Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Diag Srvcs-US

Work Type: Per Diem/PRN/As Needed (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8:00 AM to 4:30 PM

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $45.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of the lead Tech and with limited supervision, coordinates and performs Ultrasound and may perform vascular examinations, contributing to the efficient operation of the department and promoting the philosophy, to ensure the quality of patient care and exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
  • Graduate of an accredited Allied Health Program.
• Associates degree.
• ARDMS registered
• 1 to 3 years’ experience.  
Physical Demands:
• Ability to stand for 75% of the work day
• Ability to do repetitive hand motion for scanning 80% of the work day.
• Have the body mechanics to safely assist patients on and off of the scan table .

Responsibilities:
 1. Receives and reviews requests for Ultrasound studies. 
1. Accepts patients and assesses their condition to determine proper handling and special requirements.
1. Explains and prepares the patient for all Ultrasound procedures. Performs such exams as, but not limited to, abdominal echoes, renal, aorta, thyroid, pelvic, obstetrical, bio-physical profiles, testicular and breasts. Color flow studies, Doppler studies and assist in biopsies and fluid collections of localized areas.
1. Takes representative anatomical pictures, recognizes normal versus abnormal anatomy, and exhibits knowledge of various pathological processes.
1. Demonstrates the ability to cope with and manage change. Maintains equipment and Ultrasound area in proper working condition. Reports malfunctions and necessary repairs to supervisory personnel. 1. 1. Performs computer skills and shows working knowledge of patient orders, status changes patient charges and profiles.
1. Marks images for proper definition and explanation.
1. Possesses and utilizes proper aseptic technique and isolation procedures when appropriate. Demonstrates the ability to organize patient care and set priorities by providing critical care first and by implementing the physician’s orders.
1. Must be available for on-call status after normal working hours, rotating weekend and holiday call.  

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 11 West Tower - Neurosciences Intensive Care Unit (NSICU)

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Night Shift: 7:00 PM to 7:30 AM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $20.00 - $24.75 per hour

Summary:
The Patient Care Technician (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skill. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma or equivalent.
•Maintain current BLS certification.
•Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
•Successful completion of the institutional screening examination.
•Ability to solve simple problems.
•Excellent communication and customer service skills.
Preferred Job Qualifications:
•Prior clinical experience in an acute care setting.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit, under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development.
1.13 Immediately reports changes in patient condition to the appropriate RN.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of EPIC.
3.3 Consistently documents in real time at the point of care.
3.4 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.
4. Maintains a safe and orderly, well equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly, according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain Operations

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.44 - $60.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The System Supply Chain Manager – Strategic Operations is responsible for supporting the AVP – Supply Chain Operations and the Supply Chain department to oversee the effective management of the system supply chain Operations – logistics & distribution, perio, and shared services, encompassing financial and operational aspects. This includes implementing cost-saving initiatives through supply cost reduction, inventory optimization, and process enhancements. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Collaborate with nurses, physicians, and other staff members to ensure departmental supply needs are met while minimizing operational costs.
• Promote Lean practices, including 5S, pull systems, KPIs, and MDI, to drive continuous improvement in operational metrics.
• Analyze and optimize JIT inventory processes from distribution to various requesting locations to achieve cost reductions.
• Foster effective communication among administration, faculty, management, and staff to establish a collaborative understanding of the organization's mission and strategic objectives.
• Contribute to establishing standards for quality, safety, and service by coordinating, assessing, and approving special projects, developing staff and management to utilize their skills and abilities to achieve goals, providing regular evaluations and feedback related to the achievement of established organizational and departmental objectives.
• Analyze supply chain data within the Inventory Management System to ensure maximum efficiency and effectiveness, working with the Supply Chain Assistant Director to identify new technologies enhancing supply chain operations.
• Design and implement communication tools within the facility to provide timely information regarding stock availability, recall alerts, and other necessary information.

