Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Graduate Medical Education-GME

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
In collaboration with the Program Director, the Senior GME Program Administrator (SPA) manages and administers one or more GME residency/fellowship programs in accordance with accreditation requirements and institutional and program policies. The individual in this role provides interim administration for defined elements of one or more GME residency and/or fellowship programs to ensure maintenance of essential program functions. The SPA independently manages annual program activities and the day-to-day operations of the program. The SPA’s leadership role is critical to the success of the program. The SPA serves as liaison between residents, fellows, faculty, other staff members, and internal and external organizations and effectively interacts with accrediting bodies, professional organizations, and other teaching hospitals. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree or equivalent combination of education and experience
•At least 3 years prior program administration experience in graduate medical education
•Proficiency with Microsoft Office applications (Word, Excel, Access, PowerPoint)
•Proficiency with GME software and systems such as ERAS, ADS and MedHub
•Ability to independently organize and produce work, establish procedures and systems, and manage workflows.
•Ability to conduct data analyses and report on results
•Excellent verbal and written communication skills
•Effective interpersonal skills
Preferred Job Qualifications:
•TAGME certification preferred

Responsibilities:
•Assesses program requirements with accreditation requirements. Collaborates with the program director to meet accreditation reporting requirements and implement strategies to ensure compliance with accreditation standards.
•Manages program operations budget.
•Enforces resident/fellow compliance with program, institutional, regulatory, and accreditation requirements and educates house staff about requirements. Develops process improvements to increase compliance and facilitate reporting.
•Develops and improves systems for effective tracking of data and sophisticated reporting, and all documentation required by the institution, the ACGME, program committees, and department leadership.
•Plans and coordinates educational activities including scheduling speakers, coordinating presentations, and preparing and distributing agendas and materials. Negotiates contracts with facilities and caterers. Prepares reports and maintains documentation for all educational requirements.
•Coordinates the delivery of resident/fellow, faculty, and program evaluations, and monitors completion. Develops sophisticated, tailored evaluation reporting to support committees and program improvement activities. Advises Program Director on Residency Database Management functionality and collaborates on the development of evaluation forms. Coordinates resident/fellow semi-annual and summative evaluations.
•Manages administrative and planning logistics for events, retreats, and In-service exams.
•Oversees orientation and onboarding activities and presents information as a member of the administrative team. Completes house staff onboarding requirements, including visa applications, and licensing forms. Acts as a resource for house staff navigating onboarding.
•Collaborates with the program director to complete and document program oversight and compliance activities, such as program committees and the Annual Program Evaluation. Communicates with internal and external organizations to clarify requirements and report on program compliance. Ensures program compliance with institutional policies and procedures.
•Staffs program committees and collaborates with committee chairs to develop agendas, prepares robust data collection and reporting, documents meetings, and follows up on action items.
•Maintains program policies and enforces compliance with program and institutional policies. Critically evaluates program policies to ensure alignment with institutional and accreditation requirements. Partners with program leadership in the development of program-level policies. Provides guidance to residents/fellows on program and GME policies. Develops handbooks and training materials.
•Partners with program director to address program management challenges. Identifies and evaluates methods for improvement and makes recommendations to program leadership.
•Partners with the Program Director in the development of recruitment strategies, procedures, and materials. Manages and screens applications using ERAS or other application software. Manages all phases of the interview process. Collects, analyzes, and reports on data in support of recruitment goals. Advises the program director on NRMP regulations and institutional policies related to recruitment.
•Advises the program director on applicant eligibility for medical licenses and visas.
•Maintains resident/fellow schedules, including annual rotation schedules, call schedules, and clinic schedules. Records schedules and absences accurately in MedHub. Coordinates schedules with affiliated sites and ensures trainee documentation for affiliates is submitted. Maintains PLAs and accuracy of affiliated sites listed in MedHub and ADS. Counsels residents/fellows concerning ABMS-specialty board educational requirements, adjusting schedules when needed. Independently coordinates with other services, sites, and departments, including rotation/call schedules, evaluations, conferences, interviews, room/course scheduling.
•Maintains and develops new content for external and intranet program websites.
•Updates content of external and intranet program websites as needed.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Hybrid (50% onsite)

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Inpatient Clinical IT Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $31.47 - $46.89 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Help power the technology behind exceptional patient care. 

RUSH is seeking a Clinical Application Analyst to support, optimize, and enhance the critical clinical applications that clinicians rely on every day to deliver safe, efficient, and high-quality patient care. 

A key focus of this role includes integrating and maintaining clinical device data across a wide range of systems, such as Philips Telemetry, Natus EEG, GE CPN Fetal Monitoring, Capsule, Rauland Nurse Call, Vocera, and middleware platforms like Connexall—ensuring seamless communication between devices and core clinical systems. You’ll collaborate with clinical, operational, and IT teams to design, configure, implement, maintain, and improve healthcare technology solutions that support essential patient-care workflows. From system upgrades and application enhancements to troubleshooting and ongoing optimization, you'll play a key role in ensuring the reliability and effectiveness of technologies used across the organization. 

