Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.70-$24.24 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of a Security Supervisor, the armed Security Officer will provide physical protection for persons and safeguarding of property on the Rush University Medical Center (RUMC) Campus. The security officer will report and document infractions of rules, regulations and policies of RUMC; and violations of federal, state and local laws and/or ordinances. The security officer will exemplify the RUMC missions, visions and values and act in accordance with RUMC policies and procedures.

Other information:
Knowledge:
High School graduate or GED.
Previous hospital security experience preferred but not required.
Valid driver’s (Illinois, Indiana, and Wisconsin) license required.
Must have a prior driving record deemed acceptable to RUMC based upon the results of a Motor Vehicle Report check conducted by Human Resources.
Must possess and be responsible for maintaining current Permanent Employee Registration Card (PERC).
Must have completed 28 hours firearm training as demonstrated through a certification of successful completion of Firearms Training Course.
Must be eligible to obtain a Firearm Control Card (FCC)* within 90 days of employment (*Including revolver).
Illinois Firearm’s Owner’s Identification Permit (FOID) required. International Association for Healthcare Security and Safety (“IAHSS”) certification required within six months of employment and maintained thereafter.
Skills:Ability to handle confidential matters.
Ability to exercise independent judgment; excellent customer service skills.
Abilities:Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
Physically able to perform required responsibilities.
Must be able to qualify for and successfully demonstrate the use and maintenance of firearms and departmental equipment.
Must be able to wear body armor.
Disclaimer:
The above is intended to describe the general contents of and requirements for the performance of this job and is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Provide fixed, walking and vehicular patrols of all RUMC buildings and grounds.
2.Perform Security Services Dispatch functions.
3.Conduct basic interviews and investigations.
4.Observe and document security and safety hazards.
5.Prepare incident reports, memorandums and other written documentation.
6.Assists local police agencies during investigations or emergencies.
7.Monitor and assist with access control and visitor management.
8.Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
9.Provides security escort services as assigned.
10.Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
11.Responds to emergency situations (i.e. Code Red, Blue, Code Triage, Code Orange, etc.).
12.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:Based on NIH scale $62.232 - $75,564

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position conducts independent and/or collaborative research experiments within a department or research group at Rush University Medical Center. This may include planning, designing and executing complex research studies, procedures, and protocols; problem solving research challenges; contributing to discrete components of a larger project under the direction of a senior or principal researcher; organizing, synthesizing, and analyzing data; preparing reports and contributing to manuscripts; participating in drafting/finalizing grant submissions; attending and participating in conferences, meetings, and/or speaking engagements; and providing mentorship and training to undergraduate or graduate students. The incumbent in this position exemplifies the rush mission, vision, and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
•Ph.D., M.D., or equivalent terminal degree in a relevant field.
•Experience in a relevant scientific discipline. Proficiency in relevant research tools and techniques.
•Critical eyes towards consistency, reproducibility, and the scientific method.
•Excellent organizational, analytical, and communication skills. Strong interpersonal skills.
•Strong scientific writing skills.
•Ability to work both independently and collaboratively in a multidisciplinary environment.
•Excellent computer skills.
•Ability to multitask.
Preferred Job Qualifications:
•Experience maintaining safety and ethics in a research/laboratory environment.
•Knowledge of medical research compliance and ethics (e.g., HIPAA, GCP).
•Record of scholarly publications.
•Experience in grant writing.
•Prior project management experience.
•Mentoring experience.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Contribute to the design and execution of clinical or laboratory-based studies. As assigned, lead and manage projects.
•Conduct independent and collaborative research on specific research project(s). Design and conduct experiments or
computational studies aligned with project goals.
•Collect, analyze, and interpret research data using appropriate statistical, scientific, medical, and/or clinical methodologies.
Prepare relevant reports.
•Compare actual and expected results and suggest solutions to correct deviations. Problem-solve research challenges as needed.
•Evaluate existing research techniques and recommend improvements to ensure quality and productivity.
•Prepare manuscripts for publication in peer-reviewed journals.
•As assigned, prepare and present findings at departmental meetings, conferences, and seminars.
•Assist in the mentoring and training of graduate and undergraduate students.
•Collaborate with researchers within and outside the department.
•Support grant writing, proposal submission, and progress reporting to funding agencies.
•Support/maintain a safe laboratory environment and ensure compliance with governmental and University policies, procedures,
rules, and regulations.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Care Management

