Student Intern II

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Primary Care Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $21.61 - $34.04 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Knowledge, Skills, and Abilities: Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded. Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office. Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Date Reviewed: Date Revised: Responsibilities: 1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.). 2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines. 3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics. 4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments. 5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines. 6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership. 7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems. 8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues. 9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks. 10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements. 11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit. 12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts. 13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans. 14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group. 15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information. 16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients. 17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires. 18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center. 19.Utilizes customer service skills to exceed the patient’s needs. 20.Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location:Chicago, Illinois Business Unit:Rush Medical Center Hospital:Rush University Medical Center Department:RUSH Digital and Web Strategy Work Type:Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule:8 Hr (8:00:00 AM - 5:00:00 PM) Work Arrangements:First month:2-3 days in office, 2-3 days remote.Ongoing:1-2 days in office, 3-4 days remote. Rush offers exceptional rewards and benefits learn more at ourRush benefits page Pay Range:$61,068 - $99,403 per year Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The web content strategist on the Digital and Web Strategy team in Rush’s Department of Marketing Communications plays a hands-on role in shaping Rush’s web presence. The individual in this role is responsible for planning, researching, writing, editing, and publishing web content that builds trust and confidence, drives engagement and appointments, enhances user experience, improves search engine visibility, and supports Rush’s strategic priorities and marketing goals. The web content strategist works primarily on content for our health care website, rush.edu, with a focus on: * Search engine optimization (SEO) content: Optimizing clinical service line, condition, and treatment pages to increase organic search visibility. * Clinical service line content: Developing content for high-priority clinical service line pages that informs and engages prospective and existing patients about Rush’s expertise, strengths, and differentiators. * Strategic priority content: Creating and refining content for core and supporting web sections, Rush digital health initiatives, and other emerging priorities. This role works collaboratively with other members of Rush Marketing Communications, including teams in Marketing Strategy, Strategic Internal Communications, Strategic External Communications, and Brand Strategy & Creative Media, as well as colleagues from other departments across Rush and vendor partners. This individual exemplifies the Rush mission, vision, and ICARE values and acts in accordance with all policies and procedures. Responsibilities: Content strategy (20%) * Contribute to the Digital and Web Strategy team’s annual work planning for high-priority clinical and non-clinical areas * Develop and prioritize web content projects that align with Rush’s strategic priorities and drive measurable improvements in patient engagement and appointment scheduling * Apply insights from target audience research, keyword research, stakeholder input, and competitive analysis to inform content strategy * Create and maintain project plans, including tasks, timelines, and key performance indicators Content production (60%) * Interview subject matter experts and conduct research to gather information and insights * Write creative and compelling web content that drives outcomes, including both crafting new content and refreshing existing content * Collect and integrate feedback from subject matter experts, stakeholders, and colleagues * Edit content to ensure alignment with Rush editorial standards, voice, tone, and brand * Publish and maintain web content using the Drupal content management system Content operations and measurement (20%) * Contribute to improving content governance, production workflows, and lifecycle management * Complete routine content audits for accuracy, freshness, and readability * Contribute to A/B testing initiatives to assess and refine content performance * Analyze and report on key performance indicators to colleagues and stakeholders, using data and insights to inform adjustments to content strategies * Stay up to date on digital trends and innovations — within both health care and other consumer-centric industries — and apply them to web content strategy at Rush Requirements: * Bachelor's degree in communications, journalism, marketing, English, or a related field. * At least 3 years of professional writing experience, preferably in marketing communications. Experience at an academic medical center, health care organization, or college/university is a plus. Competencies: * Exceptional writing, editing, proofreading, and communication skills * Experience across digital and web strategy, website management, digital analytics, search engine optimization, user experience, and project management * Hands-on experience with content management systems (preferably Drupal) * Excellent interpersonal skills and emotional intelligence * Ability to interact confidently and comfortably with colleagues at all levels of Rush * Commitment to a customer service mindset and a bias for action * Skills in data analysis, prioritization, problem-solving, and critical thinking * Ability to work independently and as part of multifunctional teams * Ability to convey complex ideas with elegance and ease * Proficiency in planning and delivering projects with minimal direction while seeking guidance when appropriate Physical demands: * Ability to move throughout the Rush campus * Ability to lift or carry objects 35-40 pounds Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Pharmacy Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 4 Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $24.20 - $25.24 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Pharmacy residency training is an organized, directed, accredited program that builds upon knowledge, skills, attitudes and abilities gained from an accredited professional pharmacy degree program. The first-year residency program enhances general competencies in managing medication-use systems and supports optimal medication therapy outcomes for patients with a broad range of disease states. The nontraditional PGY1 resident accomplishes the same thing, but over two years. The second year residency allows specialization for a pharmacist in the area of oncology, critical care or transplant with further refinement of skills directed at patient care, literature review, presentations and research. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: • Resident applicant qualifications will be evaluated by the residency program director through an established, formal procedure that includes an assessment of the applicant's ability to achieve the educational goals and objectives selected for the program. Further, the criteria used to evaluate applicants must be documented and understood by all involved in the evaluation and ranking process. • The resident will be a graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited Pharmacy program. • Licensed, or be eligible for licensure, in the state of jurisdiction in which the residency program is conducted. • Resident must be fully licensed in the state of Illinois within 90 days of start date. • Consequences of failure to obtain appropriate licensure is addressed by a Department of Pharmacy policy. • Second year residents must have successfully completed a first year residency, which must be verified with a certificate from the PGY1 residency on the first day of the PGY2 residency. • Extremely motivated to succeed and whose interests align with the strengths of Rush University Medical Center. • Extraordinary time management skills and a desire to support patient care at all times of the day and night. • Abide by and uphold the policies stated in the residency handbook, which are supported by American Society of Health-System Pharmacy (ASHP) accreditation. Preferred Job Qualifications: • Participate in and adhere to the rules of the Resident Matching Program (RMP) process and participate in the application process through PhORCAS. Responsibilities: 1.Residents' primary professional commitment must be to the residency program. 