Clinical Manager RN - RUSH Cancer Center Lab

16654
April 23, 2025

Job Description

Location: 1520 W Harrison St, 1st Floor; Chicago, Illinois 60607

Business Unit: RUSH MD Anderson Cancer Center Lab

Work Type: Full-Time - 40 Hours per week (1. 0 FTE)

Work Schedule: Four 10-Hour Shifts per week - Monday to Friday

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $45.72 - $81.80 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Manager, RN, under the leadership of both the Director of Operations and Medical Director, will be responsible for the ongoing clinical and operational functionality of the practice (operations, workflows, quality and patient experience). Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's Degree in Nursing required.
•Current State of Illinois RN licensure required. Current State of IN licensure required for those working in Indiana.
•National nursing certification required within one year of hire.
•Five years healthcare, hospital or patient care delivery experience.
•Displays commitment to delivering superior patient experience.
•Strong communicator with ability to influence provider and staff.
•Ability to identify, troubleshoot and resolve problems in a complex environment.
Preferred Job Qualifications:
•Master's Degree
•Experience in healthcare operations or ambulatory setting.

Responsibilities:
Job Responsibilities:
1.Provides input towards strategic and long term operational planning.
2.Escalates issues that impact strategy to Director.
3.Supports providers in the delivery of exceptional care.
4.Works with the leadership team to monitor and address patient experience feedback.
5.Review, research and resolve practice specific patient complaints and concerns.
6.Understands and supports providers' productivity challenges and implements practices and workflow changes to alleviate them.
7.Operationalizes institution and department change initiatives and implements approved changes at Practice level.
8.Responsible for converting organizational goals into practice specific goals and drives the goal implementation, including policy revisions and Practice specific quality improvement initiatives.
9.Monitors practice level key performance indicators, scorecards, patient feedback, quality results, patient safety goals, environment of care and financial reports to ensure the Practice remains on course to meet or exceed operational goals.
10.Interprets data and understands how to respond to maximize Practice performance.
11.Identify trends, and underlying issues and institutes resolutions.
12.Motivates staff to perform at their highest level and effectively holds staff accountable for delivery of high quality services including patient care, access and satisfaction.
13.Hires strong talent with appropriate competencies and skill mix.
14.Ensures appropriate staffing in all areas including providing staff training, competency development, orientation and recognition.
15.Direct reports include clinical, lead/charge staff and other non-physician staff.
16.Monitors staff and physician satisfaction and makes recommendations to improve work culture as necessary.
17.Maintain regular, two-way communication with staff to support their achievement of strong performance in support of the practice goals, supports their personal developmental goals and concerns and builds an understanding of Rush and the practice.
18.Responsible for achievement of all compliance, regulatory, joint commission, ECOG/UNOS/OSHA adherence and other regulatory body requirements.
19.Must understand and effectively use EPIC, all systems and software databases to achieve goals.
20.Maintains effective, collaborative working relationships with other RUMG departments and related practices for best practices, workflow, policy and process feedback.
21.Representative on RUMG committees or cross-departmental team to design and implement common standards.
22.Manage availability of resources/supplies.
23.Monitors patterns in purchasing supplies and ensures timely processing of payments and invoices.
24.Serves as a role model whose attitudes and actions support Practice leadership and goals.
25.Acts as a role model and champion for ICARE and employee engagement as well as the patient centered/patient first care model.
26.Keeps up with current development and trends in the area of expertise.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Similar Jobs...

Patient Care Tech - Med-Surg - Full-Time, Night Shift

Location: 520 S Maple Ave, Oak Park, Illinois 60304

Hospital: Rush Oak Park Hospital

Department: 6 West - Med-Surg Unit

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Night Shift: 7:00 PM to 7:30 AM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of a professional nurse, the Patient Care Tech 1 assists the patient with activities of daily living, transfer and mobility skills, skin, bowel and bladder programs, and maintains a clean, safe environment for the patient.

