ER Tech - Full-Time, Day Shift

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs -R500 Drcc

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Serves as direct point of contact with all customers through all stages from initial contact, proposals, confirmations and finalized booking of catering and event sales, responsibilities include welcoming guests, making follow up phone calls, responding to emails, data entry, creating banquet event orders for events, detailing events, making contact with client, diffusing any problems handling all phone and internet inquiries.

Other information:
Required Job Qualifications:
•High School Diploma
•Minimum 2 years of experience in the administrative, clerical, or purchasing field
•Excellent communication skills (verbal and clerical) and public relation skills for greeting all guests to the office.
•Knowledge of computer software - Excel, Word, Power Point, – in order to design, implement and maintain complex data programs for the department.
•Ability to demonstrate critical thinking in a high paced environment with minimal supervision.
•Ability to handle a variety of complex tasks at once while working under tight deadlines on a daily basis.
•Ability to represent the department by consistently demonstrating professional appearance and grace under pressure.
•Ability to handle confidential information and maintain confidentiality.
•Food handlers and allergen certification
Preferred Job Qualifications:
•Associate degree in hospitality management or related field
•2 years previous catering experience
•Extensive Knowledge of Food and Beverage
•Knowledge of room set ups for meetings and receptions, types of service
•Experienced with catering and accounting software – Eventmaster, Catertrax, Quickbooks
•Ability to navigate internet websites, and perform website maintenance
Physical Demands:
•Sufficient dexterity to operate computer keyboard, able to communicate using a variety of audio technology, able to see; 90% of time sitting, 10% of time standing or walking
•Ability to routinely walk to other areas and lift 20# boxes as required.
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Welcomes guests and clients and effectively communicates with in a friendly, courteous and timely manner.
•Acts as a receptionist for all in-coming visitors.
•Answers incoming calls for information and provides quotes for catering services and associated costs.
•Responds to inquiries over the telephone and handles scheduling duties.
•Replies to emails by providing prospective and existing customers with information regarding available rooms and timelines.
•Follows up with customers in order to confirm upcoming catering events.
•Schedules appointments with clients.
•Gathers necessary information from clients and meeting planners to assist in menu planning, floor plans, room setup and décor.
•Assists clients in choosing setup plans offered by the facility, according to their specific needs
•Suggests alternative menu items in order to provide customers with variety.
•Performs transcribing, formatting, inputting and editing work to produce event sheets, menus, and required information
•Coordinates menus, preparation and distribution of specifications sheets and catering schedules.
•Assists managers in conducting tastings, handling layouts of food stations and design of menu that benefits company standards.
•Coordinates efforts to rent audio and visual equipment.
•Operates and maintains office equipment such as fax machines, copiers, printers and scanners
•Ensures the cleanliness and neatness of all assigned areas.
•Enters assigned data into the office database.
•Maintains electronic filing systems that enhance department function and increase efficiency.
•Copy and collate documents.
•Gathers and researches information required by the management.
•Prepares quotations of catering events and provides needed information.
•Trains other staff/clerical staff on routine procedures, telephone operations, pager function, and office machines.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (10:30:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 520 S Maple Ave, Oak Park, Illinois 60304

Hospital: Rush Oak Park Hospital

Department: CSO (Float Pool)

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Night Shift: 7:00pm to 7:30am

Work Schedule: 12-Hour Shifts - Weekends Included  

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $20.78 - $26.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of a professional nurse, the Patient Care Technician 2 (PCT 2) coordinates and leads the team to assist patients with activities of daily living, transfer and mobility skills, skin, bowel and bladder programs, and maintains a clean, safe environment for the patient.

