Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Prior Authorization Specialist I is responsible for obtaining and resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payors across hospital (inpatient & outpatient), ED, ancillary and clinic/ambulatory environments. In addition, the Prior Authorization Specialist I may be responsible for pre-appointment registration and insurance review to maximize the submission of a clean claim. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Ability to analyze and interpret data
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
2.Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
3.Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
4.Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties.
7. Customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
8.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
9.Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
10.Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
11.Performs other duties as assigned for the operational effectiveness and success of the department.
12.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
13.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
14.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
15.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.50 - $23.25 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of a Security Supervisor, the unarmed Security Officer will provide physical protection for persons and safeguarding of property on the Rush University Medical Center (RUMC) Campus. The security officer will report and document infractions of rules, regulations and policies of RUMC; and violations of federal, state and local laws and/or ordinances. The security officer will exemplify the RUMC missions, visions and values and act in accordance with RUMC policies and procedures.

Other information:
Knowledge, Skills and Abilities:
•High School graduate or GED. Previous hospital security experience preferred but not required.
•Valid driver’s (Illinois, Indiana, and Wisconsin) license required.
•Must have a prior driving record deemed acceptable to RUMC based upon the results of a Motor Vehicle Report check conducted by Human Resources.
•Must possess and be responsible for maintaining current Permanent Employee Registration Card (PERC). International Association for Healthcare Security and Safety (“IAHSS”) certification required within six months of employment and maintained thereafter.
•Ability to handle confidential matters. Ability to exercise independent judgment, excellent customer service skills.
•Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
•Physically able to perform required responsibilities. Must be able to qualify for and successfully demonstrate the use and maintenance of departmental equipment. Must be able to wear body armor.
Disclaimer:
The above is intended to describe the general contents of and requirements for the performance of this job and is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Provide fixed, walking and vehicular patrols of all RUMC buildings and grounds.
•Perform Security Services Dispatch functions.
•Conduct basic interviews and investigations.
•Observe and document security and safety hazards.
•Prepare incident reports, memorandums and other written documentation.
•Assists local police agencies during investigations or emergencies.
•Monitor and assist with access control and visitor management.
•Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
•Provides security escort services as assigned.
•Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
•Responds to emergency situations (i.e. Code Red, Blue, Code Triage, Code Orange, etc.).
•Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Revenue Integrity

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr. (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Revenue Integrity Analyst uses advanced knowledge of coding, CDM, charge capture, and auditing to solve complex charging scenarios, provide education and assistance to operational departments, support fellow team members, and develop processes/procedures to ensure accurate and timely capture of all chargeable procedures. The Revenue Integrity Analyst also provides high-level professional support in working advanced outpatient coding edits as well as auditing charges for service lines with potential missed revenue opportunities. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Associates degree or higher
•Minimum 2-4 years of healthcare experience working with billing, charge entry, charge capture, or CDM
•AAPC Certification or AHIMA Certification, or Epic Software Certification.
•Proficient and functional knowledge of reviewing charges in the Epic EHR.
•Advanced knowledge of medical terminology as well as medical billing language. Must demonstrate a thorough knowledge of UB-04 Revenue Codes, Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) Level II along with modifiers
•Excellent written and oral communication skills along with problem-solving
•Proficiency with MS Office Suite
•High degree of accuracy and ability to collaborate with others
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
Job Responsibilities:
•Use logic-based critical thinking and decision making to accurately enter charges on patient accounts for hospital/facility and professional charges in accordance with CMS and AMA guidelines
•Responsible for accounts within the assigned Epic Account, Charge Review, and Claim Edit Work queues while solving edits related to National Correct Coding Initiatives (NCCI edits), Medically Unlikely Edits (MUE edits) Procedure to Procedure (PTP edits), and Outpatient Coding Edits (OCE edits) in Epic using patient documentation, coding rules, billing guidelines, and proper modifier use in a timely manner
•Assess the Charge Description Master (CDM) and contribute to accurate CDM line items by evaluating revenue codes, descriptions, CPT/HCPCS code and pricing
•Audit and reconcile charges against clinical documentation, code rules and charging methodologies for internal purposes along with external audits
•Works with external vendors to review charge capture opportunities and documentation to identify missed charges and correct accounts
•Identify trends, analyze to propose and create meaningful solutions, improve processes, create training content, and participate in the education of departments regarding their CDM and missed charges
•Serves as subject matter expert for fellow team members to review questions and assist with resolving accounts
•Meets or exceeds accuracy, quality work, on-time delivery, and productivity standards set by CMS, OIG, and direct manager
•Researches all current and future complex payor requirements for compliant billing, timely payment, and maximum reimbursement
•Provides input and implements process improvement initiatives recognizing revenue enhancement and charge integrity opportunities
•Communicates, observes, and reports on charge entry trends and patterns and provides recommendations for improvement
•Engages in continual education and training in the revenue integrity field and healthcare CDM, charges, auditing, data, and other duties or projects as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Internal Audit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $86,195 - $140,275 

 Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Rush University System for Health Internal Audit Department covers RUSH University Medical Center hospital, Rush Oak Park Hospital, RUSH Copley Medical Center, Rush University, and Rush Health.
RUSH Internal Audit performs Financial, Operational, Clinical, Technology, Construction and Information Security audits based up risk principals. Additionally, it performs risk and controls consultative reviews to partner with the business to proactive assess risk.
The position interacts with various levels of management and multiple business processes across the entire RUSH Health System. External training opportunities are provided annually to all members of the Rush Internal Audit team. There is minimal travel required for this job. The individual in this position exemplifies the RUMC mission, vision and values and acts in accordance with Rush policies and procedures and Code of Conduct.

Requirements: 
•Bachelor’s degree in accounting, finance or related area of study is required.
•A minimum of 3 years previous audit experience is required. Public accounting and/or healthcare experience is preferred.
•Proficient at identifying risks and assessing internal controls.
•Ability to develop work programs that cover identified audit objectives, risks and controls.
•Ability to draw upon experience to provide direction and mentorship to less experienced Internal Audit staff.
•Proficiency in using Microsoft Office Word and Excel.
•Positive interpersonal skills for interacting and presenting to all levels of management.
•Excellent verbal and written communication skills.
•Strong understanding of internal controls.
•Ability to initiate and complete complex audit assignments timely and with limited management supervision. Proposes solutions to challenges for Management to evaluate.
•Possess the industry knowledge and business acumen to develop recommendations to mitigate risk and improve control efficiency and effectiveness.
•Ability to identify opportunities to extend audit reach and efficiency through data analytics.

Responsibilities:
•Under the supervision of the Audit Director and/or Chief Audit Officer, conducts assignments relating to internal audits, including internal control effectiveness testing.
•Reviews and reports on the effectiveness of existing controls intended to ensure the safeguarding of assets and reduce or eliminate loss/breach.
•Assures appropriate completion of assignments; tracks time and organizes electronic audit papers using department software.
•Plans and conducts audit tests and procedures designed to evaluate the adequacy and effectiveness of controls for ensuring, including the safeguarding of RUSH assets.
•Ensures compliance with internal policies and procedures and external laws and regulations; accomplishment of the RUSH’s goals and objectives; the reliability of reports; the economic and efficient use of resources; and the deterrence and detection of fraud.
•Collects, validates, and analyzes data from diverse sources, utilizing computer-assisted auditing techniques.
•Develops and documents audit findings, including recommendations for improving controls and complying with regulatory requirements.
•Provides or assists in providing training, coaching, and guidance to internal audit staff in conducting audits and other audit-related issues.
•Participates in audit meetings, prepares written reports and effectively communicates audit findings and recommendations.
•Reviews audit work papers as assigned for accuracy, relevance, and significance.
•Maintains current and proficient knowledge of applicable federal, state, and local laws, regulations, policies and procedures.
•Complies with the Institute of Internal Auditors (IIA) Standards of Professional Practice of Internal Auditing and Code of Ethics.
•Develops and maintains relationships with key stakeholders throughout the organization.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: Neonatal Intensive Care Unit (NICU)

Work Type: Part-Time - 40 Hours every 2 weeks (0. 5 FTE)

