ER Tech - Full-Time, Night Shift

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Infrastructure

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Data Center Operations Manager is a key technology leader responsible for the reliable, secure, and efficient operation of Rush’s data center environments. This role leads a team of data center engineers and oversees infrastructure activities, ensuring work is completed accurately and in accordance with established procedures, change management practices, and industry best practices.

This is an opportunity for an experienced data center professional who enjoys developing people, solving complex operational challenges, and driving continuous improvement. The manager will oversee the installation, relocation, repair, and removal of server, network, and storage hardware; manage data center capacity and assets; oversee copper and fiber connectivity; and ensure infrastructure changes are accurately documented.

Working closely with Infrastructure Engineering, IT teams, and third-party partners, the Data Center Operations Manager will help maintain a reliable, organized, and scalable environment that supports Rush’s evolving technology needs. The ideal candidate is a proactive, collaborative leader with strong data center operations experience, knowledge of IT infrastructure and networking, and the ability to balance technical priorities with team development and operational excellence.

If you are passionate about data center operations and enjoy leading technical teams, this is an opportunity to make an impact supporting the technology that enables patient care, research, education, and innovation across Rush.

Responsibilities:

• Lead and mentor a team of Data Center engineers, fostering a culture of collaboration and continuous learning.
• Adheres to a continuous improvement methodology for systems and services under their span of control.

Manage, lead and support a team that is responsible for the following:

• Installation, relocation and removal of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory, physical servers, network hardware, etc.) as requested, across a broad range of vendor equipment.
• Cross connects, investigating and removal of any connectivity withing the Data Center space.
• Execution of all work to Data Center work process & procedure.
• Build, review and update all Data Center standard operating procedures, SOP.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorization (RMA) process
• Carry out monthly audits of items in store and produce a report of all anomalies
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).
• Ensure that all records are updated following any installations, moves or changes
• Carry out daily housekeeping checks of the data halls and record their findings
• Control Data Center stocks (copper/fiber patch leads, patch panels, connectors etc.) and report appropriately.

Required Job Qualifications:

• Bachelor's degree with a minimum of 5 years relevant experience required.
• 4+ years’ experience Managing Data Center environments
• Local, onsite presence.
• Effective written and verbal communication at all levels
• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications.
• Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Ciena, Cisco, and Arista.

Preferred Job Qualifications:

• Pro-active and flexible with ability to work either as part of a team or as an individual
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
• Strong attention to detail
• Good experience using Microsoft Office and CRM databases
• Ability to prioritize effectively
• Ability to manage 3rd party contract staff/companies working within the DC
• Understanding of IP networks
• Excellent time management skills
• Healthcare Environment Experience

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Otolaryngology PBC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Community Epi-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.00-50.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Instructors are assigned specific courses to teach based on their specialty education and experience. This position is for Principles, Methods of Education, and other content areas as assigned. The person will teach didactic classes and student laboratories. The person is responsible for development of lecture content, laboratory exercises and student counseling. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• Master’s degree in applicable area to the profession.
• Current knowledge of accreditation standards for educational programs.
• Excellent skills in classroom and laboratory instruction.
• Knowledge and experience with Web-Based education.
• Excellent organization abilities in managing instructors, clinical sites and students.
• Excellent interpersonal and leadership abilities.

Responsibilities:
1. Develops and maintains the course Principles and Methods of Education, and other content areas in the occupational therapy curriculum in accordance with national accreditation standards.
2. Recruits qualified students into the program.
3. Assists in the management of clinical sites, including obtaining contracts, development of clinical experiences and evaluation methods.
4. Instructs and assists in multiple courses in the program as assigned.
5. Assists in creating recruiting materials in conjunction with the Department and College.
6. Develops and seeks outcomes assessments for courses taught.
7. Interacts with existing programs in the department and teaches as assigned in these programs.
8. Works on departmental, college and university committees.
9. Performs other administrative tasks as assigned by the Department Chairperson.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUMG OB GYNE MFM

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Genetic Counselor assists the physician geneticists in patient care at Rush University Medical Center, Rush Medical College, and satellite clinics. General duties include counseling, record keeping, grant management, literature search, research, and teaching. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master's degree in Genetic Counseling from an American Board of Genetic Counseling accredited program.
•Current State of Illinois Genetic Counselor licensure or eligible for temporary licensure in the State of Illinois
•Board certification from ABGC or ABMG or eligible
Critical thinking abilities, the ability to function independently and demonstrate strong motivational, organizational, and interpersonal skills.
Preferred Job Qualifications:
•Two years genetic counseling experience preferred.
•Research experience preferred.

Responsibilities:
•Provides comprehensive pediatric and adult general genetic counseling services to patients in diverse pediatric and general genetics clinics with a variety of indications including but not limited to: connective tissue disorders, chromosomal disorders, single gene disorders, newborn screening, and family history of genetic disease.
•Participates in assessment, diagnosis, evaluation, and follow up of patients seen in the genetics clinic and inpatient consultations.
•Contributes to education of genetic counseling students and medical trainees on genetics issues.
•Participates in patient follow-up, monitoring, and documentation for Lysosomal Storage Disorders clinic and registry.
•Participates in self- or department-directed research projects and grants as needed.
•Assists with the education of office staff on genetic and testing issues.
•Coordinates specimen delivery with appropriate laboratories.
•Visits patients in diverse pediatric and adult genetic and metabolism clinics: assists the geneticist in diagnosis, management, and evaluation of patients seen in the pediatric clinic and inpatient consultations.
•Conducts appropriate follow-up including generation and distribution of consultant letters, documentation in patient record, and direct communication with collaborating healthcare providers.
•Assists with implementation, coordination, maintenance and design of ongoing and new research protocols.
•Completes required Illinois Department of Public Health quarterly reporting of patients seen in genetic clinic for IDPH genetic counseling grant.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Gastroenterology Pancreatology - Faculty Physician

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Gastroenterology with specialized expertise in Pancreatology

Position Highlights

• The successful candidate will provide specialized evaluation and management of patients with pancreatic disorders and collaborate closely with multidisciplinary teams to deliver comprehensive, patient-centered care.

• This role will also contribute to the education and mentorship of fellows, residents, and other learners while supporting ongoing program development and clinical innovation.

• This is an excellent opportunity for a gastroenterologist with a focused interest in pancreatic diseases and disorders to play a key role in expanding specialized services, improving patient access, and advancing education and multidisciplinary care.

• Collaborate with a multidisciplinary team across gastroenterology, surgery, oncology, radiology, pathology, and other relevant specialties

• Participate in the development and enhancement of clinical programs related to pancreatic disease

• Contribute to medical education, trainee teaching, and mentorship

• Opportunities for clinical research, quality improvement, and academic pursuits

Qualifications

• MD, DO, or equivalent medical degree

• Board certified or board eligible in Gastroenterology

• Fellowship trained in Gastroenterology

• Demonstrated clinical expertise and interest in Pancreatology

• Experience managing complex pancreatic disorders preferred

• Strong commitment to multidisciplinary collaboration, education, and mentorship

• Eligible for or able to obtain an Illinois medical license

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 50 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Compensation Pay Range: $400,000 - $587,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.