Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Cardiac Catheterization Lab

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $10.00 - $500.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN staff nurse assumes primary responsibilities for the assessment, planning, implementation and evaluation of the nursing care for assigned patients. The RN plans and implements routine care and sets priorities. This role integrates technical skills and theoretical knowledge to meet the needs of the patient and family. Recognizes own limitations and seeks assistance as appropriate. This position serves as the flexible resource to cover for Ill calls, FMLA, vacancies and fluctuations above census. This position is the first to be cancelled, after agency, when not needed for any of the reasons identified.
The mission of Rush is to provide the best health care for the individuals and diverse communities we serve through the integration of outstanding patient care, education, research, and community partnerships.

Other information:
Required Job Qualifications:
•Associate Degree in Nursing. Must be enrolled in a must complete degree within 5 years of hire.
•Bachelor’s Degree in: Nursing
•Minimum 2 years of experience
•Graduate from an accredited school of nursing.
•BSN Preferred
•Current CPR
•ACLS for ED, ICU, Tele, and PACU areas.
•Current Illinois License
•Good communication skills
•Computer skills
•Good time management and organizational skills
•Familiarity with patient care equipment
•Ability to work weekends, holidays, and different shifts as per RT-I criteria.
•Able to be down-staffed in 4 hour increments
•Ability to transport objects, patients and equipment
•Ability to respond quickly to patient needs with a focus on customer satisfaction.
•Work environment includes probability of exposure to adverse, hazardous, or unpleasant conditions while caring for the sick
•Ability to assist in evacuation of patients in the event of fire or other disasters
•Routinely works with potentially infectious specimens and patients.
•Ability to stand and walk throughput most of designated shift.
Preferred Job Qualifications:
•National certification.
Addendum:
Must be proficient in competencies for patient care in each area identified in departmental cluster. Orientation will consist of 1 shift in each department to allow familiarity with department and completion of department orientation checklist. May work in additional departments if RN has completed competencies for the additional areas. Must have flexibility to work when needed and to be down-staffed when census is low or adequate staffing is available.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Nurse/patient Relationship
1.Provides emotional support to patients, families and significant others
2.Insures timely response to patient needs
3.Procedures and tests are explained to patient upon admission and throughout hospitalization.
Assuring and Improving Quality Care
1.Completes and documents all required forms in the appropriate patient medical record
2.Demonstrates knowledge and participates in unit based quality improvement process
3.Demonstrates knowledge of evidence based clinical standards.
Education/Competency
1.Demonstrates knowledge of clinical unit-based and hospital-based competencies
2.Validates M.D. orders according to policies and procedures
3.Knowledge of patient population and disease entities of the patient cared for on a med-surg unit.
Nursing Process
1.As applicable, the interdisciplinary Plan of Care tool is consistently and accurately completed (i.e., problems are appropriately identified, appropriate goals
are dated, initialed and modified, problems are resolved and managed at discharge, and appropriate triggers identified).
2.All patient care orders are executed correctly and timely
3.Discharge teaching is done in a timely manner throughout the hospital stay and documented appropriately.
Leadership/Collaboration/Professional Development
1.Actively participates in the achievement of unit goals and completes all assignments in the area of unit responsibilities.
2.Completes mandatory education on shift
3.Demonstrates accountability for time and attendance.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: PB Revenue Integrity

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $52.08 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
As a key role in the Revenue Integrity team, the Auditor & Educator is responsible for conducting reviews of EMR documentation of patient encounters to ensure coding accuracy and documentation adequacy. The professional will work collaboratively with clinical providers to improve revenue cycle integrity while seeking and identifying trends and opportunities for coding optimization. The incumbent will regularly conduct coding reviews of CPT, ICD-10, and modifier utilization. Provide feedback and focused educational programs on the results of auditing, review claim denials pertaining to coding, and implement corrective action plans. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Associates degree in health information management, other related field, or 3 years of relevant experience
• Certified Professional Coder (CPC) or Certified Coding Specialist- Physician Based (CCS-P)
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification in conjunction with physician based coding experience, including evaluation & management (E/M) and surgical coding experience, may be considered contingent upon CPC or CCS-P certification being acquired within the first 6 months of employment.
• Three years of E/M and/or surgical coding experience.
• Extensive knowledge of federal, state, and payer-specific regulations and policies pertaining to documentation, coding, and billing, with demonstrated ability to interpret such guidelines.
• Demonstrates an advanced knowledge and skill in analyzing patient records to identify non-conformances in CPT, ICD-10-CM and HCPCS code assignment by passing a department administered coding proficiency test.
• Demonstrates commitment to continuous learning and performs as a role model to other coding staff.
• Strong communication and organizational skills.
Preferred Job Qualifications:
• Certified Professional Medical Auditor (CPMA) and/or Surgical Coding certifications
• Experience working in a Teaching Hospital setting.
• Prior experience with billing and claims processing.
• Prior experience working in a hospital or clinical setting.
• Proficient in Excel, Word, Data Entry, computerized health care billing software knowledge, experience in Epic Ambulatory.