Shift: Rotating Shift: Must be able to work Day, Evening and Night Shifts

Work Schedule: 8-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Rate: $19.10 per hour

Summary:
The Unit Clerk performs clerical duties associated with customer service, the patient care record and electronic health record on the inpatient units. The Unit Clerk is directly responsible for the maintenance of the patient care record and its contents as well as coordinating patient activities, services and supplies from ancillary and support areas that directly relate to patient care. The Unit Clerk is also directly responsible for communication equipment. The Unit Clerk exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent
• Working knowledge of basic computer and keyboard functions.
• Strong problem solving and communication skills.
• Able to write legibly and perform basic mathematical calculations
• Able to type 25 words/minute or greater.
• Able to handle internal and external customer interaction with courtesy, tack, diplomacy and discretion.
Physical Demands:
• The ability to move throughout the Medical Center
• Lifting or carrying objects up to 25 lbs.
• Shifts include providing 7 days a week, 24 hours/day, coverage as necessary.
• Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities.
• Work entails coming in contact with patient specimens during processing and transport.

Responsibilities:
1. Customer service
1.1 Greets customers by establishing eye contact, smiling as appropriate and offering assistance.
1.2 Answers incoming telephone calls promptly and courteously, states greeting, name, unit, and offer of assistance.
1.3 Answers and screens phone calls to determine appropriate person or response needed.
1.4 Identifies opportunities to improve customer satisfaction and unit operations, presents implementation suggestions to manager.
1.5 Owns complaints received from customers and follows through; if resolution is not obtained promptly, directs complaint to manager.
1.6 Anticipates customer needs and assists patients and visitors with direction.
1.7 Screens patient call lights and forwards request to appropriate staff member.
2. Patient flow/bed control
2.1 Collaborates with Patient Placement, Patient Access, Unit Clerical Manager, and Environmental Services to ensure room readiness for patient admits or transfers.
2.2 Schedules diagnostic tests and notifies nursing staff of patient schedules on a per shift basis.
2.3 Reconciles census every shift.
2.4 Performs walking census reconciliation a half hour before the end of each shift.
3. Patient medical records
3.1 Assumes accountability for the maintenance of medical records and ensures that current records and records of previous hospitalizations are returned to the Medical Records department as described in policy.
3.2 Processes admission, transfer, expiration, and discharge records and completes any other functions associated with patient records in a timely, accurate and legible manner.
3.3 Maintains patient care record by insuring all forms are properly labeled with patient I.D. and incorporates them into the patient care record in a timely, organized and accurate manner.
3.4 Follows through on all processes using appropriate unit procedures, such as Kardexes, diagnostic test sheet and patient charges.
3.5 Initiates and follows all electronic health record downtime procedures in an accurate and timely manner.
4. Unit operations/technology
4.1 Utilizes complex telecommunication systems.
4.2 Utilizes and trouble shoots all unit based communication equipment.
4.3 Identifies and trouble shoots technology failures and handles computer down time.
4.4 Maintains proper par levels of unit supplies and forms by re-ordering in a timely fashion.
4.5 Maintains and utilizes unit pneumatic tube stations for clerical and clinical functions.
5. Teamwork/professional work style
5.1 Reports off to oncoming shift, verbally and/or by using unit specific written formats.
5.2 Remains on duty until relieved. Cross-covers multiple units as required.
5.3 Independently offers assistance to peers or other staff members when workload allows.
5.4 Communicates and negotiates breaks and absences from desk per unit protocol with unit leadership.
5.5 Maintains a clean and orderly nursing station and personal work and storage area.
5.6 Demonstrates commitment to patient confidentiality and values of Rush.
5.7 Accepts assignments, as delegated, by the unit leadership or the charge nurse.
5.8 Demonstrates adaptability to change and flexibility in accepting assignments that differ from the established norm.
5.9 Actively and enthusiastically participates in the orientation of new personnel including, but not limited to clerical, nursing, and medical personnel. Adheres to Unit Clerk dress code.
6. Continuous quality improvement
6.1 Takes responsibility for correcting hazards, or reporting faulty equipment, which may endanger self and others and reports status of equipment to unit leadership.
6.2 Is aware of and participates in department and Rush quality improvement initiatives.
7. Education and self-development
7.1 Seeks continual opportunities to learn and assumes accountability for annual mandatory inservice requirements.
7.2 Attends staff meetings on scheduled workdays and signs off on minutes of all other meetings.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) * 100% Remote Position*

