Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Research Assistant is responsible for collecting information according to the research study protocols. The Research Assistant conducts assessments and collect data and/or biological samples from research studies. In addition, the Research Assistant assists in writing a variety of reports and publications. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•High school diploma/GED required.
•Entry level proficiency in Microsoft Office, including spreadsheets and databases.
•Detail oriented with high attention to accuracy.
•Strong written and verbal communication skills.
•Ability to develop rapport with a diverse pool of research participants.
•Ability to navigate sensitive topics and maintain confidentiality of participants.
•Ability to collaborate within multi-disciplinary team settings.
•May require 6-8 weeks training depending on study protocols.
•Availability to work evenings, overnight and weekends if called for under the study protocols.
•May require personal transportation to field location.

Job Responsibilities:
•Recruits, screens, and schedules potential study participants.
•Writes and creates assessments utilizing standard research protocol.
•Assists in grant proposal writing.
•Assists in communications with researchers and members of the research community.
•Arranges and conducts experiments for research study, including explaining the goals of the study and arranging for the evaluation.
•Follows up by phone, email, and email with research colleagues.
•Participates in the preparation and delivery of presentations to disseminate study findings.
•Analyzes data and drafts data reports, manuscripts, and presentations.
•Utilizes approved procedures.
•Administers involved, systematic tests including the assessment and/or response.
•Helps maintain study procedure documentation.
•Prepares study related materials.
•Assists with data entry, cleaning, and guided analysis.
•Monitors experiments as required by study protocol.
•Maintains supply inventory.
•May utilize study-related devices and equipment as part of assessment procedures.
•Maintains study records and edits for completeness and accuracy.
•Attends regular team meetings.
•Troubleshoots field issues when necessary.
•Uses discretion to resolve issues when unplanned events arise.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Qual & Training

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
• Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field. Or 3+ years of related experience in progressive roles.
• Three (3) years’ training, teaching, quality assurance or business coaching experience.
• Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.
• Experience within a large hospital or integrated healthcare delivery system.
• Unique combinations of both hard and soft skills to prepare, analyze, and present data to various audiences.
• Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
• Strong attention to detail and an aptitude for organizing information logically.
• Strong organizational skills & ability to multitask and prioritize.
• Proficient in Medical Terminology and HIPAA
• Excellent MS Office skills
• Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
• Demonstrated ability to learn quickly and follow through.
• Strong interpersonal skills with the ability to motivate and build relationships.
• Able to travel to multiple hospital sites, corporate settings and seminar locations.
• Able to work under stressful conditions while maintaining professionalism.
• Work will often require flexibility and meeting tight deadlines.
• Able to communicate with many different customers and seeking solutions to move the organization forward.
• Ability to make independent decisions in problem solving.
• Ability to prioritize own work.
• Ability to work well with individual associates.
• Able to work well in a team.
• Ability to work varied hours in a 24-hour day.
• Able to participate in process improvement initiatives.
Preferred Job Qualifications:
• Two (2) years’ revenue cycle experience.
• EPIC certification or EPIC credentialed trainer.
• Experience with Automated Call Distribution systems (Cisco preferred)
Physical Demands:
• Able to do light lifting
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1. Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development.
2. Maintaining training materials, including knowledge articles, guides, presentations, and exercises
3. Contribute to the creation of procedural and conceptual content, ensuring it is comprehensive, coherent, and aligns with healthcare industry standards.
4. Conducts train-the-trainer sessions when needed.
5. Facilitates and leads call calibration sessions for agents.
6. Performs root cause analysis of errors.
7. Conducts routine quality audits on designated work activities, following established quality monitoring standards and guidelines.
8. Collaborates with team members to gather and analyze audit data, supporting the identification of areas for improvement.
9. Develop individual agent performance scorecards.
10. Coaches’ employees on opportunity for improvement
11. Assists with side-by-side training of new hires.
12. Other similar and/or related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Qual & Training

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles.
•Three (3) years’ training, teaching, or business coaching experience.
•Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.
•Experience within a large hospital or integrated healthcare delivery system
•Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Strong attention to detail and an aptitude for organizing information logically.
•Strong organizational skills & ability to multitask and prioritize
•Proficient in Medical Terminology and HIPAA
•Excellent MS Office skills
•Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
•Demonstrated ability to learn quickly and follow through.
•Strong interpersonal skills with the ability to motivate and build relationships.
•Able to travel to multiple hospital sites, corporate settings, and seminar locations.
•Able to work under stressful conditions while maintaining professionalism.
•Work will often require flexibility and meeting tight deadlines.
•Able to communicate with many different customers and seek solutions to move the organization forward.
•Ability to make independent decisions in problem solving.
•Ability to prioritize own work.
•Ability to work well with individual associates.
•Able to work well in a team.
•Ability to work varied hours in a 24-hour day.
•Able to participate in process improvement initiatives.
Preferred Job Qualifications:
•Two (2) years’ revenue cycle experience.
•EPIC certification or EPIC credentialed trainer.
•Experience with Automated Call Distribution systems (Cisco preferred)
Physical Demands:
•Able to do light lifting.

