Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Volunteers

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager has responsibility and accountability for the efficient and effective administration of the departments of Volunteer Services, Information Center and Transportation. The Manager is responsible for assuring a collaborative partnership with the various departments throughout the Hospital in ways that demonstrate support for the organizations mission and vision. The Manager models the Rush values, acts in accordance with Rush policies and procedures, and holds others accountable for meeting standards which may be informed by industry best practices, or may be regulatory in nature. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
• Bachelor’s Degree.
• Five years of work-related experience, e.g. customer service as well as the orientation, training, supervision and management of staff, both paid and volunteers.
• Proficiency in Microsoft Office Suite.
• Must possess strong written and verbal communication skills
• Ability to communicate at all levels of an organization and work well within a team environment in support of organizational objectives.
• Experience with conflict resolution and mediation.
• Ability to handle constant interruptions in a changing work environment with patience and poise.
• Demonstrated experience with mentoring, coaching and presenting formal training programs to volunteers and staff.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Excellent customer service skills.
• Flexible and adaptable personality with effective time and stress management skills.
• Ability to act independently using a good judgment in making decision pertaining to needs of families and volunteers.
• Subscribes to the Rush statements of Vision, ICARE Values and Mission.
• Adherence to policies and procedures as established. •
•Flexible work hours
•Good communication skills
• Computer skills
• Good time management and organizational skills
Physical Demands:
Moderate physical activity, including:
oAbility to push a Workstation on Wheels for an extended period of time.
oAbility to walk or stand an extended period of time, i.e. length of shift.
oRequires handling of average-weight objects up to Thirty (30) pounds.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1. Manage the operational functions of the departments, which includes both Volunteer Services, Information Center, and Transportation.
2. Assures a high-quality work environment for staff and promotes a positive, collaborative culture with other disciplines.
3. Assures a common standard of service and care throughout the department and contributes to the overall hospital organization in a similar manner.
4. Responsible for participation on appropriate committees and professional organizations.
5. Prepares annual operational budget in accordance with Finance Department guidelines.
6. Recruit, interview, hire, supervise, train and discipline staff.
7. Provide staff assessments including annual evaluations, monitoring annual competency training and on-going education. Conducts quarterly meetings.
8. Actively supports facility community efforts, and represents the hospital in the community through participation in community partnerships, organizations, etc.
9. Acts as the Hospital Liaison and Coordinator for the OPRFHS Community Integrated Transition Education Program (CITE II). Works closely with the on-site High school Supervisor and job coaches to ensure successful outcomes for the students and staff who work with them.
10. Develops and monitors department budget and recommends actions when variances occur. 11. Volunteer Services
•Overall responsibility for volunteer management, including all functions of the volunteer programs.
•Directs recruitment, placement, orientation /training, retention, annual requirements and competencies of volunteers and maintains accurate/up-to-date records and statistics.
•Oversees implementation of Recognition activities and events.
•Responsible for training appropriate staff to utilize volunteers effectively.
•Performs necessary recordkeeping for volunteer processing including new and terminating volunteers.
•Maintains records of volunteer service contributions to the Hospital and submits reports to Finance on a monthly basis. G. Provides mentoring and counseling of volunteers as needed.
12.Information Center :
•Acts as the Hospital’s Guest Services liaison. Has overall responsibility for the smooth functioning of Front Lobby Surgical Waiting Area. Collaborates with Ambulatory Surgery Unit to ensure patient and family satisfaction. Addresses patient and family concerns if Guest Relations Associate Lead is not available. Resolves concerns if possible and/or record and document all cases. Oversees the HospitalContracts when applicable.
H. Collaborates with other departments as needed
13. Transportation
•Coordinates the hospital transportation program.
•Collaborates with other departments as needed to ensure safe and efficient patient transportation.
•Utilizes electronic transportation modules and ensures staff training.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 12E Surgical IMCU

