Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Pediatrics Specialty

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Sign on Bonus: $3,000

Pay Range: $22.72 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Transition of Care Specialist, Specialty Pharmacy, serves as a specialty pharmacy services expert consultant to outpatient clinic staff, and is an advocate for patients, with the goals of raising awareness about the benefits of Rush Specialty Pharmacy. The Specialist will educate patients, physicians, case managers and all customers regarding specialty medication access, including prior authorizations and financial assistance, from Rush Specialty Pharmacy. The Specialist will facilitate patient care coordination for patients referred to Rush Specialty Pharmacy including initial patient set-up and patient/caregiver education. The Specialist interfaces with healthcare professionals and outpatient clinic staff in an effort to strengthen partnerships and grow the HDM pharmacies through referrals. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policieOther information:

Required Job Qualifications:
High School Diploma or Equivalent.

• Five years' experience in the alternate site care environment.
• Excellent problem solving skills and the ability to work independently in a fast paced environment.
• Experience providing customer service to both internal and external customers, including meeting quality standards for service and evaluation of customer satisfaction.
• Excellent interpersonal, verbal and written communication skills and organizational skills.
• Knowledge of and guarantees compliance with: state and federal regulations, accrediting body standards, HDM pharmacy policies and procedures and standards of performance.
• Knowledge of marketing strategies, processes and available resources.
• Ability to develop, plan and implement short- and long-range goals.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Computer skills (Word, Excel, patient databases, email); experience using voicemail and cell phones.
• Telephone, computer systems, copiers, fax machines, calculator and other office equipment as necessary.
• Advanced knowledge of Medicare, Medicaid and insurance benefits.
• Normal office and clinical environments.

• Bachelor's Degree.

• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens and chemotherapeutic agents.

Responsibilities:

• Interacts with area service providers daily to facilitate assessment of patients selected by the hospital/clinic/doctor office to receive care by Rush Specialty Pharmacy.
• Assures proper placement of patients referred for Rush Specialty Pharmacy services.
• Coordinates reviews of patient's medical record to gather appropriate assessment documents so that an effective plan of treatment can be formulated. Reviews the record to obtain primary and secondary insurance payer information and relays this information to the intake department.
• Educates patients, their caregivers and the Rush Medical Staff about the services and products that the Rush Specialty Pharmacy provides.
• Represents and serves as the point of contact between Rush Specialty Pharmacy and all other levels of care, including physicians, staff nurses, CM staff, agency liaisons and patients/caregivers.
• Effectively communicates with all levels of care, including CM Staff, nursing agencies, medical team members, pharmacy staff, patients and caregivers to assure access to specialty medications through all avenues.
• Works in collaboration with the patient and their caregiver to implement an effective treatment plan with mutual goals, explaining available options, including the advantages and disadvantages of each option.
• Maintains a positive relationship with internal customers, listens to different viewpoints and works collaboratively with others throughout the company to resolve conflicts.
• Educates and assists patients in qualifying for third party financial assistance.
• In conjunction with management, establishes and implements a marketing plan for the community served which includes promotional and educational events and materials, physician, patient and medical staff contacts.
• Maintains a strong knowledge base of all payer contracts to communicate to customers.
• Participates in targeting and prioritizing business opportunities.
• Maintains professionalism at all times. Follows through on commitments to others, delivers on promises, maintains personal integrity, is easily accessible at all times, and serves as a role model for others as evidenced by peer feedback and letters of recognition and support.
• Visits customer referral sources frequently to inquire about satisfaction with the HDM pharmacies; identifies and resolves service issues in a timely manner.
• Other relevant duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.s and procedures.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Labor and Delivery

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Faculty Practice CON

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $56.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Community/Public Health Nurse is a nurse with knowledge in a specialized area of nursing who promotes and provides quality care to individuals, groups, and communities. The Community/Public Health Nurse supports the mission of the College of Nursing (CON). Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current State of Illinois Registered Nurse Licensure.
•Bachelor’s or in Nursing from an NLN accredited school of nursing.
•One year of nursing and some community or public health experience
•Analytical ability.
•Ability to work in complex organizational systems.
•Interact effectively with others in difficult situations.
•Ability to use computer system to enter or retrieve data.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Assesses health needs of individuals and the community.
•Plans and delivers nursing care for individuals, groups, and communities.
•Promotes continuity of care by working collaboratively with the interdisciplinary team at assigned agency.
•Maintains, interprets, and evaluates health records and medical reports for clients.
•Develops and implements health education and prevention programs based on assessed needs.
•Implements various screening programs based on community needs.
•Utilizes community resources for client referral.
•Plans and delivers staff educational programs related to agency/client needs.
•Participates in agency program development and evaluation.
•Monitors compliance of regulated programs.
•Participates in quality improvement efforts.
•Acts as a preceptor for Rush CON students, as requested, at assigned agency site.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: N&H Multispecialty

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $22.72 - $31.80 per hour

Sign On Bonus: $3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Central Processing Department

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (3:00 PM - 11:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.20 - $24.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Responsible for assisting in the activities of the Central Processing Department. Responsibilities include decontamination, sterilization, and distribution of sterile items to the OR and throughout the hospital.
The mission of Rush is to provide the best health care for the individuals and diverse communities we serve through the integration of outstanding patient care, education, research, and community partnerships.

