Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Vice President-Nursing Admin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57.36 - $85.47 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary: The Director of Integrative Care Services provides strategic and operational leadership for a portfolio of integrative care programs and services that enhance the patient and family experience across the continuum of care. The director ensures the effective integration, quality, and performance of assigned service lines while advancing patient-centered outcomes, workforce engagement, and organizational priorities. This leader partners with interdisciplinary teams to develop and execute strategic initiatives, optimize operations, and support innovation in the delivery of integrative care services. The director exemplifies the Rush mission, vision, and values, and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in healthcare administration, physical therapy, speech therapy, or therapeutic recreation.
•7+ years of leadership experience in healthcare, preferably in therapy services or integrative medicine.
•Demonstrated experience in managing interdisciplinary teams.
•Strong understanding of regulatory standards for service lines within the scope of this role.
•Excellent communication, strategic planning, and program-building skills.
Preferred Job Qualifications:
• Preferred: licensure in PT/OT/SLP.
Physical Demands:
Competencies:
•Strategic Vision and Execution: Demonstrates exceptional strategic thinking and planning abilities, effectively solving complex problems while consistently modeling, supporting, and promoting the Rush mission, vision, and values.
•Influence and Conflict Resolution: Proven track record of positively influencing behavior and outcomes, adeptly resolving conflicts, and fostering a collaborative and productive work environment.
•Decisive Leadership: Exhibits the ability to make difficult decisions with confidence, handling politically sensitive matters with tact, professionalism, and sound judgment.
•Talent Development and Management: Strong acumen and passion for people development and talent management, driving a culture of continuous learning, professional growth, and high performance.
•Process Improvement Expertise: Demonstrates a deep understanding of process improvement methodologies, leading initiatives that enhance operational efficiency and quality of care.
•Emotional Intelligence and Professional Maturity: High level of emotional intelligence, displaying professional maturity, empathy, and the ability to build strong relationships with diverse stakeholders.
•Exceptional Communication Skills: Excellent communication skills, including written, interpersonal, and public speaking, effectively conveying ideas and information to various audiences.
•Healthcare Finance and Business Acumen: Exceptional understanding of volatile healthcare environments. Ability to lead through challenges to maintain strong financial performance.
•Evidence-based practice and Implementation Science: Working knowledge of EBP and implementation science principles that foster translation of research to the point of clinical care.
•Culture building and development: Demonstrates ability to lead, change, and develop strong positive cultures using principles from just culture, HRO, safety and wellbeing.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
Strategic Leadership:
•Develop and execute an Integrative Care Services strategic plan aligned with the nursing strategic plan, along with goals for patient-centered and holistic care.
•Evaluate and implement emerging evidence‑based interventions that support healing, well‑being, recovery, and patient experience.
Operational Leadership:
•Provide administrative and operational leadership for respective departments, ensuring high-quality service delivery.
•Direct departmental staffing models, productivity metrics, scheduling, licensure requirements, and regulatory compliance.
•Oversee operational workflows, documentation practices, and integration with electronic medical records.
•Ensure compliance with state/federal regulations and accreditation standards for therapy services and other integrative care services.
•Establish policies supporting access to integrative care services based on patient needs.
•Provide leadership that helps drive excellence, compliance,e and execution of plans.
People Leadership:
•Foster a positive and inclusive organizational culture that promotes operational excellence, professional growth, collaboration, and commitment to Rush’s mission, vision, and values.
•Lead aspects of human resources, including leader and staff coaching, development, competency assessment, and productivity enhancement utilizing a just culture approach.
•Work with human resources to implement strategies to attract, retain, and develop top talent.
•Lead and oversee employee engagement initiatives, ensuring that staff and leaders are motivated and satisfied.
Financial Management:
•Develop and manage operating and capital budgets for integrative care departments.
•Evaluate opportunities to enhance revenue and reduce expenses without sacrificing quality.
•Ensure financial targets are met and continuously review revenue opportunities and productivity standards.
•Ensure appropriate documentation for billing and reimbursement.
Patient Experience & Quality Improvement:
•Foster a culture of continuous quality improvement and patient safety through the utilization of evidence-based practices and implementation science principles.
•Lead initiatives to enhance patient satisfaction, holistic well‑being and healing, functional outcomes, and emotional/spiritual support.
•Develop metrics for patient-centered outcomes in integrative care services.
•Maintain strong collaboration with care management, nursing, clinicians, and support services.
•Partner with the patient experience team and nursing leaders to lead the development and execution of strategies to improve patient experience.
•Ensure ongoing clinical compliance and readiness with accreditation standards and regulatory requirements.
•Lead using principles of being a Highly Reliable Organization and utilization of Just Culture principles.
Growth & Collaboration:
•Collaborate with academic partners and internal education teams to support student rotations.
•Develop collaborative relationships with national, community, clinical, and professional organizations.
•Partner with hospitals and clinics across the Rush system to ensure operational alignment.
•Support organizational goals, standards, and business strategies.