Responsibilities:
1.Coordinates, schedules, and performs reviews of professional services and documentation performed by RUMG & ROPPG providers.
2.Evaluates clinical documentation to identify inconsistency or improvement opportunities that could impact reimbursement, revenue integrity, and/or reduce denials.
3.Reviews charge information submitted by certified coders, claim forms, and insurance correspondence to determine if coding, billing, claim follow-up, payment receipts, posting activities, and credit processing is being performed in an accurate and timely manner and is supported by documentation.
4.Prepares written reports of the audit findings to internal leadership, clinical leadership, and providers.
5.Develops educational presentations, learning tools, and training material.
6.Provides education for both providers and coders for appropriate CPT, ICD-10, and modifiers based on supporting documentation and EMR charge capture support.
7.Serves as a liaison point of contact for clinical coding inquiries and communication for professional billing revenue cycle
8.Seeks to establish collaborative relationships with physician leaders, clinical providers, IS, Corporate Compliance, Revenue Cycle, and administrative leadership in the support of coding education and documentation adequacy.
9.Assists with claim denial reports to ensure optimal reimbursement
10.Analyzes billing trends to identify areas of non-compliance and prepares regular reports on review findings to appropriate committees.
11.Assists in the development of corrective action plans and participates in compliance investigations as needed.
12.Manages special projects individually or in collaboration with other departments.
13.Track coding quality and documentation improvements to measure ROI, organizational growth and support of CPI initiatives.
14.Performs job functions adhering to service principles with customer service focus on I-Care values.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hem/Onc supported -  Breast Surgical and Medical 

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1 Monday, Tuesday, Wednesday

Work Schedule: 8 Hr (7:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus:$3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (7:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus:$3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: AFFIRM

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $52.08 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Affirm Licensed Clinical Social Worker is an integral member of the Affirm program which focuses on services for the LGBTQ community. This role works in a collaborative relationship with the Director of Community Based Practices and the Affirm Program Manager to support patients, families, and community partners. The social worker is an expert in biopsychosocial assessment, mental health issues, care planning and coordination of care across medical and community-based service systems in order to reduce psychosocial barriers that may negatively impact the patient’s health management and outcomes. The individual who holds this position understands population management especially as it pertains to the LGBTQ+ communities, exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Other information:
Required Job Qualifications:
•Master’s degree in Social Work.
•Licensed Clinical Social Worker (LCSW) in State of Illinois.
•4 years’ experience in healthcare, care management, mental health and/or social services.
•Clinical experience with relevant population(s).
•Proficiency with Microsoft Office Suite.
•Strong active listening, critical thinking, judgment and decision-making skills.
•Shows acceptance of each person and their life journey.
•Ability to approach clients and workplace from a trauma-informed and health equity lens.
Preferred Job Qualifications:
•Experience providing clinical supervision.
•Experience with evidenced-based interventions.
•Experience with high risk and/or complex populations.
•Professional qualities such as initiative, self-reflection, commitment, responsiveness and adaptability.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Excellent verbal and written communication, interpersonal and organizational skills.
Physical Demands:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

· Collaborates with the Affirm team to identify patients in need of social work and behavioral health services. 

· Performs and documents comprehensive psychosocial assessments.

· Develops and documents evidence-based individualized care for identified patients, focusing on specific psychosocial goals, including assessments and preparation of Letters of Readiness for gender affirming care in accordance with the WPATH Standards of Care.

· Develops evidence-based plans of care that address barriers with the patient and care team member to achieving mental health and function.

· Provides psychosocial education, counseling, anticipatory guidance, and linkage to community resources during both individual and group sessions for patients and families as indicated by comprehensive assessment. 

