Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Food and Nutrition Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 8

Work Schedule: 8 Hr (9:00:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Production Supervisor oversees the food production to meet food safety, nutritional, revenue, expense and customer satisfaction targets. The supervisor is responsible for adequately training staff to organize the daily food operations effectively and efficiently for Rush Oak Park Hospital. Coordinates with the leadership team on activities to ensure operational continuity and service standards. Ensures food production compliance with all applicable regulatory agencies, department quality monitors and targets and corporate and departmental policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Associate Degree in Culinary Arts, Hospitality, Food Service Systems or five or more years of relevant experience in a leadership capacity in foodservice operations.
And
•Serv Safe Food Protection Manager Certification and Allergen Certification required within
Six months of hire
•Two or more years of operations leadership experience working in a fast paced food environment required.
•Ability to communicate (both verbal and written) effectively with clients, customers of clients and support staff.
•Ability to compile and summarize reports required.
•Requires the ability to work with confidential employee, patient and Rush information.
•Knowledge of budgets
•Self-directed, strong interpersonal skills, excellent organizational skills, problem identification and solving, strong communication skills, and conflict resolution.
Executive Chef preferred
Abilities:
•Ability to exert 25 pounds of effort to push or pull a cart, ability to lift and carry 40 pounds minimum, stooping, kneeling, reaching, sufficient dexterity to operate kitchen utensils and computer keyboard, able to communicate using a variety of audio-technology, able to see, 25% of time sitting, 75% of time standing or walking.
•The above is intended to describe the general content of and requirements for the performance of this job. It shall not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Develops and implements menus, recipes and service concepts for assigned units.
2.Oversees food production and food safety for unit.
3.Maintains department service standards for quality products and food safety.
4.Maintains and utilizes computerized systems to manage production data.
5.Ensures accurate data entry, and analyzes appropriate inventory tracking, quality control measures and quality initiatives.
6.Oversees that there is appropriate forecasting, production, and waste controls in place to ensure appropriate use of hospital resources.
7.Supervises cooks and ingredient control.
8.Responsibility for hiring, training, counseling, performance appraisals and disciplinary action.
9.Provide floor leadership and daily support to the front line team.
10.Controls the department food and supply inventory and completes ordering process for the department
11.Monitors department procurement activities to ensure efficient utilization of resources.
12.Meets budget targets through menu and recipe development.
13.Meets customer and corporate foodservice related satisfaction standards.
14.Ensures quality control, (i.e. food quality and temperature) measures for food production.
15.Ensures compliance with all regulatory agency standards and all departmental and organizational policies and procedures.
16.Ensures compliance with all departmental requirements for in-service training, employee orientation and training, timely completion of performance appraisals, and timely submission of department reports.
14. Collaborates with FNS leadership team in the department to ensure that department goals are accomplished.
15. Manages department projects as assigned.
16. Attends and contributes to departmental meetings.
17. Precepts dietetic interns during FNS management rotation.
18. Drives programs and services that support the Mission, Vision, and Values of the medical center.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Health Credentialing-CVO

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 8:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Coordinates Medical staff credentialing activities; responsible for providing varied clerical support, including data entry and physician database maintenance (ECHO); credentialing processes and other duties that support various Medical Staff Office activities. Serves as effective liaison between the Medical Staff and Medical Center Administration; provides insight into Medical Staff organization, bylaws, rules and regulations, State and Federal Regulatory Agencies, accreditation compliance and other critical matters that affect the healthcare environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma, GED or equivalent.
• Highly attentive to detail and accuracy and possess strong organization skills.
• Candidate should possess excellent oral and written communications skills.
• Display professional demeanor and ability to relate positively with other department and hospital staff.
• Work well as a member of a team and maintain confidentiality at all times.
• Proficiency in Microsoft Word, Excel applications and database systems.
Preferred Job Qualifications:
• Associate’s degree from two-year college.
• One year credentialing experience in medical staff services.
• Certified by the National Association Medical Staff Services (NAMSS).

