Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Portfolio Manager provides accountable oversight to a portfolio of projects, applying industry best practices to manage the intake, scoping, planning, staffing, execution methodology, and long-term road mapping of projects within the assigned portfolio. The Portfolio Manager coordinates internal demand and capacity management activities, as well as establishing processes to measure and improve maturity, efficiency, and value. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree required.
•At least 10 years of work experience in a project management capacity, leading multiple initiatives in excess of $1M and/or 12 months in duration required.
•At leave five years of program management experience required.
•Relevant industry certification such as PMI Project/Program/Portfolio Management Professional (PMP, PgMP, PfMP), Six Sigma Black Belt, Lean, Certified Agile Scrum Master, etc. required. 15 years of project management experience leading multiple initiatives in excess of $1M and/or 12 months in duration will be considered in lieu of current certification.
•Demonstrated success in leading large, complex, and high-visibility groups of concurrent projects.
•Strong verbal and written communication skills, including large group and executive-level facilitation and presentation skills.
•Proficiency with the Microsoft Office Suite, including strong PowerPoint skills.
Preferred Job Qualifications:
•Master’s degree preferred.
•Healthcare experience strongly preferred, preferably within a large healthcare provider system.
•Experience with project demand, intake management, resource and capacity management, portfolio management, methodology design and implementation preferred.
•Process improvement experience preferred, such as Kaizen, Lean, Six Sigma, etc.
•Strategic planning experience preferred, including experience driving organizational transformation in partnership with operational leaders.
•Change management planning and implementation experience preferred.
•Communication planning and implementation experience preferred.

