Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Radiology Theraputic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.44 - $67.44 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Practice Manager manages the administrative, financial, and operational activities of clinical practice site(s). The Practice Manager provides administrative leadership to the executive team, medical faculty, and staff in formulating and implementing organizational goals and objectives. This position is directly responsible for daily administrative aspects of the practices' clinical activities, related outpatient operations, budgets, finances, marketing, and public relations. Manages the implementation, direction, and policy development in areas of finance (revenue/expense management), professional fee billing, and general facility operations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree required.
•At least five years of relevant healthcare, hospital, or patient care delivery experience required. Prior experience working in an academic medical center preferred.
•Strategic leadership and business plan development experience.
•Ability to drive departmental growth and market share.
•Ability to anticipate problems/issues in a complex environment and mitigate the impact on the department.
•Strong communicator with ability to influence providers and staff.
•Able to develop trust and credibility with staff and providers.
•Keeps up with current development and trends in the area of expertise.
•Proficient with the Microsoft Office Suite.
Preferred Job Qualifications:
•Master’s degree preferred.
•Prior people management experience strongly preferred.

Responsibilities:
•Provides department leadership to achieve RUMC and RUMG strategic priorities, goals, and change initiatives. Influences the development and implementation of short and long-term strategic plans for the Department. Develops long-term strategic and operational staffing plan.
•Maintains a collaborative relationship with physicians, departmental providers, administrative, academic, clinical, and research leaders regarding operational, marketing, and strategic issues.
•Translates goals into actionable business tactics that are aligned with the strategic plans of the department, the medical group, the hospital, and the medical center.
•Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources.
•Identifies industry opportunities and threats and recommends strategies to address. Consults with colleagues for best practices and industry trends. Determines the value/cost benefit of resource investments for future growth of the service line.
•Initiates proposals for improved market position, patient experience, operational efficiency, and patient safety with input from department leadership. Oversees clinical, business, and academic operations including implementation and adherence to policies and procedures, patient experience, safety, and quality goals.
•Monitors key performance indicators, scorecards, patient feedback, and financial reports at a departmental and individual level to ensure the data and that the department remains on course to meet or exceed operational goals. Provide feedback to department leadership and faculty for any potential corrective actions.
•Partners with department leadership to support achievement of provider goals, research study success, and appropriate resident and student experience. Tracks and reports physician driven revenue and expenses.
•Provides oversight of staff and faculty including compliance with ICARE values, department, RUMG and RUMC procedures and workflows, and completion of performance review process, on-boarding/off-boarding, credentialing and re-credentialing.
•Participate in the physician recruitment and pro-forma development process.
•Responsible for hiring strong talent with appropriate competencies and skill mix. Monitors staff recruitment, talent development, and performance management.
•Monitors staffing metrics including turnover, key retention indicators, and orientation practices.
•Structures work environment that is supportive of a highly engaged and effective work force. Monitors physician and employee engagement and makes recommendations to improve work culture as necessary.
•Encourage employees to understand Rush goals and industry trends by attending town hall meetings, conferences, and community events.
•Identifies opportunities to expand employees' professional knowledge and responsibilities and supports their career aspirations.
•Maintain regular, two-way communication with staff to understand their work issues and concerns and to build their understanding of Rush and the department.
•Ensures financial performance of department is consistent with institutional practices and budget expectations. Prepares and manages annual operating and capital budget for the department.
•Partners with department leadership in monitoring trends and underlying patient experience issues and institutes Practice changes to resolve problems. Monitors and addresses patient experience feedback.
•Ensures safe work environment and creates an environment that puts patient at center of practice.
•Participates in institutional quality assurance or quality assessment programs.
•May ensure that patient issues/complaints are properly resolved as applicable.
•Responsible for achievement of all compliance, regulatory, joint commission, ECOG/UNOS/OSHA adherence, and other regulatory body requirements.
•Understands and effectively uses EPIC, and other systems and software databases to achieve goals.
•Implements policies, practices, and standards that model and reinforce the Rush mission, vision and values as well as the patient centered/patient first care model. Advocates a culture of Inclusion.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurosurgery - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Information Center