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $48.07 - $74.39 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Nurse Leader (CNL) functions as an advanced generalist providing and managing care for patients, individuals, families, and communities in the microsystem. The CNL is a point of care expert clinician, outcomes manager, client advocate, educator, information manager, system analyst/risk anticipator, team lead, professional, and lifelong learner. The CNL collaborates with nursing leadership and the healthcare team, and serves as guardian of care, coordinator for the improvement of patient care outcomes, and resource in the management of clinically complex patients. The CNL provides insight regarding the microsystem for collaboration with the Clinical Nurse Specialist (CNS) on macrosystem processes and outcomes. The CNL and CNS roles intersect at the point of patient care delivery with the shared goal of facilitating safe, quality, cost-effective care. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current State of Illinois Professional Registered Nurse licensure
•Graduate degree in nursing
•oNational certification as Clinical Nurse Leader required upon hire unless candidate is currently enrolled in Rush University’s GEM Nursing Program.
Candidates enrolled in this program must successfully complete the program and earn their CNL certification.
•Two years relevant nursing experience
•BLS; other emergency cardiovascular care certifications as pertinent to practice area.
•Current evidence-based clinical practice and expertise.
•Demonstrated track record of success in participating in/leading microsystem quality initiatives.
•Demonstrated professional and effective communication skills (verbal, nonverbal, written), time management, and interpersonal skills.
•Demonstrated critical thinking skills and ability to make sound judgments and to monitor and respond to patient needs or changes in condition and positively influence the patient/customer
•Basic computer skills, Excel, PowerPoint, etc.
•Demonstrated ability to navigate and utilize an electronic medical record.
•Demonstrates population-specific clinical knowledge utilizing current literature and research, updating knowledge with any new evidence relative to role in direct patient care and in other elements of Clinical Nurse Leader role.
•Synthesizes quantitative and qualitative evidence for critical thinking and decision making to achieve optimal patient outcomes.

Responsibilities:
Job Responsibilities:
Evidence-Based Practice
•Coordinates comprehensive evidence-based education to patients and family, addressing social and psychosocial barriers, social justice, and health equity in the patient care continuum.
•Evaluates evidence for practice, implements evidence-based practices, and uses quality improvement strategies to affect improved outcomes in the microsystem.
•Collaborates in the development, implementation, and evaluation of care and best practices pertinent to patients within the microsystem.
•Collaborates in provision of education and competency validation, and coaches and mentors new and established staff through department-based initiatives and learning opportunities, and real-time review.
Relationships and Caring
•Serves as an advocate and resource for the care and coordination of patients across a microsystem.
•Collaborates to address complex patient/family goals and interventions to improve patient outcomes.
•Reviews and critiques patient care plans, and works with the interdisciplinary team to customize interventions to attain individual patient and family goals, and reduce the risk of complications.
•Identifies variances related to length of stay, readmissions, and the discharge/care transition planning process across the continuum of patient care, and develops individualized plans to resolve barriers.
Critical Thinking
•Identifies factors related to safety for patients, visitors and staff, and develops and implements plans to ensure safety across the continuum of care.
•Coaches staff and students in the development and application of critical thinking in order to manage complex patients, identify changing patient conditions, and in the delivery of patient care.
Technical Expertise
•Partners to design and implement processes, and fosters utilization of new technology and products for improving patient care and outcomes.
•Reviews specific patient cases to determine compliance with standards for nursing practice and reports findings to leadership, advisory committees, and appropriate standing committees.
•Collaborates to create and implement educational programs at the microsystem level to foster clinical expertise and growth of staff.
Leadership
•Maintains open communication with leadership in order to identify trends and address concerns impacting delivery of quality care.
•Collaborates in initiatives relative to maintenance of Joint Commission accreditation, ANCC Magnet designation, and other specialty designations and accreditations within the organization.
•Partners to support academic programs to foster meaningful educational experiences.
•Implements and engages in care coordination of specific activities, conferences, strategies, and interventions to move the patient through the continuum of care as part of the interdisciplinary health care team.
•Serves as a role model, formally recognizes others, and encourages peer advancement.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Urology PBC POB

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00AM - 4:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. The Pharmacy Technician 1 assists pharmacists in the practice of pharmacy performing duties such as preparing, filling and labeling medications for patients in the Hospital. As patient care assignments dictate, the Technician 1 is responsive to the explicit need of all patients. When relevant, appropriate standards of practice and sensitivity to the psychosocial needs of these patient populations.