If you're looking for an opportunity to make a meaningful impact in a leading academic health system while working with innovative clinical technologies and multidisciplinary teams, we invite you to join RUSH and help shape the future of healthcare operations and patient care. The selected candidate will exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Develops, maintains, and optimizes all assigned clinical software solutions.
• Builds, tests, and implements computer applications and other systems that support clinical initiatives.
• Serves as a liaison between project team members and other IS resources while providing exemplary customer service and application support and development for all assigned clinical healthcare IT systems.
• Performs modification of applications as needed to meet business and clinical requirements.
• Interacts with clinical informatics to understand new business requirements and enhancement requests.
• Documents issues with resolutions and share with team members to improve team productivity.
• Take initiative and drives to bring to logical conclusion; proactive approach, including continual improvement of knowledge of supported systems.
• Perform other related duties as assigned.

Required Job Qualifications:

• Bachelor’s degree and three (3) years of clinical experience or designing, building and supporting clinical applications.
• An Associate degree and five (5) years of clinical experience or designing, building and supporting clinical applications will be accepted in lieu of a Bachelor’s.
• Experience defining clinical and operating requirements, and translate requirements into clear, specific, actionable system configurations, and the ability to implement those configurations.
• Ability to test and audit personally developed system configurations, in order to assure functional accuracy.
• Knowledge of systems implementation which may include analysis, specification design, and implementation.
• Clear and concise verbal and written communication skills.
• Relationship, teamwork, and project management skills.
• Strong conceptual, process, and data analysis skills, an in-depth understanding of medical practice informatics, clinical, and operating data sets.
• PC proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: HR Partners

Work Type: Full Time 

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $50.15 - $81.62 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position provides Human Resources services, implements Human Resources programs, and policies in a specific client area. The role functions as a partner to a client's management team and staff, develops an in-depth knowledge of the client's operations, and contributes to the short and long term goals and objectives of the organization, often by collaborating with the Human Resources Centers of Expertise. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Bachelor’s degree required
3 years experience as an Associate HR Business Partner, HR Business Partner, or comparable experience required.
Demonstrated ability to influence, lead and manage projects in a heavily matrix environment.
• Exceptional presentation skills; strong written and verbal communication.
• Prior Change Management experience.
Preferred Job Qualifications:
• PHR, SPHR and/or Master’s degree.

Responsibilities:
1.Develops, oversees, manages, and ensures delivery of Human Resources services and programs. Responsible for providing HR leadership for activities such as strategic staffing, employee relations consulting, talent management initiatives, organizational development initiatives, compensation planning and administration, change management, conflict management, equal opportunity/affirmative action, diversity and inclusion initiatives, leader consulting, HR communications.
2.Acts as a primary point of contact and provides counsel and consulting services to internal partner across all levels of the organization, including Senior Leaders.
3.Translates organizational needs into plans of action to achieve organizational goals and strategies.
4.Collaborates with Centers of Expertise (Employee Relations, Compensation, Benefits, HRIS, Recruitment, and Talent Management) and oversees project work connected to the client to ensure cohesive delivery of HR programs and services to the client.
5.Designs and facilitates continuous improvement initiatives specifically focused on increasing organizational, team, and individual performance throughout staff and line functions.
6.Acts as an HR Liaison for delivery of HR programs, which includes presentation and facilitation of programs with large leader and employee groups as well as written communications.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 8 Atrium - Antepartum-Postpartum Unit

Work Type: Part-Time - 40 Hours every 2 weeks (0. 5 FTE)

Shift: Rotating Shifts: Must be able to work Day, Evening and Night Shifts

Work Schedule: 8-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.30 per hour

Summary:
The Unit Clerk performs clerical duties associated with customer service, the patient care record and electronic health record on the inpatient units. The Unit Clerk is directly responsible for the maintenance of the patient care record and its contents as well as coordinating patient activities, services and supplies from ancillary and support areas that directly relate to patient care. The Unit Clerk is also directly responsible for communication equipment. The Unit Clerk exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent
• Working knowledge of basic computer and keyboard functions.
• Strong problem solving and communication skills.
• Able to write legibly and perform basic mathematical calculations
• Able to type 25 words/minute or greater.
• Able to handle internal and external customer interaction with courtesy, tack, diplomacy and discretion.
Physical Demands:
• The ability to move throughout the Medical Center
• Lifting or carrying objects up to 25 lbs.
• Shifts include providing 7 days a week, 24 hours/day, coverage as necessary.
• Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities.
• Work entails coming in contact with patient specimens during processing and transport.

