Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 2

Work Schedule: 8 Hr (3:00PM - 11:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Education: Bachelor’s degree in laboratory science, biological science, chemistry, or education/work experience meeting the qualifications of high complexity testing personnel as defined by CLIA 42 CFR 493 1489.
Certification from a nationally recognized certifying agency is required. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via ASCP
•Technologist in HLA (CHT) via ACHI
•Medical Laboratory Technician (MLT) via AACC or ASCP with a minimum of 5 contiguous year's high complexity clinical laboratory experience.
Experience:
•Bachelor's degree with certification, no previous experience required.
•Associate’s degree and/or education/work experience qualifications as defined by CLIA 42 CFT 493 148; and MLT or other laboratory certification; and 5 contiguous years of experience required. Some laboratory sections may have more stringent education and certification requirements.
CLIA QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform moderate and high complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.
Physical Demands:
Able to work in fast pace, often stressful, computerized environment. Able to lift 20 lbs and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.

Responsibilities:
Performs Laboratory Testing
Utilizes required Personal Protective Equipment (PPE) as defined by the lab area. Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively with minimal supervision once trained. All testing must be done following Rush approved Policies and Procedures.
Quality Control and Preventative Maintenance
Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of the problem. Notifies the appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
Troubleshooting
Performs basic troubleshooting of equipment and processes with minimal assistance, documents action, and notifies appropriate personnel, for example, supervisors, of problems all the time. Able to recognize when additional help is needed and seek out that help.
Time Management
Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch
Continuing Education
Required to obtain and document 12 hours of laboratory continuing education per year.
Special Projects
Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
Tech-in-Charge
May perform the duties of the tech-in-charge for specified periods. Oversees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example, a supervisor or director, and does so
Report Reviewing and Results Reporting
Reviews lab results as required and takes appropriate action before verification and release. Recognizes and calls critical results within defined time frames. Reviews paper-generated results and transcribes them accurately into the Lab Information System
Turnaround Time Expectations
Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turnaround time of all samples
Specimen Acceptability
Accepts no inappropriate specimens. Notifies the appropriate person of specimens that must be drawn or collected again and documents the notification
Organization of Work Area
Keeps work area neat, clean, organized, and well-stocked at all times. Disinfect the area at the beginning and end of each shift.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

BC/BE Outpatient Family Medicine – Physician

Rush Copley Medical Center

Aurora, IL

Rush Copley Medical Center, in Aurora, Illinois, part of the Rush University System for Health network of hospitals, invites applications for the position of BC/BE Outpatient Family Medicine Physician at their Sugar Grove, ILcliniclocation.

Position Details

• Rush Medical Group Primary Care offers health care for the entire family from acute illness to chronic medical issues. Our family medicine doctors see patients of all ages — from newborns to seniors.
• Desirable schedule of 36 patient facing hours per week with 1 evening per week until 7pm and 1 Saturday morning per month
• Convenient Care services integrated directly into our practice for seamless walk-in patient care
• Sugar Grove is a growing village of around 9,300 residents, located roughly 46 miles west of downtown Chicago.
• Our clinic location is close to a variety of shopping and restaurants and is easily accessible via Illinois Route 47, which connects to Interstate 88 and US 30.
• Join us during a pivotal expansion phase with upcoming renovations to significantly increase our clinical space

Key Responsibilities:

• Provide comprehensive primary care services to patients of all ages
• Collaborate with nursing staff and support team
• Participate in quality improvement initiatives
• Contribute to practice growth during our expansion phase
• Call responsibility: Each physician covers their own weekday call after hours. Weekend call is shared 1:5

Qualifications:

• • Medical Degree (MD or DO) from an accredited medical institution
  • Board-eligible or certified in Family Medicine
  • Valid IL medical license or ability to obtain licensure
  • Excellent communication and interpersonal skills

  Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

  Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

  Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche.com. Living in the western suburbs of Chicago offers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting.

  Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

  Join Rush and become part of one of the nation’s best healthcare systems. Rush offers a dynamic, inclusive workplace committed to diversity and inclusion, where staff thrive in a culture that prioritizes both professional growth and work-life balance. Whether you're advancing your career or looking to make a meaningful impact on the health and well-being of the community, Rush provides the opportunity to be part of a forward-thinking organization dedicated to excellence in care and equity.

  All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission. We’re passionate about health equity: for the communities we serve, for our patients and for our employees. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

  Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Opportunities for increased compensation based on exceeding productivity targets. Additional compensation may include sign-on and retention bonuses and relocation allowances. We also offer a comprehensive benefits package.

  Pay Range: $265,000 - $345,000

  Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

  Join Rush and become part of one of the nation’s best healthcare systems.

  Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Diag Srvcs-CT

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00 PM - 11:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Sign-on Bonus: $5,000

Summary:
This role will provide CT Imaging for the broad patient population applying protocols defined the organization’s Radiologists and Cardiologists. This role will produce CT images that meet the quality expectations of the department. In addition to provision of CT support, is also proficient and available for working in two of the following areas: IR-CT, X-ray, O.R. X-ray, GI-Fluoro or Clinical Instructor. As a CT Tech, understands and integrates into the delivery of patient care in regards to their growth and development process. The position actively supports the Hospital’s and Department’s Continuous Quality Improvement and customer service goals, individually and as an effective team member. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Graduate from an accredited Radiography Program.
•Valid Illinois Emergency Management Agency (IEMA) license.
•Certification in CT with the American Registry of Radiologic Technologists (ARRT).
•In addition to CT, provides routine support to two of the following areas: IR-CT, X-ray, O.R. X-ray, GI-Fluoro or Clinical Instructor.
•Competent and proficient in operation of imaging equipment
•Demonstrates good interpersonal and communication skills and ability to work in a team-oriented environment.
•Working knowledge of the IT systems that support the modality
Physical Demands:
•Requires full range body motion including handling and lifting patients when necessary.
•Requires manual and finger dexterity and eye-hand coordination.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements

Responsibilities:
•Provides patient and family focused care that supports a welcoming and supportive environment and a positive patient experience.
•Maintains patient privacy and confidentiality.
•Understands and follows departmental protocols and procedures in the performance of exams and produces work that meets quality standards.
•Ability to identify and flag abnormalities.
•Produces work in an efficient manner that meets departmental productivity standards.
•Maintains the physical work environment in a manner that meets departmental and regulatory requirements.
•Reports supply shortage or equipment failure to section supervisor.
•Follows work and patient schedules.
•Assist physician in the performance of procedures.
•Maintains logs and documentation as per departmental protocol.
•Provides patient history or information necessary for proper interpretation of the procedure
•Participates in the training and development of students assigned to area through clinical affiliations.
•Fills department staffing needs as seen by the management team.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Lawn, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Community Epi-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Rush Institute for Healthy Aging – Oak Lawn is seeking experienced Phlebotomists with blood processing skills. The Epi Research Assistant role involves office-based and in-home blood draws, primarily on Chicago’s Southwest side, and requires travel.  

Summary:

The Research Assistant is responsible for collecting information from participants according to the established sleep and circadian protocols. Conduct interviews, epidemiological, social or behavioral assessments, and collect data and/or biological samples from research participants and families in studies. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

•Some college with prior data collection experience required.
•Entry level proficiency in Microsoft Office, including Excel spreadsheets and other databases.
•Detail oriented with high attention to accuracy.
•Strong written and verbal communications.
•Ability to develop rapport with a diverse pool of research participants.
•Ability to navigate sensitive topics and maintain confidentiality of participants.
•Ability to collaborate within multi-disciplinary team settings.
•May require 6-8 weeks training depending on study protocols.
•Availability to work evenings, overnight and weekends if called for under the study protocols.
•May require personal transportation to field location.

Preferred Job Qualifications:

•Bachelor’s Degree. If degreed, no prior research experience required.
•Prior work with human subjects research study protocols.
•Fluent in spoken English.
•Must be able to read and write in English.

