System Vice President, Emergency Services

31322
November 05, 2026

Job Description

Location: Chicago, Illinois

Hospital: Rush University System for Health

Department: System Emergency Department

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Pay Range: $275,000 - $350,000 per year
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Position Summary

The System Vice President (VP) of Emergency Services provides executive-level administrative leadership for emergency medicine and emergency management across all hospitals within the Rush University System for Health (RUSH).

This role is accountable for developing and executing a unified strategy to improve access, throughput, quality, safety, financial performance, and patient experience across multiple emergency departments. The VP partners with physician, nursing, and operational leaders to ensure standardized practices and high-reliability performance system-wide.

This position reports to the Chief Administrative Officer (CAO).

As a key leader within an academic healthcare system, the System VP exemplifies the RUSH mission, vision, and values and acts in accordance with RUSH policies and procedures. This role requires a dynamic leader who can balance standardization and system-wide efficiency with the unique needs of multiple hospital sites

Scope of Responsibility

• Oversight of the Emergency Departments across all hospitals

• EMS relationships and community access strategy

• ED throughput and inpatient flow coordination

• Oversight of emergency management committees

Key Responsibilities

1. System Strategy & Governance

• Develop and execute a system-wide Emergency Services strategy that aligns with the organization’s overall goals

• Establish base standardized operating models across all EDs albeit with exceptions where applicable based on patient mix and educational/research expectations

• Align ED performance goals with enterprise strategic priorities

• Lead system ED leadership council (academic chairman, site ED directors, physician and nursing leaders)

• Lead ED huddles and other operational meetings to review metrics with local leaders

2. Operational Performance & Throughput

• Implement system-wide best practices and evidence-based protocols

• Coordinate inpatient access and bed management strategies

• Drive performance improvement across:

o Door-to-provider time

o Disposition to move times

o Length of stay (admit & discharge)

o LWOT rates (LWBS + Absconded)

o Left Without Registration (LWOR)

o Boarding time

o Diversion rates

3. Financial & Resource Stewardship

• Develop and manage system-wide consolidated operating and capital budgets

• Optimize staffing models and productivity standards

• Benchmark against peer systems and national performance metrics

• Identify growth and capacity expansion opportunities

· Monitor and control supply expenses

4. Quality, Safety & Patient Experience

• Ensure compliance with regulatory standards (CMS, Joint Commission, state)

• Reduce clinical variation across sites driving to standard of care across the system

• Monitor practitioner resource utilization to prevent over ordering and control expenses to improve margins

· Partner with system CMO and CNO to standardize clinical quality measures

· Improve patient satisfaction and experience metrics

5. Physician, APP & Nursing Partnership

• Collaborate with:

o Academic Department Chair of Emergency Medicine

o Site ED Medical Directors

o Site ED Nurse Unit Directors

o System Nursing Leadership

• Work with Rush Medical Group (RMG) to align physician contracts and incentives with throughput and access goals

• Work with Rush Medical Group to align physician assistant and nurse practitioner incentives with throughput and access goals

• Support recruitment and retention strategies

6. Emergency Preparedness

• Coordinate surge capacity planning across hospitals

• Standardize disaster response protocols

• Ensure system readiness for mass casualty events, public health emergencies and local situations requiring HICS

Reporting Structure

Reports To: Chief Administrative Officer

Direct Reports May Include:

• Site ED Administrative Directors

• ED finance

· ED data analytics

• Emergency Management Committee leadership

Required Qualifications:

• Master’s degree in Healthcare Administration, Business Administration, Nursing, or related field

• 10+ years progressive healthcare leadership experience in operations

At least 5 years in senior Emergency Management leadership

• Demonstrated success improving ED throughput and financial performance

• Strong data analytics and change management capability

· Multi-hospital or system-level leadership experience preferred

Core Competencies:

• Enterprise thinking (system vs. site focus)

• Operational rigor and performance management

• Financial acumen

• Physician partnership and influence

• High-reliability leadership

• Executive communication

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Similar Jobs...

    Catering Coord

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: Food And Nutr Srvcs -R500 Drcc

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $16.48 - $23.28 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    Serves as direct point of contact with all customers through all stages from initial contact, proposals, confirmations and finalized booking of catering and event sales, responsibilities include welcoming guests, making follow up phone calls, responding to emails, data entry, creating banquet event orders for events, detailing events, making contact with client, diffusing any problems handling all phone and internet inquiries.

