Inpatient Phlebotomist

9172
September 04, 2024

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Specimen Acquisition

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Work Schedule: 8 Hr (1:00:00 AM - 11:59:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: 16.75 - 22.50
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Phlebotomist obtains blood specimens from patients by the invasive procedure of venipuncture. Once proficient in adult and geriatric venipuncture and with additional training, the phlebotomist performs skin puncture on neonates, skin puncture or venipuncture on children and adolescents. The phlebotomist is a liaison between the physician and Rush Medical Laboratories. The phlebotomist (Laboratory Liaison Technician) is responsible for collecting specimens for routine, timed and STAT collections. The phlebotomist interacts and communicates with physicians, nurses, laboratory personnel and other members of the health care team. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School graduate.
• Good interpersonal and communication skills.
Preferred Job Qualifications:
• National Phlebotomy Association or equivalent certification.
• Two years of phlebotomy experience in a hospital setting.
Physical Demands:
• Works throughout the Medical Center's patient care areas and laboratories.
• Frequent exposure to potentially infectious diseases and body fluids.
• Work requires bending, standing and walking for the majority of the workday.

Responsibilities:
•Suggests and develops new ideas and approaches in the workplace. Exhibits adaptability and willingness to change.
•Creates constructive relationships to achieve mutually positive clinical, or service outcomes with peers, management, customers, and other RUMC departments.
•Responds promptly to pages.
•Volunteers to help others complete work when time permits.
•Reports back to the laboratory for further assignment when assigned work is complete.
•Verifies patient identification according to Standard Operating Procedure (SOP) all of the time. Identifies and labels specimens according to SOP all of the time.
•Collects specimens according to laboratory requirements. Acquires specimens using proper phlebotomy technique.8. Has a positive effect on others including the ability to establish and maintain positive and productive working relationships. Inspires good will, cooperation, trust, and mutual respect among a wide range of people.
•Acts as a resource person to others for technical questions.
•Demonstrates a thorough knowledge of the technical tasks (for example, obtaining timed collections when due, using appropriate site for specimen collection, understands order of draw for specimen collections, and proper scheduling/ordering of various specimen collections).
•Attends and documents the division's required hours of continuing education.
•Helps train students and new employees. Completes training checklists within established deadlines.
•Organization and Prioritization of Work15. Collects timed specimens within 30 minutes of scheduled time. Sends specimens via pneumatic tube to laboratory within 45 minutes of collection for routine collections; within 10 minutes for timed collections. Checks soiled utility rooms for specimens at the end of each sweep.
•Keeps work area, phlebotomy cart, and personal appearance, neat, clean, and organized.
•Stocks supplies at the appropriate level and does not overstock supplies. Replenishes supplies at the end of the shift.
•Notifies appropriate personnel (supervisor, physician, and nurse) of problems or unusual situations encountered, for example, missed collections and patient unavailability, promptly. Attempts to resolve problems thoroughly before reporting to a supervisor.
•Performs LIS order entry correctly. Double checks orders in computer versus requisition to avoid mistakes and order omissions.
•Performs specimen accessioning and specimen processing. Advises physicians and nurses on how to order and schedule specimen collections in Clinical Provider Order Entry (CPOE).
•Documents on the clipboard (NCC) and collection set labels for missed or delayed draws with rare exception.
•Collections, Cancels and reschedules laboratory orders via communication with ordering physician, physician assistant, nurse practitioner or nurse. Cancels and documents the same in LIS. Clears collection pending report at the end of shift.
•Participates willingly when asked to participate in special projects or events, for example health screenings and medical student phlebotomy training classes. Gathers data or examples of orders or specimen collections for recurrent problems, for example order modification process for CPOE/EPIC orders.
•Acts as "tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Medical Laboratory Scientist 1 - Certified, 1st Shift - Chemistry

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Education: bachelor’s degree in laboratory science, biological science, chemistry, or education/work experience meeting the qualifications of high complexity testing personnel as defined by CLIA 42 CFR 493 1489.Certification from nationally recognized certifying agency required. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialist in Cytometry (SCYM) via ASCP
•Medical Laboratory Technician (MLT) via AACC or ASCP with a minimum of 5 contiguous years’ laboratory related experience.
Experience:
•Bachelor’s Degree with certification, no previous experience required.
•Associate’s degree and/or education/work experience qualifications as defined by CLIA 42 CFT 493 1489, AND MLT or other certification, AND 5 contiguous years of laboratory related experience required.
Affective behavior: Interacts effectively and respectfully with everyone encountered at the medical center.
REPORTS TO:
Laboratory Supervisor or Designee
WORKING CONDITIONS:
Able to work in fast pace, often stressful, computerized environment. Able to lift 20 lbs. and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.
CLIA QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform moderate and high complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.

