Clinic Coordinator - Rheumatology

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Patient

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 4

Work Schedule: 4 Hr (6:00:00 AM - 9:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs food service related activities to ensure patient satisfaction. Ensures food service sanitation and Quality Control standards are met. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• H. S. Diploma or GED preferred
• Illinois Department of Public Health and City of Chicago Sanitation Certification required within six months of hire
• Must be able to communicate verbally and in writing in English and demonstrate reading ability. Note: On the Job Training to include training of appropriate interventions based on patient's age and developmental status; On the job competency will be evaluated
• Able to perform as an active team player, Customer Service Orientation.
• Enjoys working with people/patients.
• Good interpersonal skills, outgoing personality, positive and pleasant demeanor at all times.
• Able to demonstrate basic math and computer skills.
• Able to work independently without direct supervision.
• Exhibit critical thinking and decision making skills.
• Able to function in a fast-paced work environment.
• Able to pay close attention to detail.
• Able to handle volatile situations.
• Able to demonstrate a sense of urgency.
Preferred Job Qualifications:
• Foodservice and customer service experience.
Physical Demands:
• Must be able to lift 30 - 50 pounds and push or pull a cart of food trays.
• Work demands 100% walking and/or standing.
• Work duties may demand standing in place for extended periods, stooping, bending, reaching, lifting, pushing and pulling.
• Able to communicate with patients and staff using a variety of audio-technology.

Responsibilities:
•Delivers patient meal trays, continental breakfast, between meal snacks, and nourishments. Uses scripts, age appropriate guidelines, and patient identification procedures when passing trays and nourishments; Follows infection control and food safety guidelines; Collects trays after meal service.
•Ensures patients with prescribed diets receive meal trays on units assigned.
•Delivers and collects patient selective menus; assists patients with menu selection as appropriate.
•Prepares food for, assembles, and serves patient trays.
•Reports patient food preferences, patient requests, unusual intake and comments to the clinical nutrition staff.
•Maintains and improves patient satisfaction scores on unit assigned.
•Cleans and sanitizes nourishment centers and soiled tray carts, ensures all equipment is in working order; reports equipment problems to supervisors; records designated refrigerator temperatures daily, as appropriate.
•Requisitions, delivers, stores, and tallies floor stock and nourishments. Records amount of par stock delivered to each patient care unit; Ensures food on par stock cart remains in the temperature safety zone; Ensures all food is labeled and dated in the nourishment galley.
•Clears over bed tables for patients and prepares beverages prior to each meal. 10. Uses hospital computer and communication systems for patient meal service.
•Assists in training personnel as assigned.
•Follows hospital and department policies and procedures.
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Environmental Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager, Environmental Services is responsible for the effective leadership of Environmental Services activities based on assigned hospital entity including but is not limited to the successful management of client/customer relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. The Manager is responsible over the operations of a buildings functionality, ensures compliance with regulatory agencies and ensures quality standards are consistently achieved. Serves as a strategic planning partner to the Director, and on cross-departmental workgroups involving tactical executions in daily management system improvements. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in Business, Operations Management, Supply Chain Management or related discipline OR
•Five (5) years professional operations management experience
•Two (2) years’ experience team/personnel oversight
Preferred Job Qualifications:
•Master’s degree in Business, Operations Management, Supply Chain Management or related discipline
Competencies:
•Leadership and management skills necessary to plan, organize, direct and control the activities of associates. Service/quality mentality and attitude.
•Familiarity with TJC, OSHA, CMS, inspections, and with chemical sanitizers and general housekeeping functions.
•Exhibits excellent verbal, written, listening, organizational, time management, and presentation skills.
•Effective organizational and time management skills.
•Analytical ability to interpret financial and statistical data and to distinguish trends and other factors that impact operational activity.
•General business acumen.
•Mental ability to provide excellent judgment for problem solving related to the performance of associates' coordination of activities related to Patient Transportation Services; enforcement of policies and emergency or stressful situations.
•Excellent interpersonal skills necessary to interact motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relations skills must be strong, genuine and noticeable. Physical ability to withstand frequent to prolonged walking, standing or sitting.
•Effective verbal, listening, presentation and written communication skills.
•Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Oversees and promotes associates' compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; works to comply with all federal and state regulatory agencies.
2.Collaborates with Director, EVS on process and performance improvement matters.
3.Continuously work to develop and execute strategic planning for assigned entity of scope and collaborates with fellow EVS Managers to identify opportunity for cross-area implementations.
4.Collaborates with Project Manager to monitor, track and analysis relevant trends influencing performance metrics.
5.Oversees talent acquisition, workforce planning, and talent management activities, including: analyzes and justifies workload trends and staffing levels as well as interviews, selects, orients, trains, develops, and terminates.
6.Coordinate administrative responsibilities in the program, including oversight of the department support staff’s
7.Monitors and purchases supplies and equipment when necessary; oversee vendor relations within assigned entity of oversight.
8.Drives quality and continuously improves departmental performance through effective problem identification, analysis and resolution; innovative ideas, timely decision-making, and task completion.
9.Establishes and implements policies and procedures for departmental operations and ensures compliance.
10.Evaluates the performance of subordinates providing direction and meaningful goals on a consistent basis; recognizes positive employee performance; administers the disciplinary action process; maintains accurate manager's counseling notes.
11.Interacts daily with nursing and other support departments.
12.Administers departmental training and orientation programs; conducts regular manager meetings with subordinates.
13.Assist in maintaining a high level of efficiency and productivity in providing all housekeeping, linen, and inventory performs a variety of housekeeping and floor care inspections & tasks.
14.Ensures an effective and cohesive working relationship with department employees, Department Heads, all hospital staff, and the public.
15.Ensures, for all customers, regulatory compliance regarding safety, sanitation for patients, guests, and employees.
16.Ensures that public areas are appropriately sanitized to project a strong positive image.
17.Communicates pertinent policy & procedure information to ensure compliance to infection control and sanitation standards.
18.Assists with tracking and monitoring of departmental budgets, project budgets, and department expenditures.
19.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pathology Surgical