Responsibilities:
1. Customer service
1.1 Greets customers by establishing eye contact, smiling as appropriate and offering assistance.
1.2 Answers incoming telephone calls promptly and courteously, states greeting, name, unit, and offer of assistance.
1.3 Answers and screens phone calls to determine appropriate person or response needed.
1.4 Identifies opportunities to improve customer satisfaction and unit operations, presents implementation suggestions to manager.
1.5 Owns complaints received from customers and follows through; if resolution is not obtained promptly, directs complaint to manager.
1.6 Anticipates customer needs and assists patients and visitors with direction.
1.7 Screens patient call lights and forwards request to appropriate staff member.
2. Patient flow/bed control
2.1 Collaborates with Patient Placement, Patient Access, Unit Clerical Manager, and Environmental Services to ensure room readiness for patient admits or transfers.
2.2 Schedules diagnostic tests and notifies nursing staff of patient schedules on a per shift basis.
2.3 Reconciles census every shift.
2.4 Performs walking census reconciliation a half hour before the end of each shift.
3. Patient medical records
3.1 Assumes accountability for the maintenance of medical records and ensures that current records and records of previous hospitalizations are returned to the Medical Records department as described in policy.
3.2 Processes admission, transfer, expiration, and discharge records and completes any other functions associated with patient records in a timely, accurate and legible manner.
3.3 Maintains patient care record by insuring all forms are properly labeled with patient I.D. and incorporates them into the patient care record in a timely, organized and accurate manner.
3.4 Follows through on all processes using appropriate unit procedures, such as Kardexes, diagnostic test sheet and patient charges.
3.5 Initiates and follows all electronic health record downtime procedures in an accurate and timely manner.
4. Unit operations/technology
4.1 Utilizes complex telecommunication systems.
4.2 Utilizes and trouble shoots all unit based communication equipment.
4.3 Identifies and trouble shoots technology failures and handles computer down time.
4.4 Maintains proper par levels of unit supplies and forms by re-ordering in a timely fashion.
4.5 Maintains and utilizes unit pneumatic tube stations for clerical and clinical functions.
5. Teamwork/professional work style
5.1 Reports off to oncoming shift, verbally and/or by using unit specific written formats.
5.2 Remains on duty until relieved. Cross-covers multiple units as required.
5.3 Independently offers assistance to peers or other staff members when workload allows.
5.4 Communicates and negotiates breaks and absences from desk per unit protocol with unit leadership.
5.5 Maintains a clean and orderly nursing station and personal work and storage area.
5.6 Demonstrates commitment to patient confidentiality and values of Rush.
5.7 Accepts assignments, as delegated, by the unit leadership or the charge nurse.
5.8 Demonstrates adaptability to change and flexibility in accepting assignments that differ from the established norm.
5.9 Actively and enthusiastically participates in the orientation of new personnel including, but not limited to clerical, nursing, and medical personnel. Adheres to Unit Clerk dress code.
6. Continuous quality improvement
6.1 Takes responsibility for correcting hazards, or reporting faulty equipment, which may endanger self and others and reports status of equipment to unit leadership.
6.2 Is aware of and participates in department and Rush quality improvement initiatives.
7. Education and self-development
7.1 Seeks continual opportunities to learn and assumes accountability for annual mandatory inservice requirements.
7.2 Attends staff meetings on scheduled workdays and signs off on minutes of all other meetings.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Organizational Development

Work Type: Full Time 

Work Schedule: 8 Hr (9:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $46.44 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Success Coach enhances employee experience and supports workforce retention by developing, implementing, and managing programs that positively impact all stages of the employee lifecycle. The role combines employee experience strategy with individualized employee success coaching to support onboarding, engagement, recognition, career development, and retention initiatives.
The position serves as a strategic partner to leaders while providing direct support and coaching to targeted new hires facing barriers to workplace success during their first 180 days of employment. As Rush University Medical Center is the largest employer on Chicago’s West Side, the role supports new employees from the twelve West Side communities served through the Anchor Mission. Through data-driven interventions, cross-functional collaboration, and community partnerships, the Success Coach helps team members feel supported, engaged, and empowered to succeed. This is a grant-funded role for one calendar year, with possible extension or organizational creation of the role under discussion but not guaranteed.