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (11:30:00 AM - 8:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.20 - $24.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Guest Relations Associate is responsible for providing a welcoming, high quality and supportive hospital service experience for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, high quality service and support in a timely manner. Individuals in this position are expected to behave in a positive and enthusiastic manner as they are often the first contact patients and visitors will have with Rush. In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or equivalent.
• Two- three years of customer service related experience.
• Strong organizational skills and multi-tasking skills.
• Ability to set appropriate priorities in a dynamic environment.
• Excellent customer service skills and telephone etiquette.
• Collaborate and work well with employees at all levels.
• Communicate effectively and in a positive manner, both orally and in writing.
• Basic computer skills.
Preferred Job Qualifications:
• Some college classes.
• Bi-lingual skills.

Responsibilities:
• Initiate greetings and positive interaction with patients, visitors, and staff.
• Provide a welcoming impression and convey clear, precise information and directions in both face to face and telephone encounters.
• Approach all encounters with customers in a courteous, respectful, attentive and service oriented manner representing the professional image of ROPH and its mission, vision and values.
• Respect all customers' privacy, perspective, priorities, time and abilities.
• Exercise sound judgment and appropriate discretion in resolving guest services issues.
• Seek out current organizational information that impacts this job function and provide appropriate feedback to Guest Relations Associate Lead on information needs.
• Comply at all times with Guest Services policies and procedures to ensure high quality service delivery.
• Communicates patient arrivals to technical sections. Assists with support for effective patient flow.
• Ensure the work environment is clean, well organized, safe, and presents a professional and welcoming image to customers.
• Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.
• Collaborate with coworkers and manager on scheduling requirements, and be present at assigned workstations as scheduled.
• Support daily Same Day Surgery activities by:
• Checking in-patient and notifying SDS upon arrival.
Escorting patient to SDS.
• Documenting information of family members and distributing surgical brochure.
• Continuous rounding of family members to keep them updated on patients progress.
• Support daily Front Desk activities by:
• Promoting visitor pass system.
Coordinating transportation services for hospital including calling cabs for patients.
• Coordinating courier services at front desk.
• Providing daily assessment of patient wheelchair accessibility.
• Sorting and distributing patient mail
• Requirements may vary according to departmental needs.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supervisor of the Access Center is responsible for the supervision of the call center operations and providing consultation in support of the Rush Access Center and its varied operations. In this role, the Supervisor routinely works with a high-level of self-initiative, authority, and responsibility in performing technical and operational system management requirements; as well as addressing supervisory situations following well-established procedures and demonstrating independent judgement and execution. The Access Center Supervisor must possess broad and comprehensive knowledge, experience, and understanding of all Patient Access Center operations that will assist in effective operational implementation of RUMG Access Center policies or providing recommendations that will support effective and successful decision making by leadership. Exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
•Bachelor’s Degree or equivalent in experience.
•3 years demonstrated success/results in healthcare patient access, practice management or call center operations
•Proven ability to operationalize strategies.
•Broad knowledge of healthcare trends, challenges, and opportunities applicable to academic medical centers.
•Ability to analyze, compare and evaluate various courses of action.
•Ability to build successful teams utilizing strong interpersonal skills.
•Certified Healthcare Access Associate (CHAA) within 12 months of hire
Preferred Job Qualifications:
Physical Demands:
Competencies:
•Leadership
•Integrity
•Problem Solving
•Time Management
•Change agent
•Results driven
•Self-motivated and self-directed
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Supervises and directs the daily/weekly/monthly activities and performance of team members.
•Identifies and resolves operational problems using defined processes, expertise and judgment.
•Establishes and monitors the productivity of the Patient Access Center Representatives and generates and analyzes productivity reports.
•Collaborates with Access Center Leadership to analyze call forecasts, call arrival patterns, in relationship to staff levels and modify staffing levels accordingly to meet productivity and quality measures established.
•Competent and proficient in Salesforce and Genesys platforms; optimizes patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
•Collaborates with IT and Access Center leadership to identify opportunities for enhancements in customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance.
•Maintains up-to-date knowledge of system updates and functionalities, providing training and support to team members as needed.
•Reinforces and confirms that all patient communications services, productivity and performance goals, and unit or departmental objectives are successfully accomplished to the highest service level possible and in accordance with department goals.
•Ensures the successful performance and/or completion of administrative or supervisory duties, tasks, and assignments supporting operations are within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.
•Working closely with the QA & Training teams, supports and maintains a Continuous Quality Improvement (CQI) approach within the department; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective operational processing.
•Delivers guidance and recommends corrective services to address customer complaints.
•Supervises all assigned members prioritizing and assigning work; coordinating, monitoring and supervising staff members by providing guidance and direction on the successful completion of assigned tasks, duties, and responsibilities that support the successful achievement of department goals and objectives
•Monitors calls to observe employee demeanor, interaction with customer, customer navigation through appointment scheduling, and technical accuracy.
•Implements timely operational corrections or changes to a process or staff performance that will support effective resolution of identified errors, oversights, or unmet compliance requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Community Epi-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
General Summary:
The Research Assistant is responsible for collecting information from participants according to the established sleep and circadian protocols. Conduct interviews, epidemiological, social or behavioral assessments, and collect data and/or biological samples from research participants and families in studies. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Some college with prior data collection experience required.
•Entry level proficiency in Microsoft Office, including Excel spreadsheets and other databases.
•Detail oriented with high attention to accuracy.
•Strong written and verbal communications.
•Ability to develop rapport with a diverse pool of research participants.
•Ability to navigate sensitive topics and maintain confidentiality of participants.
•Ability to collaborate within multi-disciplinary team settings.
•May require 6-8 weeks training depending on study protocols.
•Availability to work evenings, overnight and weekends if called for under the study protocols.
•May require personal transportation to field location.
Preferred Job Qualifications:
•Bachelor’s Degree. If degreed, no prior research experience required.
•Prior work with human subjects research study protocols.
•Fluent in spoken English.
•Must be able to read and write in English.

