RUSH TEP RN, Emergency Department

Location: Chicago, Illinois / Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Rush University Medical Center is seeking a Prior Authorization Specialist I to support patients, providers, and the revenue cycle by obtaining insurance authorizations and ensuring services meet payer requirements before care is delivered. In this role, you will verify insurance coverage, secure referrals and prior authorizations, gather required clinical and demographic information, and collaborate with patients, providers, and insurance carriers to support timely access to care. You will also assist with registration and insurance review activities that help ensure accurate reimbursement and a positive patient experience. 

This position is ideal for a detail-oriented, customer-focused professional who enjoys problem-solving and thrives in a fast-paced healthcare environment. Experience in healthcare, insurance, patient access, registration, financial clearance, or customer service is preferred but not required. Join Rush and become part of a mission-driven team dedicated to improving the patient experience and supporting high-quality healthcare delivery.

Responsibilities:

• Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
• Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
• Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties. Customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Performs other duties as assigned for the operational effectiveness and success of the department.
•  Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
• Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
•  Other duties as needed and assigned by the supervisor/manager.

Required Job Qualifications:

• High school graduate or equivalent.
• 0-1 year of experience
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Ability to analyze and interpret data
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications:

• Associates Degree in Accounting or Business Administration
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 9 N Atrium-Gen Medicine

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $57.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:

The RN 1 is a beginning level nurse who utilizes a scientific and theoretical knowledge base along with policy and procedures, standards of care and protocols to guide practice. The RN 1 relies on the experience, judgment and support of others while developing knowledge in practice. The RN 1 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications:
Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
4. Within 1 year from the date of hire, employee must be enrolled in a BSN program.
5. RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
6. Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Seeks out resources to assist in the management of new patient situations.
2.Uses evidence based guidelines (P&P, nursing standards of care, protocols and pathways) consistently.
3.Supports a hospital wide innovation to achieve positive outcomes.
4.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes
5.Treats patients and families with respect and a sensitivity for diverse viewpoints and cultures.
6.Maintains positive, professional relationships with all members of the healthcare team.
7.Works effectively with other professional nurses through mutual support and respect.
8.Demonstrates beginning collaboration skills to meet the needs of patients and families.
9.Utilizes beginning assessment skills to evaluate the physical and psychosocial needs of patient/family.
10.Uses scientific and theoretical knowledge to develop and implement the plan of care for assigned patients with support from experienced staff.
11.Recognizes a change in patient status and seeks appropriate resources to address concerns.
12.Uses medical devices safely and effectively in the delivery of patient care and seeks guidance when needed.
13.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
14.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk and seeks guidance when needed.
15.Applies the teaching-learning process effectively to meet the learning needs of patients and families.
16.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals with guidance.
17.Supports unit goals and change initiatives.
18.Demonstrates beginning delegation skills to meet the needs of patients.
19. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (10:30:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of security leadership, the Security Officer will provide physical protection for people and safeguard property at all Rush System for Health (Rush) facilities. The Security Officer will accomplish this by fixed and/or roving posts and responding to service calls, requests for assistance and emergencies. The Security Officer will report and document infractions of Rush rules, regulations, and policies as well as violations of federal, state, and local laws and/or ordinances. The Security Officer will exemplify the Rush mission, vision, values, and act in accordance with Rush policies and procedures.
Primary Customers:
Patients, visitors, students, staff, contractors, and other tenants of RUSH.

