Location: Chicago, Illinois / Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Inpatient Clinical IT Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $50.68 - $85.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join Rush University Medical Center as a Clinical Systems Architect and help shape the technology that powers patient care across a leading academic health system. In this role, you will design and architect integrated solutions that support critical clinical and pharmacy systems, ensuring seamless connectivity between third-party applications and the enterprise Electronic Medical Record, including Epic. Your work will directly support clinicians, pharmacists, and operational teams by delivering reliable, secure, and scalable systems that enhance patient care and streamline clinical workflows.

As a technical leader, you will guide the architecture, integration, and lifecycle management of enterprise clinical and pharmacy applications. You’ll partner with clinical stakeholders, pharmacy teams, IT colleagues, and vendors to implement and optimize complex systems, lead integrations using technologies such as HL7 and interface engines, and ensure solutions align with organizational strategy, security standards, and regulatory requirements.

This is an exciting opportunity for a healthcare IT professional who enjoys solving complex integration challenges and designing enterprise-level solutions that support both clinical and medication management workflows. If you’re passionate about leveraging technology to improve care delivery and thrive in a collaborative, mission-driven environment, this role offers the chance to make a meaningful impact while working with cutting-edge healthcare technology.

Responsibilities:

Solution Design & Architecture

• Design and maintain end-to-end application solutions integrating third-party systems with Epic EMR and other related systems
• Define system architecture, data flow, and integration standards to support clinical and operational workflows
• Evaluate application solutions for scalability, reliability, security, and long-term sustainability

Application Integration & Support

• Lead integration efforts utilizing HL7, Epic Bridges, and interface engines
• Oversee implementation, upgrade, and optimization initiatives for enterprise applications
• Serve as escalation point for complex or systemic issues and assist with resolution
• Ensure systems meet organizational security, compliance, and availability requirements

Technical Leadership & Project Oversight

• Serve as application or technical lead for cross-functional projects
• Coordinate with vendors, security teams, and internal stakeholders to deliver solutions on time and within scope
• Provide direction and guidance to analysts and technical team members
• Participate in governance, project review, and change management processes

Operational Excellence

• Navigate ITSM tools (e.g., ServiceNow) for project tracking
• Support system maintenance, patching, and vendor-managed upgrades
• Develop and maintain technical documentation, workflows, and process standards
• Perform data analysis and reporting using scripting, SQL, and productivity tools as needed

Stakeholder Engagement

• Maintain transparent communication with business and clinical stakeholders
• Translate business requirements into technical architecture and solution designs
• Promote collaboration and continuous improvement across digital and Information Services and operational teams

Required Job Qualifications:

• Bachelor’s Degree
• 5+ years of experience in healthcare clinical information systems, application integration, or solution architecture
• Experience with system to system connections, HL7 interfaces, and interface engines (e.g., Cloverleaf/Ensemble)
• Demonstrated experience leading application implementations and integrations
• Strong communication, documentation, and stakeholder engagement skills

Preferred Job Qualifications:

• Master’s Degree in Computer Engineering, Information Systems, Computer Science, or related field
• 7 + years of experience in healthcare clinical information systems, application integration, or solution architecture
• Epic Certification in Major Epic Application (Willow, Orders, ClinDoc, Ambulatory)
• Any of Epic Bridges, Cogito, Clarity, Caboodle certified or proficient
• Experience with enterprise clinical and ancillary systems, including but not limited to:
• • Pyxis (BD), Omnicell
  • Integrated Infusion Pumps (Alaris, CADD solis)
  • CAPS, CPR+, HoverCam, CareTend (WellSky), AnywhereRN, Protenus
  • Robotics, printers, scanners and other clinical peripherals
• Experience with ServiceNow or similar IT service management platforms
• Scripting or automation experience (VBS, command line)
• SQL and data analysis experience
• Prior experience in healthcare security, regulatory compliance, or system migrations
• Limited experience in health system related patient care role (pharmacy technician, imaging technician, medical assistant or any others not otherwise stated)