    Other information:
    Required Job Qualifications:
    •High School Diploma
    •Minimum 2 years of experience in the administrative, clerical, or purchasing field
    •Excellent communication skills (verbal and clerical) and public relation skills for greeting all guests to the office.
    •Knowledge of computer software - Excel, Word, Power Point, – in order to design, implement and maintain complex data programs for the department.
    •Ability to demonstrate critical thinking in a high paced environment with minimal supervision.
    •Ability to handle a variety of complex tasks at once while working under tight deadlines on a daily basis.
    •Ability to represent the department by consistently demonstrating professional appearance and grace under pressure.
    •Ability to handle confidential information and maintain confidentiality.
    •Food handlers and allergen certification
    Preferred Job Qualifications:
    •Associate degree in hospitality management or related field
    •2 years previous catering experience
    •Extensive Knowledge of Food and Beverage
    •Knowledge of room set ups for meetings and receptions, types of service
    •Experienced with catering and accounting software – Eventmaster, Catertrax, Quickbooks
    •Ability to navigate internet websites, and perform website maintenance
    Physical Demands:
    •Sufficient dexterity to operate computer keyboard, able to communicate using a variety of audio technology, able to see; 90% of time sitting, 10% of time standing or walking
    •Ability to routinely walk to other areas and lift 20# boxes as required.
    Competencies:
    Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Responsibilities:
    •Welcomes guests and clients and effectively communicates with in a friendly, courteous and timely manner.
    •Acts as a receptionist for all in-coming visitors.
    •Answers incoming calls for information and provides quotes for catering services and associated costs.
    •Responds to inquiries over the telephone and handles scheduling duties.
    •Replies to emails by providing prospective and existing customers with information regarding available rooms and timelines.
    •Follows up with customers in order to confirm upcoming catering events.
    •Schedules appointments with clients.
    •Gathers necessary information from clients and meeting planners to assist in menu planning, floor plans, room setup and décor.
    •Assists clients in choosing setup plans offered by the facility, according to their specific needs
    •Suggests alternative menu items in order to provide customers with variety.
    •Performs transcribing, formatting, inputting and editing work to produce event sheets, menus, and required information
    •Coordinates menus, preparation and distribution of specifications sheets and catering schedules.
    •Assists managers in conducting tastings, handling layouts of food stations and design of menu that benefits company standards.
    •Coordinates efforts to rent audio and visual equipment.
    •Operates and maintains office equipment such as fax machines, copiers, printers and scanners
    •Ensures the cleanliness and neatness of all assigned areas.
    •Enters assigned data into the office database.
    •Maintains electronic filing systems that enhance department function and increase efficiency.
    •Copy and collate documents.
    •Gathers and researches information required by the management.
    •Prepares quotations of catering events and provides needed information.
    •Trains other staff/clerical staff on routine procedures, telephone operations, pager function, and office machines.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Revenue Bundled Pricing Coordinator

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: HB Commercial Billing-Collect

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $27.47 - $43.27 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    This position requires a well-organized, detail-oriented individual with the ability to work directly with various payers, senior staff in International Health, Provider Practices/Billing Services, RUMC Finance, Contracting, Finance, EDW and Web/IT Services. The Bundled Pricing Coordinator must be able to work independently on multiple tasks, maintaining the highest level of efficiency, professionalism, and confidentiality. The successful candidate will demonstrate competence in Microsoft office applications, the ability to focus and perform well under pressure, as well as the ability to effectively prioritize and meet deadlines. The position of Bundled Pricing Coordinator is key to ensuring Rush Health is recognized as a competent and professional organization. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

    Other information:
    Required Job Qualifications:
    • Bachelor's Degree and 1-3 years of experience in Revenue Cycle or related experience.
    • Proficient with Microsoft Office including Word, Excel, and PowerPoint.
    • Proper telephone etiquette is essential.
    • Excellent verbal and written communication skills.
    • Have a high degree of professionalism, strong customer service orientation, good organizational skills and the ability to work independently.
    • Strong interpersonal skills with the ability to prioritize, and a team player attitude.
    • Able to manage several projects at once.

