Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Virtual Nursing Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $94.02 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary
The Director of Virtual Nursing Care is a visionary nursing leader responsible for the strategic design, implementation, and operational oversight of the Rush system’s virtual care programs. This includes virtual nursing, virtual observation, and the identification and development of expanded virtual care use cases that address evolving clinical, operational, and workforce challenges. This role will also facilitate the integration of enhanced technologies to streamline care processes.
This role serves as the Rush system nursing leader for virtual care innovation, partnering with nursing leadership, clinical informatics, information technology, interdisciplinary clinical teams, and operational stakeholders to build a sustainable, scalable virtual care infrastructure. The Director will leverage technology and evidence-based practice to enhance patient safety, improve clinical outcomes, enhance patient and clinician experience, optimize nursing workflows, and support workforce resilience.

Other information:
Qualifications
•Registered Nurse licensed in Illinois.
•BSN is required.
•Relevant master’s degree e.g., MSN, MHA, or MBA required
•National certification e.g., NEA-BC, NE-BC, RN-BC in a specialty-relevant area required within one year of hire or promotion.
•Minimum 8 years of progressive nursing leadership experience in a hospital or health system setting
•Experience managing cross-functional teams, large-scale change initiatives, and multi-stakeholder projects
•Preferred credentials include an earned Doctorate degree in nursing

Responsibilities:
Job Responsibilities
Strategic Leadership & Program Development
•Develop and execute the strategic vision and multi-year roadmap for virtual care services and digital enablement across the Rush system, aligning with system goals for quality, equity, safety, patient experience, and financial stewardship.
•Lead the design, launch, and continuous improvement of virtual nursing programs
•Identify, evaluate, and champion expanded virtual care use cases, including but not limited to virtual rounding, tele-triage, remote patient monitoring, virtual specialty consults, virtual mentoring/precepting, and ambulatory virtual nursing models.
•Serve as the internal subject matter expert and thought leader on virtual care innovation, emerging technologies, and industry best practices.
•Oversee the virtual observation program, ensuring evidence-based protocols for patient safety monitoring, fall prevention, behavioral health observation, and elopement risk mitigation.
Operational Management
•Direct day-to-day operations of all virtual care programs, including staffing models, scheduling, workflow design, and performance management.
•Develop and manage the virtual care program budget, including capital and operational expenditures, vendor contracts, capacity management, and ROI analysis.
•Establish and monitor key performance indicators (KPIs) and clinical outcome metrics to evaluate program effectiveness utilizing well-established methods for improvement, including but not limited to implementation science, PDSA, DMAIC, etc.; produce regular reports for senior leadership.
•Create and maintain evidence-based policies, procedures, standard work, and clinical protocols governing virtual care delivery and technology enhancement.
•Ensure regulatory compliance across all virtual care operations, including CMS Conditions of Participation, Joint Commission standards, IDPH requirements, and applicable Illinois telehealth regulations.
Innovation & Technology Integration
•Partner with organizational leadership, IT, clinical informatics, and vendor partners to evaluate, select, implement, and optimize virtual care technology platforms (video, AI-enabled clinical decision support, remote monitoring devices, EHR integration).
•Drive the adoption of AI-enhanced tools and predictive analytics within nursing and virtual care workflows to support early intervention, clinical documentation, and proactive patient care.
•Lead pilot programs and proof-of-concept initiatives for emerging technology and virtual care applications; develop business cases and scalability plans for successful pilots.
•Stay current on healthcare technology trends, attending industry educational offerings, and engaging with peer networks to bring forward-thinking solutions to the organization.
Collaboration & Workforce Development
•Collaborate with CNOs, nursing leaders, educators, bedside nurses, and interdisciplinary teams to integrate virtual care into existing care delivery models and unit-level workflows.
•Establishes and governs system-wide standards for virtual nursing care models and technology integration, ensuring a balance between system consistency and local customization.
•Support the recruitment, onboarding, development, and retention of a high-performing virtual care team, fostering a culture of accountability, continuous learning, and professional growth.
•Partner with the Professional Nursing Practice (PNP) team to design and deliver training and competency programs for virtual care staff, bedside nursing teams, and interdisciplinary partners on virtual care workflows and technology.
•Serve as a change management leader, building organizational buy-in and clinician engagement for virtual care adoption across departments and service lines.
•Champion virtual care as a strategy for workforce resilience, including career pathway development for nurses transitioning to virtual roles and support for nurse retention and well-being.
Quality, Patient Safety & Outcomes
•Ensure all virtual care programs uphold the highest standards of patient safety, clinical quality, and patient-centered care.
•Lead quality improvement initiatives within virtual care, utilizing Lean, Six Sigma, or other performance improvement methodologies.
•Analyze clinical outcomes data and use findings to drive evidence-based program enhancements, adjusting program characteristics to uphold high reliability principles, quality, and safety.
•Maintain readiness for regulatory surveys and accreditation activities related to virtual care services.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $0 - $0 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of security leadership, the Security Officer will provide physical protection for people and safeguard property at all Rush System for Health (Rush) facilities. The Security Officer will accomplish this by fixed and/or roving posts and responding to service calls, requests for assistance and emergencies. The Security Officer will report and document infractions of Rush rules, regulations, and policies as well as violations of federal, state, and local laws and/or ordinances. The Security Officer will exemplify the Rush mission, vision, values, and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school graduate or GED.
• Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of
Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course
from an approved provider.
• Must possess/maintain a valid Illinois Firearm’s Owner’s Identification Card (FOID) as issued by the Illinois State
Police.
• Must have successfully completed a 28-hour firearms training course (including revolver) from a State of Illinois
approved provider within two (2) years of the Firearms Control Card (FCC) application, or the applicant must show
proof on the FCC application of requalification with the last year at the time of application.
• Must be eligible to obtain/maintain an Illinois FCC from the IDFPR within 90 days of employment (including
revolver certification).
• Must maintain a satisfactory firearms requalification score as mandated by the IDFPR.
• Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to
Human Resources pursuant to a driver’s history check.
• Excellent verbal and written communication skills and customer service.
• Basic computer skills are essential.
• Must be flexible with scheduling.
Preferred Job Qualifications:
• Prior security experience in a healthcare environment.
• Healthcare security certification at the “basic” level by the International Association of Healthcare Security and
Safety (IAHSS).
• Cardiopulmonary resuscitation (CPR) certified.
Physical Demands:
• Able to tolerate prolonged walking/standing/sitting for the duration of shift.
• Able to withstand outdoor temperatures throughout the year.
• Able to perform required responsibilities.
• Able to successfully demonstrate the retention, use and maintenance of issued equipment.
• Able to lift at minimum 50 pounds to the waist height.
• Able to wear all issued equipment including ballistic vest and duty belt.
Disclaimer:
The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive
statement of duties, responsibilities, or requirements