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatric Neurology Research

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Care Management

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $10.00 - $500.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Social Work Care Mgr (CM) works with physician practices and inpatient teams to promote the effective utilization of services and coordination of patient centered care. The CM contributes to the team's effectiveness by reviewing plans of care, identifying barriers to effective and efficient utilization of resources, and appraising patients' psychosocial, financial and clinical needs throughout the continuum of care. The CM functions as a liaison between patients, physician practices, the hospital, and the community and ensures that patients' continuity of care and psychosocial needs are met. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current license in Illinois as Social Worker (e.g,.LSW)
•Ability to perform all job components and serve as a team resource for socially or clinically complex cases within their professional expertise. (Social Work)
•1 year of experience (or completed internship) as a health care or mental health services provider for the neonate, pediatric, adolescent, adult and /or geriatric patient, and expert knowledge in case management, discharge planning, social service, and criteria application.
•Ability to perform tasks independently,
prioritize workload, and analyze data.
•Experience with information system and windows technology and competency within the UM Information System.
•Team building skills and flexibility.
Preferred Job Qualifications:
•Masters in Social Work from an accredited university.
Physical Demands:
•Role requires walking and climbing stairs throughout the Medical Center

Responsibilities:
1. Functions as an expert clinical practitioner within the Case Management team and serves as a resource to assigned physician practice groups. Shares their professional expertise as a social worker and serves as a resource for CMs within their team to manage socially complex cases.
2. Provides basic assessment of patients' health care needs, monitors patients' progress, and confers with physician practice group and health care team regarding variances from the anticipated plan of care. Seeks assistance as needed regarding complex clinical care issues.
3. Provides and coordinates social services to patients and their families. Assesses patient's basic and in-depth psychosocial, financial, cultural, and family situation.
4. Manages a complex patient caseload and demonstrates expert ability to coordinate and implement discharge management services and provide continuity of care planning. Finds community resources for potential sources of assistance, maintains contact with community resources, and consults with physicians and inpatient groups regarding use of community resources
5. Reviews admissions and ongoing stays of patients with respect to the medical necessity, appropriateness, and quality of care. Applies criteria, performs concurrent review process. Works with physicians and Medical Director regarding Case issues and concurrent denials as indicated.
6. Applies pathways/guidelines, assesses variances, and proposes interventions as indicated. Participates in the development, implementations and evaluation of pathways/guidelines and process improvement plans.
7. Collaborates with inpatient staff and physician groups to determine goals for length of stay management and discharge management activities. Promotes cost-effective quality care services
8. Monitors and reports potential quality issues and makes recommendations when appropriate.
9. Utilizes the CM information system and appropriate technologies. Monitors variances and trends related to select goals. Assist CM team and hospital groups to develop action plans and address identified opportunities for improvement.
10. Promotes customer satisfaction among patients, families, physicians, external case managers, payors, vendors, and inpatient staff. Actively promotes ICARE principles.
11. Serves on hospital-wide and departmental committees when applicable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: S. Loop Multispecial

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 5:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology PBC Lisle

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Urology PBC POB

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Department: LADS School Age Program

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $16.20 - $21.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The LADS Group Worker, under the supervision of the LEAD teacher will be responsible for planning and implementing an age and developmentally appropriate daily program as a caregiver for the children. Responsibilities include but not limited to: Participating with children age of five to twelve years old, provide care, nurturance, protection and supervision for all children on site, on excursions and during pick up services. Proper care of program equipment and supplies, works as a team with all classroom staff, collaborating with team members in planning the program. The Group worker reports to the School Coordinator and LEAD teacher. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High School Diploma or GED.
•Available to work full time during summer.
•Will consider candidate with six credit hours in child development, psychology and/or recreation.
•Warm, supportive attitude toward children.
•Reliable.
•Flexible in receiving assignments or adapting to changes in the program.
•Willing to accept supervision in order to improve performance.
Physical Demands:
•Must be physically able to perform the job of an early childhood teacher (e.g. able to lift children and/or equipment up to 40lbs; able to stoop, bend, sit and stand for extended periods of time).