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $43.55 - $66.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Nurse Care Manager 1 works with physician practices and inpatient teams to promote the effective utilization of services and coordination of care for adult, geriatric, neonate, pediatric and adolescent patients. The Nurse Care Manager 1 contributes to the team's effectiveness by reviewing plans of care, identifying barriers to effective and efficient utilization of resources, and appraising patients' psychosocial, financial and clinical needs throughout the continuum of care. The Nurse Care Manager 1 functions as a liaison between patients, physician practices, the hospital, and the community and ensures that patients' continuity of care needs are met. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current license in Illinois as Registered Nurse (RN).
•Ability to perform all job components and serve as a team resource for clinically complex cases within their professional expertise.
•Bachelors in Nursing from an accredited university or comparable educational preparation.
•Two years' experience as a health care provider for the neonate, pediatric, adolescent, adult and /or geriatric patient, and expert knowledge in case management, discharge planning, social service, and criteria application.
•Ability to perform tasks independently, prioritize workload, and analyze data.
•Experience with information system and windows technology and competency within the CM Information System.
•Team building skills and flexibility is crucial.
Physical Demands:
•Ability to travel throughout the Medical Center.

Responsibilities:
1. Functions as an expert clinical practitioner within the Case Management team and serves as a resource to assigned physician practice groups. Shares their professional expertise as a nurse and serves as a resource for CMs within their team to manage clinically complex cases.
2. Assesses patients' health care needs, monitors patients' progress, and confers with physician practice group and health care team regarding variances from the anticipated plan of care.
3. Provides basic assessment of patient's psychosocial, financial, cultural, and family situation. Coordinates social services for patients and families to address needs. Seeks assistance as needed regarding in-depth psychosocial needs.
4. Manages a complex patient caseload and demonstrates expert ability to coordinate and implement discharge management services and provide continuity of care planning. Finds community resources for potential sources of assistance, maintains contact with community resources, and consults with physicians and inpatient groups regarding use of community resources
5. Reviews admissions and ongoing stays of patients with respect to the medical necessity, appropriateness, and quality of care. Applies criteria, performs concurrent review process. Works with physicians and Medical Director regarding Case issues and concurrent denials an indicated.
6. Applies pathways/guidelines, assesses variances, and proposes interventions as indicated. Participates in the development, implementations and evaluation of pathways/guidelines and process improvement plans.
7. Collaborates with inpatient staff and physician groups to determine goals for length of stay management and discharge management activities. Promotes cost-effective quality care services
8. Monitors and reports potential quality issues and makes recommendations when appropriate.
9. Utilizes the CM information system and appropriate technologies. Monitors variances and trends related to select goals. Assist CM team and hospital groups to develop action plans and address identified opportunities for improvement.
10. Promotes customer satisfaction among patients, families, physicians, external case managers, payers, vendors, and inpatient staff. Actively promotes ICARE principles.
11. Performs basic administrative tasks related to job: --- e.g. time planning, recording reports and other routines as requested. Provides training, supervision, and orientation for staff and new employees as needed. Makes professional judgements with minimal administrative supervision. Maintains professional growth by attendance at various department, institutional, and external meetings, seminars, and workshops.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Supervises the technical operations of the laboratory, including resource and personnel management. This position is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrates proficiency in identifying and resolving process issues that affect the laboratory's ability to perform laboratory testing. Serves as an expert within the assigned field of responsibility. Instructs students, residents, new employees, and their direct reports. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Required Job Qualifications:
•CLIA QUALIFICATION FOR TESTING
•Education: Bachelor of Science or Arts degree in relevant science required
•A minimum of five (5) years of relevant experience in the specific laboratory discipline the role oversees is required. Certain laboratory specialties may necessitate more stringent certification criteria. In addition, candidates must demonstrate a proven track record of leading projects, implementing programs, and serving as a subject matter expert within a laboratory setting.
•Certification from nationally recognized certifying agency required. Eligibility as determined by ASCP and/or AMT requirements. Some laboratory disciplines may require more stringent certification criteria.
•Acceptable credentials (can vary depending on the laboratory section):
oMedical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
oMedical Technologist (MT) via the American Medical Technologists (AMT)
oBlood Bank (BB) via the ASCP
oChemistry (C) via the ASCP
oCytogenetics (CG) via the ASCP
oCytotechnologist (CT) via the ASCP
oHematology (H) via the ASCP
oMicrobiology (M) via the ASCP
oMolecular Biology (MB) via the ASCP
oTechnologist in HLA (CHT) or Specialist in HLA (CHS) via ACHI
oHistotechnologist (HTL) via the ASCP
•Communicates well, both orally and in writing. Determines what information is important and what should be communicated, how, to whom, and when. Practices Emotional Intelligence when communicating with others. Able to handle interpersonal relationships judiciously and empathically. Demonstrates the capacity to be aware of, control, and express one's emotions.
Preferred Job Qualifications:
•Master of Science degree in relevant discipline preferred
Physical Demands:
•Able to work in fast pace, often stressful, computerized environment. Able to lift 20 pounds and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.

