Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatric Cardiology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.44 - $67.44 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pediatric Cardiology/Pediatric Congenital Heart Disease Program at Rush provides personalized, compassionate care for congenital (present at birth) and acquired heart disorders. We perform echocardiographic procedures of congenital heart diseases treating patients of all ages, from fetuses and newborns to children, adolescents, teenagers and adults with cardiac congenital disease. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•ARDMS registered in Pediatric Echocardiography (RDCS PE) OR CCI registered (RCS and RCCS) and 3 years work experience as a sonographer in pediatric and adult congenital populations.
•Registration in Fetal Echocardiography (ARDMS RDCS FE) is expected within 12 months of employment
•Demonstrated pediatric echo experience
•BLS
•Proficient in understanding physiology and anatomy with some knowledge of pathology as it pertains to the heart.
•Excellent communication skills when speaking with patients, family members and medical and paramedical personnel.
Preferred Job Qualifications:
•Experience in fetal echocardiography.
Physical Demands:
•Ability to move a portable 550-pound machine throughout the hospital.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Perform and provide preliminary reports of findings on patients including fetuses, premature infants, neonates, children, adolescents and adults referred to for evaluation of suspected or known congenital and acquired heart disease.
•Obtain information required to define congenital heart disorders for patients referred to for evaluation of non-corrected anatomy and function and/or evaluation of surgical reconstruction or repair, or placement of prosthetic devices using echocardiographic modalities such as: 2D, Doppler, Speckle tracking Technology, 3D, TDI, stress echocardiogram and TEE.
•May participate in ICE echoes during a variety of interventional procedures or surgeries.
•Assist in preparation of echocardiography materials for case conferences, CQI meetings, research and educational presentations.
•May assist in training hospital residents, fellows, students and technologists from other institutions as directed.
•Works independently perform echocardiographic procedures of common congenital heart diseases according to standards set by the Echocardiography Laboratory and obtain accurate data with minimal supervision.
•Participates in Echo Lab maintenance rotation as assigned. This is inclusive of, but not limited to, routinely cleaning and checking all echocardiogram equipment before and after use and preparing for next use. Notify appropriate personnel when equipment needs servicing or is damaged.
•Rotation to offsite hospitals or clinics if required by job needs.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Internal Medicine, Division of Nephrology

Nephrology Advanced Practice Provider

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for a Nephrology Advanced Practice Provider (APP).

The APP will be responsible for comprehensive patient care, including assessment, treatment planning/implementation, and education of patients and their families with chronic kidney disease and end-stage renal disease. The APP will practice in various nephrology settings including office, hospital (including specialty hospital), & outpatient dialysis units. No on call coverage required.  This role will join a team of Rush-employed nephrology physicians and will function on a Monday-Friday, eight-hour schedule. Offering competitive salary and benefits package.

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience in Nephrology is preferred, but not required. Relevant RN experience may be considered.

· APRN Candidates will require Acute Care Certification.

The Advanced Practice Provider (APP) is a licensed physician assistant (PA) or advanced practice registered nurse (APRN) who functions as a member of the health care team to provide high quality, comprehensive acute and/or routine medical/surgical care of Rush patients within the scope of practice granted in accordance with the Rush University Medical Center medical staff bylaws. The APP will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 400 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. With a Director of Advanced Practice and 34 Lead APPs across the system, Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. The Rush system includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country. All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. Rush has built a strong Office of Community Health Equity and Engagement, and we founded the RUSH BMO Institute of Health Equity. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Position Summary:

The Advanced Practice Provider (APP) will provider all aspects of care including acute care, well care and chronic care in the urgent care setting for patients of all ages.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• Maintains State of Illinois and Federal DEA license
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable.
• CPR, ACLS and PALS certifications.
• Excellent communicator
• Experience treating patients of all ages
• Procedural experience (simple laceration repair, I&D)

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants
• Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable
• Excellent communicator
• Experience treating patients of all ages
• Procedural experience (simple laceration repair, I&D)