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing complex laboratory procedures related to cytopathology testing, including screening slides, performing adequacy checks on fine needle aspirates, and processing and staining specimens. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion

Other information:
Education: Bachelor of Science Degree
Certification: CT(ASCP) required
Personal: Interacts effectively with peers, internal and external customers, excellent communication and organizational skills, ability to work effectively with others.
Proficiency Testing: Required to pass CAP proficiency testing annually.
REPORTS TO:
Laboratory Supervisor or Designee
WORKING CONDITIONS:
Able to work in fast pace, often stressful, computerized environment. Able to lift 20 pounds and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.
CLIA QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform high complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.

Responsibilities:
Performs Laboratory Testing
Utilizes required Personal Protective Equipment (PPE) to perform all laboratory procedures efficiently and effectively with minimal supervision once trained.¡@ All testing must be done following Rush approved Policies and Procedures.
Screening cytopathology slides of both gynecological and non-gynecological fluids
Performs adequacy checks of fine needle aspirates in the clinical areas (IR, OR, Endoscopy, etc).
Process specimens using cytospin, or thin-prep instrument.

Reviews negative cytological cases as a means of quality control.¡@
Participates in the training program for residents of Pathology and retains records of positive and interesting cases for educational purposes and inspecting agencies.

Works closely with clinical staff providing information on correct handling of specimens, test results, pertinent clinical information and decision making priority cases.
Quality Control and Preventative Maintenance
Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of problem. Notifies appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
Troubleshooting
Performs basic troubleshooting of equipment and processes with minimal assistance, documents action and notifies appropriate personnel, for example, supervisors, of problems all of the time. Able to recognize when additional help is needed and seeks out that help.
Organization of Work Area
Keeps work area neat, clean, organized, and well stocked at all times. Disinfects area at the beginning and end of each shift.
Specimen Acceptability
Accepts no inappropriate specimens annually.
Turnaround Time Expectations
Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turn-around time of all samples.
Time Management
Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch.
Continuing Education
Required to obtain and document 12 hours of laboratory continuing education per year.
Special Projects
Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
Tech-in-Charge
May perform the duties of the tech-in- charge for specified periods of time. Over sees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director.
Results Reporting and Reviewing.
Transcribes results accurately into the Lab Information System.
Reviews lab results as required, and takes actions before verification and release.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Legal Affairs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $136,136- $228,716 per year 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of the General Counsel, the Assistant General Counsel – Employment will be responsible for supporting the Senior Associate General Counsel in providing legal counsel on employment matters across Rush University System for Health. This role will partner with others in Rush Legal as well as other departments and leaders throughout Rush, including human resources.
The Assistant General Counsel position requires familiarity with and experience in counseling on federal, state, and local employment laws. This position requires a highly developed degree of business judgment, initiative, decision-making skills, and ability work both independently and as part of a team. Candidates must be self-motivated, proactive, and goal oriented.

