Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (2:30:00 PM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of security leadership, the Security Officer will provide physical protection for people and safeguard property at all Rush System for Health (Rush) facilities. The Security Officer will accomplish this by fixed and/or roving posts and responding to service calls, requests for assistance and emergencies. The Security Officer will report and document infractions of Rush rules, regulations, and policies as well as violations of federal, state, and local laws and/or ordinances. The Security Officer will exemplify the Rush mission, vision, values, and act in accordance with Rush policies and procedures.
Primary Customers:
Patients, visitors, students, staff, contractors, and other tenants of RUSH.

Other information:

•Must be at least 21 years old.

•High school graduate or GED.

•Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course from an approved provider.

•Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to Human Resources pursuant to a driver’s history check.

•Excellent verbal and written communication skills and customer service.

•Basic computer skills are essential.

•Must be flexible with scheduling.

Preferred Job Qualifications:

•Prior security experience in a healthcare environment.

•Healthcare security certification at the “basic” level by the International Association of Healthcare Security and Safety (IAHSS).

•Cardiopulmonary resuscitation (CPR) certified.

Physical Demands:
•Able to tolerate prolonged walking/standing/sitting for the duration of shift.
•Able to withstand outdoor temperatures throughout the year.
•Able to perform required responsibilities.
•Able to successfully demonstrate the retention, use and maintenance of issued equipment.
•Able to lift at minimum 50 pounds to waist height.
•Able to wear all issued equipment including ballistic vest and duty belt.
Disclaimer:
The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
•Provide fixed (sitting/standing), walking and vehicular patrols of all RUSH buildings and grounds.
•Monitor telephone/radio communications, alarms, and video surveillance equipment.
•Respond to service calls, requests for assistance, and/or emergency situations.
•Observe and document security and/or safety hazards and policy violations.
•Conduct basic interviews and investigations.
•Prepare incident reports, memorandums, and other written documentation.
•Assist law enforcement, fire departments and other emergency agencies during investigations or emergencies.
•Monitor and assist with access control and visitor management.
•Monitor and control vehicular and pedestrian traffic patterns on Rush property.
•Provide security escorts as assigned.
•Participate in property control procedures (patient property and valuables, lost & found etc.).
•Perform dispatching duties as required.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Transition of Care Specialist serves as an expert consultant to hospital staff, and a clinical educator and advocate for patients, with the goals of raising awareness about the benefits of home infusion and optimizing the transition of care for patients referred to the Rush Home Infusion Pharmacy or the HDM portfolio of pharmacies. The Specialist will educate patients, physicians, case managers and all customers regarding disease states, infusion therapy, transitional care management and HDM pharmacy programs and services. The Specialist will facilitate patient care coordination for patients referred to the HDM pharmacies including initial patient set-up and patient/caregiver education. The Specialist interfaces with healthcare professionals and hospital staff in an effort to strengthen partnerships and grow the HDM pharmacies through referrals. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:

• High School Diploma or Equivalent.
• Five years' experience in the alternate site care environment.
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Experience providing customer service to both internal and external customers, including meeting quality standards for service and evaluation of customer satisfaction.
• Excellent interpersonal, verbal and written communication skills and organizational skills.
• Knowledge of and guarantees compliance with: state and federal regulations, accrediting body standards, HDM pharmacy policies and procedures and standards of performance.
• Knowledge of marketing strategies, processes and available resources.
• Ability to develop, plan and implement short- and long-range goals.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Computer skills (Word, Excel, patient databases, email); experience using voicemail and cell phones.
• Telephone, computer systems, copiers, fax machines, calculator and other office equipment as necessary.
• Advanced knowledge of Medicare, Medicaid and insurance benefits.
• Normal office and clinical environments.

• Bachelor's Degree.

• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens and chemotherapeutic agents.