Other information:
•High School plus specialized training
•Minimum of 1 Year experience in the hospital setting unless hired prior to 9/16/2024. Those employees will be grandfathered.
•Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
•Current CPR
•Good communication skills
•Computer skills
•Proficient in Microsoft Word and Excel.
•Ability to lead others with appropriate time management and organizational skills
•Superuser for all patient care equipment
•Ability to work weekends, holidays, and different shifts to accommodate staffing
•Good time management and organizational skills
Preferred Job Qualifications:
•Prior clinical experience in an acute care setting.
Physical Demands:
• Ability to transport objects, patients and equipment
•Ability to respond quickly to patient needs.
•Work environment includes probability of exposure to adverse, hazardous, or unpleasant conditions wile caring for the sick
•Ability to assist in evacuation of patients in the event of fire or other disasters
•Routinely works with potentially infectious specimens and patients.
•Ability to walk and stand throughout most of designated shift.
•Ability to lift items weighing 10-50 pounds, above 50 pounds utilizes appropriate lift equipment.
•Ability to carry items weighing 10-25 pounds (11-33% of time); 25 to 75 pounds (1-10% of time).

Responsibilities:
•Properly apply safety devices.
•Assures that patients are set up and ready for meals and assists with feeding as appropriate.
•Performs accuchecks 30 minutes before meals or as directed by the RN and reports and documents blood sugar levels to the RN.
•Inform RN immediately of any change in patient’s condition.
•Maintains a therapeutic relationship to provide optimal customer-focused care.
•Communicates effectively with patients at levels appropriate to age and cognitive status, showing sensitivity to cultural diversity.
•Interacts effectively with peers and other hospital staff to foster positive working relationships.
•Computer documentation is accurate, timely and at point-of-care when possible.
•Notify charge nurse whenever leaving the unit.
•Assists patients with personal hygiene and activities of daily living promoting maximal independence.
•Accurately calculates and documents calorie count, intake and output and patients’ weights.
•Assists patients with transfers and mobility activities observing appropriate techniques, precautions and assistive devices.
•Assists patients with bladder and bowel elimination programs and collection of laboratory specimens.
•Enhance patient satisfaction by hourly rounding and prevention of call light needs. Improves response to call lights when they occur.
•Work collaboratively with other members of the health care team to insure high levels of patient care.
•Follow CDC guidelines for hand washing and be aware of and follow isolation precautions.
•Need to always be on the floor during shift report unless directed by the Charge RN.
•Work as a team with your nurse to ensure that the patient feels safe and well cared for while with us in the hospital.
• Documents accurately, timely, and at point-of-care when possible

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: UME- Orientation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Admissions Operations Quality Improvement Specialist is responsible for improving the efficiency, consistency, and reliability of admissions operations throughout the 8–9-month admissions cycle. This role focuses on managing large volumes of applications, reducing redundant or duplicative steps, improving application review and interview workflows, monitoring interrater reliability among interviewers and reviewers, and ensuring accurate, reportable data for each component of the admissions process—from application intake and secondary review through interview, committee review, decision, enrollment, and matriculation.
The position resides within the Office of Admissions and supports admissions leadership by providing timely operational analysis, standardized process documentation, and data reporting that helps the office manage cycle demands, maintain consistent admissions practices, and support continuous quality improvement within admissions operations. By supporting measurable outcomes, process monitoring, documentation, and improvement follow-up within admissions operations, the role contributes to the School’s LCME-related continuous quality improvement efforts. The role applies structured methods such as Plan-Do-Study-Act (PDSA) cycles in collaboration with admissions staff, Committee on Admissions members, and others in the Office of Medical Education. This role exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree in a relevant field, such as healthcare administration, public health, business, industrial engineering, higher education administration, or a related discipline; master's degree preferred.
•2-4+ years of experience in admissions operations, operational reporting, quality improvement, process analysis, workflow optimization, or business operations support, preferably in higher education, medical education, healthcare operations, or a related environment.
•Demonstrated ability to work collaboratively while managing operational workflows, prioritizing competing cycle demands, reducing redundancies, tracking application status, and supporting timely completion of high-volume admissions activities.
•Working knowledge of admissions-cycle data, operational reporting, data-quality monitoring, reviewer/interviewer completion tracking, and basic methods for assessing interrater reliability or reviewer consistency.
•Strong written and verbal communication skills, including the ability to prepare clear SOPs, process documentation, status updates, and operational summaries for varied audiences.
•Proficiency with Excel and operational data tools required; experience with admissions systems, CRM platforms, reporting dashboards, SQL, Tableau, Power BI, or similar tools preferred.
•Excellent collaboration, relationship-building, analytical problem-solving, organizational, and communication skills; ability to work effectively with admissions staff, Committee on Admissions members, reviewers, interviewers, admissions leadership, and others in the Office of Medical Education during peak cycle periods.
Preferred Job Qualifications:
•Experience supporting admissions operations during a high-volume application cycle.
•Experience with medical/health professions admissions systems, including AMP, AMCAS, AAMC PREview, and customer relationship management platforms.
•Experience with admissions reporting, dashboard development, or operational data-quality monitoring.
•Experience supporting interviewer or reviewer calibration/norming activities.
Physical Demands:
Competencies:
•Operational data analysis and accurate admissions-cycle reporting.
•Collaborative application of continuous quality improvement methods, including admissions workflow improvement, redundancy reduction, structured PDSA cycles, process measurement, and results documentation.
•Clear technical writing, including SOP authorship.
•Consultation and collaboration with admissions staff, Committee on Admissions members, reviewers, interviewers, admissions leadership, and others in the Office of Medical Education.
•Cycle management, prioritization, and follow-through during peak admissions periods.

