Central Processing Tech Cert

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Portfolio Manager provides accountable oversight to a portfolio of projects, applying industry best practices to manage the intake, scoping, planning, staffing, execution methodology, and long-term road mapping of projects within the assigned portfolio. The Portfolio Manager coordinates internal demand and capacity management activities, as well as establishing processes to measure and improve maturity, efficiency, and value. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree required.
•At least 10 years of work experience in a project management capacity, leading multiple initiatives in excess of $1M and/or 12 months in duration required.
•At leave five years of program management experience required.
•Relevant industry certification such as PMI Project/Program/Portfolio Management Professional (PMP, PgMP, PfMP), Six Sigma Black Belt, Lean, Certified Agile Scrum Master, etc. required. 15 years of project management experience leading multiple initiatives in excess of $1M and/or 12 months in duration will be considered in lieu of current certification.
•Demonstrated success in leading large, complex, and high-visibility groups of concurrent projects.
•Strong verbal and written communication skills, including large group and executive-level facilitation and presentation skills.
•Proficiency with the Microsoft Office Suite, including strong PowerPoint skills.
Preferred Job Qualifications:
•Master’s degree preferred.
•Healthcare experience strongly preferred, preferably within a large healthcare provider system.
•Experience with project demand, intake management, resource and capacity management, portfolio management, methodology design and implementation preferred.
•Process improvement experience preferred, such as Kaizen, Lean, Six Sigma, etc.
•Strategic planning experience preferred, including experience driving organizational transformation in partnership with operational leaders.
•Change management planning and implementation experience preferred.
•Communication planning and implementation experience preferred.

Responsibilities:
•Partners with relevant business clinical, and department leadership stakeholders to align programs and their constituent projects with enterprise strategy and business/clinical/departmental goals.
•Ensures successful adoption and change management within and across programs and projects.
•Designs, delivers, and monitors execution and value realization plans associated with the assigned portfolio.
•Provides program leadership for large, strategic, and/or cross-functional initiatives by collaborating with internal and external stakeholders to define program and project scope, budgets, change management plans, communication plans, value realization plans, and to manage project timelines and deliverables.
•Builds positive working relationships across the organization; engages effectively with staff, management, and senior leadership in order to ensure the success of program and project-related initiatives.
•Partners with operational leadership and sponsors to ensure program and project alignment with business needs, productive working relationships, and open lines of communication.
•Supports leadership in strategic planning efforts.
•Proactively identifies opportunities to deliver value to the organization and works with relevant leadership and governance bodies to triage, approve, and charter programs and projects that align with enterprise strategic objectives.
•Provides coordination and/or facilitation role within applicable governance forums, assisting leadership with organizing programs and projects to align with enterprise strategy and objectives.
•Develops executive-level presentations and program status updates for key leadership stakeholders, as well as operational and executive sponsors.
•Coordinates ongoing measurement/reporting of process efficiency, compliance, maturity and value.
•Serves as program and project management methodology subject matter expert, consulting within the organization to apply industry best practices and ensure execution success.
•Oversees the work of junior staff, ensuring process adherence, customer service, and value-based outcomes are delivered as projected.
•Creates a culture of continuous improvement within the assigned program and project teams.
•Frequently and effectively communicates the vision and capabilities throughout the organization.
•Collaborates with leadership to increase the visibility of the department and its successes inside and outside of the organization (e.g. conducting internal roadshows, presenting at industry events, publishing articles and thought leadership, applying for external awards and recognition, etc.).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (2:30:00 PM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $0 - $0 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of a Security Supervisor, the unarmed Security Officer will provide physical protection for persons and safeguarding of property on the Rush University Medical Center (RUMC) Campus. The security officer will report and document infractions of rules, regulations and policies of RUMC; and violations of federal, state and local laws and/or ordinances. The security officer will exemplify the RUMC missions, visions and values and act in accordance with RUMC policies and procedures.

Other information:
Knowledge, Skills and Abilities:
•High School graduate or GED. Previous hospital security experience preferred but not required.
•Valid driver’s (Illinois, Indiana, and Wisconsin) license required.
•Must have a prior driving record deemed acceptable to RUMC based upon the results of a Motor Vehicle Report check conducted by Human Resources.
•Must possess and be responsible for maintaining current Permanent Employee Registration Card (PERC). 

• International Association for Healthcare Security and Safety (“IAHSS”) certification required within six months of employment and maintained thereafter.

