Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Med Ctr Engin-Management

Work Type: Full Time

Work Schedule: 8 Hr (8:00 AM - 4:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Senior Accounts Payable Resolutions Specialist is responsible for the exception handling of vendor payments and compliance with Internal Audit requirements. This position investigates and follows through AP documents that have either entered in a deviation status or are classified as aged/overdue or in dispute. The Senior AP Resolutions Specialist makes tactical use of strong accounts payable, systems and processes knowledge to proactively address suppliers and Rush business users with the resolution of such cases until final resolution is achieved, aligning, always, with Rush process streams. This role requires a self-driven, resilient, and motivated individual, with strong communication skills / intellectual curiosity and knowledge of Accounts Payable processes. This role will also assist in various types of accounts payable transactions as needed including implementation assistance of new systems, data entry of vendor invoices and performing the three-way-match process, respond to vendor inquiries, assisting in monthly closing process, aligning with Internal Audit requirements and generating accounts payable reports to be distributed to the AP Manager and/or Director. Exemplifies the RUSH mission, vision, and values and acts in accordance with RUSH policies and procedures.

Other information:
Required Job Qualifications:
•Associates degree or 4 years relevant work experience.
•4 years of experience in a large corporate high-volume A/P environment, to include in-depth understanding of vendor relationships and billing practices, payment terms, and vendor payment processing.
•Experience investigating and resolving problems using root-cause research skills.
•Experience working with large databases and data for extraction and conversion into meaningful business information for analytical purposes (i.e., data segmentation, aggregation, and statistics).
•Must be self-motivated, detail oriented, strong analytical and problem-solving skills, ability to handle multiple tasks, meet established targets, and be adaptable/flexible.
•Ability to compose reports and correspond with internal and external customers in a professional manner.
•Experience in Microsoft Office, specifically basic skills in Word and strong skills in Excel (knowledge of formulas and simple pivot tables).
•Clear and concise verbal and written communication skills.
•Experience working with ERP systems such as Lawson, Oracle, or Workday.
Preferred Job Qualifications:
•Knowledge of accounting and finance relative to Accounts Payables and inventory, with knowledge of the cross- functional impacts and consequences generated from finance and receiving transactions.
•Demonstrated ability of implementing accounts payable technology solutions and assisting in the change management plan.
Physical Demands:
•While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
•Specific vision abilities required by this job include close vision requirements due to computer work
•Light to moderate lifting.
•Ability to work in a confined area.
•Ability to sit at a computer terminal for an extended period.
Competencies:
•Commitment to company values and ethics
•Proven record of meeting deadlines and providing the highest quality work product
•Process-oriented with customer focus
•Time management, organization, and prioritization skills
•Effective oral and written communication skills across distances and cultures
•Ability to apply judgment in problem solving
•Strong attention to detail and accuracy oriented
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
1.Serves as a Subject Matter Expert for Accounts Payable policies and processes, drives productivity and continuous improvement, process changes and leading practices to have an efficient and effective AP Resolutions process.
2.Oversee and collaborate with the Ap Resolution Specialist.
3.Ownership over the given scope of service deliverables towards the quality and accuracy of process execution and documentation.
4.Handles escalated issues related to invoices, payments, processing of PO and Non-PO, and ensure the completion of deliverables and customer satisfaction.
5.Manage a list of critical vendors ensuring invoices are processed timely.
6.Interacts proactively with all functional areas of Rush to ensure appropriate accounting, financial reporting, and compliance with Internal Audit requirements.
7.Manage day-to-day activities and coordinate with the team and stakeholders.
8.Support Accounts Payable KPIs including Days Payable Outstanding, Invoice Exception Rate, and Response Time to Inquiries
9.Collaborate with Processing Team, Purchasing, and Supervisors on inquiries to ensure accurate and timely resolution and communication.
10.Professional and timely responses/follow ups to internal and external inquiries.
11.Review monthly statements from suppliers.
12.Supports Customer Service stream by bringing open tickets to a resolution when on spot resolution was not possible.
13.Assist in the process of unmatched invoices and errors, in a proactive manner to ensure that past due invoices with PO exceptions are being attended to by the purchasing department to ensure payment resolution is reached.
14.Maintains the GHX/EDI report for corrections weekly. To ensure the items in this report are identified and resolved with the assistance of the Purchasing Department. To resolve all items and ensure invoices are paid according to the vendor terms.
15.Monitor invoices held up in the approval queue. Follow up with approvers to get invoice approvals completed in time with vendor payment terms.
16.Work with internal and external customers on complex issues which necessitate researching several system functions, recommending next steps and arriving at a resolution. Research several system functions and be able to understand the complex previous transactions to answer the customer’s needs and determine the next correct actions, if applicable. Performs three-way match process for receipt of goods, invoice, and purchase order.
17.Connect cross-functionally and develop effective internal and external working relationships with members of Procurement, warehouse management, and the vendor community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Infection Prevention & Control

