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    • Prior Authorization Specialist 1

      28042
      United States, IL, Chicago
      Rush University Medical Center
      August 26, 2026

      Location: Chicago, Illinois / Hybrid

      Business Unit: Rush Medical Center

      Hospital: Rush University Medical Center

      Department: Patient Access-Pre-Visit

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 1

      Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $18.87 - $26.66 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      Rush University Medical Center is seeking a Prior Authorization Specialist I to support patients, providers, and the revenue cycle by obtaining insurance authorizations and ensuring services meet payer requirements before care is delivered. In this role, you will verify insurance coverage, secure referrals and prior authorizations, gather required clinical and demographic information, and collaborate with patients, providers, and insurance carriers to support timely access to care. You will also assist with registration and insurance review activities that help ensure accurate reimbursement and a positive patient experience. 

      This position is ideal for a detail-oriented, customer-focused professional who enjoys problem-solving and thrives in a fast-paced healthcare environment. Experience in healthcare, insurance, patient access, registration, financial clearance, or customer service is preferred but not required. Join Rush and become part of a mission-driven team dedicated to improving the patient experience and supporting high-quality healthcare delivery.

      Responsibilities:

      • Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
      • Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
      • Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
      • Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
      • Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
      • Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties. Customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
      • Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
      • Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
      • Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
      • Performs other duties as assigned for the operational effectiveness and success of the department.
      •  Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
      • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
      • Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
      •  Other duties as needed and assigned by the supervisor/manager.

      Required Job Qualifications:

      • High school graduate or equivalent.
      • 0-1 year of experience
      • Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
      • Excellent communication and outstanding customer service and listing skills.
      • Basic keyboarding skills
      • Ability to analyze and interpret data
      • Critical thinking, sound judgment and strong problem-solving skills essential
      • Team oriented, open minded, flexible, and willing to learn
      • Strong attention to detail and accuracy required
      • Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
      • Ability to follow oral and written instructions and established procedures
      • Ability to function independently and manage own time and work tasks
      • Ability to maintain accuracy and consistency
      • Ability to maintain confidentiality

      Preferred Job Qualifications:

      • Associates Degree in Accounting or Business Administration
      • Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
      • Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
      • Working knowledge of medical terminology and anatomy and physiology is preferable.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Registered Nurse 1, Gen Med (9N), Nights

      29175
      United States, IL, Chicago
      Rush University Medical Center
      September 08, 2026

      Location: Chicago, Illinois

      Business Unit: Rush Medical Center

      Hospital: Rush University Medical Center

      Department: 9 N Atrium-Gen Medicine

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 3

      Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $37.50 - $57.19 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      This position is eligible for the $5,000 sign on bonus!

      Summary:

      The RN 1 is a beginning level nurse who utilizes a scientific and theoretical knowledge base along with policy and procedures, standards of care and protocols to guide practice. The RN 1 relies on the experience, judgment and support of others while developing knowledge in practice. The RN 1 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      Qualifications:
      Knowledge:
      1.Current State of Illinois Registered Nurse licensure required.
      2.Maintain current BLS certification.
      3.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
      4. Within 1 year from the date of hire, employee must be enrolled in a BSN program.
      5. RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
      6. Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
      Abilities:
      1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
      2.Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
      3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
      4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

      Responsibilities:
      1.Seeks out resources to assist in the management of new patient situations.
      2.Uses evidence based guidelines (P&P, nursing standards of care, protocols and pathways) consistently.
      3.Supports a hospital wide innovation to achieve positive outcomes.
      4.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes
      5.Treats patients and families with respect and a sensitivity for diverse viewpoints and cultures.
      6.Maintains positive, professional relationships with all members of the healthcare team.
      7.Works effectively with other professional nurses through mutual support and respect.
      8.Demonstrates beginning collaboration skills to meet the needs of patients and families.
      9.Utilizes beginning assessment skills to evaluate the physical and psychosocial needs of patient/family.
      10.Uses scientific and theoretical knowledge to develop and implement the plan of care for assigned patients with support from experienced staff.
      11.Recognizes a change in patient status and seeks appropriate resources to address concerns.
      12.Uses medical devices safely and effectively in the delivery of patient care and seeks guidance when needed.
      13.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
      14.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk and seeks guidance when needed.
      15.Applies the teaching-learning process effectively to meet the learning needs of patients and families.
      16.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals with guidance.
      17.Supports unit goals and change initiatives.
      18.Demonstrates beginning delegation skills to meet the needs of patients.
      19. Other duties as assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Security Officer Unarmed ROPH

      30024
      United States, IL, Oak Park
      Rush Oak Park Hospital
      September 29, 2026

      Location: Oak Park, Illinois

      Business Unit: Rush Oak Park

      Hospital: Rush Oak Park Hospital

      Department: Security

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 3

      Work Schedule: 8 Hr (10:30:00 PM - 7:00:00 AM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $17.63 - $27.77 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      Under the general supervision of security leadership, the Security Officer will provide physical protection for people and safeguard property at all Rush System for Health (Rush) facilities. The Security Officer will accomplish this by fixed and/or roving posts and responding to service calls, requests for assistance and emergencies. The Security Officer will report and document infractions of Rush rules, regulations, and policies as well as violations of federal, state, and local laws and/or ordinances. The Security Officer will exemplify the Rush mission, vision, values, and act in accordance with Rush policies and procedures.
      Primary Customers:
      Patients, visitors, students, staff, contractors, and other tenants of RUSH.

      Other information:
      Required Job Qualifications:
      •High school graduate or GED.
      •Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course from an approved provider.
      •Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to Human Resources pursuant to a driver’s history check.
      •Excellent verbal and written communication skills and customer service.
      •Basic computer skills are essential.
      •Must be flexible with scheduling.
      Preferred Job Qualifications:
      •Prior security experience in a healthcare environment.
      •Healthcare security certification at the “basic” level by the International Association of Healthcare Security and Safety (IAHSS).
      •Cardiopulmonary resuscitation (CPR) certified.
      Physical Demands:
      •Able to tolerate prolonged walking/standing/sitting for the duration of shift.
      •Able to withstand outdoor temperatures throughout the year.
      •Able to perform required responsibilities.
      •Able to successfully demonstrate the retention, use and maintenance of issued equipment.
      •Able to lift at minimum 50 pounds to waist height.
      •Able to wear all issued equipment including ballistic vest and duty belt.
      Disclaimer:
      The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

      Responsibilities:
      •Provide fixed (sitting/standing), walking and vehicular patrols of all RUSH buildings and grounds.
      •Monitor telephone/radio communications, alarms, and video surveillance equipment.
      •Respond to service calls, requests for assistance, and/or emergency situations.
      •Observe and document security and/or safety hazards and policy violations.
      •Conduct basic interviews and investigations.
      •Prepare incident reports, memorandums, and other written documentation.
      •Assist law enforcement, fire departments and other emergency agencies during investigations or emergencies.
      •Monitor and assist with access control and visitor management.
      •Monitor and control vehicular and pedestrian traffic patterns on Rush property.
      •Provide security escorts as assigned.
      •Participate in property control procedures (patient property and valuables, lost & found etc.).
      •Perform dispatching duties as required.
      •Perform other duties as assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • RUSH TEP RN, Emergency Department

      30109
      United States, IL, Oak Park
      Rush Oak Park Hospital
      September 29, 2026

      Location: Oak Park, Illinois

      Business Unit: Rush Oak Park

      Hospital: Rush Oak Park Hospital

      Department: Emergency Department

      Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

      Shift: Shift 4

      Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range:  $65.00 per hour; 13 Week Assignment

