Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Revenue Integrit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Rush is seeking a Senior Revenue Integrity Regulatory & Systems Analyst on the CDM team to help translate complex healthcare regulations into accurate, compliant, and optimized charge capture across the organization. In this role, you’ll leverage deep expertise in coding, CDM, auditing, and Epic systems to solve complex charging scenarios, identify missed revenue opportunities, and drive automation and process improvements. 

You’ll partner closely with compliance, operational teams, and fellow revenue integrity professionals, serving as a subject matter expert while helping improve workflows, strengthen system builds, and support accurate reimbursement. This is an excellent opportunity for someone who enjoys working at the intersection of regulation, technology, and data to make a meaningful impact in a highly collaborative healthcare environment. 

The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Apply advanced understanding of regulations, NCD’s. LCD’s and payor concepts, along with revenue integrity concepts to make new and existing regulations actionable within the CDM, charge capture, data, and technology space
• Serve as a liaison with compliance to promote and optimize accuracy
• Researches all current and future complex payor requirements for compliant billing, timely payment, and maximum reimbursement
• Proactively assess systems, processes, and audit revenue integrity output for accuracy and implements process improvement initiatives
• Coordinate and apply regulatory knowledge for Epic optimization and Epic WQ and Charge Router automation recommendations
• Monitor Epic Revenue Integrity build to ensure alignment with regulations and charging rules
• Harness the Epic and industry best-practices promote accurate automation to reduce manual labor
• Use logic-based critical thinking and decision making to accurately enter charges on patient accounts for hospital/facility and professional charges in accordance with CMS and AMA guidelines and then propose automation, when applicable
• Analyze revenue integrity denial trends and then provide actionable preventative measures for the Epic build
• Manipulate data along with identifying and translating trends into actionable remedies
• Responsible for accounts within the assigned Epic Account, Charge Review, and Claim Edit Work queues while solving edits related to National Correct Coding Initiatives (NCCI edits), Medically Unlikely Edits (MUE edits) Procedure to Procedure (PTP edits), and Outpatient Coding Edits (OCE edits) in Epic using patient documentation, coding rules, billing guidelines, and proper modifier use in a timely manner
• Assess the Charge Description Master (CDM) and contribute to accurate CDM line items by evaluating revenue codes, descriptions, CPT/HCPCS code and pricing
• Audit and reconcile charges against clinical documentation, code rules and charging methodologies for internal purposes along with external audits
• Works with external vendors to review charge capture opportunities and documentation to identify missed charges and correct accounts
• Identify trends, analyze to propose, and create meaningful solutions, improve processes, create training content, and participate in the education of departments regarding their CDM and missed charges
• Serves as subject matter expert for fellow team members to review questions and assist with resolving accounts
• Meets or exceeds accuracy, quality work, on-time delivery, and productivity standards set by CMS, OIG, and direct manager
• Communicates, observes, and reports on charge entry trends and patterns and provides recommendations for improvement
• Engages in continual education and training in the revenue integrity field and healthcare CDM, charges, auditing, data, and other duties or projects as assigned

Required Job Qualifications:

• Associates degree or higher with a minimum 5+ years of healthcare experience working with billing, charge entry, charge capture, or CDM OR a high school diploma with at least 7 years of healthcare experience working with billing, charge entry, charge capture, or CDM.
• AAPC or AHIMA certification
• Epic HB Certification within 6 months
• Proficient and functional knowledge of reviewing charges in the Epic EHR.
• Advanced knowledge of medical terminology as well as medical billing language. Must demonstrate a thorough knowledge of UB-04 Revenue Codes, Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) Level II along with modifiers
• Excellent written and oral communication skills along with problem-solving
• Proficiency with MS Office Suite
• High degree of accuracy and ability to collaborate with others

Desired Qualification(s)

• Epic Hospital Billing (HB) certification.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: 3 Center

