Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Pharmacy
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
General Summary:
The Informatics Pharmacist specializes in the medication process, from ordering to administration, and is responsible for effective process design, development, and implementation of Pharmacy automation, Electronic Medical Record and Clinical Decision Support. In addition, this role supports pharmacists, physicians, nurses, and other clinicians as the resource for pharmacy requests related to Epic and other technology. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Position Highlights:
• Work Type: Full Time (Total FTE between 0.9 and 1.0)
• Shift: Shift
1 • Work Schedule: 8 Hr. (8:00:00 AM - 4:00:00 PM); flexibility with work hours including hybrid work from home, must be willing to come onsite based on business needs.
• Career Development: Rush offers generous education assistance programs that can be used for higher education, continuing education, and professional certifications.
Principal Duties and Responsibilities
• Responsible for the design, build, implementation, and support of pharmacy systems, including but not limited to Epic, Alaris, BD Logistics, and Pyxis.
• Independently manages assigned projects for planning, analysis, design, development, implementation, upgrading, testing, and maintenance of the pharmacy information systems as it pertains to strategic priorities.
• Coordinates projects for system installations and enhancements, including system building, testing, quality assurance, implementation, and post-implementation review.
• Provides user education and training based on system enhancements, new system installations or reengineering of processes, to maintain a high level of effectiveness, efficiency, and competency.
• Participates in multidisciplinary meetings including but not limited to, Clinical Decision Support, Pharmacy and Therapeutics, Pharmacy-Nursing, Anticoagulation Committee, Drug Utilization Evaluation Committee, and Chemotherapy Sub-Committee to maintain and enhance Epic functionality.
• Collaborates effectively with the department of Digital & Information Service (D&IS).
• Maintains appropriate working relationships with pharmacy staff, managers, and leaders throughout the Rush System.
• Evaluates and implements regulatory billing code changes and participates in integrated testing scenarios as necessary.
• Develops and utilizes reports from various systems to optimize workflows and troubleshoot issues.
• Collaborates with Patient Care Finance on medication charging in Epic.
• Responsible for adhering to department policies and procedures.
• Demonstrates understanding of interfaces, charge capture, revenue stream, 340B, purchasing, and medication pricing.
• Consistently works towards the department mission and vision, along with the strategic plan devised by the Chief Pharmacy Officer.
• Required to work with pharmacy residents and students for training and precepting purposes.
• Responsible for staffing roles including, but not limited to: IT/Epic Willow on-call, pharmacist staffing shifts, weekends, and holidays.
• Demonstrates responsibility and accountability for all aspects of professional practice.
Other Information
Required Job Qualifications:
• Registered Pharmacist in Illinois (or eligibility to be licensed in Illinois).
• PharmD degree.
• Hospital pharmacy experience.
• Epic Willow Certification.
• Ability to communicate effectively orally and in writing.
• Ability to demonstrate responsibility and accountability for all aspects of professional practice.
• Ability to independently problem solve, multi-task and work successfully in a fast-paced environment.
Preferred Job Qualifications:
• PGY1 pharmacy residency.
• PGY2 pharmacy informatics residency.
• System expertise in pharmacy automation including, but not limited to Epic, Alaris, BD Logistics, and Pyxis. • Understanding of medication billing and charging and provides support to systems involved.
• Understanding of interfaces and can troubleshoot and resolve issues.
• Strong knowledge of Microsoft Office tools.
• Ability to mentor and teach residents and students.
• Ability to demonstrate Rush ICARE values.
Physical Demands:
• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
• Lifting up to 50 pounds.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Group
Hospital: Rush University Medical Center
Department: IM Endocrinology - Office
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Administrative Assistant 2 provides advanced support in managing the operational activities of the Department. The Administrative Assistant uses a pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail. The Administrative Assistant accepts appropriate responsibility and prioritizes multiple assignments and projects in a complex and constantly changing environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School Diploma.
• Three years of progressive experience in an administrative role, preferably in Healthcare.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Excellent communication written and oral skills.
• Ability to analyze data.
• Ability to prioritize multiple initiatives.
• Ability to produce accurate documents and reports.
• Ability to work in complex administrative systems.
• Ability to interact effectively with internal and external customers.