    Responsibilities:
    1.Accurately maintain and update the various tracking reports related to any bundled pricing arrangement. This includes investigating for missing information or erroneous information reported by the other users. The reports are to be maintained regularly and available for the specific users.
    2.Support bundled pricing meetings, including scheduling meetings with physician practices, organizing meetings and preparing materials, if required. Take and prepare minutes of governance committee meetings, as assigned.
    3.Support the participating providers in collecting the appropriate reimbursement for services provided. This includes providing email reminders and claims verification.
    4.Administer the applicable schedule for collecting claims data, entering manual claims, verifying claims with providers, and submitting claims bundle to the payer. Follow-up with payer for late payments. Verify payment(s) with RUMC Finance, calculate distribution, and balance all supporting schedules before distributing schedules to RUMC Finance for payment distribution.
    5.Ability to interpret contract terminology and apply the specific terms by contract in the calculation of expected payments. Troubleshoot discrepancies/disagreements with payers/providers to best ability and refer case to contracting staff for clarification when unfavorable terms emerge.
    6.Provide Rush Health Finance and/or International Health with monthly schedule of settlements including any administrative fees.
    7.Maintain corporate files for bundled pricing arrangements including all information/data/email correspondence related to the transaction, settlement schedules, tracking reports, and committee meetings. Maintain file of contracts (copies).
    8.Support the department goals and promote a professional work environment and attitude within the department.
    9.Establish and maintain excellent working relationships with key staff at Rush, the providers, and the providers billing and administrative staff.
    10.Other duties and responsibilities as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Nursing Asst (Student Nurse)-Inpatient Psychiatry Unit

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: 4 Kellogg Mood Disorder Unit

    Work Type: Restricted Part Time (Total FTE less than 0. 5)

    Shift: Shift 4

    Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

    Infrequent Rotation, Minimum of one weekend per month, plus holiday and weekend requirements.

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

    Pay Range: $17.05 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    The Nursing Assistant performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The Nursing Assistant duties are of a technical nature requiring specialized training and skill. The training and skill of the Nursing Assistant is commensurate with their advancement through an accredited school of nursing. The Nursing Assistant is registered in an accredited school of nursing. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    • Current enrollment in an accredited Baccalaureate or Masters entry level school of nursing with passing grades in all courses upon hire and on an annual basis or awaiting eligibility (within 3 months of graduation).
    • Completed a fundamental nursing course to include basic nursing skills, such as vital signs and ADLs.
    • High school diploma or equivalent.
    • Successful completion of the institutional screening examination.
    • Ability to solve simple problems.
    • Excellent communication and customer service skills.
    Physical Demands:
    • The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
    • Lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
    • Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

    Responsibilities:
    ASSISTS THE RN IN THE DELIVERY OF PATIENT CARE
    1.Reports to charge Registered Nurse to designate for assignment of duties.
    2.Maintains a safe patient environment.
    3.Sets priority of duties based on needs of patient and unit, under the direction of the Registered Nurse.
    4.Under the direction of the Registered Nurse, participates in the implementation of individualized plans of care.
    5.Assists patients in activities of daily living.
    6.Accurately obtains patient data and documents all care in the appropriate patient care record.
    7.Performs routine procedures, treatments and specimen collections.
    8.Demonstrates aseptic technique, when necessary.
    9.Assists Registered Nurse or physician with advanced procedures.
    10.Assists the nurse in the management of uncomplicated tubes and drains.
    11.Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
    12.Demonstrates knowledge of age specific variables and growth and development.
    13.Promptly reports changes in patient condition to the appropriate Registered Nurse.
    TRANSPORTS PATIENTS AND (OTHER) ITEMS AS NEEDED
    14.Assists with admission, discharge, and transport of patients.
    15.Transports laboratory specimens and patient belongings as required.
    16.Obtains blood products, supplies and equipment as necessary.
    COMPETENTLY UTILIZES TECHNOLOGY
    17.Demonstrates proficiency in the use of the telephone and patient call system(s).
    18.Demonstrates proficiency in the use of EPIC.
    19.Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.
    MAINTAINS A SAFE, ORDERLY, WELL-EQUIPPED ENVIRONMENT
    20.Keeps patient rooms safe, orderly, and according to unit routine.
    21.Independently orders, organizes, and restocks according to unit specifications.
    22.Replenishes patient room supplies.
    23.Maintains emergency supplies.
    DEMONSTRATES A PROFESSIONAL WORK STYLE IN INTERACTIONS WITH INTERNAL AND EXTERNAL CUSTOMERS
    24.Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
    25.Negotiates break time and communicates departure and return time per unit protocol.
    26.Demonstrates initiative and self-direction in work habits.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Food Service Asst 3

