Advanced Practice Provider - General Internal Medicine - Rush Connect Primary Care - RUMC (Oak Park)

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 2

Work Schedule: 4 Hr (6:00:00 PM - 10:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for facilitating the daily operations of the referral/specialist/pre-visitor. These activities include assigning work duties for efficient registration of patients, maintaining employee's schedule, weekly/monthly/annual employee monitoring and reviews, responding to internal and external customer's inquiries and concerns. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School diploma or equivalent.
• Three years supervisory experience in a healthcare-related field, i.e. hospital, physician practice or clinic.
• Demonstrates a comprehensive understanding of the functions of Patient Access within the healthcare field.
• Ability to effectively communicate both verbally and written to subordinates, superiors and customers which would be expressed in a variety of ways, i.e. writing memos, writing the draft of a policy and procedure, conducting staff meetings (with a written agenda and minutes), responding to internal customers inquiries and , responding to patient's concerns.
• Ability to identify components within a process that require improvements; facilitate the improvement process and achieve the desired goal of improving the services provided by Patient Access.

Responsibilities:
1. Supervise and coordinates the daily activities of the Patient Access Coordinators/ Referral Specialists.
2. Managing the Epic work queues and patient queuing.
3. Collaborates with subordinates, supervisors, internal and external customers to achieve departmental and medical center goals.
4. Keeps the Patient Access Coordinators and management informed of pertinent events and change within the department area.
5. Recognizes process problems and assists in developing collaborative approaches to resolve the problematic issues.
6. In doing so, identifies opportunities for process improvements and ways to implement improvements.
7. Acknowledges employee efforts to improve performance and rewards/acknowledges their achievements.
8. Approach employees in an open manner, welcoming their feedback and participation.
9. Provides effective instruction to the Patient Access Coordinators who have skill deficits.
10. Administers timely, thoughtful, constructive disciplinary actions when needed per policy and provides adequate feedback and coaching sessions.
11. Completes daily/ weekly monitoring in an accurate, constructive, timely manner; compiling the data to utilize as a resource for the annual performance assessment.
12. Develops improvement goals with the Patient Access Coordinator and tracks their progress throughout the year.
13. Has a thorough knowledge of and adheres to departmental and Rush policies and procedures relevant to their position.
14. Conducts periodic staff meetings (minimum bi-monthly) as way of communicating updates to their staff and instruction on new policies and procedures.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Medical Staff Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.