Location: Chicago, Illinois
Hospital: Rush University Medical Center
Department: Parking Garage Operation
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Work Schedule: 8 Hr (9:00 AM - 5:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)
Summary:
The Parking & Transportation Senior Coordinator provides advanced operational and administrative coordination for parking, valet, shuttle, transportation, access, and related support services. Positioned above the P&T Coordinator level and below the Manager level, this role handles more complex day-to-day issues, monitors performance trends, supports vendor accountability, and helps translate operational data into practical improvements. The Senior Coordinator serves as a lead resource for coordinators and operational partners while escalating strategic, contractual, budgetary, or personnel matters to management as appropriate.
Other information:
Required Qualifications:
•Associates degree required. Minimum 4–6 years of experience in parking operations, transportation services, healthcare operations, facilities, hospitality, vendor management, administrative support, finance support, procurement, or a related operational environment.
•Demonstrated experience reviewing operational data, coordinating vendors, resolving escalated service issues, supporting process improvements, and communicating with cross-functional stakeholders required.
•Experience supporting payroll, Human Resources administration, invoicing, accounts receivable, journal entries, procurement, supply ordering, requisitions, purchase orders, vendor invoices, or related financial and administrative workflows required.
•Proficiency with Microsoft Office, including Excel, Word, Outlook, and related reporting or documentation tools required.
•Strong organizational skills, attention to detail, customer service orientation, follow-through, and ability to manage multiple priorities in a fast-paced healthcare setting required.
Preferred Qualifications:
•Experience in healthcare campus operations, parking and transportation operations, facilities coordination, or vendor-supported service environments preferred.
•Familiarity with UKG, Coupa, SkiData, Link Resources Procure to Pay, Rush/Luum, Corrigo, Finance/Reimbursement workflows, purchase requestor and approver processes, requisitions, purchase orders, Procure to Pay, and Supply Chain vendor setup preferred.
•Experience supporting parking access systems, revenue systems, maintenance work order platforms, contract administration, KPI tracking, or operational reporting preferred.
Responsibilities:
Advanced Operations Oversight
· Provide lead-level daily oversight of parking, valet, shuttle, transportation, access, and related support operations, including complex service recovery and operational troubleshooting.
· Monitor daily operational conditions, staffing impacts, traffic flow, service reliability, access concerns, and customer experience trends to support timely corrective action.
· Resolve escalated operational concerns within established procedures and coordinate with vendors, department leadership, Facilities, Engineering, Security, Finance, and other stakeholders as needed.
· Support implementation of operational changes, communication plans, special event coverage, construction impacts, and temporary service adjustments under the direction of management.
Vendor Coordination & Performance Monitoring
· Review and interpret vendor performance information, including staffing levels, valet retrieval times, shuttle reliability, parking utilization, incident trends, revenue controls, maintenance response, and customer feedback.
· Identify recurring service issues, compliance gaps, and performance trends; recommend corrective actions, follow-up steps, and process improvements for management review.
· Support vendor performance meetings, contract documentation, KPI review, service-level follow-up, and accountability tracking without assuming final contract ownership.
· Serve as a lead operational contact for vendors and internal stakeholders while escalating contractual, financial, staffing, or service standard concerns to the Manager.
Payroll & Human Resources Support
· Coordinate payroll-related administrative processes for assigned parking and transportation operations, including timekeeping follow-up, payroll documentation, schedule-related records, and routine UKG support.
· Support employee documentation, onboarding and offboarding coordination, staffing records, and related department HR administrative processes in partnership with management and Human Resources.
· Maintain organized payroll and HR support records, identify follow-up needs, and escalate questions or exceptions to the appropriate Rush resource or department leader.
Finance, Invoicing & Accounts Receivable
· Support department financial administration through invoice review, payment follow-up, accounts receivable tracking, reimbursement documentation, and monitoring of outstanding financial activity.
· Coordinate with Finance, vendors, purchase requestors, approvers, and department leadership to support timely processing of invoices, reimbursements, and related follow-up items.
· Track and summarize budget-related indicators such as vendor invoices, overtime patterns, service utilization, access activity, recurring charges, and outstanding financial items for management review.
Procurement, Supply Ordering & Vendor Setup
· Coordinate supply ordering, procurement support, requisition preparation, purchase order follow-up, and department Procure to Pay activity through Coupa and Link Resources Procure to Pay.
· Submit, track, and obtain approvals for routine requisitions, check requests, vendor invoices, and supporting procurement documentation consistent with Rush procedures.
· Provide guidance to purchase requestors and approvers on documentation, coding, workflow status, and follow-up needs while escalating non-routine purchasing issues.
· Partner with Supply Chain and vendors to support vendor setup, vendor updates, documentation requests, and procurement issue resolution as needed.
Accounting Information & Journal Entries
· Prepare, submit, document, and track routine accounting support items, including journal entries, coding updates, supporting schedules, and backup documentation.
· Maintain accurate accounting records and supporting information in accordance with Rush financial procedures and department recordkeeping expectations.
· Coordinate with Finance and department leadership to resolve questions related to journal entries, accounting codes, reconciliations, documentation gaps, and recurring financial patterns.
Parking Systems & Program Administration
· Administer parking-related system activity through SkiData, Link, Rush/Luum, and related platforms, including user access, account maintenance, data review, and operational reporting support.
· Coordinate new parker setup, cancellations, access changes, exception follow-up, account corrections, and related program administration for assigned parking and transportation programs.
· Prepare reports, records, reconciliations, and follow-up documentation related to parker activity, utilization, access changes, program participation, revenue controls, and service trends.
Building, Maintenance & Repair Coordination
· Coordinate follow-up for garage, surface lot, building, equipment, signage, access control, maintenance, and repair concerns with Facilities, Engineering, JLL, vendors, and other operational partners.
· Submit, monitor, prioritize, and follow up on Corrigo work orders and related maintenance requests to support operational readiness and customer experience.
· Track recurring maintenance concerns, provide status updates, identify service gaps, and escalate urgent or repeated repair issues to management for prioritization.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.