Physician - Otolaryngology - Rhinology - Chicago Suburbs (Aurora)

Location: Aurora, IL

Hospital: Rush Copley Medical Center

Department: Otolaryngology 

Work Type: Full Time 

Work Schedule: 8 Hr

Head and Neck Surgeon/ Otolaryngologist

Rush Copley Medical Center

Aurora, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Otolaryngologist, with head and neck cancer subspecialty training, to be primarily based at Rush Copley Medical Center.

The Department of Otorhinolaryngology – Head and Neck Surgery is seeking a head and neck surgeon to provide high-quality patient care to the diverse community of the greater Fox Valley region at Rush Copley Medical Center. Fellowship training in head and neck surgical oncology is preferred. The candidate will have an opportunity to build a thriving community practice that encompasses a full breadth of otolaryngology with a subspecialty focus in head and neck cancer.

Rush Copley Medical Center, a 210-bed community hospital in Aurora, IL, has been serving the region for over 130 years. As part of the Rush University System for Health, it integrates community-based care with academic resources, promoting clinical research and medical education across specialties. Rush University Medical Center has been recognized nationally as a leader in quality care, patient safety, and academic leadership.

The ideal candidate will join a thriving Otorhinolaryngology department with a commitment to clinical excellence and scholarship. This individual will collaborate closely with four fellowship-trained head and neck cancer surgeons that practice across the health system and contribute to the academic missions of the section. This is an outstanding opportunity to join a collaborative and academically oriented team, balancing community-focused care with opportunities for professional growth through education and research.

Position Highlights:

· Clinical Focus: Provide high-quality patient care in head and neck cancer and comprehensive otolaryngology.

· Effort Allocation: 80% of time spent at Rush Copley Medical Center and 20% of time spent at Rush University Medical Center.

· Community Impact: Serve the greater Fox Valley region, delivering compassionate and patient-centered care.

· Collaborative Team: Join a section of four fellowship-trained head and neck surgeons.

· Research Engagement: Participate in research projects within the head and neck division, contributing to academic publications and clinical advancements.

· Education and Mentorship: Instruct medical students, residents, and fellows, advancing Rush’s academic mission.

Candidate Qualifications:

· MD, DO, or foreign equivalent.

· Board eligibility or certification in Otolaryngology – Head and Neck Surgery.

· Fellowship trained in head and neck surgery desired.

· Experience or strong interest in head and neck cancer and comprehensive ENT care.

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. Our continued pursuits have earned Rush University Medical Center the distinction of being on U. S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country. All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. Rush has built a strong Office of Community Health Equity and Engagement, and we founded the RUSH BMO Institute of Health Equity. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Join Rush and become part of one of the nation’s best healthcare systems.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Opportunities for increased compensation based on exceeding productivity targets. Additional compensation may include sign-on and retention bonuses and relocation allowances. We also offer a comprehensive benefits package.

Pay Range : $450,000 - $675,000 (TCC) 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The System Director, Patient Access provides strategic leadership and operational oversight for all patient registration and front-end access functions across the health system. This role ensures that patient arrival, demographic validation, and registration workflows are efficient, accurate, and standardized.
The System Director acts as the primary guardian of EMTALA compliance and ensures the accurate capture of complex Insurance and Governmental Payer data. This leader is responsible for the health of front-end workqueues, the development of departmental policies, and the creation of a high-performance culture through a structured onboarding pathway to ensure staff retention and operational excellence.