Responsibilities:
1. Establish and maintain a safe and healthy learning environment.
2. Promotes healthy eating practices.
3. Maintains a clean and safe environment.
4. Is aware of necessary information to ensure the safety and well-being of the children.
5. Maintains an orderly learning environment.
6. To advance physical and intellectual competence.
7. Supports a balance between child-initiated and teacher initiated activities.
8. Supports a balance between quiet and active learning activities.
9. Uses equipment and materials for indoor and outdoor play that promotes children's physical development.
10. Supports an integrated curriculum that meets the needs of individual children.
11. Supports experiences that promote language and literacy development.
12. Supports activities that promote the acquisition of math and science concepts.
13. Assist with extra-curricular programs such as music, gymnastics, swimming, etc.
14. To support social and emotional development and provide positive guidance.
15. Supports activities that develop positive self-esteem.
16. Supports activities that develop social skills.
17. Supports culturally diverse experiences.
18. Uses and promotes positive guidance techniques.
19. Supports a wide variety of creative and expressive activities.
20. Supports routines with smooth transition periods.
21. Communicates with children at their developmental level.
22. Encourages children to be independent.
23. To establish positive and productive relationships with families.
24. Greets parents at pick up and drop off times.
25. Supports positive relationships with families.
26. Supports a variety of ways that families can participate in the program.
27. To maintain a commitment to professionalism.
28. Promotes the center's philosophy and educational objectives.
29. Support the center's code of ethical conduct.
30. Engages ongoing staff development to improve personal and professional goals.
31. Supports the professional growth and development of colleagues by sharing materials and information and providing helpful feedback and encouragement.
32. Attends staff meetings, workshops, and in-service training provided by the center.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Child Life Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (10:00:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Child Life Specialist 1 is responsible for the coordination, planning, implementation, and evaluation of comprehensive therapeutic and educational programs for infants, children, adolescents and their families. The primary purpose of the program is to provide optimal developmental and psychosocially appropriate care and interventions designed to circumvent the negative psychological impact of hospitalization and illness. The Child Life programs are goal oriented and include infant stimulation, promoting socialization, providing sensory stimulation, developing coping skills, enhancing body image and awareness, increasing self-esteem, facilitating positive adjustment, fostering self-expression, maintaining autonomy, non-pharmacological pain management activities, and providing age-appropriate education about the child’s illness and hospitalization. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor’s degree in Child Life, Child Development, Education, Therapeutic Recreation, or Psychology.
• Current professional Child Life certification or eligible to sit for the exam at time of hire; must pass exam within six months of hire.
• Able to maintain confidentiality patient privacy.
Physical Demands:
• Able to lift and carry 25 lbs

Responsibilities:
1.Assesses all infants, children, and adolescents within 48 hours of admission to a pediatric unit or receipt of a referral for patients up to 17 years old on adult units.
2.Observes, records, and reports relevant information relating to the patient as it pertains to Child Life, and works in collaboration with the family and health care team regarding the care of the patient.
3.Determines developmental, emotional, medical and familial status of patient and develops treatment goals that address emotional and developmental needs.
4.Plans, implements, and evaluates a comprehensive therapeutic intervention program for children and families. Documents in clinical record. Incorporates the Rush values of care in the delivery of patient care.
5.Prepares children, youth, and families for medical and surgical procedures, both cognitively and emotionally, through play, demonstration and/or dialogue.
6.Provides emotional support during procedures by accompanying children to the Operating Room or treatment area and remaining present during procedures to provide coaching and support.
7.Provides infant stimulation, play, and other activities that foster continued growth and development.
8.Designs and creates teaching tools that are developmentally and situationally appropriate for individual patient needs.
9.Coordinates and conducts formal and informal support programs for patients and families, including education programs.
10.Counsels individual patients and families to help them cope with the negative effects of illness and hospitalization, including bereavement.
11.Attends patient care conferences. Participates with multidisciplinary health care team in the development and implementation of specific patient management plans.
12.Advocates for the psychosocial needs of pediatric patients throughout the medical center.
13.Serves as liaison between hospital and participating schools/programs.
14.Provides orientation and ongoing Coordinates special events and programs with outside agencies as well as Community Affairs, Philanthropy and other medical center departments.
15.Identifies environmental safety hazards for children and develops corresponding preventive/protective measures. Participates in Child Life QI activities and completes departmental reports as assigned.
16.Selects, purchases, and maintains an inventory of therapeutic, educational and recreational books, toys, games, videos, electronic equipment, and other supplies as indicated. Keeps expenses within limits established by annual operating budget.
17.Accepts responsibility for development and professional practice. Participates in activities which further develop professional growth such as in-service attendance, professional organization membership, and continuing education programs.
18.Maintains professional certification
19.Other relevant duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 5Kellog-Adult Observation Unit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Care Management

