Admission Registration Specialist 1

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Parking Garage Operation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.16 - $80.05 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The f Parking & Transportation Program Manager, provides strategic and operational leadership for all parking, transportation, and fleet programs across Rush University System for Health (RUSH), including garages, surface lots, shuttles, fleet vehicles, valet services, and rideshare coordination. This role oversees both internally managed and vendor-delivered services that support the mobility needs of patients, staff (internal and vendor), faculty, students, and visitors across all RUSH locations in Chicago and Northwest Indiana.
This position plays a critical role in advancing RUSH’s shift from a car-centric culture to a more sustainable, equitable, and health-promoting transportation system. The Manager collaborates with Facilities Engineering, Planning Design & Construction, Environmental Sustainability, Occupational Safety, Strategic Sourcing, and other partners to align daily operations with RUSH’s long-term strategic vision, mission, and anchor institution commitments.

Other information:
Bachelor’s degree in Business Administration, Facilities Management, Urban Planning, Public Administration, or a related field
Minimum 5 years of progressively responsible experience in parking, transportation, or fleet operations, preferably within a healthcare, higher education, or large institutional setting
Proven ability to manage internal staff and external vendors across multiple service lines
Strong budgeting, contract management, and operational planning experience
Knowledge of sustainability practices and transportation demand management (TDM) principles
Experience with transportation software platforms, access control systems, or parking management systems
Preferred Job Qualifications:
Master’s degree in Business Administration, Urban Planning, or related field
Familiarity with healthcare regulatory environments and safety protocols
Experience managing transportation services in an urban, multi-campus environment
Working knowledge of electric vehicle infrastructure and mobility-as-a-service solutions
Physical Demands:
Ability to work in indoor and outdoor environments, sometimes in extreme temperatures or weather conditions
Prolonged periods of walking, standing, and operating a computer or mobile device
Occasional lifting or movement of equipment or signage up to 40 pounds
Disclaimer:
The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Responsibilities:
Develop and implement policies, procedures, and best practices for parking, transportation, and fleet operations system-wide.
Align departmental goals with RUSH’s strategic plan to promote operational efficiency, service excellence, and innovation.
Oversee daily operations of garages, surface lots, permit systems, valet services, and enforcement, ensuring efficient, safe, and customer-focused services.
Manage internal staff and vendor partners across all mobility services, holding teams accountable to performance, safety, and financial standards.
Lead system-wide transportation services for staff and patients, including shuttle scheduling, route optimization, service reliability, and vendor performance.
Direct rideshare programs supporting patient discharge, employee commuting, and visitor access.
Oversee fleet operations, including preventive maintenance, regulatory compliance (DOT), and long-term electrification (EV) strategies.
Develop lifecycle plans for fleet vehicles and parking infrastructure, including replacement cycles, EV transition, and capital renewal projects.
Lead procurement activities, including RFP development, contract negotiation, and vendor management across all transportation-related services.
Identify and pursue grant funding opportunities to support sustainable transportation initiatives and infrastructure improvements.
Collaborate with cross-functional partners to expand alternative commuting programs (e.g., bike-to-work, transit subsidies, carpooling, EV charging access).
Drive change management initiatives to shift commuting behaviors, including education campaigns and implementation of transportation demand management (TDM) strategies.
Monitor usage, cost performance, and satisfaction metrics using data analytics, access control systems, and telematics tools.
Develop business cases and recommendations for pricing structures, aligned with market benchmarks, demand patterns, and user impact.
Administer and oversee departmental budgets, identifying opportunities for savings, investment, and service enhancement.
Coordinate with Planning, Design & Construction and Facilities Engineering to plan for parking and access impacts related to construction, renovation, and campus growth.
Manage transportation logistics for special events, large clinic days, and campus gatherings, coordinating shuttle, rideshare, and parking operations.
Ensure full compliance with local, state, and federal regulations (including DOT, FTA, ADA) and internal RUSH policies.
Lead incident response, training, and corrective action planning in collaboration with Public Safety, Occupational Safety, and Risk.
Conduct routine inspections of parking, shuttle, and fleet assets; initiate maintenance and improvements to maintain operational readiness and user experience.
Leverage GPS, telematics, and safety tracking systems to enhance routing efficiency, reduce downtime, and support compliance efforts.
Ensure ADA accessibility across all mobility services, including shuttles, parking spaces, and rideshare accommodations.
Supervise drivers and shuttle operators (internal and vendor), including hiring, training, evaluation, and ongoing safety coaching.
Oversee third-party studies, design projects, and consulting engagements related to strategic parking and transportation planning.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (11:30:00 AM - 8:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: S. Loop Multispecialty- Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.