Work Type: Full Time 

Work Schedule: 8 Hr (7:00 AM - 3:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $43.55 - $61.05 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Infection Preventionist is responsible for activities related to infection prevention, surveillance and control throughout the Rush University Medical Center (RUMC). The Infection Preventionist coordinates investigations of patient, staff or visitor infections and/or suspected exposures and reports to appropriate internal personnel or departments and external agencies. Collaborates with the Director, Infection Prevention and control and the Hospital Epidemiologist to reduce the risk of healthcare associated infection and ensure the safety and health of all personnel. The Infection Preventionist participates in the conduct of research. The Infection Preventionist exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current State of Illinois Registered Nurse licensure.
• Bachelor’s degree.
• Able to analyze data and prepare concise reports using software such as Microsoft office or other statistics program.
• Demonstrates the ability to work in complex clinical or administrative systems or programs.
• Excellent communication skills; interacts effectively with others even in difficult situations.
• Skilled in making presentations with PowerPoint or other presentation software.
• Project management skills.
Preferred Job Qualifications:
• Experience in Infection Control.
• Certification or eligible for certification in Infection Control.
Physical Demands:
• Able to move throughout the Medical Center and ambulatory care sites.
• Able to lift or carry objects up to 25lbs.
• Use a keyboard to enter or retrieve data.
• Closely examine specimen or images.

Responsibilities:
1.Carries out the RUMC program to prevent infections in the hospital, ambulatory care sites, university, and research laboratories.
2.Implements the annual Infection Prevention and Control program and plan which includes prioritized risks, goals and review of activities.
3.Contributes to the annual review of the Infection Control and Prevention program.
4.Reviews policies and procedures from the perspective of infection prevention and control.
5.Implements infection prevention and control measures recommended by the Infection Prevention and Control Committee (IPCC), Health Alert Network (HAN) and the department of health.
6.Participates in the assessment of new products or equipment for potential risk of spreading infection prior to purchase.
7.Participates in programs to vaccinate or medicate medical center and university staff against influenza or other communicable disease (HDVRT).
8.Acts as a consultant to address cleaning, disinfection and sterilization practices.
9.Conducts infection surveillance activities throughout the medical center.
10.Implements a priority-directed methodology for surveillance.
11.Inspects patient care environments to detect possible infection hazards.
12.Evaluates compliance with medical center infection control policies.
13.Communicates with employee health staff to monitor and treat personnel for actual or potential exposure.
14.Evaluates new construction or renovation projects and communicates strategies to minimize dust contamination and identifies design decisions that may increase risk of infection.
15.Represents Infection Prevention and Control on task forces and committees.
16.Investigates and takes action to minimize potential outbreaks of infectious diseases.
17.Investigates clusters of infections, documents the infection, and determines if cluster is beyond an acceptable level.
18.Develops reduction strategy, assists with implementation and reports findings/outcomes.
19.Analyzes data on epidemiologically significant organisms and nosocomial infections.
20.Participates in special studies under the direction of the IPCC or the Director, Infection Prevention and Control.
21.Advises clinical staff on the appropriate utilization of isolation.
22.Responds to and identifies emerging pathogens and threats in concert with the Hospital Epidemiologist and Section of Infectious Diseases.
23.Collaborates with Employee and Corporate Health Services (ECHS) to develop and implement strategies that reduce the risk of infectious disease transmission to healthcare providers.
24.Investigates infections, as necessary, in employees, university staff and student populations.
25.Contributes data to reports on infections and surveillance activities to departments, medical center quality committees, public health agencies and centers for disease control.
26.Enters data into the National Healthcare Safety Network (NHSN) and verifies data prior to submission to NHSN.
27.Extracts preliminary and/or final reports.
28.Prepares reports on infection prevention and control activities for the IPCC.
29.Supports the IPCC as a member and subject matter expert.
30.Participates in response to Infectious Disease emergencies at the medical center or in the community.
31.Participates in the planning and development of infectious disease related emergency response plans.
32.Represents Infection Prevention and Control in emergency response.
33.Participates in the post-event evaluation of the event or drill.
34.Teaches educational programs for volunteers, staff, faculty, and students on infection prevention and management.
35.Supports annual organizational initiatives as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 2