Other information:
Required Job Qualifications:
•High school graduate or GED.
•Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course from an approved provider.
•Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to Human Resources pursuant to a driver’s history check.
•Excellent verbal and written communication skills and customer service.
•Basic computer skills are essential.
•Must be flexible with scheduling.
Preferred Job Qualifications:
•Prior security experience in a healthcare environment.
•Healthcare security certification at the “basic” level by the International Association of Healthcare Security and Safety (IAHSS).
•Cardiopulmonary resuscitation (CPR) certified.
Physical Demands:
•Able to tolerate prolonged walking/standing/sitting for the duration of shift.
•Able to withstand outdoor temperatures throughout the year.
•Able to perform required responsibilities.
•Able to successfully demonstrate the retention, use and maintenance of issued equipment.
•Able to lift at minimum 50 pounds to waist height.
•Able to wear all issued equipment including ballistic vest and duty belt.
Disclaimer:
The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
•Provide fixed (sitting/standing), walking and vehicular patrols of all RUSH buildings and grounds.
•Monitor telephone/radio communications, alarms, and video surveillance equipment.
•Respond to service calls, requests for assistance, and/or emergency situations.
•Observe and document security and/or safety hazards and policy violations.
•Conduct basic interviews and investigations.
•Prepare incident reports, memorandums, and other written documentation.
•Assist law enforcement, fire departments and other emergency agencies during investigations or emergencies.
•Monitor and assist with access control and visitor management.
•Monitor and control vehicular and pedestrian traffic patterns on Rush property.
•Provide security escorts as assigned.
•Participate in property control procedures (patient property and valuables, lost & found etc.).
•Perform dispatching duties as required.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time

Work Schedule: 8 Hr (8:30 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
This position acts as the first point of contact within the Employee Service Center (ESC) Customer Service team for issues and requests from current employees, former employees, and managers; provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative; processes HR transactions, interacting with various departments to resolve human resource concerns; provides a positive experience to our customer base while resolving cases in the areas of benefits, compensation, payroll, and other employment-related areas. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma
•Minimum 2 years of experience in a call center.
•Minimum 3 years of experience in front-line human resources or employee benefits administration environment.
•Prior experience utilizing HR Information Systems required. Prior experience with Infor and/or Lawson is an asset.
•Prior experience utilizing knowledgebase and case management systems required. Prior experience with ServiceNow HR Service Delivery is an asset.
•Independently able to analyze complex situations and make recommendations for solutions or alternatives.
•Demonstrates high learning agility for technology.
•Ability to work effectively both independently and within a team setting.
•Ability to multi-task and manage competing priorities.
•Demonstrates initiative and willingness to take on new work.
•Possesses good written and oral communication skills and a professional demeanor. Ability to write and establish procedures for various processes within the department.
•Adheres to predetermined schedules and work standards.
•Strong attention to detail.
•Proficient in Microsoft Excel and Word applications.
Preferred Job Qualifications:
•Bachelor’s degree
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•First point of person-to-person contact for answering questions about HR programs, processes and tools.
•Answers routine HR policy and process inquiries for ESC scope of services.
•Utilizes a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.).
•Provides support for all in-scope ESC services; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner.
•Directs/educates employees and managers about self-service channels
•Processes routine employee data transactions
•Works to achieve established service center metrics and goals.
•Provides a positive customer experience while addressing HR inquiries, issues and requests.
•Builds and maintains productive working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution.
•Responds to inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
•Performs all administrative tasks related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll and retirement, as necessary.
•Proactively identifies root causes and recommends solutions to reduce customer case volumes.
•Performs all work in accordance with established call/service center processes and procedures.
•Works with and protects sensitive HR data in alignment with established service center processes and standards.
•Promotes and contributes to a positive work environment.
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time

Work Schedule: 8 Hr (8:00 AM - 4:30  PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
Job Summary: The Talent Acquisition Coordinator works in partnership with an assigned team of recruiters to manage an efficient workflow for successful hiring and pre-boarding process for new employees. Responsible for supporting a pro-active team environment that allows Rush University Medical Center to ensure applicants and managers have a positive experience. Detail oriented with proven customer service skills and strong prioritization capabilities are key. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Associate’s degree with a minimum of two years or more of prior administrative support experience required OR five years of specific recruitment administrative support experience required.
•A minimum of three years’ work experience in a busy, fast-paced environment, preferably human resources, customer service, or hospitality.
•Strong customer service skills and experience handling difficult conversations.
•Exceptional organizational and follow-through skills.
•Ability to work independently.
•Ability to handle multiple tasks simultaneously.
•Strong sense of urgency, adaptability, flexibility, and resourcefulness.
•Ability to communicate effectively with all types of individuals.
•Proficiency with the Microsoft Office Suite.
Preferred Job Qualifications:
•Experience working with applicant tracking systems preferred.