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: Food And Nutr Srvcs-Patient

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 4

    Work Schedule: 8 Hr (6:00:00 AM - 9:30:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $0 - $0 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    Assists with inventories, receives food supplies, prepares, assembles and conveys food, patient trays and supplies to areas of usage or storage; disassembles serving stations or areas, conveying equipment or supplies to proper cleaning or storage area; clean and maintains equipment; cleans the kitchen and related areas to maintain sanitary conditions which meet Board of Health standards; assists the cooks and bakers. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    • H. S. Diploma or GED preferred.
    • Must be able to communicate verbally and in writing in English and demonstrate reading ability. Note: On the Job Training Competency will be evaluated.
    • Able to perform as an active team player.
    • Good interpersonal skills, outgoing personality.
    • Able to demonstrate basic math skills.
    • Able to operate foodservice equipment such as dish machine, scrubber.
    • Elementary cooking skill and experience with institutional food service equipment.
    • Six months or more experience as a FSAII.
    • Must be able to tolerate working close to hot equipment.
    • Hazards: Will have potential exposure to broken glass, steam, moving belts, etc.
    Preferred Job Qualifications:
    • Foodservice experience.
    Physical Demands:
    • Lift boxes/food weighing up to 65 pounds.
    • Pull/push carts filled with food trays. (Must manipulate two carts simultaneously).
    • Work demands 100% walking and/or standing.
    • Work duties may demand standing in place for extended periods, stooping, bending, lifting, pushing and pulling.
    • Work environment involves the ability to tolerate temperature and climate changes (hot, humid, cold, steam, wet).
    • Requires individual to move in and out of refrigerated areas and work in a dish room operation, which is a warm, wet and noisy area.

    Responsibilities:
    •Assembles, sets up, conveys, transports, and stores food, supplies, meal trays, catering orders as directed throughout the kitchen and medical center.
    •Responsible for keeping elevator key and its return before going off duty; informs supervisor of any elevator problems.
    •Plugs in equipment and sets up serving lines, ascertains the progression of the service of food and notifies the cooks and bakers of the timing of "special items"; Anticipates needs on the tray/serving lines and relates problems to proper individuals; Keeps tray/serving lines supplied with necessary food items; Removes unused food from serving lines.
    •Assists with food and bakery production; Performs production and portioning tasks as directed.
    •Maintains standards of cleanliness and sanitation of all surfaces, equipment, work areas, and storage (dry, refrigerated, and freezer) areas; Steams and cleans portable equipment; moves mobile equipment, sweeps and scrubs (with mechanical scrubbing machine) all areas of the kitchen; Maintains/cleans scrubbing machine.
    •Performs ware washing activities including soak sink procedures, cart unloading, scrap line operation, pot and pan cleaning, dish machine operation, dish room cleaning, and cart washing.
    •Helps receive, date, and put away deliveries; stores in proper refrigerators, freezers, or storeroom; rotates stock; cleans shelves, removes pallets; conducts inventory and assists with paperwork as needed for (storeroom and production).
    •Disposes of waste and garbage in proper manner to assigned destination and cleans the area equipment involved.
    •Assists with training personnel as assigned.
    •Follows hospital and departmental policies and procedures. Food Service Assistant III Job Description Page two
    •Performs other duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Transaction Specialist

    Location: Chicago, Illinois

    Hospital: Rush University Medical Center

    Department: Employee Service Center

    Work Type: Full Time

    Work Schedule: 8 Hr (8:30 AM - 5:00 PM)

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

    Pay Range: $23.12 - $32.66 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

    Summary:
    The Human Resource Specialist position performs back-office administrative tasks and services to support effective and efficient operations of Rush’s people processes. This position processes routine transactions of low to moderate complexity in accordance with standard operating procedures and as required to support accurate processing of benefits, compensation, payroll, and other key employee administrative people processes. This position also administers the organizational structure through maintenance of positions, organizational units, and employment expense allocations. This position also serves as a front-door for consulting and/or fulfilling low to moderate complexity HR reporting requests. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