•Engage with key stakeholders, including patients, families, staff, and community partners, to gather insights and feedback that inform strategic decisions and improve patient care.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Occupational Therapy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 4:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57.36 - $85.47 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary: The Director of Integrative Care Services provides strategic and operational leadership for a portfolio of integrative care programs and services that enhance the patient and family experience across the continuum of care. The director ensures the effective integration, quality, and performance of assigned service lines while advancing patient-centered outcomes, workforce engagement, and organizational priorities. This leader partners with interdisciplinary teams to develop and execute strategic initiatives, optimize operations, and support innovation in the delivery of integrative care services. The director exemplifies the Rush mission, vision, and values, and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in healthcare administration, physical therapy, speech therapy, or therapeutic recreation.
•7+ years of leadership experience in healthcare, preferably in therapy services or integrative medicine.
•Demonstrated experience in managing interdisciplinary teams.
•Strong understanding of regulatory standards for service lines within the scope of this role.
•Excellent communication, strategic planning, and program-building skills.
Preferred Job Qualifications:
• Preferred: licensure in PT/OT/SLP.
Physical Demands:
Competencies:
•Strategic Vision and Execution: Demonstrates exceptional strategic thinking and planning abilities, effectively solving complex problems while consistently modeling, supporting, and promoting the Rush mission, vision, and values.
•Influence and Conflict Resolution: Proven track record of positively influencing behavior and outcomes, adeptly resolving conflicts, and fostering a collaborative and productive work environment.
•Decisive Leadership: Exhibits the ability to make difficult decisions with confidence, handling politically sensitive matters with tact, professionalism, and sound judgment.
•Talent Development and Management: Strong acumen and passion for people development and talent management, driving a culture of continuous learning, professional growth, and high performance.
•Process Improvement Expertise: Demonstrates a deep understanding of process improvement methodologies, leading initiatives that enhance operational efficiency and quality of care.
•Emotional Intelligence and Professional Maturity: High level of emotional intelligence, displaying professional maturity, empathy, and the ability to build strong relationships with diverse stakeholders.
•Exceptional Communication Skills: Excellent communication skills, including written, interpersonal, and public speaking, effectively conveying ideas and information to various audiences.
•Healthcare Finance and Business Acumen: Exceptional understanding of volatile healthcare environments. Ability to lead through challenges to maintain strong financial performance.
•Evidence-based practice and Implementation Science: Working knowledge of EBP and implementation science principles that foster translation of research to the point of clinical care.
•Culture building and development: Demonstrates ability to lead, change, and develop strong positive cultures using principles from just culture, HRO, safety and wellbeing.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
Strategic Leadership:
•Develop and execute an Integrative Care Services strategic plan aligned with the nursing strategic plan, along with goals for patient-centered and holistic care.
•Evaluate and implement emerging evidence‑based interventions that support healing, well‑being, recovery, and patient experience.
Operational Leadership:
•Provide administrative and operational leadership for respective departments, ensuring high-quality service delivery.
•Direct departmental staffing models, productivity metrics, scheduling, licensure requirements, and regulatory compliance.
•Oversee operational workflows, documentation practices, and integration with electronic medical records.
•Ensure compliance with state/federal regulations and accreditation standards for therapy services and other integrative care services.
•Establish policies supporting access to integrative care services based on patient needs.
•Provide leadership that helps drive excellence, compliance,e and execution of plans.
People Leadership:
•Foster a positive and inclusive organizational culture that promotes operational excellence, professional growth, collaboration, and commitment to Rush’s mission, vision, and values.
•Lead aspects of human resources, including leader and staff coaching, development, competency assessment, and productivity enhancement utilizing a just culture approach.
•Work with human resources to implement strategies to attract, retain, and develop top talent.
•Lead and oversee employee engagement initiatives, ensuring that staff and leaders are motivated and satisfied.
Financial Management:
•Develop and manage operating and capital budgets for integrative care departments.
•Evaluate opportunities to enhance revenue and reduce expenses without sacrificing quality.
•Ensure financial targets are met and continuously review revenue opportunities and productivity standards.
•Ensure appropriate documentation for billing and reimbursement.
Patient Experience & Quality Improvement:
•Foster a culture of continuous quality improvement and patient safety through the utilization of evidence-based practices and implementation science principles.
•Lead initiatives to enhance patient satisfaction, holistic well‑being and healing, functional outcomes, and emotional/spiritual support.
•Develop metrics for patient-centered outcomes in integrative care services.
•Maintain strong collaboration with care management, nursing, clinicians, and support services.
•Partner with the patient experience team and nursing leaders to lead the development and execution of strategies to improve patient experience.
•Ensure ongoing clinical compliance and readiness with accreditation standards and regulatory requirements.
•Lead using principles of being a Highly Reliable Organization and utilization of Just Culture principles.
Growth & Collaboration:
•Collaborate with academic partners and internal education teams to support student rotations.
•Develop collaborative relationships with national, community, clinical, and professional organizations.
•Partner with hospitals and clinics across the Rush system to ensure operational alignment.
•Support organizational goals, standards, and business strategies.
•Engage with key stakeholders, including patients, families, staff, and community partners, to gather insights and feedback that inform strategic decisions and improve patient care.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Emergency Department