Responsibilities:

• Interacts with area service providers daily to facilitate assessment of patients selected by the hospital/clinic/doctor office to receive care by Rush Specialty Pharmacy
• Assures proper placement of patients referred for Rush Specialty Pharmacy services.
• Coordinates reviews of patient's medical record to gather appropriate assessment documents so that an effective plan of ttreatment can be formulated. Reviews the record to obtain primary and secondary insurance payer information and relays this information to the intake department.
• Educates patients, their caregivers and the Rush Medical Staff about the services and products that the Rush Specialty Pharmacy provides.
• Represents and serves as the point of contact between Rush Specialty Pharmacy and all other levels of care, including physicians, staff nurses, CM staff, agency liaisons and patients/caregivers.
• Effectively communicates with all levels of care, including CM Staff, nursing agencies, medical team members, pharmacy staff, patients and caregivers to assure access to specialty medications through all avenues.
• Works in collaboration with the patient and their caregiver to implement an effective treatment plan with mutual goals, explaining available options, including the advantages and disadvantages of each option.
• Maintains a positive relationship with internal customers, listens to different viewpoints and works collaboratively with others throughout the company to resolve conflicts.
• Educates and assists patients in qualifying for third party financial assistance.
• In conjunction with management, establishes and implements a marketing plan for the community served which includes promotional and educational events and materials, physician, patient and medical staff contacts.
• Maintains a strong knowledge base of all payer contracts to communicate to customers.
• Participates in targeting and prioritizing business opportunities.
• Maintains professionalism at all times. Follows through on commitments to others, delivers on promises, maintains personal integrity, is easily accessible at all times, and serves as a role model for others as evidenced by peer feedback and letters of recognition and support.
• Visits customer referral sources frequently to inquire about satisfaction with the HDM pharmacies; identifies and resolves service issues in a timely manner.
• Other relevant duties as required. 

Rush is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Perioperative Care Unit PrepP2

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 10 Hr (5:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The TBD performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The TBD duties are of a technical nature requiring specialized training and skills The TBD demonstrates the ability to care for patients of all ages in the clinical setting. The TBD exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Successful completion of the institutional screening examination.
• Demonstrates knowledge of age specific variables and growth and development.
• Demonstrates proficiency in the use of the telephone and patient call system(s).
• Successful completion of PCT course with subsequent demonstration of required competency.
• Ability to solve simple problems and prioritize multiple demands.
• Excellent communication and customer service skills.
• Phlebotomy.
• Demonstrates proficiency in the use of Epic.
• Demonstrates proficiency in the use of the telephone and patient call system(s).
• To problem solve prioritize multiple demands
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Work requires lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
•Reports to charge RN or designate for assignment of duties.
•Under the direction of the RN, participates in the implementation of individualized plans of care Assists patients in preparing for procedure as indicated by the patient's individual needs and abilities.
•Obtains patient data and documents accurately in the specific patient's medical record in real time.
•Immediately reports changes in patient condition to the appropriate RN.
•Correctly labels and processes specimens for laboratory analysis.
•Performs EKG.
•Assists with admission, discharge, and transport under the direction of the Registered Nurse, prioritizes workflow. Transports laboratory specimens and patient belongings as required.
•Obtains blood products, supplies and equipment, patient belongings as necessary.
•Rounds assigned areas on a regular basis according to unit protocols.
•Performs point of care testing.
•Provides assistance to staff in all types of procedures, which may include assisting with equipment, assisting with difficult or combative patients and helping to provide emotional support to patients.
•Responds in a timely manner to pick-up and deliver specimen to appropriate areas within the Medical Center. Communicates to responsible RN prior to removing specimen from room.
•Documents movement of specimen within unit protocol.
•Assists nurse with patient positioning and transporting of patients as requested by the nursing staff.
•Demonstrates aseptic technique, when necessary.
•Assists the nurse in the emptying and disposal of fluids related to uncomplicated tubes and drains.
•Documents amounts in the medical record.
•Other duties as assigned.
PATIENT SATISFACTION
•Participates in all patient satisfaction initiatives.
•Assists patients, family members and other visitors proactively at all times.
•Maintains strict confidentiality of all patient information and records.
•Treats patients, visitors and staff with respect and dignity.
INTRAVENOUS LINE INSERTION/PHLEBOTOMY·
•Demonstrates competency to insert peripheral intravenous lines (PIV) and applies dressing in compliance with hospital procedure.
•Demonstrates basic understanding of procedure to be performed ensuring proper placement of PIV line to not interfere with planned procedure.
•Provides instruction/information to patient/significant other concerning placement of IV line/care being provided. Assists in emergency situations as needed.
•Performs phlebotomy as assigned.
•Demonstrates competency in the use of select unit specific monitors, pumps, and other equipment.
MAINTANENCE OF HEMOSTASIS
•Monitors arterial puncture sites on a continuous basis for any signs of unusual bleeding, reports all unexpected bleeding or changes to the site to responsible Registered Nurse.
•Performs appropriate actions as identified in Standard of Care for Arterial Puncture sites (to be developed).
•Recognizes signs of possible hematoma formation.
•Responsible for providing pressure or devices as ordered by Registered Nurse or responsible MD to arterial puncture site.
UNIT RESPONSIBILITIES
•Checks refrigerator/freezer temperatures and documents on appropriate log, notify nursing management of any temperature discrepancies.
•Notify MCE when defrosting of refrigerators is needed (notify Operating Room Education and Quality Coordinator. Notify Charge Nurse of any environmental or safety hazard, which are unresolved and additional assistance, is needed. Monitor procedural areas for clutter, hallway obstructions and misplaced equipment and supplies.
•Pick-up and deliver required items as requested.
•Responsible for the maintaining inventory, restocking supplies with supply Chain staff and identifying items needed for reorder.
•Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine. Independently orders, organizes, and restocks assigned areas according to unit specifications.
•Maintains emergency supplies.
•Maintains a safe patient environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Social Work & Community Health

