Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field

Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: ROPH OP Infusion Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The scope of practice of the Clinical Pharmacist Specialist covers direct and indirect patient care, education, medication safety, performance improvement, and consultation. The Clinical Pharmacist Specialist is responsible for the provision of both operational and clinical pharmacy services to a general population of patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science in Pharmacy.
•Illinois Pharmacist License.
•Minimum of four years of Clinical Pharmacy experience OR PGY 1 residency completed within the last seven years, which includes Clinical / Specialty Pharmacy experience.
•Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy.
•Must be able to work effectively with others to provide safe and effective drug therapy.
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
Preferred Job Qualifications:
•BLS Certification.
•ACLS Certification (or shall be obtained upon hire).
•Board of Pharmaceutical Specialties Board Certification.
•Doctor of Pharmacy degree and residency certificate.
•Experience and strong knowledge base in specialty drug therapies.

Responsibilities:
1. Responsibilities will include order verification, discharge counseling, projects, and education of other healthcare professionals
2. Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
3. Clarify physicians' orders when necessary through direct and timely contact with prescriber or designated practitioner.
4. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
5. Participates in the pharmacy department's most current method of documenting clinical interventions.
6. Perform daily review of pharmacy reports including pharmacokinetic monitoring and other drug or patient specific reports that may be required.
7. Conducts monthly nursing unit inspections of medication storage areas as assigned.
8. Supervise pharmacy technician staff involved in the preparation and delivery of medications ensuring coordination of workflows with established delivery schedules.
9. Coordinate medication ordering, preparation, dispensing, and administration systems for the patient populations outlined above on a daily basis.
10. Implements all drug use policy and formulary decisions of the Pharmacy and Therapeutics committee.
11. Participates in SE (ADR and medication error) reporting programs.
12. Complete clinical and operational activities as designated by the departmental management team (e.g. pyxis inventory optimization, relevant process improvement projects, etc.).
13. Precept pharmacy students and residents (PGY1 and PGY2) as assigned in clinical and operational areas
14. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
15. Assess and evaluates the medical and drug literature in order to compare and contrast therapeutic regimens and uses for new or existing drug treatments.
16. Implement medication safety initiatives as determined by current departmental needs and ongoing projects.
17. Develop operational and clinical projects as determined by current departmental needs and ongoing projects.
18. Serves as a liaison with other departments for collaborative research activity.
19. Responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses and other healthcare professionals.
20. Actively participates in professional organizations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Breast Imaging Lisle - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs the duties necessary to support the interpretation of breast imaging studies and preforms these duties in a manner that meets the service and productivity expectations of the breast-imaging department. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
. High School Diploma or GED
• Ability to participant in the training of new staff members
• Direct all activities toward meeting and exceeding the needs and expectations of all departmental and Medical Center customers.
• Must demonstrate understanding of organizational vision, mission and values.
Preferred Job Qualifications:
Physical Demands:
• Duties and responsibilities require considerable physical exertion, including frequent or continuous walking, standing, bending, reaching, pushing, pulling and carrying of loads averaging 5-15 lbs.

Responsibilities:
• Assume an active role and provide valuable input to the management team of the Breast Imaging Department
• Confirm certified return mail receipts
• Contributes to staff and team meetings on a regular basis
• Digitize and/or re-digitize analog studies using iCAD process and procedures, when needed
• Has working knowledge of Epic
• Interacts with all departmental and Medical Center customers to respond and act upon service issues.
• Maintains patient privacy and confidentiality
• Maintains work environment in a manner that meets departmental and regulatory requirements
• Maintain valid driver’s license
• Place orders in Epic, including but not limited to, obtaining a hospital account record, when needed
• Prepare, sort and mail patient, physician and certified letters
• Prepare documents for scanning to include printing of scanning cover sheet
• Prepares and assigns breast-imaging examinations for interpretation. This includes, but not limited to, screening, diagnostics, interventional breast tissue sampling procedures, breast MRI’s and procedures, IOE’s, comparisons and store-only orders.
• Prepares outside images for importing. This includes, but not limited to, placing store-only orders in Epic, importing and reconciling images in Candelis.
• Processes data information requests as per HIPAA guidelines.
• Produces work in an efficient manner that meets departmental productivity standards
• Responsible for maintaining a safe and responsive environment for all departmental and Medical Center customers.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Diagnostic Imaging Prep

Work Type: Full Time (Total FTE 1. 0)

