Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: LP Multispecialty - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:00:00 AM - 6:15:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $22.72 - $31.80 per hour

Sign On Bonus: $3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: Emergency Department

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Night Shift: 7:00 PM to 7:00 AM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.00 - $26.25 per hour

Summary:
The Patient Care Technician II (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skills including but not limited to routine (daily) utilization of phlebotomy skills. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Maintains current BLS certification.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
• Phlebotomy.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development. 1.13 Immediately reports changes in patient condition to the appropriate RN.
1.14 Performs phlebotomy routinely, as delegated; correctly labels and processes specimens for laboratory analysis.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of Epic...
3.3 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.3.4 Consistently documents in real time at the point of care.
4. Maintains a safe and orderly, well-equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates a willingness to accept positive and negative feedback and changes behavior as indicated.
5.4 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: RUSH Plnng Design & Construct

Work Type: Full Time 

Work Schedule: 8 Hr (8:00 AM - 4:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Administrative Assistant 2 provides advanced support in managing the operational activities of the Department. The Administrative Assistant uses a pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail. The Administrative Assistant accepts appropriate responsibility and prioritizes multiple assignments and projects in a complex and constantly changing environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Three years of progressive experience in an administrative role, preferably in Healthcare.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Excellent communication written and oral skills.
• Ability to analyze data.
• Ability to prioritize multiple initiatives.
• Ability to produce accurate documents and reports.
• Ability to work in complex administrative systems.
• Ability to interact effectively with internal and external customers.
Preferred Job Qualifications:
• Baccalaureate Degree.
Physical Demands:
• Ability to move throughout the Medical Center.
• Ability to lifting or carrying objects 35-40 pounds.

Responsibilities:
1.Meets the administrative needs of department management and staff members.
2.Coordinates department specific programs or meetings as assigned: planning, preparation of materials, implementation and evaluation.
3.Assists management with budgetary issues.
4.Composes business documents as assigned.
5.Designs reports to support operations.
6.Independently creates correspondence such as follow up to meetings, response to employees etc.
7.Plans employee and departmental special events.
8.Writes, edits and formats content of departmental communication.
9.Provides instruction to departmental staff regarding computer applications.
10.Assures appropriate resources are available for staff to be successful in their role.
11.Maintains a calendar for staff availability and schedules.
12.Provides support for select quality and operational committees including recording and distributing minutes.
13.Appropriately follow-ups on action between meetings.
14.Distributes reports, agendas and other materials for programs.
15.Maintains attendance records and prepares reports as necessary for the program.
16.Investigates and resolves invoicing issues as it relates to vendors or fiscal activities and Accounting Units.
17.Creates and maintains expense files for the Accounting Unit activities.
18.Prepares and maintains an electronic file to trend programmatic expenses and contribute to the budget process.
19.Identifies and implements improvements in office efficiencies
20.Initiates and/or reconciles check requests, purchase orders, travel vouchers as indicated for the department cost centers.
21.Independently makes travel arrangements for the management.
22.Prioritizes incoming communication, requests for meeting and escalates appropriate items to management’s attention.
23.Maintains a working knowledge of Rush standard computer applications.
24.Coordinates manager and staff office space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: RUSH Strategic External Comm