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $118,670 - $167,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Electrophysiology Laboratory

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (7:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.98 - $58.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Road Home Research Admin

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Licensed Clinical Professional Counselor (LCPC) is a key member of the Rush University Medical Center community. This position provides psychotherapy services and case management to address mental health concerns and complex issues for Rush patients and family members from a variety of referral sources. The Licensed Clinical Professional Counselor directs patients and community members to relevant resources both internal to Rush and in the community. This position supports relevant programming for the Rush patient community and may serve as a representative of their department in meetings and presentations. This position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Master’s degree in Counseling or equivalent degree.
•Current Licensed Clinical Professional Counselor (LCPC) in State of Illinois.
•4 years’ experience in healthcare, care management, mental health and/or social services.
•Clinical experience with relevant population(s) including related psychotherapy skills required by Manager (e.g., motivational interviewing, cognitive-behavioral therapy, acceptance and commitment therapy, etc), as well as strong crisis intervention skills.
•Proficiency with Microsoft Office Suite.
•Strong active listening, critical thinking, judgment and decision-making skills.
•Ability to approach clients and workplace from a trauma-informed and health equity lens.

Preferred Job Qualifications:
•Experience providing clinical supervision.
•Experience with evidenced-based interventions.
•Experience with high risk and/or complex populations.
•Professional qualities such as initiative, self-reflection, commitment, responsiveness and adaptability.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Excellent verbal and written communication, interpersonal and organizational skills.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Provides individual, group, couples, or family psychotherapy services or case management related responsibilities to Rush patients based on the departmental needs.
•Develops treatment plans for the patient and/or family.
•Works directly with patients and their families to address complex issues that arise from unmet needs and provide the necessary clinical services for them to achieve their care goals.
•Connects patients and their families to relevant resources, both at Rush and in the community, to address their needs.
•Provides care management and/or support programming for the Rush patient community as outlined by Manager.
•Documents all client interactions in either the Epic, LCM software and/or other spaces in a timely manner as indicated by Manager.
•Maintains relationships with referring Rush clinics through consistent and timely communication.
•Promotes Rush University System for Health clinical services by referring clients to relevant Rush clinics.
•Leverages experience to support team members in training, crisis management, etc. as needed.
•Represents the department at meetings, conferences or other public engagements on an as-needed basis.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology PBC RUMC

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (7:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•At least three years of clinical experience as a Medical Assistant required.
•Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA (includes principles and techniques of injections and medication administration)
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•High school diploma/GED required.
•Current CPR certification
Preferred Job Qualifications:
•Graduate of an accredited Medical Assistant program
•Prior supervisory experience
•Phlebotomy experience
•Epic Ambulatory experience
Competencies:
•Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
•Excellent communication and interpersonal skills
•Excellent customer service skills
•Excellent organizational skills
•Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
•Proactively resolves conflict to improve team relationships in support of a healthy work environment
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
•Provides leadership consistent with Rush Missions and Values
•Demonstrates loyalty and allegiance to the program by representing and supporting management policies
•Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Participates in recruitment efforts with interviewing, and hiring direct reports.
•Provides training and mentorship to direct reports
•Tracks and monitors CMA quality outreach volumes and provides remediation training as needed
•Partners with clinic leadership to ensure direct reports work within CMA scope of practice
•Coordinates daily huddles with CMA Leads, ensuring coverage is assigned as needed
•Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
•Demonstrates accountability for enforcing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
•Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs
•Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs
•Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff
•Assists in conflict resolution through communication of concerns to management.
•Provides education to staff in the clinic.
•Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
•Performs procedures within CMA scope as defined by Rush University Medical Group
•Ensures compliance with accreditation and regulatory bodies within area of responsibility.
•Coordinates onboarding and off-boarding of clinic staff.
•Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
•Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
•Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
•Prepares patient for exam based on reason for visit.
•Reviews appointment schedules and ensures all patient charts are available for the visit.
•Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
•Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
•Calls patients regarding test results and medical instruction as defined by scope
•Documents patient care information in the outpatient medical record according to standards.
•Assists with scheduling of patient tests, procedures, and follow-up appointments.
•Assists in the care, cleaning, and sterilization of equipment and instruments.
•Maintains the inventory of medical and linen supplies.
•Maintains quality control for equipment.
•Provides cross-coverage to other clinical areas as assigned.
•Participates in quality improvement projects.
•Maintains compliance with the Joint Commission standards and other regulatory bodies.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology PBC RUMC 