Required Job Qualifications:

• Juris Doctorate (J.D.) from an accredited institution is required.
• Must be licensed to practice law in Illinois.
• 2-3 years of legal experience is required.
• Familiarity with applicable federal, state, and local employment laws.
• Strong verbal communication and interpersonal skills, including a timely and responsive communication style.
• Strong organizational and planning skills with excellent attention to detail and an ability to manage multiple time-sensitive projects and appropriately prioritize to adhere to strict deadlines.
• Ability to maintain strict confidentiality and properly handle sensitive information.
• Ability to work independently as well as the ability to work well in a team environment.
• Ability to take a proactive and directive approach in problem-solving.
• Comfortable, and excited by, working in a fast-pace high activity environment.
• Ability to effectively work with various departments and levels and manage multidisciplinary teams.

Preferred Job Qualifications:

• Experience providing legal counsel on employment matters and handling employment litigation is preferred.

Responsibilities:

• Assist Senior Associate General Counsel in providing day-to-day legal counsel and support across Rush on a wide variety of employment issues, including, but not limited to, performance management, terminations, issues related to Title VII, ADA, FMLA, FLSA, background checks, workers’ compensation, and other federal, state, and local employment laws.
• Respond to external requests for information, including subpoenas for employment records and personnel record requests.
• Review and interpret new federal, state, and local employment laws to identify any potential changes to internal policies, procedures, and practices.
• Provide legal support on new and existing internal policies, procedures, and practices to ensure legal compliance.
• Conduct research on the wide variety of employment issues as it relates to pending employment counseling matters and/or charges.
• Assist in employment charges and litigation, including, but not limited to obtaining and reviewing documents for production.
• Other tasks as requested by the General Counsel, Deputy General Counsel, and Senior Associate General Counsel.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $46.07 - $77.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
We are seeking a dedicated Delivery Manager to lead our delivery team for the ServiceNow Portfolio Management (SPM) module. This role is pivotal in articulating SPM vision and will be responsible for managing the delivery of products, services, or projects related to SPM, ensuring that they are completed on time, within budget, and meet quality standards. This role typically works across various departments to ensure seamless coordination between teams, stakeholders, and external vendors. The Delivery Manager is instrumental in driving the execution of business goals while maintaining high performance, collaboration, and customer satisfaction.
This position demands a strategic thinker who can articulate a clear vision for the SPM module while ensuring alignment with the broader business objectives. The incumbent will oversee the comprehensive product roadmap, delivery management working collaboratively with both business and technology stakeholders to drive the successful design, development, and implementation of the SPM module across the organization.
The SPM Delivery Manager will be responsible for ensuring the successful delivery of a product or product feature from the conceptual stage through launch and post-launch support. Key responsibilities include directing and managing multiple projects concurrently, facilitating the adoption of industry best practices, and ensuring that the implemented technology solutions meet and exceed business expectations. Additionally, this role will serve as a liaison between IT stakeholders and business units, fostering a shared understanding of goals and objectives, and promoting effective communication across all organizational levels.

