System AVP Nursing Cancer Service Line

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The System Director, Patient Access provides strategic leadership and operational oversight for all patient registration and front-end access functions across the health system. This role ensures that patient arrival, demographic validation, and registration workflows are efficient, accurate, and standardized.
The System Director acts as the primary guardian of EMTALA compliance and ensures the accurate capture of complex Insurance and Governmental Payer data. This leader is responsible for the health of front-end workqueues, the development of departmental policies, and the creation of a high-performance culture through a structured onboarding pathway to ensure staff retention and operational excellence.

Other information:
Required Job Qualifications:
•Education: Bachelor’s degree in healthcare administration, Business, Finance, or a related field.
•Experience: Minimum of 7–10 years of progressive leadership experience in revenue cycle operations, overseeing patient access in a large, multi-site integrated health system.
•Payer Knowledge: Expert-level understanding of Governmental (Medicare/Medicaid) and Commercial Insurance plans, including COB, MSP, and authorization triggers.
•Regulatory Expertise: Deep knowledge of EMTALA, NCD/LCD policies, ABN/IMM/MOON requirements, and CMS price transparency regulations.
•Technical Knowledge: Strong understanding of Experian RTE and Epic ADT/Prelude.
Preferred Job Qualifications:
•Education: Master’s degree (MBA, MHA, or equivalent).
•Certification: Certified Healthcare Access Manager (CHAM).
•Methodology: Lean Six Sigma Green Belt or Black Belt certification, with a focus on process optimization and waste reduction in a healthcare setting.
•Systems: Advanced proficiency with Epic Grand Central/ADT and SlicerDicer for data-driven reporting.
Physical Demands:
•Frequent use of computers and telephone.
•Occasional travel between system sites required.
•Ability to manage multiple priorities in a fast-paced environment.
Core Competencies:
•Strategic Leadership: Focuses on long-term staff development, structured onboarding, and retention strategies to build a stable, high-performing team in a "Just Culture" environment.
•Operational Excellence: Utilizes Lean Six Sigma principles to standardize complex workflows, eliminate operational waste, and break down silos across multiple campuses.
•Regulatory & Payer Mastery: Ensures 100% accuracy in insurance capture and strict federal compliance with EMTALA, CMS regulations, and medical necessity protocols (NCD/LCD/ABN).
•Governance & Standards: Excellence in the development, writing, and system-wide implementation of standardized policies and procedures that are audit-ready and scalable.
•Analytical Thinking: Leverages data-driven tools (e.g., SlicerDicer, WQ dashboards) to identify root causes of denials and implement sustainable, data-backed solutions.
•Communication & Influence: Effectively partners with clinical leadership, finance, and administrative stakeholders to drive change management and enhance the patient experience orientation.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Operational Leadership: Directs daily operations for system-wide registration services, including Emergency Department (ED) access, Inpatient admissions, and Ambulatory check-in across all system sites.
2.Payer Strategy & Data Integrity: Oversees the accurate identification and entry of all Insurance and Governmental Plans (Medicare, Medicaid, Managed Care, Commercial, etc.); ensures staff are trained on Coordination of Benefits (COB) and Medicare Secondary Payer (MSP) rules to minimize billing rejections.
3.EMTALA Compliance: Serves as the subject matter expert for EMTALA regulations; ensures all front-end staff prioritize Medical Screening Exams (MSE) over financial discussions in emergency settings.
4.Policy & Procedure Development: Oversees the creation and implementation of comprehensive Policies and Procedures (P&Ps); ensures all workflows are documented, audit-ready, and aligned with "Just Culture" principles.
5.Onboarding & Workforce Development: Designs and manages a clear, structured Pathway to Onboarding for all new hires; ensures training programs effectively transition recruits into high-performing team members to reduce turnover.
6.Regulatory Documentation: Monitors strict compliance with the General Agreement to Health Care Treatment, Important Message from Medicare (IMM), and Medicare Outpatient Observation Notice (MOON).
7.Point-of-Service (POS) Collections & Estimates: Oversees the strategy for POS collections; ensures staff are proficient in running accurate patient estimates and setting up payment plans while adhering to regulatory restrictions.
8.Medical Necessity & Denial Prevention: Ensures departmental proficiency in identifying services impacted by NCDs/LCDs and oversees the compliant issuance of ABNs to prevent medical necessity denials.
9.Workqueue & DNB Management: Oversees departmental Workqueues (WQs) and Discharged Not Billed (DNB) reports daily to ensure timely error resolution and accelerated revenue capture.
10.Denial Root Cause Analysis: Collaborates with the System Director, Financial Clearance to perform root-cause analysis on front-end denials and implement permanent process fixes using continuous improvement methodologies.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the System Director, Patient Financial Services & Operational Quality, the Manager of Patient Access provides strategic leadership and operational oversight of outpatient financial counseling and patient access quality at Rush University Medical Center, Rush Oak Park Hospital, and Rush Copley Medical Center.
This role serves as a key liaison between Revenue Cycle and clinical departments, overseeing all Financial Counseling and quality functions across all Rush facilities. The Manager is responsible for aligning operational practices, leading staff training and development, and ensuring compliance with hospital policies related to payment arrangements and registration quality workflows. This position plays a vital role in system operations, strategic planning, and the implementation of performance improvement initiatives to drive revenue integrity and operational excellence.