Other information:
Required Job Qualifications:
•Bachelor’s degree in Human Resources, Organizational Development, Workforce Development, Social Work, Counseling, Business, Education, or a related field, or an equivalent combination of education and relevant work experience.
•Three to five years of experience in employee experience, organizational development, workforce development, employee engagement, career coaching, human resources, program management, or a related field.
•Demonstrated experience designing and implementing employee-focused programs and initiatives.
•Strong coaching, consulting, facilitation, relationship-building, verbal, written, presentation, and interpersonal communication skills, with a high level of energy and enthusiasm.
•Experience analyzing workforce or employee data and presenting findings to leadership.
•Strong project management, organizational, and time-management capabilities.
•Proficiency with Microsoft Office applications and employee survey/reporting platforms.
•Ability to collaborate effectively with leaders and employees at all levels of the organization.
•Ability to work independently, manage multiple priorities, and drive results in a complex environment.
Preferred Job Qualifications:
•Master’s degree in Human Resources, Organizational Development, Industrial-Organizational Psychology, Business Administration, Social Work, Counseling, Health Administration, or a related field.
•Experience in healthcare, higher education, or a large, complex organization.
•Knowledge of healthcare careers, career pathways, and related educational requirements and opportunities.
•Knowledge of workforce development programs, community resources, and public workforce funding sources.
•Experience providing employment coaching, career services, or employee support services.
•Professional certification in Human Resources, Employee Experience, Organizational Development, Coaching, or Change Management.
Competencies/Performance Expectations:
•Builds trust and role-models Rush values and service excellence.
•Works independently to solve problems and make well-informed decisions.
•Adapts behaviors and work methods in response to new information, changing conditions, customer needs, and unexpected outcomes.
•Navigates obstacles while maintaining project timelines and commitments.
•Demonstrates team-building and group-facilitation skills.
•Identifies and escalates key issues and trends to the appropriate leader.
•Acts as a change agent who advances organizational culture, quality, and continuous improvement.
Management Responsibility: This position has no direct reports. The role coordinates projects and initiatives that rely on contributions from leaders, internal customers, community partners, and other stakeholders.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Maintain an active caseload of targeted new hires and conduct regular in-person and virtual coaching sessions during their first 180 days of employment.
•Assess barriers to employee success and develop, monitor, and adjust individualized action and career development plans, including career coaching, goal-setting, and essential skill development.
•Develop formal assessment and coaching processes in partnership with Talent Acquisition, Community Affairs, Learning & Development, and other relevant partners.
•Connect employees with internal and external resources addressing transportation, housing, food assistance, appropriate work clothing, mental health, financial well-being, education, work readiness, and other support needs.
•Build partnerships with community-based organizations, workforce investment boards, social-service agencies, government agencies, and other community stakeholders to expand employee access to support.
•As appropriate, shadow employees and recommend ways to enhance service delivery.
•Educate employees about healthcare career pathways and related educational opportunities, educational assistance, workforce development, and professional growth resources, while building trusted relationships with employees, leaders, and community stakeholders.
•Consult with leaders and operational partners to identify, design, implement, and measure initiatives that strengthen new-hire engagement, retention, recognition, onboarding, and organizational culture.
•Develop and manage the onboarding portion of employee lifecycle programs using industry best practices and organizational needs.
•Partner with Human Resources Centers of Excellence, Learning & Development, Talent Acquisition, Internal Communications, and operational leaders to implement employee experience initiatives.
•Design communication and change-management strategies; support recognition, culture-building, onboarding, and organizational events.
•Prepare presentations, dashboards, executive-level reports, and ad hoc reports requested by internal customers and departments; identify process improvements that advance the employee experience and organizational priorities.
•Maintain accurate documentation, case notes, program records, and retention metrics.
•Analyze engagement, retention, onboarding, and workforce development data to identify trends and improvement opportunities.
•Define key process and outcome metrics; develop dashboards and reporting tools to measure program effectiveness and business impact; and present findings and recommendations to leadership and key stakeholders.
•Use data-driven insights and metric results to recommend, implement, and monitor improvements that strengthen employee experience, engagement, and retention.
•Manage multiple projects, as assigned, simultaneously while navigating obstacles, ensuring timely completion, and aligning work with organizational priorities.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Treasury

Work Type: Full Time

Work Schedule: 8 Hr (8:30 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $52.15 - $87.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This Cash Management and Debt Program Director is responsible for oversight of the treasury functions related to all cash management functions, debt, and lease programs for the Rush System for Health (”System”) This oversight includes all operating units ofthe System, in addition to other wholly-owned subsidiaries and joint ventures. The cash management includes the daily operational management of receipts and disbursements totaling several billion annually. The cash management is also responsible for weekly and longer term reporting, budgeting and forecasting. In addition to the cash management functions, the director will oversee the debt program of the System and its subsidiaries. The program currently totals -$750 million with material new debt planned over the next five years. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree.
•Certification in cash management.
•Three years of relevant experience in Treasury, with experience in cash management processes and debt financing.
•Experience with Treasury and banking systems.
•Manager experience and ability to demonstrate strong oversight and leadership.
•Ability to propose, manage and oversee change management, particularly across technological advances on treasury collection and disbursement and payment models.
•Advanced skills in Excel, Access, and PowerPoint.
•Need to integrate Continuous Pursuit of Excellence across all parts of Treasury.
•Ability to negotiate terms and conditions with banks/lessors with goal of meeting all of Rush's financial metrics.
•Superb written and verbal communication skills.
•Strong interpersonal skills, particularly with frequent interaction with senior leadership, board, stakeholders across the Rush system and outside partners.
•Self-directed with the ability to work independently.
•Ability to collaborate with other functional areas of Human Resources, Corporate Finance, Budget and Financial Planning, Patient Financial Services, and Internal Audit
•Experience in creating and maintaining client/vendor/department relationships.
•Ensures the company is properly covered against losses through risk mitigation by identifying, defining, and measuring risk associated with company operations.
•Strong organizational and time management skills.
•Attention to detail.
•Ability to manage multiple projects, multiple teams, and establish priorities.
•Team player with a positive attitude and must reflect strong ICARE values with support of all Diversity & Inclusion initiatives throughout Treasury.
Preferred Job Qualifications:
•MBA
•Experience with Ripple (fka GTreasury) and Bloomberg