Other information:
-Required Qualifications:
oEducation: Bachelor’s degree in business, engineering, or a related field.
oExperience: 4-7 years of experience in project management, product delivery, or related roles, with a strong understanding of the delivery lifecycle.
-Skills:
oProven track record of managing successful project deliveries within scope, budget, and timeline.
oStrong communication, negotiation, and relationship-building skills.
oExperience with agile methodologies (Scrum, Kanban) and project management tools (e.g., JIRA, Asana, MS Project).
oAbility to work effectively with cross-functional teams and senior stakeholders.
oSolid problem-solving skills with the ability to manage complex delivery challenges.
oStrong understanding of product development life cycle and agile methodologies.
oProven ability to manage cross-functional teams and projects with competing deadlines.
oExcellent communication, negotiation, and stakeholder management skills.
oProblem-solving mindset with the ability to navigate complex project challenges.
oProficiency in project management tools (e.g., JIRA, Asana, Trello, or similar).
oFamiliarity with technical concepts and product design principles.
-Preferred Qualifications:
oExperience managing large-scale, complex projects across multiple departments or geographies.
oFamiliarity with IT and software delivery, especially in an agile environment.
oKnowledge of cloud technologies, DevOps practices, or other relevant technical concepts.
oExperience in customer-facing roles or dealing with external clients.
-Key Competencies:
oLeadership and People Management
oProduct Delivery Lifecycle
oTime and Resource Management
oCommunication and Stakeholder Management
oProblem-Solving and Decision Making
oRisk and Issue Management
oProcess Improvement and Innovation
oFinancial and Budget Management
oAgile/Project Management Methodologies
-SPM Delivery Manager Location
This is a remote position based in Chicago, Illinois, United States.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Project Delivery Management:
oOversee the delivery of products, services, or projects from planning to completion.
oEnsure all deliverables meet the agreed timelines, budget, and quality standards.
oCoordinate with different departments to ensure smooth project execution
oOversee the end-to-end delivery process of products, from planning to launch and iteration.
oManage timelines, resources, budgets, and risk mitigation strategies for product delivery.
oCollaborate with vendors and organizations and bring industry best practices and use cases to the RUSH stakeholders to generate interest and momentum for SPM rollout.
2.Stakeholder Communication:
oServe as the main point of contact for all stakeholders involved in the product delivery process.
oRegularly update stakeholders on product progress, risks, and milestones.
oFacilitate meetings to align stakeholders on priorities, timelines, and scope adjustments.
oWork closely with Process Owners, Managers and senior RUSH leaders and participate in process and governance discussions considering SPM best practices.
3.Product Roadmap Execution:
oHelp translate high-level product vision and strategy into actionable delivery plans.
oEnsure that the product roadmap is being executed efficiently by managing sprint cycles, releases, and iterations.
oAddress and resolve any issues that may arise during the delivery phase.
4.Resource Management:
oManage project resources, including staffing, technology, and tools, to ensure optimal delivery.
oAllocate resources efficiently and ensure that team members are working on the right tasks.
oMonitor project workload and resolve resource conflicts or issues as they arise.
5.Team Collaboration and Leadership:
oDrive a culture of accountability and continuous improvement within the team.
oLead and guide cross-functional teams, ensuring that each team member understands their roles and responsibilities.
oEnsure teams are well-supported with the necessary resources, training, and guidance.
oFoster a collaborative and high-performance work environment, ensuring team motivation and engagement.
oLead and motivate cross-functional teams, fostering a collaborative environment.
oWork closely with product managers, engineers, designers, and other team members to identify and solve problems.
6.Quality Assurance:
oEnsure that the delivered product meets quality standards and aligns with customer expectations.
oCoordinate UAT testing efforts, gather feedback, and monitor product performance to ensure ongoing improvements.
oImplement quality control processes to monitor the progress and outcomes of projects.
7.Risk Management:
oIdentify potential delivery risks (e.g., scope changes, resource constraints, technical challenges) and proactively address them.
oDevelop contingency plans and ensure that risks are communicated and managed effectively.
8.Process Improvement:
oIdentify and implement process improvements to streamline product delivery and enhance team performance.
oPromote the adoption of best practices for agile methodologies, project management tools, and other delivery processes.
9.Post-launch Support and Continuous Improvement:
oEnsure the product is continuously improved post-launch based on user feedback and analytics.
oProvide support for issues arising after product delivery, ensuring a smooth transition to support teams.
10.Reporting and Documentation:
oMaintain project documentation, including timelines, risk logs, and status reports.
oProvide regular reports on project progress, resource usage, and financials.
oTrack and report on KPIs to assess delivery effectiveness and impact.
11.Customer Satisfaction:
oEnsure that the delivered product or service aligns with customer expectations and business goals.
oActively seek customer feedback and collaborate with stakeholders to address concerns or issues post-delivery.
oEnsure a smooth handover of the final product to the customer or support teams for long-term maintenance.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.