Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: D&IS Intelligent Automation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $62.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This RPA UiPath Developer position leverages RPA/UiPath to develop complex workflows, configurations, and customizations within the Rush Salesforce Ecosystem. Collaborates with functional business leads and architects to customize and update complex software solutions for Salesforce digital programs. Designs prototype applications, implements and tests source code, troubleshoots software applications and effectively executes the development plan. Coaches Junior Developers. Acts as backup to Lead Developer and cross trains on Lead Developer functions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Bachelor’s Degree in Computer Science, Information Systems, or 3+ years related IT work experience.
•3-5 years’ experience in RPA tools and UiPath.
•Minimum 3+ years’ experience documenting requirements, designing automation tools.
•Strong ability to understand requirements and how the Salesforce platform can provide effective solutions.
•Extensive experience with web services: executing calls and interpreting responses (REST or SOAP).
•Proficiency in test-driven development: building, writing, and automated integration testing.
•Knowledge of version control systems (Git) or similar.
•Deep Understanding of the Lightning Application Programming Interface (API).
•Experience with scrum and other agile based methodologies of software development.
•Clear and concise written and verbal communication skills.
•Analytical, multi-tasking and problem-solving skills.
•Maintain a UiPath Certification
Preferred Job Qualifications:
•UiPath Certified RPA Developer (UiPath Associate)
•Ability to obtain Advanced RPA Developer certification (UiARD) within 12 months of employment

Responsibilities:
•Develops end to end workflow based on business requirements in an Agile environment using UiPath.
•Makes recommendations to mitigate risk and provides solution recommendations.
•Develops software applications, workflows, and configurations to meet customer needs.
•Proficiency in UiPath tools, including Robots, Studio, and Orchestrator.
•Provide solution designs to clients during new deployments, proof-of-concepts (POCs), and project implementation phases.
•Optimize processes and deploy effective solutions.
•Leads in testing and debugging issues, sprints, and grooming sessions.
•Supports the deployment of changes to production.
•Understands and follows through with business requirements during all phases of development.
•Transforms design into functionality; tests and maintains layouts and other components to enhance user-experience.
•Interprets written business requirements and leads team to deploy solutions.
•Creates and delivers documentation, training and communication for feature(s) and process change.
•Participates in release management and continuous integration processes.
•Creates installation, troubleshooting, and end user documentation.
•Communicates effectively within the RUMC (Rush University Medical Center) organization across all teams.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Breast Cancer Taskforce

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $24.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Patient Care Navigator 1 is responsible for assisting Equal Hope clients to primary care, mammograms, cervical screenings, diagnostic exams and treatment, if needed. This role will utilize Equal Hope’s established patient navigation model to navigate individuals to quality care. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•1 year of experience in patient navigation and case management.
•Exceptional interpersonal skills.
•Strong ability to multi-task in a large centralized scheduling center.
•One year experience of EMR.
•Bilingual highly desirable Proficiency with basic Microsoft Office programs.
•Ability to function independently, to organize, and be self-motivated.
•Cultural competency expressed via experience and interest in working with (racially/ethnically, economically and educationally) diverse populations, along with ability to work in low resource environments.
•Experience working in diverse communities.
Preferred Experience
•Associate’s degree or Bachelor’s degree preferred.

Responsibilities:
•Daily monitoring of a caseload between 120 – 150 navigation patients and referrals.
•Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures. Prepare and deliver routine correspondence/medical records to referring agencies and primary care providers in accordance with policy.
•Monitor compliance with scheduled appointments for procedures, tests and consults.
•Document all correspondence in Equal Hope database and electronic medical records as necessary.
•Work to improve identified outcomes (i.e. high utilizer patients) by using quality measures.
•Work with community health team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers.
•Liaison to multiple hospitals, agencies and provider offices.
•Participate in meetings as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 13 E Tower-Ortho

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Otorhinolaryngology - Head & Neck Surgery

Work Type: Full Time 

Sleep Surgeon – Clinical Faculty/Physician

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Sleep Surgeon to join the Department of Otorhinolaryngology Head & Neck Surgery.