      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      The Rush University System for Health Temporary Employee Program (RUSHTEP) Registered Nurse is a competent nurse who has mastered technical skills. The RUSHTEP Registered Nurse identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RUSHTEP Registered Nurse continues to consult with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      •Current State of Illinois Registered Nurse licensure.
      •Epic Experience Required
      •2 Years of Direct Nursing Care Experience
      •Maintain current BLS certification.
      •Earned nursing degree at the baccalaureate level or higher
      •Communication skills are required in order to lead and teach.
      •Ability to interact effectively with others in difficult situations.
      •Ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
      Preferred Job Qualifications:
      Physical Demands:
      •Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
      •Lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
      •Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
      Competencies:
      Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

      Responsibilities:
      Job Responsibilities:
      EVIDENCE BASED INTERVENTIONS
      1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
      2.Utilizes system wide resources to support decision making and action.
      3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
      4.Communicates current evidence-based information with peers.
      RELATIONSHIPS AND CARING
      5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
      6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
      CRITICAL THINKING
      7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
      8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
      9.Recognizes a change in patient status and seeks appropriate resources to address concerns.
      TECHNICAL EXPERTISE
      10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
      11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
      12.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
      13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
      LEADERSHIP
      14.Demonstrates the ability to provide education to staff and students on the unit.
      15.Demonstrates beginning leadership skills related to patient care.
      16.Delegates effectively and consistently to optimize patient outcomes.
      17.Demonstrates accountability for own professional practice, including progress towards achievement of annual goals.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Employee Service Center Assoc

      30672
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Hospital: Rush University Medical Center

      Department: Employee Service Center

      Work Type: Full Time

      Work Schedule: 8 Hr (8:30 AM - 5:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

      Pay Range: $18.87 - $26.66 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

      Summary:
      This position acts as the first point of contact within the Employee Service Center (ESC) Customer Service team for issues and requests from current employees, former employees, and managers; provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative; processes HR transactions, interacting with various departments to resolve human resource concerns; provides a positive experience to our customer base while resolving cases in the areas of benefits, compensation, payroll, and other employment-related areas. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      •High school diploma
      •Minimum 2 years of experience in a call center.
      •Minimum 3 years of experience in front-line human resources or employee benefits administration environment.
      •Prior experience utilizing HR Information Systems required. Prior experience with Infor and/or Lawson is an asset.
      •Prior experience utilizing knowledgebase and case management systems required. Prior experience with ServiceNow HR Service Delivery is an asset.
      •Independently able to analyze complex situations and make recommendations for solutions or alternatives.
      •Demonstrates high learning agility for technology.
      •Ability to work effectively both independently and within a team setting.
      •Ability to multi-task and manage competing priorities.
      •Demonstrates initiative and willingness to take on new work.
      •Possesses good written and oral communication skills and a professional demeanor. Ability to write and establish procedures for various processes within the department.
      •Adheres to predetermined schedules and work standards.
      •Strong attention to detail.
      •Proficient in Microsoft Excel and Word applications.
      Preferred Job Qualifications:
      •Bachelor’s degree
      Physical Demands:
      Competencies:
      Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

      Responsibilities:
      •First point of person-to-person contact for answering questions about HR programs, processes and tools.
      •Answers routine HR policy and process inquiries for ESC scope of services.
      •Utilizes a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.).
      •Provides support for all in-scope ESC services; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner.
      •Directs/educates employees and managers about self-service channels
      •Processes routine employee data transactions
      •Works to achieve established service center metrics and goals.
      •Provides a positive customer experience while addressing HR inquiries, issues and requests.
      •Builds and maintains productive working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution.
      •Responds to inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
      •Performs all administrative tasks related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll and retirement, as necessary.
      •Proactively identifies root causes and recommends solutions to reduce customer case volumes.
      •Performs all work in accordance with established call/service center processes and procedures.
      •Works with and protects sensitive HR data in alignment with established service center processes and standards.
      •Promotes and contributes to a positive work environment.
      •Performs other duties as assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Onboarding Specialist

      30673
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Hospital: Rush University Medical Center

      Department: Employee Service Center

      Work Type: Full Time

      Work Schedule: 8 Hr (8:00 AM - 4:30  PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

      Pay Range: $23.12 - $32.66 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

      Summary:
      Job Summary: The Talent Acquisition Coordinator works in partnership with an assigned team of recruiters to manage an efficient workflow for successful hiring and pre-boarding process for new employees. Responsible for supporting a pro-active team environment that allows Rush University Medical Center to ensure applicants and managers have a positive experience. Detail oriented with proven customer service skills and strong prioritization capabilities are key. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      •Associate’s degree with a minimum of two years or more of prior administrative support experience required OR five years of specific recruitment administrative support experience required.
      •A minimum of three years’ work experience in a busy, fast-paced environment, preferably human resources, customer service, or hospitality.
      •Strong customer service skills and experience handling difficult conversations.
      •Exceptional organizational and follow-through skills.
      •Ability to work independently.
      •Ability to handle multiple tasks simultaneously.
      •Strong sense of urgency, adaptability, flexibility, and resourcefulness.
      •Ability to communicate effectively with all types of individuals.
      •Proficiency with the Microsoft Office Suite.
      Preferred Job Qualifications:
      •Experience working with applicant tracking systems preferred.

      Responsibilities:
      •Responsible for entry, maintenance, and integrity of data in applicant tracking systems.
      •Maintains candidate statuses and ensures accuracy within the applicant tracking system.
      •Establishes and develops solid working relations with hiring managers, recruiters, applicants and new hires.
      •Responsible for all pre-employment activities including initiating background checks, monitoring progress, and providing regular updates to all necessary parties.
      •Collects and tracks all pre-employment documentation to ensure proper compliance measures are met.
      •Proactively troubleshoots issues related to employment clearance and takes appropriate steps to mitigate the issue. Resolves issues in a timely manner.
      •Meets with new hires to execute new hire paperwork including verification of I-9 documentation and license/certification verification (if appropriate).
      •Conducts fingerprinting for IDPH and UCIA.
      •Assists with training new staff.
      •Assists with recruitment fairs and open houses.
      •Generates applicant tracking system reports for various areas, including the Division of Nursing and New Hire Orientation.
      •Provides reports as needed.
      •Covers front desk as needed, which includes greeting visitors and candidates.
      •Administers pre-employment tests.
      •All other duties assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Care Management Navigator II

      29971
      United States, IL, Chicago
      Rush University Medical Center
      September 21, 2026

      Location: Chicago, Illinois

      Business Unit: Rush Medical Group

      Hospital: Rush University Medical Center

      Department: RUCC Psychosocial On

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 1

      Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $21.61 - $34.04 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      The Care Management Navigator II is responsible for providing navigation services to patients engaged in RUSH MD Anderson Cancer Center at Copley. The Care Management Navigator will utilize the established model of care management to support patients engaged with Copley oncology clinics in assessing and addressing patient barriers to care. The Care Management Navigator will provide knowledge, education, and care coordination to empower patients and improve their ability to navigate services and systems. This role will involve close collaboration with the Copley Cancer Center social workers and other healthcare team members to ensure optimal patient care.

      This position is part of the Supportive Oncology department, a multidisciplinary team supporting the Rush MD Anderson Cancer Center. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards. 