Responsibilities:

1.Recruit and screen study participants: posting ads, distributing flyers, calling participants, meeting with participants virtually or in person.
2.Administer tests and questionnaires according to research study protocols.
3.Maintain study records and editing for completeness and accuracy.
4.Write, update, and prepare lab instructions and study related materials.
5.Enter and analyze data: data entry of sleep logs and other forms, manipulating spreadsheets, making graphs, etc.
6.Run study participants: preparing equipment and experimental rooms, following checklists, running laboratory sessions, writing accurate chart notes, handling equipment emergencies, monitoring and engaging with research participants, etc.
7.Download study equipment with participants: downloading and interpreting data, writing accurate chart notes, instructing and correcting participants, communicating problems to study coordinator/PI.
8.Utilize approved informed consent and HIPAA procedures.
9.Maintain equipment and computers: caring for equipment, testing equipment, sending equipment for repairs, etc.
10.Maintain supply inventory.
11.Keep lab neat, clean and organized: cleaning up after laboratory sessions with participants, keeping common areas clean and organized, finding new ways to organize.
12.Manage other various smaller lab jobs to ensure the lab runs smoothly.
13.Attend regular team meetings.
14.Troubleshoot field issues when necessary, using discretion to resolve issues when unplanned events arise.
15.May help draft abstracts, manuscripts, or presentations to disseminate study findings.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     Convenient Care – Lead Advanced Practice Provider

Rush Copley Medical Center

Aurora, IL

Rush Copley Medical Center, in Aurora, Illinois, part of the Rush University System for Health network of hospitals, invites applications for the position of Lead Advanced Practice Provider at our Convenient Care clinical sites.

Rush Copley Convenient Care serves walk-in patients with minor illnesses and acute injuries, performs school and sports physicals and provides immunizations. On site diagnostic services include Clia waived lab testing, X-ray and CT.  

Department/division specs

• Supervise a team of approximately 20 APPs

Duties & Responsibilities:

• Rush Copley Convenient Care has 7 sites and is open 7 days a week (including holidays) from 7:45am-7:30pm.  
• The role will be 0.80FTE clinical and 0.20FTE administrative
• The Lead will be responsible for creating call schedules, interviewing, evaluations, team development and recruitment.
• Candidates must possess strong clinical skills, as well as excellent interpersonal and leadership skills.

Preferred Qualifications:

• Applicants with 3+ years previous Advanced Practice Provider experience in urgent care or emergency medicine is preferred.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche.com. Living in the western suburbs of Chicago offers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $130,840 - $184,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Hospital: Rush Copley Medical Center

Department: General Surgery - Copley

Work Type: Full Time

General Surgery – Physician

Rush Copley Medical Center

Aurora, IL 

Rush Copley Medical Center, in Aurora, Illinois, part of the Rush University System for Health network of hospitals, invites applications for the position of General Surgeon.  

We are seeking a Board Eligible / Board Certified General Surgeon to join our established practice in the western suburbs of Chicago.

Department/division specifics:

• Bread and butter elective general surgery practice consisting of 4 surgeons and 2 APPs; recruiting for future state of 5 surgeons and 4 APPs
• Level II trauma center, inpatient census 25-30 patients per day
• Strong network of primary care providers and specialists on staff 

Duties & Responsibilities:

• High volume operative practice with 12 hours clinic per week
• Shared practice call schedule of 1 day per week and rotating 1:5 weekends

• Trauma call is required and rotated 1:5
• Clinic conveniently located on the hospital campus 

Required Qualifications:

•  Applicants should have proficiency in robotic-assisted procedures
• Medical Degree (MD or DO) from an accredited medical institution
• Board-eligible or certified in General Surgery
• Valid Illinois medical license or ability to obtain licensure

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche. com. Living in the western suburbs of Chicago offers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting.