Other information:
•High School plus specialized training
•Entry level experience
•Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
•Current CPR
•Good communication skills
•Computer skills
•Good time management and organizational skills
•Ability to work weekends, holidays, and different shifts to accommodate staffing
Preferred Job Qualifications:
•Prior clinical experience in an acute care setting.
Physical Demands:
• Ability to transport objects, patients and equipment
• Ability to respond quickly to patient needs.
• Work environment includes probability of exposure to adverse, hazardous, or unpleasant conditions wile caring for the sick
• Ability to assist in evacuation of patients in the event of fire or other disasters
• Routinely works with potentially infectious specimens and patients.
• Ability to walk and stand throughout most designated shifts.
• Ability to lift items weighing 10-50 pounds, above 50 pounds utilizes appropriate lift equipment.
• Ability to carry items weighing 10-25 pounds (11-33% of time); 25 to 75 pounds (1-10% of time).

Responsibilities:
•Properly apply safety devices.
•Assures that patients are set up and ready for meals and assists with feeding as appropriate.
•Performs accuchecks 30 minutes before meals or as directed by the RN and reports and documents blood sugar levels to the RN.
•Inform RN immediately of any change in patient’s condition.
•Maintains a therapeutic relationship to provide optimal customer-focused care.
•Communicates effectively with patients at levels appropriate to age and cognitive status, showing sensitivity to cultural diversity.
•Interacts effectively with peers and other hospital staff to foster positive working relationships.
•Computer documentation is accurate, timely and at point-of-care when possible.
•Notify charge nurse whenever leaving the unit.
•Assists patients with personal hygiene and activities of daily living promoting maximal independence.
•Accurately calculates and documents calorie count, intake and output and patients’ weights.
•Assists patients with transfers and mobility activities observing appropriate techniques, precautions and assistive devices.
•Assists patients with bladder and bowel elimination programs
•Enhance patient satisfaction by hourly rounding and prevention of call light needs. Improves response to call lights when they occur.
•Work collaboratively with other members of the health care team to insure high levels of patient care.
•Follow CDC guidelines for hand washing and be aware of and follow isolation precautions.
•Need to always be on the floor during shift report unless directed by the Charge RN.
•Work as a team with your nurse to ensure that the patient feels safe and well cared for while with us in the hospital.
• Documents accurately, timely, and at point-of-care when possible

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Supply Chain Tech

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain RUMC Staff

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.80 - $22.97 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supply Chain Tech 1 is responsible for the day-to-day receipt and distribution of supplies to the medical center units, EVS and affiliates. This individual will promote and be supportive of the institutional ICARE values (Innovation, Collaboration, Accountability, Respect, and Excellence), the IConnect Service Behaviors, and exemplify Supply Chain's mission and vision, while acting in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•One-year working experience in a service industry position or equivalent job experience.
•High School Diploma/GED.
•Must have basic reading, writing skills and pass Rush math test.
•Must be able to operate powered equipment appropriately and safely as required by varying environmental conditions.
•Ability to coordinate and prioritize multiple tasks with deadlines to meet changing workload demands.
Preferred Job Qualifications:
•Familiar with personal computers.
Physical Demands:
•Physical strength, resilience and endurance are three key bodily traits that are required due to the vigorous work pace of daily repetitive tasks and the weight of the merchandise.
•Majority of workday is spent on feet lifting, pushing, pulling, walking distances on daily repetitive basis.
•Must be able to lift weights up to 50lbs and within 10-25lbs repetitively on a daily basis.

Responsibilities:
• Inclusive of all Supply Chain Tech 1 duties (i.e. SPD, Receiving, EVS (Supply Chain Tech) and Warehouse):
• Work with the Supply Chain Analyst to receive, deliver, stock and replenish EVS supply closets across the Medical Center and off-site locations.
• Will utilize hand-held to
• Receive, pack and unpack items to be stocked and/or delivered on shelves/bins/Point of Use locations (i.e. in the warehouse, storerooms, units, and any off-site locations.)
• Receive and/or count stock items with accuracy and correctly record data manually or using the computer.
• Verify established inventory par levels by comparing them to actual physical counts and re-order replenishment stock accordingly)
• Ensure accuracy of received supplies by counting and comparing packing lists/restock lists with delivered goods and inspect for damage, defects or breakage, reporting any of these issues to the supervisor.
• Must meet established Supply Chain Policy #1 job performance standards and all scheduled timelines.
• Loads and off loads AGV system supply carts and appropriately parks/stages carts for next utilization. Must also be able to use AGV system touch screen correctly to send cart types to scheduled location.
• Clean and maintain shelves within stocking areas and in workstation areas to ensure compliance with safety and infection control regulations.
• Answer all telephone calls in accordance to the department's telephone script ensuring calls are properly answered, appropriate actions are followed and in a timely manner. Apply ICARE and IConnect in all interactions between inter/intra departments.
• Performs any and all Supply Chain job functions as assigned or required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Oncology Social Worker 2

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUCC Psychosocial Onc - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $52.08 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Are you interested in joining a dynamic team at Rush University Cancer Center? We are seeking an experienced and highly motivated Supportive Oncology Social Worker – Level 2 to support patients engaged with the Bone Marrow Transplant team.