Other information:
ement: Bachelor’s degree in business administration, Healthcare Administration, or a related field (or equivalent professional leadership experience) and 5 years experience.
•Preferred: Master’s Degree (MBA, MHA, or MSN) is highly preferred to align with the strategic and financial complexity of system-wide oversight.
•Certification Preferred: Professional certification from NAHAM (CHAM) or HFMA (CRCR/CHFP) is preferred, demonstrating a commitment to industry best practices and revenue cycle excellence.
•Process Improvement: Lean Six Sigma Green Belt or higher is preferred to drive the mandated Operational Quality and Root Cause Analysis initiatives.
Preferred Job Qualifications:
•Deep understanding of payer contracts, insurance plans, and their impact on patient liabilities.
•Strong communication, coaching, and team development skills.
•Proven experience leading changes and improving departmental performance.
•Excellent analytical and problem-solving skills.

Physical Demands:
•Hospital/Office Environment
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Leadership & Strategic Planning
•Collaborate with the System Director, Patient Financial Services & Operational Quality to define and monitor performance metrics aligned with Revenue Cycle objectives.
•Identify areas for process improvement and communicate proactively with stakeholders to resolve bottlenecks.
•Drive strategic initiatives related to patient access, financial counseling, and "point-of-service" excellence.
•Develop and implement administrative and operational policies to ensure consistency and efficiency across the system.
Operations Management:
Oversee daily operations of Financial Counseling staff and the Quality Team at all Rush facilities.
•Align financial counseling functions and workflows to ensure a seamless experience across the system.
•Drive initiatives to reduce "Candidate for Bill" (CFB) claims by identifying root causes in the registration process.
•Manage the Quality Team to support high standards of registration accuracy and provide actionable feedback for process improvement.
•Leverage Epic and other technologies to support operational objectives and remediate system gaps.
•Effectively manage the departmental budget and ensure resource optimization.
Team & Staff Development:
•Recruit, train, and guide direct reports to ensure high performance and alignment with department goals.
•Conduct performance evaluations and lead employee development and talent management initiatives.
•Promote a culture of innovation, collaboration, and continuous improvement.
Interdepartmental & External Collaboration:
•Coordinate with Revenue Cycle leadership to ensure seamless handoffs and consistent workflows.
•Develop and maintain productive relationships with vendors and external stakeholders.
•Ensure regulatory compliance with all applicable state and federal guidelines (HIPAA, EMTALA, etc.).
Functional Specific Duties:
•Maintain and develop policies and procedures for patient registration, admission, and financial clearance.
•Manage efficient quality control mechanisms for patient registration across all entry points, including Admitting, Professional Build Lab, Outpatient Radiology, Emergency Department, and OB Triage.
•Ensure accurate demographic and financial information is collected to increase the "financially secure" rate of patient accounts.
•Leverage data-driven tools and Epic reporting to track and improve patient registration accuracy and financial clearance rates.
•Collaborate across departments to ensure consistent patient communication regarding insurance and financial responsibilities.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.