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57.36 - $85.47 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Unit Director is the clinical and business manager for specific patient care units(s). The Unit Director provides direction and vision and creates human, operational and organizational systems that assure exemplary patient care. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current State of Illinois Registered Nurse Licensure
• Current CPR
• ACLS for Unit Directors of: ED, ICU, Telemetry, Endoscopy, PACU
• National certification (exceptions noted below)
• Candidates external to the Division of Nursing or ROPH with a graduate degree are required to acquire National Certification within 24 months of assuming position.
• Candidates external to the Division of Nursing or ROPH enrolled in a graduate program are required to continuously take course work toward degree completion and acquire national certification within 24 months after degree completion.
• An advanced level of analytical ability and problem solving skills.
• Ability to use electronic business programs and technology.
• Demonstrates the ability to work in complex organizational systems or programs.
• Communication skill in order to lead, teach and persuade others.
• Able to interact effectively with others in difficult situations that encompass organizational and departmental issues.
Physical Demands:
• Work requires 24/7 accountability and the ability to supervise and manage staff across that time.
• Work requires the ability to assume the charge nurse role.
• Work requires the ability to walk throughout the ROPH structures and to be standing or walking most of the designated shift.
• Work requires lifting or carrying objects 30 lbs. and lifting and positioning patients with appropriate lift devices.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimen images and reports.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
Evidence Based Practice:
• Accountable for quality outcomes which incorporates established methodology to drive process improvement.
• Leads unit and department quality initiatives, research and /or evidence based activities utilizing best current evidence.
• Develops effective strategies for changing clinician and team behavior to encourage adoption of evidence based practices.
• Provides leadership in the design, implementation and evaluation of process improvement initiatives at the unit and department level.
Relationships and Caring:
• Creates an environment which establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting.
• Establishes constructive and strategic partnerships with peers, professional nurses, the University, other disciplines and departments to achieve positive clinical and service outcomes.
• Uses leadership, team building, negotiation, and conflict resolution skills to build partnerships within and across units and departments.
• Establishes a climate that fosters open communication, values differing points of view and promotes shared governance.
• Creates and maintains a just culture for all constituents across disciplines.
• Develops a climate that optimizes the patient and family experience through supportive interactions and staff education.
Critical Thinking
• Promotes the development of critical thinking skills of all unit personnel through appreciative inquiry.
• Critically reviews cases and events to determine the root causes and develop action plans for improvement.
• Responds to societal and technological trends, issues and new developments as they pertain to nursing and healthcare.
Technical Expertise
• Creates and promotes a culture of safety and accountability.
• Articulates standards and monitors compliance with the State Nurse Practice Act, State Board of Nursing
• Regulations, regulatory agency standards and the policies of the organization.
• Demonstrates information literacy skills in complex decision-making.
• Utilizes clinical information systems to promote safety, quality and cost effective care.
• Strategically plans for ongoing education to acquire new knowledge and skills.
Leadership
• Translates the nursing and corporate vision and strategic plan into measurable unit goals and sustainable programs.
• Creates and maintains a supportive and healthy work environment.
• Advances practice through the development of innovations incorporating the principles of change.
• Assumes a leadership role in analytical problem solving of both clinical and system wide issues.
• Mentors and coaches delegation and management skills along with career development.
• Creates an environment in which professional growth is an expectation.
• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
• Provides and invites ongoing performance feedback to peers, staff and other disciplines to achieve positive clinical and service outcomes.
Systems
• Analyzes fiscal and budgetary implications when modifying practice and operational systems.
• Creates a human resource strategy which includes the management of performance through recruitment, rewards, recognition, counseling and disciplinary action.
• Establishes procedures and processes to ensure administrative management of the unit.
• Demonstrates financial accountability by managing human and capital resources in accordance with the annual budget.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Clin Nutr