Responsibilities:
1.Manages the working capital of the System by maintaining sufficient cash balances to meet the obligations of the System and its subsidiaries.
2.Liquidity management, including performing daily cash management and forecasting activities, executing funds movement transactions, and resolving any cash related errors in a timely manner.
3.Manages short-term investments to maximize interest income within established guidelines while focusing on preservation of capital. This includes rebalancing and transfers from/to operating cash to the Operating Reserves Fund.
4. Records and reports cash activity for the System and its subsidiaries on a monthly basis; builds an infrastructure to support prompt and accurate reporting going forward.
5.Manages credit card processing at various sites and merchant card processors. Oversee merchant acquiring relationships, payment processing platforms, merchant account administration, and compliance with applicable payment card industry standards. Collaborates with Information Technology, Information Security, Compliance, Internal Audit, and operational leadership to strengthen payment security controls, manage fraud and chargeback risks, coordinate PCI DSS assessments, and implement secure and efficient payment acceptance solutions across the health system
6.Manages the petty cash processes across the Medical Center enterprise.
7. Acts as a liaison between other Finance departments, including Accounts Payable, Patient Finance, University Finance, and financial institutions to ensure awareness of the current technology and best practices that are employed within the industry.
8.Develops and maintains cash management policies and procedures and ensure its effective implementation.
9.ln conjunction with the System STreasurer, manages the System’s treasury, leasing and debt banking relationships.
10.Lead from Finance working with other departments to meet their needs (Executive Banking Services, ATMs, College Savings programs, and other initiatives).
11.Lead on all Financial Wellness initiative across the enterprise, including initiatives for students, lower wage employees, physician services, coordination with Rush Health and HR.
12.Oversees the cash management of the Cashier's Office and its employees. This includes the oversight of credit card/merchant card processing requests, policies, and duties with Vyridian.
13.Maintains timely records of authorized signatories, board resolutions, and segregation of duties best practices. Maintains and secures all secure fobs, passwords, etc.
14.Establishes and maintains appropriate cross-training and disaster recovery plans for the System treasury functions.
15.Leads payment technology enhancements, system integrations, automation initiatives, and internal control improvements to enhance operational efficiency, financial transparency, risk mitigation, and cost savings across the System. Oversee and Maintain Ripple (fka GTreasury) TMS.With the Treasurer, leads the management of the Obligated Group's indebtedness program. The program is -$750M debt and leases and expands across the System and subsidiaries.
16.Works with the Treasurer in assessing future debt capacity, capital structure (fixed/variable), asset/liability structure, and timing of new debt.
17.Leads the new debt issuance and refinancing and works with Legal, board members, rating agencies,
underwriters, government conduits and senior management to execute debt plan.
18.Meets regularly with existing banking and new potential partners to maintain best-in-class investor relations.
19.Assesses debt needs of the System and coordinates all debt plans and capacity.
20.Works closely with Corporate Finance and any future partners on bondholder/bank disclosure, investor roadshows, leasing needs and assessment, and future plans for taxable/tax-exempt debt.
21.Leads all debt-related issues/capacity/analysis for the System and any future partners.
22.Supports the annual and ad hoc rating Agency review process with other internal stakeholders

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hospital Operators

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (1:00:00 PM - 9:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.20 - $24.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Operator will handle internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator will diagnose problem through discussions with users with users and coordinates internal telecommunications support to resolve problems. Handles internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. Responds to user complaints to resolve problems associated with the institution's telecommunications systems. Diagnoses problem's through discussions with users and coordinates internal telecommunications support to resolve problems. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or GED.
• One year work related experience operating PBX telephone system attendant consoles or other help desk related position.
• Excellent verbal communications skills.
• Basic analytical ability.
• Good working knowledge of how to operate a PC.
• Ability to handle emergency and emotionally-charged callers.
• Excellent diction and strong customer focus.
Physical Demands:
• Must work able to work weekends and holidays.

Responsibilities:
1.Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
2.Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual.
3.Know the functions of the various departments to ensure that callers are routed to the appropriate location.
4.As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
5.Provides meet-me paging services as required.
6.Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.
7.Answers repair calls received from end users and gathers information to assist in prompt repair.
8.Coordinates internal support to resolve problems.
9.Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
10.Acts as a backup to the other Telecommunications positions when needed.
11.Please Note: The Operator will work at both Rush University Medical Center and Rush Oak Park.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Urology - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Urology Advanced Practice Provider

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Urology Advanced Practice Provider (APP).