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Hybrid 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 2 provides advanced support in managing the operational activities of the Department. The Administrative Assistant uses a pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail. The Administrative Assistant accepts appropriate responsibility and prioritizes multiple assignments and projects in a complex and constantly changing environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Three years of progressive experience in an administrative role, preferably in Healthcare.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Excellent communication written and oral skills.
• Ability to analyze data.
• Ability to prioritize multiple initiatives.
• Ability to produce accurate documents and reports.
• Ability to work in complex administrative systems.
• Ability to interact effectively with internal and external customers.
Preferred Job Qualifications:
• Baccalaureate Degree.
Physical Demands:
• Ability to move throughout the Medical Center.
• Ability to lifting or carrying objects 35-40 pounds.

Responsibilities:

• Covers front desk, triage needs of walk-insto waiting room(bothprogrammatic andhospitalpatient/familymemberinquiries) 

• Checks and responds to received program voice mails and emails  

• Meets the administrative needs of department management and staff members  

• Coordinates department-specific programs ormeetings asassigned: planning, preparation of materials, implementation,and evaluation 

• Composesbusiness documents as assigned 

• Creates andmaintainsthe national partner organization trackerand marketing calendar 

• Designsreports to support operations 

• Independently creates correspondence such asfollow-up to meetings,meeting recordings, meeting minutes (AI or otherwise),responsesto employees,etc. 

• Plansemployeeand departmentalspecial events 

• Writes, edits,and formats content of departmental communication 

• Provides instruction to departmental staffregardingcomputer applications 

• Assuresappropriate resourcesare available for staff to be successful in their role 

• Maintains a calendar for staff availability and schedules 

• Provides support for select quality and operational committees including recording and distributing minutes 

• Appropriatelyfollows-up on action between meetings 

• Distributes reports, agendas,and other materials for programs 

• Maintains attendance records and prepares reports as necessary for the program 

• Identifiesand implements improvements in office efficiencies 

• Independently makes travel arrangements forthe management 

• Prioritizes incoming communication, requests for meeting,and escalatesappropriate itemsto management’s attention 

• Maintains a working knowledge of Rush standard computer applications 

• Coordinates manager andstaffoffice space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations 

Other Responsibilities: 

• Maintain basic social media presence; answering messages, postingnew content, etc.  

