Training & Quality Consultant I

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Onsite

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (11:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join Rush University Medical Center as an Admissions Registration Specialist I, where you will play a critical role in supporting patients during some of their most important healthcare moments. In this position, you will work directly with patients and families to complete the registration process, verify insurance coverage, and ensure all demographic and financial information is accurately documented to support timely care and reimbursement.

This third shift position (11:00 PM – 7:30 AM) is part of a collaborative Patient Access team of nine professionals, each supported by a shift supervisor. The role primarily supports Emergency Department registrations, with occasional involvement in direct admissions and patient transfers. You will use industry-leading tools such as Epic for patient registration, along with OneSource and Availity to verify insurance eligibility and complete required admission notifications.

The ideal candidate thrives in a fast-paced hospital environment, demonstrates strong attention to detail, and is passionate about delivering exceptional customer service to patients during critical points in their care journey. Prior experience in a hospital or clinic setting—particularly within emergency department registration—is highly valued.

Rush is committed to supporting the growth and development of its employees. High-performing team members have opportunities to advance through additional specialist levels, team lead positions, and supervisory roles, as well as pursue broader career paths across the Patient Access and Revenue Cycle teams.

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
• Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
• Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
• Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
• Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
• Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
• Other duties as needed and assigned by the supervisor/manager.

Required Job Qualifications:

• High school graduate or equivalent.
• 0-1 year of experience
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications:

• Associates Degree in Accounting or Business Administration
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician Ill assists licensed pharmacists in the practice of pharmacy performing the duties described in the Technician II position description as well as serving as a role model for other technicians through added responsibilities, specialization in technician pharmacy practice, demonstrating leadership and initiative, and fulfilling the needs of the department.
The Technician Ill is actively involved in the training and development process and the development of policies and procedures specific to their practice site and is responsible for the daily technical operations of the area. The Technician Ill must have the capacity to work effectively and efficiently in areas routinely requiring a higher degree of prolonged technical concentration. liability, and risk.

Other information:
Required Job Qualifications:
•Must be,a-high school graduate or equivalent.
•Current. State of lllinois,Pbarmacy Technician license.
•Individual must have PTCB (Pharmacy Technician Certification Board) certification and/or EXCPT.
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
•At least 6 months of previous experience as a pharmacy technician.
Preferred Job Qualifications:
•Two years of college training or its equivalent.
•ACPE IV certification.
•Hazardous drug compounding certification.
Physical Demands:
•Ability to lift/move 30-50 pounds.gistered pharmacy technician in Illinois.
•Ability to stand for long period of time (4+ hours) between breaks.
•Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
•May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
•This position requires up to 10% travel. Employee needs to be able to work extended hours due to business needs.
Competencies:
•Must meet the competency requirements of a Pharmacy Tech 11.
•Competency demonstrated and ability to train others in at least seven of the tasks below:
A.IV Compounding
B.Hazardous drug identification and compounding
C.Crash Cart restock/outdate process/reporting running
D.Fluids ordering/restocking
E.Narcotics/Cl! Safe receive, send, return, expire transactions and report running
F.OR/Anesthesia ADC restock/troubleshooting
G.Pediatrics drug identification and compounding
H.ADC configuration, set up, troubleshooting, report running, review, and analysis
I.MPI Prepacker
J.Storeroom ordering
K.Recalls; processing, segregatlng and removing from inventory/ADCs
•Ability to effectively follow directions. analyze problems and interpret analytical data.
•Strong communication skills with an emphasis on customer service skUls.
•Accountable for his/her actions, progress and development.
•Attention to detail to provide high quality care and accurate medication preparation.
•Ability to operate technology accurately and efficiently by the end of the defined training period.
•Consistently demonstrates leadership and initiative to peers and others in handling workload.
•Planning, prioritizing, and analyzing situations are frequently.
•Consistent outstanding attendance record relating to tardiness and absences.

Responsibilities:
•Active participation in the Pharmacy Department Technician Career Ladder development and ongoing revisions.
•Interacts professionally and appropriately with other healthcare professionals and Rush system employees.
•Demonstrates ability to coach/train other technicians and pharmacy students.
•Demonstrates adaptability. initiates action, manages work, contributes to team success, communication. professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career ladder expectations
•Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
•Ability to use available print and online references as appropriate.
•Understand the pharmacy workflow for first doses, Automated Dispensing Cabinet (ADC) refills, cart fill and batches.
•Understand the pharmacy workflow for medication returns and medication disposal.
•Performs pharmaceutical calculations accurately including fundamental math calculations. metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
•Responsible for the accurate interpretation of EPIC pharmacy labels:
•Interpretation and understanding of medical abbreviations.
•Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
•Ability to appropriately label all medication dosage forms Including auxiliary labels for expiration and storage as required.
•Responsible for the accurate and timely filling and delivery of patient-specific medications and ADC restocks.
•Ability to troubleshoot ADC equipment (i.e.: failed drawers, inventory, outdates).
•Ability to utilize technology in the pharmacy including, but not limited to CII Safe, Carousels, DoseEdge, WASP, MILT, RxVerify as needed for assigned duties.
•Responsible for the preparation of non-sterile compounding and packaging:
•Ability to accurately draw up oral syringes, compound oral suspensions and other duties as assigned.
•Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
•Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
•Responsible for utilization of Epic for technical requests (i.e.: missing mediations, ADC out of stock and responding to in-basket messages)
•Responsible for inventory, storage and supply maintenance of assigned areas.
•Responsible for training and compliance with USP <797>, USP <800>, USP <795>, and aseptic technique practices when preparing sterile and non-sterile products:
•Recognizes incompatible, unstable and/or expired compounded products.
•Maintains atl required documentation of compounded products and production areas for sterile and non-sterile products.
•Recognizes investigational drug orders and documentation requirements for preparation and use.
•Responsible for exchanging emergency carts and completion of required documentation..
•Responsible for knowing the laws and regulations related to controlled substances.
•Maintain cleanliness of all equipment and work areas.
•Knowledge of departmental and Medical Center safety practices.
•Awareness of departmental quality assurance processes.
•Actively participates In various departmental committees and educational activities as assigned.
•Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department
•Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
•Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
•Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.