Other information:
Required Job Qualifications:
•Must be a high school graduate or equivalent
•Must have applied for State of Illinois Pharmacy Technician license
•Individual must be willing to have completed PTCB (Pharmacy Technician Certification Board) and or EXCPT certification before the next license renewal cycle (State of Illinois requirements)
Preferred Job Qualifications:
•Admitted to a guild program
•1 year hospital experience
•1 year retail pharmacy experience
•Currently a pharmacy student
•Graduated from an approved Pharmacy Tech Program
•ACPE IV certification
•Hazardous drug compounding certification
Physical Demands:
•Ability to lift/move 30-50 pounds
•Ability to stand for long periods of time (4+ hours) between breaks
•Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
•May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
Competencies:
•Must be able to interpret and understand medical abbreviations.
•Ability to utilize technology in the pharmacy including, but not limited to Office products, Carousels, DoseEdge, WASP, MILT,MPI Pre-packer/labeling system, CII Safe, and RxVerify as needed for assigned duties.
•Recognizes the regulations for repackaging medications for non-sterile compounding and packaging.
•Analyze problems and interpret analytical data.
•Strong oral and written communication skills with an emphasis on customer service skills.
•Ability to perform work accurately with attention to detail within specified time periods.
•Ability to work cooperatively.
•Ability to handle frequent interruptions and adapt to changes in workload and work schedule.
•Ability to set priorities and solve problems.
•Ability to respond quickly to emergency requests.

Responsibilities:
A.Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
B.Understand the pharmacy workflow for first doses, automated dispensing cabinet refills, cart fill and batches.
C.Understand the pharmacy workflow for medication returns and medication disposal.
D.Responsible for the accurate interpretation of EPIC pharmacy labels:
E.Responsible for the accurate and timely filling and delivery of patient-specific medications and Automated Dispensing Cabinet (ADC) restocks.
F.Responsible for the preparation of sterile and non-sterile compounding and packaging:
G.Responsible for answering phones, assisting caller with requests and any other technical duties as assigned.
H.Responsible for utilization of Epic for technical requests (i.e.: missing medications, ADCs out of stock, and responding to in-basket messages)
I.Responsible for inventory, storage and supply maintenance of assigned areas.
J.Responsible for exchanging emergency carts and completion of required documentation.
K.Responsible for knowing the laws and regulations related to controlled substances.
L.Maintain cleanliness of all equipment and work areas.
M.Responsible for learning departmental quality assurance processes and hospital safety practices.
N.Actively participates in various departmental committees and educational activities as assigned.
O.Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Specimen Acquisition

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.00 - $23.38 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School graduate.
• National Phlebotomy Association or equivalent certification.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.

Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: UME - Technology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The individual in this position will provide day-to-day management and support of Rush Medical College (RMC) data, applications, and internal systems. They will collaborate with the Center for Teaching Excellence (CTEI) and Digital and Information Services (D&IS) analysts to maintain and enhance RMC’s learning management systems (LMS). This individual will work closely with RMC stakeholders and the RMC Data Manager to design effective dashboards that utilize the data from the Rush University/RMC data warehouse. They will also analyze RMC data collection and work to improve the implementation of collection techniques. The individual in this position exemplifies the Rush mission, vision, and ICARE values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Bachelor’s degree is required; knowledge and/or proven experience with the creation, analysis, and reporting of data.
•High level of proficiency in data handling tools such as Excel, database applications, and data visualization applications.
•Experience in the use of an LMS system, Data Warehousing in any combination.
•Demonstrated experience managing projects involving a team of participants.
•Detail-oriented, highly organized with an ability to manage multiple tasks and interact with others professionally and cordially.
•Possess excellent written, verbal communication, and interpersonal skills and perform effectively on their own as well as part of a team.
•Maintains confidentiality and accuracy of all RMC student/course faculty data.
•Proven ability to set and maintain a standard for a high volume of productivity in a fast-paced environment.
•Must be able to build and maintain a positive team environment and culture.
Preferred Job Qualifications:
•Master’s degree
•1 year of experience in the project management of application systems and information management
•Experience in an academic environment