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Dietitian 1 is responsible for providing medical nutrition therapy for patients at Rush. Active participation in the treatment process is essential as the Clinical Dietitian 1 interacts with patients and members of the healthcare team. This role will care for patient populations that are frequently unable to meet nutritional requirements orally, requiring enteral nutrition (EN) or parenteral nutrition (PN). This may include, but is not limited to, post-surgical, critically ill, neonatal, pediatric, and geriatric patients. The Clinical Dietitian 1 exemplifies the Rush mission, vision, and I CARE values, and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree required
•Master of Science Degree in Nutrition or Dietetics or health care related field OR Bachelor’s Degree required in Nutrition or Dietetics or health care related field and two years clinical experience post-credentialing if RDN credential and license obtained prior to January 1, 2024.
•Registered Dietitian Nutritionist
•Licensed Dietitian Nutritionist, State of Illinois
•Must have academic preparation and/or experience in program management and in the care of persons with chronic disease
Preferred Job Qualifications:
•Member of the Academy of Nutrition and Dietetics
•Travel to ambulatory satellite clinic sites as needed
Abilities:
50% of time sitting, 50% of time walking or standing.
The above is intended to describe the general content of and requirements for the performance of this job. It shall not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Manages nutrition care activities by utilizing the nutrition care process and nutrition-focused physical examinations.
•Provides age-appropriate medical nutrition therapy for malnourished patients on a timely basis.
•Monitor patient status and implement changes in nutrition therapy to achieve optimal nutritional status as needed.
•Provides evidence-based nutrition counseling/education. Evaluates scientific literature and applies this information to clinical practice. Participates in the evaluation and/or development of educational materials.
•Maintains compliance with regulatory agencies.
•Maintains standards of care and follows the Code of Ethics as mandated by the Academy of Nutrition and Dietetics, the State of Illinois, and Rush Clinical Nutrition Services.
•Participates as a vital member of the multidisciplinary health care team. Contributes current nutrition information to other practitioners through in-services, rounds, care conferences, and meetings. Serves as the expert clinician in his/her area of practice and as an essential resource for other practitioners from other disciplines.
• Provides enteral feedings and/or parenteral nutrition per protocol. Closely monitors patients for feeding and/or parenteral nutrition complications. Adjusts feedings and/or parenteral nutrition orders to ensure optimal intake.
•Communicates nutrition care plan to external health care facilities or other clinicians.
•Serves as a preceptor for educating dietetics students and other healthcare professionals on evidence-based medical nutrition therapy.
•Contributes to departmental initiatives to accomplish mission and vision
•Contributes to review of clinical nutrition protocols and procedures
•Supports nutrition related research and quality improvement projects to ensure practicing at height of scope for credential

