Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Blood Bank General

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:00AM - 2:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: IM Hosp Med - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Long-Term Acute Care Advanced Practice Provider

Department of Internal Medicine, Division of Hospital Medicine

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of a Long-Term Acute Care Advanced Practice Provider. The new 100-bed facility is a combined critical illness recovery and inpatient rehabilitation hospital on the Rush University Medical Center campus. The RUSH Specialty Hospital is outfitted with the latest technology and features 44 critical illness recovery and 56 inpatient rehabilitation beds.

Department/division specs

· Work alongside three fellow LTACH APPs in collaboration with Rush University Hospitalists and Select Medical.

Duties & Responsibilities:

· 10-hour or 12-hour shifts. Days only including weekends.

· Will report directly to the Hospital Medicine Lead Advanced Practice Provider

· 100% inpatient

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience in Hospital Medicine, Critical Care or related specialty is preferred, not required. Relevant RN experience may be considered.

· APRN Candidates will require Acute Care Certification.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is an in-person position for 3 clinic locations in Chicago, Aurora, and Hoffman Estates. The ideal candidate will have a valid driver's license and reliable transportation. 

Summary:

The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field

Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Diag Srvcs-X-Ray

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:30 AM - 6:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Sign-on Bonus: $5,000

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of the Manager of Medical Imaging and with limited supervision, and in accordance with established policies and procedures, coordinates and performs interpretive, patient care, and technical functions to insure proper radiologic diagnosis of patients. Performs lead duties within the department as needed. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Graduate of an accredited Radiologic Program.
• Registered by the ARRT.
• Current Active Illinois State License
• Ability to deal efficiently, ethically and courteously with all hospital personnel.
• Excellent verbal and written skills to facilitate communication with the students and technical personnel.
• Numerical ability to help in budgets, QA and statistics.
Preferred Job Qualifications:
• Bachelor of Science degree.

Responsibilities:
• Is responsible for the departments daily operational excellence and ensures the department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Under the guidance of the Manager of Medical Imaging, will provide clinical instruction and clinical competency of students. Will provide feedback on Student progress to the college.
• Performs work of equal skill, effort and responsibility. May perform work of a higher level for increased responsibility.
• Will be the designated person in charge for daily workflow and scheduling
• Assists in the managing of workflow in the department to ensure the completion of work assignments, taking into consideration priority of work and skill of employees.
• Demonstrates cost effectiveness in the use of supplies, equipment and staffing.
• Has the ability to cope with and manage change as well as help others to the same.
• Collaborates with other departments to create systems and problem solve ongoing issues that impact
• Departmental/organizational goals and patient care delivery.
• Demonstrates positive communication skills evidenced by effective working relationships.
• Evaluates and maintains the quality of exams produced. Ensures proper performance of the exams using universal precautions techniques.
• Ensure proper orientation and training of new employees within the department.
• Ensures the equipment in the department is maintained in safe and proper working condition.
• Broad range of knowledge of the PACS and EPIC systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Digital & Information Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $55.75 - $83.07 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of Data Governance is responsible for supporting and executing the enterprise data governance and data management program under the direction of the Director of Enterprise Data Management. This role focuses on implementing data governance policies, standards, and processes; coordinating with business and technical stakeholders; and ensuring consistent application of data quality, stewardship, and compliance practices across the organization. The Manager of Data Governance plays a key role in operationalizing data governance, enabling business units to effectively manage data as a trusted and well-governed asset.