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission. We’re passionate about health equity: for the communities we serve, for our patients and for our employees. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Pay Range: $420,000 - $580,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems. Rush offers a dynamic, inclusive workplace committed to diversity and inclusion, where staff thrive in a culture that prioritizes both professional growth and work-life balance. Whether you're advancing your career or looking to make a meaningful impact on the health and well-being of the community, Rush provides the opportunity to be part of a forward-thinking organization dedicated to excellence in care and equity.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Inpatient Clinical IT Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $93.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of Clinical Applications directly manages the implementation, optimization, and support of the institution’s clinical and business systems. The manager ensures that system functionality is designed and delivered to support clinical and business processes as well as information needs. They act as a liaison between Information Services and operational leadership. They serve as product managers for their respective application areas.  The Manager of Clinical Applications exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Manages and oversees the implementation of new workflow and/or application systems within the institution. Ensures delivery of products that enable business value.
• Responsible for assessing departmental needs in terms of workflow and technology recommendations to operational leadership for the implementation of new processes/systems or expansion of current processes/systems.
• Assigns and coordinates resources to meet group goals.
• Anticipates and is proactive towards meeting customer needs.
• Provides technical advice to operational leadership when implementing new workflows or applications.
• Works within DIS to present consistent messaging to the customer.
• Participates in strategic planning and department coordination.
• Balances needs for support, maintenance, and administrative tasks with projects.
• Monitors group portfolio of projects; works with the project teams to identify and resolve risks and issues.
• Reviews and approves Business Cases and SOW for projects. Manages support vendors and assists in contract negotiations.
• Builds a positive and productive relationship with operational leadership and their teams.
• Acts as liaison between operational leadership and DIS teams to ensure all systems are maintained in accordance with established policies and procedures.
• Proactively identifies workflow or application issues and collaboratively seeks resolution. Initiates standard repeatable group processes where appropriate.
• Sets and meets accounting unit budget(s).
• Mentors team members.
• Responsible for employee reviews and career development.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor's degree with 5 years relevant experience required. 
• In lieu of bachelor's degree 9-10 years of relevant experience and a high school diploma or equivalent is required, with experience preferably in healthcare or information services. 
• Training related to Epic or other Clinical or Business Applications. 
• Six years of overall experience leading to increasing responsibilities. Strong understanding of clinical workflows in a healthcare setting. 
• Strong oral and written communication skills. 
• Demonstrated influencing skills. 
• Demonstrated ability to creatively solve complex issues. Command of common office tools (e.g. Microsoft Office Suite, Visio).

Preferred Qualifications:

• Master’s degree in healthcare administration, information systems, or business. 
• Project management (PMP) or process improvement (Lean Six Sigma, or similar) certification 
• Experience managing applications teams in an academic medical center or large health system. 
• Applications support and implementation experience with clinical technologies including patient monitoring, smart pumps, clinical communications including nurse call and alarm management solutions.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: ROPH OP Infusion Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The scope of practice of the Clinical Pharmacist Specialist covers direct and indirect patient care, education, medication safety, performance improvement, and consultation. The Clinical Pharmacist Specialist is responsible for the provision of both operational and clinical pharmacy services to a general population of patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science in Pharmacy.
•Illinois Pharmacist License.
•Minimum of four years of Clinical Pharmacy experience OR PGY 1 residency completed within the last seven years, which includes Clinical / Specialty Pharmacy experience.
•Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy.
•Must be able to work effectively with others to provide safe and effective drug therapy.
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
Preferred Job Qualifications:
•BLS Certification.
•ACLS Certification (or shall be obtained upon hire).
•Board of Pharmaceutical Specialties Board Certification.
•Doctor of Pharmacy degree and residency certificate.
•Experience and strong knowledge base in specialty drug therapies.