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (7:30:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant Lead is responsible for the daily management and direct supervision of Infusion staff. The Medical Assistant Lead (MA) is responsible for assisting physicians, mid-level practitioners, and registered nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The MA assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the MA will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA (includes principles and techniques of injections and medication administration)
• Current CPR certification
• High school diploma/GED required.
Preferred Job Qualifications:
• Graduate of an accredited Medical Assistant program
• One year of clinical experience
• Phlebotomy experience
• Epic Ambulatory experience
Competencies:
• Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Excellent organizational skills
• Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
• Proactively resolves conflict to improve team relationships in support of a healthy work environment
• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
• Provides leadership consistent with Rush Missions and Values
• Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

Responsibilities:
•Participates in recruitment efforts with interviewing and hiring direct reports.
•Coordinates onboarding and off-boarding of clinic staff.
•Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
•Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
•Provides training and mentorship to direct reports
•Provides education to staff in the clinic.
•Conducts annual performance reviews in conjunction with manager.
•Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
•Ensures compliance with accreditation and regulatory bodies within area of responsibility.
•Coordinates and maintains organized patient flow.
•Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
•Prepares patient for exam based on reason for visit.
•Prepares and supports patient and assists provider with procedures.
•Reviews appointment schedules and ensures all patient charts are available for the visit.
•Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
•Performs basic lab and testing procedures according to standards.
•Performs phlebotomy and EKGs.
•Administers immunizations as ordered by the physician.
•Administers RUMG-approved intramuscular or subcutaneous medications after competency has been assessed, verified, and documented.
•Performs Tuberculin skin testing upon order of the physician.
•Demonstrates appropriate population-specific techniques with patients.
•Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
•Cleans, prepares, and stocks exam rooms, treatment rooms, and workstations.
•Calls patients regarding test results and medical instruction under the direction of a physician.
•Calls in medical refills under the direction of a physician or protocol.
•Documents patient care information in the outpatient medical record according to standards.
•Assists with scheduling of patient tests, procedures, and follow-up appointments.
•Assists in the care, cleaning, and sterilization of equipment and instruments.
•Maintains the inventory of medical and linen supplies.
•Maintains quality control for equipment.
•Provides cross-coverage to other clinical areas as assigned.
•Participates in quality improvement projects.
•Maintains compliance with the Joint Commission standards and other regulatory bodies.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: 1620 W Harrison St, Chicago, Illinois 60607

Business Unit: RUSH MD Anderson Cancer Center

Department: Breast Surgery

Work Type: Full-Time - 40 Hours per week (1. 0 FTE)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $84,760.00 to $151,715.20 per year

Summary:
The Oncology Nurse Navigator 2 is a registered nurse (RN) who works with physician practices and multi-disciplinary teams to promote the effective utilization of services and coordination of care for patients within the Cancer Center service line. The Oncology Nurse Navigator 2 contributes to the assessment of patients' psychosocial, financial and clinical needs throughout the continuum of care ensuring high quality care while supporting quality metrics of the Cancer Center and Rush University Medical Center The Oncology Nurse Navigator 2 functions as a liaison between patients, physician practices, the hospital, and the community performing functions that meet the core competencies of oncology navigation; Care Coordination, Communication, Education, and Professional Role/Care as well as the domains of the Profession Practice Model; Relationships and Caring, Evidence Based Practice, Technical Expertise, Critical Thinking and Leadership. The Oncology Nurse Navigator 2 care may be focused in medical oncology, hematology, stem cell transplant, gyne-oncology, surgery, radiation oncology, cancer screening or supporting multi-disciplinary clinics. This RN exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Requirements:
•Current State of Illinois Registered Nurse licensure required
•At least one year of nursing experience.
•Earned nursing degree of baccalaureate level of education or higher.
•Oncology nursing experience preferred
•Oncology nursing certification preferred
Physical Demands:
•Ability to travel throughout the Medical Center and some roles may require travel to other sites of care.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Relationships and Caring1. Establishes a caring therapeutic relationship with patients and families
utilizing effective communication while managing a defined patient
caseload.