Other information:
Required Job Qualifications:
•Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field.
•6–9 years of experience in data governance, data management, data quality, or a related discipline.
•2–4 years of experience in a supervisory, lead, or program management role.
•Working knowledge of data governance and data management frameworks (e.g., DAMA-DMBOK).
•Experience supporting data quality management, metadata management, and data stewardship programs.
•Experience working with Master Data Management tools and technology.
•Familiarity with data-related regulatory requirements (e.g., HIPAA, FERPA, PCI DSS, GDPR, CCPA, etc.).
•Strong organizational, analytical, and problem-solving skills.
•Effective communication and facilitation skills with both technical and non-technical stakeholders.
•Experience working with data governance or metadata tools (e.g., Collibra, Informatica, Alation, Talend, or similar).
Preferred Job Qualifications:
•Certifications such as CDMP (Certified Data Management Professional) or DGSP (Data Governance and Stewardship Professional) are a plus.
•Experience working in healthcare, regulated environments, or large, complex organizations is a plus.
•Experience working with Informatica MDM and Data Governance toolsets is a plus.
Physical Demands:
•Requires sitting in front of a computer for extended periods of time
Competencies:
•Execution & Delivery: Ability to translate strategy into actionable plans and consistently deliver results.
•Collaboration & Communication: Strong partnership skills to work with business, IT, and compliance stakeholders.
•Process Orientation: Disciplined approach to defining, documenting, and improving data governance processes.
•Ethics & Integrity: Commitment to responsible data use, privacy, and confidentiality.
•Continuous Improvement: Proactive mindset focused on learning, refinement, change management and operational excellence.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Data Strategy Development & Implementation
•Support the execution and ongoing enhancement of the enterprise data governance and management program in alignment with organizational strategy, business priorities, and regulatory requirements.
•Collaborate with the Director of Enterprise Data Management to translate data governance strategy and roadmap into actionable plans, initiatives, and deliverables.
•Partner with business and IT stakeholders to implement data governance practices related to data quality, stewardship, data privacy, and data lifecycle management.
Policy & Standards Management
•Assist in the development, maintenance, and implementation of enterprise data governance and management policies, standards, and procedures.
•Work with stakeholders to promote adherence to data policies and standards and help address gaps or issues in compliance.
•Contribute to the development, maintenance, and periodic review of data definitions, taxonomies, and classification standards to support data consistency and usability.
Data Quality & Integrity
•Support the definition, tracking, and reporting of data quality metrics and KPIs across governed data domains.
•Partner with data stewards, business teams, and IT to identify, document, and remediate data quality issues.
•Coordinate data profiling, cleansing, and validation activities to improve data accuracy, completeness, and reliability.
Stakeholder Engagement & Communication
•Act as a key point of contact for business units and IT teams on data governance processes, standards, and requirements.
•Facilitate data governance working sessions, steward meetings, and domain-level discussions to drive issue resolution and alignment.
•Support communication, training, and awareness activities to promote data governance adoption and data literacy across the organization.
•Prepare materials and updates for leadership on data governance initiatives, progress, and challenges.
•Participate in industry forums, conferences, or professional groups to stay informed on data governance trends and best practices.
Regulatory Compliance & Risk Management
•Support compliance with data privacy, security, and retention regulations by assisting in policy implementation and operational controls.
•Help identify data-related risks and work with stakeholders to document issues and support mitigation activities.
•Coordinate with legal, compliance, and information security teams to support audits, assessments, and incident response activities involving enterprise data.
Data Stewardship & Ownership
•Support the establishment and ongoing operation of data steward and data owner roles across business domains.
•Help define and document responsibilities, processes, and workflows for data stewardship and ownership.
•Provide guidance, onboarding, and ongoing support to data stewards and governance participants.
Technology & Tool Enablement
•Partner with IT and data teams to support the implementation and use of data governance and metadata management tools (e.g., data catalogs, lineage, business glossaries).
•Assist with embedding data governance requirements into systems, workflows, and operational processes.
•Evaluate and recommend enhancements or improvements to data governance tools and capabilities based on user feedback and evolving needs.
Team Leadership & Talent Development
•Manage and mentor data governance analysts or specialists, providing guidance, feedback, and support for professional development.
•Support workload planning, task prioritization, and delivery of data governance initiatives and projects.
•Foster collaboration, knowledge sharing, and continuous improvement within the data governance team.
•Support project management activities for data governance initiatives, ensuring alignment with organizational project management standards and procedures.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rev Cycle & Pt Flow IT Servs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.61 - $51.57 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join our team as an Epic Application Analyst – Professional Billing (PB) and play a critical role in supporting and optimizing key Revenue Cycle operations. In this position, you will design, build, and enhance Epic Professional Billing (PB / Resolute PB) applications that drive accurate charge capture, claims processing, reimbursement, and denial reduction.

As an Epic PB Analyst, you will collaborate with clinical, operational, and technical stakeholders to analyze workflows, gather requirements, and deliver Epic build, configuration, and system enhancements. You’ll support both day-to-day production support, issue resolution, and system optimization, as well as strategic initiatives aimed at improving financial performance and operational efficiency.