2.Residents must be committed to the values and mission of the organization conducting the residency program. 3.Residents must be committed to completing the educational goals and objectives established for their respective residency program. 4.Residents must seek constructive verbal and documented feedback that directs their learning. 5.Residents must be committed to making active use of the constructive feedback provided by residency program preceptors. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Otolaryngology PBC Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 10 Hr (7:00:00 AM - 5:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). *Sign on bonus* - $3,000 Pay Range: $19.50 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards. Other information: Required Job Qualifications: •High school diploma/GED required. •Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire. •Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire. •Current CPR certification required upon start date. •Computer skills. •Excellent communication and interpersonal skills. •Excellent customer service skills. •Excellent organizational skills. Preferred Job Qualifications: •One year clinical experience. •Phlebotomy experience. •Epic Ambulatory experience. Responsibilities: 1.Coordinates and maintains organized patient flow. 2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required. 3.Prepares patient for exam based on reason for visit. 4.Prepares and supports patient and assists provider with procedures. 5.Reviews appointment schedules and ensures all patient charts are available for the visit. 6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit. 7.Performs basic lab and testing procedures according to standards. 8.Performs phlebotomy and EKGs. 9.Administers immunizations as ordered by Physician. 10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented. 11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented. 12.Performs Tuberculin skin testing upon the order of the Physician. 13.Demonstrates appropriate population specific techniques with patients. 14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol. 15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations. 16.Calls patients regarding test results and medical instruction under the direction of a Physician. 17.Calls in medication refills under the direction of a Physician or protocol. 18.Documents patient care information in the outpatient medical record according to standards. 19.Assists with scheduling of patient tests, procedures, and follow-up appointments. 20.Assists in the care, cleaning, and sterilization of equipment and instruments. 21.Maintains the inventory of medical and linen supplies. 22.Maintains quality control for equipment. 23.Provides cross coverage to other clinical areas as assigned. 24.Participates in quality improvement projects. 25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies. 26.May have Unit specific duties as needed. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Neurol Science PBC MS Ctr Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $17.63 - $27.77 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards. Other information: Required Job Qualifications: • High school diploma. • Basic computer knowledge. • Attention to detail and accuracy. • Excellent customer service and interpersonal skills. • Sensitivity to patient health information and protection of confidentiality. • Ability to utilize EPIC efficiently. • Ability to sit for several hours each day and remain professional and calm under stressful situations. • Ability to adapt to change and be flexible. • Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training. • Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs. Preferred Job Qualifications: • Medical office experience. Responsibilities: 1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed. 2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests. 3.Maintains and retrieves medical records per HIM and office protocol. 4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request. 5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy. 6.Appropriately transfers patients to pre-registration for insurance verification. 7.Prepares and disseminates patient letters and other correspondence from EPIC. 8.Problem solves issues by seeking out the appropriate resources. 9.Works collaboratively as part of the medical practice team. 10.Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: RUSH Supply Chain RUMC Staff Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 2 Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $16.80 - $22.97 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Supply Chain Tech 1 is responsible for the day-to-day receipt and distribution of supplies to the medical center units, EVS and affiliates. This individual will promote and be supportive of the institutional ICARE values (Innovation, Collaboration, Accountability, Respect, and Excellence), the IConnect Service Behaviors, and exemplify Supply Chain's mission and vision, while acting in accordance with Rush policies and procedures. Other information: Required Job Qualifications: •One-year working experience in a service industry position or equivalent job experience. •High School Diploma/GED. •Must have basic reading, writing skills and pass Rush math test. •Must be able to operate powered equipment appropriately and safely as required by varying environmental conditions. •Ability to coordinate and prioritize multiple tasks with deadlines to meet changing workload demands. Preferred Job Qualifications: •Familiar with personal computers. Physical Demands: •Physical strength, resilience and endurance are three key bodily traits that are required due to the vigorous work pace of daily repetitive tasks and the weight of the merchandise. •Majority of workday is spent on feet lifting, pushing, pulling, walking distances on daily repetitive basis. •Must be able to lift weights up to 50lbs and within 10-25lbs repetitively on a daily basis. Responsibilities: • Inclusive of all Supply Chain Tech 1 duties (i.e. SPD, Receiving, EVS (Supply Chain Tech) and Warehouse): • Work with the Supply Chain Analyst to receive, deliver, stock and replenish EVS supply closets across the Medical Center and off-site locations. • Will utilize hand-held to • Receive, pack and unpack items to be stocked and/or delivered on shelves/bins/Point of Use locations (i.e. in the warehouse, storerooms, units, and any off-site locations.) • Receive and/or count stock items with accuracy and correctly record data manually or using the computer. • Verify established inventory par levels by comparing them to actual physical counts and re-order replenishment stock accordingly) • Ensure accuracy of received supplies by counting and comparing packing lists/restock lists with delivered goods and inspect for damage, defects or breakage, reporting any of these issues to the supervisor. • Must meet established Supply Chain Policy #1 job performance standards and all scheduled timelines. • Loads and off loads AGV system supply carts and appropriately parks/stages carts for next utilization. Must also be able to use AGV system touch screen correctly to send cart types to scheduled location. • Clean and maintain shelves within stocking areas and in workstation areas to ensure compliance with safety and infection control regulations. • Answer all telephone calls in accordance to the department's telephone script ensuring calls are properly answered, appropriate actions are followed and in a timely manner. Apply ICARE and IConnect in all interactions between inter/intra departments. • Performs any and all Supply Chain job functions as assigned or required. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.