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the heal care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
1.Minimum of 9 months of experience in nursing
2.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) .
3.Within 1 year from the date of hire, employee must be enrolled in a BSN program.
4.RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
5.Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire. ADN RNS are not eligible for leveling to RN3.
6. Prior to leveling to RN2, RN must show consistent proficient performance at RN1 position or equivalent experience.
7. Current state of Illinois Registered Nursing License
8. CPR
9. ACLS for ICU, Telemetry, Med/Surg (6west), Endoscopy, PACU, IR, and ED required within 3 months of hire
10. PALS PACU and ED required within 3 months of hire
11. Proficiency in charge and preceptor roles.
Preferred Job Qualifications:
Physical Demands:
• Work requires the ability to walk throughout the medical center and to be standing and walking most of the designated shift.
•Work requires lifting and carrying objects 35-40 lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
•The ability to check documents for errors, use of a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
•Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
• Ability to care for patients in the following age categories:
o Toddlers (1-3 years) depending on cluster
o Pre-Schoolers (3-5 years) depending on cluster
o School Age (5-12 years) depending on cluster
o Adolescents (12-18 years)
o Young Adults (19-45 years)
•o Middle Adults (45-60 years)
•o Older Adults (greater than 60)
•• Able to operate computers, printers, copiers, fax, and medical equipment specific to department.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Evidence Based Practice
• Utilizes system wide resources to support decision making and action.
• Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address.
• Communicates current evidence-based information with peers.
Relationships and Caring
• Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
• Collaborates consistently and effectively with other disciplines and services to meet the needs of patients and families.
Critical Thinking
• Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patient/families.
• Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
• Recognizes changes in patient status and consistently responds effectively.
Technical Expertise
• Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
• Demonstrates accountability for implementing policies related to safe and effective administration of medications.
• Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk.
• Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
Leadership
• Demonstrates the ability to provide education to staff and students on the unit.
• Demonstrates beginning leadership skills related to patient care.
• Delegates effectively and consistently to optimize patient outcomes.
• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: D&IS Innovation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $70.36 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Enterprise AI Architect is responsible for designing, governing, and enabling scalable, secure, and compliant artificial intelligence (AI), machine learning (ML), and analytics architectures across the healthcare enterprise. This role defines technical standards, integration patterns, and architectural guardrails for AI solutions, ensuring alignment with clinical workflows, enterprise platforms, data strategy, cybersecurity, and regulatory requirements.
The Enterprise AI Architect serves as a senior technical authority bridging data engineering, AI/ML, infrastructure, applications, and cybersecurity, and supports teams from initial design through production operations.
This is a full-time role reporting to the Director of AI & Innovation and working closely with AI, Data, Security, Clinical Informatics, and Operations teams. The role is a core member of the Rush AI Center of Excellence.
Location: Remote or Hybrid. Periodic travel to Chicago is required for team and enterprise events.

Other information:
Required Job Qualifications:
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
8+ years of experience in IT, data, or solution architecture roles.
3+ years designing or supporting AI/ML platforms or advanced analytics solutions.
Hands-on experience designing enterprise-scale data and AI architectures.
Experience operating in complex, regulated environments such as healthcare.
Strong relationship-building skills and a collaborative, outcomes-focused mindset.
Preferred Job Qualifications:
Experience architecting AI/ML solutions in healthcare or life sciences.
Familiarity with EHR platforms (e.g., Epic) and healthcare data models.
Experience with cloud platforms, data lakes/warehouses, and MLOps tooling.
Knowledge of AI governance, responsible AI frameworks, and model risk management.
Architecture certifications or advanced technical credentials.
Physical Demands:
This is a computer/desk based job with occasional onsite visits needed
Competencies:
Enterprise and solution architecture leadership
Deep AI and analytics technical expertise
Systems thinking and integration design
Risk-aware and compliance-driven decision making
Clear and effective technical communication
Ability to balance innovation, scalability, security, and regulatory requirements
Strategic yet hands-on when needed
Detail-oriented with strong architectural discipline
Comfortable influencing without direct authority
Outcome-focused and accountable
Thrives in fast-evolving AI environments
Positive attitude and willingness to do what it takes to get the job done right
Ability to create strong working relationships with business partners across the organization
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
AI Architecture & Technical Strategy
Define end-to-end architectures for AI solutions, from data ingestion through model deployment, monitoring, and retirement.
Establish and maintain enterprise AI reference architectures, design patterns, and architectural standards.
Ensure alignment with enterprise IT, cloud, data, integration, and application strategies.
Evaluate emerging AI technologies, platforms, and tools for healthcare applicability and enterprise readiness.
Data, Platform & Integration Architecture
Design scalable data architectures supporting AI/ML, analytics, and real-time decision support.
Architect integrations across EHRs, enterprise systems, data platforms, and external services.
Support healthcare interoperability standards including HL7, FHIR, APIs, and SMART on FHIR where applicable.
Ensure data lineage, quality, reliability, and observability across AI pipelines.
AI/ML Enablement & Lifecycle Support
Define architectural approaches for model development, deployment, versioning, monitoring, and retraining.
Support MLOps practices including CI/CD, environment separation, automation, and reproducibility.
Ensure architectures support explainability, auditability, performance monitoring, and model validation.
Partner with data scientists and engineers to translate business and clinical use cases into technical designs.
Security, Privacy, Compliance & Responsible AI
Embed security-by-design principles into AI architectures including IAM, network controls, encryption, and secrets management.
Ensure compliance with HIPAA, data privacy, cybersecurity, and healthcare regulatory requirements.
Design for PHI protection including minimum necessary access, de-identification and pseudonymization patterns, and auditable access controls.
Support responsible AI practices including bias mitigation, transparency, explainability, and governance controls.
Collaborate with cybersecurity, risk, compliance, and legal teams on architecture reviews and third-party/vendor AI risk assessments.
Partner with clinical and operational stakeholders to ensure patient safety, clinical appropriateness, change management, and fallback behavior for AI-enabled workflows.
Governance & Technical Oversight
Participate in AI governance bodies, architecture review boards, and technical decision forums.
Provide technical guidance and approvals for AI solutions moving from pilot to production.
Create and maintain architectural documentation including reference architectures, standards, decision records, threat models, and data flow diagrams.
Identify and manage architectural risks, dependencies, and technical debt.
Clarification of Architectural Role
This role includes both strategic and hands-on responsibilities:
Define standards and guardrails while also contributing to reference implementations.
Review and approve designs while partnering directly with delivery teams.
Maintain ownership of enterprise AI architecture decisions while advising product and project teams.
Engage at a design and code-adjacent level (Python/SQL, pipelines, cloud services) as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain RUMC Staff