• Other duties as assigned 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Procurement and MDM

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $46.44 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join a team where data drives impact. As an MDM Analyst, you will play a vital role in maintaining and optimizing the master data that powers critical supply chain operations across our health system. From item and vendor records to financial and operational data, your work will directly support smarter procurement decisions, cost efficiency, and ultimately, high-quality patient care.

In this role, you’ll collaborate across Supply Chain, Finance, IT, and Accounts Payable to ensure data integrity across multiple systems, including ERP and inventory management platforms. You’ll also have the opportunity to build meaningful reports and dashboards using tools like SQL, Power BI, and Tableau—transforming complex data into actionable insights for key stakeholders.

This position is ideal for a detail-oriented, analytical professional who enjoys solving problems, improving processes, and working both independently and cross-functionally. You’ll contribute to data governance initiatives, support system integrations, and help identify opportunities for automation and efficiency as our digital capabilities continue to evolve.

If you’re someone who thrives in a dynamic environment and is passionate about turning data into meaningful business outcomes, we encourage you to apply and be part of a mission-driven organization making a difference every day. 

The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Maintain pristine master data across multiple systems, including Lawson, Workday, PAR-Excellence, and Q-sight
• Develop and enforce comprehensive data management protocols
• Create compelling, actionable dashboards and reports using Power BI, Tableau, and SQL
• Translate complex data insights into clear, strategic recommendations for cross-functional teams
• Partner closely with Accounts Payable, Finance, IT, and Supply Chain to support procure to pay and business intelligence needs
• Align financial data management with supply chain operational requirements
• Support invoice processing, cost tracking, and financial reporting initiatives
• Identify and implement automation opportunities using RPA and other innovative tools
• Develop documentation and training materials to support smooth technology adoption
• Continuously refine data management practices and system capabilities
• Work with our distributors and vendors to ensure accurate demand planning
• Ensure EDI transactions are processed accurately
• Continuously develop their skills and knowledge, either through training programs, readings, conferences, departmental training programs or some combination of these.

Required Job Qualifications:

• Bachelor's degree in Supply Chain Management, Business Analytics, Information Systems, or related field
• 3+ years of proven experience in supply chain operations or data management
• Demonstrated expertise with healthcare ERP systems

Technical Proficiencies:

• Advanced SQL skills
• Proficiency in Power BI or Tableau
• Expert-level Microsoft Excel capabilities
• Hands-on experience with Lawson, Workday, or similar ERP platforms

Technical Skills:

• Advanced SQL skills 
• Proficiency in Power BI or Tableau 
• Expert-level Microsoft Excel capabilities 
• Hands-on experience with Lawson, Workday, or similar ERP platforms

Core Competencies:

• Exceptional independent work capabilities
• Meticulous attention to detail
• Strong analytical and problem-solving skills
• Excellent cross-functional communication
• Proactive process improvement mindset
• Adaptability in a dynamic technology environment

Preferred Qualifications:

• Experience with RPA and process automation tools
• Deep understanding of healthcare supply chain processes
• Prior healthcare technology or data management experience
• Experience as a system administrator for Workday, PAR-Excellence, and Q-sight

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (5:30:00 AM - 10:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Local Candidates ONLY please: This position is remote, but requires training on-site for a period of 3-6 months and needs to be on-site for monthly meetings.

