Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Patient

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (6:00:00 AM - 9:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $0 - $0 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Assists with inventories, receives food supplies, prepares, assembles and conveys food, patient trays and supplies to areas of usage or storage; disassembles serving stations or areas, conveying equipment or supplies to proper cleaning or storage area; clean and maintains equipment; cleans the kitchen and related areas to maintain sanitary conditions which meet Board of Health standards; assists the cooks and bakers. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• H. S. Diploma or GED preferred.
• Must be able to communicate verbally and in writing in English and demonstrate reading ability. Note: On the Job Training Competency will be evaluated.
• Able to perform as an active team player.
• Good interpersonal skills, outgoing personality.
• Able to demonstrate basic math skills.
• Able to operate foodservice equipment such as dish machine, scrubber.
• Elementary cooking skill and experience with institutional food service equipment.
• Six months or more experience as a FSAII.
• Must be able to tolerate working close to hot equipment.
• Hazards: Will have potential exposure to broken glass, steam, moving belts, etc.
Preferred Job Qualifications:
• Foodservice experience.
Physical Demands:
• Lift boxes/food weighing up to 65 pounds.
• Pull/push carts filled with food trays. (Must manipulate two carts simultaneously).
• Work demands 100% walking and/or standing.
• Work duties may demand standing in place for extended periods, stooping, bending, lifting, pushing and pulling.
• Work environment involves the ability to tolerate temperature and climate changes (hot, humid, cold, steam, wet).
• Requires individual to move in and out of refrigerated areas and work in a dish room operation, which is a warm, wet and noisy area.

Responsibilities:
•Assembles, sets up, conveys, transports, and stores food, supplies, meal trays, catering orders as directed throughout the kitchen and medical center.
•Responsible for keeping elevator key and its return before going off duty; informs supervisor of any elevator problems.
•Plugs in equipment and sets up serving lines, ascertains the progression of the service of food and notifies the cooks and bakers of the timing of "special items"; Anticipates needs on the tray/serving lines and relates problems to proper individuals; Keeps tray/serving lines supplied with necessary food items; Removes unused food from serving lines.
•Assists with food and bakery production; Performs production and portioning tasks as directed.
•Maintains standards of cleanliness and sanitation of all surfaces, equipment, work areas, and storage (dry, refrigerated, and freezer) areas; Steams and cleans portable equipment; moves mobile equipment, sweeps and scrubs (with mechanical scrubbing machine) all areas of the kitchen; Maintains/cleans scrubbing machine.
•Performs ware washing activities including soak sink procedures, cart unloading, scrap line operation, pot and pan cleaning, dish machine operation, dish room cleaning, and cart washing.
•Helps receive, date, and put away deliveries; stores in proper refrigerators, freezers, or storeroom; rotates stock; cleans shelves, removes pallets; conducts inventory and assists with paperwork as needed for (storeroom and production).
•Disposes of waste and garbage in proper manner to assigned destination and cleans the area equipment involved.
•Assists with training personnel as assigned.
•Follows hospital and departmental policies and procedures. Food Service Assistant III Job Description Page two
•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Enterprise Svcs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Financial Services Representative 1 manages assigned open receivable accounts for Medicare. The positions responsible for securing reimbursement, and performing actions such as re-bills, debit & credit, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits. The Financial Services Representative 1 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School diploma or GED equivalent
• 1 year of experience.
• Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for Medicare.
• Able to enter and retrieve data within FSS0/ASF
• Familiar with Nebo's eCare billing editors such as Classic and CMS.
• Strong familiarity with medical terminology and patient financial matters.
• Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
• Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
• Strong interpersonal skills are required for communication of finance-related issues to management and ancillary departments.
• Sound understanding of billing processes and eligibility requirements of private and governmental payers.
• Able to work independently.
• Good time management skills and possess the ability to multi-task.
• Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
• Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
Preferred Job Qualifications:
• Prior experience using Epic for Hospital Billing.