Required Job Qualifications:
•High School Diploma/GED.
•Computer Skills.
•Verbal and written skills necessary to facilitate communication with a variety of personnel.
•Ability to maintain confidential information.
•Time management

Preferred Job Qualifications:

Experienced in CPD.

Physical, visual, auditory as well as full body mobility to successfully and safely move equipment and supplies from nursing units to central processing department 100% of the time.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Is compliant with AAMI guidelines
2.Prevents recognized safety hazards and proactively reports near misses
3.Maintains and supports a Just Culture by reporting errors.
4.Identifies potential opportunities and participates collaboratively to make improvements.
5.Participates in the collection of data to support unit-based quality initiatives, research and evidence-based activities.
6.Assists other team members to accurately complete the work of the central/sterile processing department.
7.Assists all departments with immediate sterilization needs.
8.Replenish department stock supplies; inspects expiration dates and package integrity prior to stocking.
9.Completes assigned checklists and logs to ensure department readiness.
10.Anticipates the needs of the surgical team and ensures proper instruments are sent to the operating room.
11.Accurately decontaminates reassembles and sterilizes all instruments and equipment according to hospital policy and procedure.
12.Performs/documents biological testing on all sterilizes in the Processing Department according to hospital policy and procedure.
13.Stack cases for case cart system according to surgeon’s preference cards.
14.Other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Breast Center

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 4:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Sonographer has formal training from an accredited Ultrasound, Vascular or Echocardiography program and possesses or is eligible to acquire certification in any of the registries defined by the American Registry of Diagnostic Medical Songraphy or the Cardiovascular Credentialing International credentialing bodies. These include Abdominal (AB), Breast (BR), Obstetrics and Gynecology (OB/GYN), Neurosonology (NE), Adult Echocardiography (AE), Pediatric Echocardiography (PE), Fetal Echoc radiography (FE), Vascular (RVT), Musculoskaletal Sonography (MSK) and the CCI registry. Primary duties include creation of diagnostic sonographs that meet the quality standards of the profession and the department and the provision of patient and family focused care in an efficient and cost-effective manner. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Formal training in an accredited Ultrasound Program.
•Registry or Registry-eligible with the American Registry of Diagnostic Medical Sonographers (ARDMS) or Cardiovascular Credentialing International (CCI).
•Proficient in modality physics and operation of equipment.
•Knowledge of human anatomy, pathology and physiology.
•Demonstrates good interpersonal and communication skills and ability to work in a team-oriented environment.
•Requires full range body motion including handling and lifting patients when necessary.
•Perform Diagnostic Sonographs on a portable basis.
•Requires manual and finger dexterity and eye-hand coordination.
•LEVEL 1JC: 2548
•Maintains one ARDMS registry
•LEVEL 2JC: 3580
•Maintains two ARDMS registries
•LEVEL 3JC: 2550
•Maintains three ARDMS registries
•LEVEL 4JC: 3581
•Maintains four ARDMS registries

Responsibilities:
-Provides patient and family focused care that supports a welcoming and supportive environment and a positive patient experience.
-Maintains patient privacy and confidentiality.
-Understands and follows departmental protocols and procedures in the performance of exams and produces work that meets quality standards.
-Ability to identify and flag abnormalities.
-Produces work in an efficient manner that meets departmental productivity standards.
-Maintains the physical work environment in a manner that meets departmental and regulatory requirements.
-Has a working knowledge of the IT systems that support the modality.
-Reports supply shortage or equipment failure to section supervisor.
-Follows work and patient schedules.
-Assist physician in the performance of procedures.
-Maintains logs and documentation as per departmental protocol.
-Provides patient history or information necessary for proper interpretation of the procedure.
-Maintains licensure/registry status as determined by state or regulatory bodies.
-Participates in the training and development of students assigned to area through clinical affiliations.
-Fills department staffing needs as seen by the management team.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Lab Research Assistant Lead will use medical imaging and computer-aided design software to create accurate three-dimensional models for research and clinical applications. Responsibilities include segmenting anatomical structures from CT, MRI, and other imaging data; designing and refining digital models; and preparing files for 3D printing. Printed models may represent patient-specific anatomy or surgical devices, instruments, implants, and experimental components.

The specialist will collaborate with clinicians, engineers, and researchers to translate clinical and research questions into reliable digital and physical models. These models may be used for surgical planning, anatomical assessment, implant and device evaluation, education, experimental testing, and the development of new orthopaedic technologies and research methods. The position requires careful attention to anatomical accuracy, design requirements, print quality, and the intended clinical or research use of each model.