· Advocates within complex medical and community-based service systems to improve patient access to needed services.

· Facilitates communication between patients, care teams and community-based providers to ensure continuity of care. 

· Provides educational materials and resources to patient/family that are in a format which is specific to the patient/family learning abilities and language preference. 

· Effectively collaborates with inter-professional healthcare teams within and outside of the Rush system.

· Works to improve identified CBP/CHEE outcomes.

· Participates in quality improvement initiatives. Activities may include data collection, chart review, inter-professional collaboration, analysis of patient data, and care team meetings

· Attends individual and group supervision meetings for outpatient social workers as well as relevant social work trainings.

· Participates in the recruitment and supervision of social work interns, as required.

· Participates in weekly team meetings and scheduled huddles with the wider Affirm team.

· Provide support to Patient Navigation team through case conferencing and call escalations,

· Supports Affirm’s community outreach initiatives, including group psychotherapy and education, as required.

· Performs related duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $28.52 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician III assists licensed pharmacists in the practice of pharmacy performing the duties described in the Technician II position description as well as serving as a role model for other technicians through added responsibilities, specialization in technician pharmacy practice, demonstrating leadership and initiative, and fulfilling the needs of the department.
The Technician III is actively involved in the training and development process and the development of policies and procedures specific to their practice site and is responsible for the daily technical operations of the area. The Technician III must have the capacity to work effectively and efficiently in areas routinely requiring a higher degree of prolonged technical concentration, liability, and risk.

Other information:
Required Job Qualifications:
• Must be a high school graduate or equivalent.
• Current State of Illinois Pharmacy Technician license.
• Individual must have EXCPT and/or PTCB (Pharmacy Technician Certification Board) certification.
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least 6 months of previous experience as a pharmacy technician.
Preferred Job Qualifications:
• Two years of college training or its equivalent.
• ACPE IV certification.
• Hazardous drug compounding certification.
Physical Demands:
• Ability to lift/move 30-50 pounds.
• Ability to stand for long period of time (4+ hours) between breaks.
• Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
• This position requires up to 10% travel. Employee needs to be able to work extended hours due to business needs.
Competencies:
• Must meet the competency requirements of a Pharmacy Tech II.
• Competency demonstrated and ability to train others in at least seven of the tasks below:
A. IV Compounding
B. Hazardous drug identification and compounding
C. Crash Cart restock/outdate process/reporting running
D. Fluids ordering/restocking
E. Narcotics/CII Safe receive, send, return, expire transactions and report running
F. OR/Anesthesia ADC restock/troubleshooting
G. Pediatrics drug identification and compounding
H. ADC configuration, set up, troubleshooting, report running, review, and analysis
I. MPI Prepacker
J. Storeroom ordering
K. Recalls; processing, segregating and removing from inventory/ADCs
• Ability to effectively follow directions, analyze problems and interpret analytical data.
• Strong communication skills with an emphasis on customer service skills.
• Accountable for his/her actions, progress and development.
• Attention to detail to provide high quality care and accurate medication preparation.
• Ability to operate technology accurately and efficiently by the end of the defined training period.
• Consistently demonstrates leadership and initiative to peers and others in handling workload.
• Planning, prioritizing, and analyzing situations are frequently.
• Consistent outstanding attendance record relating to tardiness and absences.