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of Capacity Management is responsible for overseeing and optimizing the capacity of healthcare services, ensuring that resources are appropriately aligned with demand across Rush Medical Group (RMG). This role involves managing the delivery of healthcare services within capacity constraints, ensuring quality, efficiency, and accessibility for all patients. The Capacity Manager also works closely with the D&IS team to ensure that technology systems, platforms, and infrastructure support operational goals and the capacity management process effectively. The Manager holds Epic Certification in Cadence and serves as the subject matter expert on practice and departmental front-end process, physician relations and system builds that impact patient access across the medical group and related hospital outpatient departments. Under the direction of the Vice President of Access Operations, the Manager of Capacity Management is responsible to implement and manage programs and processes necessary to achieve the corporate access metrics. This role requires excellent teambuilding skills to successfully engage and collaborate with practice and departmental leaders and physicians across the organization. Exemplifies the Rush mission, vision and values in all activities and interactions at Rush.

Other information:
•Bachelor’s Degree required
•Epic cadence Certification
•5 years demonstrated success/results in healthcare patient access, capacity management, and/or management/operations with D&IS systems integration.
•Broad knowledge of healthcare trends, delivery models, patient access workflows and operations optimization techniques applicable to academic medical centers.
•In-depth knowledge of healthcare IT systems, such as EHRs, scheduling tools, and other patient access technologies.
•Strong analytical and problem-solving skills, with the ability to interpret and apply data to make informed decisions.
•Ability to build successful teams utilizing strong interpersonal, communication and stakeholder management skills.
Preferred Job Qualifications:
•Master’s Degree preferred or equivalent in experience
•CACM Certification
•Experience with healthcare systems (i.e. Epic, Cerner or other HER platforms) and other healthcare-specific technologies
•Familiarity with data analytics tools such as Power BI or similar platforms
Physical Demands:
Competencies:
•Leadership
•Integrity
•Analytical
•Strategic Thinking
•Data focused decision making
•Change agent
•Results driven
•Self-motivated and self-directed
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Lead the development, implementation, and ongoing refinement of capacity management processes for healthcare access services, ensuring the availability of sufficient resources to meet patient demand.
•Forecast and analyze healthcare access service demand, ensuring the organization can respond proactively to patient needs while balancing operational efficiencies.
•Develop strategies to improve the accessibility of healthcare services, identifying opportunities to streamline operations and reduce wait times.
•Collaborate with key stakeholders, including healthcare providers, department heads, and external partners, to ensure a seamless capacity management approach that meets patient expectations.
•Accountable for the testing, design, programming, timely implementation of provider and department templates, decision trees, and other scheduling strategies utilizing approved development methodologies.
•Identifies and implements continuous improvements in the areas of development, build, debugging, testing, data services, process and application help and training that significantly impacts access with clearly measurable outcomes.
•Monitor performance against agreed capacity thresholds and KPIs, taking corrective actions as necessary to ensure service delivery goals are met and reports out on a regular basis to various stakeholders.
•Leads a team of Capacity Specialists to assist in completing template requests and mentoring to obtain the essentials of Epic Cadence as well as promoting strong employee engagement initiatives.
•Assist in troubleshooting and resolving capacity-related issues within healthcare D&IS systems, working closely with the D&IS team to address any technical barriers to capacity management.
•Utilize data analytics tools to gather insights and provide actionable reports on healthcare access and capacity utilization, helping drive strategic decision-making.
•Ensure continuous improvement by identifying bottlenecks and inefficiencies within current processes and implementing solutions to mitigate them.
•Build and maintain strong relationships with clinical, operational, and D&IS stakeholders to align the organization’s capacity strategy with broader goals.
•Accountable for achieving the access metrics defined by senior leadership.
•Has a primary focus on growing new patient volumes for key services while and improving schedule utilization for all practices.
•Acts as an Epic Cadence expert to ensure templates are built according to specifications and ensures that all modifiers and template build are accurate.
•Designs and manages convenient and barrier free processes/workflows for scheduling and facilitates meetings with practice Leadership to address scheduling concerns and offer build recommendations to enhance scheduling.
•Participates in large access initiatives at both the department and physician level to assure capacity barriers are removed.
•Maintains leading edge knowledge of emerging best practices and makes recommendations for their deployment. Assumes an oversight role for the implementation.
•Complies with all Rush policies and procedures; undertakes additional assignments; and flexibly manages all activities to meet expected timeframes.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Eye Center