Responsibilities:
Job Responsibilities:
Job Components
• Fulfills all the job components for testing personnel whom they will supervisor; These may be an MLS, MLT, CT, HT, HTL, or other role(s), laboratory areas aligning to the credentials listed below.
Policy Compliance
• Understands and enforces departmental and institutional policies and practices.
•Writes, reviews, and updates departmental policies and procedures as mandated by accrediting or regulatory standards.
Workflow monitoring
•Monitors, regulates, and adjusts workflows to ensure needed tasks are completed on time.
•Demonstrates ability to recognize quality control values and respond appropriately to outliers, be a technical resource person, recognize instrument/ assay problems, and maintain technical proficiency.
•Responds to clinician inquiries timely, thoroughly, and respectfully.
Process Improvement
•Recognizes situations that require process improvement.
• Proficient in the use of process improvement tools (e.g. Fishbone diagrams, Root Cause Analysis, Failure Mode Effect Analysis).
•Responds to Safety Events and complaints in a timely manner. Investigates and determines if the event is a person or system issue.
•Applies Just Culture algorithms when the event is determined to be a person issue. Encourages staff to identify areas for process improvement and submit Safety Events to document unsafe situations.
Financial and Administrative – will be responsible for any combination of the following;
•Monitors expenses and assists in the investigation of budget variance reports.
•Provides input on the capital and operational budgets; gathers and analyzes data to produce needed information.
•Writes reports and memos.
•Prepares and conducts staff meetings.
•Orders and maintains appropriate inventory of supplies.
•Writes and conducts employee evaluations at least twice a year; more frequently if needed.
•Prepares staff schedules to minimize the use of over-time and staff burnout.
•Oversees validation and implementation of new equipment.
•Conducts employee discipline with managerial oversight.
•Participates in the development of Employee Engagement initiatives.
•Implements Employee Engagement initiatives.
•Conducts employment interviews and participates in the selection of new employees.
•Ensures the work area is maintained in a safe and uncluttered environment.
•Serves as a backup for the manager in their absence.
•Maintains inspection readiness.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Hematol-Oncol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This entry level position in the laboratory research family is responsible for helping basic science and/or clinical (biological) scientists conduct laboratory tests and experiments. Performing basic scientific tests, experiments, and analyses while working under the direction of a Principal Investigator (PI) and more senior lab staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor’s degree in biology, chemistry, or related science.
• 6 months of laboratory experience.
• Familiarity with traditional laboratory instruments and basic knowledge of basic experimental design.
• Knowledge of good laboratory practice, lab health and safety principles.
• Excellent organizational skills and attention to detail.
• Effective interpersonal, oral and written communication skills.
• Ability to multi-task and manage time effectively.
• Proficiency with Microsoft Office.