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Sustainability

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.44 - $60.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Office of Environmental Sustainability (OES) Manager position is a multifaceted and collaborative role that advances Rush’s systemwide goals to reduce its environmental footprint, promote long-term sustainability, and improve human health. The OES Manager will engage a broad range of internal and external stakeholders to develop, implement, communicate, and continuously improve sustainability programming. The role will lead systemwide strategy implementation across all Rush entities, ensuring alignment with enterprise-wide strategic goals and commitments to healthcare sustainability. This position helps minimize the environmental and health impacts of all Rush activities, including patient care, research, and education, in support of Rush’s mission to have healthy patients on a healthy planet.
Working alongside the Director of Environmental Sustainability and Sustainability Coordinator, the OES Manager will scale and replicate successful programs across the system and contribute deep expertise across the OES team’s five pillars of impact, with a focus on both environmental adaptation and mitigation. This position requires strong skills in data analysis, stakeholder engagement, and change management.

Other information:
•Bachelor's degree in Sustainability, Environmental Sciences, or a related field.
•Five+ years of environmental/sustainability experience required.
•Extensive data management and analysis experience required.
•Two+ years of experience managing staff and/or volunteers.
•Savvy with Microsoft Office suite, especially Excel and PowerPoint.
•Has the ability to plan and prioritize multiple, concurrent deadlines across many institutions and think strategically to ensure accuracy, timeliness, and budget alignment.
•Broad knowledge and appreciation of the key aspects of sustainable development, with particular emphasis on life sciences and the associated business impacts.
•Excellent written and verbal communication skills and a desire to provide quality reports and sound advice.
•Science Communication experience, and the ability to make technical scientific concepts/research accessible to all.
•A proven ability to engage with colleagues at all levels across an organization with the enthusiasm to drive change.
•Strong change management skills with an open minded, constructive, and collaborative approach to colleagues.
•Must be reflective and able to come up with solutions that can solve complex problems.
•Experience in healthcare sector strongly preferred.

Responsibilities:
•Manage the collection of all sustainability-related data from a wide variety of internal and external sources—including utilities consumption, greenhouse gas emissions, hospital operations, cost and savings, waste generation and landfill diversion, procurement, employee engagement metrics.
•Create and maintain a centralized data dashboard and management system including key background information (e.g., data sources, points of contact, collection frequency) to ensure consistent documentation and evaluation of system-wide impact.
•Collate, calculate, and analyze OES data at quarterly and annual cadences from Rush and external stakeholders to generate actionable reports with key metrics for data-driven decision making.
•Lead the submission of annual performance data to Practice Greenhealth, Healthcare Anchor Network, Practice Greenhealth Climate Action, Resilience, and Equity Solutions Pledge, Arbor Day Tree Campus Healthcare, and other key external partners.
•Develop strategic goals and implementation plans, grounded in data, to advance environmental sustainability commitments and outperform industry benchmarks.
•Create and institutionalize enterprise-wide policies and frameworks that embed sustainability into long-term operations and procedures.
•Identify opportunities for OES program expansion through data collection and reporting (e.g., potential cost savings, environmental and human health impacts) and stakeholder and employee engagement.
•Facilitate collaboration across departments, such as hospital operations, supply chain, finance, clinical care, and community health, to integrate sustainability and identify common solutions to complex, interdisciplinary challenges.
•Facilitate best practice sharing, innovation, and implementation across the greater Rush system.
•Identify and executes sustainability communication strategies both internally and externally through collaborations with Marketing and Communications and other cross-functional working group team members.
•Manage payroll and budgeting for OES while seeking out philanthropic opportunities.
•Supervise OES interns, volunteers, and working group members to ensure workload prioritization and staff development.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food and Nutrition Services-Patient

Work Type: Part-time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 4

Work Schedule: 4 Hr (6:00:00 AM - 9:30:00 PM)

Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.60 per hour (Union Position)
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry-specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs food service-related activities to ensure patient satisfaction. Ensures food service sanitation and Quality Control standards are met. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• H. S. Diploma or GED preferred
• Illinois Department of Public Health and City of Chicago Sanitation Certification required within six months of hire
• Must be able to communicate verbally and in writing in English and demonstrate reading ability. Note: On-the-job training to include training of appropriate interventions based on patient's age and developmental status; on-the-job competency will be evaluated
• Able to perform as an active team player, Customer Service Orientation.
• Enjoys working with people/patients.
• Good interpersonal skills, outgoing personality, positive and pleasant demeanor at all times.
• Able to demonstrate basic math and computer skills.
• Able to work independently without direct supervision.
• Exhibit critical thinking and decision-making skills.
• Able to function in a fast-paced work environment.
• Able to pay close attention to detail.
• Able to handle volatile situations.
• Able to demonstrate a sense of urgency.
Preferred Job Qualifications:
• Foodservice and customer service experience.
Physical Demands:
• Must be able to lift 30 - 50 pounds and push or pull a cart of food trays.
• Work demands 100% walking and/or standing.
• Work duties may demand standing in place for extended periods, stooping, bending, reaching, lifting, pushing, and pulling.
• Able to communicate with patients and staff using a variety of audio technology.