Responsibilities:
• Active participation in the Pharmacy Department Technician Career Ladder development and ongoing revisions.
• Interacts professionally and appropriately with other healthcare professionals and Rush system employees.
• Demonstrates ability to coach/train other technicians and pharmacy students.
• Demonstrates adaptability, initiates action, manages work, contributes to team success, communication, professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations
• Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
• Ability to use available print and online references as appropriate.
• Understand the pharmacy workflow for first doses, Automated Dispensing Cabinet (ADC) refills, cart fill and batches.
• Understand the pharmacy workflow for medication returns and medication disposal.
• Performs pharmaceutical calculations accurately including fundamental math calculations, metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
• Responsible for the accurate interpretation of EPIC pharmacy labels:
• Interpretation and understanding of medical abbreviations.
• Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
• Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required.
• Responsible for the accurate and timely filling and delivery of patient-specific medications and ADC restocks.
• Ability to troubleshoot ADC equipment (i.e.: failed drawers, inventory, outdates).
• Ability to utilize technology in the pharmacy including, but not limited to CII Safe, Carousels, DoseEdge, WASP, MILT, RxVerify as needed for assigned duties.
• Responsible for the preparation of non-sterile compounding and packaging:
• Ability to accurately draw up oral syringes, compound oral suspensions and other duties as assigned.
• Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
• Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
• Responsible for utilization of Epic for technical requests (i.e.: missing mediations, ADC out of stock and responding to in-basket messages)
• Responsible for inventory, storage and supply maintenance of assigned areas.
• Responsible for training and compliance with USP <797>, USP <800>, USP <795>, and aseptic technique practices when preparing sterile and non-sterile products:
• Recognizes incompatible, unstable and/or expired compounded products.
• Maintains all required documentation of compounded products and production areas for sterile and non-sterile products.
• Recognizes investigational drug orders and documentation requirements for preparation and use.
• Responsible for exchanging emergency carts and completion of required documentation..
• Responsible for knowing the laws and regulations related to controlled substances.
• Maintain cleanliness of all equipment and work areas.
• Knowledge of departmental and Medical Center safety practices.
• Awareness of departmental quality assurance processes.
• Actively participates in various departmental committees and educational activities as assigned.
• Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department
• Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
• Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
• Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The clinical resource coordinator 1 (CRC 1) position applies a collaborative approach in working with pharmacists, patients, medical providers, payers and internal/external agencies to provide case management support services related to individual patients’ medication needs. CRC 1 activities and processes include referral screening, patient interviews, completion of medication access processes (e.g., prior authorizations, financial assistance programs), follow-up calls, and working within prescription processing software. CRC 1 services may be coordinated centrally through the pharmacy department or assigned by unit, physician practice, or service line. Responsibilities for specific liaison roles may vary depending upon assignment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures 

Other information:

Required Job Qualifications

• Valid State of Illinois Pharmacy Technician license required
• High School diploma and minimum 1 to 2 years’ experience required.
• Demonstrated knowledge and/or experience with hospital -related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.
• Maintains CE hours required to retain CPhT certification. Obtain certification within 1 year of starting if not certified prior to starting.