Responsibilities:
• Assist in collection and processing of clinical and preclinical bio specimens, such as blood, food, and bacteria cultures, for laboratory analysis.
• Set up, maintain, and clean laboratory instruments and equipment, such as microscopes, scales, and test tubes.
• May prepare common buffers and reagents.
• May perform immunohistochemical study using standard methods.
• May run gene expression assays (PCR & qPCR).
• May perform proteomic, immunoblotting and immunoassays when necessary.
• Maintain inventory for experimental specimens and enter study information including methods and results into computer databases.
• Maintain and submit primary and summary documentation of laboratory work to principal investigator of designee.
• Develop sufficient understanding of the underlying theoretical concepts involved in the testing to be able to ascertain problems in the testing or in the research design and immediately discuss them with the PI.
• May periodically be called upon to research or abstract to a limited extent relevant literature about new or known technical procedures or research protocols.
• Assist research staff to conduct basic laboratory tests and procedures for a limited number of ongoing research studies.
• Operate traditional laboratory instruments and automated equipment to conduct experiments.
• Use computer software to collect and analyze experimental data.
• Follow good laboratory safety practices and comply with safety protocols.
• Document work including equipment settings, procedures, and results according to lab protocols.
• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Respiratory Therapy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $50.15 - $81.62 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Mgr, Respiratory plans, organizes, directs, coordinates, and controls the activities of one of three sections within the Respiratory Care Services Department and the Pulmonary Laboratory. The Mgr, Respiratory provides supervision of the Pulmonary Function Technologists, Respiratory Care Practitioners, and Respiratory Service Technicians including scheduling, staff assignments, adjustment of staff levels, and daily operations. Responsible for selection, maintenance, and quality assurance of equipment, procedures, and supplies. The Mgr, Respiratory is responsible for respiratory care operations in the general medical/surgical and adult critical care units.

Other information:
Required Job Qualifications:
• Diagnostics Section: Five years of clinical experience with significant pulmonary function background and supervisory experience; Registered Respiratory Therapist (RRT) and Registered Pulmonary Function Technologist (RPFT).
• Adult Section: Five years of clinical experience with significant adult critical care background and supervisory experience; Registered Respiratory Therapist (RRT) and BLS and ACLS certified.
• Pediatric/Neonatal Section: Five years of clinical experience with significant perinatal-pediatric background and supervisory experience; Registered Respiratory Therapist (RRT), Neonatal Pediatric Specialty (NPS) credential, and PALS and NRP certified.
• Illinois Respiratory Care Practitioner license.
• Master degree.
• Intermediate human resources management skills as evidenced through prior supervisory training and experience.
• Excellent interpersonal and verbal/written communication skills needed to maintain constructive working relationships within the department.
• Technical skills are required to adapt equipment to patient needs and troubleshoot equipment.
• Analytical skills are required to effectively meet the needs of patients, families, and members of the healthcare team on a regular basis.
• Intermediate desktop computer skills required to communicate electronically, work with word processing and spreadsheet applications, clinical information management systems, and system design.
• Highly adaptable to respond to changing workloads and priorities.
• A high level of patience and empathy is required for personnel management.
• Highly adaptable to change and be able to support and carry out change initiatives.
• Able to manage multiple tasks simultaneously.
Physical Demands:
• Standing, walking, pushing, and bending for 50% of the day.