Responsibilities:
Performs Laboratory Testing
Utilizes required Personal Protective Equipment (PPE) as defined by the lab area. Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively with minimal supervision once trained. All testing must be done following Rush approved Policies and Procedures.
Quality Control and Preventative Maintenance
Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of problem. Notifies appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
Troubleshooting
Performs basic troubleshooting of equipment and processes with minimal assistance, documents action and notifies appropriate personnel, for example, supervisors, of problems all the time. Able to recognize when additional help is needed and seeks out that help.
Organization of Work Area
Keeps the work area neat, clean, organized, and always stocked. Disinfects area at the beginning and end of each shift.
Specimen Acceptability
Accepts no inappropriate specimens. Notifies appropriate person of specimens that must be drawn or collected again and documents the notification.
Turnaround Time Expectations
Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turnaround time of all samples.
Time Management
Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch.
Continuing Education
Required to obtain and document 12 hours of laboratory continuing education per year.
Special Projects
Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
Tech-in-Charge
May perform the duties of the tech-in- charge for specified periods of time. Oversee operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director, and does so.
Report Reviewing and Results Reporting
Reviews lab results as required and takes appropriate action before verification and release. Recognizes and calls critical results within defined time frames. Reviews paper generated results and transcribes accurately into the Lab Information System.
Additional Job Components
Additional job duties will be defined by the laboratory's specific bench or assignment competencies.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Pharmacy Tech 2 Certified

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Manager Administrative Support

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUMC Emerg. Services - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for developing and monitoring programs and practices that support the achievement of departmental goals. The Manager of Administrative Support will have the accountability for the organization and management of assigned department responsibilities. This includes management of staff or a function in research, academic, and general administration, and financial and/or budgetary activities. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High School Diploma OR GED.
•Three years of business or healthcare experience.
•Experience in a lead or supervisory role.
•Ability to manage multiple concurrent projects.
•Good organizational skills.
•Good interpersonal skills.
•Very good written and oral communication skills.
•Attention to detail and accuracy.
•Proficient in basic Microsoft programs.
•Ability to implement change and maintain results.
•Ability to prioritize and multi-task in a fast-paced environment.
•Open-mindedness and willingness to adjust to change.
•Demonstrates ability to work cooperatively in a team environment.
Preferred Job Qualifications:
•Associates or Bachelor’s degree.

Responsibilities:
1.Management and administration of departmental or section processes. May include residency and fellowship program facilitation, on-boarding, credentialing, coordination of departmental re-credentialing and promotion activities, and orientation for faculty, staff, and/or fellows. May also include responsibility for management of a non-clinical area within a department.
2.Works closely with leaders in the department or section, which may include participation in strategic planning, project management, philanthropic initiatives, or marketing initiatives.
3.Approve and/or review expenditures, staff change notices, travel vouchers, work orders for outside contractors, etc., allocating expenditures to appropriate accounts.
4.May assist with the preparation of educational conferences and publications.
5.Responsible for the training and orientation of support personnel including maintaining files for employees, identifying and reporting assessment of staff needs.
6.May supervise staff and provide input for performance evaluations.
7.Assures the smooth operation of the area, serving as a resource and problem solver, overseeing and ordering and processing of supplies, equipment, maintenance, and work orders. Routes paperwork through necessary channels; provides follow-up as needed.
8.Improve the efficient functioning of the department. Participate in regular staff meetings to offer input and identify problems or opportunities within the area. Collaborates to identify problems and participates in the formulation and implementation of appropriate solutions.
9.Works cooperatively in a team environment.
10.Develops statistical reports.
11.Establish and manage a database: collate data and provide management/integrity assurance.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Lead Infrastructure Architect

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Infrastructure

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $93.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is for a full-time Lead Enterprise Architect with 7+ years of Architect experience. Rush is seeking a Lead Infrastructure Architect to design, guide, and evolve the enterprise infrastructure technical strategy across cloud, hybrid, and on-prem environments. This role will drive high-impact architectural decisions, ensure infrastructure scalability and resilience, and partner cross-functionally to align technology with business objectives. The right individual exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:
• Provide architecture designs related to technologies and services within the cloud and infrastructure span of control.inn
• In collaboration with Infrastructure leadership, develop and maintain enterprise-wide infrastructure architecture standards.
• Design scalable, secure, and cost-optimized infrastructure solutions (cloud, hybrid, on-prem) that exceed application and business requirements.
• Lead architectural reviews for new platforms, applications, and services.
• Drive modernization efforts including, but not limited to cloud adoption, containerization, microservices, Infrastructure as Code (IaC) and automation
• Participating in enterprise technical strategy creation
• Maintain infrastructure technology roadmaps aligned with IT and business strategies.
• Serve as a technical advisor to leadership on emerging infrastructure trends and risks.
• Provide guidance to engineers and architects on best practices and standards.
• Partner with security, networking, and application architects/teams to ensure cohesive architecture.
• Ensure designs meet Rush’s performance, reliability, DR, and security requirements.
• Participate in and support high-priority incident troubleshooting and root cause analysis.
• Define and monitor for adherence to, infrastructure governance and technical standards.
• Lead and mentor a team of infrastructure architects, fostering a culture of collaboration and technical excellence.
• Stay abreast of the latest technology trends.
• Create and conduct Proof of Concepts/Value. Providing detailed recommendations to senior leadership for decision making purposes.
• Ensure high availability as well as reliability of IT systems and services.
• Focus on continual improvement through routine reviews of current processes and procedures.
• Document current and proposed future state technical architecture.
• Create presentations and documentation that tailor to senior leadership consumption. Capturing the business drivers, Total Cost of Ownership (TCO), Return On Investment (ROI), and strategy alignment for proposals.