Job Summary:
The LEAD, Lab Research Assistant provides advanced technical, organizational, and leadership support within a research laboratory setting. This role performs complex laboratory procedures, mentors junior staff, ensures protocol adherence, and contributes to data interpretation and scientific deliverables. The Lead LRA coordinates daily lab workflows, supports principal investigators with project readiness, and helps uphold research quality, safety, and compliance standards. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• Education: Master’s degree or equivalent
• Experience: 3 or more years of laboratory experience in an academic, healthcare, or research environment, including hands-on performance of complex experimental techniques, protocol documentation, and data analysis
• Prior supervisory/mentoring/advising experience

OR

• Experience (in lieu of a degree): 3+ years of progressive laboratory experience, with at least 2 years involves direct execution of laboratory tests or support of active research studies; 2+ years of supervisory, mentoring, or peer advising experience in a laboratory setting

Knowledge, Skills, & Abilities:

• Advanced knowledge of laboratory techniques, specialized equipment, and research workflows
• Thorough understanding of institutional safety standards and lab safety protocols
• Proficiency in interpreting data trends, troubleshooting inconsistencies, and applying statistical logic
• Strong written and oral communication skills, including accurate record-keeping and scientific summarization
• Proven ability to mentor, instruct, and guide peers or junior staff in laboratory environments
• Ability to organize complex procedures, manage competing priorities, and maintain lab readiness
• Proficient in laboratory software and systems such as REDCap, GraphPad, Excel, ImageJ, and LIMS
• Skilled in working across teams, coordinating with cores or vendors, and maintaining collaborative professionalism
• Ability to resolve procedural issues, optimize performance, and contribute to innovation in laboratory practice

Preferred Job Qualifications:

• Experience: 3+ years of laboratory exposure in an academic, healthcare, or research environment AND
• 2+ years of supervisory / mentoring/advising experience in a laboratory setting

Physical Demands:

• Requires effective use of fine motor skills for pipetting, microscopy, and data entry tasks
• Requires good vision and manual dexterity to accurately handle lab instruments, record data, and operate computerized systems
• Frequently stands or walks during labs and may occasionally lift or carry items (e.g., reagent trays, small sample containers) up to 25 lbs
• Must comply with laboratory safety standards and environmental controls, including the use of appropriate PPE and handling of chemicals or biological specimens

Job Responsibilities:

• Execute specialized, multi-step laboratory procedures with expert-level precision; adapt techniques in response to sample variability or study needs, and coach team members on procedural nuances
• Direct specimen workflows from collection through storage; identify root causes of quality concerns, implement procedural corrections, and serve as escalation point for protocol deviations
• Lead calibration, validation, and troubleshooting of complex lab instrumentation; advise staff on maintenance strategies and coordinate technical support with vendors or core facilities
• Guide protocol refinement by integrating pilot study results and emerging literature; support principal investigators in method development and contribute to procedural documentation
• Maintain detailed procedural records, instrument logs, and study notes; review and correct documentation from junior staff to ensure data integrity and regulatory compliance
• Interpret data trends across experiments or time points; synthesize findings into concise summaries and visuals for PI review, publication, or grant reporting
• Train and mentor Lab Research Assistant 1–3 staff; provide real-time technical feedback, support onboarding, and model best practices in safety, documentation, and scientific reasoning
• Lead lab-wide procedural updates, experimental planning discussions, and project huddles; contribute recommendations to streamline workflows and address operational gaps
• Coordinate inter-lab or cross-functional collaborations; serve as liaison for protocol alignment, material sharing, and shared instrumentation scheduling
• Monitor inventory levels for specialized reagents, custom materials, and high-use supplies; coordinate with team to prevent disruptions and inform budget-aware decisions
• Promote compliance by modeling institutional safety standards; deliver refresher briefings and coach others through real-time safety scenarios or protocol corrections
• Draft and edit scientific materials including internal protocols, SOPs, and manuscript method sections; incorporate reviewer feedback and align with journal or sponsor requirements
• Translate complex literature findings into actionable lab improvements or protocol modifications; present concise summaries at team meetings and document impact
• Perform other duties as assigned in support of laboratory goals and research operations

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: IM Hem-Onc RUMC - Of

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Outpatient Hematology Lead Advanced Practice Provider

Rush University Medical Center

Chicago, IL

Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Outpatient Hematology Lead Advanced Practice Provider, with RUSH MD Anderson Cancer Center at Rush University Medical Center.

Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world.

Department/division specs:

• Nine outpatient Hematology APP direct reports
• Work alongside six Hematologists
• Rush is ranked #29 by US News & World Report for Cancer care

Duties & Responsibilities:

• Monday-Friday
• Four, 10-hour shifts/week
• 90% clinical, 10% administrative
• Report directly to the Cancer Service Line APP Manager
• 100% outpatient

Preferred Qualifications:

· Candidates must have a minimum of three years of Advanced Practice Provider experience in Hematology or other cancer-related specialty.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $151,000 - $202,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.