Work Schedule: 4 Hr (6:00:00 PM - 10:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (10:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: SBO Enterprise Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Responsible for daily payment posting and reconciliation to ensure accurate accounts receivable. The Cash Posting Financial Services Rep I is responsible for reviewing and processing all forms of payments to patient accounts (governmental and non-governmental) in a timely and accurate manner. This position investigates, evaluates and applies all incoming Self-Pay, Governmental, Blue Cross and Commercial payments into our patient accounting system. In this position it is necessary to observe insurance and patient payment trends and reports specific to their supervisor or manager. Actively supports new ideas and technologies that produce a competitive advantage. Must meet all productivity and quality measures along with carrying on a total accurate reconciling and balancing of all forms of payments posted daily. This position will exemplify the Rush mission, vision and values and will act in accordance with Rush policies and procedures Principal Duties and Responsibilities: Principal Duties and Responsibilities: SBO (Single Billing Office = Professional and Hospital Billing Cash Posting).

Other information:
Job Requirements:
•High school diploma or equivalent is necessary.
•College coursework in accounting, finance or office technologies preferred.
•Two years of revenue cycle experience with focus on cash posting applications, or four years in an administrative support role or the equivalent combination of education, training, and experience where the required knowledge, skills and abilities have been acquired.
Preferred Experience:
•Knowledge of EPIC application is preferred.
•Knowledge of revenue cycle fundamentals is required.
•Must be proficient in Microsoft Excel and Word applications.
•Strong organizational and team building skills.
•Analytical and mathematical skills
•Multi-tasking ability preferred with strong time management skills.
•Demonstrate resourcefulness while performing day to day job duties along with being able to adapt to changing situations with ease and speed.
•Familiarity with payer 835/ERA file downloading and overall file transfer protocols.
Competencies
•Must be able to observe insurance and patient payment trends and report specifics to manager.
•Ability to reconcile payments to a control total and correct variances.
•Must be able to work independently with a high degree of accuracy.

Responsibilities:
1.Accurately post insurance and patient payments received by mail and lockbox. This would include but is not limited to assigning batches to users via banking application, sorting received mail, agency checks, and separating zero paid EOB’s and rejections. User must ensure that batches created in EPIC have accuracy focused on deposit date, appropriate payment code, payer, allowed amounts and remit codes when applicable. Ensure that all cash activity is properly entered into daily Cash Report for distribution to the Cashiers Office.
2.Ensure all commercial electronic 835 remittance files sent by our HB or PB clearinghouses are delivered to our internal RUSH FTP server for processing. Users must also work on ensuring all the necessary reconciliation & balancing is intact for all incoming remittance checks tied to each 835 payer file. Using the current RUSH approved banking applications is significant for this task. The E-remit process also entails managing other payers such as Medicare, BCBS, IL Medicaid along with all necessary reconciliation & balancing practices. Daily use of EPIC remittance application such as Create/Load Runs, Process Runs, Accept, and reconcile all daily electronic remittances files with the correct deposit dates and all necessary corrections as needed.
3.Research unmatched payments and reduce the clearing accounts to ensure payments are transferred to the correct HAR or entity resulting in a reduction of the A/R in a timely manner. Identify payments intended for other entities such as RUMG, RUMC, ROPH, ROPPG or other private physicians. Ensure accurate application of payments to designated clearing accounts is needed. Reprocess insurance payments that may need to be redistributed to the correct destination.
4.Produce Enterprise & PB/HB Payment Posting reports as needed for processed batches both for lockbox posting, On-Base or other assigned posting task. Update the following daily reports such as: Lockbox Daily reports, Checks and Payment Tech report, Lockbox Totals Only reports. Administer all other non-EPIC related applications such as multiple banking vendor financial applications in addition to EDI, ACH and ERA clearinghouses and websites.
5.Track lost or misdirected payments by making phone calls to insurance payers, internal RUSH departments or patients. This daily function will also involve investigation and resolution with General Accounting or with other Revenue Cycle departments
6.Auditing work to determine if payments are being applied accurately and corresponding remittance actions and GL transactions are correct.
7.Other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Enterprise Svcs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Rush is seeking a motivated and detail-oriented Financial Services Representative I to support our revenue cycle operations by managing open receivable accounts across all payers. In this role, you’ll play a key part in securing reimbursement by resolving payer denials related to coordination of benefits, eligibility, and requests for additional information. 

