Lead Epic Application Analyst

15124
January 27, 2025

Job Description

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Rev Cycle & Pt Flow IT Servs Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $46.07 - $77.40 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: This position develops, builds, and modifies Epic applications. Writes documentation specifications, fact-finding and analyzes complex results and proposes solutions or recommendations. Builds, configures and/or modifying applications using existing application tools. This role performs highly complex analysis, design, development, testing and support services for Epic applications. Leads and monitors multiple large scale projects within multiple functional departments. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures. Responsibilities: * Leads and monitors multiple large-scale projects within multiple functional departments. * Performs highly complex designs, implements, maintains, and provides ongoing optimization and support for Epic clinical applications. * Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic applications. * Works within cross-functional team and with end-users to achieve application integration to meet clinical needs. * Performs builds, upgrades, and system enhancements as needed. * Supports applications throughout all phases of implementation. * Delivers post-implementation training, support, troubleshooting, and maintenance. * Configures vendor applications and products. * Maintains system documentation and develops system specifications and procedures. * Defines and documents user requirements. * Applies project planning and project management methodologies. * Coordinates and leads short duration projects; monitoring project process, progress and results. * Develops test plans, prepares test data and performs system testing. * Provides on-site user support during implementations. * Takes on-call for system application support at scheduled times. * Audits data entered by end users. * Troubleshoots and tracks issues and problems. * Applies systems development methodology to solve problems. * Handles multiple assignments simultaneously. * Mentors more junior members of the team. * Other duties as assigned. Required Job Qualifications: * Bachelor’s degree. * 7 years of Epic application experience. * An Associate degree and nine (9) years of Epic application experience will be accepted in lieu of a Bachelor’s. * Epic certification(s). * Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products. * Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines. * Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines. * Experience leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions. * Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization. * Detail oriented, strong analytical, organizational, and problem solving skills. * Excellent oral and written communication skills with technical and clinical audiences. * Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems. Preferred Job Qualifications: * Experience working in a hospital or other health care organization. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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The Practice Administrator provides administrative leadership to the executive team, medical faculty, and staff in formulating and implementing organizational goals and objectives. This position is directly responsible for daily administrative aspects of the practices' clinical activities, related outpatient operations, budgets, finances, marketing, and public relations. Manages the implementation, direction, and policy development in areas of finance (revenue/expense management), professional fee billing, and general facility operations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: • Bachelor’s Degree required; Master’s degree preferred. • At least five years of relevant healthcare, hospital, or patient care delivery experience required. Prior experience working in an academic medical center preferred. • Prior people management experience strongly preferred. • Strategic leadership and business plan development experience. • Ability to drive departmental growth and market share. • Ability to anticipate problems/issues in a complex environment and mitigate the impact on the department. • Strong communicator with ability to influence providers and staff. • Able to develop trust and credibility with staff and providers. • Keeps up with current development and trends in the area of expertise. • Proficient with the Microsoft Office Suite. Responsibilities: • Provides department leadership to achieve RUMC and RUMG strategic priorities, goals, and change initiatives. Influences the development and implementation of short and long-term strategic plans for the Department. Develops long-term strategic & operational staffing plan. • Maintains a collaborative relationship with physicians, departmental providers, administrative, academic, clinical, and research leaders regarding operational, marketing, and strategic issues. • Translates goals into actionable business tactics that are aligned with the strategic plans of the department, the medical group, the hospital, and the medical center. • Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources. • Identifies industry opportunities and threats and recommends strategies to address. Consults with colleagues for best practices and industry trends. Determines the value/cost benefit of resource investments for future growth of the service line. • Initiates proposals for improved market position, patient experience, operational efficiency, and patient safety with input from department leadership. Oversees clinical, business, and academic operations including implementation and adherence to policies and procedures, patient experience, safety, and quality goals. • Monitors key performance indicators, scorecards, patient feedback, and financial reports at a departmental and individual level to ensure the data and that the department remains on course to meet or exceed operational goals. Provide feedback to department leadership and faculty for any potential corrective actions. • Partners with department leadership to support achievement of provider goals, research study success, and appropriate resident and student experience. Tracks and reports physician driven revenue and expenses. • Provides oversight of staff and faculty including compliance with ICARE values, department, RUMG and RUMC procedures and workflows, and completion of performance review process, on-boarding/off-boarding, credentialing and re-credentialing. • Participate in the physician recruitment and pro-forma development process. • Responsible for hiring strong talent with appropriate competencies and skill mix. Monitors staff recruitment, talent development, and performance management. • Monitors staffing metrics including turnover, key retention indicators, and orientation practices. • Structures work environment that is supportive of a highly engaged and effective work force. Monitors physician and employee engagement and makes recommendations to improve work culture as necessary. • Encourage employees to understand Rush goals and industry trends by attending town hall meetings, conferences, and community events. • Identifies opportunities to expand employees' professional knowledge and responsibilities and supports their career aspirations. • Maintain regular, two-way communication with staff to understand their work issues and concerns and to build their understanding of Rush and the department. • Ensures financial performance of department is consistent with institutional practices and budget expectations. Prepares and manages annual operating and capital budget for the department. • Partners with department leadership in monitoring trends and underlying patient experience issues and institutes Practice changes to resolve problems. Monitors and addresses patient experience feedback. • Ensures safe work environment and creates an environment that puts patient at center of practice. • Participates in institutional quality assurance or quality assessment programs. • May ensure that patient issues/complaints are properly resolved as applicable. • Responsible for achievement of all compliance, regulatory, joint commission, ECOG/UNOS/OSHA adherence, and other regulatory body requirements. • Understands and effectively uses EPIC, and other systems and software databases to achieve goals. • Implements policies, practices, and standards that model and reinforce the Rush mission, vision and values as well as the patient centered/patient first care model. Advocates a culture of Inclusion. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.