Responsibilities:
1. Determines what, why, where, by whom, when, and how things should be done.
2. Structures the framework within which things get done and determines how best to commit available resources.
3. Assigns resources to accomplish tasks; motivates the workforce to complete duties effectively and efficiently.
4. Coordinates the activities of the department by prioritizing and integrating tasks in effective sequences.
5. Follows-up to assure that tasks are completed and initiates corrective action to achieve outcomes.
6. Assures department staff complies with hospital and department policies, procedures, and rules.
7. Assures employees are properly orientated and required competencies are complete and timely.
8. Directs, monitors, and evaluates clinical and operational aspects of the lab.
9. Facilitates efficient and cost effective patient care based on individual patient needs.
10. Assures compliance with regulatory agencies.
11. Serves as a patient care consultant; assures maintenance of current clinical practice standards; develops and revises policies and procedures; benchmarks to ATS, AARC, and CAP; functions as a Shift Coordinator, Advanced Practitioner, Pulmonary Function Technologist or Respiratory Care Practitioner as applicable and required.
12. Initiates CQI/QA activities; monitors QI via audits and other techniques, develops corrective action plans, maintains accountability for the quality of services provided; collaborates with Respiratory Care Services, Pulmonary Lab, medical staff, nursing, and other clinical and non-clinical departments in the evaluation and improvement of patient care.
13. Monitors billing, coding, expenses, and revenues as applicable to the department or section; in conjunction with department director, prepares annual budgets.
14. Systematically monitors and evaluates clinical and administrative issues; promotes interdisciplinary cooperation.
15. Develops staff schedule; assigns employee work, assures acceptable productivity of employees through the use of productivity measurement tools, adjusts workloads, staffing assignments, and staffing levels based on patient acuity, productivity analysis, and workload measurement.
16. Counsels and disciplines employees; makes recommendations regarding advancement, demotion and termination. Interviews applicants and makes hiring recommendations; conducts trial period evaluations and annual employee evaluations; develops employees through job performance assessment, counseling, and objective setting; helps employees achieve medical center goals and personal goals; mentors staff who express a desire for increased responsibility and/or exhibit management potential.
17. Monitors supply and equipment use; makes recommendations for supply and equipment purchases.
18. Develops self and employees; facilitates teamwork; encourages decision making at the staff level; pursues and facilitates educational opportunities.
19. Projects professionalism through actions; leads department by example; holds staff accountable for their behavior relative to department and medical center standards of conduct.
20. Coordinates the lab processes and procedures associated with research projects.
21. Develops customer service strategies; provides exemplary customer service; leads department by example; holds staff accountable for employee and customer relations.
22. Assures that work is documented timely, completely, and accurately, including documentation in the medical record, documentation in the patient medical record, documentation in department records, and patient billing.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Oakbrook Multispecialty-Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (6:45:00 AM - 5:15:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus: $3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Respiratory Care

Work Type: Full Time (Total FTE 0. 9)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $42.00 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Highlights

$25,000 SIGN ON BONUS

Tuition Reimbursement + Masters Degree Respiratory Care (only MS in IL)

Work alongside 7 contributors to Egan’s Fundamentals of Respiratory Care

403B contribution matching

Global leader in Respiratory Care

Relocation Assistance available

Summary:

Other information:
Required Job Qualifications:
•Minimum of an associate’s degree from a Commission on Accreditation for Respiratory Care (CoARC) approved program.
•Pass National Board for Respiratory Care (NBRC) credentialing exam prior to start date
•Apply for Illinois license prior to start date
•Obtain Registered Respiratory Therapist credential within 90 days of start date
•BLS prior to start date
•ACLS prior to start date (adults)
•PALS within 90 days of start date (neo/peds)
•Neonatal Resuscitation Program (NRP) - obtained within 180 days of hire (neo/peds)
•Competencies
oPass departmental competencies in adult and/or neonatal/pediatric respiratory care.
oTechnical skills are required to adapt equipment and procedures to patient needs.
oAnalytical skills are required to evaluate patients and their clinical response to therapy
oCustomer service skills are required to effectively meet the needs of patients, families, and members of the healthcare team on an almost constant basis.
Preferred Job Qualifications:
•Bachelor’s degree or higher in a healthcare related field
Professional Development Opportunities:
•Respiratory care research
•University Medical Center education
•Professional speaker development
•State society involvement
•National societies involvement
•Respiratory related associations
Physical Demands:
•Standing, walking, pushing, and bending for 75% of the day.
•Must be able to lift 20 pounds to handle cylinders.
•Must be highly adaptable to respond to changing workloads and priorities
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities and Expectations:
•Practice under the proximal supervision of a licensed Respiratory Care Practitioner
•Assess patient cardiopulmonary status through clinical observation, patient assessment, and physiological monitoring
•Administer bronchial hygiene and therapeutic interventions guided by evidence-based protocols
•Recommend and implement appropriate interventions to include but not limited to initiation, alteration and discontinuation of therapy based on patient assessment
•Assess patients before, during and after the administration or application of any medication, procedure or device
•Provide invasive and non-invasive ventilator management based on patient clinical assessment, diagnostic results, ventilation values and waveform analysis
•Perform airway management through assessment, assistance with placement, securement, maintenance, and removal of an artificial airway
•Provide special procedures to include but not limited to external transport, high-risk delivery attendance, surfactant administration, Organ Donor Care Center (ODCC) services, esophageal manometry, Electrical Impedance Tomography (EIT), manual prone positioning, continuous medication nebulization, bedside bronchoscopy, bronchoscopic cryotherapy, bedside tracheostomy, high frequency jet ventilation, lung ultrasound, ultrasound arterial blood gas (ABG) acquisition, specialty gas administration, nitric oxide challenges, and during Extracorporeal Membrane Oxygenation (ECMO) support
•Conduct internal patient transports requiring respiratory support
•Acquire and process blood gas samples
•Perform Cardiopulmonary Resuscitation
•Participate as a member of the Rapid Response Team
•Collaborate closely with multidisciplinary care team
•Document work timely, completely, and accurately, including documentation in the patient medical record, department records, and patient charges
•Provide and document patient/family education
•Precept students, new employees and provide observational learning opportunities through shadowing
•Contribute to quality improvement efforts through frontline feedback and participation in committee initiatives in conjunction with department leadership
•Participate in clinical research
•Pass departmental initial competencies in adult and/or neonatal-pediatric respiratory care
•Maintain active status of credentials and certifications
•Maintain American Association for Respiratory Care (AARC) Membership