Work Type: Full Time

Work Schedule: 8 Hr (8:00AM - 4:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $50.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The position serves as a lead strategic voice and coach for social media activities at Rush. Evangelize regarding the important role social media plays in promoting the brand and growing business. Guide and build the community of social media practitioners throughout Rush; work closely with social media practitioners in Rush University, at Rush Oak Park Hospital and Rush Copley Medical Center, in the Department of Philanthropy and among all faculty and staff at Rush. Champions the practice of social media at Rush, and coaches and trains faculty and staff at the Medical Center and throughout the Rush System. Supervises a social media specialist and collaborates with other professionals to make social media an integral part of marketing and communications efforts for Rush. Exemplifies the Rush mission, vision and I CARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor degree.
• Five years experience planning and executing social media and digital solutions.
• Subject matter expertise regarding the overall social landscape, including understanding of the relative merits and nuances of different social media platforms; curiosity and drive to learn about new applications and forums as they emerge.
• Ability to apply the full range of social media tools and functionalities to meet marketing and communication goals.
• Excellent interpersonal skills, including the ability to influence leadership and collaborate with employees at all levels. Must be comfortable meeting with and counseling physicians, nurses, faculty, top-level administrators and others on effective and responsible use of social media.
• Familiarity with social media etiquette.
• Excellent oral, written communications and presentation skills.
• Ability to manipulate and format images using Photoshop.
• Deep knowledge of search engine optimization, search engine marketing, social media metrics and web analytics (preferably Google Analytics).
Preferred Job Qualifications:
• Bachelor degree with a major in English, journalism, marketing or a related field.
• Experience at an academic medical center or institution of higher education.
• Google Analytics.

Responsibilities:
1.Oversee social strategy and creative execution. Lead social media efforts for Rush, including developing campaigns, doing day-to-day posts on Rush’s social media platforms, and advising faculty and staff wishing to represent Rush through social media channels. Maintain and promote adherence to Rush social media policy.
2.Social media evangelism. Serve as lead strategic voice and coach for social media activities at Rush. Evangelize regarding the important role social media plays in promoting the brand and growing business. Guide and build the community of social media practitioners throughout Rush; work closely with social media practitioners in Rush University, at Rush Oak Park Hospital and Rush Copley Medical Center, in the Department of Philanthropy and among all faculty and staff at Rush.
3.Manage social media specialist. Manage and oversee training and development of social media specialist. Review content created by the social media specialist and other contributors within and outside of the Department of Marketing.
4.Engagement with Rush’s online community of friends and followers. Respond swiftly and professionally to customers’ and followers’ feedback, whether positive or negative. Coach and train others in handling feedback. Project Rush’s social “personality”: friendly and approachable, but also discreet and professional.
5.Monitor social media platforms, review sites and other online forums. Regularly monitor Rush’s social media properties, review sites and other online forums for consumer feedback and potentially actionable and damaging comments. Develop standards and response protocols in collaboration with the patient satisfaction team, corporate compliance, human resources, risk management, legal affairs, information services and other stakeholders.
6.Manage online listings. Maintain online listings for Rush locations, practices and providers with current data, images, descriptions and other enhancements.
7.Social media metrics and reporting. Define, manage and report on key performance indicators for social media; prepare and present in-depth reports within and outside the department on a regular basis.
8.Interdepartmental collaboration to meet marketing and communication goals. Collaborate with and educate colleagues within the department to develop campaigns that align social media with overall marketing efforts. Forge partnerships with marketing and content strategists, media relations, internal communications, University leadership and others. Partner with Rush’s ad agency of record, search engine optimization (SEO) / search engine marketing (SEM) consultant and web developers to integrate social media tactics in larger marketing initiatives.
9.External relationships. Manage day-to-day relationships with third-party vendors, including contract renewals and development of new service areas. Work to position Rush as an innovative national leader in health care social media through participation in and presentations at local and national meetings.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: RUSH Strategic External Comm

Work Type: Full Time 

Work Schedule: 8 Hr (8:00AM - 4:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The person in this role is an integral member of the RUSH Department of Marketing Communications, responsible for identifying story ideas and developing compelling content. This person is expert in storytelling that is compelling and successfully engages key stakeholders to support RUSH’s mission and strategic business priorities.
The senior content strategist will lead multiple projects, including content for social and owned media and work collaboratively with colleagues across Marketing Communications, clinical services areas, Philanthropy and other key stakeholders across RUSH to accomplish defined objectives. The content strategist must exemplify RUSH’s mission, vision and values; act in accordance with RUSH policies and procedures; and embody a commitment to RUSH’s continued growth.