    Other information:
    Required Job Qualifications:
    • Associate degree.
    • A high school diploma with at least two years of relevant work experience will be accepted in lieu of an associate degree.
    • 1+ years of hands-on experience utilizing a complex HRIS system; prior experience using Infor/Lawson an asset.
    • Knowledge of relevant employee benefits, compensation, and employment laws/regulations.
    • Ability to manage sensitive and confidential situations with tact and professionalism.
    • Excellent attention to detail.
    • Strong analytical and problem-solving skills.
    • Excellent written and verbal communication skills.
    • Excellent organizational and time management skills, including the ability to work under time pressure to meet established transaction service level agreements.
    • Assertive self-starter and independent thinker with ability to work effectively both individually and in team environment.
    • Proficient with Microsoft Office Suite.
    Preferred Job Qualifications:
    • Bachelor’s degree in Human Resource Management, Business Administration, Finance or related preferred.
    • SHRM-CP, SHRM-SCP, HRCI-PHR, or HRCI-SPHR professional certifications an asset.
    • Certified Benefits Professional (CBP) or Certified Employee Benefits Specialist (CEBS) professional designations an asset.
    • Certified Compensation Professional (CCP) professional designation an asset.
    Physical Demands:
    • Physical, mental (specify amount and duration)

    Responsibilities:
    • Maintains accurate and up-to-date personnel files, records, and documentation while ensuring confidentiality of these files and records is preserved at all times.
    • Performs routine administrative tasks related to employee transactions and transitions including but not limited to: on-boarding, internal transfers, promotions, life events, special payments, layoffs, leaves of absence, terminations, and other special programs.
    • Collaborates with people process centers of expertise, as necessary, to research and resolve benefits, compensation, payroll and other people process processing issues.
    • Adapts existing processes and standard operating procedures of low to moderate complexity, as required, to continuously improve services offered by the transaction processing team.
    • Answers frequently asked questions related to people processes and policies; refers more complex questions to Sr. HR Specialists and/or appropriate centers of expertise.
    • Promotes use of employee and manager self-service by coaching on availability and usage of ESS/MSS transactions on the employee service portal and via the core HR system.
    • Conducts or assists with record audits and preparation/filing of mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.
    • Ensures employee benefit administration is performed in compliance with the applicable provisions of COBRA, HIPAA, and ERISA.
    • Performs other related duties as assigned.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Financial Services Rep 2

    Location: Chicago, Illinois

    Business Unit: Rush Medical Center

    Hospital: Rush University Medical Center

    Department: HB Govt Billing-Collections

    Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

    Shift: Shift 1

    Work Schedule: 8 Hr. (8:00:00 AM - 4:30:00 AM) This position is remote.

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

    Pay Range: $18.87 - $29.73 per hour
    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:
    General purpose of the position is to manage the open receivable including, securing reimbursement, guarding the Medical Centers assets, minimizing financial risk, working on behalf of our patient's financial liability. The Financial Services Representative 2 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. This role includes performing re-bills, Debit & Credits, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits as well as notifying denial management of audits. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Other information:
    Required Job Qualifications:
    • High School Diploma or GED.
    • Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for governmental payers.
    • Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
    • Familiar with Nebo's eCare billing editors such as Classic and CMS. Strong familiarity with medical terminology and patient financial matters.
    • Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
    • Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
    • Strong interpersonal skills for communication of finance-related issues to management and ancillary departments.
    • Sound understanding of billing and collection processes and eligibility requirements of private and governmental payers.
    • Able to work independently.
    • Good time management skills and possess the ability to multi-task.
    • Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
    Preferred Job Qualifications:
    • Prior experience using Epic for hospital billing.

    Responsibilities:
    1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is collected in accordance to contract allowable payment schedule.
    2. Follow up on claims with the appropriate payer for reimbursement.
    3. Work directly with various departments to insure the charges are properly credited and / or debited.
    4. Develop, manage, and maintain various electronic documents used to manage these projects.
    5. Develop and report status of the trend issues weekly.
    6. Eagerly accept challenging assignments. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
    7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
    8. Monitor Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
    9. Work within your team to insure the team has all related job work flows and processes.
    10. Monitor system enhancements - Develop and communicate constructive feedback/issue solutions for problems as discovered.
    11. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
    12. Develop, implement, & monitor system enhancements.
    13. Develop and communicate constructive feedback/issue solutions for problems as discovered.

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.