Responsibilities:
• Provide fixed (sitting/standing), walking and vehicular patrols of all Rush buildings and grounds.
• Monitor telephone/radio communications, alarms, and video surveillance equipment.
• Respond to service calls, requests for assistance, and/or emergency situations.
• Observe and document security and/or safety hazards and policy violations.
• Conduct basic interviews and investigations.
• Prepare incident reports, memorandums, and other written documentation.
• Assist law enforcement, fire departments and other emergency agencies during investigations or emergencies.
• Monitor and assist with access control and visitor management.
• Monitor and control vehicular and pedestrian traffic patterns on Rush property.
• Provide security escorts as assigned.
• Participate in property control procedures (patient property and valuables, lost and found etc.).
• Perform dispatching duties as required.
• Perform other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Cardiosciences ICU-CVICU

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

$5K sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Laurance Armour Day School

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Work Schedule: 8 Hr (9:00 AM - 5:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $16.20 - $21.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Teacher Aide is a member of the teaching team who assists with the implementation of classroom activities, under the direct supervision of an Assistant Teacher, Teacher, or Lead Teacher. Teacher aides perform daily routine tasks that establish the basic foundation for a healthy, safe, and educational environment. Teacher Aides include student teachers, work/study students, summer work students, senior workers, and volunteers. Accountability: The Teacher Aide reports to the Lead Teacher. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Warm, supportive attitude toward children and reliable
•HS Diploma or GED
•Flexible in receiving assignments or adapting to changes in the program.
•Willing to accept supervision in order to improve performance.
•Must be willing to perform other duties as required.
•Students, youth and teacher aides may assist in the care of children provided that they:
1.Are 14 years of age or older and at least five years older than the oldest child in the group.
2.Assist only under the direct supervision of an early childhood teacher or a school-age worker; and
Are not counted for purposes of maintaining staff /child ratios, except as provided in Section 407.160(d)
Preferred Job Qualifications:
•Must be physically able to perform the job of an early childhood teacher (e.g. able to lift children and/or equipment up to 40lbs; able to stoop, bend, sit and stand for extended periods of time).