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Quality Assurance (QA) Specialist is responsible for performing quality monitoring to ensure Patient Access staff are adhering to expected workflows, internal policies, registration across the organization and external regulatory requirements. The QA Specialist is a remote position supporting across departmental processes. This position will work closely with Patient Access leadership. This position will provide support for both onsite and remote staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent
•1-2 years of experience
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Ability to analyze and interpret data
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Working knowledge of medical terminology and anatomy and physiology is preferable.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Provides on-going monitoring to compile and track performance at the team and individual level and provides trend data to the management team. Prepares and analyzes internal and external quality reports for management staff to review – High dollar accounts; Aged accounts; Guarantor change account; CEA report; Claim edits; DNB accounts. Works newborn accounts – monitoring the addition of insurance for newborn coverage.
3.Reviews prior account notes for past due balances and any information that might aid in the account resolution process, as well as documents all encounters and actions. Follows up with responsible person managing account for updates to resolution.
4.Monitors daily Metrics dashboard for additional accounts that will impact overall increase in unresolved accounts that would impact department’s dashboard metrics for DNFB, Claim edits, and CFB Days.
7.Exercise exceptional customer service skills when communicating with our team members, as well as our internal customers. Finds resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
8.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement. Initiates requests for financial Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected.
9.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions at all levels.
10.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Breast Imaging Lisle - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Cardiology-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.75 - $72.94 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Clinical Research Nurse 1 (CRN 1) is a licensed nurse who delivers clinical care to research participants while supporting the conduct of clinical studies under the direction of a Principal Investigator (PI). Working as part of a multidisciplinary research team, this role assists with participant recruitment, eligibility screening, informed consent, and protocol adherence.
The CRN 1 monitors participants for changes in health status, manages adverse event reporting, and administers study medications when applicable. The nurse educates physicians and staff on study procedures and keeps the clinical team informed about protocol updates and participant status changes.
This entry-level research nursing role requires strong foundational nursing skills, a willingness to learn clinical research regulations, and the ability to communicate with diverse participants and care teams. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Education: Bachelor of Science in Nursing (BSN) OR Master of Science in Nursing (MSN)
•Experience: Two years of clinical nursing practice experience required
•Licenses: Current State of Illinois Registered Nurse Licensure
•Certifications: Current Basic Life Support certification for Healthcare Professionals
Knowledge, Skills, and Abilities:
•Regulatory Compliance Awareness – Able to demonstrate introductory knowledge of Good Clinical Practices and/or Good Documentation Practices, human subjects protections, institutional, local, state and federal guidelines and regulations related to clinical research
•Communication Skills – Ability to communicate complex clinical and regulatory concepts in easy-to-understand language.
• Participant Engagement – Ability to build rapport with diverse participants and peers
•Judgment & Escalation – Demonstrated problem-solving, critical decision making, and professional judgment Time Management – Strong organizational skills and attention to detail
•Teamwork & Collaboration – Ability to work successfully both independently and in team settings.
•Flexibility – Flexible work hours and travel may be required
Preferred Job Qualifications:
•Experience: Two years of experience in clinical research as appropriate to study population.
•Certifications: Clinical specialty certification appropriate to study population
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job It is not to be construed as an exhaustive statement of duties, responsibilities or requirements