      Other information:
      Required Job Qualifications:
      •High School diploma or GED and 3 or more year of experience in a healthcare or hospital ambulatory related setting.
      •2 years of navigator or a combination of a navigator and care coordinator experience with Comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators
      •2 years of experience with electronic medical records
      •Demonstrated knowledge and/or experience with case management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.
      •Proficiency with basic Microsoft Office programs required
      •Advocacy, Cultural Mediation/Competency
      •Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience
      •Ability to multi-task, function independently, organize, and be self-motivated.
      Preferred Job Qualifications:
      •Bachelors or Associates degree (health related area of focus such as social work, psychology or medical terminology) preferred.
      •QBS Certification preferred if bilingual
      Physical Demands:
      Competencies:
      Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

      Responsibilities:
      Job Responsibilities:
      1.Develops action plans and basic care planning for low-risk patients.
      2.Monitors a list of inpatient discharges, ER discharges, and referrals. Assists patients to assess transportation needs and other barriers to attend appointments. Implements necessary interventions to ensure patients have support and resources to support successful appointments.
      3.Monitors and provide patient outreach as necessary to ensure care is delivered in a timely basis.
      4.Aids with insurance needs and helps connect patients with resources for enrollment. Conducts verification of insurance plans and assists patients with redeterminations as needed.
      5.Improves and further develops existing workflows.
      6.Educates patients on available resources and be knowledgeable of available SDOH programs. Addresses SDOH concerns with education, connection to resources to patients who stratify as low risk.
      7.Ensures compliance with quality measures to improve identified outcomes (i.e. Health Risk Assessment, high utilizer patients, etc.)
      8.Assists in managing patient caseloads for the team and updates team on a monthly basis. Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met. Participates and contributes to an inter-professional departmental committee.
      9.Provides training and orientation for Case Management Navigators 1, creates reference materials and shares expertise with others.
      10.Provides services that may include but limited to patient centered interviews, transitions in care screenings, post discharge needs and presentation of patient resource folder and documentation of findings. Facilitates communication with Care Manager and team.
      11.Ensures compliance with HIPPA and Release of Information regulations and protocols. Manages Medicare Important Message processes and related tasks. Works with CM and Patient Access to ensure hospital compliance with federal mandates.
      12.Identifies issues and resolves when able Triages to the appropriate level and collaborates with senior management/leadership, case managers, nurses, physicians and general staff throughout the medical center to resolve care transition issues.
      13.Contacts payers to obtain or confirm fax and contact information for certification nurses. Follows protocols and HIPPA compliance regulations and proposes process improvements to managers when issues are identified. Follows protocol and reports known or suspected misdirected fax incidents to certification supervisor/manager.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Financial Services Rep 2

      29946
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Business Unit: Rush Medical Center

      Hospital: Rush University Medical Center

      Department: MWL POB - Clinic

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 1

      Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $18.87 - $29.73 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      General purpose of the position is to manage the open receivable including, securing reimbursement, guarding the Medical Centers assets, minimizing financial risk, working on behalf of our patient's financial liability. The Financial Services Representative 2 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. This role includes performing re-bills, Debit & Credits, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits as well as notifying denial management of audits. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      • High School Diploma or GED.
      • Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for governmental payers.
      • Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
      • Familiar with Nebo's eCare billing editors such as Classic and CMS. Strong familiarity with medical terminology and patient financial matters.
      • Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
      • Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
      • Strong interpersonal skills for communication of finance-related issues to management and ancillary departments.
      • Sound understanding of billing and collection processes and eligibility requirements of private and governmental payers.
      • Able to work independently.
      • Good time management skills and possess the ability to multi-task.
      • Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
      Preferred Job Qualifications:
      • Prior experience using Epic for hospital billing.

      Responsibilities:
      1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is collected in accordance to contract allowable payment schedule.
      2. Follow up on claims with the appropriate payer for reimbursement.
      3. Work directly with various departments to insure the charges are properly credited and / or debited.
      4. Develop, manage, and maintain various electronic documents used to manage these projects.
      5. Develop and report status of the trend issues weekly.
      6. Eagerly accept challenging assignments. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
      7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
      8. Monitor Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
      9. Work within your team to insure the team has all related job work flows and processes.
      10. Monitor system enhancements - Develop and communicate constructive feedback/issue solutions for problems as discovered.
      11. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
      12. Develop, implement, & monitor system enhancements.
      13. Develop and communicate constructive feedback/issue solutions for problems as discovered.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Ambulatory Social Work Care Manager I

      29985
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Business Unit: Rush Medical Center

      Hospital: Rush University Medical Center

      Department: Ambulatory Care Management

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 1

      Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $27.47 - $43.27 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      The Social Work Care Manager I is an Illinois licensed social worker who provides patient care through a diverse role as a clinician, educator, care coordinator, and advocate. The Social Work Care Manager I collaborates with other members of the health care team to facilitate effective care management and support services at the appropriate level of care and implement sustainable solutions to support patients and families. The Social Work Care Manager I incorporates a motivational interviewing approach, attending to the patient’s ability to successfully self-manage chronic illnesses and effectively utilize health care services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      •Master’s degree in Social Work from an accredited university required.
      •Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required. Employee will be subject to demotion or termination if licensure is not obtained within the given timeframe.
      •Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required.
      •Be willing to co-locate in the outpatient clinic when needed.
      •Proficient and functional knowledge of Microsoft Office Suite.
      •Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
      •Excellent verbal and written communication and organizational skills.
      Preferred Job Qualifications:
      •LCSW or commitment to obtain.
      •Experience utilizing motivational interviewing preferred.
      •Experience working with managed care in a health care setting preferred.
      •Case Management certification preferred (or commitment to obtain within 2.5 years).
      •Bilingual English/Spanish highly desirable.

      Responsibilities:
      •Utilizes MHN portal and value-based care EMR reports to identify patients in need of outreach efforts from a psychosocial and environmental perspective based on inter-professional team collaboration, clinic referrals, ER, and patient discharges.
      •Facilitates assessment of person's physiological, psychosocial, financial, cultural, and familial situation and coordination of psychosocial services to address person/family/caregiver needs.
      •Develops a psychosocial plan of care and serve as a change agent to address the needs of patients with complex psychosocial issues.
      •Aligns plan of care (current and anticipated) with available resources and proactively resolve barriers. Promotes cost-effective quality care services.
      •Participates in development, implementation, and evaluation of programs within respective RUMG clinics.
      •Provide crisis intervention when needed.
      •Provides educational materials and resources to patient and family that are in a format which is specific to the patient/family learning abilities and language preference.
      •Identifies care management contract outcomes by using care management contract quality measures.
      •Models and maintains a quality-based, proactive patient-centered approach to achieve department and institutional goals and process improvements.
      •Documents in accordance with regulatory guidelines to ensure effective communications and to support reimbursement standards and requirements. Confers, collaborates, and consults with treatment teams regarding patient progress, transition of care needs; makes referrals and implements discharge plans.
      •Organizes and facilitates clinical supervision for social work staff. Manages, reviews, and updates staff continuing education needs.
      •Promotes and provides education about the care management role throughout the organization.
      •Ensures care management policies and procedures are consistent with regulatory guidelines; provides updates to committees when indicated.
      •Other duties as assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Unit Clerk - 11 W Tower (NSICU) - Part-Time, Rotating Shifts

      30000
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: 1620 W Harrison St, Chicago, Illinois 60612

      Hospital: Rush University Medical Center

      Department: 11 West Tower - Neurosciences Intensive Care Unit (NSICU)

      Work Type: Part-Time - 40 Hours every 2 weeks (0. 5 FTE)

      Shift: Rotating Shifts: Must be able to work Day, Evening and Night Shifts

      Work Schedule: 8-Hour Shifts - Weekends Included

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

      Pay Rate: $20.90 per hour

      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      The Unit Clerk performs clerical duties associated with customer service, the patient care record and electronic health record on the inpatient units. The Unit Clerk is directly responsible for the maintenance of the patient care record and its contents as well as coordinating patient activities, services and supplies from ancillary and support areas that directly relate to patient care. The Unit Clerk is also directly responsible for communication equipment. The Unit Clerk exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

      Other information:
      Required Job Qualifications:
      • High school diploma or equivalent
      • Working knowledge of basic computer and keyboard functions.
      • Strong problem solving and communication skills.
      • Able to write legibly and perform basic mathematical calculations
      • Able to type 25 words/minute or greater.
      • Able to handle internal and external customer interaction with courtesy, tack, diplomacy and discretion.
      Physical Demands:
      • The ability to move throughout the Medical Center
      • Lifting or carrying objects up to 25 lbs.
      • Shifts include providing 7 days a week, 24 hours/day, coverage as necessary.
      • Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities.
      • Work entails coming in contact with patient specimens during processing and transport.