Responsibilities

• In conjunction with other pharmacy team members, CRC 1s manage patient caseloads, serve as a resource, and set priorities to complete assigned medication access tasks.
• Facilitate collaboration between pharmacy teams and/or other departments to prioritize tasks, ensuring patient support needs are met.
• Model ICARE values and actively supports teamwork, customer service and employee engagement. Flexes schedule to meet department needs.
• Facilitate effective, efficient communication and problem solving with internal and external customers. Use clinical software to document activities and track performance outcomes.
• Seek continuing education opportunities, complete required in-services and maintain professional growth by attending various department, institutional and external meetings, seminars and workshops.
• Apply performance improvement strategies to promote continuous process improvement.
• Perform activities in support of patient flow that may include patient placement activities.
• Assume other related responsibilities as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Psychiatric Nursing Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $48.07 - $83.16 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Consulting Specialist is a nurse with expertise within a specialized area of nursing practice responsible for working with challenging circumstances stemming from complex illness and diverse individual, cultural, and family needs. The role provides care or supports staff in care delivery for populations requiring uniquely skilled interventions that are consistent with best practices, policies, strategic goals and RUSHICARE values. The Clinical Consulting Specialist role is a member of the nursing leadership team and demonstrates advanced knowledge and skills in education, organizational management and forging partnerships. Gaining cooperative efforts to promote a safe work environment through problem solving and making recommendations to remove barriers to appropriate care giving are also key performance areas. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current State of Illinois Registered Nurse licensure
•National certification.
•Bachelor’s degree in Nursing from an accredited school of nursing - This job may also include advanced practice nurses certified as clinical nurse specialists or nurse practitioners (NPs) who DO NOT hold core privileges.
•Progressive experience and advanced knowledge in a specialized area of clinical nursing.
•Maintains current BLS certification.
•Critical thinking and high level analytical ability.
•Ability to interpret complex organizational systems.
•Demonstrate high level skills in leadership, communication, collaboration, mentoring, and change as evidenced by portfolio, recommendation letters, references, interview, and demonstration.
•Computer skills using various applications: Internet, e-mail, word programs and databases.
•Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.
•The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimen, images or reports
•Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.
Preferred Job Qualifications:
Physical Demands:
* Master's degree in Nursing
•Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
•Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Plans the delivery of nursing care for patients and families in coordination with the healthcare team.
•Provides expert consultation in the assessment, planning, implementation and evaluates care plans for patients with complex health needs.
•Develops plans for safety needs throughout organization.
•Collaborates with the multidisciplinary team using the nursing process to integrate the nursing perspective into a comprehensive plan of care for the patient/family.
•Partners with others to identify and remove barriers that affect patient outcomes and facilitate solutions at a patient, unit or system level.
•Promotes continuity of care by working collaboratively with the interdisciplinary team utilizing knowledge of the range of treatments available.
•Selects and evaluates educational resources for patients, families, or groups appropriate to developmental level, health literacy level, learning needs, personal preferences, and readiness to learn.
•Selects and promotes optimal, cost effective resource utilization and interventions.
Nursing Practice
•Provides formal and informal education for nurses, students, and other professionals.
•Provides consultation on the latest evidence supporting cost-effective, safe nursing and clinical practices
•Collaborates to create a Standard of Practice using evidence based information to achieve outcomes for indicators that are nurse-sensitive.
•Mentors nurse colleagues in using evidence-based practice principals and to develop critical thinking and clinical judgment.
•Creates an environment that stimulates continuous self-learning, reflective practice, and sense of ownership.
•Provides education on complex clinical issues to clients
•Participates in committees to promote professional nursing practice or improve outcomes.
•Collaborates with other departments to develop and/or review orientation, clinical competency, and additional clinical education programs.
•Participates, as appropriate, in research and/or studies and quality projects conducted by nurses and multidisciplinary teams
Organization/Systems Leadership
•Partners with hospital departments and individuals to design, implement and evaluate programs and initiatives aligned with the organization’s strategic plans, regulatory agency requirements, guidelines, and standards of care.
•Uses effective strategies for changing clinician behavior to encourage adoption of evidence-based practices and innovations in care delivery.
•Contributes to development of policies, procedures, protocols in area of expertise
Interpersonal & communication skills
•Demonstrates advanced interpersonal and communication skills that establish and maintain professional relationships with coworkers, and each member of the healthcare team.
•Employs conflict management and negotiation skills to promote a safe and healthy work environment.
•Builds a practice environment in which respect, communication, and collaboration contribute to safe, quality outcomes.
•Applies ethical principles to resolving concerns in patient care, staff interventions, and organizational initiatives.
Professionalism
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
•Advances nursing practice by participation in professional organizations, publications, and dissemination.
•Advocates for the ethical principles in safeguarding confidentiality, dignity, and safety of all

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Home Infusion Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

This Specialty Billing Representative is responsible for managing billing and accounts receivable for the specialty pharmacy service line, including transplant, oncology, cystic fibrosis, infertility, and pulmonary therapies. This role ensures accurate and timely billing across medical and pharmacy benefit plans while maintaining compliance with payer and regulatory requirements. The position verifies insurance eligibility, reviews benefits, prepares routine billing reports, and prepares and manages monthly patient and payer statements. The Specialty Billing Representative processes and follows up on claim denials, underpayments, and overpayments to ensure appropriate resolution and reimbursement, and assists the pharmacy with Medicare audit-related billing information and patient balance collections.

Responsibilities

• Prepares and submits medical claims weekly for Oncology, Infertility, Cystic Fibrosis, Transplant, and Pulmonary therapies.
• Analyzes, resolves, and resubmits rejected or underpaid claims for payment.
• Identifies trends and recommends process improvement opportunities that will result in DSO reduction, superior collection rate and intervals, and reduced bad debt.
• Assists management with the training of new employees on all the outpatient pharmacy billing systems.
• Assists management and new employees on coding issues, payor contracts, and collection policies.
• Participates in special payer projects with management staff to ensure proper reimbursement per our contracts or patients' benefit levels.
• Interacts with patients and insurance carriers to resolve outstanding claims issues.
• Maintain a specified level of knowledge pertaining to new developments, requirements, and policies.
• Provides guidance to the pharmacy manager to ensure financial targets are met.

Other Information

Required Job Qualifications:

• Associate's degree from an accredited college or university.
• Minimum 3 years’ experience with specialty or home infusion pharmacy billing.
• Minimum 1 year of Medicare (Part B) and Medicaid billing.
• Knowledge of billing procedures for all commercial and governmental payors.
• Knowledge of HCPC and ICD codes and maintains up-to-date professional knowledge of Medicare, Medicaid and insurance industry requirements for qualifying services.
• Excellent verbal and written communication skills with the ability to effectively communicate with others in a professional and helpful manner. Demonstrates ability to adapt to a changing environment.
• Possess the ability to work effectively with others as part of a team.
• Good organizational and time management skills.