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.80 - $21.43 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Supply Chain Tech 1 is responsible for the day-to-day receipt and distribution of supplies to the medical center units, EVS and affiliates. This individual will promote and be supportive of the institutional ICARE values (Innovation, Collaboration, Accountability, Respect, and Excellence), the IConnect Service Behaviors, and exemplify Supply Chain's mission and vision, while acting in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•One-year working experience in a service industry position or equivalent job experience.
•High School Diploma/GED.
•Must have basic reading, writing skills and pass Rush math test.
•Must be able to operate powered equipment appropriately and safely as required by varying environmental conditions.
•Ability to coordinate and prioritize multiple tasks with deadlines to meet changing workload demands.
Preferred Job Qualifications:
•Familiar with personal computers.
Physical Demands:
•Physical strength, resilience and endurance are three key bodily traits that are required due to the vigorous work pace of daily repetitive tasks and the weight of the merchandise.
•Majority of workday is spent on feet lifting, pushing, pulling, walking distances on daily repetitive basis.
•Must be able to lift weights up to 50lbs and within 10-25lbs repetitively on a daily basis.

Responsibilities:
• Inclusive of all Supply Chain Tech 1 duties (i.e. SPD, Receiving, EVS (Supply Chain Tech) and Warehouse):
• Work with the Supply Chain Analyst to receive, deliver, stock and replenish EVS supply closets across the Medical Center and off-site locations.
• Will utilize hand-held to
• Receive, pack and unpack items to be stocked and/or delivered on shelves/bins/Point of Use locations (i.e. in the warehouse, storerooms, units, and any off-site locations.)
• Receive and/or count stock items with accuracy and correctly record data manually or using the computer.
• Verify established inventory par levels by comparing them to actual physical counts and re-order replenishment stock accordingly)
• Ensure accuracy of received supplies by counting and comparing packing lists/restock lists with delivered goods and inspect for damage, defects or breakage, reporting any of these issues to the supervisor.
• Must meet established Supply Chain Policy #1 job performance standards and all scheduled timelines.
• Loads and off loads AGV system supply carts and appropriately parks/stages carts for next utilization. Must also be able to use AGV system touch screen correctly to send cart types to scheduled location.
• Clean and maintain shelves within stocking areas and in workstation areas to ensure compliance with safety and infection control regulations.
• Answer all telephone calls in accordance to the department's telephone script ensuring calls are properly answered, appropriate actions are followed and in a timely manner. Apply ICARE and IConnect in all interactions between inter/intra departments.
• Performs any and all Supply Chain job functions as assigned or required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $24.91 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
A Lab Research Technician is a technical specialist who supports laboratory operations through hands-on execution of established procedures, equipment operation, specimen handling, and compliance with safety and quality standards. The role emphasizes technical accuracy, consistency, and operational reliability, with limited responsibility for research interpretation or study design.
The Lab Research Technician 1 (LAB RT1) supports laboratory operations by preparing samples, maintaining equipment, and performing basic scientific procedures under close supervision. This entry-level role provides hands-on learning opportunities while contributing to day-to-day lab activities such as reagent preparation, documentation, and data entry. The LAB RT1 works as part of a research team and builds foundational skills necessary for more advanced technical work.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Education: High School diploma or equivalent
Knowledge, Skills, & Abilities:
•Knowledge of basic laboratory techniques and scientific terminology
•Familiarity with laboratory equipment and sample handling practices
•Understanding of safety protocols and PPE use in laboratory settings
•Attention to detail in labeling, cleaning, and inventory support
•Ability to follow written and verbal instructions
•Skill in organizing tasks and supporting laboratory workflows
•Effective communication with peers and supervisors
•Ability to learn laboratory procedures, tools, and documentation systems
•Dependability in completing assigned tasks and maintaining confidentiality
Preferred Job Qualifications:
Education: Associate's degree in basic science with applied laboratory coursework
Physical Demands:
•Requires use of fine motor skills for laboratory tasks such as pipetting, specimen handling, equipment operation, labeling, and data entry
•Requires visual acuity and manual dexterity to accurately operate laboratory instruments, read measurements, and document information
•Frequently stands or walks while performing laboratory procedures and moving between workstations
•Occasionally lifts, carries, or moves laboratory supplies or equipment weighing up to 25 lbs
•Must safely work in laboratory environments involving chemicals, biological specimens, temperature-controlled equipment, or mechanical devices while following established safety protocols and wearing required personal protective equipment
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Under supervision, collect and prepare biological samples for processing following established protocols. Label, store, and log samples according to established protocols. Assist senior staff in maintaining sample integrity.
•Prepare basic laboratory equipment for routine use following establishing protocols. Perform routine maintenance, cleaning, calibration checks, and restocking supplies. Alert senior staff to equipment malfunctions or maintenance needs.
•Conduct basic laboratory techniques and procedures following established protocols. Prepare solutions, buffers, and media.
•Operate basic laboratory equipment. Monitor equipment during procedures and record observations/results.
•Record raw data accurately into laboratory notebook or digital equivalent. Perform basic calculations and data entry. Assist in data validation.
•Follow institutional policies for biosafety, chemical safety, and radiation safety. Wear appropriate PPE. Follow institutional waste disposal procedures. Report spills, exposures, and injuries promptly.
•Maintain organized laboratory notebook or digital equivalent. Submit data and observations to senior staff for review.
•Assist in preparing data summaries. Assist in troubleshooting errors.
•Complete required lab specific training.
•Perform other related duties as assigned to support daily research operations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: RUSH Planning Design & Construction