Department/division specs:

• Practice alongside 12 Urologists and five fellow Urology APPs

• Specifically assist with the Men’s Health and General Urology patients

Duties & Responsibilities:

• Monday-Friday, days only

• Four-day, ten-hour work schedule

• Report directly to the Department of Urology Lead APP

• 100% outpatient

• Provider will function independently in their own clinic

• Maintain appropriate access for surgical New Patients to be seen by Urologists as this role will absorb non-surgical Urology patients, post ops, long-term cancer surveillance patients and other routine long-term return patients.

• Practice locations include Rush University Medical Center, Rush South Loop and Rush Oak Park.

Preferred Qualifications:

• Applicants with previous Advanced Practice Provider experience in Urology is preferred, not required.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position

• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)

• CPR and ACLS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

• Successful completion of an accredited Physician Assistant/Associate Program

• Current certification from National Commission on Certification of Physician Assistants

• CPR and ACLS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized both for clinical excellence and as a top employer. U.S. News & World Report placed Rush on its Best Hospitals Honor Roll for 2026–2027, ranking it among the top 50 of more than 4,500 hospitals evaluated and No. 1 among Illinois and Chicago-area hospitals. Vizient awarded Rush its Quality Leadership Award, marking the 13th consecutive year the health system has ranked among the top 10 of 99 academic medical centers nationwide. On the workplace side, Modern Healthcare named Rush one of the Best Places to Work in Healthcare in 2026, citing its culture, financial rewards, and training and advancement opportunities, while Becker's Hospital Review similarly included Rush University System for Health on its 2026 list of top places to work in healthcare, pointing to culture, comprehensive compensation and benefits, and extensive mental health resources as key factors.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Compensation Pay Range: $128,000 - $191,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUH Health Information Mgmt

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs a variety of technical duties requiring extensive external customer interaction and computer skills as well as knowledge of Federal, State, and Accrediting Agency regulations. Demonstrates courtesy, attention to legal and ethical issues, and accuracy. Performs duties with limited supervision. Principally responsible for the completeness of the record and release of information in accordance with hospital, department, and regulatory agency guidelines. Maintains a demeanor and appearance appropriate for representation of RUMC. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school graduate.
• Solid understanding of medical terminology and MS Office/Windows applications.
• Familiar with the equipment used by HIM Scanners.
• Possesses general computer and software applications
• Interacts well with others.
• Able to direct the work of others.
• Demonstrates attention to detail and accuracy.
• Transports charts, paper documents and records, and other items, mindful of patient privacy and security.
• Capable of concentrating on current tasks within an open, often distracting environment.
Preferred Job Qualifications:
• College-level coursework in health information or accounting.
• Experience in health information management experience.
Physical Demands:
• Able to move about the medical center throughout shift.
• Able to lift at least 50 lbs.

Responsibilities:
Job Responsibilities:
•Represents Health Information Management and RUMC through interviews, follow-up letters, telephone calls, faxing, and/or on-line communication with customers both internal and external to the medical center.
•Adheres to all federal, state and local guidelines for the processing of RUMC patient health information.
•Update the Master Patient Index, correction work
•Queues perform merges, contact moves in accordance to department guidelines.
•Responsible for responding to pages (via internal communications system) from patient care areas for copying and copy pertinent information to facilitate patient transfer to another healthcare provider.
•Interviews patients, patient families, and/or others to obtain information needed to complete state mandated documents including, but not limited to birth and death certificates.
•Trains HIM Scanners, as needed.
•Scans medical records and performs quality review of images.
•Maintains scanning equipment.
•Utilizes several software applications to locate and reproduce electronic, paper, film or scanned medical records. Activate MyChart account requests.
•Issues medical record numbers according to RUMC guidelines.
•Receives requests for release of information and follows up on charts, which are difficult to locate.
•Assists with any function in the department as requested including copying, courier, filing, mail backs and other tasks· Responsible for the efficient and effective use of equipment and supplies; reports problems related to equipment or shortages of supplies immediately per department protocol.
•Accountable for following the chart retrieval process from the off-site storage facility.
•Works closely with RUMC legal counsel to ensure designated records are monitored.
•May represent department at depositions and court proceedings.
•Locates and abstracts information into various systems; generates reports (storage paper chart) according to established department guidelines.
Quality Management Responsibilities:
•98% prepping and scanning accuracy achieved within 3 months.
•100% if paper documentation scanned within 24 hours of receipt.
•5 day turn-around for release of information.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote (with quarterly onsite expectation)

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Digital Transformation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $50.68 - $75.51 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

RUSH is seeking an experienced Digital Program Manager to drive high-impact digital and care transformation initiatives that enhance patient experiences, improve clinical workflows, and advance innovative models of care across the health system. The ideal candidate brings significant healthcare experience, a proven track record leading large-scale programs, and a passion for driving meaningful change in complex organizations. You are equally comfortable collaborating with executives, clinicians, and technical teams while translating strategic vision into measurable outcomes.