Other information:
Required Job Qualifications:
•Education: Bachelor’s degree in healthcare administration, Business, Finance, or a related field.
•Experience: Minimum of 7–10 years of progressive leadership experience in revenue cycle operations, overseeing patient access in a large, multi-site integrated health system.
•Payer Knowledge: Expert-level understanding of Governmental (Medicare/Medicaid) and Commercial Insurance plans, including COB, MSP, and authorization triggers.
•Regulatory Expertise: Deep knowledge of EMTALA, NCD/LCD policies, ABN/IMM/MOON requirements, and CMS price transparency regulations.
•Technical Knowledge: Strong understanding of Experian RTE and Epic ADT/Prelude.
Preferred Job Qualifications:
•Education: Master’s degree (MBA, MHA, or equivalent).
•Certification: Certified Healthcare Access Manager (CHAM).
•Methodology: Lean Six Sigma Green Belt or Black Belt certification, with a focus on process optimization and waste reduction in a healthcare setting.
•Systems: Advanced proficiency with Epic Grand Central/ADT and SlicerDicer for data-driven reporting.
Physical Demands:
•Frequent use of computers and telephone.
•Occasional travel between system sites required.
•Ability to manage multiple priorities in a fast-paced environment.
Core Competencies:
•Strategic Leadership: Focuses on long-term staff development, structured onboarding, and retention strategies to build a stable, high-performing team in a "Just Culture" environment.
•Operational Excellence: Utilizes Lean Six Sigma principles to standardize complex workflows, eliminate operational waste, and break down silos across multiple campuses.
•Regulatory & Payer Mastery: Ensures 100% accuracy in insurance capture and strict federal compliance with EMTALA, CMS regulations, and medical necessity protocols (NCD/LCD/ABN).
•Governance & Standards: Excellence in the development, writing, and system-wide implementation of standardized policies and procedures that are audit-ready and scalable.
•Analytical Thinking: Leverages data-driven tools (e.g., SlicerDicer, WQ dashboards) to identify root causes of denials and implement sustainable, data-backed solutions.
•Communication & Influence: Effectively partners with clinical leadership, finance, and administrative stakeholders to drive change management and enhance the patient experience orientation.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Operational Leadership: Directs daily operations for system-wide registration services, including Emergency Department (ED) access, Inpatient admissions, and Ambulatory check-in across all system sites.
2.Payer Strategy & Data Integrity: Oversees the accurate identification and entry of all Insurance and Governmental Plans (Medicare, Medicaid, Managed Care, Commercial, etc.); ensures staff are trained on Coordination of Benefits (COB) and Medicare Secondary Payer (MSP) rules to minimize billing rejections.
3.EMTALA Compliance: Serves as the subject matter expert for EMTALA regulations; ensures all front-end staff prioritize Medical Screening Exams (MSE) over financial discussions in emergency settings.
4.Policy & Procedure Development: Oversees the creation and implementation of comprehensive Policies and Procedures (P&Ps); ensures all workflows are documented, audit-ready, and aligned with "Just Culture" principles.
5.Onboarding & Workforce Development: Designs and manages a clear, structured Pathway to Onboarding for all new hires; ensures training programs effectively transition recruits into high-performing team members to reduce turnover.
6.Regulatory Documentation: Monitors strict compliance with the General Agreement to Health Care Treatment, Important Message from Medicare (IMM), and Medicare Outpatient Observation Notice (MOON).
7.Point-of-Service (POS) Collections & Estimates: Oversees the strategy for POS collections; ensures staff are proficient in running accurate patient estimates and setting up payment plans while adhering to regulatory restrictions.
8.Medical Necessity & Denial Prevention: Ensures departmental proficiency in identifying services impacted by NCDs/LCDs and oversees the compliant issuance of ABNs to prevent medical necessity denials.
9.Workqueue & DNB Management: Oversees departmental Workqueues (WQs) and Discharged Not Billed (DNB) reports daily to ensure timely error resolution and accelerated revenue capture.
10.Denial Root Cause Analysis: Collaborates with the System Director, Financial Clearance to perform root-cause analysis on front-end denials and implement permanent process fixes using continuous improvement methodologies.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the System Director, Patient Financial Services & Operational Quality, the Manager of Patient Access provides strategic leadership and operational oversight of outpatient financial counseling and patient access quality at Rush University Medical Center, Rush Oak Park Hospital, and Rush Copley Medical Center.
This role serves as a key liaison between Revenue Cycle and clinical departments, overseeing all Financial Counseling and quality functions across all Rush facilities. The Manager is responsible for aligning operational practices, leading staff training and development, and ensuring compliance with hospital policies related to payment arrangements and registration quality workflows. This position plays a vital role in system operations, strategic planning, and the implementation of performance improvement initiatives to drive revenue integrity and operational excellence.

Other information:
ement: Bachelor’s degree in business administration, Healthcare Administration, or a related field (or equivalent professional leadership experience) and 5 years experience.
•Preferred: Master’s Degree (MBA, MHA, or MSN) is highly preferred to align with the strategic and financial complexity of system-wide oversight.
•Certification Preferred: Professional certification from NAHAM (CHAM) or HFMA (CRCR/CHFP) is preferred, demonstrating a commitment to industry best practices and revenue cycle excellence.
•Process Improvement: Lean Six Sigma Green Belt or higher is preferred to drive the mandated Operational Quality and Root Cause Analysis initiatives.
Preferred Job Qualifications:
•Deep understanding of payer contracts, insurance plans, and their impact on patient liabilities.
•Strong communication, coaching, and team development skills.
•Proven experience leading changes and improving departmental performance.
•Excellent analytical and problem-solving skills.

Physical Demands:
•Hospital/Office Environment
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Leadership & Strategic Planning
•Collaborate with the System Director, Patient Financial Services & Operational Quality to define and monitor performance metrics aligned with Revenue Cycle objectives.
•Identify areas for process improvement and communicate proactively with stakeholders to resolve bottlenecks.
•Drive strategic initiatives related to patient access, financial counseling, and "point-of-service" excellence.
•Develop and implement administrative and operational policies to ensure consistency and efficiency across the system.
Operations Management:
Oversee daily operations of Financial Counseling staff and the Quality Team at all Rush facilities.
•Align financial counseling functions and workflows to ensure a seamless experience across the system.
•Drive initiatives to reduce "Candidate for Bill" (CFB) claims by identifying root causes in the registration process.
•Manage the Quality Team to support high standards of registration accuracy and provide actionable feedback for process improvement.
•Leverage Epic and other technologies to support operational objectives and remediate system gaps.
•Effectively manage the departmental budget and ensure resource optimization.
Team & Staff Development:
•Recruit, train, and guide direct reports to ensure high performance and alignment with department goals.
•Conduct performance evaluations and lead employee development and talent management initiatives.
•Promote a culture of innovation, collaboration, and continuous improvement.
Interdepartmental & External Collaboration:
•Coordinate with Revenue Cycle leadership to ensure seamless handoffs and consistent workflows.
•Develop and maintain productive relationships with vendors and external stakeholders.
•Ensure regulatory compliance with all applicable state and federal guidelines (HIPAA, EMTALA, etc.).
Functional Specific Duties:
•Maintain and develop policies and procedures for patient registration, admission, and financial clearance.
•Manage efficient quality control mechanisms for patient registration across all entry points, including Admitting, Professional Build Lab, Outpatient Radiology, Emergency Department, and OB Triage.
•Ensure accurate demographic and financial information is collected to increase the "financially secure" rate of patient accounts.
•Leverage data-driven tools and Epic reporting to track and improve patient registration accuracy and financial clearance rates.
•Collaborate across departments to ensure consistent patient communication regarding insurance and financial responsibilities.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.