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position requires an individual to be well-organized, conscientious, and well structured. The highest level of professionalism, customer service, and interpersonal communicational skills must be maintained while interacting with peers and patients. Must be able to demonstrate general knowledge of billing practices and maintain departmental standards relating to charge entry. In addition, this individual will play a pivotal contact role with other Rush Departments to ensure compliance with billing protocols. Individual must act in accordance with the Rush policies and procedures and exemplify the Rush mission, vision, and values.

Other information:
Required:
•Minimum of Five+ years' experience in medical billing setting along with experience with ICD-10, CPT coding and modifier usage.
•Typically requires a High School degree or GED equivalent plus a minimum of 5+ years of related specialized experience. An Associate's degree may be preferred or required for some positions.
•Intermediate knowledge of Microsoft Office Suite, Excel and PowerPoint
•Strong communication, organization, and problem-solving skills
•Ability to act independently as necessary in analyzing, reconciling, and updating billing and work as part of a team.
•Mid-Revenue Cycle Expertise: Demonstrates knowledge of facility coding, professional coding, and workflows necessary to scope of work.
•Comprehensive knowledge of general coding and compliance standards.
•Experience working with all types of insurance - Commercial, Medicare, Medicaid etc
•Knowledge of Epic required; other EHR systems bonus
•Intermediate knowledge of Microsoft Office Suite, Excel and PowerPoint
•Strong communication, organization, and problem-solving skills
•Ability to act independently as necessary in analyzing, reconciling, and updating billing and work as part of a team.
Preferred:
•Experience using billing software (e.g., EPIC) and clearing houses (e.g., Optum, Availity)
•Bilingual is a plus