Responsibilities:
JJob Responsibilities:
Relationships and Caring
•Delivers protocol-required nursing care to research participants, including monitoring of health status and documentation
•Follows participant care plans based on protocol requirements and participant needs
•Assesses participant status and communicates follow-up needs to the PI or interdisciplinary care team in alignment with protocol
•Communicates study details and updates to participants, families, and interdisciplinary care team members
•Educates interdisciplinary care teams on protocol requirements
•Notifies the PI and care team of changes in participant health status.
Evidence-Based Practice
oPerforms protocol-defined procedures including medication administration, clinical assessments, and sample collection under supervision.
oEnsure accurate documentation of tasks performed
oSchedules study visits and prepares materials and source documentation per protocol.
oReminds participants of required tests or procedures
oReviews and enters data into study systems accurately and on time
oCoordinates specimen handling and shipping; ensures compliance with sponsor and federal safety requirements
oRecognizes and reports unexpected events, documentation errors, or potential deviations to appropriate staff.
oReports protocol deviations and serious adverse events to the study sponsor and IRB as applicable
Systems Use and Documentation
oMaintains current knowledge of disease-specific conditions and research trends relevant to assigned studies.
oCompletes all required protocol-specific and system trainings
oApplies ALCOA principles to ensure high-quality documentation and data entry across systems
oNavigates multiple systems (including OnCore, REDCap, Epic) to manage participant data, schedule visits and support workflow accuracy
Critical Thinking
•Reviews patient charts and study eligibility criteria; seeks additional information to ensure accurate enrollment, if needed.
•Supports recruitment activities for assigned study participants
•Tracks visit schedules and confirms that study procedures, labs, and documentation are completed per protocol.
•Identifies and communicates potential issues or protocol deviations to the PI or manager
•Maintains routine communication with PI and study team regarding visit completion and participant status, including changes in health status
•Prepares basic documentation and supports monitoring and audit readiness under supervision
•Provides required visit data and procedural documentation in CTMS or other systems to support financial tracking and billing accuracy
Leadership
•Participates in study team meetings and follows assigned responsibilities to support clinical research activities.
•Assists in orienting new research staff to study procedures under supervision
•Assists in preparing regulatory documents and collaborates with regulatory coordinators to submit IRB forms or updates, as directed
•Other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Financial Coordinator-Transition of Care timely transitions of care by coordinating discharge prescriptions between providers, pharmacies, payers, and patients. This role ensures prescriptions processed, adjudicated, and delivered or made available to a patient without delay. The coordinator serves as a central point of communication across inpatient care teams, outpatient pharmacies, and medication access resources to remove barriers related to cost, coverage, and delivery logistics. The position plays a critical role in improving patient outcomes by reducing readmissions and enhancing the overall discharge experience from a Rush facility.

These activities include but are not limited to: providing an estimated patient financial responsibility for discharge prescriptions, identifying, and providing insurance-related information (in-network, contractual information) to inpatient care teams, and coordinating prescription filling and dispensing via meds-to-beds. The coordinator provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:
• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).
• Understands basic concepts as they pertain to registration and insurance.
• Proficiency with the Microsoft Office Suite.
• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.
Preferred Job Qualifications:
• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.
• Bilingual proficiency preferred.

Responsibilities:

• Calculates an estimated patient cost and out of pocket, responsibility, and answers questions regarding patients’ financial responsibility.
• Accurately documents status, barriers, and viable solutions to patients receiving medications at charge.
• Administers financial assistance applications in compliance with the department Financial Assistance Program.
• Accurately makes payment arrangements with patients and supplies supportive documentation.
• Accurately accepts and applies payments according to policy and procedures.
• Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.
• Obtains all required documentation needed for prescription medication billing, including coordination of benefits.
• Creates and maintains various reports relating to discharge medication access and meds-to-beds services.
• Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill
• Performs financial counseling for self-paying and assists them on programs offered by the medical center.
• Refers appropriate patient population to public aid consultants.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Join our team as a Prior Authorization Specialist I and play a vital role in supporting patient care behind the scenes. In this position, you will help ensure patients receive timely access to services by securing insurance authorizations, verifying coverage, and collaborating with clinical and administrative teams across the organization. Your work directly contributes to a seamless patient experience and the overall success of the revenue cycle. 

This is an excellent opportunity for someone looking to grow a career in healthcare administration. You’ll gain hands-on experience working with insurance providers, learning medical terminology, and navigating systems like Epic—all while developing valuable skills in problem-solving, communication, and data accuracy. 

We’re looking for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment. If you enjoy helping others, working collaboratively, and building a foundation in healthcare operations, this role offers a meaningful and rewarding path forward. 

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
• Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
• Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties.
• Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Performs other duties as assigned for the operational effectiveness and success of the department.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
• Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
• Other duties as needed and assigned by the supervisor/manager.

Required Job Qualifications:

• High school graduate or equivalent.
• 0-1 year of experience
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Ability to analyze and interpret data
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications:

• Associates Degree in Accounting or Business Administration
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Rush Access Center - Office

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.