Required Job Qualifications:

• Bachelor’s degree.
• Minimum of three years of progressively responsible experience in supply chain operations, logistics and distribution, inventory management, or related operational improvement work.
• Technical, analytical, and leadership skills to support system-level oversight and continuous improvement across logistics and distribution, perioperative services, and shared services.

Preferred Job Qualifications:

• Master’s degree with five years of relevant experience.
• Advanced training or certification in healthcare supply chain management, Lean/Continuous Improvement (Six Sigma Green Belt minimum), and project management strongly desired.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00AM - 4:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 2 provides advanced support in managing the operational activities of the Department. The Administrative Assistant uses a pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail. The Administrative Assistant accepts appropriate responsibility and prioritizes multiple assignments and projects in a complex and constantly changing environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Three years of progressive experience in an administrative role, preferably in Healthcare.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Excellent communication written and oral skills.
• Ability to analyze data.
• Ability to prioritize multiple initiatives.
• Ability to produce accurate documents and reports.
• Ability to work in complex administrative systems.
• Ability to interact effectively with internal and external customers.
Preferred Job Qualifications:
• Baccalaureate Degree.
Physical Demands:
• Ability to move throughout the Medical Center.
• Ability to lifting or carrying objects 35-40 pounds.

Responsibilities:
1.Meets the administrative needs of department management and staff members.
2.Coordinates department specific programs or meetings as assigned: planning, preparation of materials, implementation and evaluation.
3.Assists management with budgetary issues.
4.Composes business documents as assigned.
5.Designs reports to support operations.
6.Independently creates correspondence such as follow up to meetings, response to employees etc.
7.Plans employee and departmental special events.
8.Writes, edits and formats content of departmental communication.
9.Provides instruction to departmental staff regarding computer applications.
10.Assures appropriate resources are available for staff to be successful in their role.
11.Maintains a calendar for staff availability and schedules.
12.Provides support for select quality and operational committees including recording and distributing minutes.
13.Appropriately follow-ups on action between meetings.
14.Distributes reports, agendas and other materials for programs.
15.Maintains attendance records and prepares reports as necessary for the program.
16.Investigates and resolves invoicing issues as it relates to vendors or fiscal activities and Accounting Units.
17.Creates and maintains expense files for the Accounting Unit activities.
18.Prepares and maintains an electronic file to trend programmatic expenses and contribute to the budget process.
19.Identifies and implements improvements in office efficiencies
20.Initiates and/or reconciles check requests, purchase orders, travel vouchers as indicated for the department cost centers.
21.Independently makes travel arrangements for the management.
22.Prioritizes incoming communication, requests for meeting and escalates appropriate items to management’s attention.
23.Maintains a working knowledge of Rush standard computer applications.
24.Coordinates manager and staff office space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Res-Recr - Mokhlesi

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Business Unit: Rush Medical Center

Hospital: Rush Copley Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr. (7:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Registration Specialist I is a vital member of the Rush revenue cycle team, responsible for ensuring financial accuracy and regulatory compliance at the point of access. This role manages high-complexity admissions workflows, including real-time financial clearance, pre-service estimation, and active management of electronic work queues (WQs) to mitigate claim denials. The Specialist serves as a dedicated patient advocate, navigating complex insurance landscapes and federal mandates, including the No Surprises Act—to provide transparent, heart-centered financial communication.
Core Values & Behavioral Expectations
oHeart-Centered Patient Advocacy: Embodies Rush iCARE values by providing compassionate, respectful, and transparent communication. Acts as a steadfast patient advocate, ensuring individuals feel supported and informed throughout the financial clearance and admission process.
oProfessional Integrity: Consistently demonstrates adherence to Rush organizational policies, ethical standards, and a commitment to professional growth and excellence in all patient and interdepartmental interactions.