Responsibilities:
1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is processed correctly.
2. Follow up of claims to the appropriate payer for reimbursement: Work directly with various departments to insure the charges are properly credited and / or debited.
3. Develop, manage, and maintain various electronic documents used to manage these projects.
4. Develop and report status of the project weekly.
5. Eagerly accept challenging assignments.
6. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
8. Monitor the CMS, National Governmental Services (NGS), Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
9. Work within your team to insure the team has all related job responsibilities.
10. Develop, implement, & monitor system enhancements.
11. Develop and communicate constructive feedback / issue solutions for problems as discovered.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 5 Kellogg - Adult Observation Unit

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Day Shift: 7:00 AM to 7:30 PM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.00 - $26.25 per hour

Summary:
The Patient Care Technician II (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skills including but not limited to routine (daily) utilization of phlebotomy skills. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Maintains current BLS certification.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
• Phlebotomy.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development. 1.13 Immediately reports changes in patient condition to the appropriate RN.
1.14 Performs phlebotomy routinely, as delegated; correctly labels and processes specimens for laboratory analysis.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of Epic...
3.3 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.3.4 Consistently documents in real time at the point of care.
4. Maintains a safe and orderly, well-equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates a willingness to accept positive and negative feedback and changes behavior as indicated.
5.4 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Pulmonary - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant Lead is responsible for the daily management and direct supervision of clinic staff. The Medical Assistant Lead (MA) is responsible for assisting physicians, mid-level practitioners, and registered nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The MA assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the MA will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA (includes principles and techniques of injections and medication administration)
• Current CPR certification
• High school diploma/GED required.
Preferred Job Qualifications:
• Graduate of an accredited Medical Assistant program
• One year of clinical experience
• Phlebotomy experience
• Epic Ambulatory experience
Competencies:
• Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Excellent organizational skills
• Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
• Proactively resolves conflict to improve team relationships in support of a healthy work environment
• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
• Provides leadership consistent with Rush Missions and Values
• Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

Responsibilities:
•Participates in recruitment efforts with interviewing, and hiring direct reports.
•Coordinates onboarding and off-boarding of clinic staff.
•Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
•Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
•Provides training and mentorship to direct reports
•Provides education to staff in the clinic.
•Conducts annual performance reviews in conjunction with manager.
•Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
•Ensures compliance with accreditation and regulatory bodies within area of responsibility.
•Coordinates and maintains organized patient flow.
•Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
•Prepares patient for exam based on reason for visit.
•Prepares and supports patient and assists provider with procedures.
•Reviews appointment schedules and ensures all patient charts are available for the visit.
•Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
•Performs basic lab and testing procedures according to standards.
•Performs phlebotomy and EKGs.
•Administers immunizations as ordered by the physician.
•Administers RUMG-approved intramuscular or subcutaneous medications after competency has been assessed, verified, and documented.
•Performs Tuberculin skin testing upon order of the physician.
•Demonstrates appropriate population-specific techniques with patients.
•Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
•Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
•Calls patients regarding test results and medical instruction under the direction of a physician.
•Calls in medical refills under the direction of a physician or protocol.
•Documents patient care information in the outpatient medical record according to standards.
•Assists with scheduling of patient tests, procedures, and follow-up appointments.
•Assists in the care, cleaning, and sterilization of equipment and instruments.
•Maintains the inventory of medical and linen supplies.
•Maintains quality control for equipment.
•Provides cross-coverage to other clinical areas as assigned.
•Participates in quality improvement projects.
•Maintains compliance with the Joint Commission standards and other regulatory bodies.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Allergy-Immunology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Sign on Bonus: $3,000

Pay Range: $22.72 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: Emergency Department

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Day Shift: 7:00 AM to 7:30 PM

Work Schedule: 12-Hour Shifts - Weekends included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $21.00 - $26.25 per hour