Job Responsibilities:
•Manages the day-to-day operation of Canvas and Oasis LMS systems; Triages and resolves all system issues. Works closely with CTEI and D&IS teams to investigate and solve issues.
•Serves as the administrator of RMC’s system to record student attendance and track requests for excused absence. Uploads data, maintains events and groups, and creates documentation for users. Works with aPlus+ representatives to troubleshoot issues or suggest enhancements.
•Participates in yearly curriculum building in RMC systems, including rostering, group creation, and event import.
•Manages Oasis user databases, including importing new users, and collaborating with clerkship coordinators and Graduate Medical Education (GME) to identify and deactivate users no longer active.
•Works with University IT staff to maintain Airtable user accounts.
•Develops and updates documentation for faculty/staff/students on the use of data, applications, and RMC systems. Maintains documentation for easy retrieval.
•Collaborates with RMC stakeholders to design visualization dashboards. Works with the RMC Data Manager to communicate vision to ensure the desired output.
•Maintains the integrity and confidentiality of RMC student, course, and faculty data.
•Manages/documents all updates to Canvas and Oasis LMS systems, so changes/updates are effectively communicated.
•Manages the creation of user accounts, including Active Directory (AD) username lookup, photo upload, and accurate permission/role assignments. Validates faculty rank for inclusion in Rush systems.
•Collaborates with CTEI staff to investigate and report on various functions of Canvas and Oasis, which may be underutilized or unused for possible enhancement; works with RMC faculty/staff to explore and implement these functions.
•Creates annual clinical lotteries, including core, elective,e and site determination for rising M3 and M4 cohorts and requirement checklists (procedures, diagnoses, duty hours).
•Manages the acquisition, storage, and organization of hardware, including laptops, workstations, peripherals, cables, and adapters.
•Collaborates with other RMC staff as part of the RMC Data Governance committee, reviewing and prioritizing data requests.
•Other systems projects/duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $65.45 - $109.96 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The staff perfusionist sets-up the heart-lung machine, intra-aortic balloon pump, autologous blood salvage system, other extracorporeal systems and related equipment. During a patient procedure requiring Departmental services, the staff perfusionist, under physician supervision, manages the cardiopulmonary bypass system, the intra-aortic balloon pump, isolated limb perfusion system, autologous blood salvage system and other related systems. The staff perfusionist assists implantation and monitors ventricular assist devices. They assist in the development and application of new techniques and maintain equipment and supplies. The staff perfusionist will supervise and teach perfusion technology students. The staff perfusionist is expected to provide on-call services on a regular and equitable basis. They will assist the Director in developing and revising Departmental Policies, Procedures and Guidelines. The Staff Perfusionist exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
1.The staff perfusionist must be licensed by the state of Illinois and certified by the American Board of Cardiovascular Perfusion. A staff perfusionist may be hired into the position if they are in the process of obtaining the appropriate credentials. However, they must obtain full credentialing within the first year of employment.
2.The staff perfusionist must have a Bachelors Degree however, the candidate will be encouraged to complete a relevant Masters program.
3.The staff perfusionist must have a broad understanding of anatomy and physiology and the interactions of the major organ systems.
4.The staff perfusionist must be able to properly select and set-up the heart-lung machine, which involves:
•Reaching to the floor intermittently for up to 1 hour to assemble the heart-lung machine.
•Moving laterally in a low position.
•Reaching to 6 feet.
•Removing 20-pound boxes from a 6-ft. shelve.
•Lifting 40 pounds from a height of 6" to 36".
•Pushing and pulling 50 pounds.
•Pushing 1/4" to 1/2" PVC tubing onto a connector up to the second bar without touching the connecting ends.
•Attaching a metal bracket with a screwing motion onto a pole at levels varying from 18 to 60 inches.
•Assembling Luer lock devices. (These are small (1/16") devices attached with a screwing action).
•Placing disposable supplies in a holder designed specifically for those devices. This involves precisely lining up the device to allow it to fit into the holder and lock into place with both screwing and lever locking actions.
•Moving various pieces of the circuit to the appropriate place. This involves moving around a machine in a 5' by 2' space to make the appropriate connections.
•Opening packages without touching interior package walls or contents.