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Coordinator II (CRC II) independently coordinates assigned aspects of clinical research studies across a range of disciplines. Responsibilities include participant recruitment and retention, study data management, regulatory documentation submission and maintenance, communication with sponsors and institutional stakeholders, and monitoring of study compliance. The CRC II executes study protocols with increasing independence, identifies and resolves routine operational issues, contributes to process improvements, and may assist in mentoring less experienced staff.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•2+ years of experience coordinating clinical trials
•Independent site management experience
OR
Experience (in lieu of a degree)
•3 years total experience in coordinating clinical trials with increasing complexity
Knowledge, Skills, & Abilities:
•Regulatory Knowledge – Understands Good Clinical Practices (GCP) and proper research documentation.
•Regulatory Compliance – Knows the basic rules and guidelines from NIH and FDA that apply to research.
•Project & Time Management – Can manage timelines, keep track of tasks, and handle several study activities at once.
•Problem-Solving & Judgment – Can figure out solutions when challenges come up and make thoughtful decisions.
•Detail & Organization – Pays close attention to detail and keeps study data and records well organized.
•Participant & Vendor Interaction – Builds trust with participants and communicates respectfully with sponsors and outside partners.
•Communication Skills – Speaks and writes clearly when sharing information with research teams, participants, or external groups.
•Teamwork – Works well with other staff and helps solve problems as part of the team.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
Experience:
•2-5 years’ experience in clinical research conduct, regulatory management, or research administration
Certifications:
•Relevant certification strongly preferred (Certified Clinical Research Professionals (CCRP),
•Certified Clinical Research Associate (CCRA),
•Certified Clinical Research Coordinator (CCRC), OR
•Certified IRB Professional (CIP)

Job Responsibilities:
1.Coordinates all aspects of the study including recruitment, consent, screening, scheduling, tracking, and provides study updates to study participants throughout the conduct of the study.
2.May collect and enter data into study case report forms and/or electronic data capture system and respond to queries in a timely manner.
3.Independently submits or partners with a regulatory coordinator to submit study related documents, study protocols, and study protocol amendments to the IRB per policy and procedure, with increasing autonomy over time to prepare for independent regulatory management responsibilities.
4.Ensures procedural documentation is accurate, complete, and in compliance with institutional, local, state, and federal guidelines and regulations related to clinical research.
5.Verifies and ensures that data is consistent with 100% of source documentation before entry into case report forms and electronic data capture systems to support accuracy, timeliness, and audit readiness.
6.May collect, process, and ship potentially biohazardous specimens.
7.May administer more complex structured tests and questionnaires according to research study protocols, including providing protocol-specific education to participants regarding procedures and expectations. May utilize study-related technology and equipment as part of assessment procedures.
8.Provides ongoing study status updates, responds to questions, and may create summary report(s) for distribution to the PI, Administrator, department stakeholders, Sponsor, and Compliance throughout the conduct of the study.
9.Organizes and participates in auditing and monitoring visits.
10.Monitors participant interactions for protocol deviations, adverse events (AEs), and serious adverse events (SAEs), and reports findings per institutional and regulatory guidelines.
11.Partners with PI(s), sponsor, compliance, clinical staff, and manager to identify and improve more complex processes as it relates to the conduct of the research study.
12.May provide oversight, training, and coaching to less experienced staff.
13.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Hemophilia Trtmnt Ct