Responsibilities:
1.Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.
2.Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications.
3.Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises.
4.Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks. Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective.
5.Act as a point of contact for knowledge-related inquiries and provide guidance to employees seeking information or resources.
6.Analyze existing source content and transform it into well-structured step-by-step instructions and user-friendly documentation.
7.Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements.
8.Collaborates with management teams to identify associate training needs and incorporate them into one-time or ongoing training programs.
9.Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.
10.Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices.
11.Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts.
12.Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated.
13.Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables.
14.Other similar and/or related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterology PBC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterology PBC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterology PBC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (9:30:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  H. E. L.P. Union Vacancy Announcement All Union applications must be submitted by 6/15/2025 at 11:59PM

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain RUMC Staff

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 3

Work Schedule: 8 Hr (11:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.49 - $25.52 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Lead a team of Supply Chain Techs to achieve their daily deadlines while ensuring all service levels are met for Production, Receiving and Resupply areas.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
•Two years of Healthcare Supply Chain experience required.
•Must have basic math, reading, and writing skills.
Preferred Job Qualifications:
•Familiarity with personal computers preferred.
•Ability to coordinate and prioritize multiple tasks with deadlines to meet changing workload demands.
Physical Demands:
•Regularly stands for long periods of time and is frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms.
•Frequently moves boxes etc, weighing up to 20 pounds across office for various needs.
•Operates powered equipment appropriately and safely as required by varying environmental conditions.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Receive, pack, and unpack items to be stocked and/or delivered on shelves/bins/Point of Use locations (i.e. Central Supply, storerooms, units, and any off-site locations).
•Receive and/or count stock items with accuracy and correctly record data manually or with the use of a computer. Verify established inventory par levels by comparing them to actual physical counts and re-order replenishment stock accordingly.
•Ensure accuracy of received supplies by counting and comparing packing lists/restock lists with delivered goods and inspect for damage, defects, or breaking, reporting any of these issues to the supervisor.
•Must meet established Supply Chain Policy #1 job performance standards and all scheduled timelines.
•Loads and offloads AGV system supply carts and appropriately parks/stages carts for next utilization.
•Must also be able to use AGV system touch screen correctly to send cart types to scheduled locations.
•Clean and maintain shelves within stocking areas and work in station areas to ensure compliance with safety and infection control regulations.
•Answer all telephone calls in accordance with the department's telephone script, ensuring calls are properly answered and appropriate actions are followed in a timely manner.
•Apply ICARE and IConnect in all interactions between inter/intra departments.
•Performs any and all Supply Chain job functions as assigned or required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Psychiatry Rush Day Hosp PBC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

This position is part of Rush’s Day Program (Partial Hospitalization Program) for adults.  The role involves Structure group treatment and providing utilization management to support patients in their treatment planning, discharge needs, and overall care coordination.

  The Licensed Clinical Social Worker is a key member of the Department of Psychiatry and Behavioral Sciences at Rush. The LCSW provides clinical consultation to assess and treat individuals with common mental and behavioral health conditions and their family members in a multidisciplinary outpatient practice setting, on inpatient, and hospital units and within the home and school communities. Insight and direction for patients will be offered to ensure that clients are connected to other services and support in the community, at school or in another appropriate setting. The LCWS works in collaboration with psychiatrists, psychologists, social workers, counselors and other members of the multi-disciplinary team. The person who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures  

Other information:
Required Job Qualifications:

•   Master’s degree in Social Work, Psychology or Applied Behavioral Science required. 
• Current State of Illinois licensure as LCSW required.
•  Two years of previous social work experience in healthcare, care management, mental health and/or social services 
• Excellent interpersonal skills and solid knowledge of community resources, demonstrated organizational skills. 
• Ability to assess patient and family needs, able to ask appropriate questions. 

Preferred Job Qualifications: 

• In-depth experience working with patient groups.
•  Experience with evidence based therapies. 
• Strong active listening, critical thinking, judgment and decision making skills. 
• Excellent verbal and written communication, interpersonal and organizational skills. 
• Proficiency with MS Office Suite. 
• Ability to sense problems or potential problems. 
• Ability to apply inductive and deductive reasoning to information received and identifying relationships between seemingly unrelated events/information. 
• Bilingual English/Spanish preferred.  