You’ll collaborate with internal teams and external payers to reduce outstanding receivables while maintaining a strong focus on accuracy, productivity, and quality. This position is ideal for someone who enjoys problem-solving, working with data, and contributing to continuous improvement in a fast-paced, mission-driven healthcare environment. 

If you’re passionate about delivering results, value collaboration, and want to grow your career within a respected academic medical center, we encourage you to apply. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is processed correctly.
• Follow up of claims to the appropriate payer for reimbursement: Work directly with various departments to insure the charges are properly credited and / or debited.
• Develop, manage, and maintain various electronic documents used to manage these projects.
• Develop and report status of the project weekly.
• Eagerly accept challenging assignments.
• Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
• Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
• Monitor the CMS, National Governmental Services (NGS), Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
• Work within your team to insure the team has all related job responsibilities.
• Develop, implement, & monitor system enhancements.
• Develop and communicate constructive feedback / issue solutions for problems as discovered.

Required Job Qualifications:

• High School diploma or GED equivalent
• 1 year of experience.
• Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for Medicare.
• Able to enter and retrieve data within FSS0/ASF
• Familiar with Nebo's eCare billing editors such as Classic and CMS.
• Strong familiarity with medical terminology and patient financial matters.
• Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
• Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
• Strong interpersonal skills are required for communication of finance-related issues to management and ancillary departments.
• Sound understanding of billing processes and eligibility requirements of private and governmental payers.
• Able to work independently.
• Good time management skills and possess the ability to multi-task.
• Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
• Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.

Preferred Job Qualifications:

• Prior experience using Epic for Hospital Billing.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Psychiatry-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $30.53 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Psychometrician will conduct comprehensive psychological and developmental assessments for individuals with autism spectrum disorder (ASD) and other neurodevelopmental disorders (NDD) across the lifespan. The ideal candidate will have experience administering and scoring developmental, cognitive, and language assessments and be comfortable working with individuals across a range of ages and developmental abilities. Training and experience with the Autism Diagnostic Observation Schedule, Second Edition (ADOS-2) is highly preferred. Bilingual (Spanish/English) candidates are encouraged to apply, although bilingual proficiency is not required.

Summary:

The Psychometrician will administer, score, and document standardized psychological and neuropsychological assessments to patients of diverse clinical populations, including neurodevelopmental, neurological, medical, behavioral, and mental health conditions, under the supervision of licensed psychologists and will attend to the administrative needs of the service. This role works collaboratively with licensed providers, researchers, and interdisciplinary teams across assigned programs. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

•Bachelor’s degree.
•Experience administering and scoring standardized psychological and/or neuropsychological assessments across diverse patient populations, as directed by test manuals.
•Strong interpersonal as well as verbal and written communication skills.
•Excellent attention to detail and organizational skills.
•Proficient in Microsoft Office: Excel, PowerPoint, Word, Outlook.
•Ability to effectively interact with diverse populations, including persons who may have cognitive and/or behavioral problems.
Preferred Qualifications:

•Experience with REDCap and SPSS would be desirable

Responsibilities:

1. Conduct brief intakes with patients seeking a neuropsychological evaluation.
2.Enter outpatients into the neuropsychology clinic schedule as well as in EPIC.
3.Contact insurance companies to obtain benefits as well as initiate any necessary pre-authorizations.
4.If needed, assist in claims adjustment procedures.
5.Administer one-on-one neuropsychological test batteries to patients, score protocols, and report test scores to supervising psychologists.
6.Administer and score standardized psychological, developmental, and behavioral assessments for diverse patient populations, which may include individuals with a wide range of neurologic, medical, neurodevelopmental (e.g., autism spectrum disorder), and psychiatric conditions.
7.Draft test results and evaluation report for supervising psychologists as needed.
8.Assist in the training of interns, postdoctoral fellows, staff, and/or volunteers.
9.Perform regular quality assurance checks of trainees and/or research staff regarding test scoring and provide the necessary feedback to both students and supervisors.
10.Maintain supply of test forms, order any necessary forms or tests, and oversee maintenance and functionality of testing equipment.
11.Perform other job-related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Research Affairs-ResAdm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position works under the general direction of the Office of Research Affairs (ORA), providing clinical research coordination and operational support through the ORA Research Core in partnership with multiple clinical departments and divisions. The CRC works collaboratively with departmental leadership, Principal Investigators (PIs), study personnel, and sponsoring agents to ensure research is conducted in accordance with Good Clinical Practice (GCP), applicable regulations, and institutional policies. The CRC independently coordinates and manages multiple and/or complex clinical research studies, which may include grant-funded, industry-sponsored, and investigator-initiated studies, and performs study-related activities across the clinical research lifecycle. The individual in this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Summary:
The Clinical Research Coordinator II (CRC II) independently coordinates assigned aspects of clinical research studies across a range of disciplines. Responsibilities include participant recruitment and retention, study data management, regulatory documentation submission and maintenance, communication with sponsors and institutional stakeholders, and monitoring of study compliance. The CRC II executes study protocols with increasing independence, identifies and resolves routine operational issues, contributes to process improvements, and may assist in mentoring less experienced staff.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•2+ years of experience coordinating clinical trials
•Independent site management experience
OR
Experience (in lieu of a degree)
•3 years total experience in coordinating clinical trials with increasing complexity
Knowledge, Skills, & Abilities:
•Regulatory Knowledge – Understands Good Clinical Practices (GCP) and proper research documentation.
•Regulatory Compliance – Knows the basic rules and guidelines from NIH and FDA that apply to research.
•Project & Time Management – Can manage timelines, keep track of tasks, and handle several study activities at once.
•Problem-Solving & Judgment – Can figure out solutions when challenges come up and make thoughtful decisions.
•Detail & Organization – Pays close attention to detail and keeps study data and records well organized.
•Participant & Vendor Interaction – Builds trust with participants and communicates respectfully with sponsors and outside partners.
•Communication Skills – Speaks and writes clearly when sharing information with research teams, participants, or external groups.
•Teamwork – Works well with other staff and helps solve problems as part of the team.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
Experience:
•2-5 years’ experience in clinical research conduct, regulatory management, or research administration
Certifications:
•Relevant certification strongly preferred (Certified Clinical Research Professionals (CCRP),
•Certified Clinical Research Associate (CCRA),
•Certified Clinical Research Coordinator (CCRC), OR
•Certified IRB Professional (CIP)

Job Responsibilities:
1.Coordinates all aspects of the study including recruitment, consent, screening, scheduling, tracking, and provides study updates to study participants throughout the conduct of the study.
2.May collect and enter data into study case report forms and/or electronic data capture system and respond to queries in a timely manner.
3.Independently submits or partners with a regulatory coordinator to submit study related documents, study protocols, and study protocol amendments to the IRB per policy and procedure, with increasing autonomy over time to prepare for independent regulatory management responsibilities.
4.Ensures procedural documentation is accurate, complete, and in compliance with institutional, local, state, and federal guidelines and regulations related to clinical research.
5.Verifies and ensures that data is consistent with 100% of source documentation before entry into case report forms and electronic data capture systems to support accuracy, timeliness, and audit readiness.
6.May collect, process, and ship potentially biohazardous specimens.
7.May administer more complex structured tests and questionnaires according to research study protocols, including providing protocol-specific education to participants regarding procedures and expectations. May utilize study-related technology and equipment as part of assessment procedures.
8.Provides ongoing study status updates, responds to questions, and may create summary report(s) for distribution to the PI, Administrator, department stakeholders, Sponsor, and Compliance throughout the conduct of the study.
9.Organizes and participates in auditing and monitoring visits.
10.Monitors participant interactions for protocol deviations, adverse events (AEs), and serious adverse events (SAEs), and reports findings per institutional and regulatory guidelines.
11.Partners with PI(s), sponsor, compliance, clinical staff, and manager to identify and improve more complex processes as it relates to the conduct of the research study.
12.May provide oversight, training, and coaching to less experienced staff.
13.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Emergency Medicine – Clinical Faculty

Rush University Medical Center

Chicago, IL

The Department of Emergency Medicine at Rush University Medical Center seeks an Emergency Medicine residency trained, Board Certified/Eligible physician. Ideal candidates will join the team with an academic appointment and the opportunity for professional growth and nonclinical time.

• • The Department provides a competitive market base salary with an incentive bonus opportunity. 
  • Faculty members receive full benefits, CME reimbursement, malpractice insurance and a robust retirement package. 
  • Position is for a 1,0cFTE physician who works 1,512 patient facing hours (178 shifts of 8.5 hours). The department currently staffs more than 90 hours of physician coverage and 20 hours of APP coverage per day in order to care for an average of 189 daily arrivals. 

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

 Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

 We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Opportunities for increased compensation based on exceeding productivity targets. Additional compensation may include sign-on and retention bonuses and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $300,000 - $355,000

Pay range represents assistant professor to associate professor.

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.