Shift: Rotating

Work Schedule: 8 Hr (6:00 AM - 11:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This role will provide care and oversight of the broad patient population seen across the Diagnostic Services areas. This role will support the efficient operation of the department by transporting and/or directing patient flow and by ensuring patients are properly prepped and readied for their exam. This role also performs ECGs for the ED and inpatient population. As a Diagnostic Services Technologist, understands and integrates into the delivery of patient care in regards to their growth and development process. The position actively supports the Hospital’s and Department’s Continuous Quality Improvement and customer service goals, individually and as an effective team member. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
-Formal Certified Nursing Assistant (CNA) or Medical Assistant (MA) training and certification is required.
-Excellent written and verbal communication skills and good typing skills.
-Strong organizational skills and the ability to multi-task.
-Must demonstrate excellent customer service skills and be able to maintain a high degree of professionalism while working in a high-volume, high-stress environment.
-Should have experience with computerized office systems, medical records documentation, patient confidentiality regulations, and medical terminology.
-High school diploma or equivalent.
-Bilingual (English-Spanish) a plus.
-Competency in IV starts.
Preferred Job Qualifications:
-Some Anatomy / Physiology understanding preferred.
Physical Demands:
-Position requires frequent bending, stooping, lifting, assisting patients onto x-ray table, pushing carts, gurneys, wheelchairs, large radiographic equipment and accessory equipment.
-Must be able to lift 50 lbs. unassisted
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
-Provides basic care needs of the patients while in Diagnostic Services Department in support of the Nurse or Technologist.
-Escort patients, as needed, to and from various modalities in a manner that supports efficient utilization of departmental resources.
-Performs and processes ECGs and application of Cardiac Monitors.
-Performs Point of Care (POC) tests and documents results in EPIC.
-Has general knowledge of the equipment that may accompany patients to 3 Tower.
-Has knowledge of and ability to prep patients for diagnostic exams and procedures.
-Performs IV starts and/or phlebotomy as determined by MD protocol using the technique defined by RUMC policy and under the direction of the Radiologist/Cardiologist supervising the diagnostic exam.
-Performs Visual Field exams on inpatient population.
-Obtain baseline vitals, document them in EPIC and notify the appropriate (tech/nurse)
-Responsible for maintaining a safe and orderly environment and for the wellbeing and safety of the patients under their care as well as that of family members and/or visitors within the Diagnostic Services area.
-Report any incidents, accidents, or inconveniences involving patients to the Tech/Nurse on duty as well as the Department and be prepared to file a full and detailed incident report as needed.
-Monitor patients for contrast reaction, distress and hypoglycemia; notify Radiologist with any concerns.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Alzheimers Dis Ctr-ResFac

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:Based on NIH scale $62.232 - $75,564

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position may perform independent research, collaborate on a multi-scholar research initiative, or may have lead responsibility for discrete components of a larger research projects or programs, all while under the general direction of a senior or principal researcher.

Other information:
Required Job Qualifications:
•Ph.D. or equivalent doctoral degree in a relevant discipline.
•Experience in relevant science discipline.
•Excellent teamwork and communication skills.
•Scientific writing skills demonstrated through peer-reviewed publications
•Ability to acquire accurate, reproducible data
• Critical eye towards consistency, reproducibility, and the scientific method in general
• Excellent project and time management skills
• Strong interpersonal and mentoring skills
•Advocate for safety and ethics in the workplace
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
•Plan, design and execute complex research studies, procedures, and protocols.
•Participate in discovery projects.
•Coordinate research study activities: lead and manage projects.
•Problem solves research challenges and model development, as applicable.
•Contribute discrete components of a larger project under the general direction of a senior or principal researcher.
•Prepare complete documentation of research activities for reference purposes, including following applicable data management protocols.
•Oversee organization, synthesis and analysis of data and findings.
•Compare actual and expected results and suggest solutions to correct the deviations.
•Evaluate existing research or modeling techniques and recommend improvements to ensure quality and productivity.
•Prepare scientific reports, outcome findings and scientific manuscripts.
•Assist in the preparation of proposals and reports.
•Assist in teaching classes.
•Perform other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush University System for Health

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $300,000 - $375,000 per year
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The System Vice President (System VP) of Surgical and Procedural Services is a senior executive responsible for the strategic vision, operational leadership, and financial performance of all inpatient and ambulatory surgical and procedural services across the health system. This scope includes all hospital operating rooms, ambulatory surgery centers (ASCs), catheterization labs, endoscopy suites, interventional radiology, and other invasive procedural areas.

As a key leader within an academic healthcare system, the System VP exemplifies the RUSH mission, vision, and values and acts in accordance with RUSH policies and procedures. This role requires a dynamic leader who can balance standardization and system-wide efficiency with the unique needs of multiple hospital, ambulatory and clinical sites and departments.