Responsibilities:
Maintain a working knowledge of Epic and hospital system billing software as it pertains to patient demographics, charge entry, insurance carrier information, and doctor information.
•Check for the completeness (ICD10, CPT, and referring physician) of all encounter forms before charge capture.
•Manages account balances including but not limited to preparing and mailing monthly statements, processing refund requests, reviewing outstanding balances for collection activities
•Work together with physicians, technicians, and staff to follow up on all missing elements from the encounter notes in EPIC.
•Handles patient inquiries and complaints as it relates to the revenue cycle process
•Reconcile OP and IP professional charges and OP facility charges in a timely manner (4-day window) from all assigned Epic WQs and hospital system.
•Manages retina drug, ordering, audits, co-pay assistance programs, prior authorizations including reporting
•Enter referral and authorization #s for appropriate charges.
•Reconcile daily clinic outpatient charges and inpatient charges to ensure all physician clinical activities are billed out appropriately.
•Correct any claim errors relating to coding for charges that are pending in the Epic Charge Work Que.
•Oversees weekly Epic denial grids.
•Educate and counsel physicians on appropriate billing practices to maximize revenues in accordance with current medical center compliance program.
•Attend appropriate training sessions and continuing education classes on current coding practices to stay up to date on physician billing practices.
•Coordinate and approve accounts prior to outsourcing to collection agency.
•Oversees the hospital charge posting function.
•Prepare invoices for facility fees for designated private offices.
•Maintain required billing records, reports, and files.
•Maintain strict confidentiality.
•Completes special projects as assigned by Practice Manager
•Supervises a service financial rep and a 3rd party team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
•Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
•Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
•Address and resolve patient inquiries and disputes regarding billing issues, providing excellent customer service, and maintaining positive relationships.
•Stay informed about medical industry trends and changes in billing regulations, ensuring that the company remains compliant and up to date with best practices.
•Train and mentor service financial representative, clinical coordinators and residents, providing ongoing support and professional development opportunities to enhance their skills and knowledge
•Support audits by providing billing records, documentation, and process explanations as needed
•Contribute to goal setting and performance evaluations for billing team members
•Execute the month-end close.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (2:30:00 PM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supervisor, Security is charged with directing the subordinate personnel under his authority and is further responsible for ensuring and maintaining maximum security for patients, visitors, employees and students of Rush University Medical Center. The Security Supervisor will report and document all infractions of rules, regulations and policies of Rush including all federal, state and local laws and ordinances. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School graduate or GED.
• Valid Driver's (Illinois, Indiana, and Wisconsin) license.
• Have a prior driving record deemed acceptable to Rush based upon the results of a Motor Vehicle Report check conducted by Human Resources.
• Possess and be responsible for maintaining current Permanent Employee Registration Card (PERC).
• Be eligible to obtain a Firearm Control Card (FCC) within six months of employment.
• Illinois Firearm's Owner's Identification Permit (FOID).
• Must have completed necessary Firearms Training, as deemed by the state of Illinois
• International Association for Healthcare Security and Safety ("IAHSS") certification required within six months of employment and maintained thereafter.
• Ability to handle confidential matters.
• Ability to exercise independent judgment; excellent customer service skills.
Preferred Job Qualifications:
• Previous hospital security experience.
Physical Demands:
• Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
• Physically able to perform required responsibilities.
• Must be able to qualify for and successfully demonstrate the use and maintenance of firearms and departmental equipment.
• Must be able to wear body armor.

Responsibilities:
1.Assume command of security personnel or other designated employees assigned under his authority.
2.Direct the work of security personnel and prepare daily work schedules.
3.Inspect posts and observe the efficiency of personnel assigned.
4.Report infraction of rules, with appropriate recommendations, the Associate Director of Security or designee.
5.Assist local police agencies during investigations or emergencies.
6.Train, discipline and evaluate all subordinate personnel.
7.Reports and documents any conditions that might constitute a security or safety hazard.
8.Prepares incident reports.
9.Obtains written or oral statements.
10.Assists local police agencies during investigations or emergencies.
11.Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
12.Provides escort services as assigned.
13.Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
14.Responds to emergency situations i.e. Code Red, Blue, Code Triage, Code Orange, etc.
15.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Family Medicine – Primary Care Physician

Rush Copley Medical Center

Aurora, IL

Rush Copley Medical Center, in Aurora, Illinois, part of the Rush University System for Health network of hospitals, is seeking a BC/BE Outpatient Family Medicine Physician to join the primary care team at the Fox Valley clinic location.

Due to significant regional growth and development, we are expanding our provider team to meet increasing patient demand. This is an exceptional opportunity to become part of a collaborative team serving a thriving community.

Position Details

• Rush Medical Group Primary Care offers health care for the entire family from acute illness to chronic medical issues. Our family medicine doctors see patients of all ages — from newborns to seniors.
• 100% outpatient role with optional inpatient opportunities (if desired).
• Clinic is open Monday – Friday, 8:00 am – 7:00 pm, Saturday, 9:00 am – 1:00 pm, closed on Sundays.
• Desirable schedule of 36 patient facing hours per week with 1 evening shift until 7pm and 1 Saturday morning per month.
• Call responsibility: Each physician takes call after hours one day per week. Weekend call is shared 1:5.
• The practice provides comprehensive primary care in a supportive environment with established systems and a team of 4.25 Family Medicine physicians.
• This is a full-time position offering a balanced patient schedule of estimated 15-20 patients per day with an even mix of pediatric and adult patients.