General Summary:

The Supportive Oncology Social Worker – Level 2 is a key member of the Rush University Medical Center community. This Illinois-licensed social worker provides outpatient care for patients engaged with RUSH MD Anderson Cancer Center’s Bone Marrow Transplant (BMT) and Cellular Therapy Service. The social worker will work closely with the BMT psychologist and collaborate with BMT medical providers to support this patient population throughout the transplant process. The social worker provides on-site patient care through a diverse role as a clinician, care manager, and advocate.

Primary responsibilities include managing a caseload of patients and performing biopsychosocial assessments, providing care management services, addressing resource needs, providing patient/caregiver & staff education, and providing crisis interventions when needed. This position is part of the Supportive Oncology team, a multidisciplinary team supporting the Rush Cancer Center, and the social worker works in collaboration with other healthcare team members to meet patients’ psychosocial needs. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with Rush policies and procedures. 

Other information:
Required Job Qualifications:

• Master’s degree in Social Work.
• Licensed Clinical Social Worker (LCSW) in State of Illinois.
• At least 4 years’ post-graduate professional experience in healthcare, care management, mental health and/or social services.
• Clinical experience working with adult populations.
• Experience providing evidenced-based clinical interventions.
• Strong written, verbal, and analytical communication skills.
• Strong active listening, critical thinking, judgment, and decision-making skills.
• Proficiency with Microsoft Office Suite.
Preferred Job Qualifications:
• Familiarity with electronic medical records.
• Experience with high risk and/or complex populations.
• Experience providing crisis assessment and intervention.
• Experience providing clinical supervision.
• Knowledge of community resources and clinical expertise related to psychosocial issues, care management, and crisis management.
• Professional qualities such as initiative, self-reflection, commitment, responsiveness, and adaptability.
• Strong written, verbal, and analytical communication skills.
• Strong interpersonal, teamwork, and organizational skills.
• Strong planning and implementation skills, including problem-solving and troubleshooting skills.

Responsibilities:
• Provides social work services to outpatient oncology patients, families, and caregivers engaged with Rush University Medical Center’s Cancer Center.
• Addresses the psychosocial needs of Rush oncology patients who have been referred for social work services.
• Works directly with patients and their families to address complex issues that arise from unmet needs and provide the necessary social work services to help them achieve their care goals.
• Conducts assessments in order to identify patients’ psychosocial needs.
• Develops a psychosocial plan of care and facilitate clinical interventions to meet patients’ needs.
• Connects patients and their families to relevant resources, both at Rush and in the community, to address their needs.
• Problem-solves with patients, their health care team, and other providers as needed regarding psychosocial needs and care coordination.
• Documents all patient interactions in Epic electronic health records system.
• Provides on-call availability during Monday-Friday business hours as needed to support patients and providers. Provides crisis intervention and conduct safety assessments when needed.
• Collaborates and consults with community partners as appropriate to support the needs of this patient population.
• Maintains relationships with referring Rush providers through consistent and timely communication, and collaborates with providers and teammates as needed to meet patient needs.
• Maintains social work licensure through attendance at professional development trainings, and engage in oncology-specific trainings as able.
• Promotes the Rush Supportive Oncology program and refer patients to department services as appropriate.
• Leverages experience to support team members in case consultation, training, crisis management, etc. as needed.
• Represents the social work team and the Supportive Oncology department at meetings, conferences, or other public engagements on an as-needed basis.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Cybersecurity Application & AI Risk Lead

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Cybersecurity Operations

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $46.07 - $77.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Are you passionate about cutting-edge technology, cybersecurity, and the future of healthcare? Join Rush University Medical Center as our Cybersecurity Application & AI Risk Lead, where you'll play a pivotal role in safeguarding critical systems and shaping the secure use of artificial intelligence across the organization.