Responsibilities:
•Partners with relevant business clinical, and department leadership stakeholders to align programs and their constituent projects with enterprise strategy and business/clinical/departmental goals.
•Ensures successful adoption and change management within and across programs and projects.
•Designs, delivers, and monitors execution and value realization plans associated with the assigned portfolio.
•Provides program leadership for large, strategic, and/or cross-functional initiatives by collaborating with internal and external stakeholders to define program and project scope, budgets, change management plans, communication plans, value realization plans, and to manage project timelines and deliverables.
•Builds positive working relationships across the organization; engages effectively with staff, management, and senior leadership in order to ensure the success of program and project-related initiatives.
•Partners with operational leadership and sponsors to ensure program and project alignment with business needs, productive working relationships, and open lines of communication.
•Supports leadership in strategic planning efforts.
•Proactively identifies opportunities to deliver value to the organization and works with relevant leadership and governance bodies to triage, approve, and charter programs and projects that align with enterprise strategic objectives.
•Provides coordination and/or facilitation role within applicable governance forums, assisting leadership with organizing programs and projects to align with enterprise strategy and objectives.
•Develops executive-level presentations and program status updates for key leadership stakeholders, as well as operational and executive sponsors.
•Coordinates ongoing measurement/reporting of process efficiency, compliance, maturity and value.
•Serves as program and project management methodology subject matter expert, consulting within the organization to apply industry best practices and ensure execution success.
•Oversees the work of junior staff, ensuring process adherence, customer service, and value-based outcomes are delivered as projected.
•Creates a culture of continuous improvement within the assigned program and project teams.
•Frequently and effectively communicates the vision and capabilities throughout the organization.
•Collaborates with leadership to increase the visibility of the department and its successes inside and outside of the organization (e.g. conducting internal roadshows, presenting at industry events, publishing articles and thought leadership, applying for external awards and recognition, etc.).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supervisor of the Access Center is responsible for the supervision of the call center operations and providing consultation in support of the Rush Access Center and its varied operations. In this role, the Supervisor routinely works with a high-level of self-initiative, authority, and responsibility in performing technical and operational system management requirements; as well as addressing supervisory situations following well-established procedures and demonstrating independent judgement and execution. The Access Center Supervisor must possess broad and comprehensive knowledge, experience, and understanding of all Patient Access Center operations that will assist in effective operational implementation of RUMG Access Center policies or providing recommendations that will support effective and successful decision making by leadership. Exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
•Bachelor’s Degree or equivalent in experience.
•3 years demonstrated success/results in healthcare patient access, practice management or call center operations
•Proven ability to operationalize strategies.
•Broad knowledge of healthcare trends, challenges, and opportunities applicable to academic medical centers.
•Ability to analyze, compare and evaluate various courses of action.
•Ability to build successful teams utilizing strong interpersonal skills.
•Certified Healthcare Access Associate (CHAA) within 12 months of hire
Preferred Job Qualifications:
Physical Demands:
Competencies:
•Leadership
•Integrity
•Problem Solving
•Time Management
•Change agent
•Results driven
•Self-motivated and self-directed
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Supervises and directs the daily/weekly/monthly activities and performance of team members.
•Identifies and resolves operational problems using defined processes, expertise and judgment.
•Establishes and monitors the productivity of the Patient Access Center Representatives and generates and analyzes productivity reports.
•Collaborates with Access Center Leadership to analyze call forecasts, call arrival patterns, in relationship to staff levels and modify staffing levels accordingly to meet productivity and quality measures established.
•Competent and proficient in Salesforce and Genesys platforms; optimizes patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
•Collaborates with IT and Access Center leadership to identify opportunities for enhancements in customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance.
•Maintains up-to-date knowledge of system updates and functionalities, providing training and support to team members as needed.
•Reinforces and confirms that all patient communications services, productivity and performance goals, and unit or departmental objectives are successfully accomplished to the highest service level possible and in accordance with department goals.
•Ensures the successful performance and/or completion of administrative or supervisory duties, tasks, and assignments supporting operations are within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.
•Working closely with the QA & Training teams, supports and maintains a Continuous Quality Improvement (CQI) approach within the department; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective operational processing.
•Delivers guidance and recommends corrective services to address customer complaints.
•Supervises all assigned members prioritizing and assigning work; coordinating, monitoring and supervising staff members by providing guidance and direction on the successful completion of assigned tasks, duties, and responsibilities that support the successful achievement of department goals and objectives
•Monitors calls to observe employee demeanor, interaction with customer, customer navigation through appointment scheduling, and technical accuracy.
•Implements timely operational corrections or changes to a process or staff performance that will support effective resolution of identified errors, oversights, or unmet compliance requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Digital & Information Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $59.51 - $88.67 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager, Change Management is responsible for leading and delivering best practice change management strategy and execution across a large, complex enterprise portfolio of work. This role is responsible for the end‑to‑end change management approach for multiple, concurrent initiatives—supporting delivery of business value and ensuring leaders, managers, and employees are prepared, supported, and equipped to adopt change successfully. The manager maintains a strategic enterprise orientation and effectively influences and consults with leaders at all levels. The role effectively identifies and mitigates risk while looking for opportunities to scale and deliver business value with speed.
The Manager, Change Management directs, supports, coaches, and supervises change management, training, communications, and enabling project delivery resources across the entire delivery cycle. The role guides and facilitates the development of best practice methodologies, tools, and standard change delivery templates. They possess extensive change management subject matter expertise and will assist in upskilling the enterprise on leading change management practices. They provide guidance, coaching and support for business partners and less experienced colleagues. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in related discipline (e.g., Human Resources Operations, Business Management, Psychology, Communications, Organizational Behavior, Organization Development or similar fields)
•6-8 years of experience providing change management solutions in support of large-scale process/technology projects and/or other transformational initiatives.
•2-4 years of experience with matrix and formal people leadership.
•Strong consulting, influencing, execution, analytical and communication skills.
•Expertise in portfolio management, change management, and leadership.
•Emphasis on interpersonal skills that encourages behavior change and end user adoption.
•Proficient and functional knowledge of MS Office (including MS Word, MS Excel, MS PowerPoint, Visio, Access, MS Outlook) and Project Management software (Jira, Confluence)
•Strong time management and prioritization skills.
•Ability to work effectively with individuals at all levels in the organization.
Preferred Job Qualifications:
•Master’s degree in Organization Development or Business Administration
•8+ years of experience leading complex change management portfolio or projects
•Professional in Project Management (PMP)
•Prosci Change Management or ACMP certification
•ERP Change Management delivery experience
Physical Demands:
•Office setting
Competencies:
•Team Leadership, Performance Management, Consulting, leadership, change management, communications, project leadership, creativity, facilitation, data analysis
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Develops, integrates, and is responsible for holistic change management strategy and execution activities across multiple, concurrent initiatives.
•Integrates portfolio level risks, enterprise readiness, activity sequencing, and resourcing mix to manage and deliver seamless portfolio action plans.
•Responsible for the identification, documentation, escalation, and mitigation plans of key performance indicators for assigned delivery portfolio.
•Leads change managers, analysts, and enabling resources to design and deliver key change management activities.
•Facilitates small and large group meetings to align, identify, and create plans for group action.
•Develops effective communication and end user adoption by leveraging data visualization and storytelling skills.
•Creates high quality change management assets including PowerPoint, memos, excel workbooks, and leader toolkits.
•Performs other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 13W-spine ortho ENT plastic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Qual & Training