This position will play a critical role in advancing key enterprise priorities, including: 

• Virtual nursing and nursing care model transformation 
• Inpatient virtual care programs, including virtual consults, rounding, and specialty coverage 
• Perioperative digital transformation and Smart OR initiatives 
• Connected Care at Home programs, including remote patient monitoring and home-based care models 
• Future-focused innovation strategies involving Smart Rooms, clinical AI, automation, and emergency department transformation 

Responsibilities:

• Manages one or more rapidly evolving digital health implementation programs that are aligned with the RUSH digital strategy and roadmap. Ensures that execution is planned, managed and executed in a highly consumer/user-centric fashion, per RUSH’s digital initiative delivery standards.
• Provides day to day oversight of multiple agile delivery teams comprising the assigned program, ensuring resources as adequately assigned, roles and priorities are aligned, and teams are delivering on their assigned responsibilities.
• Ensures progress and value tracking are performed for projects/initiatives within the assigned program and reports progress/value up to the relevant portfolio or executive leaders.
• Supports the Digital Transformation Director and Chief Digital Officer in preparing program status updates, identifying and escalating issues/risks, and engaging RUSH leaders in change management
• Prepare and present program-level updates to the Digital Transformation Committee
• Supports the Digital Transformation Director and Chief Digital Officer in planning and execution of the systemwide digital transformation plan and consumer experience strategy.
• Facilitates collaborative working relationships across multidisciplinary project teams and resources, including IS, operations, analytics, legal/compliance, and other key stakeholders
• Ensures RUSH standard methodologies are well adopted within the assigned program and project teams.
• Empowers digital execution teams and resources to identify and implement improvements within the methodology, and incorporating those improvements back into the RUSH digital toolkit
• Contributes to the design and continuous improvement of the RUSH digital oversight and execution model, identifying and incorporating improvements across teams.
• Partners with operational and clinical leaders in change management planning and execution in support of the assigned program
• Manages initiatives, customer expectations and business priorities within the assigned program
• Collaborates with business partners to provide advice on metrics, tools, and outcomes models for assigned program and projects
• Contributes to a motivated work environment by working effectively to achieve common goals

Required Job Qualifications:

• Bachelor's Degree
• At least five (5) years of experience in healthcare, management consulting, strategy, or related fields; may also be in a technology company, in a strategy/growth/product role
• At least 3 years in large scale program and/or project management experience
• Experience in digital health, healthcare consumer, or related field.
• Agile scrum experience highly preferred.
• Attention to detail; ability to track and communicate work at multiple levels of granularity
• Intellectual curiosity and strong critical thinking skills with ability to synthesize disparate sources of data
• Entrepreneurial spirit and drive. Willingness to take risks, to advocate for new ideas, coupled with a commitment to measurement and accountability.
• Strong persuasion and negotiations skills, and the ability to engage, challenge and influence one's thinking to effect change throughout an organization.
• Commitment to the highest ethical and professional standards; personal and professional integrity above reproach
• Strong knowledge of Microsoft PowerPoint, Word and Excel

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote (with quarterly travel to Rush)

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Digital Transformation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Help redefine the digital healthcare experience. 

RUSH is seeking an experienced Senior Product Owner, Consumer Services to lead a portfolio of highly visible digital products that directly impact patient access, engagement, and experience across the health system. In this role, you will own the strategy, roadmap, performance, and ongoing evolution of key consumer-facing digital solutions, including the MyRush mobile app, patient-facing AI chatbot experiences, digital front door initiatives, and employee telehealth services. Working closely with clinical, operational, marketing, and technology teams, you will ensure these products deliver exceptional user experiences while supporting organizational growth and strategic objectives. 

The ideal candidate brings deep healthcare experience, a strong product management background, and a passion for creating intuitive digital experiences that solve real-world healthcare challenges. You will leverage customer insights, analytics, agile product practices, and cross-functional leadership to guide product strategy from vision through execution. If you are energized by innovation, consumer experience, digital transformation, and the opportunity to help shape the future of healthcare delivery, we invite you to join RUSH and make a meaningful impact on the lives of patients, consumers, and caregivers. 

This is an opportunity to influence how patients discover, access, and navigate care while driving measurable outcomes such as improved patient satisfaction, increased digital engagement, new patient acquisition, call center optimization, and enhanced employee healthcare utilization. 

Responsibilities:

Consumer Mobile App:

• Strategy – Define the vision, strategy and long-term / near-term roadmap for the consumer mobile app, collaborating with Marketing, Strategy, and UX teams to understand the competitive market and consumer and caregiver needs, and craft a vision that unifies these needs into a vision for the mobile app that will exceed patient expectations and differentiate Rush in the marketplace. Work with Digital Leadership and Rush Senior Leaders to endorse, activate and champion the mobile app vision and deployment across the system.
• Engagement – Work closely with leadership, clinical teams, and other key stakeholders to ensure providers and caregivers are integrated into the planning, deployment, communication and adoption of the Rush mobile app within their patient communities. Communicate to Rush leaders and teams about the app and engage them in the strategy long-term.
• Integration – Collaborate with other product and service owners to ensure seamless integration of the mobile app experience into the overall patient journey and adjacent digital/physical experiences (e.g. Rush.edu web experience and digital front door, digital outreach campaigns, eCheckin and arrivals workflows, MyChart tools, etc.)
• Value – Define, measure, analyze and improve KPI and value/ROI metrics related to the Rush mobile app, including adoption, engagement and impact metrics. Maintain accountability for value/ROI metrics associated with the mobile app.
• Thought leadership – Stay informed on industry trends, service-industry best practices, emerging technologies, and patient experience best practices to drive continued innovation in the mobile app. Guide and shape the future of the mobile app strategy.