      Responsibilities:
      1. Customer service
      1.1 Greets customers by establishing eye contact, smiling as appropriate and offering assistance.
      1.2 Answers incoming telephone calls promptly and courteously, states greeting, name, unit, and offer of assistance.
      1.3 Answers and screens phone calls to determine appropriate person or response needed.
      1.4 Identifies opportunities to improve customer satisfaction and unit operations, presents implementation suggestions to manager.
      1.5 Owns complaints received from customers and follows through; if resolution is not obtained promptly, directs complaint to manager.
      1.6 Anticipates customer needs and assists patients and visitors with direction.
      1.7 Screens patient call lights and forwards request to appropriate staff member.
      2. Patient flow/bed control
      2.1 Collaborates with Patient Placement, Patient Access, Unit Clerical Manager, and Environmental Services to ensure room readiness for patient admits or transfers.
      2.2 Schedules diagnostic tests and notifies nursing staff of patient schedules on a per shift basis.
      2.3 Reconciles census every shift.
      2.4 Performs walking census reconciliation a half hour before the end of each shift.
      3. Patient medical records
      3.1 Assumes accountability for the maintenance of medical records and ensures that current records and records of previous hospitalizations are returned to the Medical Records department as described in policy.
      3.2 Processes admission, transfer, expiration, and discharge records and completes any other functions associated with patient records in a timely, accurate and legible manner.
      3.3 Maintains patient care record by insuring all forms are properly labeled with patient I.D. and incorporates them into the patient care record in a timely, organized and accurate manner.
      3.4 Follows through on all processes using appropriate unit procedures, such as Kardexes, diagnostic test sheet and patient charges.
      3.5 Initiates and follows all electronic health record downtime procedures in an accurate and timely manner.
      4. Unit operations/technology
      4.1 Utilizes complex telecommunication systems.
      4.2 Utilizes and trouble shoots all unit based communication equipment.
      4.3 Identifies and trouble shoots technology failures and handles computer down time.
      4.4 Maintains proper par levels of unit supplies and forms by re-ordering in a timely fashion.
      4.5 Maintains and utilizes unit pneumatic tube stations for clerical and clinical functions.
      5. Teamwork/professional work style
      5.1 Reports off to oncoming shift, verbally and/or by using unit specific written formats.
      5.2 Remains on duty until relieved. Cross-covers multiple units as required.
      5.3 Independently offers assistance to peers or other staff members when workload allows.
      5.4 Communicates and negotiates breaks and absences from desk per unit protocol with unit leadership.
      5.5 Maintains a clean and orderly nursing station and personal work and storage area.
      5.6 Demonstrates commitment to patient confidentiality and values of Rush.
      5.7 Accepts assignments, as delegated, by the unit leadership or the charge nurse.
      5.8 Demonstrates adaptability to change and flexibility in accepting assignments that differ from the established norm.
      5.9 Actively and enthusiastically participates in the orientation of new personnel including, but not limited to clerical, nursing, and medical personnel. Adheres to Unit Clerk dress code.
      6. Continuous quality improvement
      6.1 Takes responsibility for correcting hazards, or reporting faulty equipment, which may endanger self and others and reports status of equipment to unit leadership.
      6.2 Is aware of and participates in department and Rush quality improvement initiatives.
      7. Education and self-development
      7.1 Seeks continual opportunities to learn and assumes accountability for annual mandatory inservice requirements.
      7.2 Attends staff meetings on scheduled workdays and signs off on minutes of all other meetings.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Training & Quality Consultant I

      30050
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Business Unit: Rush Medical Center

      Hospital: Rush University Medical Center

      Department: Access Center Qual & Training

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Shift: Shift 1

      Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

      Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Pay Range: $29.36 - $47.79 per hour
      Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

      Summary:
      This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

      Other information:
      •Bachelor’s Degree OR a minimum of three (3) years of related experience in progressively responsible roles.
      •Experience in training or teaching or quality assurance, or business coaching
      •Hands-on experience working with Epic or other Electronic Medical Record System in practice or Access Center environment.
      •Experience within a large hospital or integrated healthcare delivery system.
      •Unique combinations of both hard and soft skills to prepare, analyze, and present data to various audiences.
      •Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
      •Strong attention to detail and an aptitude for organizing information logically.
      •Strong organizational skills & ability to multitask and prioritize.
      •Proficient in Medical Terminology and HIPAA
      •Excellent MS Office skills
      •Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
      •Demonstrated ability to learn quickly and follow through.
      •Strong interpersonal skills with the ability to motivate and build relationships.
      •Able to travel to multiple hospital sites, corporate settings and seminar locations.
      •Able to work under stressful conditions while maintaining professionalism.
      •Work will often require flexibility and meeting tight deadlines.
      •Able to communicate with many different customers and seeking solutions to move the organization forward.
      •Ability to make independent decisions in problem solving.
      •Ability to prioritize own work.
      •Ability to work well with individual associates.
      •Able to work well in a team.
      •Ability to work varied hours in a 24-hour day.
      •Able to participate in process improvement initiatives.
      Preferred Job Qualifications:
      •Two (2) years’ revenue cycle experience.
      •Three (3) years of training, teaching, quality assurance, or business coaching experience
      •Three (3) years of experience working with EPIC or other EMR system in a practice or Access Center environment
      •EPIC certification or EPIC credentialed trainer.
      •Experience with Automated Call Distribution systems (such as Cisco or Genesys)
      Physical Demands:
      •Able to do light lifting
      Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

      Responsibilities:
      1. Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development.
      2. Maintaining training materials, including knowledge articles, guides, presentations, and exercises
      3. Contribute to the creation of procedural and conceptual content, ensuring it is comprehensive, coherent, and aligns with healthcare industry standards.
      4. Conducts train-the-trainer sessions when needed.
      5. Facilitates and leads call calibration sessions for agents.
      6. Performs root cause analysis of errors.
      7. Conducts routine quality audits on designated work activities, following established quality monitoring standards and guidelines.
      8. Collaborates with team members to gather and analyze audit data, supporting the identification of areas for improvement.
      9. Develop individual agent performance scorecards.
      10. Coaches’ employees on opportunity for improvement
      11. Assists with side-by-side training of new hires.
      12. Other similar and/or related duties as assigned.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply
    • Advanced Practice Provider - Hematology - Inpatient & Outpatient - Chicago, IL

      30792
      United States, IL, Chicago
      Rush University Medical Center
      September 29, 2026

      Location: Chicago, Illinois

      Hospital: Rush University Medical Center

      Department: IM Hem-Onc RUMC - Of

      Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

      Hematology Advanced Practice Provider – Inpatient & Outpatient

      Rush University Medical Center

      Chicago, IL

      Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Inpatient & Outpatient Hematology Advanced Practice Provider (APP), with RUSH MD Anderson Cancer Center at RUSH MD Anderson Cancer.

      Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world.

      Department/division specs

      • Four fellow inpatient Hematology APPs

      • One Hematologist and one Hematology Hospitalist on the inpatient service

      • Work alongside six Hematologists and six fellow Advanced Practice Providers in the outpatient clinic

      Duties & Responsibilities

      • Four-day, 10-hour shift schedule (days only)

      • Rotational weekend coverage (days only)

      • Reports to the Cancer Center APP Manager

      • 50% inpatient Hematology, 50% outpatient Hematology

      • Alternate 4-week schedule blocks between the Inpatient Hematology service and outpatient clinic

      • Outpatient clinic will support classical hematology visits and bone marrow biopsy procedures.

      Preferred Qualifications:

      • Applicants with previous Advanced Practice Provider experience in Hematology or other Cancer-related specialty is preferred.

      • APRN Candidates will require Acute Care Certification.