Responsibilities:

•   Interviews, assesses and evaluates clients and families who present themselves for care; provides professional outpatient counseling and treatment with the goal of maximizing personal/family stability.
•  Prepares intake summaries, treatment plans and case summaries while maintaining on-going confidential records. 
• Charts member's treatment and progress in accordance with state and other regulations and in keeping with accepted community standards. 
• Develops implements and evaluates treatment approaches for clients and affected family members, including individual, family, group or intensive therapeutic modalities.
•  Confers and consults with physicians and other care team members regarding client's progress and treatment; this may include conferring with attending physicians regarding hospitalized clients regarding recommendations for treatment plans. 
• Utilizes resources within the community that support children and families to meet treatment goals (these community resources will offer options for referrals to external resources for the client and/or family members). Participates in development, implementation and evaluation of programs within the psychiatry department at Rush.
•  Develops and conducts psycho-educational classes and groups.
•  Supervises the work of social work interns.
•  Performs related duties as required.  

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Neuro Mvmt Disorders - Office

Work Type: Full Time 

Movement Disorders – Neuro-geneticist – Clinical Faculty 

Rush University Medical Center 

Chicago, IL 

The Parkinson’s Disease and Movement Disorders Program at Rush University Medical Center, Chicago, is expanding its program. We are seeking a neuro-geneticist.  

•The neuro-geneticist will join nine full-time Movement Disorders specialists, four neuropsychologists, two psychiatrists, four neurologist fellows, one full-time genetic counselor, a physician-assistant and an advanced practice nurse on the downtown campus to support our mission focused on Patient Care, Research and Education.  

•The neuro-geneticist will participate in outpatient clinics and multi-disciplinary programs, such as the new Rush Center for Genomic Medicine (RCOG), which is a collaborative center with the Department of Pediatrics.

 •Primarily an outpatient program with clinic hours from 8:00 AM to 5:00 PM and sees approximately 8,500 adult and pediatric patients annually.

 •Eligible for a faculty appointment at the Assistant Professor level or higher at Rush Medical College; faculty rank will be commensurate with experience.

 •This position will be predominantly clinically focused, with opportunities for research collaboration and educational initiatives. 

Program Overview (Rush Parkinson’s Disease and Movement Disorders Program): 

•Rush University holds several Centers of Excellence designations and is the longest existing movement disorder program in Chicagoland. 

•An inpatient movement disorder consult service is staffed by neurologists and run by movement disorder fellows.

•Fellows, students, residents, and videography are integral parts of the program. 

•Opportunities for involvement in clinical research, leadership within the Rush Center for Genomic Medicine (RCOG), neuro-genetics program building, and supervision of residents and fellows are also available. 

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. 

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

 Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for the past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission. 

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush. 

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package. 

Required Qualifications: 

•M.D. degree •Licensed in the State of Illinois

 •Board Certified or Board Eligible in Neurology 

•Strong commitment to patient care, resident education, clinical medicine, and research 

•Medical Degree (MD or DO) from an accredited medical institution 

•Board-eligible or certified in Neurology 

•Valid IL medical license or ability to obtain licensure 

•Strong commitment to patient care, resident education, clinical medicine, and research 

•We support exceptional international physicians who meet the requirements for this position 

Pay Range: $213,000 - $290,000 Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

 Join Rush and become part of one of the nation’s best healthcare systems. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics 

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Kidney Transplantation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $43.60 - $78.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Nurse Navigator will provide care coordination, follow up, and support to patients in an effort to improve their health outcomes. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
• Current State of Illinois Registered Nurse licensure required.
• Bachelor’s degree in Nursing or Master’s degree in Nursing required.
• At least three years of registered nurse experience required.
• BLS certification required.
• Excellent written and verbal communication skills.
• A high level of interpersonal skills is required.
• Proficiency with the Microsoft Office Suite.
• Data entry skills with attention to details.
• High degree of accountability and reliability.
• Ability to adaptable to change and interact with a variety of providers with different protocols and care processes.
• Ability to work independently as well as to integrate as part of a team and part of clinic flow.
• Cultural competency expressed via experience and interest in working with (culturally, economically and educationally) diverse populations, along with ability to work in low resource environments.
• Must be a resourceful and resilient, innovative problem solver and motivated learner. Friendly, cooperative, passionate and compassionate.
• Must be respectful of each individual's right to participate in health care services and decision-making.
• Respects individuals' confidentiality.
• Ability to attend some evening and weekend community events and meetings.