Work Type: Full Time 

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 4:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $55.16 - $80.05 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
This position initiates, plans, executes, and finalizes the technology component implementations for all assigned projects within established budget/schedule. Utilizing standard Rush methodologies, the Project Manager manages the efforts of all team members (organizational resources and engaged third party vendors/consultants) to deliver technology components according to project scope and goals. The appropriate application and/or rigor of methodology processes and deliverables utilized is based upon the scope and complexity of technologies as identified during project initiation/discovery. The Project Manager also oversees relevant quality control and report progress throughout the project lifecycle. In most situations, assigned technology implementations will be components associated with organizational Planning, Design and Construction programs/projects. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor's degree in project management, health care or related field.
•Eight years of project management experience.
•Working knowledge of PMI, project management principles, methodology and tools (MS Project) and/or pursuing PMP certification.
•Strong familiarity with Microsoft Office, Visio, Adobe and project management software.
•General understanding of IT systems and IT processes.
•Thorough knowledge of formal project management methodologies.
•Ability to manage projects simultaneously.
•Attention to detail, problem solving, organizational and communication skills (verbal, written).
•Ability to read and interpret plans and specification
•Clear and concise written and verbal communication skills
Preferred Job Qualifications:
•Experience with implementing associated hardware and building power, data and network requirements for healthcare applications and technologies.
•Experience with managing medical imaging projects
•Ability to read and interpret construction drawing sets and specifications
•PMP certification.
Physical Demands:
•Sitting for extended periods of time.
•Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
•Physically able to participate in training sessions, presentations, and meetings.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Directs and manages project development and progress from beginning to end, delivering projects on time, within budget, with expected results
•Manages multiple projects simultaneously, scope varies per organizational needs and include high profile and large-scale projects.
•Possesses a thorough understanding of technology and construction means and methods and must work well in a team environment and possess excellent verbal and written communication skills
•Defines and documents the project scope deliverables (i.e. Device Telecom Requirements Spreadsheet, etc.) supporting business goals in collaboration with senior management and stakeholders and ensure all deliverables adhere to quality standards.
•Drafts and submits technology budget proposals and recommends subsequent budget changes.
•Builds, develops, and grows any business relationships vital to the success of the project.
•Estimates and identifies the resources and cross disciplinary participants needed to achieve project goals.
•Negotiates with internal department managers and contractors for the acquisition of required personnel.
•Assist in planning and managing technology budget for project financial components
•Performs detailed requirements gathering, develops scaled project plans and associated communications documents using standard tools.
•Manages all aspects of the standard technology implementation lifecycle including design, procurement, installation, build/configure, test, train, go-live, and close.
•Creates plans including a work breakdown schedule including activities/tasks, responsible parties, milestones, and schedule.
•Utilizes eBuilder tools to process contract requisitions and confirms invoice payments.
•Facilitates or participates in routine project team meetings to establish and continually manage project requirements and expectations with team members and other stakeholders.
•Coaches, mentors, motivates, and supervises project team members and contractors, influencing them to take positive action and accountability for their assigned work.
•Responsible for managing documentation and resolution processes (project plan, issues, risk and decision logs (RAID), status reports, etc.) and effectively and accurately communicates relevant project information using standard tools and methodologies. Tracks and reports status against project plans to appropriate stakeholders and senior management based on agreed upon communication plans.
•Identifies and manages project dependencies and critical path. Identifies and resolves issues/conflicts and/or escalates where appropriate for resolution.
•Provides support to ensure PDC objectives and expectations are met by managing customer satisfaction.
•Inspects spaces and supports Construction Project Manager (CPM) in validating technology portions of the construction punch list and readiness for technology deployment.
•Assists in defining test scenarios. Documents, validates and executes test plans for devices; coordinates unit, integration, system, and user acceptance testing (UAT).
•Execute project change control to keep the project within the approved scope, cost, and timeline and ensure all parties are aware of any changes and the potential impacts on schedule and budget
•Conduct project postmortems and create recommendations report to develop best practices and tools for project execution and management; formally closes the project and hands-off to the end users.
•Depending on workload, project types, and project timing, this position will at times individually manage and oversee all aspects of a portfolio of technology projects and at other times will manage a team of technology project managers managing individual projects.
•Contributes to TPM training.
•Other relevant duties as assigned. Extended hours and possible on-call duties. Potential travel to remote locations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Gen Surgery Bariatri