Responsibilities:
•Responsible for entry, maintenance, and integrity of data in applicant tracking systems.
•Maintains candidate statuses and ensures accuracy within the applicant tracking system.
•Establishes and develops solid working relations with hiring managers, recruiters, applicants and new hires.
•Responsible for all pre-employment activities including initiating background checks, monitoring progress, and providing regular updates to all necessary parties.
•Collects and tracks all pre-employment documentation to ensure proper compliance measures are met.
•Proactively troubleshoots issues related to employment clearance and takes appropriate steps to mitigate the issue. Resolves issues in a timely manner.
•Meets with new hires to execute new hire paperwork including verification of I-9 documentation and license/certification verification (if appropriate).
•Conducts fingerprinting for IDPH and UCIA.
•Assists with training new staff.
•Assists with recruitment fairs and open houses.
•Generates applicant tracking system reports for various areas, including the Division of Nursing and New Hire Orientation.
•Provides reports as needed.
•Covers front desk as needed, which includes greeting visitors and candidates.
•Administers pre-employment tests.
•All other duties assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUCC Psychosocial On

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Care Management Navigator II is responsible for providing navigation services to patients engaged in RUSH MD Anderson Cancer Center at Copley. The Care Management Navigator will utilize the established model of care management to support patients engaged with Copley oncology clinics in assessing and addressing patient barriers to care. The Care Management Navigator will provide knowledge, education, and care coordination to empower patients and improve their ability to navigate services and systems. This role will involve close collaboration with the Copley Cancer Center social workers and other healthcare team members to ensure optimal patient care.

This position is part of the Supportive Oncology department, a multidisciplinary team supporting the Rush MD Anderson Cancer Center. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards. 

Other information:
Required Job Qualifications:
•High School diploma or GED and 3 or more year of experience in a healthcare or hospital ambulatory related setting.
•2 years of navigator or a combination of a navigator and care coordinator experience with Comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators
•2 years of experience with electronic medical records
•Demonstrated knowledge and/or experience with case management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.
•Proficiency with basic Microsoft Office programs required
•Advocacy, Cultural Mediation/Competency
•Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience
•Ability to multi-task, function independently, organize, and be self-motivated.
Preferred Job Qualifications:
•Bachelors or Associates degree (health related area of focus such as social work, psychology or medical terminology) preferred.
•QBS Certification preferred if bilingual
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
1.Develops action plans and basic care planning for low-risk patients.
2.Monitors a list of inpatient discharges, ER discharges, and referrals. Assists patients to assess transportation needs and other barriers to attend appointments. Implements necessary interventions to ensure patients have support and resources to support successful appointments.
3.Monitors and provide patient outreach as necessary to ensure care is delivered in a timely basis.
4.Aids with insurance needs and helps connect patients with resources for enrollment. Conducts verification of insurance plans and assists patients with redeterminations as needed.
5.Improves and further develops existing workflows.
6.Educates patients on available resources and be knowledgeable of available SDOH programs. Addresses SDOH concerns with education, connection to resources to patients who stratify as low risk.
7.Ensures compliance with quality measures to improve identified outcomes (i.e. Health Risk Assessment, high utilizer patients, etc.)
8.Assists in managing patient caseloads for the team and updates team on a monthly basis. Collaborates with team, department, unit staff, and/or physician practice to ensure expectations are met. Participates and contributes to an inter-professional departmental committee.
9.Provides training and orientation for Case Management Navigators 1, creates reference materials and shares expertise with others.
10.Provides services that may include but limited to patient centered interviews, transitions in care screenings, post discharge needs and presentation of patient resource folder and documentation of findings. Facilitates communication with Care Manager and team.
11.Ensures compliance with HIPPA and Release of Information regulations and protocols. Manages Medicare Important Message processes and related tasks. Works with CM and Patient Access to ensure hospital compliance with federal mandates.
12.Identifies issues and resolves when able Triages to the appropriate level and collaborates with senior management/leadership, case managers, nurses, physicians and general staff throughout the medical center to resolve care transition issues.
13.Contacts payers to obtain or confirm fax and contact information for certification nurses. Follows protocols and HIPPA compliance regulations and proposes process improvements to managers when issues are identified. Follows protocol and reports known or suspected misdirected fax incidents to certification supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.