Work Study Student Research Assistant

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Primary Care Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $21.61 - $34.04 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Knowledge, Skills, and Abilities: Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded. Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office. Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Date Reviewed: Date Revised: Responsibilities: 1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.). 2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines. 3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics. 4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments. 5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines. 6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership. 7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems. 8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues. 9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks. 10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements. 11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit. 12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts. 13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans. 14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group. 15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information. 16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients. 17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires. 18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center. 19.Utilizes customer service skills to exceed the patient’s needs. 20.Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Group Hospital: Rush University Medical Center Department: Hinsdale Multispecialty Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $19.50 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards. Other information: Required Job Qualifications: •High school diploma/GED required. •Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire. •Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire. •Current CPR certification required upon start date. •Computer skills. •Excellent communication and interpersonal skills. •Excellent customer service skills. •Excellent organizational skills. Preferred Job Qualifications: •One year clinical experience. •Phlebotomy experience. •Epic Ambulatory experience. Responsibilities: 1.Coordinates and maintains organized patient flow. 2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required. 3.Prepares patient for exam based on reason for visit. 4.Prepares and supports patient and assists provider with procedures. 5.Reviews appointment schedules and ensures all patient charts are available for the visit. 6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit. 7.Performs basic lab and testing procedures according to standards. 8.Performs phlebotomy and EKGs. 9.Administers immunizations as ordered by Physician. 10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented. 11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented. 12.Performs Tuberculin skin testing upon the order of the Physician. 13.Demonstrates appropriate population specific techniques with patients. 14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol. 15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations. 16.Calls patients regarding test results and medical instruction under the direction of a Physician. 17.Calls in medication refills under the direction of a Physician or protocol. 18.Documents patient care information in the outpatient medical record according to standards. 19.Assists with scheduling of patient tests, procedures, and follow-up appointments. 20.Assists in the care, cleaning, and sterilization of equipment and instruments. 21.Maintains the inventory of medical and linen supplies. 22.Maintains quality control for equipment. 23.Provides cross coverage to other clinical areas as assigned. 24.Participates in quality improvement projects. 25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies. 26.May have Unit specific duties as needed. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois Business Unit: Rush Oak Park Hospital: Rush Oak Park Hospital Department: Security Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 2 Work Schedule: 8 Hr (2:30:00 PM - 11:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $27.47 - $43.27 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Under the general supervision of the Assistant Director of Security and/or the appropriate designee the supervisor is charged with directing the subordinate officer personnel under his/her authority and is further responsible for ensuring and maintaining maximum security for patients, visitors, employees and students of Rush University Medical Center (RUMC). The Security Supervisor will report and document all infractions of rules, regulations and policies of RUMC including all federal, state and local laws and ordinances. Exemplifies the Rush mission, vision and I-CARE values. Acts in accordance with Rush policies and procedures. Other information: •Associate degree in Criminal Justice or related field preferred or 5 years of relevant work experience/field experience.. •Previous supervisory experience in a healthcare, law enforcement or corporate security environment preferred. •Must possess a valid driver’s license (IL, IN or WI) at the time of application. Must have a prior driving record deemed acceptable to ROPH based upon the results of a Motor Vehicle Report check conducted by Human resources. •Must have Illinois Department of Professional Regulations Permanent Employee Registration Card (PERC) day one of employment. •Must possess or obtain International Association of Healthcare Security and Safety (IAHSS) certification at the “Basic” and “Supervisory” levels within 6 months of hire and maintained thereafter. Preferred Job Qualifications: Physical Demands: Must be able to stand or walk during the majority, if not the entire tour of duty, and be able to withstand weather extremes for external assignments. Physically able to perform required responsibilities. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Responsibilities: •Assumes command and supervision of security officers on daily basis. •Inspects posts and observes the efficiency of personnel assigned. •Conduct liaison between the security department and other ROPH entities. •Train, evaluate and discipline subordinate personnel. •Participate in the recruitment and interview process of security officers. •Perform dispatch duties as required. •Generates and reviews various administrative documents including but not limited to; daily work schedules, payroll, audits, and drills. •Monitor and reports infractions of rules, policies and procedures. Make appropriate recommendations to the Director of Security or designee for corrective action. •Conduct investigations as directed and/or required. •Assists local police agencies during investigations or emergencies. •Perform other duties as assigned or necessitated by departmental need. •Intelligent, emotionally stable, with unquestionable moral character, integrity and the ability to handle confidential matters. •Excellent verbal and written communication skills. •Ability to prioritize workload. •Ability to work various shifts; including weekends as assignments dictate. •Outstanding customer service skills. * All other duties as assigned Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Ambulatory Care Management Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $27.47 - $43.27 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Social Work Care Manager I is an Illinois licensed social worker who provides patient care through a diverse role as a clinician, educator, care coordinator, and advocate. The Social Work Care Manager I collaborates with other members of the health care team to facilitate effective care management and support services at the appropriate level of care and implement sustainable solutions to support patients and families. The Social Work Care Manager I incorporates a motivational interviewing approach, attending to the patient’s ability to successfully self-manage chronic illnesses and effectively utilize health care services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: •Master’s degree in Social Work from an accredited university required. •Current State of Illinois licensure as a Licensed Social Worker (LSW) required. •Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required. •Be willing to co-locate in the outpatient clinic when needed. •Proficient and functional knowledge of Microsoft Office Suite. •Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data. •Excellent verbal and written communication and organizational skills. Preferred Job Qualifications: •LCSW or commitment to obtain. •Experience utilizing motivational interviewing preferred. •Experience working with managed care in a health care setting preferred. •Case Management certification preferred (or commitment to obtain within 2.5 years). •Bilingual English/Spanish highly desirable. Responsibilities: •Utilizes MHN portal and value-based care EMR reports to identify patients in need of outreach efforts from a psychosocial and environmental perspective based on inter-professional team collaboration, clinic referrals, ER, and patient discharges. •Facilitates assessment of person's physiological, psychosocial, financial, cultural, and familial situation and coordination of psychosocial services to address person/family/caregiver needs. •Develops a psychosocial plan of care and serve as a change agent to address the needs of patients with complex psychosocial issues. •Aligns plan of care (current and anticipated) with available resources and proactively resolve barriers. Promotes cost-effective quality care services. •Participates in development, implementation, and evaluation of programs within respective RUMG clinics. •Provide crisis intervention when needed. •Provides educational materials and resources to patient and family that are in a format which is specific to the patient/family learning abilities and language preference. •Identifies care management contract outcomes by using care management contract quality measures. •Models and maintains a quality-based, proactive patient-centered approach to achieve department and institutional goals and process improvements. •Documents in accordance with regulatory guidelines to ensure effective communications and to support reimbursement standards and requirements. Confers, collaborates, and consults with treatment teams regarding patient progress, transition of care needs; makes referrals and implements discharge plans. •Organizes and facilitates clinical supervision for social work staff. Manages, reviews, and updates staff continuing education needs. •Promotes and provides education about the care management role throughout the organization. •Ensures care management policies and procedures are consistent with regulatory guidelines; provides updates to committees when indicated. •Other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Adult Crit Care Nursing Admin Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $21.61 - $34.04 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Administrative Coordinator is central to many of the department wide activities, enabling efficient workflow and the achievement of department goals. With an understanding of the department’s strategies and objectives, the Administrative Coordinator is a key to budget, expense, and office management with minimal supervision. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: • Bachelor’s degree. • Three years of administrative experience. • Excellent organization skills and strong oral and written communication skills. • Proficient with Microsoft Office software. • Flexibility and willingness to perform a variety of tasks. • Ability to work independently and demonstrates the ability to work effectively with a diverse group of people. • Ability to exercise judgment and discretion. • Ability to maintain expected level of customer service. • Ability to prioritize, multi-task, and re-prioritize using time management skills to expeditiously complete assignments and duties. Responsibilities: 1.Manages special projects/duties; coordinates and participates in department and project meetings. 2.Manages department’s various ongoing projects, including continually reviewing/identifying/implementing qualitative and process improvements. 3.Manage the preparation and electronic submission of all grants, proposals, progress reports, and any correspondence related to office activities in compliance with its respective requirements. 4.Responsible for monitoring cost center fiscal operations. Works with Administrator to conduct budget analysis, prepare annual budget analysis, and implement budget initiatives. 5.Assists in design and maintenance of necessary databases. Oversees proper maintenance and database entry. 6.Establishes and implements protocols for policy and procedures according to administrative guidelines. Monitors compliance and evaluates effectiveness. 7.Provides coordination and administrative support to department. Tasks include management of calendars and meeting requests, coordination/preparation of meeting agendas and materials, the development of PowerPoint presentations and Excel spreadsheet support. 8.Manage data collection, analysis, creation, and maintenance of databases. 9.Provides administrative support for the office and staff: answer phones, take messages, maintain electronic calendars. Assist all staff with coordinating meetings as well as record and distribute minutes. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote  Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Infrastructure Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $41.88 - $70.36 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Rush University Medical Center is seeking a skilled and forward-thinking Application Developer to join our dynamic team. In this full-time role, you will play a critical part in modernizing and optimizing our infrastructure by designing, implementing, and managing innovative automation solutions. With a focus on *streamlining deployments*, *enhancing system reliability*, and *eliminating manual processes*, you'll help drive efficiency across both cloud and on-premise environments using tools like Terraform, Ansible, and scripting languages such as Python or PowerShell. We’re looking for a candidate with *4+ years of hands-on experience* in infrastructure automation, who thrives on solving complex challenges and is passionate about driving continuous improvement through Infrastructure-as-Code (IaC) practices. This is a great opportunity to make a meaningful impact within a mission-driven healthcare organization known for excellence, innovation, and a commitment to community. The right individual exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Responsibilities: * Develop and maintain automation scripts using languages such as Python, PowerShell, Itential, or Bash to streamline infrastructure operations. * Design and implement IaC solutions using Terraform, Ansible, or CloudFormation for provisioning and configuration management. * Automate deployments and management of hybrid cloud environments (AWS, Azure, GCP) and on-premises infrastructure. * Integrate automation into CI/CD pipelines to enhance infrastructure deployment and operational efficiency. * Collaborate with observability and operational colleagues to implement automated monitoring and self-healing mechanisms for infrastructure reliability and performance. * Ensure automation solutions adhere to security best practices, compliance requirements, and governance policies. * Work closely with D&IS infrastructure teams to align automation initiatives with business needs. * Maintain clear documentation of automation processes, configurations, and best practices. * Craft key performance indicators for production automation jobs. * Track operational effectiveness of automation solutions. * Adhere to change management lifecycle. * Develop end-to-end solutions that will improve infrastructure delivery to the enterprise. * Think independently and creatively to solve complex technical problems. * Ability to learn new APIs and solutions as new needs are identified/introduced. Position Requirements: * Bachelors Degree and 4+ years of automation experience in an enterprise environment or High School Diploma and 8 years experience. * Proficiency in scripting languages (Python, PowerShell, Bash). * Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation, etc.). * Strong understanding of cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure. * Experience with configuration management and system administration. * Strong problem-solving skills and ability to work in a fast-paced environment. * Strong analytical, problem-solving, communication, and documentation skills. * Proficiency with documentation tools such as Microsoft Word, Visio, Draw.io, or similar technology. Preferred Job Qualifications: * Experience with MCP, MCSE on Windows 2016, and 2019 is preferred. * Certifications such as AWS Certified DevOps Engineer, HashiCorp Terraform Associate, or Red Hat Ansible certified Specialist. * ServiceNow experience. * Knowledge of ITIL processes and enterprise IT environments. * Security, Privacy, and Regulatory/HPIAA Compliance. * Healthcare Environment Experience. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.