Other information:
Required Job Qualifications
•Bachelor’s degree required; preferably in English, journalism, marketing or a related field.
•Five to seven (or more) years of writing experience, preferably in marketing communications. Health care experience a plus.
•Ability to work with clients and internal colleagues to promote content strategy that aligns with RUSH’s mission, business objectives and user needs.
•Excellent writing, editing, copyediting and proofreading skills.
•Ability to convey complex ideas in creative, easy-to-understand ways.
•Experience writing, editing consumer web content and with search engine optimization.
•Experience working collaboratively with other professionals to complete projects in a timely manner.
•Excellent interpersonal skills; must be comfortable interviewing people at all levels of the organization, including senior leadership.
•Maximize the use of available information to make data-informed decisions; incorporate data visualization into message development and deployment strategies.
•Contribute to department-wide culture of collaboration, integrated program planning, processes, shared tools and problem-solving by facilitating cross-team initiatives that leverage individual contributors, help ensure employee engagement, ownership of work and a high level of productivity.
•Serve as a role model and leader within the department in ongoing efforts to enhance work processes, effectively steward resources and support effective collaboration across teams
•Strong problem-solving abilities, resourcefulness and ingenuity.
•Excellent organizational and planning skills, with the ability to independently manage multiple projects simultaneously.
•Understanding of and the ability to apply the full range of communications tools and functionalities to meet the established goals.
•Strong analytical, organizational, problem-solving and critical-thinking skills.
•Familiarity with web content and social media management platforms.
•Ability to work independently and as part of multifunctional teams.
•Computer literacy.
•Strong understanding of editorial style guides; AP style preferred.
•Providing oversight for a wide range of writing styles for diverse audiences and channels.
•Expertise in project management.
•Strong leadership skills.
•Use of survey tools, web analytics and reader engagement metrics.
•Budget management skills.
Preferred Job Qualifications
Bachelor’s degree in communications, public relations, journalism, marketing, brand strategy, organizational development or a related field preferred.
Physical Demands:
•Ability to move throughout the RUSH.
•Ability to lift or carrying objects 35-40 pounds
Competencies: The person in this role should be expert in their field; accountable; a team player; confident; compassionate; responsive and consultative.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Content strategy
•In collaboration with the director of content strategy and social media, drive implementation of a unified content strategy for RUSH.
•Lead elements of updates to RUSH’s content strategy work, including unifying approach with e-newsletters and social media; offering more tools for storytelling including app and podcasts; ensuring content hub is aligned with RUSH brand.
•Align content and goals with RUSH’s mission, business objectives and user needs.
•Help clients identify and meet their communications objectives.
•Use data to support content development recommendations and make recommendations on the best channels for distribution of that content.
•Serve as content strategic lead for mission and business priorities, service lines, RUSH University and other stakeholder groups, as assigned.
•Manage all aspects of the content process: research, writing, production, distribution and evaluation.
Reporting, writing, editing, video, podcast
•Develop, write and edit stories, social media posts, web copy and other content consistent with RUSH’s strategy.
•Manage some of the day to day functions of content strategy team in coordination with director of content strategy and social media.
•Interview sources and conduct research as needed.
•Carefully collect and process source input or approvals as needed.
•Assist with shooting video and photos to tell stories for RUSH.
•Lead efforts and implement new podcasts for RUSH tied to strategic goals — in collaboration with creative services team and others in marketing communications.
•Creatively and strategically develop content to attract patients and the public to help achieve marketing and communications goals and objectives; create graphic links, change image source, change text.
•Focus on strategic service lines, other stories as assigned.
•Regularly do story prospecting with key stakeholders, leaders from assigned beats.
Brand and editorial style management
•Align all content creation with the brand positioning strategy of RUSH.
•Edit copy from other RUSH departments as needed in accordance with editorial standards.
•Proofread and edit colleagues’ copy and accept edits and other feedback from colleagues as part of a collaborative effort to achieve the best quality content.
Publication and project management
•Serve as project manager or managing editor on publications (both online and print).
•Coordinate photo or video shoots as needed, and work with graphic designers and other members of the marketing team.
•Communicate feedback to freelance writers assigned to various projects.
Effectiveness Measurement
•Assist with monthly and quarterly evaluation and measurement reports for content strategy to illustrate achievement of ongoing goals
•Contribute communications content to the monthly Marketing Reports of the Department of Marketing and Communications.
Interdepartmental support
•Work efficiently and effectively with members of the department across communications functions, sharing copy, source interviews, etc.
•As a member of the marketing communications team, assist on other department projects as requested.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Comprehensive Stroke