Consumer Services and Rush Connect:

• Provide product and service oversight to an assigned set of digital-first consumer services, ensuring near- and long-term product strategies are in place and overseeing the work of product teams on the execution and evolution of those strategies.
• Define, measure, analyze and improve KPI and ROI metrics related to the assigned consumer services. Maintain accountability for value/ROI metrics associated with the assigned service(s), ensuring business plans are achieved.
• Work closely with clinical, operational, and technology leaders to ensure the assigned consumer services are well integrated into Rush operations and relevant digital delivery channels (mobile, web, etc.).

Requirements Gathering & Prioritization:

• Own the patient personas and journeys associated with the assigned services, translating market research and voice of the consumer/provider into a backlog of prioritized functional requirements and a roadmap for future development.
• Oversee the collection of functional requirements from consumers, clinical staff, and internal stakeholders to drive product/service enhancements. Set priorities for assigned execution team in terms of scope and features to be deployed.
• Ensure complex requirements are converted into actionable user stories and are well-defined for the product team. Make final decisions, with input from others and our patients, on the detailed requirements for the assigned service.

Product Development & Execution:

• Serve as the main point of contact between the assigned product teams and the Rush Digital Transformation Committee and other stakeholder forums, ensuring alignment of objectives and timely communication.
• Oversee the product lifecycle, ensuring timely delivery of product updates and features that meet patient and organizational needs.
• Participate in sprint planning, backlog grooming, and sprint reviews, ensuring that product deliverables align with the defined roadmap.
• Guide go-to-market strategy, brand positioning, and product/service launch in partnership with Rush Marketing and other leaders

Quality Assurance & User Testing:

• Work closely with QA teams to define acceptance criteria and conduct thorough testing of new features and updates.
• Collect and analyze user feedback to continuously improve functionality, usability, and performance.
• Monitor app performance metrics and KPIs to assess the success of product releases and identify areas for improvement.

Compliance & Security:

• Engage Rush Legal, Privacy and Compliance teams to ensure that the mobile app and consumer services comply with all relevant regulations.

Leadership:

• Guide and mentor junior team members, helping them understand and cultivate the product development life cycle, and shifting culture to be more product-oriented
• Be a voice for change and consumer service/product design that helps Rush achieve its goal of being a market leader in the digital healthcare space

Job Requirements:

• Bachelor’s degree in Business, Healthcare, Information Technology, Computer Science, or a related field. Master’s degree preferred.
• Relevant certifications such as Certified Scrum Product Owner (CSPO) or similar are a plus.
• 5+ years of experience as a Product Owner, Product Manager, or similar role in the healthcare field with increasing level of responsibility and visibility/impact
• Proven track record of managing mobile applications or digital products in a healthcare or hospital environment.
• Experience with electronic health record (EHR) systems and integration with mobile/consumer-facing applications.
• Knowledge of patient engagement tools, telemedicine platforms, and other healthcare technologies.
• Experience working with cross-functional teams, including UX/UI designers, software developers, QA testers, and business stakeholders.
• Experience with Agile methodologies (Scrum, Kanban) and familiarity with Agile tools (e.g., Jira, Trello, or similar).
• Strong experience in gathering and analyzing customer feedback, defining user stories, and working with stakeholders to define product features.
• Team Leadership: Ability to build multidisciplinary teams that are energized, cohesive, and clearly understand the vision and strategy that needs to be delivered.
• Healthcare Industry Knowledge: Understanding of hospital workflows, patient needs, and the unique challenges of healthcare delivery is highly desirable.
• Business Acumen: Ability to prepare and manage business cases, financial metrics, ROI trackers, and budgets for assigned services.
• Technical Acumen: Ability to understand and communicate technical concepts clearly. Familiarity with mobile app development processes, technologies, and platforms (iOS, Android) is a plus.
• UX/UI Focus: A strong eye for user experience design, with an understanding of mobile app usability best practices, especially in healthcare.
• Data-Driven Decision Making: Ability to use analytics and user feedback to guide product decisions and prioritize features based on business impact.
• Strong Communication Skills: Exceptional verbal and written communication skills to articulate product vision, user needs, and technical requirements to diverse stakeholders.
• Problem Solving: Ability to identify and address challenges or obstacles, ensuring timely delivery of product features.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.