Other information:
Required Qualifications
oEducation: High school graduate or equivalent.
oExperience: 1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
oTechnical Skills: Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
oCritical Competencies:
oAnalytical Ability: Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
oCommunication: Exceptional verbal communication and active listening skills.
oAccuracy: High attention to detail with the ability to maintain consistency and data integrity.
oIndependence: Demonstrated ability to function autonomously and manage own time/tasks effectively.
Preferred Qualifications
oAssociate’s degree in accounting, Business Administration, or Healthcare Administration.
oPrior experience in revenue cycle operations, such as medical claims processing or financial counseling.
oIn-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
oWorking knowledge of medical terminology, anatomy, and physiology.
Physical Demands:
oInclude standard requirements for office and hospital-based desk work, as well as the use of a mobile workstation (pushcart on wheels).
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Revenue Integrity & Work Queue Management: Proactively monitors and resolves time-sensitive electronic work queues. Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
2.Regulatory Compliance & No Surprises Act: Ensures strict adherence to Federal, State, and local regulations, including CMS guidelines, EMTALA, and The Joint Commission. Prepares and documents Good Faith Estimates (GFE) for uninsured or self-pay patients in full compliance with the No Surprises Act.
3.Comprehensive Financial Clearance: Collects and verifies demographic, financial, and clinical data with high precision. Completes complex insurance verification, including Coordination of Benefits (COB), obtaining necessary clinical authorizations, and securing payment for inpatient stays via the Admission Notification (NOA) process.
4.Data Integrity & Management: Maintains the integrity of the Electronic Health Record (EHR) by performing accurate patient lookups to prevent duplicate medical records and ensure all documentation (consents, IDs, Important Message for Medicare etc.) is properly scanned and indexed.
5.Point-of-Service Financial Counseling: Evaluates patient financial obligations with sensitivity. Discusses estimated balances, collects patient liabilities, and facilitates resolutions regarding past-due accounts or payment arrangements.
6.“One Rush” Cross-Functional Integration: Serves as a flexible member of the system-wide Patient Access team, maintaining the ability to support operations across all three campuses (Rush University Medical Center, Rush Oak Park, and Copley) as well as satellite sites. Actively standardizes registration and financial clearance workflows, collaborating with Case Management, Clinical Departments, and Central Billing to ensure a seamless, unified patient experience and high-quality revenue outcomes across the entire system.
7.System Proficiency & Continuous Learning: Maintains expert-level functional knowledge of Epic registration workflows. Attends regular Epic training sessions and departmental meetings to stay current on evolving workflows, regulatory changes, and organizational integrity standards.
8.Operational Support: Receives and triages high-volume inquiries from patients, payers, and clinical staff. Performs other duties as needed and assigned by the supervisor or manager to support department objectives.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Business Unit: Rush Medical Center

Hospital: Rush Copley Medical Center

Department: Patient Access

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Registration Specialist I is a vital member of the Rush revenue cycle team, responsible for ensuring financial accuracy and regulatory compliance at the point of access. This role manages high-complexity admissions workflows, including real-time financial clearance, pre-service estimation, and active management of electronic work queues (WQs) to mitigate claim denials. The Specialist serves as a dedicated patient advocate, navigating complex insurance landscapes and federal mandates, including the No Surprises Act—to provide transparent, heart-centered financial communication.
Core Values & Behavioral Expectations
oHeart-Centered Patient Advocacy: Embodies Rush iCARE values by providing compassionate, respectful, and transparent communication. Acts as a steadfast patient advocate, ensuring individuals feel supported and informed throughout the financial clearance and admission process.
oProfessional Integrity: Consistently demonstrates adherence to Rush organizational policies, ethical standards, and a commitment to professional growth and excellence in all patient and interdepartmental interactions.