Responsibilities:
Job Responsibilities:
Process Mapping & Diagnostic Analysis
•Map the end-to-end admissions workflow, including application intake, AMCAS and secondary application review, interview scheduling, interview completion, committee review, admissions decision, enrollment, and matriculation.
•Analyze application volume, cycle time, workload, and status data at each stage of the admissions cycle to identify bottlenecks, delays, redundant data entry, duplicative reviews, and avoidable handoffs.
•Identify recurring operational issues, determine root causes, and recommend solutions to improve workflow performance, data quality, and operational effectiveness.
•Monitor interrater reliability among interviewers and reviewers, identify patterns of inconsistent rubric application or rater drift, and support calibration activities to improve consistency during the admissions cycle.
•Review admissions-cycle procedures for consistency with Office of Admissions policies, timelines, documentation expectations, and reporting needs.
Workflow Design & Testing
•Analyze workflow performance and develop data-informed process improvements that improve throughput, clarify roles, and support timely movement of applications through each stage of the admissions cycle.
•Apply Plan-Do-Study-Act (PDSA) cycles in partnership with admissions staff, Committee on Admissions members, reviewers, interviewers, and others in the Office of Medical Education to pilot targeted process changes during the admissions cycle, using defined success measures, data-collection plans, and shared feedback.
•Use admissions-cycle data and collaborative feedback to identify process variation, test improvements through PDSA cycles, track results, and document changes that improve workflow efficiency, consistency, timeliness, and data quality.
•Work with admissions systems and technology partners to improve data capture, reporting accuracy, status tracking, and appropriate automation of manual or duplicative tasks.
•Support interventions to improve interview and reviewer consistency, including calibration/norming sessions, rubric clarification, structured interview guidance, and reviewer follow-up as needed.
Operational Quality Assurance & Review Consistency
•Monitor interview and review processes for consistency, timely completion, accurate documentation, and adherence to established Office of Admissions procedures.
•Use scoring, rubric, and completion data to identify potential rater drift, inconsistent rubric use, missing documentation, or process variation that may affect admissions-cycle reliability.

•Analyze operational trends and prepare summaries for admissions leadership that identify cycle risks, workflow performance concerns, data-quality issues, process variation, and opportunities for improvement.
Documentation & Standardization
•Author, maintain, and version-control clear Standard Operating Procedures (SOPs) for each stage of the admissions process to ensure consistent execution across staff, reviewers, and interview cycles.
•Develop training materials and job aids to support onboarding of new staff, application reviewers, and interviewers.
•Maintain a centralized SOP/process library accessible to admissions team members.
Measurement, Reporting & Continuous Improvement
•Establish and track admissions operations metrics across the cycle, including application volume, review turnaround time, interview scheduling status, interviewer/reviewer completion, days-to-decision, data completeness, and yield-related reporting needs.
•Prepare recurring reports and dashboards that provide accurate, reportable data for each major component of the admissions process during the 8–9 month cycle.
•Share findings, status updates, PDSA results, and operational recommendations with admissions leadership and the Office of Admissions team to support shared understanding, timely cycle management, and continuous improvement.
•Maintain admissions operations metrics, process documentation, PDSA results, and improvement evidence to support CQI monitoring, internal reporting, and LCME-related documentation needs.
•Maintain familiarity with admissions operations best practices, application-review workflows, reviewer/interviewer calibration, and data-reporting approaches relevant to high-volume admissions environments.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Patient