      Position Requirements:

      Nurse Practitioner:

      • Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

      • Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position

      • Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)

      • CPR and ACLS certifications

      Physician Assistant:

      • Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

      • Successful completion of an accredited Physician Assistant/Associate Program

      • Current certification from National Commission on Certification of Physician Assistants

      • CPR and ACLS certifications

      The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

      Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

      Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

      Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

      Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

      All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

      Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

      Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

      Pay Range: $124,000 - $175,000

      Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

      Join Rush and become part of one of the nation’s best healthcare systems.

      Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      Apply

    Prior Authorization Specialist 1

    28042
    United States, IL, Chicago
    Rush University Medical Center
    August 26, 2026

    Location: Chicago, Illinois / Hybrid

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: Patient Access-Pre-Visit

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $18.87 - $26.66 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    Rush University Medical Center is seeking a Prior Authorization Specialist I to support patients, providers, and the revenue cycle by obtaining insurance authorizations and ensuring services meet payer requirements before care is delivered. In this role, you will verify insurance coverage, secure referrals and prior authorizations, gather required clinical and demographic information, and collaborate with patients, providers, and insurance carriers to support timely access to care. You will also assist with registration and insurance review activities that help ensure accurate reimbursement and a positive patient experience. 

    This position is ideal for a detail-oriented, customer-focused professional who enjoys problem-solving and thrives in a fast-paced healthcare environment. Experience in healthcare, insurance, patient access, registration, financial clearance, or customer service is preferred but not required. Join Rush and become part of a mission-driven team dedicated to improving the patient experience and supporting high-quality healthcare delivery.

    Responsibilities:

    • Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
    • Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
    • Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
    • Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
    • Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
    • Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties. Customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
    • Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
    • Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
    • Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
    • Performs other duties as assigned for the operational effectiveness and success of the department.
    •  Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
    • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
    • Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
    •  Other duties as needed and assigned by the supervisor/manager.

    Required Job Qualifications:

    • High school graduate or equivalent.
    • 0-1 year of experience
    • Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
    • Excellent communication and outstanding customer service and listing skills.
    • Basic keyboarding skills
    • Ability to analyze and interpret data
    • Critical thinking, sound judgment and strong problem-solving skills essential
    • Team oriented, open minded, flexible, and willing to learn
    • Strong attention to detail and accuracy required
    • Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
    • Ability to follow oral and written instructions and established procedures
    • Ability to function independently and manage own time and work tasks
    • Ability to maintain accuracy and consistency
    • Ability to maintain confidentiality

    Preferred Job Qualifications:

    • Associates Degree in Accounting or Business Administration
    • Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
    • Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
    • Working knowledge of medical terminology and anatomy and physiology is preferable.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Registered Nurse 1, Gen Med (9N), Nights

    29175
    United States, IL, Chicago
    Rush University Medical Center
    September 08, 2026

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: 9 N Atrium-Gen Medicine

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 3

    Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $37.50 - $57.19 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    This position is eligible for the $5,000 sign on bonus!

    Summary:

    The RN 1 is a beginning level nurse who utilizes a scientific and theoretical knowledge base along with policy and procedures, standards of care and protocols to guide practice. The RN 1 relies on the experience, judgment and support of others while developing knowledge in practice. The RN 1 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Qualifications:
    Knowledge:
    1.Current State of Illinois Registered Nurse licensure required.
    2.Maintain current BLS certification.
    3.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
    4. Within 1 year from the date of hire, employee must be enrolled in a BSN program.
    5. RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
    6. Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
    Abilities:
    1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
    2.Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
    3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
    4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

    Responsibilities:
    1.Seeks out resources to assist in the management of new patient situations.
    2.Uses evidence based guidelines (P&P, nursing standards of care, protocols and pathways) consistently.
    3.Supports a hospital wide innovation to achieve positive outcomes.
    4.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes
    5.Treats patients and families with respect and a sensitivity for diverse viewpoints and cultures.
    6.Maintains positive, professional relationships with all members of the healthcare team.
    7.Works effectively with other professional nurses through mutual support and respect.
    8.Demonstrates beginning collaboration skills to meet the needs of patients and families.
    9.Utilizes beginning assessment skills to evaluate the physical and psychosocial needs of patient/family.
    10.Uses scientific and theoretical knowledge to develop and implement the plan of care for assigned patients with support from experienced staff.
    11.Recognizes a change in patient status and seeks appropriate resources to address concerns.
    12.Uses medical devices safely and effectively in the delivery of patient care and seeks guidance when needed.
    13.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
    14.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk and seeks guidance when needed.
    15.Applies the teaching-learning process effectively to meet the learning needs of patients and families.
    16.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals with guidance.
    17.Supports unit goals and change initiatives.
    18.Demonstrates beginning delegation skills to meet the needs of patients.
    19. Other duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply
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    Security Officer Unarmed ROPH

    30024
    United States, IL, Oak Park
    Rush Oak Park Hospital
    September 29, 2026

    Location: Oak Park, Illinois

    Business Unit: Rush Oak Park

    Hospital: Rush Oak Park Hospital

    Department: Security

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 3

    Work Schedule: 8 Hr (10:30:00 PM - 7:00:00 AM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $17.63 - $27.77 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    Under the general supervision of security leadership, the Security Officer will provide physical protection for people and safeguard property at all Rush System for Health (Rush) facilities. The Security Officer will accomplish this by fixed and/or roving posts and responding to service calls, requests for assistance and emergencies. The Security Officer will report and document infractions of Rush rules, regulations, and policies as well as violations of federal, state, and local laws and/or ordinances. The Security Officer will exemplify the Rush mission, vision, values, and act in accordance with Rush policies and procedures.
    Primary Customers:
    Patients, visitors, students, staff, contractors, and other tenants of RUSH.

    Other information:
    Required Job Qualifications:
    •High school graduate or GED.
    •Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course from an approved provider.
    •Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to Human Resources pursuant to a driver’s history check.
    •Excellent verbal and written communication skills and customer service.
    •Basic computer skills are essential.
    •Must be flexible with scheduling.
    Preferred Job Qualifications:
    •Prior security experience in a healthcare environment.
    •Healthcare security certification at the “basic” level by the International Association of Healthcare Security and Safety (IAHSS).
    •Cardiopulmonary resuscitation (CPR) certified.
    Physical Demands:
    •Able to tolerate prolonged walking/standing/sitting for the duration of shift.
    •Able to withstand outdoor temperatures throughout the year.
    •Able to perform required responsibilities.
    •Able to successfully demonstrate the retention, use and maintenance of issued equipment.
    •Able to lift at minimum 50 pounds to waist height.
    •Able to wear all issued equipment including ballistic vest and duty belt.
    Disclaimer:
    The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

    Responsibilities:
    •Provide fixed (sitting/standing), walking and vehicular patrols of all RUSH buildings and grounds.
    •Monitor telephone/radio communications, alarms, and video surveillance equipment.
    •Respond to service calls, requests for assistance, and/or emergency situations.
    •Observe and document security and/or safety hazards and policy violations.
    •Conduct basic interviews and investigations.
    •Prepare incident reports, memorandums, and other written documentation.
    •Assist law enforcement, fire departments and other emergency agencies during investigations or emergencies.
    •Monitor and assist with access control and visitor management.
    •Monitor and control vehicular and pedestrian traffic patterns on Rush property.
    •Provide security escorts as assigned.
    •Participate in property control procedures (patient property and valuables, lost & found etc.).
    •Perform dispatching duties as required.
    •Perform other duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    RUSH TEP RN, Emergency Department

    30109
    United States, IL, Oak Park
    Rush Oak Park Hospital
    September 29, 2026

    Location: Oak Park, Illinois

    Business Unit: Rush Oak Park

    Hospital: Rush Oak Park Hospital

    Department: Emergency Department

    Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

    Shift: Shift 4

    Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range:  $65.00 per hour; 13 Week Assignment