Other information:
Required Qualifications
oEducation: High school graduate or equivalent.
oExperience: 1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
oTechnical Skills: Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
oCritical Competencies:
oAnalytical Ability: Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
oCommunication: Exceptional verbal communication and active listening skills.
oAccuracy: High attention to detail with the ability to maintain consistency and data integrity.
oIndependence: Demonstrated ability to function autonomously and manage own time/tasks effectively.
Preferred Qualifications
oAssociate’s degree in Accounting, Business Administration, or Healthcare Administration.
oPrior experience in revenue cycle operations, such as medical claims processing or financial counseling.
oIn-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
oWorking knowledge of medical terminology, anatomy, and physiology.
Physical Demands:
oInclude standard requirements for office and hospital-based desk work, as well as the use of a mobile workstation (pushcart on wheels).
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Revenue Integrity & Work Queue Management: Proactively monitors and resolves time-sensitive electronic work queues. Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
2.Regulatory Compliance & No Surprises Act: Ensures strict adherence to Federal, State, and local regulations, including CMS guidelines, EMTALA, and The Joint Commission. Prepares and documents Good Faith Estimates (GFE) for uninsured or self-pay patients in full compliance with the No Surprises Act.
3.Comprehensive Financial Clearance: Collects and verifies demographic, financial, and clinical data with high precision. Completes complex insurance verification, including Coordination of Benefits (COB), obtaining necessary clinical authorizations, and securing payment for inpatient stays via the Admission Notification (NOA) process.
4.Data Integrity & Management: Maintains the integrity of the Electronic Health Record (EHR) by performing accurate patient lookups to prevent duplicate medical records and ensure all documentation (consents, IDs, Important Message for Medicare etc.) is properly scanned and indexed.
5.Point-of-Service Financial Counseling: Evaluates patient financial obligations with sensitivity. Discusses estimated balances, collects patient liabilities, and facilitates resolutions regarding past-due accounts or payment arrangements.
6.“One Rush” Cross-Functional Integration: Serves as a flexible member of the system-wide Patient Access team, maintaining the ability to support operations across all three campuses (Rush University Medical Center, Rush Oak Park, and Copley) as well as satellite sites. Actively standardizes registration and financial clearance workflows, collaborating with Case Management, Clinical Departments, and Central Billing to ensure a seamless, unified patient experience and high-quality revenue outcomes across the entire system.
7.System Proficiency & Continuous Learning: Maintains expert-level functional knowledge of Epic registration workflows. Attends regular Epic training sessions and departmental meetings to stay current on evolving workflows, regulatory changes, and organizational integrity standards.
8.Operational Support: Receives and triages high-volume inquiries from patients, payers, and clinical staff. Performs other duties as needed and assigned by the supervisor or manager to support department objectives.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Business Unit: Rush Medical Center

Hospital: Rush Copley Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Registration Specialist I is a vital member of the Rush revenue cycle team, responsible for ensuring financial accuracy and regulatory compliance at the point of access. This role manages high-complexity admissions workflows, including real-time financial clearance, pre-service estimation, and active management of electronic work queues (WQs) to mitigate claim denials. The Specialist serves as a dedicated patient advocate, navigating complex insurance landscapes and federal mandates, including the No Surprises Act—to provide transparent, heart-centered financial communication.
Core Values & Behavioral Expectations
oHeart-Centered Patient Advocacy: Embodies Rush iCARE values by providing compassionate, respectful, and transparent communication. Acts as a steadfast patient advocate, ensuring individuals feel supported and informed throughout the financial clearance and admission process.
oProfessional Integrity: Consistently demonstrates adherence to Rush organizational policies, ethical standards, and a commitment to professional growth and excellence in all patient and interdepartmental interactions.