2. Assesses patients for social determinants of health; utilizing findings to
develop a plan of care and mutual goal setting.
3. Serves as liaison for the patient, becoming an expert on the patient
and their needs throughout the trajectory of their care from
diagnosis to end of life or survivorship
4. Advocates for patient and their families to ensure timely access to treatment and equal access to health care

5. Collaborates with all members of the health care team in a positive, professional manner to ensure coordination of patient care.
6. Serves as a reference regarding clinical trials and coordinates care with
The clinical trial office

7. Provides psycho-social support and Facilitates referrals and transitions of
care ensuring effective utilization of internal and community resources

Evidence-Based Practice
1. Provides symptom managements utilizing guidelines/evidence based practice from oncology resources in collaboration with providers
2.Performs role utilizing EBP within specialty established by nationally recognized oncology nursing associations, cancer societies and networks as well as published research and quality documents.
Technical Expertise1. Responds to patient questions and needs via various technology: “My Chart,” staff messages, telephone contact, etc.
2.Coordinates/Schedules admissions, surgeries, laboratory testing, radiographic exam, and infusion.
3.Performs basic administrative tasks related to role
4.Establishes plan for venous access via assessment of peripheral veins.
5.Performs nursing procedures per policy.
6.Assists providers with procedures utilizing appropriate technique.
7.Assesses patient and family learning style to provide ongoing education regarding diagnosis, staging, treatment, side effects and self-care.
8.Provides detailed documentation in the electronic medical record to support assessment and interventions
Critical Thinking1. Reviews medical records to ensure completeness as applicable for patient
diagnosis and staging. Requests additional medical records as needed
2.Ensures new patients are scheduled for appropriate providers based upon
assessment of patient and collaborates to alter plan as needed
3.Assesses patients in person or remotely to evaluate current status and needs
4.Provides telephone triage as defined by guidelines and in collaboration with provider coordinating care with infusion room, home health, urgent care or emergency department as required
5.Recognizes changes in patient status and responds in a timely manner to optimize patient outcomes
6.Prioritizes complex patient care based upon knowledge and clinical experience.
7.Assesses patient compliance with treatment plan
Leadership1. Demonstrates accountability for professional practice, continuing education
and progress toward achievement of goals
3.Establishes and maintains expertise regarding disease, staging, current treatment options and management of adverse events.
4.Serves as a liaison between practice and referral sources
5.Participates in quality metric initiatives supporting optimal outcomes and value based metrics
6.Assists in patient identification for tumor board, coordinates tumor board and participates in patient presentation and care plan development.
7.Participates in the orientation and education of health care team members
8.Serves as key member of multi-disciplinary team supporting patient cohesiveness, efficiency, and patient focused care.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Radiology Theraputic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Financial Coordinator position is responsible for providing financial counseling duties to assist patients in understanding their benefits and out of pocket costs. These activities include but are not limited to: providing an estimate for services, developing a payment plan, accepting and posting a patient's payment, providing insurance-related information (in-network, contractual information), and processing Financial Assistance applications. He/she provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).
• Understands basic concepts as they pertain to registration and insurance.
• Proficiency with the Microsoft Office Suite.
• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.
Preferred Job Qualifications:
• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.
• Bilingual proficiency preferred.