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Diag Srvcs-X-Ray

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00 AM - 3:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides quality patient care in an efficient and cost-effective manner. Applies knowledge of the modality to produce quality diagnostic images. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures including complying with all Rush University Medical Center Customer Service Standards. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Formal training in an accredited Radiologic Technology Program.
•Valid Illinois Emergency Management Agency (IEMA) license.
•Registry or Registry-eligible with the American Registry of Radiologic Technologists.
•Proficient in modality physics and operation of equipment.
•Knowledge of human anatomy, pathology and physiology.
•Demonstrates good interpersonal and communication skills and ability to work in a team-oriented environment.
•LEVEL 1JC (Job #2381): Radiography registry - Proficient in basic X-ray exams.
•LEVEL 2JC (Job #2383): Proficient in 2 modalities: Meets Level 1 requirements AND proficient in OPERATING ROOM X-RAY OR GI-FLUORO OR ECG OR PHLEBOTOMY OR CLINICAL INSTRUCTOR.
•LEVEL 3JC (Job #2386): Proficient in 3 modalities; meets Level 2 requirements AND proficient in OPERATING ROOM X-RAY OR GI-FLUORO OR ECG OR PHLEBOTOMY OR CLINICAL INSTRUCTOR.
•LEVEL 4JC (Job #3383): Proficient in 4 modalities; meets Level 3 requirements AND proficient in OPERATING ROOM X-RAY OR GI-FLUORO OR ECG OR PHLEBOTOMY OR CLINICAL INSTRUCTOR.
Physical Demands:
•Requires full range body motion including handling and lifting patients when necessary.
•Requires manual and finger dexterity and eye-hand coordination.

Responsibilities:
1. Provides quality patient care as defined by departmental and Age Specific standards of care.
2. Maintains patient privacy and confidentiality.
3. Follows departmental protocols and procedures in the performance of exams and produces work that meets quality standards.
4. Produces work in an efficient manner that meets departmental productivity standards.
5. Maintains the physical work environment in a manner that meets departmental and regulatory requirements.
6. Has a working knowledge of the imaging systems, Radiology Information System and PACS.
7. Reports supply shortage or equipment failure to section supervisor.
8. Follows work and patient schedules.
9. Assist Radiologist in the performance of procedures.
10. Handles, administers and documents medications under the supervision of a radiologist and following the guidelines of the Rush Pharmacy and technical licensure.
11. Maintains logs and documentation as per departmental protocol.
12. Provides patient history or information necessary for proper interpretation of the procedure.
13. Maintains licensure/registry status as determined by state or regulatory bodies.
14. Participates in the training and development of students assigned to area through clinical affiliations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Mohs Surgery Lisle - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

 *This position is part of Rush University Medical Center and will be located onsite at Mohs Surgery Lisle Clinic (Lisle, IL) 