Responsibilities:
1.Initiates, oversees, administers, verifies, compiles, manages and maintains confidential research required for credentialing of initial applicants (Physicians, Dentists, Podiatrists, etc., and Allied Health Professional staff.
2.Process according to established legal, State and Federal agency, State licensing board, and TJC standards.
3.Prepares and reports all research and forwards to departmental chairpersons, Medical Staff committees, and to the board for review and action.
4.Coordinates tracks and monitors flow of information to ensue the timely processing and notification of applicants in accordance to guidelines outlines in the Medial Staff Bylaws.
5.Implements, coordinates, monitors, and maintains effective credentialing processes intended to appropriately credential physicians and non-physicians for reappointment and/or clinical privileges. Monitors the process by auditing credentials files, medical staff committee and department meetings to ensure timely and appropriate appointment and privileging activities.
6.Process according to established guidelines set by the Medical Staff bylaws on an ongoing basis.
7.Responsible for the maintenance of systems to ensure a method for Medical Staff review and privilege change requests.
8.Coordinates data collection process for Medical Staff reappointment, recredentialing and pre-delineation of privileges. Tracks and monitors process and completes necessary follow-up to ensure timely processing.
9.Follows legal, State and Federal agency, State licensing board, and TJC standards.
10.Consults with departmental chairmen after data is compiled and then prepares for Medical Staff committee review
11.Prepares and distributes materials for reappointment.
12.Keeps current with all accreditation standards and legal requirements related to medical staff affairs ensuring that operations conform to current and appropriate regulations.
13.Coordinates Medical Staff department/committee meeting activities in collaboration with the manager of Medical Staff Services to include meeting preparation and management, development of pre-meeting agendas and after meeting follow-up activities in direct relations to all department/committee meetings assigned.
14.Responds to reference requests from other facilities (i.e., hospitals, HMO’s, insurance companies) concerning practitioners currently or previously on staff.
15.Initiate and carry out bi-weekly correspondence related to LEAP ON-Line training requirements.
16.Inform department chairs of outstanding courses for their department staff.
17.Contact physicians regarding outstanding courses.
18.Act as liaison with Human Resources regarding course assignments.
19.Provide quarterly updates to departments regarding staff members.
20.Contact departments regularly regarding staff rosters; i.e., new physicians, terminations demographic information, etc. to ensure accuracy of information the MSO database.
21.Point person for external/internal query requests, e-mails to medical staff, Advance Practice Nurses and Physician Assistants, (Includes maintenance of e-mail addresses for above groups).
22.File, scan correspondence from medical staff files as needed.
23.Data entry of faculty files in Cactus database.
24.Maintain office supplies for Medical Staff Office.
25.Provide phone coverage.
26.Assist with all ad hoc Medical Staff and House staff mailings. Assist with preparations for Annual & Semi Annual/Faculty meetings/Dinner.
27.Responsible for mailbox and locker assignment and upkeep.
28.Log meeting attendance for various committees, semi-annual, annual meetings and other ad-hoc duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Guest Relations Info Desk

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (11:30:00 AM - 8:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service, and support in a timely manner. Individuals in this position are expected to behave in a positive, professional, and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.
In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Other information:
•Required Job Qualifications:
•High School diploma or equivalent required
•18 Years of age or older
•Preferred Job Qualifications:
•One year of college
•1-2 years previous job related experience
•Physical Demands:
•The ability to independently move between work stations on campus