In this highly collaborative and strategic role, you’ll lead the development and execution of cybersecurity risk management programs for Rush’s business applications and AI initiatives. Working closely with leaders across Digital & Information Services, Infrastructure, Privacy, Legal, and Enterprise Risk Management, you’ll ensure that cybersecurity risk is effectively assessed, communicated, and mitigated—aligning with both organizational priorities and evolving regulatory requirements.

You’ll be responsible for performing and standardizing security risk assessments, driving risk visibility through detailed reporting metrics, and guiding teams across the organization on best practices in application and AI security. This is an exciting opportunity to influence the security posture of a leading healthcare institution while staying at the forefront of innovation and compliance.

If you bring expertise in application security, project management, and regulatory standards like HIPAA, and you’re eager to apply that knowledge in a forward-thinking healthcare environment, we invite you to apply and make a lasting impact at Rush.

Responsibilities:

  • Develop and implement risk assessment methods for evaluating cyber security in Rush applications and artificial intelligence projects.
  • Collect and maintain cyber security risk data on Rush applications and artificial intelligence projects.
  • Collaborate with D&IS teams (e.g., Network, Applications, Database, Infrastructure, and Server) and business application teams on risk mitigation strategies for Rush applications and artificial intelligence projects.
  • Collaborate with Rush Privacy and Legal to include compliance requirements in risk management for Rush applications and artificial intelligence projects.
  • Perform periodic security risk assessments on Rush applications and artificial intelligence projects.
  • Prepare periodic reports on Rush’s cyber security risk for applications and artificial intelligence.
  • Conduct training and provide guidance for cross-functional technology and business staff on application and artificial intelligence security best practices.
  • Stay informed on the latest trends, industry best practices, emerging technologies, and evolving threats in application, artificial intelligence, and healthcare information security.
  • Align the application and artificial intelligence risk management program’s compliance with NIST CSF 2.0 through documented control alignments.
  • Collaborate with Information Security Compliance Manager to regularly test security compliance for Rush applications and artificial intelligence technologies.
  • Create templates and procedure documentation to guide technology owners on program compliance.

Required Job Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 5-7 years of experience in business application information security.
  • Strong background in Project Management.
  • Experience managing program metrics and regularly reporting program status to leadership.
  • Familiarity with healthcare regulations and standards (e.g., HIPAA, HITECH).
  • Strong leadership skills and the ability to work effectively with cross-functional teams.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Outstanding communication and interpersonal abilities.
  • Provide thought leadership by staying updated on industry best practices and standards to continuously mature the RUSH information security program in alignment with evolving industry benchmarks.

Preferred Job Qualifications:

  • Workable understanding of emerging regulatory frameworks for AI in healthcare.
  • At least 1 year of experience in Artificial Intelligence security
  • Security and/or GRC Certifications (CISSP, CISA, OCEG).
  • One or more certifications in AI technology.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Access Specialist 1

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Patient Care Navigator - Interventional Radiology

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Vascular/IR - Vascular Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. The Patient Navigator will share knowledge and education to empower patients and improve their ability to navigate services and systems. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Other information:
Required Job Qualifications:
•High School diploma or GED and 1 year in experience Electronic Medical Record
•Knowledge of ambulatory setting
•Basic knowledge of Microsoft Office
•Written, verbal and exceptional interpersonal communication skills
•Ability to multi-task
•Ability to function independently, to organize, and be self-motivated
Preferred Job Qualifications:
•Associates degree (health related area of focus such as social work, psychology or medical terminology)
•Bilingual

Responsibilities:
•Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.
•Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
•Prepare and deliver routine correspondence/medical records to referring agencies and primary care
providers in accordance with policy.
•Document all correspondence in electronic medical records as necessary.
•Liaison to multiple departments, agencies and provider offices.
•Participate in meetings as assigned.
•Conduct outreach and complete assessments as necessary to identify individuals at risk for adverse health
outcomes including timely Health Risk Assessments
•Provide assistance with insurance as needed, including helping patient connect with resources for
enrollment, conducting verification of insurance plans, assisting patients with redetermination, and
others as needed.
•Coordinate transportation for all patients as needed
•Other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.