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing all laboratory testing required in the provision of slides for pathological diagnosis. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrate proficiency in identifying and resolving process issues that affect the laboratory’s ability to perform laboratory testing. Serve as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluate their performance within established deadlines.
Exemplifies the Rush Mission, Vision, and Values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Associate of Science Degree in a relevant science OR High School/GED diploma with a minimum of two years of microtomy or histological technique work experience
•HT(ASCP) or HTL(ASCP) or eligible
•Minimally cut 30-35 blocks per hour daily. Meets turnaround time expectations for specimen processing 90% of the time.
Preferred Job Qualifications:
•Certification as an HT(ASCP) or HTL(ASCP)
WORKING CONDITIONS:
•Able to work in fast paced, often stressful, computerized environment.
•Able to lift 20 lbs and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.
ASCP QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform moderate complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Utilizes required Personal Protective Equipment (PPE) as defined by the lab area.
•Follows all required safety procedures.
•Ensures all testing is performed following Rush approved policies and procedures.
•Disinfects work area at the beginning and end of each shift.
•Maintains a clean, clutter free and well-organized area of responsibility, which includes cleaning of microtome, emptying water bath, filling blocks, and preparation of new solutions as defined by rotation schedule.
•Utilizes time effectively and seeks out additional job duties when shift tasks are complete.
•Uses computers and laboratory equipment according to established protocols.
•Follows Lab Information System downtime procedures as required.
•Adheres to the defined allotted time for breaks and lunch.
•Obtains and documents 12 hours of laboratory continuing education annually.
•Meets all departmental and laboratory required proficiency and competency requirements annually.
•Accepts and/or volunteers for method evaluations, new procedure development, or other special projects. Completes them within the agreed upon time frame.
•Serves as a technical expert for other laboratory staff.
•Participates in procedure implementation and training of new staff and students.
•Serves as owner of a quality assurance process.
•Proposes new ideas and modifications to existing practices and/or workflows for quality and/or process improvement.
•Processes and labels specimens accurately, being conscientious to avoid errors.
•Embeds tissue cassettes and sections paraffin blocks with accuracy and quality.
•Performs H&E and other special stains according to established protocols.
•Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation.
•Performs troubleshooting on quality problems or discrepancies to determine the root cause of problems
•Performs troubleshooting of equipment and processes with minimal assistance, documents action and notifies supervisor or designee, of all problems all of the time.
•Recognizes acceptable specimens. Documents all specimen issues, whether related to processing, embedding or sectioning on the problem log. Notifies supervisor or designee of any issues related to a mishandling of specimen.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit:

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time 

Shift: Shift 1

Work Schedule: 8 Hr (8:30 AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $41.44 - $60.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
This position is responsible for overseeing the day-to-day operations of multiple teams within Rush’s Employee Service Center (ESC), providing leadership through one supervisors and their respective teams. These teams support high-volume HR transactions across onboarding and core employee data changes throughout the employee lifecycle. This position and the teams that it leads is responsible for delivering reliable, accurate, and efficient people process transaction processing services supporting current Rush employees, former employees, and managers. This position also enables a best-in-class customer experience across the ESC through optimization of ESC operational processes, effective leverage of call center technologies, and ensuring documented knowledge/content is accurate and complete. The holder of this position will exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree or 4 years of experience in Human Resources, Organizational Development, Employee Onboarding or Labor Relations.
•5 years of experience in an HR Employee Service Center, shared services environment, or high-volume HR operations function.
•2+ years of experience managing people, including experience leading through others (e.g., supervisors or team leads) preferred.
•Systems thinker with strong analytical skills and ability to synthesize considerable and complex data.
•Proven organizational, project management and leadership skills
•Ability to design, carry out analysis, and model business processes
•Demonstrate initiative and willingness to take on new work.
•Experience with creating a culture of engagement, collaboration and teamwork.
•Experience creating and implementing new processes and procedures within the department.
•Independently able to analyze complex situations and make recommendations for solutions or alternatives.
•Ability to multi-task and manage competing priorities.
•Clear and concise written and oral communication skills and a professional demeanor.
•Proficient in Microsoft Excel and Word applications.
•Experience with HRIS systems and functionality.
•Experience ensuring employee data accuracy, integrity, and compliance, including participation in audits and adherence to data governance standards.
Preferred Job Qualifications:
•Lean or Green Belt Six Sigma certification.
•SHRM Senior Certified Professional (SHRM-SCP) or HRCI Senior Professional in HR (SPHR) credential.
•Working knowledge of employee data compliance, in addition to Federal, State, and local employment laws, regulations, and requirements.
•Experience with Workday Human Capital Management (HCM)
•Experience with call center technologies and case management platforms (e.g., ServiceNow HR Service Delivery, Genesys Cloud)