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57.36 - $96.37 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The System Stroke Program Director is responsible for the leadership, development, implementation, and evaluation of the stroke programs throughout the system. This role is a lead collaborator in the strategic planning process for the stroke program, organizing operational processes including clinical pathway(s), and actively facilitating support of the operations and administrative components of the Stroke program. The Director works in close collaboration with the Surgical and Medical Directors of the Stroke Program and serves as liaison for the Stroke Program between physician specialists, primary and consulting physicians, medical center clinical and support personnel, and the community. The position supports research, education, and patient care including patient advocacy and compliance with regulatory requirements. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master’s degree in Nursing from an accredited college of nursing required.
•Current State of Illinois Registered Nurse licensure.
•Current BLS certification required.
•NIHSS (NIH Stroke Scale) certification and mRS (modified Rankin Scale) certification within 6 months of hire required.
•Certification in Neuroscience (CNRN) or Stroke required within one year of hire.
•Clinical expertise in stroke care required.
•Knowledge of requirements to maintain certification as a comprehensive stroke center.
•Experience in clinical program development and operations required.
•Ability to work in a complex clinical and administrative program.
•Strong verbal and written communication skills required.
•A high level of analytical ability is required.
•Leadership skills required.
•Able to use computer systems including proficient typing, electronic medical records, and chart reviews.
Preferred Job Qualifications:
•Clinical Nurse Specialist licensure and certification preferred.
•Doctorate of Nursing Practice preferred.
•At least three years of experience in neuroscience care with an emphasis on stroke care and neurology.
•Strong Microsoft Excel skills.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Manages stroke care services and works collaboratively with leaders of the Stroke Program to develop business and operations plans. Ensures objectives and strategic goals are consistent with American Heart Association/American Stroke Association, TJC, IDPH, and any other programs or accrediting bodies designed to support the stroke program and populations served.
•Collaborates with stroke coordinators, key stakeholders, and leadership at all stroke centers throughout the system to ensure continued system focus.
•Develops, implements, and monitors evidence-based standards of care for stroke patients.
•Ensures compliance with state and federal laws, accreditation, professional and regulatory agency standards, and licensure requirements and with RUMC policies, procedures, and protocols.
•Coordinates and ensures effective communication and documentation across the continuum of care.
•Establishes and attains challenging clinical, operations, and quality performance goals.
•Provides input to patient assessment processes and treatment care plans for the patient population and suggests/drafts revisions to or devises new policies and procedures that guide and support the provision of services.
•Leads performance improvement activities and oversees implementation of educational programs.
•Maintains a strong relationship with EMS agencies and partners, ensuring regular feedback, education, and communication.
•Maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations and leading customer satisfaction and clinical outcomes initiatives.
•Identifies, implements, and coordinates all aspects of program development, business, and marketing objectives.
•Supervises the direction and compliance of policy/procedure/protocol development, committee activities, and projects as they pertain to the development of the Stroke Program.
•Responsible for the activities and direction of the Performance Improvement Committee.
•Oversees data collection with the objective of analyzing for quality measures in a timely fashion, and addresses outcomes in stroke patient population and opportunities for performance improvement
•Supervises the activities and direction of the Stroke Program staff. Serves as the manager for the Stroke Education coordinator, stroke project managers/stroke program specialists, Stroke program administrative assistant, Telestroke/2Brain coordinator, and stroke advanced practice provider team.
•Maintains knowledge and understanding of all current Joint Commission guidelines and objectives. Ensures that hospital personnel are prepared for the Joint Commission reviewer.
•Maintenance of standing order sets and critical pathways as required by the Joint Commission.
•Supervises the collection of market and financial information. Assists in outreach initiatives including transfer of stroke patients and growth of the telestroke network.
•Works to establish cooperative relationships with regional, national and international stroke associations, agencies and groups.
•Ensures a robust community presence, working with the stroke team members on development of community and staff education programs and events.
•Educates in-house nursing personnel, medical personnel, and ancillary personnel on stroke-related issues and philosophy of the Joint Commission stroke center certification.
•Coordinates the interdisciplinary team overseeing the care of stroke patients.
•Participates in teaching students and residents.
•Participates in evaluation of the acute stroke pathways in the Emergency Department Partners with the Telestroke/2Brain coordinator to provide support, guidance, and recommendations to hospitals within Telestroke and 2Brain network.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 5 Kellogg - Adult Observation Unit