Responsibilities:
1. Responsibilities will include order verification, discharge counseling, projects, and education of other healthcare professionals
2. Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
3. Clarify physicians' orders when necessary through direct and timely contact with prescriber or designated practitioner.
4. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
5. Participates in the pharmacy department's most current method of documenting clinical interventions.
6. Perform daily review of pharmacy reports including pharmacokinetic monitoring and other drug or patient specific reports that may be required.
7. Conducts monthly nursing unit inspections of medication storage areas as assigned.
8. Supervise pharmacy technician staff involved in the preparation and delivery of medications ensuring coordination of workflows with established delivery schedules.
9. Coordinate medication ordering, preparation, dispensing, and administration systems for the patient populations outlined above on a daily basis.
10. Implements all drug use policy and formulary decisions of the Pharmacy and Therapeutics committee.
11. Participates in SE (ADR and medication error) reporting programs.
12. Complete clinical and operational activities as designated by the departmental management team (e.g. pyxis inventory optimization, relevant process improvement projects, etc.).
13. Precept pharmacy students and residents (PGY1 and PGY2) as assigned in clinical and operational areas
14. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
15. Assess and evaluates the medical and drug literature in order to compare and contrast therapeutic regimens and uses for new or existing drug treatments.
16. Implement medication safety initiatives as determined by current departmental needs and ongoing projects.
17. Develop operational and clinical projects as determined by current departmental needs and ongoing projects.
18. Serves as a liaison with other departments for collaborative research activity.
19. Responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses and other healthcare professionals.
20. Actively participates in professional organizations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.23 - $99.59 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Clinical pharmacy services will be provided to the malignant hematology, medical oncology, gynecologic oncology, and stem cell therapy (SCT) recipients and/or the family/caregivers of SCT recipients during inpatient hospitalization for cancer, chemotherapy and its complications and all phases of SCT. Clinical pharmacy services will be provided in collaboration with pediatric pharmacists for pediatric oncology. The hematology/oncology/SCT pharmacy service will include identifying, solving and preventing medication related problems in the hematology/oncology/SCT population. The SCT pharmacist will provide education regarding the safe and effective use of medications in the post allogeneic SCT population to the healthcare team, patients and families and will facilitate the processing of chemotherapy for patients admitted to the hospital.

Other information:
Qualifications (Hematology/Oncology/SCT):
Required Job Qualifications:
•Bachelor of Science in Pharmacy
•Illinois Pharmacist License (or eligibility to be licensed in Illinois)
•Post Graduate ASHP Year Two Pharmacy Residency in Hematology/Oncology
•Board of Pharmaceutical Specialties Board Certification Board of Oncology Pharmacy Specialty Certification (BCOP) prior to or within 18 months of hire
•BLS Certification
•Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy and cellular therapies.
•Must be able to work effectively with others to provide safe and effective drug therapy
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
Preferred Job Qualifications:
•ACLS Certification (or shall be obtained upon hire)
•Doctor of Pharmacy degree and residency certificate
•Experience and strong knowledge base in chemotherapy