Responsibilities:
Responsibilities:
1.Recruit and screen study participants: posting ads, distributing flyers, calling participants, meeting with participants virtually or in person.
2.Administer tests and questionnaires according to research study protocols.
3.Maintain study records and editing for completeness and accuracy.
4.Write, update, and prepare lab instructions and study related materials.
5.Enter and analyze data: data entry of sleep logs and other forms, manipulating spreadsheets, making graphs, etc.
6.Run study participants: preparing equipment and experimental rooms, following checklists, running laboratory sessions, writing accurate chart notes, handling equipment emergencies, monitoring and engaging with research participants, etc.
7.Download study equipment with participants: downloading and interpreting data, writing accurate chart notes, instructing and correcting participants, communicating problems to study coordinator/PI.
8.Utilize approved informed consent and HIPAA procedures.
9.Maintain equipment and computers: caring for equipment, testing equipment, sending equipment for repairs, etc.
10.Maintain supply inventory.
11.Keep lab neat, clean and organized: cleaning up after laboratory sessions with participants, keeping common areas clean and organized, finding new ways to organize.
12.Manage other various smaller lab jobs to ensure the lab runs smoothly.
13.Attend regular team meetings.
14.Troubleshoot field issues when necessary, using discretion to resolve issues when unplanned events arise.
15.May help draft abstracts, manuscripts, or presentations to disseminate study findings.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HB Govt Billing-Collections

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 1:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
General purpose of the position is to manage the open receivable including, securing reimbursement, guarding the Medical Centers assets, minimizing financial risk, working on behalf of our patient's financial liability. The Financial Services Representative 2 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. This role includes performing re-bills, Debit & Credits, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits as well as notifying denial management of audits. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or GED.
• Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for governmental payers.
• Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
• Familiar with Nebo's eCare billing editors such as Classic and CMS. Strong familiarity with medical terminology and patient financial matters.
• Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
• Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
• Strong interpersonal skills for communication of finance-related issues to management and ancillary departments.
• Sound understanding of billing and collection processes and eligibility requirements of private and governmental payers.
• Able to work independently.
• Good time management skills and possess the ability to multi-task.
• Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
Preferred Job Qualifications:
• Prior experience using Epic for hospital billing.