•Ability to handle confidential matters. Ability to exercise independent judgment, excellent customer service skills.
•Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
•Physically able to perform required responsibilities. Must be able to qualify for and successfully demonstrate the use and maintenance of departmental equipment. Must be able to wear body armor.
Disclaimer:
The above is intended to describe the general contents of and requirements for the performance of this job and is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Provide fixed, walking and vehicular patrols of all RUMC buildings and grounds.
•Perform Security Services Dispatch functions.
•Conduct basic interviews and investigations.
•Observe and document security and safety hazards.
•Prepare incident reports, memorandums and other written documentation.
•Assists local police agencies during investigations or emergencies.
•Monitor and assist with access control and visitor management.
•Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
•Provides security escort services as assigned.
•Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
•Responds to emergency situations (i.e. Code Red, Blue, Code Triage, Code Orange, etc.).
•Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supervisor of the Access Center is responsible for the supervision of the call center operations and providing consultation in support of the Rush Access Center and its varied operations. In this role, the Supervisor routinely works with a high-level of self-initiative, authority, and responsibility in performing technical and operational system management requirements; as well as addressing supervisory situations following well-established procedures and demonstrating independent judgement and execution. The Access Center Supervisor must possess broad and comprehensive knowledge, experience, and understanding of all Patient Access Center operations that will assist in effective operational implementation of RUMG Access Center policies or providing recommendations that will support effective and successful decision making by leadership. Exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
•Bachelor’s Degree or equivalent in experience.
•3 years demonstrated success/results in healthcare patient access, practice management or call center operations
•Proven ability to operationalize strategies.
•Broad knowledge of healthcare trends, challenges, and opportunities applicable to academic medical centers.
•Ability to analyze, compare and evaluate various courses of action.
•Ability to build successful teams utilizing strong interpersonal skills.
•Certified Healthcare Access Associate (CHAA) within 12 months of hire
Preferred Job Qualifications:
Physical Demands:
Competencies:
•Leadership
•Integrity
•Problem Solving
•Time Management
•Change agent
•Results driven
•Self-motivated and self-directed
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Supervises and directs the daily/weekly/monthly activities and performance of team members.
•Identifies and resolves operational problems using defined processes, expertise and judgment.
•Establishes and monitors the productivity of the Patient Access Center Representatives and generates and analyzes productivity reports.
•Collaborates with Access Center Leadership to analyze call forecasts, call arrival patterns, in relationship to staff levels and modify staffing levels accordingly to meet productivity and quality measures established.
•Competent and proficient in Salesforce and Genesys platforms; optimizes patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
•Collaborates with IT and Access Center leadership to identify opportunities for enhancements in customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance.
•Maintains up-to-date knowledge of system updates and functionalities, providing training and support to team members as needed.
•Reinforces and confirms that all patient communications services, productivity and performance goals, and unit or departmental objectives are successfully accomplished to the highest service level possible and in accordance with department goals.
•Ensures the successful performance and/or completion of administrative or supervisory duties, tasks, and assignments supporting operations are within established time frames; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.
•Working closely with the QA & Training teams, supports and maintains a Continuous Quality Improvement (CQI) approach within the department; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective operational processing.
•Delivers guidance and recommends corrective services to address customer complaints.
•Supervises all assigned members prioritizing and assigning work; coordinating, monitoring and supervising staff members by providing guidance and direction on the successful completion of assigned tasks, duties, and responsibilities that support the successful achievement of department goals and objectives
•Monitors calls to observe employee demeanor, interaction with customer, customer navigation through appointment scheduling, and technical accuracy.
•Implements timely operational corrections or changes to a process or staff performance that will support effective resolution of identified errors, oversights, or unmet compliance requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Digital & Information Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $59.51 - $88.67 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager, Change Management is responsible for leading and delivering best practice change management strategy and execution across a large, complex enterprise portfolio of work. This role is responsible for the end‑to‑end change management approach for multiple, concurrent initiatives—supporting delivery of business value and ensuring leaders, managers, and employees are prepared, supported, and equipped to adopt change successfully. The manager maintains a strategic enterprise orientation and effectively influences and consults with leaders at all levels. The role effectively identifies and mitigates risk while looking for opportunities to scale and deliver business value with speed.
The Manager, Change Management directs, supports, coaches, and supervises change management, training, communications, and enabling project delivery resources across the entire delivery cycle. The role guides and facilitates the development of best practice methodologies, tools, and standard change delivery templates. They possess extensive change management subject matter expertise and will assist in upskilling the enterprise on leading change management practices. They provide guidance, coaching and support for business partners and less experienced colleagues. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in related discipline (e.g., Human Resources Operations, Business Management, Psychology, Communications, Organizational Behavior, Organization Development or similar fields)
•6-8 years of experience providing change management solutions in support of large-scale process/technology projects and/or other transformational initiatives.
•2-4 years of experience with matrix and formal people leadership.
•Strong consulting, influencing, execution, analytical and communication skills.
•Expertise in portfolio management, change management, and leadership.
•Emphasis on interpersonal skills that encourages behavior change and end user adoption.
•Proficient and functional knowledge of MS Office (including MS Word, MS Excel, MS PowerPoint, Visio, Access, MS Outlook) and Project Management software (Jira, Confluence)
•Strong time management and prioritization skills.
•Ability to work effectively with individuals at all levels in the organization.
Preferred Job Qualifications:
•Master’s degree in Organization Development or Business Administration
•8+ years of experience leading complex change management portfolio or projects
•Professional in Project Management (PMP)
•Prosci Change Management or ACMP certification
•ERP Change Management delivery experience
Physical Demands:
•Office setting
Competencies:
•Team Leadership, Performance Management, Consulting, leadership, change management, communications, project leadership, creativity, facilitation, data analysis
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Develops, integrates, and is responsible for holistic change management strategy and execution activities across multiple, concurrent initiatives.
•Integrates portfolio level risks, enterprise readiness, activity sequencing, and resourcing mix to manage and deliver seamless portfolio action plans.
•Responsible for the identification, documentation, escalation, and mitigation plans of key performance indicators for assigned delivery portfolio.
•Leads change managers, analysts, and enabling resources to design and deliver key change management activities.
•Facilitates small and large group meetings to align, identify, and create plans for group action.
•Develops effective communication and end user adoption by leveraging data visualization and storytelling skills.
•Creates high quality change management assets including PowerPoint, memos, excel workbooks, and leader toolkits.
•Performs other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 13W-spine ortho ENT plastic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.