 The RUSH Section of Sleep Surgery provides comprehensive care for patients with sleep disorders, offering the full spectrum of procedures, including nasal and soft tissue surgery, hypoglossal nerve stimulation and skeletal procedures, such as maxillomandibular advancement surgery and surgically-assisted rapid palatal expansion. The Section delivers care at main campus and affiliated sites in Oak Park and Oak Brook. The Sleep Surgery program has grown rapidly in recent years, drawing patients from the greater Chicago region and beyond. The Section has a busy research program and is involved in multiple FDA clinical trials. An ACGME sleep medicine and surgery fellowship in conjunction with the Section of Sleep Medicine is planned within 1-2 years.

The Section is looking for an experienced sleep surgeon at the Assistant or Associate Professor level, preferably with sleep medicine and/or surgery fellowship training to join Dr. Mike Hutz, a dual-boarded Otolaryngologist and Sleep Medicine specialist. The recruit will have an opportunity to develop a comprehensive sleep surgery practice, educate residents and medical students, and participate in research and clinical trials. The faculty member will also have the opportunity to practice comprehensive otolaryngology in the department based on interest.

The department has 20 faculty, 7 APPs, and 9 audiologists that provide comprehensive array of otolaryngology services at the main campus and 6 regional sites in Illinois and Indiana. The program is currently ranked #19 on US News and World Report, top ranking in the state of Illinois.

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Pay Range: $376,000 - $505,000 (TCC)

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems. 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Electrophysiology Laboratory

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (7:00:00 AM - 7:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, IL

Hospital: Rush University Medical Center

Department: Pediatrics, Division of Neurology

Rush University Children’s Hospital, located in downtown Chicago, is seeking  a Pediatric Neurologist with expertise in pediatric epilepsy to join its growing team in the Division of Pediatric Neurology. Rush is proud to have strong programs in Epilepsy, Neurogenetics and Neuromuscular Diseases. Multiple funded research projects are ongoing in the Division with focuses on muscular dystrophy, Fragile X disease, Rett syndrome, Neimann-Pick and other neurogenetic areas.

The successful candidate will have an interest in epilepsy surgery. Qualifications include an MD, MD/PhD, or equivalent; BC/BE in Epilepsy or Neurophysiology; have completed additional fellowship training in pediatric neurophysiology/epilepsy; hold/eligible for medical licensure in Illinois. Candidates will be eligible for a faculty appointment as assistant professor or level commensurate with their experience and accomplishments.

The ideal candidate will become actively involved in the teaching program for medical students, Pediatric residents, and Neurology residents at Rush. Clinical responsibilities may include inpatient and outpatient care at main campus and regional sites. Specific activities may involve intraoperative neurophysiologic monitoring, mapping of cortical function, bedside long term EEG monitoring, routine EEG and video EEG monitoring, as well as general neurology inpatient rounding. 

The Rush University Children's Hospital (RUCH) is part of the Rush University Medical Center (RUMC). It is an academic medical center that has 110 pediatric beds. The RUMC is a 671-bed hospital serving adults and children in downtown Chicago, Illinois. It includes the 58- adult bed Johnston R. Bowman Health Center, Rush University and Rush Health. Rush University is home to one of the first medical colleges in the Midwest and one of the nation’s top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research. The Medical Center also offers more than 70 highly selective residency and fellowship programs in medical and surgical specialties and subspecialties. It has excellent residents. The Categorical Pediatrics and Medicine/Pediatrics residency programs have had a 99% pass rate on the General Pediatrics Certifying Examination offered by the American Board of Pediatrics in the past 4 years.

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.
Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Opportunities for increased compensation based on exceeding productivity targets. Additional compensation may include sign-on and retention bonuses and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $224,000 - $310,000

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Rush offers exceptional rewards and benefits learn more at our Rush benefits page(https://www.rush.edu/rush-careers/employee-benefits).