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Social Worker Care Manager LSW 1 works with the Social Work Care Manager 2, Social Work Care Manager 3, Care Management Social Work Director, RN Care Managers, physician practices, persons/families, as well as inpatient and outpatient teams to facilitate effective care management, coordination of services at the appropriate level of care, and implement sustainable transition plans. The SW CM 1 contribute to the team's effectiveness by coordinating person centric transitional care plans, resolving barriers, and addressing in-depth psychosocial needs. They manage a complex caseload, actively support performance improvement initiatives, and function to provide effective communication between persons, physician practices, the hospital, and the community. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master's Degree in Social Work from an accredited university.
•Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required. Employee will be subject to demotion or termination if licensure is not obtained within the given timeframe.
•Ability to perform all job components and serve as a team resource for clinically complex cases within their professional (social work) expertise.
•Experience as a health care provider for the neonate, pediatric, adolescent, adult and /or geriatric patient, and knowledge in care management, discharge planning, social service, are usually.
•Experience related to psychosocial issues, crisis management, conflict resolution, and person centered planning and care transitions.
•Skilled educator and communicator.
•Excellent interpersonal and team building skills, and ability to collaborate effectively with physicians, nurses, and other staff.
•Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
•Strong working knowledge of computer databases, electronic medical record systems, and info technology.
•Willingness to maintain flexible work hours, assume other duties as assigned.
•Maintains professional growth and meets licensure/CEU requirements by attendance at various internal/external meetings, seminars, workshops.
•Willingness to present information to peers, team, etc.
Preferred Job Qualifications:
•LCSW or commitment to obtain.
Physical Demands:
•Ability to travel throughout the Medical Center.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Has a specialized knowledge, education and experience in the fields of human behavior, psychology and problem solving. They will be responsible for managing complex patient caseloads.
2.Provide comprehensive psychosocial assessments on their patients.
3.Educate patients on the levels of heath care; entitlements; and community resources.
4.Helping patients and families adjust to hospital admission; possible role changes; exploring emotional/social responses to illness and treatment.
5.Promoting communication and collaboration among health care team members.
6.Educating hospital staff on patient psychosocial issues.
7.Coordinating patient discharge and continuity of care planning and throughput.
8.Ensuring communication and understanding about post-hospital care among patient, family and health care team members.
9.Advocating for patient and family needs and facilitating referrals for continuity of care.
10.Documents all activities in a comprehensive, appropriate manner.
11.Referral to legal services.
12.Facilitating support groups if appropriate.
13.Provides leadership, support and clinical expertise within Care Management teams to achieve outcomes.
14.Functions as a role model within the team. Demonstrates ownership of the person centered plan, complex psychosocial issues and anticipated outcomes. Provides proactive planning, coordinated transition plans, and implements readmission avoidance strategies. Serves as a resource to physicians, nurses, peers and CM staff in managing complex cases and resolving issues.
15.Provides leadership and facilitates communication within the inpatient and cross continuum teams to assure effective sustainable care transitions from hospital to home, within community care settings, and/or to supplement care for high risk patients.
16.Supports team education and training functions related to complex psychosocial issues and transitions in care coordination. Conducts education for staff including care managers, liaisons, nurses, physicians and allied health professionals, as requested.
17.Implements effective communication between inpatient units, care management team, physicians, nurses, pharmacy, persons/families, Health & Aging, and external providers.
18.Coordinates interdisciplinary conferences, serves on committees and leads work groups to address psychosocial/care coordination issues. Effectively responds to Abuse & Neglect calls.
19.Models and maintains a quality based proactive person centered approach to achieve department and institutional goals and process improvements.
20.Models a person centered approach to support to the treatment team, person/family directed plans and engagement. Supports customer satisfaction among persons, families, physicians, external case managers, payers, vendors, and inpatient staff.
21.Participates in research to evaluate project initiatives.
22.Applies evidenced based practice.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $50.68 - $75.51 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for facilitating successful project delivery including the planning, scheduling, execution, and closing of all assigned projects within established budget and schedule. Utilizing Project Management (PM) methodologies, while managing all project team members (organizational resources and engaged third party vendors/consultants) to deliver solutions according to project scope and goals. Supporting the execution and coordinating the projects of multiple team members and leaders. Overseeing relevant project documents and deliverables and report on progress throughout the project life cycle as well as acquire a deep understanding of Rush’s internal administrative systems and existing capabilities, in order to support the operations team in the efforts to drive operational efficiencies and provide solutions to a variety of business challenges. Providing guidance, coaching and support for less experienced colleagues. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in business administration, projection management, health care or related discipline.
•At least six years of project management experience required.
•PMP or Lean Six Sigma Certification required within one year of hire.
•Strong organizational, analytical and communication skills.
•Through knowledge of formal project management methodologies and proven skill in effective execution required.
•Proficient and functional knowledge of MS Office (including Work, Excel, PowerPoint, Visio, Access, Outlook) and Project Management software.
•Thorough knowledge of formal project management methodologies and proven skill in effective execution.
•Strong time management and prioritization skills.
•Ability to execute project management leveraging Lean process improvement methodology required.
•Ability to work effectively with individuals at all levels in the organization.
•Demonstrates strong knowledge and competency regarding lean tools, methods and mindset.
•Hours outside normal business hours may be occasionally required to meet project deadlines.
Preferred Job Qualifications:
•Professional in Project Management (PMP) or Lean Six Sigma certification.
•Ability to execute project management leveraging Lean process improvement methodology.