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Data Analytics, Power BI, Capacity Management 

Remote Position 

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Remote

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Access Center Program Manager will oversee the strategic management and operational effectiveness of the Access Center, through a collaborative effort with multiple stakeholders. This position has direct responsibility for key access center support functions including workforce management, directly supervising the analysts managing workforce management, healthcare applications, digital transformation, and data analytics. This role will be key in enhancing the Access Center's ability to provide high-quality, efficient services while driving innovation, improving processes, and leveraging data for better decision-making. The Program Manager will collaborate across departments and with external vendors to manage programs and ensure the success of digital initiatives and alignment with organizational goals. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Master’s degree in community health, public policy, community organizing and advocacy, social work, non-profit management or related area.
•5 years of program management experience.
•Supervisory or management experience.
•Understands and/or has had an opportunity to work on equity issues in healthcare, social services, law, policy or other related areas.
•Proven experience in workforce management, healthcare application implementation, and digital transformation initiatives.
•Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs.
•Proficient in using technology as a management-reporting tool and experience working with information technology staff to develop and implement program evaluation systems.
•Strong project management skills managing complex, multi-faceted projects resulting in measurable successes and program growth.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Ability to work both independently and as part of multi-functional, multi-organizational teams.
•Experience having worked with a high-performing, collaborative, constructive peer group.
•Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
•Experience working with multiple stakeholders who may have conflicting priorities.
•Experience working with diverse teams.
•Excellent verbal and written communication skills with exceptional attention to details.
Preferred Job Qualifications:
•Epic Cadence Certification
Physical Demands:
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Directly manages the following programs within the Access Center: workforce management, IVR, data analytics, Salesforce CRM, Online scheduling (Open & Direct), and the Access Center’s digital front door.
•Leads operational improvements in visit adherence and online scheduling optimization
•Lead efforts to gather, analyze, and interpret data to drive decision-making, improve service delivery, and measure performance.
•Implement data analytics tools to generate actionable insights related to contact center performance, patient satisfaction, workforce utilization (~250+ employees), and operational effectiveness.
•Monitor and analyze workforce an key performance metrics (e.g., service level, abandonment rate, call volume, resolution time, wait times) and use insights to drive operational efficiency and staffing levels.
•Develop and present dashboards and reports for senior leadership to track KPIs and ensure continuous improvement.
•Directly impacts operational results across the Rush system through leading and delegating deep dive analyses of access initiatives to increase patient visits.
•Acts as a thought leader in the development and implement programs, services and events designed to address the changing needs of the community and stakeholders.
•Oversee the integration and utilization of healthcare applications within the Access Center to ensure smooth operations and superior service delivery.
•Works collaboratively with Medical Group leadership, physicians, and operational leaders to support standardization of data reporting for the purpose of operational efficiency, improved access and favorable business outcomes.
•Develops and implements a partnership and engagement strategy which is aligned with the mission, vision goals and strategies.
•Coordinate with other departments to ensure the Access Center’s programs and initiatives are fully integrated across the organization.
•Coaches other leaders across the Rush system on how to interpret, understand, and impact access metrics.
•Identifies and build relationships with leaders and key based organizations for potential partnerships, including residents, nonprofit agencies, neighborhood organizations, educational institutions, and government.
•Provides strategic guidance and input to leadership regarding the development and implementation of programs and initiatives, to ensure the perspectives and impact on our key partners are understood and addressed.
•Drive and manage Access digital transformation initiatives aimed at automating and streamlining processes, enhancing patient and provider engagement, and improving overall service delivery.
•Collaborate with D&IS, marketing, and other departments to implement digital solutions, such as chatbots, mobile applications, and self-service portals, to improve customer experiences.
•Establishes consistent, objective program performance standards of accountability, including program evaluation.
•Develops and implements a system to manage and evaluate the skill, experience and professional development needs of all staff.
•Instills a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
•Works with staff to develop objective performance measurements across all programs to ensure consistent, high-quality evaluation, and goal setting for all employees.
•Perform other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.