    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    The Rush University System for Health Temporary Employee Program (RUSHTEP) Registered Nurse is a competent nurse who has mastered technical skills. The RUSHTEP Registered Nurse identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RUSHTEP Registered Nurse continues to consult with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    •Current State of Illinois Registered Nurse licensure.
    •Epic Experience Required
    •2 Years of Direct Nursing Care Experience
    •Maintain current BLS certification.
    •Earned nursing degree at the baccalaureate level or higher
    •Communication skills are required in order to lead and teach.
    •Ability to interact effectively with others in difficult situations.
    •Ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
    Preferred Job Qualifications:
    Physical Demands:
    •Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
    •Lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
    •Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
    Competencies:
    Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Responsibilities:
    Job Responsibilities:
    EVIDENCE BASED INTERVENTIONS
    1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
    2.Utilizes system wide resources to support decision making and action.
    3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
    4.Communicates current evidence-based information with peers.
    RELATIONSHIPS AND CARING
    5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
    6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
    CRITICAL THINKING
    7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
    8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
    9.Recognizes a change in patient status and seeks appropriate resources to address concerns.
    TECHNICAL EXPERTISE
    10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
    11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
    12.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
    13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
    LEADERSHIP
    14.Demonstrates the ability to provide education to staff and students on the unit.
    15.Demonstrates beginning leadership skills related to patient care.
    16.Delegates effectively and consistently to optimize patient outcomes.
    17.Demonstrates accountability for own professional practice, including progress towards achievement of annual goals.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Employee Service Center Assoc

    30672
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Hospital: Rush University Medical Center

    Department: Employee Service Center

    Work Type: Full Time

    Work Schedule: 8 Hr (8:30 AM - 5:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

    Pay Range: $18.87 - $26.66 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

    Summary:
    This position acts as the first point of contact within the Employee Service Center (ESC) Customer Service team for issues and requests from current employees, former employees, and managers; provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative; processes HR transactions, interacting with various departments to resolve human resource concerns; provides a positive experience to our customer base while resolving cases in the areas of benefits, compensation, payroll, and other employment-related areas. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    •High school diploma
    •Minimum 2 years of experience in a call center.
    •Minimum 3 years of experience in front-line human resources or employee benefits administration environment.
    •Prior experience utilizing HR Information Systems required. Prior experience with Infor and/or Lawson is an asset.
    •Prior experience utilizing knowledgebase and case management systems required. Prior experience with ServiceNow HR Service Delivery is an asset.
    •Independently able to analyze complex situations and make recommendations for solutions or alternatives.
    •Demonstrates high learning agility for technology.
    •Ability to work effectively both independently and within a team setting.
    •Ability to multi-task and manage competing priorities.
    •Demonstrates initiative and willingness to take on new work.
    •Possesses good written and oral communication skills and a professional demeanor. Ability to write and establish procedures for various processes within the department.
    •Adheres to predetermined schedules and work standards.
    •Strong attention to detail.
    •Proficient in Microsoft Excel and Word applications.
    Preferred Job Qualifications:
    •Bachelor’s degree
    Physical Demands:
    Competencies:
    Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Responsibilities:
    •First point of person-to-person contact for answering questions about HR programs, processes and tools.
    •Answers routine HR policy and process inquiries for ESC scope of services.
    •Utilizes a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.).
    •Provides support for all in-scope ESC services; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner.
    •Directs/educates employees and managers about self-service channels
    •Processes routine employee data transactions
    •Works to achieve established service center metrics and goals.
    •Provides a positive customer experience while addressing HR inquiries, issues and requests.
    •Builds and maintains productive working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution.
    •Responds to inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
    •Performs all administrative tasks related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll and retirement, as necessary.
    •Proactively identifies root causes and recommends solutions to reduce customer case volumes.
    •Performs all work in accordance with established call/service center processes and procedures.
    •Works with and protects sensitive HR data in alignment with established service center processes and standards.
    •Promotes and contributes to a positive work environment.
    •Performs other duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Onboarding Specialist

    30673
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Hospital: Rush University Medical Center

    Department: Employee Service Center

    Work Type: Full Time

    Work Schedule: 8 Hr (8:00 AM - 4:30  PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

    Pay Range: $23.12 - $32.66 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

    Summary:
    Job Summary: The Talent Acquisition Coordinator works in partnership with an assigned team of recruiters to manage an efficient workflow for successful hiring and pre-boarding process for new employees. Responsible for supporting a pro-active team environment that allows Rush University Medical Center to ensure applicants and managers have a positive experience. Detail oriented with proven customer service skills and strong prioritization capabilities are key. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    •Associate’s degree with a minimum of two years or more of prior administrative support experience required OR five years of specific recruitment administrative support experience required.
    •A minimum of three years’ work experience in a busy, fast-paced environment, preferably human resources, customer service, or hospitality.
    •Strong customer service skills and experience handling difficult conversations.
    •Exceptional organizational and follow-through skills.
    •Ability to work independently.
    •Ability to handle multiple tasks simultaneously.
    •Strong sense of urgency, adaptability, flexibility, and resourcefulness.
    •Ability to communicate effectively with all types of individuals.
    •Proficiency with the Microsoft Office Suite.
    Preferred Job Qualifications:
    •Experience working with applicant tracking systems preferred.

    Responsibilities:
    •Responsible for entry, maintenance, and integrity of data in applicant tracking systems.
    •Maintains candidate statuses and ensures accuracy within the applicant tracking system.
    •Establishes and develops solid working relations with hiring managers, recruiters, applicants and new hires.
    •Responsible for all pre-employment activities including initiating background checks, monitoring progress, and providing regular updates to all necessary parties.
    •Collects and tracks all pre-employment documentation to ensure proper compliance measures are met.
    •Proactively troubleshoots issues related to employment clearance and takes appropriate steps to mitigate the issue. Resolves issues in a timely manner.
    •Meets with new hires to execute new hire paperwork including verification of I-9 documentation and license/certification verification (if appropriate).
    •Conducts fingerprinting for IDPH and UCIA.
    •Assists with training new staff.
    •Assists with recruitment fairs and open houses.
    •Generates applicant tracking system reports for various areas, including the Division of Nursing and New Hire Orientation.
    •Provides reports as needed.
    •Covers front desk as needed, which includes greeting visitors and candidates.
    •Administers pre-employment tests.
    •All other duties assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Care Management Navigator II

    29971
    United States, IL, Chicago
    Rush University Medical Center
    September 21, 2026

    Location: Chicago, Illinois

    Business Unit: Rush Medical Group

    Hospital: Rush University Medical Center

    Department: RUCC Psychosocial On

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $21.61 - $34.04 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    The Care Management Navigator II is responsible for providing navigation services to patients engaged in RUSH MD Anderson Cancer Center at Copley. The Care Management Navigator will utilize the established model of care management to support patients engaged with Copley oncology clinics in assessing and addressing patient barriers to care. The Care Management Navigator will provide knowledge, education, and care coordination to empower patients and improve their ability to navigate services and systems. This role will involve close collaboration with the Copley Cancer Center social workers and other healthcare team members to ensure optimal patient care.

    This position is part of the Supportive Oncology department, a multidisciplinary team supporting the Rush MD Anderson Cancer Center. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards. 