Preferred Job Qualifications:
• Baccalaureate Degree.
Physical Demands:
• Ability to move throughout the Medical Center.
• Ability to lifting or carrying objects 35-40 pounds.
Responsibilities:
1.Meets the administrative needs of department management and staff members.
2.Coordinates department specific programs or meetings as assigned: planning, preparation of materials, implementation and evaluation.
3.Assists management with budgetary issues.
4.Composes business documents as assigned.
5.Designs reports to support operations.
6.Independently creates correspondence such as follow up to meetings, response to employees etc.
7.Plans employee and departmental special events.
8.Writes, edits and formats content of departmental communication.
9.Provides instruction to departmental staff regarding computer applications.
10.Assures appropriate resources are available for staff to be successful in their role.
11.Maintains a calendar for staff availability and schedules.
12.Provides support for select quality and operational committees including recording and distributing minutes.
13.Appropriately follow-ups on action between meetings.
14.Distributes reports, agendas and other materials for programs.
15.Maintains attendance records and prepares reports as necessary for the program.
16.Investigates and resolves invoicing issues as it relates to vendors or fiscal activities and Accounting Units.
17.Creates and maintains expense files for the Accounting Unit activities.
18.Prepares and maintains an electronic file to trend programmatic expenses and contribute to the budget process.
19.Identifies and implements improvements in office efficiencies
20.Initiates and/or reconciles check requests, purchase orders, travel vouchers as indicated for the department cost centers.
21.Independently makes travel arrangements for the management.
22.Prioritizes incoming communication, requests for meeting and escalates appropriate items to management’s attention.
23.Maintains a working knowledge of Rush standard computer applications.
24.Coordinates manager and staff office space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Comprehensive Stroke Program
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.
Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RMC Medical Student Progs-RMC
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Job Summary:
Assessment Coordinator 2 is responsible for implementing activities related to assessments in the Rush Medical College curriculum. This role requires independent functioning to complete tasks related to all aspects of the assessment program. The Coordinator will also be involved in training, hiring, and providing cross-coverage as needed. This position exemplifies the mission, vision, and values of Rush and adheres to all Rush policies and procedures.
Other information:
Required Job Qualifications:
•Bachelor’s degree and one year in a medical education role
•Or five years of work experience in a medical education role
•Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, and Excel) and Adobe Acrobat Professional.
•Excellent organizational skills and attention to detail required.
•Strong planner and independent problem solver who can readily adapt to change in the workplace.
•Excellent verbal and written communication skills and the ability to exhibit a professional, courteous manner when communicating with medical students, faculty, and staff preferred.
•Strong interpersonal and customer service skills and a positive attitude preferred.
•Promotes a positive and productive environment, encouraging teamwork and communication and demonstrating a collaborative and innovative attitude toward the Program.
•Ability to prioritize appropriately and meet deadlines, set goals, manage multiple complicated tasks, and work with minimal to no supervision.
Preferred Job Qualifications:
•Master’s degree
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Responsibilities:
Job Responsibilities:
•Identify challenges and develop solutions to emerging problems in assessment
•Interface with departments external to RMC to achieve assessment goals (e.g., Information Services, Institutional Research Board)
•Provide support throughout the recruitment and hiring process for new coordinators
•Serve as a lead trainer responsible for guiding and mentoring new trainers with under one year of experience.
•Independently executes high-priority tasks as a member of the assessment team.
•Provides comprehensive support and assistance across multiple coordinator roles, ensuring that all responsibilities are effectively managed and maintained during periods of absence or increased demand.
•Serve as a supportive peer advisor to the coordinator, offering guidance and insights based on shared experiences.
•Updates standard operating procedures and process documents as needed
•Serves as a chief proctor during the administration of assessments.
•Schedules ancillary proctors for the administration of assessments.
•Ensures payment processing for independent contractors, including using standard contracts, purchase requisitions, and related documentation, and check requests.
•Coordinates the procurement and provision of resources for all assessment events (personnel, room reservations, equipment).
•Collaborates with the Office of Student Accessibility Services regarding students testing with accommodations.
•Coordinates student, staff, and faculty scheduling for all assessment events, which includes distributing schedules and communicating with relevant stakeholders when their attendance is required.