Responsibilities:
Outpatient care:
1.The hematology/oncology/SCT pharmacist will:
a.Be available as needed during the evaluation phase if any multidisciplinary team member feels a consult is needed by the hematology/oncology pharmacist.
b.Participate in development of patient education materials with multidisciplinary team members in preparing patients for SCT.
c.Be available on a consultative basis to the outpatient SCT clinic on patients with immunosuppression problems identified by any multidisciplinary transplant team member.
Inpatient Acute Care:
1.The hematology, oncology, gyne/onc and SCT pharmacists:
a.Attends interdisciplinary rounds for malignant hematology, medical oncology, gynecologic oncology and SCT daily to assist the respective team with the design, implementation and monitoring of medication regimens.
b.Reviews drug therapy to ensure appropriate use, dose, dosage form, regimen, route, therapeutic duplication, drug allergies, drug interactions and cost-effective therapy.
c.Reconciles home medications for admitted patients.
d.Discusses medication order clarifications with the prescriber/healthcare team and document any changes in patient and pharmacy records to inform others of medication order changes.
e.Provides individual patient/family counseling on medication regimens, adherence to medication regimens and adverse effects of medication regimens to patients/caregivers prior to discharge of allogeneic SCT patients and other patients deemed appropriate and document in the electronic medical record.
f.Provides pharmacokinetic consultations as required. Kinetic notes are written for every new start of vancomycin or an aminoglycoside and for dose modifications.
g.Prevents, detects monitors, documents and reports adverse drug reactions and medication errors.
h.Reviews chemotherapy orders for hematology, oncology, gyne/onc, and SCT patients receiving chemotherapy inpatient.
i.Available to nursing staff for questions on medication orders.
j.Order verification/in-basket messages for assigned units.
k.PM staffing required, frequency based on departmental need.
l.Changing medications from IV to PO as appropriate.
m.Assist with facilitating chemotherapy desensitizations in the MICU.
Discharge Planning (Inpatient Acute Care):
1.The hematology/oncology/SCT pharmacist will:
a.Participate in discharge planning and discuss relevant changes to the home medication list prior to discharge with the team and/or the patient as required.
b.Help facilitate discharge planning for smooth transition to outpatient pharmacies or alternate site of care.
c.Assist in assessing insurance coverage and assist in prior authorization for medications (when necessary) in advance of discharge.
Other responsibilities (Hematology/Oncology/SCT):
1.The hematology/oncology/SCT pharmacist will:
a.Act as the pharmacy liaison to the Cancer Center.
b.Coordinate pharmacy participation in hematology/oncology, SCT and gynecology/oncology-related committees.
c.Actively participate in multidisciplinary hematology service meetings.
d.Actively participate in multidisciplinary SCT service meetings.
e.Provide updates in therapeutics to the hematology, oncology programs as needed via memos, presentations and one on one communications.
f.Provide education to the interdisciplinary round team members on relevant medication topics as needed (e.g. neutropenic fever).
g.Participate in quality improvement initiatives for the hematology, medical oncology, gynecologic oncology and SCT programs.
h.Actively participate in outcomes-based research for the hematology, medical oncology, gynecologic oncology and SCT programs
i.Participate in coverage of Heme/Onc Clinical Pharmacist pager.
Other responsibilities (Department of Pharmacy):
1.The hematology/oncology pharmacist will:
a.Provide updates in transplant therapeutics to the Department of Pharmacy as needed via memos, presentations and one on one communications.
b.Assist with chemotherapy monographs, Epic builds, guidelines for use for newly approved chemotherapy agents.
c.Precept Introductory to Pharmacy Practice (IPPE) students, Advanced Pharmacy Practice Experience (APPE) students, Pharmacy Practice (PGY1) Residents and Specialty (PGY2) Residents on rotation in the hematology/oncology/SCT specialty area.
d.Be available for drug distribution and order verification support as needed.
e.Work with the pharmacy operations manager regarding chemotherapy workflow issues.
f.Work with pharmacy informatics to improve chemotherapy workflow and safety.
g.Assist in the review of pharmacy policies impacting chemotherapy processes.
h.Participate in multidisciplinary Clinical Resource Management meetings for areas of specialty.
Promote and demonstrate rational, cost-effective drug therapy:
1.The hematology/oncology/SCT pharmacist will:
a.Develop, implement and monitor hematology/oncology/SCT-related clinical protocols and guidelines.
b.Identify and implement drug therapy where positive pharmacoeconomic impact could be achieved. The ultimate goal is to develop and assure cost-effective clinical pathways.
c.Present relevant drug therapies at the hospital Pharmacy and Therapeutics Committee and will serve on the Chemotherapy Pharmacy and Therapeutics Subcommittee.
d.Document clinical interventions and cost-avoidance as part of the pharmacy departmental documentation (I-Vent) program.
e.Monitor the use of expensive medications to assure use consistent with approved criteria.
f.Anticipate changes in drug therapy and report the potential impact it will represent to the overall hospital and drug budget.
Universal Pharmacist Responsibilities:
1.Order Approval
2.Staffing (weekday, weekend, and holiday)
3.Aseptic technique
4.Document I-vents
5.Distribution systems (Pyxis, carousels, etc.)
6.Anticoagulation dosing/monitoring
7.Antibiotic dosing
8.Pharmacokinetics
9.Narcotics
10.Code blue pager coverage
11.Crash cart checking