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree or Minimum of 7 years of experience in progressive roles.
•Five (5) years’ training or teaching, or business coaching experience.
•Five (5) years’ experience working with EPIC or other Electronic Medical Record System in practice or Access Center environment.
•Certified Healthcare Access Associate (CHAA) certification or certification from the Patient Access Collaborative, or an equivalent certification from a recognized healthcare access or patient access organization
•EPIC certified or EPIC certification obtained within 1 year of hire
•Experience in Sales Force or other Customer Relationship Management Software
•Experience in creating training manuals or knowledge articles
•Experience in Service Now or similar digital platforms used for managing workflows, requests, and services across an organization
•Advanced experience leading complex, cross-functional projects from initiation through completion.
•Proven ability to manage projects with broad scope, ambiguity, and multiple stakeholders.
•Experience influencing stakeholders, resolving risks, and driving outcomes across teams and leadership levels.
•Experience within a large hospital or integrated healthcare delivery system
•Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Strong attention to detail and an aptitude for organizing information logically.
•Strong organizational skills & ability to multitask and prioritize
•Proficient in Medical Terminology and HIPAA
•Excellent MS Office skills
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Demonstrated ability to learn quickly and follow through.
•Strong interpersonal skills with the ability to motivate and build relationships.
•Able to travel to multiple hospital sites, corporate settings and seminar locations.
•Able to work under stressful conditions while maintaining professionalism.
•Work will often require flexibility and meeting tight deadlines.
•Able to communicate with many different customers and seeking solutions to move the organization forward.
•Ability to make independent decision in problem solving.
•Ability to prioritize own work.
•Ability to work well with individual associates.
•Able to work well on a team.
•Ability to work varied hours in a 24-hour day.
•Able to participate in process improvement initiatives.
Physical Demands:
•Able to do light lifting.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Serve as a subject matter expert (SME) in Epic, CRM, Telephony system, Scheduling, and Registration, possessing in-depth knowledge of the functionalities and workflows.
2.Demonstrates expert-level knowledge of workflows and procedures across all departments, ensuring a comprehensive understanding that enables effective problem-solving, process optimization, and seamless collaboration across diverse areas within the organization.
3.Leads the process of capturing and documenting organizational knowledge, process details and technical information, ensuring accuracy and completeness of content.
4.Responsible for driving utilization of the knowledge management system by understanding the end user experience and promoting system and search engine refinements.
5.Utilize process mapping techniques to visualize workflows and processes, aiding in the creation of intuitive documentation.
6.Collaborate with cross-functional teams to identify knowledge management, documentation and training needs and develop solutions that meet those needs.
7.Utilizes expert level knowledge to develop and maintain training programs, addresses system and workflow questions. Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules.
8.Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 and Level 2 personnel to enhance their skills and capabilities.
9.Collaborates with cross-functional teams to provide strategic insights and recommendations for optimizing processes and enhancing overall quality performance.
10.Utilizes extensive experience to identify overarching themes and trends in root causes of errors, providing strategic insights for proactive problem-solving and continuous process improvement.
11.Leads projects with comprehensive ownership, overseeing scoping, planning, execution, and closure phases to ensure successful delivery within established timelines and objectives.
12.Provides mentorship and guidance to junior team members, leveraging seasoned project management expertise to enhance overall project efficiency and success.
13.Other similar and/or related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacotherapy Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The scope of practice for the Ambulatory Clinical Pharmacist Specialist on the Rush at Home team focuses on chronic disease management for a patient population that faces challenges making into the traditional clinic environment. The pharmacist will be an embedded member, along with a physician/APP and nursing staff, of the Rush at Home team. The pharmacist will be responsible for providing patient care according to health system procedures and physician/APP-pharmacist collaborative agreements. Dependent on individual patient needs, the pharmacist will go to patients’ homes with the other members of the team and/or follow-up independently with patients via telehealth. On days where the pharmacist is not in the community with the team, they will be able to work remotely to complete telehealth visits.

Additionally, the pharmacist will be expected to contribute to and participate in quality improvement initiative for other community-based Rush programs. The pharmacist will have protected time to work on these other projects.

The pharmacist will exemplify the Rush mission, vision, and values while acting in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:

• Bachelor of Science in Pharmacy.
• Illinois Pharmacist License.
• Minimum of four years of Clinical Pharmacy experience OR PGY 1 residency completed within the last seven years, which includes Clinical / Specialty Pharmacy experience.
• Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy.
• Must be able to work effectively with others to provide safe and effective drug therapy.
• Excellent problem-solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.

• BLS Certification.
• ACLS Certification (or shall be obtained upon hire).
• Board of Pharmaceutical Specialties Board Certification.
• Doctor of Pharmacy degree and residency certificate.
• Experience and strong knowledge base in specialty drug therapies.