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Medical Laboratory Science-CHS

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40-80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Position Summary:
We are seeking a qualified Instructor with expertise in blood banking to contribute to academic instruction, clinical teaching (if applicable), and service within the institution. The successful candidate will demonstrate professionalism, collaboration, and a commitment to excellence in education and community engagement.

Other information:
Required Qualifications:
•- Master’s degree in a relevant field.
•- Professional certification or licensure as required by the discipline.
•- Eligibility for state licensure if applicable.
•- Demonstrated potential in teaching and/or research.
•- Relevant experience with target populations or subject matter.
Preferred Qualifications:
•- Bilingual proficiency (e.g., Spanish).
•- Prior experience in clinical supervision or academic instruction.
Additional Information:
This position may involve direct supervision of educational activities and requires a high level of professionalism, collaboration, and commitment to the institution’s educational model.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Key Responsibilities:
•- Serve as a clinical supervisor or academic instructor as required.
•- Teach and co-teach courses in the assigned curriculum.
•- Provide academic or clinical services as applicable.
•- Participate in faculty meetings, departmental committees, and institutional service activities.
•- Advise and mentor students in academic and/or clinical settings.
•- Collaborate with program directors and education managers to support student learning and operations.
•- Maintain and develop instructional or clinical materials and resources.
•- Promote community outreach and student engagement aligned with institutional goals.
•- Contribute to the growth and specialization of educational programs.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUCC Ortho Oncology - Office

Work Type: Full Time 

Orthopedic Oncology – Advanced Practice Provider 

Rush University Medical Center 

Chicago, IL 

Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Orthopedic Oncology Advanced Practice Provider. This position, based at RUSH MD Anderson Cancer Center’s downtown location, also involves working at our off-site Park Ridge, IL or Oak Brook, IL, location two to three times per month.

Incredible opportunity for a motivated, team oriented Advanced Practice Provider (APP) to be part of the Orthopedic Oncology surgical team and Rush MD Anderson cancer center. The leaders in Orthopedic Oncology and Sarcoma care in Chicago would like to include a new Advanced Practice Provider into the care team. The current team consists of 3 surgeons, 2-3 nurses, 1 NP, 2-3 residents and 1 fellow.

Preferred Qualifications: 

•Applicants with previous Advanced Practice Provider experience in Oncology is preferred. Relevant RN experience may be considered.

 •APRN Candidates will require Acute Care Certification if doing Inpatient work.

 •APRN Candidates will require Acute Care Certification and First Assistant Certification if working in OR. 

Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world. 

The primary purpose of the Advanced Practice Provider (APP) is to provide direct patient care in the outpatient and inpatient setting for the Cancer Service Line. 

Orthopedic Oncology Patient Care

 •Caring for patients in the outpatient clinical setting, both in conjunction with the attending surgeon as well as independently

 •Conducts comprehensive History & Physicals (H&Ps) for patients with primary bone, soft tissue, or metastatic tumors. 

•Completes preoperative H&Ps and initiates necessary medical preoperative evaluations. 

•Performs postoperative examinations and manages complications effectively. 

•Analyzes diagnostic and laboratory studies to formulate differential diagnoses and treatment plans. 

•Documents patient encounters thoroughly through prompt PME, H&P, preoperative, and postoperative notes.

 •Records all patient telephone communications. 

•Presents patient case histories and imaging at multidisciplinary conferences, documenting recommendations. 

•Educates patients and families on diagnoses and treatment plans.

 •Emphasizes the critical importance of cancer treatment for newly diagnosed patients and ongoing tumor surveillance.

 •Facilitates seamless ongoing outpatient care by communicating with allied care providers and referring physicians.

 •Supports Business Centers by providing clinical information and conducting peer-to-peer discussions for insurance authorizations. 

Management of Orthopedic Oncology Surgical and In-Patient Care 

•Scheduling and coordinating all faculty surgical cases, ensuring optimal utilization of resources and OR time. 