This role is ideal for an experienced Epic professional with Epic certification(s) and hands-on experience in Professional Billing workflows, revenue cycle processes, and healthcare financial systems. You’ll leverage your expertise in Epic build, testing, upgrades, and end-user support while working in a collaborative, fast-paced healthcare environment.

If you’re passionate about improving Epic PB systems, driving revenue cycle performance, and delivering high-quality solutions that impact patient care and financial outcomes, we encourage you to apply. The selected candidate exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Plans, designs, implements, maintain, and provide ongoing optimization and support for Epic clinical applications.
• Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic applications.
• Works within cross-functional team and with end-users to achieve application integration to meet clinical needs.
• Performs builds, upgrades, and system enhancements as needed.
• Supports applications throughout all phases of implementation.
• Delivers post-implementation training, support, troubleshooting, and maintenance.
• Configures vendor applications and products.
• Maintains system documentation and develops system specifications and procedures.
• Defines and documents user requirements.
• Applies project planning and project management methodologies.
• Coordinates and leads short duration projects; monitoring project process, progress and results.
• Develops test plans, prepares test data and performs system testing.
• Provides on-site user support during implementations.
• Takes on-call for system application support at scheduled times.
• Audits data entered by end users.
• Troubleshoots and tracks issues and problems.
• Applies systems development methodology to solve problems.
• Handles multiple assignments simultaneously.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor’s degree.
• 3 years of Epic application experience.
• An Associate degree and five (5) years of epic application experience will be accepted in lieu of a Bachelor’s.
• Epic certification(s).
• Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products.
• Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines.
• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines.
• Experience leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions.
• Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization.
• Detail oriented, strong analytical, organizational, and problem solving skills.
• Excellent oral and written communication skills with technical and clinical audiences.
• Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

Preferred Job Qualifications:

• Experience working in a hospital or other health care organization.
• Current Epic Professional Billing certification.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Psychiatry & Behavioral Sciences

Work Type: Full Time

Supportive Oncology Clinical Psychologist – Clinical Faculty

Rush University Medical Center

Chicago, IL

Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Clinical Psychologist, with RUSH MD Anderson Cancer Center at Rush University Medical Center.

Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients with greater access to cancer treatments and research considered among the best in the world.

About Supportive Oncology:

•  Core program within the Department of Psychiatry and Behavioral Sciences, fully integrated into the Rush University Cancer Center
• Multidisciplinary services to enhance health and well-being for cancer patients and their loved ones across the entire care continuum
• Integral part of Comprehensive Care Beyond Cancer, including Supportive Oncology, High Risk, Survivorship, and Medical Subspecialties
• Current offerings include:

• Committed to innovative, collaborative, and compassionate care that:

       o Decreases distress and improves quality of life using tailored, evidence-informed practices

       o Reduces symptom burden from cancer or its treatment

       o Connects patients to needed support through program growth and strong community partnerships

• Strong culture of diversity, inclusion, and advancing equity in healthcare

Position Highlights:

• Core member of Cancer Center multidisciplinary teams
• Provide psychological evaluation and intervention for patients and families in inpatient and ambulatory care settings
• Direct support to medical teams in inpatient and ambulatory cancer care settings
• Ample opportunities for:

Ideal Candidate:

• Doctoral degree (PhD or PsyD) in Clinical Psychology from an APA-accredited program
• Eligible for Illinois psychology license
• Strong clinical skills in psycho-oncology or health psychology with medical populations (e. g. , cardiology, transplant, oncology preferred)
• High potential for and interest in conducting research
• Passion for compassionate, patient-centered care in a collaborative academic medical setting

We welcome applications from candidates committed to excellence in clinical care, program innovation, and advancing psychosocial support for people affected by cancer.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 50 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Pay Range: $115,233 - $172,012