Responsibilities:
•Delivers patient meal trays, continental breakfast, between-meal snacks, and nourishments. Uses scripts, age-appropriate guidelines, and patient identification procedures when passing trays and nourishments; Follows infection control and food safety guidelines; Collects trays after meal service.
•Ensures patients with prescribed diets receive meal trays on units assigned.
•Delivers and collects patient selective menus; assists patients with menu selection as appropriate.
•Prepares food for, assembles, and serves patient trays.
•Reports patient food preferences, patient requests, unusual intake, and comments to the clinical nutrition staff.
•Maintains and improves patient satisfaction scores on the unit assigned.
•Cleans and sanitizes nourishment centers and soiled tray carts, ensures all equipment is in working order; reports equipment problems to supervisors; records designated refrigerator temperatures daily, as appropriate.
•Requisitions, delivers, stores, and tallies floor stock and nourishments. Records amount of par stock delivered to each patient care unit; Ensures food on par stock cart remains in the temperature safety zone; Ensures all food is labeled and dated in the nourishment galley.
•Clears over bed tables for patients and prepares beverages before each meal. 10. Uses hospital computer and communication systems for patient meal service.
•Assists in training personnel as assigned.
•Follows hospital and department policies and procedures.
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Cancer Service Line

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for managing a program that supports the vision, scope, and administration developed through a collaborative effort with multiple stakeholders. Promoting inter-sectoral collaborations that bring together stakeholders from inside and outside the health care system to address disparities in health outcomes. Managing the staff, development, program delivery, and quality control and evaluation. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree in community health, public policy, community organizing and advocacy, social work, non-profit management or related area.
•5 years of program management experience.
•Supervisory or management experience.
•Understands and/or has had an opportunity to work on equity issues in healthcare, social services, law, policy or other related areas.
•Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.
•Proficient in using technology as a management-reporting tool and experience working with information technology staff to develop and implement program evaluation systems.
•Strong project management skills managing complex, multi-faceted projects resulting immeasurable successes and program growth.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Ability to work both independently and as part of multi-functional, multi-organizational teams.
•Experience having worked with a high-performing, collaborative, constructive peer group.
•Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
•Experience working with multiple stakeholders who may have conflicting priorities.
•Experience working with diverse teams.
•Excellent verbal and written communication skills with exceptional attention to details.
•Proficiency with the Microsoft Office Suite.
Preferred Job Qualifications:
•Masters' Degree.

Responsibilities:
•Acts as a thought leader in the development and implement programs, services and events designed to address the changing needs of the community and stakeholders.
•Develops and implements a partnership and engagement strategy which is aligned with the mission, vision goals and strategies.
•Identifies and build relationships with leaders and key based organizations for potential partnerships, including residents, nonprofit agencies, neighborhood organizations, educational institutions and government.
•Provides strategic guidance and input to leadership regarding the development and implementation of programs and initiatives, to ensure the perspectives and impact on our key partners are understood and addressed.
•Serve as an advocate for strategic partnerships internally and externally.
•Leads several committees, such as communications and the Community Advisory Council.
•Establishes consistent, objective program performance standards of accountability, including program evaluation.
•Attends meetings and events, as needed.
•Recruits, hires, manages, and oversees training and orientation of all program staff members.
•Develops and implements a system to manage and evaluate the skill, experience and professional development needs of all staff.
•Instills a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
•Works with staff to develop objective performance measurements across all programs to ensure consistent, high-quality evaluation, and goal setting for all employees.
•Perform other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 610 S Maple Ave, Oak Park, Illinois 60304

Business Unit: RUSH MD Anderson Cancer Center at Oak Park

Department: Infusion Services

Work Type: Part-Time - 40 Hours every 2 weeks (0. 5 FTE)

Work Schedule: 8-Hour Shifts - Weekdays only

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $40.75 - $72.94 per hour

Summary:
The Oncology Infusion RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Oncology Infusion RN 2 is a competent nurse who has mastered technical skills and utilizes evidence-based interventions. The Oncology Infusion RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group. a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations: i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment. ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.

• All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
• Current State of Illinois Registered Nurse licensure.
• Maintain current BLS certification. ACLS strongly recommended.
• Chemotherapy and Biotherapy Certification OR commitments to obtain within 6 months of hire date.
•Minimum one year of nursing experience required.
• 1 year Oncology experience preferred.
Emergency or critical care experience preferred.
• Epic and Beacon experience
• Excellent communication and interpersonal skills are required in order to lead and teach.
•Analytical and possesses ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
Preferred Job Qualifications:
• Ambulatory oncology experience.
• Ambulatory and infusion experience.
•National certification preferred.