•Assisting in complex, life and limb saving orthopedic oncology procedures in the operating room 

•Maintaining continuity of care of orthopedic oncology patients from helping to arrange initial visits, seeing in the office, preparing for surgery, assisting with surgery and overseeing postoperative care 

•Facilitating seamless communication and coordination across multiple surgical services for complex multi-surgeon cases. 

•Weekly rounding with the sarcoma team on inpatients(inpatient APN team is responsibly for all inpatient orders and care once admitted) Providing direct surgical support as first and second assist, and efficiently submitting all necessary preoperative and postoperative orders. 

•Facilitating seamless communication and coordination across multiple surgical services for complex multi-surgeon cases.

 •Proactively managing the procurement of essential surgical materials, including contacting Bone and Tissue Bank representatives for allografts and medical device representatives for prostheses and instruments.

 •Comprehensively managing both surgical and non-surgical oncology and orthopedic oncology patients referred for consultation, addressing a wide range of oncology and orthopedic oncology diagnoses. 

Daily Inpatient Care Management

 •Conducting thorough daily physical examinations and meticulously documenting patient encounters, progress notes, and care plans.

 •Managing complex wound and drain/tube care, alongside administering and reconciling medication orders. 

•Educating patients and families on their condition and treatment, and providing consistent updates on their progress.

•Streamlining patient transitions through efficient discharge planning, chart reconciliation, and coordination with case management for post-discharge services like home health. 

•Maintaining accurate patient handoff tools to ensure seamless communication across care teams.

 •Formulating and executing appropriate plans of care, including planning for further diagnostic and therapeutic management.

 •Vigilantly monitoring for and effectively managing postoperative complications to optimize patient recovery.

 •Performing daily clinical examinations and managing wound care throughout the perioperative period.

 •Coordinating the ordering and application of orthotics and prosthetics in close collaboration with physical therapists. 

•Actively participating in daily discharge planning in coordination with case management and inpatient nursing to facilitate smooth transitions. 

•Completing comprehensive discharge summaries for continuity of care. 

The Advanced Practice Provider (APP) is a licensed physician assistant (PA) or advanced practice registered nurse (APRN) who functions as a member of the health care team to provide high quality, comprehensive acute and/or routine medical/surgical care of Rush patients within the scope of practice granted in accordance with the Rush University Medical Center medical staff bylaws. The APP will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards. 

Rush has over 400 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. With a Director of Advanced Practice and 34 Lead APPs across the system, Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day. 

Rush University System for Health is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. The Rush system includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences. 

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. Rush has built a strong Office of Community Health Equity and Engagement, and we founded the RUSH BMO Institute of Health Equity. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush. 

Position Requirements: 

Nurse Practitioner: 

•Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse 

•Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position 

•Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP) 

•Maintains State of Illinois and Federal DEA license

 •Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable.

 •CPR, ACLS and PALS certifications. 

•Excellent communicator 

•Experience treating patients of all ages 

•Procedural experience (simple laceration repair, I&D) 

Physician Assistant:

 •Current licensure from the State of Illinois as a Physician Assistant/Associate 

•Successful completion of an accredited Physician Assistant/Associate Program

 •Current certification from National Commission on Certification of Physician Assistants

 •Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable 

•Excellent communicator 

•Experience treating patients of all ages

 •Procedural experience (simple laceration repair, I&D) 

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package. Pay 

Range: $124,610 - $175,000 

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 9 South Atrium-Gen Medicine

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $57.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:

Other information:
Qualifications:
Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
4. Within 1 year from the date of hire, employee must be enrolled in a BSN program.
5. RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
6. Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Seeks out resources to assist in the management of new patient situations.
2.Uses evidence based guidelines (P&P, nursing standards of care, protocols and pathways) consistently.
3.Supports a hospital wide innovation to achieve positive outcomes.
4.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes
5.Treats patients and families with respect and a sensitivity for diverse viewpoints and cultures.
6.Maintains positive, professional relationships with all members of the healthcare team.
7.Works effectively with other professional nurses through mutual support and respect.
8.Demonstrates beginning collaboration skills to meet the needs of patients and families.
9.Utilizes beginning assessment skills to evaluate the physical and psychosocial needs of patient/family.
10.Uses scientific and theoretical knowledge to develop and implement the plan of care for assigned patients with support from experienced staff.
11.Recognizes a change in patient status and seeks appropriate resources to address concerns.
12.Uses medical devices safely and effectively in the delivery of patient care and seeks guidance when needed.
13.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
14.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk and seeks guidance when needed.
15.Applies the teaching-learning process effectively to meet the learning needs of patients and families.
16.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals with guidance.
17.Supports unit goals and change initiatives.
18.Demonstrates beginning delegation skills to meet the needs of patients.
19. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Genetics Laboratory

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:AM - 4:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Supervises the technical operations of the laboratory, including resource and personnel management. This position is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrates proficiency in identifying and resolving process issues that affect the laboratory's ability to perform laboratory testing. Serves as an expert within the assigned field of responsibility. Instructs students, residents, new employees, and their direct reports. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Required Job Qualifications:
•CLIA QUALIFICATION FOR TESTING
•Education: Bachelor of Science or Arts degree in relevant science required
•A minimum of five (5) years of relevant experience in the specific laboratory discipline the role oversees is required. Certain laboratory specialties may necessitate more stringent certification criteria. In addition, candidates must demonstrate a proven track record of leading projects, implementing programs, and serving as a subject matter expert within a laboratory setting.
•Certification from nationally recognized certifying agency required. Eligibility as determined by ASCP and/or AMT requirements. Some laboratory disciplines may require more stringent certification criteria.
•Acceptable credentials (can vary depending on the laboratory section):
oMedical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
oMedical Technologist (MT) via the American Medical Technologists (AMT)
oBlood Bank (BB) via the ASCP
oChemistry (C) via the ASCP
oCytogenetics (CG) via the ASCP
oCytotechnologist (CT) via the ASCP
oHematology (H) via the ASCP
oMicrobiology (M) via the ASCP
oMolecular Biology (MB) via the ASCP
oTechnologist in HLA (CHT) or Specialist in HLA (CHS) via ACHI
oHistotechnologist (HTL) via the ASCP
•Communicates well, both orally and in writing. Determines what information is important and what should be communicated, how, to whom, and when. Practices Emotional Intelligence when communicating with others. Able to handle interpersonal relationships judiciously and empathically. Demonstrates the capacity to be aware of, control, and express one's emotions.
Preferred Job Qualifications:
•Master of Science degree in relevant discipline preferred
Physical Demands:
•Able to work in fast pace, often stressful, computerized environment. Able to lift 20 pounds and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.

Responsibilities:
Job Responsibilities:
Job Components
• Fulfills all the job components for testing personnel whom they will supervisor; These may be an MLS, MLT, CT, HT, HTL, or other role(s), laboratory areas aligning to the credentials listed below.
Policy Compliance
• Understands and enforces departmental and institutional policies and practices.
•Writes, reviews, and updates departmental policies and procedures as mandated by accrediting or regulatory standards.
Workflow monitoring
•Monitors, regulates, and adjusts workflows to ensure needed tasks are completed on time.
•Demonstrates ability to recognize quality control values and respond appropriately to outliers, be a technical resource person, recognize instrument/ assay problems, and maintain technical proficiency.
•Responds to clinician inquiries timely, thoroughly, and respectfully.
Process Improvement
•Recognizes situations that require process improvement.
• Proficient in the use of process improvement tools (e.g. Fishbone diagrams, Root Cause Analysis, Failure Mode Effect Analysis).
•Responds to Safety Events and complaints in a timely manner. Investigates and determines if the event is a person or system issue.
•Applies Just Culture algorithms when the event is determined to be a person issue. Encourages staff to identify areas for process improvement and submit Safety Events to document unsafe situations.
Financial and Administrative – will be responsible for any combination of the following;
•Monitors expenses and assists in the investigation of budget variance reports.
•Provides input on the capital and operational budgets; gathers and analyzes data to produce needed information.
•Writes reports and memos.
•Prepares and conducts staff meetings.
•Orders and maintains appropriate inventory of supplies.
•Writes and conducts employee evaluations at least twice a year; more frequently if needed.
•Prepares staff schedules to minimize the use of over-time and staff burnout.
•Oversees validation and implementation of new equipment.
•Conducts employee discipline with managerial oversight.
•Participates in the development of Employee Engagement initiatives.
•Implements Employee Engagement initiatives.
•Conducts employment interviews and participates in the selection of new employees.
•Ensures the work area is maintained in a safe and uncluttered environment.
•Serves as a backup for the manager in their absence.
•Maintains inspection readiness.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Respiratory Therapy