Responsibilities:
1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is collected in accordance to contract allowable payment schedule.
2. Follow up on claims with the appropriate payer for reimbursement.
3. Work directly with various departments to insure the charges are properly credited and / or debited.
4. Develop, manage, and maintain various electronic documents used to manage these projects.
5. Develop and report status of the trend issues weekly.
6. Eagerly accept challenging assignments. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
8. Monitor Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
9. Work within your team to insure the team has all related job work flows and processes.
10. Monitor system enhancements - Develop and communicate constructive feedback/issue solutions for problems as discovered.
11. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
12. Develop, implement, & monitor system enhancements.
13. Develop and communicate constructive feedback/issue solutions for problems as discovered.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Oak Park Multispecialty-Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Respiratory Care

Work Type: Full Time (Total FTE 0. 9)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $42.00 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Highlights

$25,000 SIGN ON BONUS

Tuition Reimbursement + Masters Degree Respiratory Care (only MS in IL)

Work alongside 7 contributors to Egan’s Fundamentals of Respiratory Care

403B contribution matching

Global leader in Respiratory Care

Relocation Assistance available

Summary:

(Formerly titled Respiratory Therapist 1) Provides simple, intermediate, and complex therapeutic and diagnostic procedures on the general care floors and special care units. Improves and maintains patient cardiopulmonary status through the application and administration of various medications, gases, devices, and procedures. Functions independently in the specialty units. Specializes in either adult or pediatric/neonatal specialty care and functions independently in either or both areas. Exemplifies the Rush Medical Center mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Registered Respiratory Therapist and an Illinois Respiratory Care Practitioner license.
•Pass departmental competencies in Critical Care.
•BLS Healthcare Provider (CPR) Certification obtained within four weeks of hire.
•Technical skills are required to adapt equipment and procedures to patient needs.
•Analytical skills are required to evaluate patients and their clinical response to therapy.
•Customer service skills are required to effectively meet the needs of patients, families, and members of the healthcare team on an almost constant basis.
•Ability to be highly adaptable to respond to changing workloads and priorities.
Preferred Job Qualifications:
•ACLS Certification.
Physical Demands:
•Standing, walking, pushing, and bending for 75% of the day.
•Ability to lift 20 pounds in order to handle cylinders.

Responsibilities:
1. Administers, monitors, and weans mechanical ventilation; makes ventilator recommendations based on clinical assessment, technical assessment, and laboratory values; manages airways.
2. Administers bronchial hygiene and treatment procedures including aerosol therapies, chest physical therapy, and therapeutic gas administration; analyzes gases where applicable; procures and delivers gases using central piping systems and gas cylinders.
3. Assesses patients clinically before and after the administration or application of any medication, procedure or device; recommends appropriate therapy including initial therapy, changes in therapy, and discontinuance of therapy.
4. Applies CPAP and BIPAP and makes recommendations based on patient compliance, response, and laboratory values.
5. Documents work timely, completely, and accurately, including documentation in the patient medical record, documentation in the department records, and patient billing.
6. Assesses patient oxygenation, ventilation, and hemodynamic status through clinical observation, patient assessment, physiologic monitoring including oximetry, capnography, ventilator waveform analysis, and cardiac output, ECG, and laboratory values; provides respiratory care interventions within the scope of the Rapid Response Team, performs CPR.
7. Performs bedside spirometry including spontaneous breathing parameters, PEFR, and other limited pulmonary function; identifies normal values for patients.
8. Provides patient/family education.
9. Performs ECGs and arterial puncture.
10. Performs bronchoscopy assist.
11. Provides clinical supervision of respiratory care students on rotation.
12. Demonstrate initiative in optimizing patient care by participating in physician rounds and documenting assessment findings and therapy changes.
13. Participates in CQI and QA initiatives including work audits and committee participation.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Preventive Medicine-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $30.53 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The EPI Research Coordinator 1 coordinates Epidemiological, Behavioral or Human Translational, or Population Health research studies and performs a variety of duties including the collection compilation and documentation of research data. The Coordinator 1 partners with other members of the research team to ensure the research is conducted in accordance with the study protocol, local, state, and federal guidelines related to epidemiologic/ behavioral/ translational research.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
• Bachelor's Degree in related field.
• Two years general research experience with two years working on Human Subjects research.
• Demonstrate knowledge of Good Epidemiological Practice (GEP) and/or Good Clinical Practice (GCP).
• Strong organizational skills.
• Demonstrates basic computer skills.
• Strong written and verbal communication skills.
• Ability to collaborate within multi-disciplinary team settings.
• May require personal transportation to field location depending on assignment.
• Ability to work independently.
• Ability to develop and maintain effective relationships with a variety of stakeholders.
• Availability to work evenings, overnight and weekends if called for under the study protocols.