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 9:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $0 - $0 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Assists with inventories, receives food supplies, prepares, assembles and conveys food, patient trays and supplies to areas of usage or storage; disassembles serving stations or areas, conveying equipment or supplies to proper cleaning or storage area; clean and maintains equipment; cleans the kitchen and related areas to maintain sanitary conditions which meet Board of Health standards; assists the cooks and bakers. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• H. S. Diploma or GED preferred.
• Must be able to communicate verbally and in writing in English and demonstrate reading ability. Note: On the Job Training Competency will be evaluated.
• Able to perform as an active team player.
• Good interpersonal skills, outgoing personality.
• Able to demonstrate basic math skills.
• Able to operate foodservice equipment such as dish machine, scrubber.
• Elementary cooking skill and experience with institutional food service equipment.
• Six months or more experience as a FSAII.
• Must be able to tolerate working close to hot equipment.
• Hazards: Will have potential exposure to broken glass, steam, moving belts, etc.
Preferred Job Qualifications:
• Foodservice experience.
Physical Demands:
• Lift boxes/food weighing up to 65 pounds.
• Pull/push carts filled with food trays. (Must manipulate two carts simultaneously).
• Work demands 100% walking and/or standing.
• Work duties may demand standing in place for extended periods, stooping, bending, lifting, pushing and pulling.
• Work environment involves the ability to tolerate temperature and climate changes (hot, humid, cold, steam, wet).
• Requires individual to move in and out of refrigerated areas and work in a dish room operation, which is a warm, wet and noisy area.

Responsibilities:
•Assembles, sets up, conveys, transports, and stores food, supplies, meal trays, catering orders as directed throughout the kitchen and medical center.
•Responsible for keeping elevator key and its return before going off duty; informs supervisor of any elevator problems.
•Plugs in equipment and sets up serving lines, ascertains the progression of the service of food and notifies the cooks and bakers of the timing of "special items"; Anticipates needs on the tray/serving lines and relates problems to proper individuals; Keeps tray/serving lines supplied with necessary food items; Removes unused food from serving lines.
•Assists with food and bakery production; Performs production and portioning tasks as directed.
•Maintains standards of cleanliness and sanitation of all surfaces, equipment, work areas, and storage (dry, refrigerated, and freezer) areas; Steams and cleans portable equipment; moves mobile equipment, sweeps and scrubs (with mechanical scrubbing machine) all areas of the kitchen; Maintains/cleans scrubbing machine.
•Performs ware washing activities including soak sink procedures, cart unloading, scrap line operation, pot and pan cleaning, dish machine operation, dish room cleaning, and cart washing.
•Helps receive, date, and put away deliveries; stores in proper refrigerators, freezers, or storeroom; rotates stock; cleans shelves, removes pallets; conducts inventory and assists with paperwork as needed for (storeroom and production).
•Disposes of waste and garbage in proper manner to assigned destination and cleans the area equipment involved.
•Assists with training personnel as assigned.
•Follows hospital and departmental policies and procedures. Food Service Assistant III Job Description Page two
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 5 Kellogg - Adult Observation Unit

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Day Shift: 7:00 AM to 7:30 PM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.00 - $26.25 per hour

Summary:
The Patient Care Technician II (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skills including but not limited to routine (daily) utilization of phlebotomy skills. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Maintains current BLS certification.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
• Phlebotomy.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development. 1.13 Immediately reports changes in patient condition to the appropriate RN.
1.14 Performs phlebotomy routinely, as delegated; correctly labels and processes specimens for laboratory analysis.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of Epic...
3.3 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.3.4 Consistently documents in real time at the point of care.
4. Maintains a safe and orderly, well-equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates a willingness to accept positive and negative feedback and changes behavior as indicated.
5.4 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.