Responsibilities:
Responsibilities
•Collaborates with the ESC Operations Leadership Team to continuously improve the ESC people, processes, technologies, and knowledge/content across onboarding and core HR transaction services.
•Provides leadership and oversight for multiple ESC functional teams through one supervisors, including the Transaction Processing Team and Onboarding Team within the ESC, including but not limited to acquiring and on-boarding talent, establishing work schedules, developing team members, establishing setting goals, and assessing performance.
•Utilizes metrics, customer feedback, and quality control processes (e.g. root cause analyses, knowledge gap analyses, training needs analyses, critical incident reviews, etc.) to ensure delivery of reliable, accurate and efficient HR service delivery across all transaction areas within established service level agreements.
•Designs new processes, maps out existing processes, and contributes toward solving complex, cross-functional process challenges that the ESC and broader HR organization may encounter.
•Leads efforts to continuously and cost effectively improve and expand ESC’s services while enhancing quality, efficiency, and overall service delivery effectiveness.
•Establishes and maintains governance for knowledge management processes, ensuring documentation is regularly reviewed to keep current, accurate, and complete across all service areas.
•Collaborates with Information Services to proactively understand the capabilities of and leverage technology to enhance efficiency, automation, and service delivery within the ESC.
•Provides leadership oversight and subject matter support during internal and external employee data audits.
•Stays abreast of current shared services best practices, benchmarks and metrics required for a forward thinking service delivery model that encourages self-service adoption across the enterprise.
•Maintains up-to-date knowledge of and ensures compliance with all Federal, State and local employment laws, regulations and requirements.
•Ensures all ESC team members adhere to all Organizational and Service Center policies and procedures related to the handling of personal and confidential information.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time 

Work Schedule: 8 Hr (8:30AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $50.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
Job Summary:
This position oversees the day-to-day management of Employee Lifecycle Team, including Benefits Specialists and the Employee Accommodation and Return-to-Work Coordinator, in Rush’s Employee Service Center (ESC). This position and the team that it leads is responsible for ensuring reliable, accurate, and efficient execution of benefits, employee accommodations, return-to-work programs and employee lifecycle transactions supporting current Rush employees/managers and former Rush employees. The Supervisor provides operational oversight, coaching, and guidance to team members, supporting high-quality service delivery and adherence to established ESC processes and standards. This position enables a best-in-class customer experience through operational oversight of the ESC knowledge management processes and database. The holder of this position will exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree or 4 years of experience in Human Resources, Organizational Development, Benefits Administration, Employee Lifecycle, ADA/Leave Management, or Business.
•Prior work experience as a senior HR professional or in a people leadership role in an HR shared services organization.
•Strong human resources functional and professional knowledge, including employee lifecycle processes, benefits, employee accommodations, return-to-work programs, and employee data management.
•Systems thinker with strong analytical skills.
•Proven organizational, project management and people leadership skills.
•Ability to design, carry out analysis, and model business processes.
•Demonstrated history of initiative taking and willingness to take on new work.
•Learning agility and comfort working under conditions of ambiguity.
•Proactive and highly motivated with a professional attitude and ambition.
•Experience with creating a culture of engagement, collaboration and teamwork.
•Ability to multi-task and manage competing priorities.
•Clear and concise written and oral communication skills and a professional demeanor.
•Proficient in Microsoft Excel and Word applications.
•Experience with HRIS systems and functionality.
Preferred Job Qualifications:
•2+ years of experience managing people, preferably in employee lifecycle, benefits, accommodations, or return-to-work operations.
•Hands-on experience using Workday Human Capital Management (HCM) highly desirable.
•Hands-on experience with HR case management platforms such as ServiceNow.
•HR profession certification (e.g., SHRM CP/SCP, HRCI PHR/SPHR)
•Prior process design experience or certifications (e.g., Six Sigma)
•Prior experience leading projects of low to moderate complexity
•Experience working in a high-volume HR operations or employee service center environment.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Collaborates with the ESC Operations Leadership Team to implement and continuously improve benefits, accommodation, return-to-work, and employee lifecycle transaction processes, technologies, and knowledge/content.
•Supervises the Employee Lifecycle Team, including Benefits Specialists and the Employee Accommodation and Return-to-Work Coordinator, including but not limited to acquiring and on-boarding talent, establishing work schedules, developing team members, setting goals, and assessing performance.
•Provides effective coaching to team members in the areas of customer service, communication and employee lifecycle best practices, ADA accommodations, and return-to-work programs, resulting in excellent customer service and staff performance
•As a working supervisor, also expected to assist with benefits transactions and employee accommodation/return-to-work processes during periods of high request volume and/or to cover for staff members who are on PTO or otherwise unavailable, as needed.
•Supports efforts to improve and expand benefits, accommodation, and return-to-work services, enhancing quality, efficiency, and consistency across the ESC.
•Contributes to the design and oversees execution of operational processes to ensure ESC knowledgebase and portal content related to benefits, accommodations, and return-to-work is current, accurate, and complete.
•Utilizes metrics, customer feedback, and quality control processes (e.g., root cause analyses, knowledge gap analyses, training needs analyses, critical incident reviews) to ensure reliable, accurate, and efficient execution of employee lifecycle transactions.
•Builds and maintains cooperative working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes resulting in complete documentation for customer issue and request resolution.
•Liaises with Information Services to proactively understand the capabilities of and leverage technology to enhance efficiency, automation, and service delivery within the ESC.
•Provides expertise and support during internal and external employee data audits.
•Stays abreast of current shared services best practices, benchmarks and metrics required for a forward-thinking service delivery model that encourages self-service adoption across the enterprise.
•Maintains up to date knowledge of and ensures compliance with all Federal, State and local employment laws, regulations and requirements, including ADA and applicable leave laws.
•Adheres to and ensures each direct report adheres to all Organizational and Service Center policies and procedures related to the handling of personal and confidential information.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time 