Summary:
The Patient Care Technician II (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skills including but not limited to routine (daily) utilization of phlebotomy skills. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma or equivalent.
• Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
• Maintains current BLS certification.
• Successful completion of the institutional screening examination.
• Ability to solve simple problems.
• Excellent communication and customer service skills.
• Phlebotomy.
Preferred Job Qualifications:
• Prior clinical experience in an acute care setting.
Physical Demands:
• The ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Lifting or carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development. 1.13 Immediately reports changes in patient condition to the appropriate RN.
1.14 Performs phlebotomy routinely, as delegated; correctly labels and processes specimens for laboratory analysis.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of Epic...
3.3 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.3.4 Consistently documents in real time at the point of care.
4. Maintains a safe and orderly, well-equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates a willingness to accept positive and negative feedback and changes behavior as indicated.
5.4 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Glenview, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Lung Center Svc Line

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•At least three years of clinical experience as a Medical Assistant required.
•Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA (includes principles and techniques of injections and medication administration)
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•High school diploma/GED required.
•Current CPR certification
Preferred Job Qualifications:
•Graduate of an accredited Medical Assistant program
•Prior supervisory experience
•Phlebotomy experience
•Epic Ambulatory experience
Competencies:
•Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
•Excellent communication and interpersonal skills
•Excellent customer service skills
•Excellent organizational skills
•Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
•Proactively resolves conflict to improve team relationships in support of a healthy work environment
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
•Provides leadership consistent with Rush Missions and Values
•Demonstrates loyalty and allegiance to the program by representing and supporting management policies
•Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Participates in recruitment efforts with interviewing, and hiring direct reports.
•Provides training and mentorship to direct reports
•Tracks and monitors CMA quality outreach volumes and provides remediation training as needed
•Partners with clinic leadership to ensure direct reports work within CMA scope of practice
•Coordinates daily huddles with CMA Leads, ensuring coverage is assigned as needed
•Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
•Demonstrates accountability for enforcing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
•Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs
•Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs
•Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff
•Assists in conflict resolution through communication of concerns to management.
•Provides education to staff in the clinic.
•Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
•Performs procedures within CMA scope as defined by Rush University Medical Group
•Ensures compliance with accreditation and regulatory bodies within area of responsibility.
•Coordinates onboarding and off-boarding of clinic staff.
•Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
•Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
•Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
•Prepares patient for exam based on reason for visit.
•Reviews appointment schedules and ensures all patient charts are available for the visit.
•Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
•Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
•Calls patients regarding test results and medical instruction as defined by scope
•Documents patient care information in the outpatient medical record according to standards.
•Assists with scheduling of patient tests, procedures, and follow-up appointments.
•Assists in the care, cleaning, and sterilization of equipment and instruments.
•Maintains the inventory of medical and linen supplies.
•Maintains quality control for equipment.
•Provides cross-coverage to other clinical areas as assigned.
•Participates in quality improvement projects.
•Maintains compliance with the Joint Commission standards and other regulatory bodies.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60612

Hospital: Rush University Medical Center

Department: 9 North Atrium - General Medicine

Work Type: Full-Time - 36 Hours per week (0. 9 FTE)

Shift: Day Shift: 7:00 AM to 7:30 PM

Work Schedule: 12-Hour Shifts - Weekends Included

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $20.00 - $24.75 per hour

Summary:
The Patient Care Technician (PCT) performs a variety of clinical and environmental tasks under the direction of the Registered Nurse. The PCT duties are of a technical nature requiring specialized training and skill. The PCT demonstrates the ability to care for patients of all ages in the clinical setting. The PCT exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma or equivalent.
•Maintain current BLS certification.
•Prior formal clinical training. This may include CMA, CNA, PCT, EMT, corpsman, paramedic, and nursing or medical student experience.
•Successful completion of the institutional screening examination.
•Ability to solve simple problems.
•Excellent communication and customer service skills.
Preferred Job Qualifications:
•Prior clinical experience in an acute care setting.