Other information:
Required Qualifications
oEducation: High school graduate or equivalent.
oExperience: 1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
oTechnical Skills: Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
oCritical Competencies:
oAnalytical Ability: Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
oCommunication: Exceptional verbal communication and active listening skills.
oAccuracy: High attention to detail with the ability to maintain consistency and data integrity.
oIndependence: Demonstrated ability to function autonomously and manage own time/tasks effectively.
Preferred Qualifications
oAssociate’s degree in Accounting, Business Administration, or Healthcare Administration.
oPrior experience in revenue cycle operations, such as medical claims processing or financial counseling.
oIn-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
oWorking knowledge of medical terminology, anatomy, and physiology.
Physical Demands:
oInclude standard requirements for office and hospital-based desk work, as well as the use of a mobile workstation (pushcart on wheels).
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Revenue Integrity & Work Queue Management: Proactively monitors and resolves time-sensitive electronic work queues. Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
2.Regulatory Compliance & No Surprises Act: Ensures strict adherence to Federal, State, and local regulations, including CMS guidelines, EMTALA, and The Joint Commission. Prepares and documents Good Faith Estimates (GFE) for uninsured or self-pay patients in full compliance with the No Surprises Act.
3.Comprehensive Financial Clearance: Collects and verifies demographic, financial, and clinical data with high precision. Completes complex insurance verification, including Coordination of Benefits (COB), obtaining necessary clinical authorizations, and securing payment for inpatient stays via the Admission Notification (NOA) process.
4.Data Integrity & Management: Maintains the integrity of the Electronic Health Record (EHR) by performing accurate patient lookups to prevent duplicate medical records and ensure all documentation (consents, IDs, Important Message for Medicare etc.) is properly scanned and indexed.
5.Point-of-Service Financial Counseling: Evaluates patient financial obligations with sensitivity. Discusses estimated balances, collects patient liabilities, and facilitates resolutions regarding past-due accounts or payment arrangements.
6.“One Rush” Cross-Functional Integration: Serves as a flexible member of the system-wide Patient Access team, maintaining the ability to support operations across all three campuses (Rush University Medical Center, Rush Oak Park, and Copley) as well as satellite sites. Actively standardizes registration and financial clearance workflows, collaborating with Case Management, Clinical Departments, and Central Billing to ensure a seamless, unified patient experience and high-quality revenue outcomes across the entire system.
7.System Proficiency & Continuous Learning: Maintains expert-level functional knowledge of Epic registration workflows. Attends regular Epic training sessions and departmental meetings to stay current on evolving workflows, regulatory changes, and organizational integrity standards.
8.Operational Support: Receives and triages high-volume inquiries from patients, payers, and clinical staff. Performs other duties as needed and assigned by the supervisor or manager to support department objectives.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Department of Psychiatry & Behavioral Sciences Chairperson 

Rush Medical College 

Chicago, Illinois 

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical College of Rush University, invites nominations and applications for the position of Chairperson of the Department of Psychiatry & Behavioral Sciences.   

The successful candidate will provide strategic, innovative, and operational leadership, and will have responsibility and accountability for the clinical and academic performance of all divisions within the Department of Psychiatry & Behavioral Sciences. A strong record of collaborative leadership and commitment to excellence in clinical, research and academic service is essential. Ongoing research achievement, community engagement and educational excellence are highly desirable. The successful candidate must also be committed to mentoring faculty, trainees, and medical students. In addition, they will have credentials that merit appointment as Associate Professor or Professor, will have an MD, DO, PhD or equivalent degree, will be board certified in Psychiatry or Psychology, will possess a demonstrated commitment to innovation, and will have the leadership skills necessary for guiding faculty development and advancement across research, clinical and academic missions. As a department leader, the Chairperson will provide an energetic and inventive vision for maintaining and growing clinical, educational and research programs, expanding access across the behavioral health continuum of care, developing strategic interdisciplinary teams for furthering research, and continuing faculty development.   