Key Responsibilities:

• Provide comprehensive primary care services to patients across the lifespan, from pediatrics through geriatrics
• Diagnose and treat acute and chronic medical conditions
• Collaborate with nursing staff and support team
• Participate in quality improvement initiatives
• Maintain accurate and timely electronic medical records
• Participate in after-hours call rotation to ensure continuity of care for patients
• Contribute to practice growth during our expansion phase

Qualifications:

• Medical Degree (MD or DO) from an accredited medical institution
• Board-eligible or certified in Family Medicine 
• Valid IL medical license or ability to obtain licensure
• Excellent communication and interpersonal skills

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche.com.Living in the western suburbs of Chicagooffers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package. 

Pay Range: $265,000 - $345,000

Rush offers exceptional rewards and benefits, learn more at ourRush benefits page(https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems. Rush offers a dynamic, inclusive workplace committed to diversity and inclusion, where staff thrive in a culture that prioritizes both professional growth and work-life balance. Whether you're advancing your career or looking to make a meaningful impact on the health and well-being of the community, Rush provides the opportunity to be part of a forward-thinking organization dedicated to excellence in care and equity.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Otorhinolaryngology - Head & Neck Surgery

Work Type: Full Time 

Work Schedule: 8 Hr 

Otolaryngology – Advanced Practice Provider

Rush University Medical Center

Chicago, IL

The Department of Otorhinolaryngology at Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Advanced Practice Provider.

Role Responsibilities:

     · Support the Section of Facial, Plastic, & Reconstructive Surgery and the Section of Sleep Surgery.

     · Work alongside Otolaryngologists, Audiologists, and Advanced Practice Providers.

     · Follow a Monday-Friday schedule.

Preferred Qualifications:

     · Previous Advanced Practice Provider experience in outpatient or inpatient settings is preferred.

     · Relevant RN experience may be considered.

Department Overview:

     · Consists of 20 faculty, 7 Advanced Practice Providers, and 9 audiologists.

     · Provides a comprehensive array of otolaryngology services at the main campus and 6 regional sites in Illinois and Indiana.

     · Currently ranked #19 on US News and World Report, the top-ranked program in Illinois.

The Advanced Practice Provider (APP) is a licensed physician assistant (PA) or advanced practice registered nurse (APRN) who functions as a member of the health care team to provide high quality, comprehensive acute and/or routine medical/surgical care of Rush patients within the scope of practice granted in accordance with the Rush University Medical Center medical staff bylaws. The APP will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 400 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. With a Director of Advanced Practice and 34 Lead APPs across the system, Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U. S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• Maintains State of Illinois and Federal DEA license
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable.
• CPR, ACLS and PALS certifications.
• Excellent communicator
• Experience treating patients of all ages
• Procedural experience (simple laceration repair, I&D)

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable
• Excellent communicator
• Experience treating patients of all ages
• Procedural experience (simple laceration repair, I&D)

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000 (TCC)