Responsibilities:
1. Assists the RN in the delivery of patient care.
1.1 Reports to charge RN or designate for assignment of duties.
1.2 Maintains a safe patient environment.
1.3 Sets priority of duties based on needs of patient and unit, under the direction of the RN.
1.4 Under the direction of the RN, participates in the implementation of individualized plans of care.
1.5 Assists patients in activities of daily living.
1.6 Accurately obtains patient data and documents all care in the appropriate patient care record.
1.7 Performs routine procedures, treatments and specimen collections.
1.8 Demonstrates aseptic technique, when necessary.
1.9 Assists RN or physician with advanced procedures.
1.10 Assists the nurse in the management of uncomplicated tubes and drains.
1.11 Performs specific patient care procedures such as blood glucose testing, specimen collection, etc.
1.12 Demonstrates knowledge of age specific variables and growth and development.
1.13 Immediately reports changes in patient condition to the appropriate RN.
2. Transports patients and (other) items as needed.
2.1 Assists with admission, discharge, and transport of patients.
2.2 Transports laboratory specimens and patient belongings as required.
2.3 Obtains blood products, supplies and equipment as necessary.
3. Competently utilizes technology.
3.1 Demonstrates proficiency in the use of the telephone and patient call system(s).
3.2 Demonstrates proficiency in the use of EPIC.
3.3 Consistently documents in real time at the point of care.
3.4 Demonstrates proficiency in the use of selected unit specific monitors, pumps, and other equipment.
4. Maintains a safe and orderly, well equipped environment.
4.1 Maintains a safe work environment: Keeps patient rooms and unit orderly, according to guidelines and unit routine.
4.2 Independently orders, organizes, and restocks according to unit specifications.
4.3 Replenishes patient room supplies.
4.4 Maintains emergency supplies.
5. Demonstrates a professional work style in interactions with internal and external customers.
5.1 Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
5.2 Negotiates break time and communicates departure and return time per unit protocol.
5.3 Demonstrates initiative and self-direction in work habits.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Neurology General - Neurohospitalist

Work Type: Full Time 

Neurohospitalist – Clinical Faculty 

Rush University Medical Center 

Chicago, IL 

 Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Neurohospitalist.  

Position Overview 

The Department of Neurological Sciences at Rush University Medical Center is seeking a dedicated, board-certified/board-eligible Neurohospitalist to join our expanding inpatient neurology team. This position is ideal for a physician passionate about acute inpatient care, rapid triage, and the management of complex neurological emergencies. Candidates will receive a faculty appointment at Rush University, with rank and track commensurate with experience. Clinical coverage responsibilities may include service at the Rush Oak Park campus.  

Key Responsibilities

•Inpatient Acute Care: Provide expert, timely evaluation and management of hospitalized patients presenting with a wide spectrum of acute neurological conditions, including acute stroke, status epilepticus, encephalopathy, neuromuscular respiratory failure, and central nervous system infections.

•Consultative Services: Deliver high-quality inpatient consultation services for various medical, surgical, and intensive care units across the medical center.

•Multidisciplinary Collaboration: Work alongside an integrated team of advanced practice providers (APPs), neurology residents, fellows, nurses, physical therapists, and case managers to optimize patient outcomes and throughput.

•Academic & Educational Engagement: Teach, mentor, and supervise residents, medical students, and fellows during their inpatient rotations.

•Quality & Process Improvement: Participate in hospital quality improvement initiatives, stroke metrics enhancement, and clinical protocols to ensure evidence-based care delivery.

Qualifications & Requirements

•Education: Graduate of an ACGME-accredited neurology residency program.

•Fellowship (Preferred): Completion of a fellowship in Vascular Neurology, Neurocritical Care, or dedicated Neurohospitalist training is a plus, though general neurohospitalists with strong acute care backgrounds are encouraged to apply.