Responsibilities:
Job Responsibilities:
•Effectively manages multiple projects simultaneously leveraging required and available resources as needed.
•Directs and manages project development and progress from beginning to end.
•Guides teams as they work with project sponsors and business stakeholders to define project scope, objectives, tasks, milestones, budgets, and measures of success.
•Establishes project governance with key leaders and stakeholders and facilitate governance activities to ensure leadership effectively clears roadblocks and promotes the success of the project.
•Acts as liaison between IT stakeholders to strengthen understanding of business-aligned goals.
•Drafts and submits budget proposals and recommend subsequent budget changes.
•Plans, estimates, and control project costs, including resource planning, to ensure project is delivered on time and within budget.
•Builds, develops, and grows any business relationships vital to the success of the project.
•Estimates and identifies the resources and participants needed to achieve project goals.
•Negotiates with contractors and internal department managers for the acquisition of required personnel.
•Develops scaled project plans and associated communications documents using standard tools.
•Identifies and manages project resource needs and goals - strategies, staffing, scheduling, issue resolution, contingency plans, communication plans, and change control.
•Facilitate or participates in routine project team meetings to establish and continually manage project requirements and expectations with team members and other stakeholders.
•Coaches, mentors, and motivates project team members and contractors, influencing them to take positive action and accountability for their assigned work.
•Provides project management coaching and mentoring to others in the organization.
•Determines the frequency and content of status reports from the project team, analyzes results and troubleshoots problem areas.
•Tracks and reports status (progress, next steps, issues) against project plans to appropriate stakeholders and senior management based upon agreed to communication plans.
•Collaborates and coordinates efforts with those of the organizational performance improvement infrastructure.
•Identifies and manages project dependencies and critical path.
•Identifies and resolves issues/conflicts and/or escalates where appropriate for resolution.
•Proactively manages potential scope and schedule changes. Where required, escalates based upon standards established within communication plan.
•Guides team in the maintenance of project management guidelines, training programs, policies, and procedures.
•Conducts project lessons learned sessions and creates a recommendations report in order to develop best practices and tools for project execution and management.
•Performs other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Rush Access Center - Office

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.