Responsibilities:
• Maintains and ensures compliance of all policies and procedures that guide and support the assigned services. These include, but are not limited to Joint Commission requirements, federal and state regulations, regulatory standards, etc.
• Provides consultation in specialty area to all levels of health care providers throughout the organization, affiliated schools of nursing, and the community.
• Offers guidance and emotional support to patients regarding decisions on follow-up and treatment plans.
• Arranges appointments with patients, reviews test preparation procedures, and assesses potential patient barriers to ensure the patient completes testing process.
• Contacts patients via phone calls, emails and letters to remind them about appointments, assists in scheduling/rescheduling appointments and answers questions about testing and treatment.
• Performs follow-up phone calls to patients after appointments as indicated.
• Works with participating sites to develop mechanisms for the sites to share the patient data (for those requiring follow-up) in a manner that utilizes their existing data and optimizes their time and effort.
• Completes all necessary electronic records and paperwork regarding patient interactions and appointments.
• Develops and maintains relationships with community leaders, community-based organizations, faith-based organizations, health institutions, schools, daycares, etc.
• Attends community-based events, including health fairs, support group meetings etc.
• Assists with the planning and execution of forums, special events and presentations to reach and educate the community.
• Supports reporting and paperwork to support funding and grant requirements, including tracking patient metrics such as appointment no-shows and lost to follow up ratios.
• Tracks all outreach and navigation activities and provides monthly reports.
• Demonstrates an awareness of self-responsibility and accountability for own professional practice and development.
• Administers nursing care to patients if applicable including assessment, planning, implementing, and evaluating the patient's care plan in coordination with the physician.
• Provides orientation/education for center and hospital staff, students, and other hospitals and community organizations, as requested.
• Performs related duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for accepting, processing, and performing waived and moderate laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Required Job Qualifications:
•Experience: No previous experience required.
•Associates degree or higher in relevant science required, or education/work experience meeting the qualification of moderate complexity testing personnel as defined by CLIA 42 CFR 493 1489.
•Employees in this job classification are qualified to perform waived and moderate complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996. RUMC reserves the right to limit an MLT's scope of testing.
•Certification (or eligible) from a nationally recognized certifying agency is required. Eligibility as determined by ASCP and/or AMT requirements. Some laboratory disciplines may require more stringent certification criteria.

Responsibilities:
Job Responsibilities:
Order Entry/Customer Service
•Performs multiple computer entry, inquiry, and receiving functions.
•Performs transcription of laboratory orders and registration activities when needed.
•Demonstrates good communication and customer service skills on the phone and in person.
•Calls critical results, documents to whom and that a “read back” was performed and within the expected time frame.
Specimen Processing
•Accessions and processes specimens according to the appropriate procedure prepare specimens accordingly for transport or delivery.
•Recognizes and resolves any specimen and equipment problems.
•Delivers specimens to RUSH laboratory locations, and/or loads specimens on instrumentation.
Performs Laboratory Testing
•Utilizes required Personal Protective Equipment (PPE) as defined by the lab area.
•Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively with minimal supervision once trained; All testing must be done following Rush-approved Policies and Procedures.
Quality Control and Preventative Maintenance
•Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation.
•Recognizes QC problems or discrepancies and attempts to determine the cause of problem. Notifies appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
Troubleshooting
•Performs basic troubleshooting of equipment and processes with minimal assistance, documents action and notifies appropriate personnel, for example, supervisors, of problems all the time. Able to recognize when additional help is needed and seek out that help.
Organization of Work Area
•Keeps work area neat, clean, organized, and well-stocked at all times. Disinfects the area at the beginning and end of each shift.
Specimen Acceptability
•Accepts no inappropriate specimens. Notifies the appropriate person of specimens that must be drawn or collected again and documents the notification.
Turnaound Time Expectations
•Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turnaround time of all samples.
Time Management
•Utilizes time effectively and seeks out additional job duties when shift tasks are complete.
•Completes work without incurring overtime. Assists fellow workers to finish shift tasks.
•Adheres to the defined allotted time for breaks and lunch.
Continuing Education
•Required to obtain and document 12 hours of laboratory continuing education per year.
Special Projects
•Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame.
•Participates in procedure implementation and training of new staff and students.
•Encouraged to identify and participate in process improvement projects.
Report Reviewing and Results Reportings
•Reviews lab results as required and takes appropriate action before verification and release.
•Recognizes and calls critical results within defined time frames.
•Reviews paper generated results and transcribes accurately into the Lab Information System.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.