Responsibilities:
•Initiate greetings and positive interaction with patients, visitors, and staff.
•Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.
•Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.
•Respect all customers’ privacy, perspective, priorities, time, and abilities.
•Exercise sound judgment and appropriate discretion in resolving guest relations service issues.
•Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.
•Monitor and report on trends related to service needs for continuously improving service delivery.
•Always comply with Guest Relations policies and procedures to ensure high quality service delivery.
•Communicate patient arrivals to clinical personnel.
•Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.
•Assist with support for effective patient flow.
•Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.
•Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.
•Ensure all vendors are listed on the SharePoint site before issuing an access badge.
•Ensure that appropriate patient information is entered into the EPIC system.
•Collaborate with coworkers and manager on scheduling requirements and be present at assigned workstations as scheduled. Requirements may vary according to department needs.
•Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 PM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Surgical Technologist assists in patient care and surgical services under the supervision of a registered nurse. The primary responsibility of this person is to carry out the function of the scrub role during surgical procedures. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Graduate of an accredited Surgical Technologist program.
•Progressive experience.
•Analytical ability.
•Communication skill in order to teach.
•Able to interact effectively with others in difficult situations.
•Able to check documents for errors and use a keyboard to enter or retrieve data.
•Demonstrates competency in scrubbing all assigned surgical procedures
•Demonstrates manual dexterity in handling instruments and equipment
•Demonstrates knowledge of progressive steps in specific surgical procedures.
•Demonstrates sound judgment and decision making at all times. Assists nursing personnel by carrying out additional duties as delegated.
•Demonstrates flexibility by accepting routine and non-routine assignments.
Preferred Job Qualifications:
Physical Demands:
• Lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
•Establishes and protects the integrity of the sterile field and back table at all times.
•Takes corrective action and reports events to RN in room.
•Handles/secures instruments, cords and draping materials utilizing aseptic technique.
•Prepares instrumentation and equipment for decontamination per established protocols.
•Demonstrates basic operating room technical skills
•Participates in surgical cases in select areas as assigned.
•Prioritizes scrub activities based upon the type of surgical procedure and the needs of the surgical team members.
•Prepares sutures/other specified supplies per Operating Room Information System preference cards.
•Obtains and safely assembles necessary equipment specific to the surgical procedure, surgeon preference and individual patient needs.
•Assists in opening sterile supplies Applies knowledge of anatomy and physiology to individualize set up for surgical procedures.
•Ensures equipment is functional; Identifies specialty instruments by type, function and name.
•Ensures surgical items such as sponges, instruments are accounted for according to Operating Room policies and procedures.
•Ensures and notifies surgical team of incorrect processes of surgical procedures. Anticipates the needs of the surgical team
•Ensures Personal Protective Equipment and biohazard waste procedures are adhered to.
•Collaboratively with all members of the health care team to ensure patient's privacy is protected
•Restocks rooms according to the established par stock lists.
•Participates, actively, in unit/area meetings.
•Continually improves personal skills to ensure the highest quality patient care, education of patients, staff and students, research and community service.
•Treats patients, visitors and staff in a caring manner with respect and dignity.
•Maintains a safe and orderly work environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Food and Nutrition Services

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 2

Work Schedule: 4 Hr (4:00:00 PM - 8:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Responsibilities includes patient facing food service on assigned units, cashier duties, food handling, dish room and sanitation. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Will train on the job.
•Interpersonal skills with the ability to concentrate and pay close attention to detail necessary.
•Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
•Ability to write routine reports and correspondence.
•Ability to effectively present information in one-on-one and small group situations to patients, families and associates of the organization.
•Ability to add, subtract, multiply, and divide in all units of measure.
•Basic computer skills.
•Ability to apply common sense understanding to carry out instructions furnished in written, or oral form.
•Ability to deal with problems and offer solution
Preferred Job Qualifications:
•Previous food service experience
•High school graduate or G.E.D.
Physical Demands:
•Ability to work in a fast pace environment.
•Ability to bend, kneel, lift up to 25#, if necessary.

Responsibilities:
•Takes patients menu selections prior to each meal, complies with dietary restrictions on special modified diets in accordance with food allergies and
sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
•Communicates and practices patient safety goals and patient confidentiality.
•Utilizes equipment in performing job functions according to department’s safety procedures.
•Assists in daily cleaning operations as needed to include dish room duties to ensure all necessary service ware is available for next meals service.
•Required to participate and attends departmental meetings and staff development programs.
•Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and visitors.
•Maintains sanitation standards of the department including disposal of waste in the proper manner, sweeping and mopping floors, cleaning food service
equipment.
•Merchandises, portions and serves food and meals as directed to patients, customers and guests.
•Operates cash register and collects money for food sold in retail services.
•Maintains records, logs and reports as assigned.
•Attends departmental and hospital wide in-services as assigned.
•Adheres to departmental, hospital and regulatory agency standards.
•Assigned duties may change frequently based on the needs of the operation.
•Orders, receives, assembles, and prepares, portions, serves, transports and stores food and food service supplies in accordance with protocol. Performs
cashier, sanitation and trash removal functions as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: ECMO

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Manages extracorporeal circuit, for patients on extracorporeal membrane oxygenation (ECMO). Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedure.