Responsibilities:
1.Follow Departmental Policies, Procedures and Guidelines.
2.Communicate with appropriate personnel regarding work activities.
3.Review and evaluate patient charts prior to procedures in which they are involved.
4.Prepare and assemble the heart-lung machine for open-heart surgery including but not limited to, priming the system with appropriate fluid, medications, and blood derivatives.
5.Provide appropriate ancillary components and equipment to nurses, physicians, and other health care professionals.
6.Control blood flow rates and gas exchange during cardiopulmonary bypass within the limits designated by Departmental Guidelines and the attending surgeon, notifying the surgeon of any deviations from protocol.
7.Using Departmental Protocols and Guidelines to evaluate and treat patient hemodynamic and laboratory data.
8.Safely initiate and terminate cardiopulmonary bypass.
9.Provide cardioplegia delivery by preparing the proper solutions, priming the system, and ensuring the mixture is delivered at the correct temperature, pressure, ratio and volume.
10.Perform ultrafiltration and dialysis for removal of excess plasma water and electrolyte balance.
11.Set-up in a timely fashion and operate other extracorporeal systems, including but not limited to adult, pediatric, and infant ECMO; portable CPB; veno-venous bypass; and isolated limb perfusion.
12.Set-up, calibrate, and operate monitoring and diagnostic equipment used during surgery and the postoperative period.
13.Collect specimens for blood pH, pO², pCO², hematocrit, and electrolytes.
•Analyze and interpret results
•Take appropriate action
14.Operate analytical equipment for continuous monitoring of arterial and venous oxygen content.
15.Assemble and operate intra-aortic balloon assist devices.
•Adjust the intra-aortic balloon assist interval to achieve maximum assist for the patient.
•Evaluate adequacy of assist on a routine basis.
16.Assist with implantation, monitoring, and troubleshooting ventricular assist devices.
17.Keep appropriate records of techniques and procedures performed and generate the appropriate charges.
18.Maintain adequate inventories of Departmental supplies and notify the Director, Chief Perfusionist, or Assistant Director when any device does not operate within specifications.
19.Perform equipment maintenance and appropriately notify the Director, Chief Perfusionist, or Assistant Director when any shortage occurs.
20.Maintain cleanliness and sterility of equipment and supplies.
21.Assemble and operate autologous blood processing devices for use during open-heart surgery or any operative procedure requiring the use of this technology.
22.Assemble and operate equipment for procuring autologous growth factor, platelet-rich-plasma, and related services.
23.Provide the appropriate stand-by level for PTCA’s (percutaneous transluminal coronary angioplasty), OPCABs (off bypass CABG’s), and other procedures requiring perfusionist stand-by.
24.Provide call for emergency or after-hours cases, equipment set-up, transport, troubleshooting, or any other situation requiring the services of a perfusionist.
25.The staff perfusionist must be able to properly select and set-up all systems outlined in the Policies, Procedure and Guidelines Manual, which involves a comprehensive understanding regarding:
•Related components
•Related equipment
•Surgical procedures relating to Departmental Services
•Fluid dynamics
•Pharmacology related to extracorporeal technology
26.The staff perfusion must have a comprehensive understanding of
•Hemodynamics
•Hemostasis related to extracorporeal technology
•Acid base management
•Gas exchange
•Electrolyte and fluid balances
•Hematology
•Hypothermia and hyperthermia
•Pathophysiology of cardiopulmonary bypass and related procedures
•Principles and practices of extracorporeal technology
•Ventricular assist devices
27.The staff perfusionist must understand the complex metabolic needs of the patient undergoing extracorporeal circulation. The perfusionist must be able to optimize patient care by coordinating system parameter changes with physicians and nurses actions and assessments.
28.The staff perfusionist must understand intra-aortic balloon pump theory, including timing and troubleshooting
29.The staff perfusionist must have an understanding of physiological monitoring, including ECGs and arterial and venous invasive monitoring.
30.The staff perfusionist must have an understanding of autotransfusion theory and practices, as well as related sequestration procedures.
31.Supervise and teach perfusion technology students in:
•patient care and Departmental activities
•the classroom, lab, or other appropriate setting as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Diag Srvcs-CT