Responsibilities:
• Calculates an estimated patient cost and out of pocket, responsibility, and answers questions regarding patients financial responsibility.
• Accurately documents stages and or issues surrounding the applications that are in process in Epic.
• Administers financial assistance applications in compliance with the department Financial Assistance Program. Accurately makes payment arrangements with patients and supplies supportive documentation.
• Accurately documents all payment arrangements and issues appropriate letters of agreement.
• Accurately accepts and applies payments according to policy and procedures.
• Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.
• Functions as a liaison for the Finance Department to obtain all required documents needed for billing transplant services as episodic cases or global cases.
• Creates and maintains various reports.
• Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill.
• Obtains and disseminates contractual network details for both the facility and physician services.
• Performs financial counseling for self-pay population and assists them on programs offered by the medical center. Refers appropriate patient population to public aid consultant.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pathology Surgical

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

  Eligible for a $10,000 sign-on bonus — speak with the recruiter to learn more.  

Pay Range: $34.89 - $56.78 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing complex laboratory procedures related to cytopathology testing, including screening slides, performing adequacy checks on fine needle aspirates, and processing and staining specimens. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion

Other information:
Education: Bachelor of Science Degree
Certification: CT(ASCP) required
Personal: Interacts effectively with peers, internal and external customers, excellent communication and organizational skills, ability to work effectively with others.
Proficiency Testing: Required to pass CAP proficiency testing annually.
REPORTS TO:
Laboratory Supervisor or Designee
WORKING CONDITIONS:
Able to work in fast pace, often stressful, computerized environment. Able to lift 20 pounds and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.
CLIA QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform high complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.

Responsibilities:
Performs Laboratory Testing
Utilizes required Personal Protective Equipment (PPE) to perform all laboratory procedures efficiently and effectively with minimal supervision once trained.¡@ All testing must be done following Rush approved Policies and Procedures.
Screening cytopathology slides of both gynecological and non-gynecological fluids
Performs adequacy checks of fine needle aspirates in the clinical areas (IR, OR, Endoscopy, etc).
Process specimens using cytospin, or thin-prep instrument.

Reviews negative cytological cases as a means of quality control.¡@
Participates in the training program for residents of Pathology and retains records of positive and interesting cases for educational purposes and inspecting agencies.

Works closely with clinical staff providing information on correct handling of specimens, test results, pertinent clinical information and decision making priority cases.
Quality Control and Preventative Maintenance
Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of problem. Notifies appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
Troubleshooting
Performs basic troubleshooting of equipment and processes with minimal assistance, documents action and notifies appropriate personnel, for example, supervisors, of problems all of the time. Able to recognize when additional help is needed and seeks out that help.
Organization of Work Area
Keeps work area neat, clean, organized, and well stocked at all times. Disinfects area at the beginning and end of each shift.
Specimen Acceptability
Accepts no inappropriate specimens annually.
Turnaround Time Expectations
Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turn-around time of all samples.
Time Management
Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch.
Continuing Education
Required to obtain and document 12 hours of laboratory continuing education per year.
Special Projects
Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
Tech-in-Charge
May perform the duties of the tech-in- charge for specified periods of time. Over sees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example a supervisor or director.
Results Reporting and Reviewing.
Transcribes results accurately into the Lab Information System.
Reviews lab results as required, and takes actions before verification and release.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Legal Affairs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $136,136- $228,716 per year 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of the General Counsel, the Assistant General Counsel – Employment will be responsible for supporting the Senior Associate General Counsel in providing legal counsel on employment matters across Rush University System for Health. This role will partner with others in Rush Legal as well as other departments and leaders throughout Rush, including human resources.
The Assistant General Counsel position requires familiarity with and experience in counseling on federal, state, and local employment laws. This position requires a highly developed degree of business judgment, initiative, decision-making skills, and ability work both independently and as part of a team. Candidates must be self-motivated, proactive, and goal oriented.