Join Rush and become part of one of the nation’s best healthcare systems. 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Environmental Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (11:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $30.53 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
Supervises an area of responsibility for the EVS department; ensures a consistently high level of environmental hygiene and aesthetics to patients, visitors and staff. This position is also responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management and supervisory team members to support the department in its daily functions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
•High School degree or equivalent
•3 years’ work experience with 1-year solid experience in leadership of environmental services experience and healthcare.
•Must have knowledge of special policies relating to: COVID, Bed Bugs, Regulated Medical Waste and other regulatory agencies.
•Must be able to leverage the skills and abilities of each person to enable great teams.
•Knowledge of Microsoft office products
•Excellent customer service skills, work efficiently under pressure and high demands
Preferred Job Qualifications:
•Bachelor’s Degree
Physical Demands:
•Must be able to walk and stand for long periods of time
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Plans daily assignments and conducts daily handoff shift briefings to manage Environmental Services operations.
•Manage Epic, patient discharge system
•Directs and assign work to be completed by the Environmental Services Technicians, Environmental Services Floor Care Technicians and documents completion through QA’s
•Role model service excellence in all interactions with internal and external customers.
•Conducts observations/inspections on Technicians to ensure infection control practices are met.
•Conducts weekly employee meetings/training sessions on subjects related to Environmental Services and maintains records documenting such training.
•Completes probationary/quarterly/annual evaluations on employees’ work performance.
•Counsel and mentor personnel on job performance.
•Participates in the interviewing process of external candidates, internal transfers and promotional opportunities.
•CollaboratesWorks in conjunction with Infection Control to ensure adequate disinfection practices are implemented and enforced.
•Must have knowledge of special policies relating to: COVID, Bed Bugs, Regulated Medical Waste and other regulatory agencies.
•Performs payroll, schedules vacation and other time off for employees.
•Performs audits related to waste stream, flushing of water in patient care spaces and descaling of ice machines.
•May be asked to represent Environmental Services on hospital committees or attend meetings as assigned.
•CollaboratesWork with Managers and Director on the department budget including monitoring the use of overtime and tracking supplies and equipment usage.
•Assist new employees with onboarding activities.
•Trains employees to effectively operate Rush Oak Park computer application such as email, time and attendance systems, and required training modules. Must be able to leverage the skills and abilities of each person to enable great teams.
•Ensures all employees in his/her supervision are kept current on required educations.
•Conducts monthly employee meetings to maintain consistent departmental communication across the system.
•Prepares and completes other managerial reports as assigned
•Follow up with Patient care rounds
•Conduct Safety Committee, Patient experience, and Employee Engagement surveys
Administrative duties
•Create and update employee files
•Maintain accurate records of shift assignments, quality control issues and infection control protocols and outcomes.
•Manage employee attendance tracking, FMLA, Work Comp, etc.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Environmental Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $30.53 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
Supervises an area of responsibility for the EVS department; ensures a consistently high level of environmental hygiene and aesthetics to patients, visitors and staff. This position is also responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management and supervisory team members to support the department in its daily functions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
•High School degree or equivalent
•3 years’ work experience with 1-year solid experience in leadership of environmental services experience and healthcare.
•Must have knowledge of special policies relating to: COVID, Bed Bugs, Regulated Medical Waste and other regulatory agencies.
•Must be able to leverage the skills and abilities of each person to enable great teams.
•Knowledge of Microsoft office products
•Excellent customer service skills, work efficiently under pressure and high demands
Preferred Job Qualifications:
•Bachelor’s Degree
Physical Demands:
•Must be able to walk and stand for long periods of time
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Plans daily assignments and conducts daily handoff shift briefings to manage Environmental Services operations.
•Manage Epic, patient discharge system
•Directs and assign work to be completed by the Environmental Services Technicians, Environmental Services Floor Care Technicians and documents completion through QA’s
•Role model service excellence in all interactions with internal and external customers.
•Conducts observations/inspections on Technicians to ensure infection control practices are met.
•Conducts weekly employee meetings/training sessions on subjects related to Environmental Services and maintains records documenting such training.
•Completes probationary/quarterly/annual evaluations on employees’ work performance.
•Counsel and mentor personnel on job performance.
•Participates in the interviewing process of external candidates, internal transfers and promotional opportunities.
•CollaboratesWorks in conjunction with Infection Control to ensure adequate disinfection practices are implemented and enforced.
•Must have knowledge of special policies relating to: COVID, Bed Bugs, Regulated Medical Waste and other regulatory agencies.
•Performs payroll, schedules vacation and other time off for employees.
•Performs audits related to waste stream, flushing of water in patient care spaces and descaling of ice machines.
•May be asked to represent Environmental Services on hospital committees or attend meetings as assigned.
•CollaboratesWork with Managers and Director on the department budget including monitoring the use of overtime and tracking supplies and equipment usage.
•Assist new employees with onboarding activities.
•Trains employees to effectively operate Rush Oak Park computer application such as email, time and attendance systems, and required training modules. Must be able to leverage the skills and abilities of each person to enable great teams.
•Ensures all employees in his/her supervision are kept current on required educations.
•Conducts monthly employee meetings to maintain consistent departmental communication across the system.
•Prepares and completes other managerial reports as assigned
•Follow up with Patient care rounds
•Conduct Safety Committee, Patient experience, and Employee Engagement surveys
Administrative duties
•Create and update employee files
•Maintain accurate records of shift assignments, quality control issues and infection control protocols and outcomes.
•Manage employee attendance tracking, FMLA, Work Comp, etc.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.