Other information:
Required Job Qualifications:
• Currently licensed by the State of Illinois as a Registered Nurse, Registered Respiratory Therapist, or Certified Clinical Perfusionist.
.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
*Within 1 year from the date of hire, employee must be enrolled in a BSN program.
*RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
*Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination.
• Working knowledge of neonatal and pediatric congenital heart disease and physiology.
• Experience in a pediatric or neonatal critical care setting.
• Satisfactory completion of RUMC ECMO specialist training program.
• Ability to work in a complex clinical environment.
• Strong written and verbal communication skills.
• Ability to work in a highly stressful work environment, where attention to detail is necessary to prevent patient morbidity and mortality.
• High level of analytical ability.
• Working knowledge of computers.

Responsibilities:
1.Monitoring of the extracorporeal circuit.
2.Ensuring adequate organ and tissue perfusion and oxygenation of the ECMO patient.
3.Troubleshooting and replacing malfunctioning components of the extracorporeal circuit, which may include emergent life threatening situations.
4.Under the direction of a physician is responsible for administration of fluids and/or blood products via the extracorporeal circuit.
5.Testing and maintaining of adequate anti-coagulation.
6.Taking scheduled call shifts.
7. When not assigned to ECMO duties, employees will be expected to support other areas within the department as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Home Infusion Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Financial Counselor position is responsible for securing all Transplant, Psychiatric, and rehabilitative services as outlined in the principle responsibilities. Provide excellent customer service to both our patient population and internal as well as external clients. Perform financial counseling duties to assist patients/responsible parties in identifying payment sources. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or Equivalent
• Two years’ previous experience in a medial healthcare environment
• Demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.
• Working knowledge of creating and maintaining spreadsheet based reports.
Preferred Job Qualifications:
• Bilingual proficiency.

Responsibilities:
1. Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.
2. Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
3. Make patient payment arrangements.
4. Investigate additional payment sources.
5. Accept payments.
6. Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
7. Handle customer service phone calls (pertaining only to prospective services and in-house patients).
8. Provide price estimates to patients, physician offices and ancillary departments.
9. Complete cross training to be a Registration Specialist.
10. Complete daily and weekly volume/productivity management reporting.
11. Participate in/assist with quality management process(es).
12. 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.
13. 90% of Customer Service phone are remedied at the time the call is received.
14. Supervisor/Manager reviews work queue of accounts and various reports.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Pediatrics General -

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs -R500 Drcc

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Serves as direct point of contact with all customers through all stages from initial contact, proposals, confirmations and finalized booking of catering and event sales, responsibilities include welcoming guests, making follow up phone calls, responding to emails, data entry, creating banquet event orders for events, detailing events, making contact with client, diffusing any problems handling all phone and internet inquiries.