Required Job Qualifications:

• Juris Doctorate (J.D.) from an accredited institution is required.
• Must be licensed to practice law in Illinois.
• 2-3 years of legal experience is required.
• Familiarity with applicable federal, state, and local employment laws.
• Strong verbal communication and interpersonal skills, including a timely and responsive communication style.
• Strong organizational and planning skills with excellent attention to detail and an ability to manage multiple time-sensitive projects and appropriately prioritize to adhere to strict deadlines.
• Ability to maintain strict confidentiality and properly handle sensitive information.
• Ability to work independently as well as the ability to work well in a team environment.
• Ability to take a proactive and directive approach in problem-solving.
• Comfortable, and excited by, working in a fast-pace high activity environment.
• Ability to effectively work with various departments and levels and manage multidisciplinary teams.

Preferred Job Qualifications:

• Experience providing legal counsel on employment matters and handling employment litigation is preferred.

Responsibilities:

• Assist Senior Associate General Counsel in providing day-to-day legal counsel and support across Rush on a wide variety of employment issues, including, but not limited to, performance management, terminations, issues related to Title VII, ADA, FMLA, FLSA, background checks, workers’ compensation, and other federal, state, and local employment laws.
• Respond to external requests for information, including subpoenas for employment records and personnel record requests.
• Review and interpret new federal, state, and local employment laws to identify any potential changes to internal policies, procedures, and practices.
• Provide legal support on new and existing internal policies, procedures, and practices to ensure legal compliance.
• Conduct research on the wide variety of employment issues as it relates to pending employment counseling matters and/or charges.
• Assist in employment charges and litigation, including, but not limited to obtaining and reviewing documents for production.
• Other tasks as requested by the General Counsel, Deputy General Counsel, and Senior Associate General Counsel.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $46.07 - $77.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
We are seeking a dedicated Delivery Manager to lead our delivery team for the ServiceNow Portfolio Management (SPM) module. This role is pivotal in articulating SPM vision and will be responsible for managing the delivery of products, services, or projects related to SPM, ensuring that they are completed on time, within budget, and meet quality standards. This role typically works across various departments to ensure seamless coordination between teams, stakeholders, and external vendors. The Delivery Manager is instrumental in driving the execution of business goals while maintaining high performance, collaboration, and customer satisfaction.
This position demands a strategic thinker who can articulate a clear vision for the SPM module while ensuring alignment with the broader business objectives. The incumbent will oversee the comprehensive product roadmap, delivery management working collaboratively with both business and technology stakeholders to drive the successful design, development, and implementation of the SPM module across the organization.
The SPM Delivery Manager will be responsible for ensuring the successful delivery of a product or product feature from the conceptual stage through launch and post-launch support. Key responsibilities include directing and managing multiple projects concurrently, facilitating the adoption of industry best practices, and ensuring that the implemented technology solutions meet and exceed business expectations. Additionally, this role will serve as a liaison between IT stakeholders and business units, fostering a shared understanding of goals and objectives, and promoting effective communication across all organizational levels.