Knowledge, Skills, and Abilities:

• Demonstrated ability to lead large-scale change, develop strategy, and achieve operational, financial, and quality goals in a complex, matrixed organization.
• Strong financial acumen with extensive experience in budgeting, financial analysis, and productivity management
• In-depth knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
• Exceptional interpersonal, communication, and presentation skills with the ability to influence and build consensus among diverse stakeholder groups, especially physicians.
• A proven track record of developing and mentoring leaders and staff.

Responsibilities:

Strategic Leadership and System Growth

• Develops and executes a system-wide strategic plan for surgical and procedural services that aligns with the organization's overall goals, focusing on service line growth, market expansion, and technological advancement.
• Leads business development initiatives, including the evaluation and integration of new ambulatory surgery centers, partnerships, and capital-intensive technologies.
• Collaborates with marketing and strategy teams to promote the system's surgical and procedural capabilities to referring physicians and the broader community.
• Continuously assesses and implements innovative care models to enhance service delivery across the continuum of care.
• Collaborates with strategy teams to identify and model de novo ambulatory surgery center opportunities.

Operational Excellence and Financial Management:

• Directs all operational aspects of surgical and procedural areas to ensure efficiency, optimize capacity, and maximize throughput (e.g., block utilization, turnover times, on-time starts).
• Establishes and manages system-wide operational and capital budgets, ensuring services meet financial targets through effective resource management, supply chain optimization, and revenue cycle integrity.
• Develops, implements, and monitors standardized policies, procedures, and performance metrics across all sites to drive consistency and operational excellence.
• Partners with Information Technology to ensure the effective use of the Electronic Health Record (EHR) and other systems to support efficient and safe patient care across surgical and procedural platforms systemwide.

Quality, Safety, and Patient Experience:

• Fosters a culture of high reliability, championing patient safety and clinical quality as the top priorities.
• Ensures all surgical and procedural areas are in continuous compliance with regulatory and accreditation standards (e.g., AAAHC, The Joint Commission, CMS, IDPH).
• Oversees the development and implementation of quality assurance and performance improvement (QAPI) programs, monitoring key clinical outcomes (e.g., surgical site infections, patient-reported outcomes).
• Drives initiatives to consistently elevate the patient and family experience, using data and feedback to guide improvements.

Physician and Staff Collaboration:

• Builds and maintains strong, collaborative relationships with physician leaders, including system and local level CMOs, academic department chairs, section and division leaders, community hospital physician leaders, service line leaders, medical directors and medical staff.
• Works in a matrixed environment to align system goals with facility-specific objectives, leading through influence and shared governance.
• Partners with Human Resources to ensure the recruitment, retention, and professional development of highly qualified clinical and support staff.
Academic Mission Integration
• Actively supports the health system's teaching and research missions by ensuring procedural areas are appropriately resourced and structured to accommodate residents, fellows, and students.
• Collaborates with the Graduate Medical Education (GME) office and clinical department leadership to facilitate an outstanding learning environment.
• Promotes and supports the integration of clinical trials and other research activities within the surgical and procedural environment.

Qualifications:

Education:

• Master’s degree in Business Administration (MBA), Health Administration (MHA) or a related field required.
• Fellow of the American College of Healthcare Executives (FACHE) highly preferred.

Experience:

• Ten (10) years progressive leadership experience in healthcare operations.
• Five (5) years of management experience in multiple surgical and/or procedural departments (e.g., Operating Rooms, ASCs, Cath Labs).
• Prior experience in a multi-site, integrated health system.
• Proven record of maintaining medical care excellence and achieving performance and financial goals.
• Ability to interact with highly qualified physicians and solve complex issues.
• Experience with patients and clinical/non-clinical staff.
• Demonstrated analytic skills, business acumen, and marketing capability.
• Effective communication and leadership skills.

Preferred Qualifications:

• Green or black belt certification.
• Project management experience.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush University Medical Center

Department: Vice President-Nursing Admin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:  $275,000 - $325,000 per year

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Vice President, Nursing Operations and Patient Care Services will serve as an executive-level partner to the Senior Vice President and Chief Nursing Officer. This role will aid in the establishment and execution of strategic goals and priorities as well as oversight of key business drivers, service-line leaders, performance metrics, and operating components. The Vice President’s scope will include oversight over inpatient units and additional areas of nursing oversight at the RUMC campus. The individual in this role will exemplify the Rush mission, vision, and values, acting in accordance with Rush policies and procedures.