The Department has a long tradition of excellence in clinical care, teaching and research. The Rush Department of Psychiatry & Behavioral Sciences currently consists of 110 faculty members, including psychiatrists and psychologists, supported by 12 advanced practice providers and 125 staff. Its clinical divisions include Hospital Psychiatry, Hospital Psychology, Child & Adolescent Psychiatry, Ambulatory Adult Psychiatry, Ambulatory Health Psychology, Integrated Behavioral Health, and the Road Home Program. The Department provides clinical services at Rush University Medical Center, Rush Oak Park Hospital and Rush Copley Medical Center, spanning a continuum of care from emergency psychiatric services, consultation-liaison and inpatient psychiatry to the Rush Day Hospital, and adult, child and health psychology outpatient clinics. Signature programs include the Road Home Program for veterans and their families; the Autism Assessment, Research, Treatment and Services (AARTS) Center; the Rush NeuroBehavioral Center; the Substance Use Intervention Team; collaborative care embedded in primary care and oncology; and interventional psychiatry services including TMS, esketamine and ECT. Department faculty also serve across Rush in neurology, pediatrics, oncology, transplant, bariatric surgery, orthopedics and the Alzheimer’s Disease Center. In FY26 the Department recorded more than 53,000 outpatient visits and 11,000 inpatient encounters, and its research team received $24 million in external funding across more than 100 grants, including 49 federal and NIH awards. Research centers include the Center for Anxiety and Traumatic Stress Research, the TREAT Lab, and the Woman’s Board Depression Treatment Research Center. The Department has a four-year Psychiatry residency training program with 32 residents, fellowship programs in Child & Adolescent Psychiatry, Consultation-Liaison Psychiatry and Addiction Medicine, a Psychology residency program, and postdoctoral fellowships in psychology. The Department also leads the Psychiatry core clerkship and elective rotations for Rush Medical College students. 

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities. 

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities. 

Rush is recognized both for clinical excellence and as a top employer. U.S. News & World Report placed Rush on its Best Hospitals Honor Roll for 2026–2027, ranking it among the top 50 of more than 4,500 hospitals evaluated and No. 1 among Illinois and Chicago-area hospitals. Vizient awarded Rush its Quality Leadership Award, marking the 13th consecutive year the health system has ranked among the top 10 of 99 academic medical centers nationwide. On the workplace side, Modern Healthcare named Rush one of the Best Places to Work in Healthcare in 2026, citing its culture, financial rewards, and training and advancement opportunities, while Becker's Hospital Review similarly included Rush University System for Health on its 2026 list of top places to work in healthcare, pointing to culture, comprehensive compensation and benefits, and extensive mental health resources as key factors. 

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all. 

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package. 

Total Compensation Pay Range: $ 500,000 - $ 650,000  

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). 

Join Rush and become part of one of the nation’s best healthcare systems.  

 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Registration Specialist I is a vital member of the Rush revenue cycle team, responsible for ensuring financial accuracy and regulatory compliance at the point of access. This role manages high-complexity admissions workflows, including real-time financial clearance, pre-service estimation, and active management of electronic work queues (WQs) to mitigate claim denials. The Specialist serves as a dedicated patient advocate, navigating complex insurance landscapes and federal mandates, including the No Surprises Act—to provide transparent, heart-centered financial communication.
Core Values & Behavioral Expectations
oHeart-Centered Patient Advocacy: Embodies Rush iCARE values by providing compassionate, respectful, and transparent communication. Acts as a steadfast patient advocate, ensuring individuals feel supported and informed throughout the financial clearance and admission process.
oProfessional Integrity: Consistently demonstrates adherence to Rush organizational policies, ethical standards, and a commitment to professional growth and excellence in all patient and interdepartmental interactions.