    Other information:
    Required Job Qualifications:
    •High School diploma or GED and 3 or more year of experience in a healthcare or hospital ambulatory related setting.
    •2 years of navigator or a combination of a navigator and care coordinator experience with Comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators
    •2 years of experience with electronic medical records
    •Demonstrated knowledge and/or experience with case management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.
    •Proficiency with basic Microsoft Office programs required
    •Advocacy, Cultural Mediation/Competency
    •Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience
    •Ability to multi-task, function independently, organize, and be self-motivated.
    Preferred Job Qualifications:
    •Bachelors or Associates degree (health related area of focus such as social work, psychology or medical terminology) preferred.
    •QBS Certification preferred if bilingual
    Physical Demands:
    Competencies:
    Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Responsibilities:
    Job Responsibilities:
    1.Develops action plans and basic care planning for low-risk patients.
    2.Monitors a list of inpatient discharges, ER discharges, and referrals. Assists patients to assess transportation needs and other barriers to attend appointments. Implements necessary interventions to ensure patients have support and resources to support successful appointments.
    3.Monitors and provide patient outreach as necessary to ensure care is delivered in a timely basis.
    4.Aids with insurance needs and helps connect patients with resources for enrollment. Conducts verification of insurance plans and assists patients with redeterminations as needed.
    5.Improves and further develops existing workflows.
    6.Educates patients on available resources and be knowledgeable of available SDOH programs. Addresses SDOH concerns with education, connection to resources to patients who stratify as low risk.
    7.Ensures compliance with quality measures to improve identified outcomes (i.e. Health Risk Assessment, high utilizer patients, etc.)
    8.Assists in managing patient caseloads for the team and updates team on a monthly basis. Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met. Participates and contributes to an inter-professional departmental committee.
    9.Provides training and orientation for Case Management Navigators 1, creates reference materials and shares expertise with others.
    10.Provides services that may include but limited to patient centered interviews, transitions in care screenings, post discharge needs and presentation of patient resource folder and documentation of findings. Facilitates communication with Care Manager and team.
    11.Ensures compliance with HIPPA and Release of Information regulations and protocols. Manages Medicare Important Message processes and related tasks. Works with CM and Patient Access to ensure hospital compliance with federal mandates.
    12.Identifies issues and resolves when able Triages to the appropriate level and collaborates with senior management/leadership, case managers, nurses, physicians and general staff throughout the medical center to resolve care transition issues.
    13.Contacts payers to obtain or confirm fax and contact information for certification nurses. Follows protocols and HIPPA compliance regulations and proposes process improvements to managers when issues are identified. Follows protocol and reports known or suspected misdirected fax incidents to certification supervisor/manager.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Financial Services Rep 2

    29946
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: MWL POB - Clinic

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $18.87 - $29.73 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    General purpose of the position is to manage the open receivable including, securing reimbursement, guarding the Medical Centers assets, minimizing financial risk, working on behalf of our patient's financial liability. The Financial Services Representative 2 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. This role includes performing re-bills, Debit & Credits, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits as well as notifying denial management of audits. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    • High School Diploma or GED.
    • Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for governmental payers.
    • Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
    • Familiar with Nebo's eCare billing editors such as Classic and CMS. Strong familiarity with medical terminology and patient financial matters.
    • Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
    • Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
    • Strong interpersonal skills for communication of finance-related issues to management and ancillary departments.
    • Sound understanding of billing and collection processes and eligibility requirements of private and governmental payers.
    • Able to work independently.
    • Good time management skills and possess the ability to multi-task.
    • Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
    Preferred Job Qualifications:
    • Prior experience using Epic for hospital billing.

    Responsibilities:
    1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is collected in accordance to contract allowable payment schedule.
    2. Follow up on claims with the appropriate payer for reimbursement.
    3. Work directly with various departments to insure the charges are properly credited and / or debited.
    4. Develop, manage, and maintain various electronic documents used to manage these projects.
    5. Develop and report status of the trend issues weekly.
    6. Eagerly accept challenging assignments. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
    7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
    8. Monitor Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
    9. Work within your team to insure the team has all related job work flows and processes.
    10. Monitor system enhancements - Develop and communicate constructive feedback/issue solutions for problems as discovered.
    11. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
    12. Develop, implement, & monitor system enhancements.
    13. Develop and communicate constructive feedback/issue solutions for problems as discovered.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Ambulatory Social Work Care Manager I

    29985
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: Ambulatory Care Management

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $27.47 - $43.27 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    The Social Work Care Manager I is an Illinois licensed social worker who provides patient care through a diverse role as a clinician, educator, care coordinator, and advocate. The Social Work Care Manager I collaborates with other members of the health care team to facilitate effective care management and support services at the appropriate level of care and implement sustainable solutions to support patients and families. The Social Work Care Manager I incorporates a motivational interviewing approach, attending to the patient’s ability to successfully self-manage chronic illnesses and effectively utilize health care services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    •Master’s degree in Social Work from an accredited university required.
    •Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required. Employee will be subject to demotion or termination if licensure is not obtained within the given timeframe.
    •Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required.
    •Be willing to co-locate in the outpatient clinic when needed.
    •Proficient and functional knowledge of Microsoft Office Suite.
    •Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
    •Excellent verbal and written communication and organizational skills.
    Preferred Job Qualifications:
    •LCSW or commitment to obtain.
    •Experience utilizing motivational interviewing preferred.
    •Experience working with managed care in a health care setting preferred.
    •Case Management certification preferred (or commitment to obtain within 2.5 years).
    •Bilingual English/Spanish highly desirable.

    Responsibilities:
    •Utilizes MHN portal and value-based care EMR reports to identify patients in need of outreach efforts from a psychosocial and environmental perspective based on inter-professional team collaboration, clinic referrals, ER, and patient discharges.
    •Facilitates assessment of person's physiological, psychosocial, financial, cultural, and familial situation and coordination of psychosocial services to address person/family/caregiver needs.
    •Develops a psychosocial plan of care and serve as a change agent to address the needs of patients with complex psychosocial issues.
    •Aligns plan of care (current and anticipated) with available resources and proactively resolve barriers. Promotes cost-effective quality care services.
    •Participates in development, implementation, and evaluation of programs within respective RUMG clinics.
    •Provide crisis intervention when needed.
    •Provides educational materials and resources to patient and family that are in a format which is specific to the patient/family learning abilities and language preference.
    •Identifies care management contract outcomes by using care management contract quality measures.
    •Models and maintains a quality-based, proactive patient-centered approach to achieve department and institutional goals and process improvements.
    •Documents in accordance with regulatory guidelines to ensure effective communications and to support reimbursement standards and requirements. Confers, collaborates, and consults with treatment teams regarding patient progress, transition of care needs; makes referrals and implements discharge plans.
    •Organizes and facilitates clinical supervision for social work staff. Manages, reviews, and updates staff continuing education needs.
    •Promotes and provides education about the care management role throughout the organization.
    •Ensures care management policies and procedures are consistent with regulatory guidelines; provides updates to committees when indicated.
    •Other duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Unit Clerk - 11 W Tower (NSICU) - Part-Time, Rotating Shifts

    30000
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: 1620 W Harrison St, Chicago, Illinois 60612

    Hospital: Rush University Medical Center

    Department: 11 West Tower - Neurosciences Intensive Care Unit (NSICU)

    Work Type: Part-Time - 40 Hours every 2 weeks (0. 5 FTE)

    Shift: Rotating Shifts: Must be able to work Day, Evening and Night Shifts

    Work Schedule: 8-Hour Shifts - Weekends Included

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

    Pay Rate: $20.90 per hour

    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    The Unit Clerk performs clerical duties associated with customer service, the patient care record and electronic health record on the inpatient units. The Unit Clerk is directly responsible for the maintenance of the patient care record and its contents as well as coordinating patient activities, services and supplies from ancillary and support areas that directly relate to patient care. The Unit Clerk is also directly responsible for communication equipment. The Unit Clerk exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    • High school diploma or equivalent
    • Working knowledge of basic computer and keyboard functions.
    • Strong problem solving and communication skills.
    • Able to write legibly and perform basic mathematical calculations
    • Able to type 25 words/minute or greater.
    • Able to handle internal and external customer interaction with courtesy, tack, diplomacy and discretion.
    Physical Demands:
    • The ability to move throughout the Medical Center
    • Lifting or carrying objects up to 25 lbs.
    • Shifts include providing 7 days a week, 24 hours/day, coverage as necessary.
    • Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities.
    • Work entails coming in contact with patient specimens during processing and transport.