Work Type: Full Time (Total FTE 0. 9)

Work Schedule: 12 Hr 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $38.00 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

$25,000 Sign-on Bonus!!!

Summary:
Provides simple, intermediate, and complex therapeutic and diagnostic procedures on the general care floors and special care units. Improves and maintains patient cardiopulmonary status through the application and administration of various medications, gases, devices, and procedures. They function independently in assigned areas. Exemplifies the Rush mission, vision and values and acts in accordance with Rush Oak Park Hospital policies and procedures.

Other information:
Required Job Qualifications:
• Registered Respiratory Therapist (RRT) and an Illinois Respiratory Care Practitioner license.
• All RTs must pass departmental competencies
• Requires BLS and ACLS. PALS within 90 days of hire. NRP Preferred
• Minimum education requirement is an Associate’s degree; Bachelor’s degree preferred
• Technical skills are required to adapt equipment and procedures to patient needs.
• Analytical skills are required to evaluate patients and their clinical response to therapy.
• Customer service skills are required to effectively meet the needs of patients, families, and members of the healthcare team on an almost constant basis.
Preferred Job Qualifications:
• NRP
• Bachelor's Degree
Physical Demands:
• Standing, walking, pushing, and bending for 75% of the day.
• Ability to lift 20 pounds in order to handle cylinders
• A high level of patience must be exhibited as people learn at different speeds.
• Ability to be highly adaptable to respond to changing workloads and priorities.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1. Administers, monitors, and weans mechanical ventilation; makes ventilator recommendations based on clinical assessment, technical assessment, and laboratory values; manages airways.
2. Administers bronchial hygiene and treatment procedures including aerosol therapies, chest physical therapy, and therapeutic gas administration; analyzes gases where applicable; procures and delivers gases using central piping systems and gas cylinders.
3. Assesses patients clinically before and after the administration or application of any medication, procedure or device; recommends appropriate therapy including initial therapy, changes in therapy, and discontinuance of therapy.
4. Applies CPAP and BIPAP and makes recommendations based on patient compliance, response, and laboratory values.
5. Participates in CQI and QA initiatives including work audits, abstracts, research, Daily Management System (DMS) projects, committee participation, or other activities to improve the clinical and work environments.
6. Develops patient driven protocols in conjunction with department leadership. Documents work timely, completely, and accurately, including documentation in the patient medical record, documentation in the department records, and patient billing.
7. Assesses patient oxygenation, ventilation, and hemodynamic status through clinical observation, patient assessment, physiologic monitoring including oximetry, capnography, ventilator waveform analysis, and cardiac output, ECG, and laboratory values; provides respiratory care interventions within the scope of the Rapid Response Team, performs CPR.
8. Performs bedside spirometry including spontaneous breathing parameters, PEFR, and other limited pulmonary function; identifies normal values for patients.
9. Provides patient/family education.
10. Performs ECGs and arterial puncture.
11. Participates in on-going maintenance of the blood gas equipment, QC, calibration and proficiency testing.
12. Performs bronchoscopy assist.
13. Provides clinical supervision of respiratory care students on rotation.
14. Demonstrate initiative in optimizing patient care by participating in physician rounds and documenting assessment findings and therapy changes
15. Demonstrate professionalism by belonging to the AARC/ISRC and/or pursuing education to advance ones skills
16. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.