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Cardiovascular and Thoracic Surgery 

Cardiovascular ICU

Advanced Practice Provider

Rush University Medical Center

Chicago, IL

The Cardiac Surgery team at Rush University Medical Center is actively recruiting for a Cardiovascular ICU Advanced Practice Provider (APP) to join the Heart & Vascular Service Line.

Schedule & Shifts:

· Rotating day and night shifts scheduled in 4-6 week blocks.

· 13-hour shifts, averaging 6 shifts over a 2-week period.

· Extra shifts (day or night) are available for those interested.

Clinical Responsibilities:

· Work as part of a multidisciplinary team including Cardiac Surgeons and an in-house night Intensivist.

· Deliver comprehensive care to cardiovascular ICU patients, supporting the post-surgical and critical care continuum.

Qualifications:

· APRN candidates must hold Acute Care Certification to be considered.

· Applicants with previous Advanced Practice Provider experience in Cardiovascular ICU is preferred. Relevant RN experience may be considered.

The Advanced Practice Provider (APP) is a licensed physician assistant (PA) or advanced practice registered nurse (APRN) who functions as a member of the health care team to provide high quality, comprehensive acute and/or routine medical/surgical care of Rush patients within the scope of practice granted in accordance with the Rush University Medical Center medical staff bylaws. The APP will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 400 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. With a Director of Advanced Practice and 34 Lead APPs across the system, Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. The Rush system includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country. All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. Rush has built a strong Office of Community Health Equity and Engagement, and we founded the RUSH BMO Institute of Health Equity. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Position Summary:

The Advanced Practice Provider (APP) will provider all aspects of care including acute care, well care and chronic care in the urgent care setting for patients of all ages.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• Maintains State of Illinois and Federal DEA license
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable.
• CPR, ACLS and PALS certifications.
• Excellent communicator
• Experience treating patients of all ages

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable
• Excellent communicator
• Experience treating patients of all ages

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $137,360 - $193,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Qual & Training

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles.
•Three (3) years’ training, teaching, or business coaching experience.
•Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.
•Experience within a large hospital or integrated healthcare delivery system
•Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Strong attention to detail and an aptitude for organizing information logically.
•Strong organizational skills & ability to multitask and prioritize
•Proficient in Medical Terminology and HIPAA
•Excellent MS Office skills
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Demonstrated ability to learn quickly and follow through.
•Strong interpersonal skills with the ability to motivate and build relationships.
•Able to travel to multiple hospital sites, corporate settings, and seminar locations.
•Able to work under stressful conditions while maintaining professionalism.
•Work will often require flexibility and meeting tight deadlines.
•Able to communicate with many different customers and seek solutions to move the organization forward.
•Ability to make independent decisions in problem solving.
•Ability to prioritize own work.
•Ability to work well with individual associates.
•Able to work well in a team.
•Ability to work varied hours in a 24-hour day.
•Able to participate in process improvement initiatives.
Preferred Job Qualifications:
•Two (2) years’ revenue cycle experience.
•EPIC certification or EPIC credentialed trainer.
•Experience with Automated Call Distribution systems (Cisco preferred)
Physical Demands:
•Able to do light lifting.

Responsibilities:
1.Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.
2.Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications.
3.Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises.
4.Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks. Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective.
5.Act as a point of contact for knowledge-related inquiries and provide guidance to employees seeking information or resources.
6.Analyze existing source content and transform it into well-structured step-by-step instructions and user-friendly documentation.
7.Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements.
8.Collaborates with management teams to identify associate training needs and incorporate them into one-time or ongoing training programs.
9.Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.
10.Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices.
11.Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts.
12.Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated.
13.Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables.
14.Other similar and/or related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.