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $49.53 - $69.96 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides timely and accurate pharmaceutical care, dispensing of medications, including monitoring drug therapies and provision of drug information to patients, physicians and hospital staff. Supervises and directs support personnel. May be required to assume the role of the pharmacist in charge of a shift whenever the pharmacy supervisor is not in the department. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Illinois licensure as a Registered Pharmacist.
• Bachelor’s Degree in Pharmacy.
Preferred Job Qualifications:
• Minimum 1-year inpatient hospital experience.
• Pharm.D., BCPS, Illinois licensure as a Registered Pharmacist.
Physical Demands:
• Ability to lift/move 20-30 pounds.
• Ability to sit for 4+ hours at a time.
• Ability to stand while rounding on patients, verifying medications and compounding IVs for up to 4+ hours at a time.
• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
Competencies:
• Perform data entry and pharmacotherapy analysis.
• Use Microsoft Office products.
• Work independently with minimal direct supervision.
• Set priorities and respond quickly to emergency requests.
• Handle frequent interruptions and adapt to changes in workload and work schedule.
• Communicate effectively (orally and in writing).

Responsibilities:
• Prepares and dispenses medication orders according to established policies, procedures, and protocols:
• Evaluate all medications orders for appropriateness of the drug, dose, frequency, and route of administration; therapeutic duplication; real/potential allergies or sensitivities; real/potential drug interactions; renal function; other contraindications; variations from hospital criteria for use (if present); and other relevant medication related issues and concerns.
• Provides/assists with pharmacokinetic dosing of designated medications.
• Provide accurate and timely drug information to physicians, nurses and other health professionals and patients as needed.
• Detects and reports suspected adverse drug reactions accurately and in a timely manner.
• Documents all clinical activities and interventions accurately and completely.
• Dispense and maintain records of controlled substances in accordance with federal and state laws.
• Contributes to the quality and effective operation of the department
• Supervises and directs pharmacy support personnel, verifying activities of pharmacy technicians.
• Works independently with minimal supervision. Organizes and prioritizes work assignments. Ensures pharmacy services are provided in a timely manner.
• Completes and documents inspections of all assigned medication storage areas at least monthly. Identifies and replaces outdated and unusable drugs.
• Maintains competence required for current job title/position
• Performs other duties as assigned by supervisor

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Oak Park Retail Pharmacy

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Digital Transformation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.61 - $58.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join Rush as a Sr. Data Developer and play a pivotal role in advancing data-driven decision-making across a growing portfolio of digital transformation initiatives. In this high-impact role, you will partner with stakeholders across the organization to design and deliver sophisticated dashboards, reports, and analytics that directly influence clinical, operational, and financial outcomes.

As part of the Knowledge Management team within Digital Transformation, you’ll work at the intersection of business and technology—translating complex data into meaningful insights that support over 20 strategic initiatives and a multi-million-dollar portfolio. Your work will help drive measurable outcomes, including supporting initiatives projected to deliver significant ROI over the next several years.

This is an opportunity for a technically strong and analytically minded professional who thrives in a collaborative environment. You’ll leverage tools like Power BI, SQL Server, and Azure to build scalable reporting solutions, while also engaging directly with stakeholders to gather requirements, define metrics, and ensure data quality and accuracy.

The ideal candidate brings deep experience in data analysis and reporting, a strong foundation in SQL and data warehousing, and a passion for transforming complex data into clear, actionable insights. If you’re excited by the opportunity to influence enterprise-level decisions and contribute to meaningful innovation in healthcare, we encourage you to apply. The position is expected to exemplify Rush’s mission, vision, and values, and to operate in full alignment with Rush policies and procedures.

Responsibilities:

• Gather business & data requirements from stakeholders.
• Conducts data analysis in support of a variety of analytic solutions.
• Captures, develops, and documents data definitions, business rules, and data quality requirements.
• Create and produce forecasts, reports, ad hoc requests, dashboards, etc.
• Interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities.
• Develop reports and deliverables for management and communicate with all levels of stakeholders.
• Identifies and defines both process and data improvements.
• Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.
• Produces reports and analytics that facilitate evidence-based clinical, financial, and operational decisions.
• Other duties as assigned.