Minimum Job Qualifications:
• High school diploma or equivalent.
• Poses active certifications in one or more of the following technologies:
o VMWare
o Microsoft and/or Azure
o Citrix
o AWS
o GCP
• 15+ years of IT infrastructure experience.
• 7+ years of holding an Enterprise Architecture role.
• Expertise level knowledge in server administration (Windows/*NIX), networking, virtualization (VMware), and cloud platforms (AWS, Azure, or GCP).
• Ability to analyze complex systems and provide clear, strategic recommendations.
• Exceptional problem-solving skills and ability to work under pressure.
• Ability to communicate technical concepts to nontechnical peers.
• Effectively collaborate across departments.
• Familiarity with ITIL framework.
Preferred Job Qualifications:
• Bachelor’s degree or higher
• Proven track record of effective and modern architecture deployments.
• Deep understanding of modern IT frameworks, cloud-native architectures, and enterprise integration patterns.
• Ability to analyze complex systems and provide clear, strategic recommendations.
• Healthcare Environment Experience

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Assistant Director of Development Communications

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Philanthropy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57,137 - $90,000
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Assistant Director of Development Communications will support the fundraising initiatives of Rush’s Office of Philanthropy by providing editorial services — including copy editing, proofreading and fact checking. In conjunction with the Senior Director of Development Communications and the entire Strategic Development Communications team, the Assistant Director facilitates adherence to editorial style standards across the Philanthropy department and disseminates philanthropic messaging across varied channels and audiences. Additionally, the Assistant Director will contribute to writing a range of philanthropic communications, including website content; promotional copy for events and special fundraising initiatives; and donor, alumni and volunteer stories. The Assistant Director exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Requirements:

  • Bachelor’s degree, preferably in English, journalism or other communications-related major
  • Two or more years of experience in a communications-related role
  • Excellent writing, speaking and listening skills
  • Familiarity with Associated Press style
  • Strong organizational skills and attention to detail
  • Professional demeanor
  • Experience working collaboratively on communications-related deliverables; welcomes constructive criticism and strives for continuous improvement
  • Ability to prioritize project requests effectively to ensure both quality and timeliness
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat Pro and a willingness to learn new technology
  • Availability for occasional early morning or evening events

Preferred Requirements:

  • Communications experience in health care, higher education and/or philanthropy
  • Interviewing experience, including the ability to speak with experts about complex subject matter
  • Familiarity with fundraising initiatives, such as events, appeals, gift proposals, etc.

Responsibilities:

  • Provide copyediting and proofreading support to philanthropy staff, ensuring high-quality communications that elevate our constituents’ perception of Rush. Working closely with the Senior Director of Development Communications, maintain a comprehensive editorial review process for all written material produced by the Office of Philanthropy — including a variety of project types — to improve clarity and readability, ensuring communications are error-free and adhere to Rush and Associated Press style.
  • Represent the Office of Philanthropy on Rush’s Style Committee. Ensure editorial style updates and guidelines are shared across the department. Support updates to and usage of the department’s Inclusive Communications Guide, in collaboration with Philanthropy colleagues and Rush Marketing Communications.
  • Assist in writing and editing a variety of philanthropy materials, including fundraising collateral and solicitations, donor and alumni stories, and stewardship publications.
  • Conduct interviews, perform research and write articles for Rush’s donor publications and e-communications, gift planning marketing, Giving to Rush website and other communication vehicles.
  • Support awareness of philanthropic initiatives by drafting promotional copy for a variety of internal and external marketing channels.
  • Support the Strategic Development Communications team’s efforts to ensure approved content is easily searchable and well-organized.
  • Implement special projects and perform other duties as needed.
  • Works with colleagues across the Office of Philanthropy and the Rush System, exemplifying innovation, collaboration, accountability, respect and excellence throughout daily work.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Clinic Coordinator - Rush at Home

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM General HB PCC-Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.