Physical Demands:
• Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
Job Responsibilities:
Evidence Based Interventions
• Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
• Utilizes system wide resources to support decision-making and action.
• Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
• Communicates current evidence-based information with peers.

Relationships and Caring
• Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
•Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.

Critical Thinking
• Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
• Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
• Recognizes changes in patient status and consistently responds effectively.

Technical Expertise
•Demonstrates consistent safe and effective use of medical devices in the delivery of patient care
• Demonstrates accountability for implementing policies related to safe and effective administration of medications.
• Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
• Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.

Leadership
• Demonstrates the ability to provide education to staff and students on the unit.
• Demonstrates beginning leadership skills related to patient care.
• Delegates effectively and consistently to optimize patient outcomes.
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
• Continue to contribute to a positive patient outcome by providing expert assistance with critical procedures for patients.
• Administer medications, treatments and provide extensive patient/family education.
• Provide guidance and support and direct workflow of clinical staff.

Department Specific Job Responsibilities:
•Coordinate and provide sensitive medical and primary nursing care for patients with hematological-oncological diagnoses.
•Provide infusion support that may include chemotherapy, immunotherapy blood products and supportive medications.
•Provides urgent symptom management support to the patient requiring escalation of care.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: IM Cardiology

Section Chief, Electrophysiology – Clinical Faculty/Physician

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Section Chief of Electrophysiology.

Department/Section Details:

• The Electrophysiology program is supported by a highly collaborative and collegial environment, with an approved plan for substantial growth in the coming years.

• Rush provides comprehensive cardiovascular services across a broad range of specialties, including: General cardiology services, Chicago’s first dedicated center for women’s heart care, early detection and screening programs including a preventative/lipid program, advanced techniques in cardiovascular and thoracic surgery including a renowned ECMO and LVAD program, a state-of-the-art interventional cardiology program including cutting-edge structural interventions, comprehensive electrophysiology with arrhythmia and device services, adult congenital heart disease, cardio-oncology, cardio-nutrition, cardiometabolic clinic, cardio-rheumatology, Amyloid program, cardiac rehabilitation, and specialized treatment and follow-up care for people at all stages of heart failure and its complications and clinical research, evaluating new medicines, devices and procedures in heart care.

• Rush heart patients benefit from the availability of the most advanced diagnostic techniques and treatments in heart care today.

The Section Chief will:

• Provide strategic, clinical, operational, and programmatic leadership for the Electrophysiology section.

• Oversee Electrophysiology services at Rush University Medical Center and Rush Oak Park Hospital.

• Provide clinical expertise in Complex cardiac ablations, Cardiac device implantation, Left atrial appendage occlusion (LAAO) implantation, Lead extraction

• Advance the clinical, academic, and research missions of the Electrophysiology program.

• Foster innovation and growth within the field of Electrophysiology.

• Recruit, mentor, and develop faculty and clinical staff.

• Promote a culture of collaboration, excellence, and professional development.

• Lead initiatives that support the continued growth and advancement of the program.

The ideal candidate will demonstrate:

• Board certification in Cardiology and formal fellowship training in Clinical Cardiac Electrophysiology.

• Current academic rank of Associate Professor or higher.

• An outstanding record of clinical excellence and commitment to patient care.

• Demonstrated expertise in complex electrophysiology procedures.

• Experience with LAAO implantation and/or lead extraction.

• A strong record of research and academic achievement.

• A demonstrated commitment to innovation and advancement in Electrophysiology.

• Strong leadership skills with a commitment to faculty development and mentorship.

• The ability to advance both the clinical and academic missions of the institution.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized both for clinical excellence and as a top employer. U.S. News & World Report placed Rush on its Best Hospitals Honor Roll for 2026–2027, ranking it among the top 50 of more than 4,500 hospitals evaluated and No. 1 among Illinois and Chicago-area hospitals. Vizient awarded Rush its Quality Leadership Award, marking the 13th consecutive year the health system has ranked among the top 10 of 99 academic medical centers nationwide. On the workplace side, Modern Healthcare named Rush one of the Best Places to Work in Healthcare in 2026, citing its culture, financial rewards, and training and advancement opportunities, while Becker's Hospital Review similarly included Rush University System for Health on its 2026 list of top places to work in healthcare, pointing to culture, comprehensive compensation and benefits, and extensive mental health resources as key factors.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Compensation Pay Range: $530,000 - $729,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.