Preferred Job Qualifications:

• BA or BS degree from an accredited university
• Minimum 2 years of experience as a pharmacy technician.
• In lieu of minimum education requirements, a high school diploma (or equivalent) and at least 6 years of relevant job experience may be considered. With additional consideration given if the candidate has at least 2 years of Medicare (Part B) and Medicaid billing.

Physical Demands:

• Maintains a neat, professional appearance while in the work environment.

Competencies:

• Computer skills (e.g., Microsoft Office, Windows)
• Copier and Fax machine efficiency
• Other office equipment as necessary

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: System Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.23 - $99.59 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of Pharmacy Supply Chain is responsible for overseeing and optimizing the end-to-end medication supply chain across the health system. This role ensures reliable, cost-effective, compliant, and timely procurement, inventory management, storage, distribution, and utilization of pharmaceuticals, controlled substances, and related supplies across all environments. This role ensures seamless procurement, inventory control, distribution, and vendor management to support high-quality patient care while minimizing waste and optimizing financial performance. The ideal candidate will drive supply chain innovations, collaborate with cross-functional teams, and adapt to evolving healthcare regulations and technologies in a dynamic, integrated health system environment.

Other information:
Required Job Qualifications:•5 years pharmacy experience in a progressive healthcare environment
•Experience with data analytics, pharmacy sourcing, contracting, and inventory systems.
Preferred Job Qualifications:
•Education: Doctor of Pharmacy or bachelor’s degree in a related field
•PharmD or 340B-related certifications (e.g., Apexus Certified Expert (ACE), 340B University).
•Demonstrated success leveraging analytics to drive outcomes.
Physical Demands:
•Prolonged periods of standing, walking, or sitting, with occasional computer work for extended durations.
•May require lifting to 20 pounds (e.g., inventory handling).
•Work in a high-pressure, fast-paced environment with potential for on-call responsibilities to address urgent operational or clinical issues.

Responsibilities:
•Direct all pharmacy purchasing activities including sourcing, contracting, and procurement.
•Manage inventory using analytics-driven forecasting.
•Develop and implement comprehensive supply chain strategies for medications and related products across RUSH settings. Monitor and forecast demand to maintain optimal inventory levels, reducing shortages and overstock.
•Lead negotiations with suppliers, distributors, and group purchasing organizations (GPOs) to secure favorable pricing, terms, and contracts. Evaluate vendor performance, ensure supply reliability, and identify opportunities for cost savings and diversification.
•Oversee centralized and decentralized inventory systems, including automated dispensing technologies. Coordinate distribution logistics between hospitals, ambulatory pharmacies, and off-site facilities to ensure timely delivery and compliance with cold chain requirements for sensitive medications.
•Ensure compliance with USP <797>, <800>, DEA, FDA, TJC, DSCSA, and State Board requirements. Conduct regular audits and quality checks to maintain accreditation and patient safety.
•Lead drug shortage response efforts.
•Analyze drug spend, inventory value, turnover, waste, and KPIs.
•Manage pharmacy supply chain team members.
•Collaborate and foster cross-departmental partnerships to align supply chain with clinical and operational goals.
•Champion adoption of supply chain technology and automation to achieve best practices.
•Drive process improvement and automation initiatives.
•Participate in emergency preparedness planning. Develop contingency plans for supply disruptions, pandemics, or natural disasters, ensuring continuity of critical medications across the system.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Food and Nutrition Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors, including, but not limited to, education, job-related experience and skills, as well as internal equity and industry-specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of food and nutrition services is responsible, either personally or through delegation, for the effective and efficient operation in order to meet revenue, expenses, employee engagement, and customer satisfaction targets for the Food and Nutrition Services at RUSH Oak Park Hospital. Develops and implements concepts for Retail and Cafeteria using trend analysis and financial management principles. This individual, along with the AVP/Sr. The director and department leadership team will determine the services food and nutrition services can provide, given the staff available (qualification and competence), continually assessing and improving the performance of the operation. The incumbent ensures compliance with all applicable regulatory agencies, oversees the department quality monitors, and targets corporate and departmental policies and procedures. The manager exemplifies the Rush ICARE values and oversees services that are consistent with the mission and vision, and acts in accordance with Rush policies and procedures.