•Certification: Board certified or board eligible in Neurology by the American Board of Psychiatry and Neurology (ABPN).

•Licensure: Eligible for an active, unrestricted Illinois medical license and controlled substance registration.

•Skills: Outstanding clinical diagnostic skills, ability to thrive in a fast-paced environment, and strong interpersonal and communication skills.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized both for clinical excellence and as a top employer. U.S. News & World Report placed Rush on its Best Hospitals Honor Roll for 2026–2027, ranking it among the top 50 of more than 4,500 hospitals evaluated and No. 1 among Illinois and Chicago-area hospitals. Vizient awarded Rush its Quality Leadership Award, marking the 13th consecutive year the health system has ranked among the top 10 of 99 academic medical centers nationwide. On the workplace side, Modern Healthcare named Rush one of the Best Places to Work in Healthcare in 2026, citing its culture, financial rewards, and training and advancement opportunities, while Becker's Hospital Review similarly included Rush University System for Health on its 2026 list of top places to work in healthcare, pointing to culture, comprehensive compensation and benefits, and extensive mental health resources as key factors.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Compensation Pay Range: $296,000 - $376,000

 Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

 Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $62.92 - $94.37 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Pharmacy Specialist performs specified distributive and clinical pharmacy activities and related services as they pertain to providing safe and effective infusion therapies (in accordance with State, Federal and OSHA regulations) for the Home Infusion Pharmacy. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science in Pharmacy.
•Currently licensed as a Registered Pharmacist in the State of Illinois.
•Experience and strong knowledge base in intravenous admixture services, intravenous drug therapy and chemotherapy.
•Capable of assuming responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses and other healthcare professionals.
•Be able to work effectively with others to provide safe and effective drug therapy.
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
•Flexibility with work schedule.
•Participation and membership in professional societies and organizations.
•Excellent verbal and communication skills.
•Dependable in attendance and job performance.
•Good organizational and time-management skills.
•Team player with a positive attitude and work ethic.
Preferred Job Qualifications:
•Doctor of Pharmacy or ASHP Residency.
•Two years recent experience in an acute-care setting or one year recent experience in home infusion therapy.
Physical Demands:
•Normal office, warehouse and clinical environments.
•May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
1. Receives, reviews and verifies all new patient orders and documents are the same on the respective order form.
2. Provides consultation and answers inquiries from patients, families, physicians and other healthcare professionals regarding medications and their appropriate use.
3. Supervises, coordinates, directs and/or participates in the preparation of sterile intravenous admixtures, dispenses all pharmaceuticals and related supplies and equipment in accordance with federal, state and local laws and standards of practice which govern the profession of pharmacy.
4. Processes and checks all medications, supplies and equipment prior to dispensing from the pharmacy. Process all orders in a timely fashion.
5. Maintains pharmacy records in accordance with applicable laws and regulations.
6. Maintains clinical skills and knowledge of pharmacotherapy by reviewing the literature and attending in-services, seminars and conferences.
7. Accurately administers all procedures involved with the procurement, inventory control, record maintenance and distribution of investigational drugs.
8. Monitors drug therapy and communicates relevant findings to other health care professionals who are also responsible for patient care.
9. Supervises support personnel in the data entry process, filling and dispensing of prescriptions, proper storage and adequate inventory control of drugs.
10. Participates in on-call rotation.
11. Participates in orientation/training programs for new personnel and current staff. Participates in the educational activities of pharmacy technicians and serves as a preceptor exposing them to all aspects of pharmacy practice.
12. Participates in departmental Quality Assurance activities.
13. Performs marketing support functions as requested.
14. Attends department meetings as scheduled.
15. Performs within the framework of the RUMC/HDM. L.L.C. policies and procedures.
16. Performs other tasks or special projects as assigned by management.
17. Use of telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (11:00:00 AM - 7:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.