Responsibilities:

• Complete in-person visits in patients’ homes as part of a multi-disciplinary team to promote health equity and develop comprehensive care plans for high-risk patients
• Conduct scheduled telehealth appointments with patients to address healthcare and medication needs
• Participate and lead quality improvement initiatives for other community-based Rush program as needed
• Develop and implement chronic disease management standards for clinical pharmacy staff in the ambulatory setting
• Serve as a liaison between the pharmacy department and other clinic staff as needed
• Participate in departmental and health system committee and workgroup meetings
• Clarify prescriber orders, when necessary, through direct and timely contact with the prescriber or designated practitioner
• Provide patient-specific pharmacotherapy recommendations and drug information to medical and nursing staff
• Participate in the pharmacy department's current documentation methods for clinical interventions
• Implement all drug use policies and formulary decisions of the Pharmacy and Therapeutics Committee
• Participate in safety event (ADR and medication error) reporting programs
• Precept pharmacy students and residents (PGY1 and PGY2) in assigned clinical areas
• Assess and evaluate medical and drug literature to compare and contrast therapeutic regimens and uses for new or existing drug treatments
• Implement medication safety initiatives as determined by current departmental needs and ongoing projects
• Develop operational and clinical projects as determined by current departmental needs and ongoing projects
• Serve as a liaison with other departments for collaborative research activities
• Evaluate and monitor drug therapy relative to the comprehensive needs of ambulatory care patients in collaboration with physicians, nurses, and other healthcare professionals
• Actively participate in professional organizations

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Day School-RDS

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Mental Health Associate 1 utilizes basic principles of the biological and behavioral sciences in provision of care and safety of patients. The Mental Health Associate 1 functions as an adjunctive member of the team, accountable to and practicing under the direct supervision of a Registered Nurse or Licensed Teacher. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree, preferred in behavioral sciences or a related field.
Preferred Job Qualifications:
•One or more years of related experience.
•Substance abuse certification.
•For Rush Day School position, Illinois substitute teaching license.
Physical Demands:
•Requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
•Requires lifting or carrying objects 35-40 lbs.
•Lifting and positioning patients, some of whom may exceed 300 lbs.
Competencies:
•Department specific competencies apply.

Responsibilities:
1.1 Cares for patients based upon unit and/or program needs, patient status.
1.2 Initiates and maintains effective communication with patients, their families, and all members of the health care team.
1.3. Contributes to patient care:
•Protects patients' rights and confidentiality.
•Implements interventions as outlined by the treatment team.
•Reports significant and emergent information concerning patients as well as events in the milieu to the RN.
•Documents pertinent data on appropriate patient care records.
•Accompanies patients to off-unit tests/procedures when necessary.
2.1. Maintains a safe environment. Ensures patient belongings are checked in per unit safety standards. Responds to emergency
situations.
2.2. Participates in scheduled patient groups on unit in recreational and "Activities of Daily Living" for children and adults.
2.3. Initiates approved unscheduled activities with individuals and groups of patients.
2.4. Models a range of adaptive behaviors in a consistent manner.
2.5. Actively participates in staff meetings and treatment planning meetings.
2.6. Participates in the orientation of new staff.
2.7. Provides age-appropriate care.
3.1. Attends unit-based education in-services.
4.1. Other relevant duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $10.00 - $500.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Pharmacy residency training is an organized, directed, accredited program that builds upon knowledge, skills, attitudes and abilities gained from an accredited professional pharmacy degree program. The first-year residency program enhances general competencies in managing medication-use systems and supports optimal medication therapy outcomes for patients with a broad range of disease states. The nontraditional PGY1 resident accomplishes the same thing, but over two years. The second year residency allows specialization for a pharmacist in the area of oncology, critical care or transplant with further refinement of skills directed at patient care, literature review, presentations and research. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:

• Resident applicant qualifications will be evaluated by the residency program director through an established, formal procedure that includes an assessment of the applicant's ability to achieve the educational goals and objectives selected for the program. Further, the criteria used to evaluate applicants must be documented and understood by all involved in the evaluation and ranking process.
• The resident will be a graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited Pharmacy program.
• Licensed, or be eligible for licensure, in the state of jurisdiction in which the residency program is conducted.
• Resident must be fully licensed in the state of Illinois within 90 days of start date.
• Consequences of failure to obtain appropriate licensure is addressed by a Department of Pharmacy policy.
• Second year residents must have successfully completed a first year residency, which must be verified with a certificate from the PGY1 residency on the first day of the PGY2 residency.  Extremely motivated to succeed and whose interests align with the strengths of Rush University Medical Center.
• Extraordinary time management skills and a desire to support patient care at all times of the day and night.
• Abide by and uphold the policies stated in the residency handbook, which are supported by American Society of Health-System Pharmacy (ASHP) accreditation.