Responsibilities:
1. To establish and maintain a safe and healthy learning environment.
2. Promotes healthy eating practices.
3. Maintains a clean and safe environment Is aware of necessary information to ensure the safety and well- being of the children.
4. Maintains an orderly learning environment.
5. To advance physical and intellectual competence.
6. Supports a balance between child-initiated and teacher initiated activities.
7. Supports a balance between quiet and active learning activities.
8. Uses equipment and materials for indoor and outdoor play that promotes children's physical development.
9. Supports an integrated curriculum that meets the needs of individual children.
10. Supports experiences that promote language and literacy development.
11. Supports activities that promote the acquisition of math and science concepts.
12. Assist with extra - curricular programs such as music, gymnastics, swimming, etc. To support social and emotional development and provide positive guidance.
13. Supports activities that develop positive self-esteem.
14. Supports activities that develop social skills.
15. Supports culturally diverse experiences.
16. Uses and promotes positive guidance techniques.
17. Supports a wide variety of creative and expressive activities.
18. Supports routines with smooth transition periods.
19. Communicates with children at their developmental level.
20. Encourages children to be independent.
21. To establish positive and productive relationships with families: Greets parents at pick up and drop off times
22. Supports positive relationships with families: Supports a variety of ways that families can participate in the program.
23. To maintain a commitment to professionalism.
24. Promotes the center's philosophy and educational objectives.
25. Support the center's code of ethical conduct.
26. Engages ongoing staff development to improve personal and professional goals.
27. Supports the professional growth and development of colleagues by sharing materials and information and providing helpful feedback and encouragement
28. Attends staff meetings, workshops, and in-service training provided by the center.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 14 W Tower-Med-Surg Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

$5K sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Dept of Surgery Admi

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Hospital: Rush Copley Medical Center

Department: Urology-Copley

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Urology Advanced Practice Provider

Rush Copley Medical Center

Aurora, IL

Rush Copley Medical Center, in Aurora, Illinois, part of the Rush University System for Health network of hospitals, invites applications for the position of Urology Advanced Practice Provider. This provider will manage routine, non-surgical conditions (e.g. infection, frequency, hematuria, abnormal labs), and support post-operative and hospital follow-up care, including void trials and catheter exchanges.

Department/division specs

• Practice alongside two Urologists in a high-quality, patient-centered ambulatory environment.
• Part of a nationally ranked academic health system with strong APP leadership and support.

Duties & Responsibilities

• Five, 8-hour shifts/week
• Weekdays
• No call
• 100% outpatient with occasional inpatient coverage planned in future.

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience in Urology or surgical specialty (General Surgery, or related fields).

· Ambulatory experience is strongly preferred.

· Relevant RN experience will be considered.

· APRN Candidates will require Acute Care Certification.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche.com. Living in the western suburbs of Chicago offers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $108,000 - $163,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Patient

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $57.36 - $85.47 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Director of food operations is responsible, either personally or through delegation, for the effective and efficient operation in order to meet revenue, expenses, employee engagement and customer satisfaction targets for the Food and Nutrition Services at Rush University Medical Center (RUMC) and to provide support to the Food leadership team at ROPH. The Director’s responsibilities encompass both intra-and inter-departmental functions including integrating the department services into the primary functions of the organization. This individual will determine the services food and nutrition services can provide given the staff available; (qualification and competence) continually assessing and improving the performance of the operation. The incumbent ensures compliance with all applicable regulatory agencies, oversees the department quality monitors and targets and corporate and departmental policies and procedures. The director exemplifies the Rush ICARE values and oversees services that are consistent with the mission and vision and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills and Abilities:
Masters of Science Degree in Food and Nutrition, Food Systems Management, or Hospitality Management or a Bachelor’s Degree with at least 15 years of relevant work experience.
Registered Dietitian, Nutritionist Preferred
•City of Chicago Sanitation Certification and Allergen Certification required within 4 months of hire
•Five years or more years of operations, financial management, and leadership experience working in a fast paced food environment required.
•Self-directed, strong interpersonal skills (both verbal and written), excellent organizational skills, problem identification and solving skills, and conflict resolution.
•Ability to compile and summarize management reports and implement power point presentations required.
The above is intended to describe the general content of and requirements for the performance of this job. It shall not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Delivers operational performance by executing on Rush’s and regulatory agencies standards and programs. Continually monitors operations for areas of improvement, and completes assessments and develops necessary action plans to provide optimal food and nutrition services to patients, employees, and clients. Updates the department’s policies and procedures.
•Works with the Executive Director to develop a strategic plan consistent with the RUMC mission, vision and values. Plans, organizes, and directs the resources and activities to accomplish the strategic plan.
•Assures that both the food and nutritional needs of patients are provided for and effectively evaluated utilizing appropriate software to obtain menu selection, streamline
production and analyze the nutrient content of the patient menu. Develops an Emergency Preparedness plan to ensure safe food supply during an emergency crisis.
•Develops unit budgets, allocating resources to assure optimum operational functions identifying capital needs for effective and efficient operation. Monitor the financials monthly to achieve budget goals.
•Define staffing needs (number of team member and specific competencies) for accomplishing the defined objectives and meeting the responsibilities of the department. Oversees the HR functions (hiring, onboarding, staff development and completion of performance appraisal, etc.) consistent with Rush’s diversity program.
•Maintains appropriate liaison with other medical center departments. Fosters Intradepartmental and interdepartmental communication through participation in regular meetings, town hall and staff meetings.
• Drives client and employee satisfaction with programs that meet or exceed customers’ expectations. Regularly reviews customer’s satisfaction data, evaluating and
implementing new programs to achieve satisfaction targets.
•Monitors the professional activities of Food and Nutrition Services staff members.