Work Type: Part-Time - 24 Hours per week (0. 6 FTE)

Shift: Day Shift: 7:00 AM to 7:30 PM

Work Schedule: 12-Hour Shifts - Weekends Includedd

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.00 - $26.25 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Patient Care Technician II (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skills including but not limited to routine (daily) utilization of phlebotomy skills. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Maintains current BLS certification.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
• Phlebotomy.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development. 1.13 Immediately reports changes in patient condition to the appropriate RN.
1.14 Performs phlebotomy routinely, as delegated; correctly labels and processes specimens for laboratory analysis.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of Epic...
3.3 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.3.4 Consistently documents in real time at the point of care.
4. Maintains a safe and orderly, well-equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates a willingness to accept positive and negative feedback and changes behavior as indicated.
5.4 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: RUSH Strategic Internal Comm

Work Type: Full Time 

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $66.16 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Manager, Strategic Internal Communications develops, leads and implements enterprise internal communications strategies that promote organizational clarity, alignment and engagement across Rush University System for Health. Serving as a trusted communications advisor to leaders and cross-functional teams, this role provides counsel on message development, audience strategy, communication planning and change management for complex organizational initiatives.
In addition to leading strategic communications efforts, the manager helps shape the direction and effectiveness of the Internal Communications team by establishing editorial standards, improving workflows, cultivating high-quality storytelling and coaching colleagues through constructive feedback and collaboration. The role fosters innovation, strengthens content strategy and promotes continuous improvement across internal communications channels and processes.
The manager partners closely with senior leaders and stakeholders to ensure communications are timely, aligned, measurable and responsive to organizational needs while helping advance a connected, informed and engaged employee experience.

Other information:
•Bachelor's degree required.
•Seven to ten years of progressively responsible communications experience, including strategic internal communications.
•Demonstrated experience developing enterprise communications strategies and advising organizational leaders.
•Demonstrated ability to influence without direct authority and build consensus among diverse stakeholders.
•Exceptional writing, editing, proofreading and storytelling skills.
•Strong experience leading communication planning for complex organizational initiatives and change management efforts.
•Experience developing content strategies across multiple communication channels.
•Excellent interpersonal and relationship-building skills, with the ability to influence and advise leaders at all organizational levels.
•Demonstrated leadership experience, including coaching, mentoring or leading cross-functional teams and projects.
•Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously.
•Experience using communication analytics, survey tools and performance metrics to guide strategy.
•Strong analytical, organizational and critical-thinking skills.
•Ability to work independently while successfully leading cross-functional initiatives.
•Experience managing competing priorities in a fast-paced environment.
•Knowledge of AP Style and editorial best practices.
•Experience working collaboratively with creative professionals, vendors and business partners.
•Budget management experience preferred.
Preferred Job Qualifications:

•Bachelor’s degree in communications, public relations, journalism, marketing, brand strategy, organizational development, or related field preferred.
•Experience in healthcare communications strongly preferred.
•Experience supporting executive communications and organizational leadership.
•Experience with employee engagement, organizational change communications and enterprise communication strategy.
•Experience with digital communications platforms, intranet strategy and content governance.
Physical Demands:
N/A
Competencies:
•Strategic Communications
•Executive Partnership & Influence
•Strategic Thinking
•Storytelling & Message Development
•Editorial Leadership
•Cross-functional Collaboration
•Project & Program Management
•Change Leadership
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Strategic Communications
•Develop and lead comprehensive internal communications strategies that support organizational priorities, enterprise initiatives and executive leadership objectives.
•Serve as a trusted communications advisor to leaders, providing strategic counsel on message development, audience needs, communication timing, sequencing and delivery.
•Lead communications planning for complex organizational initiatives, operational priorities and change management efforts.
•Anticipate employee information needs and recommend communication approaches that promote transparency, alignment and trust.
•Ensure consistency, quality and strategic alignment across enterprise internal communications.
Content Strategy & Governance
•Establish and maintain standards, policies, governance and best practices for Rush’s internal communications channels and content strategy.
•Lead the development and management of the systemwide internal editorial calendar, prioritizing communications based on organizational priorities and audience needs.
•Recommend and oversee appropriate internal communication channels, formats and distribution strategies.
•Continuously evaluate and improve internal communication processes, workflows and operational efficiency.
•Lead the adoption of new communication technologies and digital tools that improve employee engagement and communication effectiveness.
•Partner with Marketing Communications Department leadership to drive implementation of a unified content strategy across Rush.

Executive & Organizational Partnership
•Partner with senior leaders, operational teams and subject matter experts to develop communication strategies that support organizational decision-making and execution.
•Build collaborative relationships across departments to ensure coordinated, consistent enterprise messaging.
•Represent Internal Communications on enterprise committees, workgroups and strategic initiatives.
•Serve as a communications liaison for assigned organizational priorities and business units.
•Collaborate with Marketing Communications colleagues to ensure alignment between internal and external messaging when appropriate.

Leadership
•Provide leadership, coaching and strategic direction to content contributors, interns, project teams and cross-functional partners.
•Foster a collaborative, high-performing culture focused on creativity, innovation, accountability and continuous improvement.
•Establish editorial standards and provide coaching that promotes high-quality writing, storytelling and communication planning.
•Lead brainstorming sessions, story development and editorial planning that support organizational priorities.
•Identify emerging internal communications needs, industry trends and organizational risks, and proactively recommend communication strategies that advance organizational goals.
•Manage relationships with external vendors, freelancers and creative partners as appropriate.

Editorial Oversight & Storytelling
•Lead enterprise editorial planning and content prioritization across internal communication channels.
•Ensure all content supports Rush's mission, strategic priorities, brand positioning and employee experience.
•Guide the development of compelling, audience-focused storytelling that communicates complex topics clearly and effectively.
•Oversee content development from planning through publication and evaluation, ensuring editorial quality and strategic alignment.
•Provide editorial direction and final review for significant internal communications initiatives.
•Serve as the team's primary editorial authority, establishing and maintaining editorial standards, AP style and messaging consistency.
•Review and edit communications developed by colleagues and business partners, providing constructive feedback and coaching to strengthen writing quality.
•Evaluate, prioritize and provide strategic recommendations for internal communications requests based on organizational priorities, audience needs and channel effectiveness.