Responsibilities:
• Coordinates aspects of less complex research studies including, but not limited to, study start-up, initiation activities, participant recruitment, enrollment, completion of data collection, maintenance of data integrity, and study close-out.
• Assists with the development of study related Standard Operating Procedures for new study protocols.
• May assist in the collection of study data both through interviews and collecting samples or testing results as described by the study protocol.
• May assist with preliminary data organization and/or guided analysis.
• Primary participant contact for all study related questions and issues.
• May help coordinate study team workload and training schedules to ensure optimal use of resources.
• Follows Federal and Rush guidelines in the collection of study data and other study related activities.
• Troubleshoots field issues when necessary. Uses discretion to resolve issues when unplanned events arise.
• May assist with Institutional Review Board (IRB) assignments such as initial study approval, amendments, continuing reviews and updating study documents for IRB approval.
• May assist PI with aspects of grant proposals.
• May act as lead for less experienced Research Assistants, work-study students, interns and volunteers including orientation, training, and providing performance feedback.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Preventive Medicine-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Epi Research Coordinator 2 coordinates moderately complex Epidemiological, Behavioral or Human Translational, or Population Health research studies and performs a variety of duties including the collection, compilation and documentation of research data, or assists in the coordination of more complex studies. The Coordinator 2 partners with other members of the research team to ensure the research is conducted in accordance with the study protocol, local, state, and federal. May provide guidance to other less experienced staff on the study team and be independently responsible for more complex aspects of studies. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
• Bachelor's Degree in related field.
• Four years of general research experience with a minimum of three years coordinating Human Subjects research.
• Knowledge of Good Epidemiological Practice (GEP) and/or Good Clinical Practice (GCP).
• Knowledge of field of research.
• Strong analytical and organizational skills with a high attention to details.
• Field-specific computer skills including comfort with graphing and presentation software.
• Strong written and verbal communication skills and the ability to develop rapport with a diverse pool of research participants.
• Strong interpersonal and organizational skills and is detail-oriented.
• Ability to collaborate within multi-disciplinary team settings.
• Ability to work independently and make competent, experienced-based decisions.
• Availability to work evenings, overnight and weekends if called for under the study protocols.
Preferred Job Qualifications:
• Master's degree in related field.
• Ability to interpret papers from scientific literature.

Responsibilities:
1.Independently coordinates complex research studies conducted by Principal Investigator (PI). Activities may include study start-up, initiation activities, participant recruitment, enrollment, protocol specific procedures, report completion, maintenance of data integrity, participant compensation, forecast of study equipment and supply needs, and study close-out.
2.Works closely with PI and research team to develop study related Standard Operating Procedures for new and existing study protocols.
3.May assist with data organization and/or guided analysis.
4.Responsible for data quality and organization and ensures adherence to GEP, and/or GCP and federal, state, and local guidelines related to EPI/translational research. Follows Federal and Rush guidelines in the collection of study data and/ other study related activities.
5.May independently coordinate study team workload and training schedules to ensure optimal use of resources.
6.Serves as a resource to PIs, staff and department research administration.
7.Acts as study lead overseeing the work of less experienced staff and training new research staff.
8.Troubleshoots field issues when necessary. Uses discretion to resolve issues when unplanned events arise.
9.May consult and assist in hiring and training of new study team members.
10.May assist PI with aspects of grant proposals.
11.May assist with Institutional Review Board assignments such as initial study approval, amendments, continuing reviews and study documents, along with other regulatory considerations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.