Requirements

• Bachelor’s degree in information science, computer science or related field.
• At least Five (5) years of data analysis, query design, and reporting experience.
• Experience with reporting solutions using Power BI, MS SQL Server, Azure, Advanced Analytics
• Experience with reports, dashboards, scorecards using Power BI and MDX in a data warehousing environment.
• Demonstrated experience in requirements gathering and using relational databases.
• Ability to perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples).
• Good visual aesthetic sense relative to report development and presentation to the user.
• Excellent written and verbal communication, facilitation, and customer facing skills
• Must have a strong customer service orientation and excellent organizational skills.
• Experience developing sophisticated reports against complex data sets.
• Ability to read other’s SQL queries and make changes/updates as necessary
• Experience with diagnosing and resolving errors in complex reports.
• Strong analytical, multi-tasking and problem-solving skills
• Experience in data ingestion, quality cleanup, and multi source data integration to support analytics and reporting.
• Familiarity with emerging healthcare delivery models and key performance indicators related to subscriptions, application usage, and system throughput.

Preferred Qualifications

• At least one (1) year of reporting experience utilizing Epic Clarity and Caboodle applications.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain RUMC Staff

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.25 - $27.75 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join a fast-paced, high-impact team supporting surgical services at the front lines of patient care. As an Advanced OR Materials Technician, you will play a critical role in ensuring the right supplies are available at the right time for procedures across assigned Operating Room service lines. From managing high-value implants and consignment inventory to maintaining accurate stock levels in systems like Q-Sight and Par Excellence, your work directly supports surgical efficiency, patient safety, and clinical outcomes.

In this role, you’ll take ownership of day-to-day inventory management, including forecasting supply needs, replenishing surgical areas such as Endoscopy and OR suites, and ensuring the integrity of inventory through audits, cycle counts, and reporting. You’ll collaborate closely with clinical teams, vendors, and supply chain partners to resolve backorders, maintain par levels, and proactively address supply challenges in a dynamic, time-sensitive environment.

This is an ideal opportunity for a detail-oriented, proactive professional with experience in perioperative supply chain operations, inventory management systems, and surgical environments. You’ll also serve as a key resource within the team, providing guidance and support while helping drive process improvements and operational excellence.

If you thrive in a hands-on role where organization, responsiveness, and accuracy make a direct impact on patient care, we encourage you to apply and be part of a mission-driven healthcare team.

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Job Responsibilities:

• Distributes surgical supplies to designated locations, inclusive of Q-Sight cabinets, Par Excellence locations, support rooms, sterile areas, and all appropriate areas within the Operating Room.
• Conducts inventory of Q-Sight & Par Excellence areas (including cycle count audits, monitoring expiring/at-risk inventory, and working through outstanding orders – providing substitute options when necessary). Restocks and returns unused product to assigned locations.
• Accountable for Q-Sight implant ordering, surgical device ordering and generating Q-Sight inventory management reports (implant/consignment serial number tracking, transactional data).
• Maintains audit schedule and reconfigures any assigned locations (par level adjustments and removals/additions of product)
• Consignment Replenishment
• Receives, unpacks, and delivers supplies ordered from vendors. Reviews and verifies accuracy of shipments by counting and comparing packing lists with all receiving/delivery tickets for accuracy of receipt.
• Performs basic contract administration by following up on back-ordered supplies with surgical buyers and notification to appropriate service.
• Assists management personnel in the maintenance of predetermined par levels of supplies. Interacts with clinical staff and maintains environmental cleanliness and order in specific work areas.
• Participates in quality improvement processes and ensures that order placement and delivery dates meet clinical needs.
• Performs fiscal year end physical inventories. Assists in overseeing all the activities to assure the availability of necessary perioperative supplies as needed.
• Provides guidance and backup for personnel in the OR Supply Chain department
• Performs other related duties as assigned or required.

Required Job Qualifications:

• High school diploma /GED
• Intermediate knowledge of computer applications and software programs, including MS-Office (i.e., Microsoft Word, Excel), Internet Applications, ERP systems, Surgical Information System (SIS) and advanced understanding of inventory management systems (Q-Sight, ParEx).
• Knowledge of inventory control processes with Intermediate understanding of clinical terms and procedures.
• Ability to multitask under pressure and meet strict deadlines.
• Must be flexible with schedule and provide coverage when needed, including after hours and weekends when necessary
• Superior organizational & communicative skills with high attention to detail.
• Advanced knowledge in all phases of Perioperative/Interventional Supply Chain.

Preferred Job Qualifications:

• Bachelor’s Degree preferred.
• Previous experience with Lawson (ERP system), Q-Sight or other inventory management solution preferred.
• Two years minimum of surgical Healthcare Supply Chain experience preferred.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.