Writing & Content Development
•Develop and edit high-impact communications for enterprise initiatives, executive leadership and organizational priorities.
•Translate complex business and healthcare topics into clear, engaging communications for diverse audiences.
•Conduct interviews, research and information gathering to support strategic communications initiatives.
•Collaborate with writers, designers, photographers and videographers to develop engaging multimedia content.
•Maintain exceptional editorial standards across all communication materials.

Team Measurement & Continuous Improvement
•Establish key performance indicators and success metrics for internal communications initiatives.
•Evaluate communication effectiveness through analytics, surveys, engagement metrics and qualitative feedback.
•Develop recommendations that improve communication strategy, channel performance and employee engagement.
•Present communication insights, trends and strategic recommendations to department leadership and organizational stakeholders.

Emergency Communications
•Serve as a member of the Internal Communications emergency response team, supporting organizational incident communications, emergency notification processes and after-hours communications responsibilities, including ongoing participation in pager rotation.
•Assist in developing and maintaining emergency communication procedures and related documentation.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.

Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacotherapy Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:

The ambulatory pharmacy technician position will work closely with ambulatory clinical pharmacy specialists to assist with improving patient care and outcomes. These activities will include assisting with the clinical pharmacists to complete care coordination including patient scheduling, communicating with patients and their caregivers, completing medication reconciliations, and medication access support. They will be an important part of the patient care team and ensure excellent service is provided to patients and their families. The ambulatory pharmacy technician position may be coordinated centrally through department or assigned by unit, physician practice, or service line. 

Job Responsibilities: 

• Manages caseload, serves as resource, sets priorities and completes assigned tasks.
• Facilitates collaboration with clinical pharmacy team/department to prioritize tasks, ensuring department support needs are met. 
• Models ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs. 
• Facilitates effective, efficient communication and problem solving with internal and external customers. Uses clinical software to document activities, track performance outcomes and produce performance reports. 
• Provides training and orientation, creates reference materials and shares expertise with others.
• Seeks continuing education opportunities, completes required in-services and maintains professional growth by attending various department, institutional and external meetings, seminars and workshops. 
• Applies performance improvement strategies to promote continuous process improvement.
• Identifies opportunities and collaborates with specialty pharmacy team/department to implement solutions. May serve on department or hospital-wide committees as needed. 
• Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met.
• Performs activities in support of patient flow that may include patient placement activities. 
• Ability to assume other related responsibilities as assigned.

Required Job Qualifications:

• High School Diploma or Equivalent.

• Five years' experience in the alternate site care environment.

• Excellent problem solving skills and the ability to work independently in a fast paced environment.

• Experience providing customer service to both internal and external customers, including meeting quality standards for service and evaluation of customer satisfaction.

• Excellent interpersonal, verbal and written communication skills and organizational skills.

• Knowledge of and guarantees compliance with: state and federal regulations, accrediting body standards, HDM pharmacy policies and procedures and standards of performance.

• Knowledge of marketing strategies, processes and available resources.

• Ability to develop, plan and implement short- and long-range goals.

• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

• Computer skills (Word, Excel, patient databases, email); experience using voicemail and cell phones.

• Telephone, computer systems, copiers, fax machines, calculator and other office equipment as necessary.

• Advanced knowledge of Medicare, Medicaid and insurance benefits.

• Normal office and clinical environments.

Preferred Job Qualifications:

• Bachelor's Degree.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician III assists licensed pharmacists in the practice of pharmacy performing the duties described in the Technician II position description as well as serving as a role model for other technicians through added responsibilities, specialization in technician pharmacy practice, demonstrating leadership and initiative, and fulfilling the needs of the department.
The Technician III is actively involved in the training and development process and the development of policies and procedures specific to their practice site and is responsible for the daily technical operations of the area. The Technician III must have the capacity to work effectively and efficiently in areas routinely requiring a higher degree of prolonged technical concentration, liability, and risk.