•Review student grades for completion and upload them to appropriate databases. Assists in the transmission of grades to students, staff, faculty, administrators, and Registrar.
•Schedules meetings, reserves rooms, sends out notices, creates agendas, develops action items/minutes, and provides other administrative support for assessment-related meetings and committee work (e.g., standard setting, item writing, faculty training, assessment performance review, blueprinting).
•Assists in the generation and production of the MSPE, including proofreading and ensuring the accuracy of assessment-related data.
•Tracks student progress through completion of all internal assessments. Reviews assessments for completion. Communicate with appropriate stakeholders about students who missed/will miss assessments and coordinate accommodations/make-up sessions to ensure all students complete all specified assessments.
•Assists with the registration process for USMLE Step 1, Step 2 CK, and Step 2 CS. Ensures that all students are registered in accordance with OMSP and COSEP policies.
•Harvests and cleans data from a variety of assessment platforms (e.g., Examsoft, Oasis, SurveyGizmo, Poll Everywhere).
•Works with faculty and staff to prepare assessment-related materials. Manages the iterative collection and distribution of drafts of blueprints, assessment items, rubrics, policies, and procedures. Ensures that stakeholders have the appropriate materials, resources, and information to efficiently and effectively prepare, deliver, and analyze assessments.
•Manages all administrative functions involved with item banking, including entering and organizing items in Examsoft, tagging, and managing item revisions.
•Assembles student-facing versions of assessments for deployment using appropriate platforms.
•Coordinates complex timelines to facilitate the progression of assessment construction, administration, and reporting. Communicate with appropriate stakeholders about relevant deadlines and continuously monitor compliance with those deadlines.
•Collects, stores, updates, and disseminates assessment-related documents (e.g., policies, procedures, protocols, rubrics, performance reports, grade sheets) to a variety of stakeholders (students, faculty, staff, administration).
•This position will require some evenings and weekends.
•Other relevant duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Hematology-Oncology PBC RUMC
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:
Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location: 1520 W Harrison St, Chicago, Illinois 60607
Business Unit: RUSH MD Anderson Cancer Center
Must be able to Oak Park and Lisle location
Department: Infusion Services
Work Type: Full-Time - 40 Hours per week (1. 0 FTE)
Work Schedule: Four 10-Hour Shifts per week - Monday to Friday
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).
Pay Range: $40.75 - $72.94 per hour
$7.00 per hour Float differential
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.Summary:
Job Summary:
The Oncology Infusion RN 2 FLOAT identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Oncology Infusion RN 2 FLOAT is a competent nurse who has mastered technical skills and utilizes evidence-based interventions. The Oncology Infusion RN 2 FLOAT continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
•Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October 2012).
•All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
Current State of Illinois Registered Nurse licensure
•Maintain current BLS certification.
•Chemotherapy and Biotherapy Certification OR commitments to obtain within 6 months of hire date.
•Minimum one year of nursing experience required.
·1 year Oncology expired required.
•Analytical ability.
Communication skills are required in order to lead and teach
•Ability to interact effectively with others in difficult situations
•The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
·Ability to travel between multiple locations including the downtown campus, Lisle, and Oak Brook.
Preferred Job Qualifications:
Ambulatory oncology experience
Ambulatory and infusion experience.
•National certification preferred.
Physical Demands:
Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
•Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs
•Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Responsibilities:
Job Responsibilities:
Evidence Based Interventions
•Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
•Utilizes system wide resources to support decision-making and action.
•Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
•Communicates current evidence-based information with peers.
Relationships and Caring
•Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October 2012).
•All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
Current State of Illinois Registered Nurse licensure
•Maintain current BLS certification.
•Chemotherapy and Biotherapy Certification OR commitments to obtain within 6 months of hire date.
•Minimum one year of nursing experience required.
·1 year Oncology expired required.
•Analytical ability.
Communication skills are required in order to lead and teach
•Ability to interact effectively with others in difficult situations
•The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
·Ability to travel between multiple locations including the downtown campus, Lisle, and Oak Brook.
Preferred Job Qualifications:
Ambulatory oncology experience
Ambulatory and infusion experience.
•National certification preferred.
Physical Demands:
Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
•Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs
•Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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