•Assures eligibility and compliance with accreting agency standards.
• Actively engages Dietetic Internship students through teaching, precepting, and supporting research projects.
•Drives retail food program to grow revenue and ensure a variety of quality offerings in line with RUSH Mission, Values, and strategic plan.
• Oversees directly or through delegation the activities in the conference center/meeting rooms to ensure high level of programing, quality food offerings, and organized events.
•Works with the Executive Director of Support Services to develop and drives the campus vision for food and nutrition services.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 2455 Corporate W Dr, Lisle, Illinois 60532

Business Unit: RUSH MD Anderson Cancer Center at Rush Lisle

Department: Mohs Surgery (Dermatology) Clinic

Work Type: Full-Time - 40 Hours per week (1. 0 FTE)

Shift: 7:00 AM to 5:30 PM

Work Schedule: 10-Hour Shifts - Tuesday to Friday

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $90,688 - $162,323 per year

Summary:
The Clinical Nurse Navigator will provide care coordination, follow up, and support to patients in an effort to improve their health outcomes. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
• Current State of Illinois Registered Nurse licensure required.
• Bachelor’s degree in Nursing or Master’s degree in Nursing required.
• At least three years of registered nurse experience required.
• BLS certification required.
• Excellent written and verbal communication skills.
• A high level of interpersonal skills is required.
• Proficiency with the Microsoft Office Suite.
• Data entry skills with attention to details.
• High degree of accountability and reliability.
• Ability to adaptable to change and interact with a variety of providers with different protocols and care processes.
• Ability to work independently as well as to integrate as part of a team and part of clinic flow.
• Cultural competency expressed via experience and interest in working with (culturally, economically and educationally) diverse populations, along with ability to work in low resource environments.
• Must be a resourceful and resilient, innovative problem solver and motivated learner. Friendly, cooperative, passionate and compassionate.
• Must be respectful of each individual's right to participate in health care services and decision-making.
• Respects individuals' confidentiality.
• Ability to attend some evening and weekend community events and meetings.

Responsibilities:
• Maintains and ensures compliance of all policies and procedures that guide and support the assigned services. These include, but are not limited to Joint Commission requirements, federal and state regulations, regulatory standards, etc.
• Provides consultation in specialty area to all levels of health care providers throughout the organization, affiliated schools of nursing, and the community.
• Offers guidance and emotional support to patients regarding decisions on follow-up and treatment plans.
• Arranges appointments with patients, reviews test preparation procedures, and assesses potential patient barriers to ensure the patient completes testing process.
• Contacts patients via phone calls, emails and letters to remind them about appointments, assists in scheduling/rescheduling appointments and answers questions about testing and treatment.
• Performs follow-up phone calls to patients after appointments as indicated.
• Works with participating sites to develop mechanisms for the sites to share the patient data (for those requiring follow-up) in a manner that utilizes their existing data and optimizes their time and effort.
• Completes all necessary electronic records and paperwork regarding patient interactions and appointments.
• Develops and maintains relationships with community leaders, community-based organizations, faith-based organizations, health institutions, schools, daycares, etc.
• Attends community-based events, including health fairs, support group meetings etc.
• Assists with the planning and execution of forums, special events and presentations to reach and educate the community.
• Supports reporting and paperwork to support funding and grant requirements, including tracking patient metrics such as appointment no-shows and lost to follow up ratios.
• Tracks all outreach and navigation activities and provides monthly reports.
• Demonstrates an awareness of self-responsibility and accountability for own professional practice and development.
• Administers nursing care to patients if applicable including assessment, planning, implementing, and evaluating the patient's care plan in coordination with the physician.
• Provides orientation/education for center and hospital staff, students, and other hospitals and community organizations, as requested.
• Performs related duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.