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (11:00 PM - 7:30 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This role will provide CT Imaging for the broad patient population applying protocols defined the organization’s Radiologists and Cardiologists. This role will produce CT images that meet the quality expectations of the department. In addition to provision of CT support, is also proficient and available for working in two of the following areas: IR-CT, X-ray, O.R. X-ray, GI-Fluoro or Clinical Instructor. As a CT Tech, understands and integrates into the delivery of patient care in regards to their growth and development process. The position actively supports the Hospital’s and Department’s Continuous Quality Improvement and customer service goals, individually and as an effective team member. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Graduate from an accredited Radiography Program.
•Valid Illinois Emergency Management Agency (IEMA) license.
•Certification in CT with the American Registry of Radiologic Technologists (ARRT).
•In addition to CT, provides routine support to two of the following areas: IR-CT, X-ray, O.R. X-ray, GI-Fluoro or Clinical Instructor.
•Competent and proficient in operation of imaging equipment
•Demonstrates good interpersonal and communication skills and ability to work in a team-oriented environment.
•Working knowledge of the IT systems that support the modality
Physical Demands:
•Requires full range body motion including handling and lifting patients when necessary.
•Requires manual and finger dexterity and eye-hand coordination.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements

Responsibilities:
•Provides patient and family focused care that supports a welcoming and supportive environment and a positive patient experience.
•Maintains patient privacy and confidentiality.
•Understands and follows departmental protocols and procedures in the performance of exams and produces work that meets quality standards.
•Ability to identify and flag abnormalities.
•Produces work in an efficient manner that meets departmental productivity standards.
•Maintains the physical work environment in a manner that meets departmental and regulatory requirements.
•Reports supply shortage or equipment failure to section supervisor.
•Follows work and patient schedules.
•Assist physician in the performance of procedures.
•Maintains logs and documentation as per departmental protocol.
•Provides patient history or information necessary for proper interpretation of the procedure
•Participates in the training and development of students assigned to area through clinical affiliations.
•Fills department staffing needs as seen by the management team.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Oak Park Multispecialty-Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Responsible for assisting with daily questions and direction for the Clinic Coordinator staff. Performs at least 50% of effort in Clinic Coordinator role. Coordinates clinic activities including, coordinating all template management, scheduling, greeting and acknowledging patients throughout the check-in and checkout process, and coordinating referral and insurance authorizations, coordinating all telephone activities and troubleshooting business issues. The employee who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
•High school diploma.
•1-3 years professional medical office experience.
•Basic knowledge of and CPT and ICD9 codes.
•Basic computer knowledge.
•Excellent customer service and interpersonal skills.
•Attention to detail and accuracy.
•Sensitivity to patient health information and protection of confidentiality.
•Ability to utilize EPIC efficiently.
•Ability to sit for several hours each day and remain professional and calm under stressful situations.
•Ability to adapt to change and be flexible.
•Maintains positive, professional relationships with all members of the healthcare team through effective. communication, mutual support and respect.
•Proactively resolves conflict to improve team relationships in support of a healthy work environment.
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
•Provides leadership consistent with Rush Missions and Values.
•Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

Responsibilities:
Job Responsibilities:
•Participates in recruitment efforts with interviewing, and hiring direct reports.
•Coordinates onboarding and off-boarding of clinic staff.
•Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
•Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
•Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations.
•Provides training and mentorship to direct reports.
•Provides education to staff in the clinic.
•Conducts annual performance reviews in conjunction with manager.
•Uses effective methods to help build a cohesive team and facilitates the completion of team goals.
•Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
•Ensures compliance with accreditation and regulatory bodies within area of responsibility.
•Works with minimal supervision. Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per office protocol.
•Manages physician's template and schedule in EPIC.
•Enters, per office protocol, non-medication orders and/or referrals. Performs pre-certification of orders, procedures and surgeries.
•Performs data entry of in-patient or procedural professional charges as assigned.
•Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.
•Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources.
•Addresses patient calls efficiently and courteously.
•Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
•Schedules, cancels and reschedules patient appointments, procedures, and surgeries.
•Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.
•Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.
•Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice-designated activities to support new patients.
•Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
•Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages. Problem solves issues by seeking out the appropriate resources.
•Works cooperatively in a team environment.
•Demonstrates compliance with RUMG Customer Service and Performance Standards (attached).
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: N&H Multispecialty

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (6:30:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.