Competencies:
•Strategic Vision and Execution: Demonstrates exceptional strategic thinking and planning abilities, effectively solving complex problems while consistently modeling, supporting, and promoting the Rush mission, vision, and values.
•Influence and Conflict Resolution: Proven track record of positively influencing behavior and outcomes, adeptly resolving conflicts, and fostering a collaborative and productive work environment.
•Decisive Leadership: Exhibits the ability to make difficult decisions with confidence, handling politically sensitive matters with tact, professionalism, and sound judgment.
•Talent Development and Management: Strong acumen and passion for people development and talent management, driving a culture of continuous learning, professional growth, and high performance.
•Process Improvement Expertise: Demonstrates a deep understanding of process improvement methodologies, leading initiatives that enhance operational efficiency and quality of care.
•Emotional Intelligence and Professional Maturity: High level of emotional intelligence, displaying professional maturity, empathy, and the ability to build strong relationships with diverse stakeholders.
•Exceptional Communication Skills: Excellent communication skills, including written, interpersonal, and public speaking, effectively conveying ideas and information to various audiences.
•Healthcare Finance and Business Acumen: Exceptional understanding of volatile healthcare environments. Ability to lead through challenges to maintain strong financial performance.
•Evidence-based practice and Implementation Science: Working knowledge of EBP and implementation science principles that foster translation of research to the point of clinical care.
•Culture building and development: Demonstrates ability to lead, change, develop strong positive cultures using principles from just culture, HRO, safety and wellbeing.

Responsibilities:
Strategic Leadership:
•Partner with the Chief Nursing Officer on the development and execution of the nursing strategic plan to align with the system mission, goals, and values.
•Regularly communicate the nursing vision to all levels of the organization to foster a shared sense of purpose and ensure services maintain and enhance Rush’s mission, vision, and values.
•Translate the Rush nursing vision into measurable goals and sustainable programs.
•Identify opportunities to improve patient care across the care continuum.
•Lead the evaluation, selection, and integration of healthcare technology and information management systems.
•Ensure Magnet principles and designation are sustained and support re-designation preparation.
Operational Leadership:
•Provide direct oversight of all nursing operations, ensuring fiscal efficiency and staff management.
•Lead program management, implementation, and evaluation efforts for areas of responsibility.
•Ensure compliance with accreditation standards and regulatory requirements.
•Promote patient safety, high reliability of processes, and quality outcomes.
•Maintain an environment that supports innovation, research, evidence-based practice, and quality and safety initiatives.
People Leadership:
•Foster a positive and inclusive organizational culture that promotes operational excellence, professional growth, collaboration, and commitment to Rush’s mission, vision, and values.
•Lead aspects of human resources, including leader and staff coaching, development, competency assessment, and productivity enhancement utilizing a just culture apporach.
•Work with human resources to implement strategies to attract, retain, and develop top talent.
•Lead and oversee nursing employee engagement initiatives, ensuring that nursing staff and leaders are motivated, satisfied.
Financial Management:
•Create and manage capital and operational budgets, focusing on staffing effectiveness indicators, core/contingency implementation, predictive staffing modeling, productivity, and premium pay management.
•Evaluate opportunities to enhance revenue and reduce expenses without sacrificing quality.
•Ensure financial targets are met and maintain fiscal stewardship.
Performance & Quality Improvement:
•Fosters a culture of continuous quality improvement and patient safety through the utilization of evidence-based practices and implementation science principles.
•Lead the integration and implementation of evidence-based practices to enhance performance and quality improvement initiatives. Ensure that clinical and operational decisions are informed by the latest research and best practices.
•Collaborate with key quality committees to lead the development, monitoring, and reporting of key quality metrics and policies to ensure high standards of patient care.
•Partner with the patient experience team and nursing leaders to lead the development and execution of strategies to improve patient experience.
•Ensure ongoing clinical compliance and readiness with accreditation standards and regulatory requirements.
•Fosters a performance and safety culture based upon the principles of high reliability.
Growth & Collaboration:
•Develop collaborative relationships with national, community, nursing, clinical, and professional organizations.
•Establish and maintain a strong partnership with the university to create a pipeline for hiring and retaining new nursing graduates. Develop and implement programs that support the transition of new graduates into the Rush system, including mentorship, residency
programs, and ongoing professional development opportunities.
•Partner with hospitals and clinics across the Rush system to ensure operational nursing alignment.
•Support organizational goals, standards, and business strategies.
•Engage with key stakeholders, including patients, families, staff, and community partners, to gather insights and feedback that inform strategic decisions and improve patient care.

Other information:

Qualifications:
• Master’s degree in nursing or related field required.
• Minimum fifteen (15) years of experience in a hospital or academic medical center, with a minimum of seven (7) years of documented leadership experience with progressive responsibility.
• National certification is required within 12 months of hire and/or promotion.
• Preferred: Earned doctorate, FACHE certification, Professional in Project Management certification (PMP), Lean Six Sigma Green or Black belt.
• Current and active Illinois nursing license (in good standing) required, or eligibility to obtain an Illinois nursing license within a specified timeframe upon hire.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (11:00:00 AM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.