Other information:
Required Qualifications
oEducation: High school graduate or equivalent.
oExperience: 1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
oTechnical Skills: Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
oCritical Competencies:
oAnalytical Ability: Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
oCommunication: Exceptional verbal communication and active listening skills.
oAccuracy: High attention to detail with the ability to maintain consistency and data integrity.
oIndependence: Demonstrated ability to function autonomously and manage own time/tasks effectively.
Preferred Qualifications
oAssociate’s degree in Accounting, Business Administration, or Healthcare Administration.
oPrior experience in revenue cycle operations, such as medical claims processing or financial counseling.
oIn-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
oWorking knowledge of medical terminology, anatomy, and physiology.
Physical Demands:
oInclude standard requirements for office and hospital-based desk work, as well as the use of a mobile workstation (pushcart on wheels).
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Revenue Integrity & Work Queue Management: Proactively monitors and resolves time-sensitive electronic work queues. Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
2.Regulatory Compliance & No Surprises Act: Ensures strict adherence to Federal, State, and local regulations, including CMS guidelines, EMTALA, and The Joint Commission. Prepares and documents Good Faith Estimates (GFE) for uninsured or self-pay patients in full compliance with the No Surprises Act.
3.Comprehensive Financial Clearance: Collects and verifies demographic, financial, and clinical data with high precision. Completes complex insurance verification, including Coordination of Benefits (COB), obtaining necessary clinical authorizations, and securing payment for inpatient stays via the Admission Notification (NOA) process.
4.Data Integrity & Management: Maintains the integrity of the Electronic Health Record (EHR) by performing accurate patient lookups to prevent duplicate medical records and ensure all documentation (consents, IDs, Important Message for Medicare etc.) is properly scanned and indexed.
5.Point-of-Service Financial Counseling: Evaluates patient financial obligations with sensitivity. Discusses estimated balances, collects patient liabilities, and facilitates resolutions regarding past-due accounts or payment arrangements.
6.“One Rush” Cross-Functional Integration: Serves as a flexible member of the system-wide Patient Access team, maintaining the ability to support operations across all three campuses (Rush University Medical Center, Rush Oak Park, and Copley) as well as satellite sites. Actively standardizes registration and financial clearance workflows, collaborating with Case Management, Clinical Departments, and Central Billing to ensure a seamless, unified patient experience and high-quality revenue outcomes across the entire system.
7.System Proficiency & Continuous Learning: Maintains expert-level functional knowledge of Epic registration workflows. Attends regular Epic training sessions and departmental meetings to stay current on evolving workflows, regulatory changes, and organizational integrity standards.
8.Operational Support: Receives and triages high-volume inquiries from patients, payers, and clinical staff. Performs other duties as needed and assigned by the supervisor or manager to support department objectives.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM Administration -

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for managing a program that supports the vision, scope, and administration developed through a collaborative effort with multiple stakeholders. Promoting inter-sectoral collaborations that bring together stakeholders from inside and outside the health care system to address disparities in health outcomes. Managing the staff, development, program delivery, and quality control and evaluation. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree in community health, public policy, community organizing and advocacy, social work, non-profit management or related area.
•5 years of program management experience.
•Supervisory or management experience.
•Understands and/or has had an opportunity to work on equity issues in healthcare, social services, law, policy or other related areas.
•Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.
•Proficient in using technology as a management-reporting tool and experience working with information technology staff to develop and implement program evaluation systems.
•Strong project management skills managing complex, multi-faceted projects resulting immeasurable successes and program growth.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Ability to work both independently and as part of multi-functional, multi-organizational teams.
•Experience having worked with a high-performing, collaborative, constructive peer group.
•Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
•Experience working with multiple stakeholders who may have conflicting priorities.
•Experience working with diverse teams.
•Excellent verbal and written communication skills with exceptional attention to details.
•Proficiency with the Microsoft Office Suite.
Preferred Job Qualifications:
•Masters' Degree.

Responsibilities:
•Acts as a thought leader in the development and implement programs, services and events designed to address the changing needs of the community and stakeholders.
•Develops and implements a partnership and engagement strategy which is aligned with the mission, vision goals and strategies.
•Identifies and build relationships with leaders and key based organizations for potential partnerships, including residents, nonprofit agencies, neighborhood organizations, educational institutions and government.
•Provides strategic guidance and input to leadership regarding the development and implementation of programs and initiatives, to ensure the perspectives and impact on our key partners are understood and addressed.
•Serve as an advocate for strategic partnerships internally and externally.
•Leads several committees, such as communications and the Community Advisory Council.
•Establishes consistent, objective program performance standards of accountability, including program evaluation.
•Attends meetings and events, as needed.
•Recruits, hires, manages, and oversees training and orientation of all program staff members.
•Develops and implements a system to manage and evaluate the skill, experience and professional development needs of all staff.
•Instills a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
•Works with staff to develop objective performance measurements across all programs to ensure consistent, high-quality evaluation, and goal setting for all employees.
•Perform other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.