Other information:
Required Job Qualifications:
•High School Diploma
•Minimum 2 years of experience in the administrative, clerical, or purchasing field
•Excellent communication skills (verbal and clerical) and public relation skills for greeting all guests to the office.
•Knowledge of computer software - Excel, Word, Power Point, – in order to design, implement and maintain complex data programs for the department.
•Ability to demonstrate critical thinking in a high paced environment with minimal supervision.
•Ability to handle a variety of complex tasks at once while working under tight deadlines on a daily basis.
•Ability to represent the department by consistently demonstrating professional appearance and grace under pressure.
•Ability to handle confidential information and maintain confidentiality.
•Food handlers and allergen certification
Preferred Job Qualifications:
•Associate degree in hospitality management or related field
•2 years previous catering experience
•Extensive Knowledge of Food and Beverage
•Knowledge of room set ups for meetings and receptions, types of service
•Experienced with catering and accounting software – Eventmaster, Catertrax, Quickbooks
•Ability to navigate internet websites, and perform website maintenance
Physical Demands:
•Sufficient dexterity to operate computer keyboard, able to communicate using a variety of audio technology, able to see; 90% of time sitting, 10% of time standing or walking
•Ability to routinely walk to other areas and lift 20# boxes as required.
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Welcomes guests and clients and effectively communicates with in a friendly, courteous and timely manner.
•Acts as a receptionist for all in-coming visitors.
•Answers incoming calls for information and provides quotes for catering services and associated costs.
•Responds to inquiries over the telephone and handles scheduling duties.
•Replies to emails by providing prospective and existing customers with information regarding available rooms and timelines.
•Follows up with customers in order to confirm upcoming catering events.
•Schedules appointments with clients.
•Gathers necessary information from clients and meeting planners to assist in menu planning, floor plans, room setup and décor.
•Assists clients in choosing setup plans offered by the facility, according to their specific needs
•Suggests alternative menu items in order to provide customers with variety.
•Performs transcribing, formatting, inputting and editing work to produce event sheets, menus, and required information
•Coordinates menus, preparation and distribution of specifications sheets and catering schedules.
•Assists managers in conducting tastings, handling layouts of food stations and design of menu that benefits company standards.
•Coordinates efforts to rent audio and visual equipment.
•Operates and maintains office equipment such as fax machines, copiers, printers and scanners
•Ensures the cleanliness and neatness of all assigned areas.
•Enters assigned data into the office database.
•Maintains electronic filing systems that enhance department function and increase efficiency.
•Copy and collate documents.
•Gathers and researches information required by the management.
•Prepares quotations of catering events and provides needed information.
•Trains other staff/clerical staff on routine procedures, telephone operations, pager function, and office machines.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (10:30:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: UME- Orientation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Admissions Operations Quality Improvement Specialist is responsible for improving the efficiency, consistency, and reliability of admissions operations throughout the 8–9-month admissions cycle. This role focuses on managing large volumes of applications, reducing redundant or duplicative steps, improving application review and interview workflows, monitoring interrater reliability among interviewers and reviewers, and ensuring accurate, reportable data for each component of the admissions process—from application intake and secondary review through interview, committee review, decision, enrollment, and matriculation.
The position resides within the Office of Admissions and supports admissions leadership by providing timely operational analysis, standardized process documentation, and data reporting that helps the office manage cycle demands, maintain consistent admissions practices, and support continuous quality improvement within admissions operations. By supporting measurable outcomes, process monitoring, documentation, and improvement follow-up within admissions operations, the role contributes to the School’s LCME-related continuous quality improvement efforts. The role applies structured methods such as Plan-Do-Study-Act (PDSA) cycles in collaboration with admissions staff, Committee on Admissions members, and others in the Office of Medical Education. This role exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree in a relevant field, such as healthcare administration, public health, business, industrial engineering, higher education administration, or a related discipline; master's degree preferred.
•2-4+ years of experience in admissions operations, operational reporting, quality improvement, process analysis, workflow optimization, or business operations support, preferably in higher education, medical education, healthcare operations, or a related environment.
•Demonstrated ability to work collaboratively while managing operational workflows, prioritizing competing cycle demands, reducing redundancies, tracking application status, and supporting timely completion of high-volume admissions activities.
•Working knowledge of admissions-cycle data, operational reporting, data-quality monitoring, reviewer/interviewer completion tracking, and basic methods for assessing interrater reliability or reviewer consistency.
•Strong written and verbal communication skills, including the ability to prepare clear SOPs, process documentation, status updates, and operational summaries for varied audiences.
•Proficiency with Excel and operational data tools required; experience with admissions systems, CRM platforms, reporting dashboards, SQL, Tableau, Power BI, or similar tools preferred.
•Excellent collaboration, relationship-building, analytical problem-solving, organizational, and communication skills; ability to work effectively with admissions staff, Committee on Admissions members, reviewers, interviewers, admissions leadership, and others in the Office of Medical Education during peak cycle periods.
Preferred Job Qualifications:
•Experience supporting admissions operations during a high-volume application cycle.
•Experience with medical/health professions admissions systems, including AMP, AMCAS, AAMC PREview, and customer relationship management platforms.
•Experience with admissions reporting, dashboard development, or operational data-quality monitoring.
•Experience supporting interviewer or reviewer calibration/norming activities.
Physical Demands:
Competencies:
•Operational data analysis and accurate admissions-cycle reporting.
•Collaborative application of continuous quality improvement methods, including admissions workflow improvement, redundancy reduction, structured PDSA cycles, process measurement, and results documentation.
•Clear technical writing, including SOP authorship.
•Consultation and collaboration with admissions staff, Committee on Admissions members, reviewers, interviewers, admissions leadership, and others in the Office of Medical Education.
•Cycle management, prioritization, and follow-through during peak admissions periods.