Other information:
•Bachelor of Science Degree in Food and Nutrition, Food Systems Management, or Hospitality Management, or
equivalent work experience
•Five years or more years of operations, financial management, and leadership experience working in a fast-paced food environment required.
•Food Protection Manager Certification and Allergen Certification required within 90 days of hire
•Self-directed, strong interpersonal skills (both verbal and written), excellent organization skills, problem identification and solving skills, and conflict resolution.
•Ability to compile and summarize management reports and implement PowerPoint presentations required.
Preferred Job Qualifications:
•Registered Dietitian, Nutritionist Preferred
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
1.Delivers operational performance by executing on Rush’s and regulatory agencies' standards and programs. Continually monitors operations for areas of improvement, completes assessments, and develops necessary action plans to provide optimal food and nutrition services to patients, employees, and clients.
2.Plans, organizes, and manages the resources and activities at ROPH to accomplish the strategic plan consistent with the RUSH mission, vision, and values.
3.Assures that both the food and nutritional needs of patients are provided for and
effectively evaluated utilizing appropriate software to obtain menu selection, streamline production, and analyze the nutrient content of the patient menu.
4.In collaboration with the AVP/Sr. The director develops an Emergency Preparedness plan to ensure a safe food supply during an emergency crisis.
5.In collaboration with the AVP/Sr. The director develops unit budgets, allocating resources to assure optimum operational functions, identifying capital needs for effective and efficient operation. Monitor the financials monthly to achieve budget goals. Submits monthly report variances and action plans to AVP for improvement.
6.Define staffing needs (number of team members and specific competencies) for accomplishing the defined objectives and meeting the responsibilities of the department. Oversees the HR functions (hiring, onboarding, staff development, and completion of performance appraisal, etc.) consistent with Rush’s diversity program.
7. Maintains appropriate liaison with other medical center departments. Fosters intradepartmental and interdepartmental communication through participation in regular meetings, town hall, and staff meetings.
8. Develops and implements concepts for assigned retail units.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Research Billing Support

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Charge Capture Specialist follows charge capture initiatives and develops processes and procedures to ensure accurate and timely capture of all chargeable procedures. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High School Diploma or GED required.
•At least two years of healthcare experience working with billing, charge entry, charge capture, research or CDM required.
•Proficiency with medical coding terminology. Must demonstrate knowledge of the three code sets that are currently in use: Current Procedural Terminology (CPT), ICD-10-CM, and Healthcare Common Procedure Coding System (HCPCS) Level II.
•Excellent communication and organizational skills.
•Analytical and problem-solving skills.
•Ability to work under minimal supervision and as a team member.
•Ability to observe and report on charge entry trends and patterns.
•Proficiency with MS Office Suite.
•Strong problem solving and financial analytical skills. High degree of accuracy for analyses and processes.
Preferred Job Qualifications:
•General understanding of various billing, payment and coding systems in healthcare.
•Proficient and functional knowledge of entering and reviewing charges in an EMR system (i.e. EPIC).
•AAPC or AHIMA certification in coding. Certifications may include: Certified Professional Coder (CPC), Certified Coding Specialist (CCS) and Certified Medical Coder (CMC), and any other specialized coding certification approved by the two main governing bodies. If not certified at time of hire, candidate will obtain within twelve months of start date.
Physical Demands:
Physical, mental (specify amount and duration)
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Accurately enters charges on patient accounts for services rendered by Rush clinicians in accordance with CMS and AMA guidelines
2.Responsible for assigned Account, Charge Review, and Claim Edit Work queues and the continual monitoring, reduction, and transfer of AR associated with assigned areas
3.Follows-up on all incomplete and inaccurate charges and makes prompt corrections.
4.Adheres workflow best practices and prevents inaccurate service/CPT codes from being billed.
5.Follows Rush coding/charging policies and guidelines.
6.Conducts thorough review of medical records and utilizes coding resources to ensure that clinical documentation supports all billed charges.
7.Communicates effectively with team, compliance, departments and clinical staff.
8.Meets or exceeds quality and productivity standards set by direct manager
9.Engages in implementing process improvement initiatives by recognizing revenue enhancement opportunities.
10.Engages in continual education and training in the subject field.
11.Other relevant duties and special projects as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.