Other information:
Required Job Qualifications:
• Must be a high school graduate or equivalent.
• Current State of Illinois Pharmacy Technician license.
• Individual must have EXCPT and/or PTCB (Pharmacy Technician Certification Board) certification.
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least 6 months of previous experience as a pharmacy technician.
Preferred Job Qualifications:
• Two years of college training or its equivalent.
• ACPE IV certification.
• Hazardous drug compounding certification.
Physical Demands:
• Ability to lift/move 30-50 pounds.
• Ability to stand for long period of time (4+ hours) between breaks.
• Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
• This position requires up to 10% travel. Employee needs to be able to work extended hours due to business needs.
Competencies:
• Must meet the competency requirements of a Pharmacy Tech II.
• Competency demonstrated and ability to train others in at least seven of the tasks below:
A. IV Compounding
B. Hazardous drug identification and compounding
C. Crash Cart restock/outdate process/reporting running
D. Fluids ordering/restocking
E. Narcotics/CII Safe receive, send, return, expire transactions and report running
F. OR/Anesthesia ADC restock/troubleshooting
G. Pediatrics drug identification and compounding
H. ADC configuration, set up, troubleshooting, report running, review, and analysis
I. MPI Prepacker
J. Storeroom ordering
K. Recalls; processing, segregating and removing from inventory/ADCs
• Ability to effectively follow directions, analyze problems and interpret analytical data.
• Strong communication skills with an emphasis on customer service skills.
• Accountable for his/her actions, progress and development.
• Attention to detail to provide high quality care and accurate medication preparation.
• Ability to operate technology accurately and efficiently by the end of the defined training period.
• Consistently demonstrates leadership and initiative to peers and others in handling workload.
• Planning, prioritizing, and analyzing situations are frequently.
• Consistent outstanding attendance record relating to tardiness and absences.

Responsibilities:
• Active participation in the Pharmacy Department Technician Career Ladder development and ongoing revisions.
• Interacts professionally and appropriately with other healthcare professionals and Rush system employees.
• Demonstrates ability to coach/train other technicians and pharmacy students.
• Demonstrates adaptability, initiates action, manages work, contributes to team success, communication, professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations
• Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
• Ability to use available print and online references as appropriate.
• Understand the pharmacy workflow for first doses, Automated Dispensing Cabinet (ADC) refills, cart fill and batches.
• Understand the pharmacy workflow for medication returns and medication disposal.
• Performs pharmaceutical calculations accurately including fundamental math calculations, metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
• Responsible for the accurate interpretation of EPIC pharmacy labels:
• Interpretation and understanding of medical abbreviations.
• Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
• Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required.
• Responsible for the accurate and timely filling and delivery of patient-specific medications and ADC restocks.
• Ability to troubleshoot ADC equipment (i.e.: failed drawers, inventory, outdates).
• Ability to utilize technology in the pharmacy including, but not limited to CII Safe, Carousels, DoseEdge, WASP, MILT, RxVerify as needed for assigned duties.
• Responsible for the preparation of non-sterile compounding and packaging:
• Ability to accurately draw up oral syringes, compound oral suspensions and other duties as assigned.
• Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
• Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
• Responsible for utilization of Epic for technical requests (i.e.: missing mediations, ADC out of stock and responding to in-basket messages)
• Responsible for inventory, storage and supply maintenance of assigned areas.
• Responsible for training and compliance with USP <797>, USP <800>, USP <795>, and aseptic technique practices when preparing sterile and non-sterile products:
• Recognizes incompatible, unstable and/or expired compounded products.
• Maintains all required documentation of compounded products and production areas for sterile and non-sterile products.
• Recognizes investigational drug orders and documentation requirements for preparation and use.
• Responsible for exchanging emergency carts and completion of required documentation..
• Responsible for knowing the laws and regulations related to controlled substances.
• Maintain cleanliness of all equipment and work areas.
• Knowledge of departmental and Medical Center safety practices.
• Awareness of departmental quality assurance processes.
• Actively participates in various departmental committees and educational activities as assigned.
• Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department
• Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
• Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
• Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.