Responsibilities:
Job Responsibilities:
Process Mapping & Diagnostic Analysis
•Map the end-to-end admissions workflow, including application intake, AMCAS and secondary application review, interview scheduling, interview completion, committee review, admissions decision, enrollment, and matriculation.
•Analyze application volume, cycle time, workload, and status data at each stage of the admissions cycle to identify bottlenecks, delays, redundant data entry, duplicative reviews, and avoidable handoffs.
•Identify recurring operational issues, determine root causes, and recommend solutions to improve workflow performance, data quality, and operational effectiveness.
•Monitor interrater reliability among interviewers and reviewers, identify patterns of inconsistent rubric application or rater drift, and support calibration activities to improve consistency during the admissions cycle.
•Review admissions-cycle procedures for consistency with Office of Admissions policies, timelines, documentation expectations, and reporting needs.
Workflow Design & Testing
•Analyze workflow performance and develop data-informed process improvements that improve throughput, clarify roles, and support timely movement of applications through each stage of the admissions cycle.
•Apply Plan-Do-Study-Act (PDSA) cycles in partnership with admissions staff, Committee on Admissions members, reviewers, interviewers, and others in the Office of Medical Education to pilot targeted process changes during the admissions cycle, using defined success measures, data-collection plans, and shared feedback.
•Use admissions-cycle data and collaborative feedback to identify process variation, test improvements through PDSA cycles, track results, and document changes that improve workflow efficiency, consistency, timeliness, and data quality.
•Work with admissions systems and technology partners to improve data capture, reporting accuracy, status tracking, and appropriate automation of manual or duplicative tasks.
•Support interventions to improve interview and reviewer consistency, including calibration/norming sessions, rubric clarification, structured interview guidance, and reviewer follow-up as needed.
Operational Quality Assurance & Review Consistency
•Monitor interview and review processes for consistency, timely completion, accurate documentation, and adherence to established Office of Admissions procedures.
•Use scoring, rubric, and completion data to identify potential rater drift, inconsistent rubric use, missing documentation, or process variation that may affect admissions-cycle reliability.

•Analyze operational trends and prepare summaries for admissions leadership that identify cycle risks, workflow performance concerns, data-quality issues, process variation, and opportunities for improvement.
Documentation & Standardization
•Author, maintain, and version-control clear Standard Operating Procedures (SOPs) for each stage of the admissions process to ensure consistent execution across staff, reviewers, and interview cycles.
•Develop training materials and job aids to support onboarding of new staff, application reviewers, and interviewers.
•Maintain a centralized SOP/process library accessible to admissions team members.
Measurement, Reporting & Continuous Improvement
•Establish and track admissions operations metrics across the cycle, including application volume, review turnaround time, interview scheduling status, interviewer/reviewer completion, days-to-decision, data completeness, and yield-related reporting needs.
•Prepare recurring reports and dashboards that provide accurate, reportable data for each major component of the admissions process during the 8–9 month cycle.
•Share findings, status updates, PDSA results, and operational recommendations with admissions leadership and the Office of Admissions team to support shared understanding, timely cycle management, and continuous improvement.
•Maintain admissions operations metrics, process documentation, PDSA results, and improvement evidence to support CQI monitoring, internal reporting, and LCME-related documentation needs.
•Maintain familiarity with admissions operations best practices, application-review workflows, reviewer/interviewer calibration, and data-reporting approaches relevant to high-volume admissions environments.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.