Other information:
-Required Qualifications:
oEducation: Bachelor’s degree in business, engineering, or a related field.
oExperience: 4-7 years of experience in project management, product delivery, or related roles, with a strong understanding of the delivery lifecycle.
-Skills:
oProven track record of managing successful project deliveries within scope, budget, and timeline.
oStrong communication, negotiation, and relationship-building skills.
oExperience with agile methodologies (Scrum, Kanban) and project management tools (e.g., JIRA, Asana, MS Project).
oAbility to work effectively with cross-functional teams and senior stakeholders.
oSolid problem-solving skills with the ability to manage complex delivery challenges.
oStrong understanding of product development life cycle and agile methodologies.
oProven ability to manage cross-functional teams and projects with competing deadlines.
oExcellent communication, negotiation, and stakeholder management skills.
oProblem-solving mindset with the ability to navigate complex project challenges.
oProficiency in project management tools (e.g., JIRA, Asana, Trello, or similar).
oFamiliarity with technical concepts and product design principles.
-Preferred Qualifications:
oExperience managing large-scale, complex projects across multiple departments or geographies.
oFamiliarity with IT and software delivery, especially in an agile environment.
oKnowledge of cloud technologies, DevOps practices, or other relevant technical concepts.
oExperience in customer-facing roles or dealing with external clients.
-Key Competencies:
oLeadership and People Management
oProduct Delivery Lifecycle
oTime and Resource Management
oCommunication and Stakeholder Management
oProblem-Solving and Decision Making
oRisk and Issue Management
oProcess Improvement and Innovation
oFinancial and Budget Management
oAgile/Project Management Methodologies
-SPM Delivery Manager Location
This is a remote position based in Chicago, Illinois, United States.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Project Delivery Management:
oOversee the delivery of products, services, or projects from planning to completion.
oEnsure all deliverables meet the agreed timelines, budget, and quality standards.
oCoordinate with different departments to ensure smooth project execution
oOversee the end-to-end delivery process of products, from planning to launch and iteration.
oManage timelines, resources, budgets, and risk mitigation strategies for product delivery.
oCollaborate with vendors and organizations and bring industry best practices and use cases to the RUSH stakeholders to generate interest and momentum for SPM rollout.
2.Stakeholder Communication:
oServe as the main point of contact for all stakeholders involved in the product delivery process.
oRegularly update stakeholders on product progress, risks, and milestones.
oFacilitate meetings to align stakeholders on priorities, timelines, and scope adjustments.
oWork closely with Process Owners, Managers and senior RUSH leaders and participate in process and governance discussions considering SPM best practices.
3.Product Roadmap Execution:
oHelp translate high-level product vision and strategy into actionable delivery plans.
oEnsure that the product roadmap is being executed efficiently by managing sprint cycles, releases, and iterations.
oAddress and resolve any issues that may arise during the delivery phase.
4.Resource Management:
oManage project resources, including staffing, technology, and tools, to ensure optimal delivery.
oAllocate resources efficiently and ensure that team members are working on the right tasks.
oMonitor project workload and resolve resource conflicts or issues as they arise.
5.Team Collaboration and Leadership:
oDrive a culture of accountability and continuous improvement within the team.
oLead and guide cross-functional teams, ensuring that each team member understands their roles and responsibilities.
oEnsure teams are well-supported with the necessary resources, training, and guidance.
oFoster a collaborative and high-performance work environment, ensuring team motivation and engagement.
oLead and motivate cross-functional teams, fostering a collaborative environment.
oWork closely with product managers, engineers, designers, and other team members to identify and solve problems.
6.Quality Assurance:
oEnsure that the delivered product meets quality standards and aligns with customer expectations.
oCoordinate UAT testing efforts, gather feedback, and monitor product performance to ensure ongoing improvements.
oImplement quality control processes to monitor the progress and outcomes of projects.
7.Risk Management:
oIdentify potential delivery risks (e.g., scope changes, resource constraints, technical challenges) and proactively address them.
oDevelop contingency plans and ensure that risks are communicated and managed effectively.
8.Process Improvement:
oIdentify and implement process improvements to streamline product delivery and enhance team performance.
oPromote the adoption of best practices for agile methodologies, project management tools, and other delivery processes.
9.Post-launch Support and Continuous Improvement:
oEnsure the product is continuously improved post-launch based on user feedback and analytics.
oProvide support for issues arising after product delivery, ensuring a smooth transition to support teams.
10.Reporting and Documentation:
oMaintain project documentation, including timelines, risk logs, and status reports.
oProvide regular reports on project progress, resource usage, and financials.
oTrack and report on KPIs to assess delivery effectiveness and impact.
11.Customer Satisfaction:
oEnsure that the delivered product or service aligns with customer expectations and business goals.
oActively seek customer feedback and collaborate with stakeholders to address concerns or issues post-delivery.
oEnsure a smooth handover of the final product to the customer or support teams for long-term maintenance.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.