Work Schedule: 8 Hr (8:30 AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits).

Pay Range: $32.00 - $46.44 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
Assists the Director, Employee Service Center in development and execution of the quality and training program for the Employee Service Center (ESC). Monitors and analyzes all aspects of ESC operations that impact quality and customer service. In collaboration with Centers of Expertise leaders, develops and implements efficient and effective quality improvement solutions and processes, a training program, provides coaching, recommendations, guidelines, and criteria to the Service Center teams to ensure established standards are consistently met and customers receive accurate, timely and courteous service. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Must possess a comprehensive knowledge of Human Resources, benefits administration, contact/service center operations, quality control and process/performance improvement, as normally obtained through a bachelor’s degree in human resources, Business Administration or a related field.
•Must possess a comprehensive knowledge of HR processes with an understanding of the downstream impact of transactions to benefits, pay, and other areas. Must be able to identify when information appears out of alignment or incorrect.
•Four (4) years of experience in a fast-paced customer-focused shared services environment with the focus on HR business process design, quality control, performance improvement and training. An equivalent combination of education and experience will be considered.
•Strong analytical, problem solving and integrated reasoning skills are required. Experience reporting on and analyzing data utilizing relevant software programs (e.g., Microsoft Excel and Tableau).
•Proficient knowledge of one or more HRIS.
•Ability to multi-task and manage competing priorities.
•Demonstrated decision making skills.
•Excellent communication skills, including strong listening comprehension, verbal, and written skills.
•Must have excellent human relations, interpersonal and conflict resolution skills.
•Proficiency with Microsoft Office Suite, including advanced features in Microsoft Excel.
•Ability to work independently with minimal supervision while organizing and prioritizing workload.
•Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced team environment.
•Must have demonstrated an ability to function well under stress, correspond with others clearly, and be self-motivated and capable of managing multiple tasks.
Preferred Job Qualifications:
•Some knowledge and experience in formal process and performance improvement methodologies (i.e. Lean, Six Sigma, etc.).
•A PHR or SHRM-CP certification.
•Familiarity with Lawson/Infor HCM.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Assists the Director, ESC in development, implementation and management of a quality review program that monitors and evaluates the quality of inbound and/or outbound communications through all channels for accuracy and adherence to quality and customer service standards.
•Identifies and documents quality issues and performance measures for management review.
•Reports quality performance to leadership on a recurring basis.
•Utilizes outcomes of the quality reports to ensure ongoing process improvement.
•Identifies department's training and development needs in partnership with the ESC Leaders to develop training plans and to identify future learning goals and objectives.
•Leads continuous improvement projects and initiatives across the ESC.
•Conducts quality audits within ESC, provides coaching, recommendations, guidelines, and develops short- and long-term solutions to ensure ESC meets SLAs and deliver accurate, timely and courteous customer service.
•Maintains a working knowledge of applicable Federal, State and local laws/regulations, the Rush Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
•Assists in recruiting, interviewing, onboarding, training, coaching and mentoring ESC agents.
•Builds and maintains productive working relationships across interdepartmental boundaries.
•Works with and protects sensitive HR data in alignment with established service center processes and standards.
•Promotes a healthy work environment by role modeling positive team dynamics and actively participating in team events.
•Performs any other related duties as required or assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.