• Participate in and adhere to the rules of the Resident Matching Program (RMP) process and participate in the application process through PhORCAS.

Responsibilities:

• Residents' primary professional commitment must be to the residency program.
• Residents must be committed to the values and mission of the organization conducting the residency program.
• Residents must be committed to completing the educational goals and objectives established for their respective residency program.
• Residents must seek constructive verbal and documented feedback that directs their learning.
• Residents must be committed to making active use of the constructive feedback provided by residency program preceptors.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (5:30:00 AM - 10:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 1 assists licensed pharmacists in the practice of pharmacy performing duties such as preparing, filling, and labeling medications for patients in the Medical Center. As patient care assignments dictate, the technician I is responsive to the explicit need of neonatal, pediatric, adolescent, adult, and geriatric patients. When relevant, appropriate standards of practice and sensitivity to the psychosocial needs of these patient populations are exercised. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
• High school diploma/GED required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• Completion of an ACPE/ASHP accredited pharmacy technician training program if licensed on or after January 1, 2024.
• Listed below is the required training program/hours that need to be completed
ACPE/ASHP accredited training
•500 hours of on the job training that covers items 1-6 of Section 17.1 of the PPA
Items 1-6
1.The duties and responsibilities of the technicians and pharmacists.
2.Tasks and technical skills, policies, and procedures.
3.Compounding, packaging, labeling, and storage.
4.Pharmaceutical and medical terminology.
5.Record keeping requirements.
6.The ability to perform and apply arithmetic calculations.
•500 hours of training (work experience and didactic) outlined in section 1330.215 of the rules
• Individual must have PTCB (Pharmacy Technician Certification Board) certification or ability to achieve by second license renewal.
• Ability to effectively follow directions, analyze problems, and interpret analytical data.
• Strong communication skills with an emphasis on customer service skills.
• Accountable for own actions, progress, and development.
• Employees need to be able to work extended hours due to business needs.
• This position may require up to 10% travel.
• Position Type and Expected Hours of Work: This is a full time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the ""core"" work hours of 8:00 a.m. to 5:00 p.m. and must work 37.5 hours each week to maintain full-time status.
Preferred Qualifications:
•Completion of an ACPE/ASHP accredited pharmacy technician training program if licensed on or after January 1, 2024.
Physical Demands:
• This is largely a sedentary role; however, some filing is required.
• Ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
• This job operates in a professional office setting: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Responsibilities:
• Active participation in the Pharmacy Department Technician Career Ladder.
• Recognizes and identifies various classifications of medications, medication names, dosage forms, and routes of administration.
• Uses available print and online references as appropriate.
• Understands the pharmacy workflow for first doses, Pyxis refills, cart fill and batches.
• Understands the pharmacy workflow for medication returns and medication disposal.
• Responsible for the accurate interpretation of EPIC pharmacy labels.
• Interpretation and understanding of medical abbreviations.
• Identification and differentiation of different types of medication orders (Scheduled, PRN, Once, STAT, NOW).
• Appropriately labels all medication dosage forms including auxiliary labels for expiration and storage as required.
• Responsible for the accurate and timely filling and delivery of patient-specific medications and Pyxis restocks.
• Ability to troubleshoot Pyxis equipment (i.e.: failed drawers, inventory, outdates).
• Ability to utilize technology in the pharmacy including, but not limited to Carousels, DoseEdge, Pharmacy Ideas, WASP, MILT, and RxVerify as needed for assigned duties.
• Responsible for the preparation of non-sterile compounding and packaging.
• Accurately draws up oral syringes and compound oral suspensions.
• Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
• Responsible for answering phones, assisting caller with missing medication requests, and any other technical duties as assigned.
• Responsible for utilization of Epic for technical requests (i.e.: missing medications, Pyxis out of stock, and responding to in-basket messages).
• Responsible for inventory, storage, and supply maintenance of assigned areas.
• Responsible for exchanging emergency carts and completion of required documentation.
• Responsible for knowing the laws and regulations related to controlled substances.
• Maintains cleanliness of all equipment and work areas.
• Knowledge of departmental and Medical Center safety practices.
• Awareness of departmental quality assurance processes.
• Actively participates in various departmental committees and educational activities as assigned.
• Any and all other duties as assigned.
• Interacts professionally and appropriately with other healthcare professionals and RUMC employees.
• Demonstrates ability to coach/train other technicians and pharmacy students.
• Demonstrates communication, professional knowledge and technical skill, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM General S. Loop - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.