    Responsibilities:
    1. Customer service
    1.1 Greets customers by establishing eye contact, smiling as appropriate and offering assistance.
    1.2 Answers incoming telephone calls promptly and courteously, states greeting, name, unit, and offer of assistance.
    1.3 Answers and screens phone calls to determine appropriate person or response needed.
    1.4 Identifies opportunities to improve customer satisfaction and unit operations, presents implementation suggestions to manager.
    1.5 Owns complaints received from customers and follows through; if resolution is not obtained promptly, directs complaint to manager.
    1.6 Anticipates customer needs and assists patients and visitors with direction.
    1.7 Screens patient call lights and forwards request to appropriate staff member.
    2. Patient flow/bed control
    2.1 Collaborates with Patient Placement, Patient Access, Unit Clerical Manager, and Environmental Services to ensure room readiness for patient admits or transfers.
    2.2 Schedules diagnostic tests and notifies nursing staff of patient schedules on a per shift basis.
    2.3 Reconciles census every shift.
    2.4 Performs walking census reconciliation a half hour before the end of each shift.
    3. Patient medical records
    3.1 Assumes accountability for the maintenance of medical records and ensures that current records and records of previous hospitalizations are returned to the Medical Records department as described in policy.
    3.2 Processes admission, transfer, expiration, and discharge records and completes any other functions associated with patient records in a timely, accurate and legible manner.
    3.3 Maintains patient care record by insuring all forms are properly labeled with patient I.D. and incorporates them into the patient care record in a timely, organized and accurate manner.
    3.4 Follows through on all processes using appropriate unit procedures, such as Kardexes, diagnostic test sheet and patient charges.
    3.5 Initiates and follows all electronic health record downtime procedures in an accurate and timely manner.
    4. Unit operations/technology
    4.1 Utilizes complex telecommunication systems.
    4.2 Utilizes and trouble shoots all unit based communication equipment.
    4.3 Identifies and trouble shoots technology failures and handles computer down time.
    4.4 Maintains proper par levels of unit supplies and forms by re-ordering in a timely fashion.
    4.5 Maintains and utilizes unit pneumatic tube stations for clerical and clinical functions.
    5. Teamwork/professional work style
    5.1 Reports off to oncoming shift, verbally and/or by using unit specific written formats.
    5.2 Remains on duty until relieved. Cross-covers multiple units as required.
    5.3 Independently offers assistance to peers or other staff members when workload allows.
    5.4 Communicates and negotiates breaks and absences from desk per unit protocol with unit leadership.
    5.5 Maintains a clean and orderly nursing station and personal work and storage area.
    5.6 Demonstrates commitment to patient confidentiality and values of Rush.
    5.7 Accepts assignments, as delegated, by the unit leadership or the charge nurse.
    5.8 Demonstrates adaptability to change and flexibility in accepting assignments that differ from the established norm.
    5.9 Actively and enthusiastically participates in the orientation of new personnel including, but not limited to clerical, nursing, and medical personnel. Adheres to Unit Clerk dress code.
    6. Continuous quality improvement
    6.1 Takes responsibility for correcting hazards, or reporting faulty equipment, which may endanger self and others and reports status of equipment to unit leadership.
    6.2 Is aware of and participates in department and Rush quality improvement initiatives.
    7. Education and self-development
    7.1 Seeks continual opportunities to learn and assumes accountability for annual mandatory inservice requirements.
    7.2 Attends staff meetings on scheduled workdays and signs off on minutes of all other meetings.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Training & Quality Consultant I

    30050
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: Access Center Qual & Training

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $29.36 - $47.79 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    •Bachelor’s Degree OR a minimum of three (3) years of related experience in progressively responsible roles.
    •Experience in training or teaching or quality assurance, or business coaching
    •Hands-on experience working with Epic or other Electronic Medical Record System in practice or Access Center environment.
    •Experience within a large hospital or integrated healthcare delivery system.
    •Unique combinations of both hard and soft skills to prepare, analyze, and present data to various audiences.
    •Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
    •Strong attention to detail and an aptitude for organizing information logically.
    •Strong organizational skills & ability to multitask and prioritize.
    •Proficient in Medical Terminology and HIPAA
    •Excellent MS Office skills
    •Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
    •Demonstrated ability to learn quickly and follow through.
    •Strong interpersonal skills with the ability to motivate and build relationships.
    •Able to travel to multiple hospital sites, corporate settings and seminar locations.
    •Able to work under stressful conditions while maintaining professionalism.
    •Work will often require flexibility and meeting tight deadlines.
    •Able to communicate with many different customers and seeking solutions to move the organization forward.
    •Ability to make independent decisions in problem solving.
    •Ability to prioritize own work.
    •Ability to work well with individual associates.
    •Able to work well in a team.
    •Ability to work varied hours in a 24-hour day.
    •Able to participate in process improvement initiatives.
    Preferred Job Qualifications:
    •Two (2) years’ revenue cycle experience.
    •Three (3) years of training, teaching, quality assurance, or business coaching experience
    •Three (3) years of experience working with EPIC or other EMR system in a practice or Access Center environment
    •EPIC certification or EPIC credentialed trainer.
    •Experience with Automated Call Distribution systems (such as Cisco or Genesys)
    Physical Demands:
    •Able to do light lifting
    Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Responsibilities:
    1. Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development.
    2. Maintaining training materials, including knowledge articles, guides, presentations, and exercises
    3. Contribute to the creation of procedural and conceptual content, ensuring it is comprehensive, coherent, and aligns with healthcare industry standards.
    4. Conducts train-the-trainer sessions when needed.
    5. Facilitates and leads call calibration sessions for agents.
    6. Performs root cause analysis of errors.
    7. Conducts routine quality audits on designated work activities, following established quality monitoring standards and guidelines.
    8. Collaborates with team members to gather and analyze audit data, supporting the identification of areas for improvement.
    9. Develop individual agent performance scorecards.
    10. Coaches’ employees on opportunity for improvement
    11. Assists with side-by-side training of new hires.
    12. Other similar and/or related duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply

    Advanced Practice Provider - Hematology - Inpatient & Outpatient - Chicago, IL

    30792
    United States, IL, Chicago
    Rush University Medical Center
    September 29, 2026

    Location: Chicago, Illinois

    Hospital: Rush University Medical Center

    Department: IM Hem-Onc RUMC - Of

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Hematology Advanced Practice Provider – Inpatient & Outpatient

    Rush University Medical Center

    Chicago, IL

    Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Inpatient & Outpatient Hematology Advanced Practice Provider (APP), with RUSH MD Anderson Cancer Center at RUSH MD Anderson Cancer.

    Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world.

    Department/division specs

    • Four fellow inpatient Hematology APPs

    • One Hematologist and one Hematology Hospitalist on the inpatient service

    • Work alongside six Hematologists and six fellow Advanced Practice Providers in the outpatient clinic

    Duties & Responsibilities

    • Four-day, 10-hour shift schedule (days only)

    • Rotational weekend coverage (days only)

    • Reports to the Cancer Center APP Manager

    • 50% inpatient Hematology, 50% outpatient Hematology

    • Alternate 4-week schedule blocks between the Inpatient Hematology service and outpatient clinic

    • Outpatient clinic will support classical hematology visits and bone marrow biopsy procedures.

    Preferred Qualifications:

    • Applicants with previous Advanced Practice Provider experience in Hematology or other Cancer-related specialty is preferred.

    • APRN Candidates will require Acute Care Certification.

    Position Requirements:

    Nurse Practitioner:

    • Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

    • Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position

    • Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)

    • CPR and ACLS certifications

    Physician Assistant:

    • Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process

    • Successful completion of an accredited Physician Assistant/Associate Program

    • Current certification from National Commission on Certification of Physician Assistants

    • CPR and ACLS certifications

    The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

    Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

    Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

    Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

    Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

    All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

    Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

    Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

    Pay Range: $124,000 - $175,000

    Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Join Rush and become part of one of the nation’s best healthcare systems.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Apply
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