Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Road Home Research Admin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Center for Trauma Recovery is seeking a bilingual English/Spanish  Licensed Clinical Social Worker (LCSW) to provide trauma-focused care to community members who have experienced violence and other traumatic events. In this role, you will conduct PTSD assessments, provide care management, and deliver Cognitive Processing Therapy (CPT) as part of a no-cost treatment program designed to make quality mental health care accessible survivors of traumatic events in our community. Advanced training in PTSD assessment and treatment is provided. Bilingual candidates are strongly encouraged to apply.

Summary:

The LCSW provides clinical consultation to assess and treat individuals with common mental and behavioral health conditions and their family members in a multidisciplinary outpatient practice setting, on inpatient, and hospital units and within the home and school communities. Insight and direction for patients will be offered to ensure that clients are connected to other services and support in the community, at school or in another appropriate setting. The LCWS works in collaboration with psychiatrists, psychologists, social workers, counselors and other members of the multi-disciplinary team. The person who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Master’s degree in Social Work, Psychology or Applied Behavioral Science required.
•Current State of Illinois licensure as LCSW required.
•Two years of previous social work experience in healthcare, care management, mental health and/or social services
•Excellent interpersonal skills and solid knowledge of community resources, demonstrated organizational skills.
•Ability to assess patient and family needs, able to ask appropriate questions.
Preferred Job Qualifications:
•In-depth experience working with patient groups.
•Experience with evidence based therapies.
•Strong active listening, critical thinking, judgment and decision making skills.
•Excellent verbal and written communication, interpersonal and organizational skills.
•Proficiency with MS Office Suite.
•Ability to sense problems or potential problems.
•Ability to apply inductive and deductive reasoning to information received and identifying relationships between seemingly unrelated events/information.
•Bilingual English/Spanish preferred.

Responsibilities:
•Interviews, assesses and evaluates clients and families who present themselves for care; provides professional outpatient counseling and treatment with the goal of maximizing personal/family stability.
•Prepares intake summaries, treatment plans and case summaries while maintaining on-going confidential records.
•Charts member's treatment and progress in accordance with state and other regulations and in keeping with accepted community standards.
•Develops implements and evaluates treatment approaches for clients and affected family members, including individual, family, group or intensive therapeutic modalities.
•Confers and consults with physicians and other care team members regarding client's progress and treatment; this may include conferring with attending physicians regarding hospitalized clients regarding recommendations for treatment plans.
•Utilizes resources within the community that support children and families to meet treatment goals (these community resources will offer options for referrals to external resources for the client and/or family members).
•Participates in development, implementation and evaluation of programs within the psychiatry department at Rush.
•Develops and conducts psycho-educational classes and groups.
•Supervises the work of social work interns.
•Performs related duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Food And Nutr Srvcs-Clin Nutr

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Dietitian 1 is responsible for providing medical nutrition therapy for patients at Rush. Active participation in the treatment process is essential as the Clinical Dietitian 1 interacts with patients and members of the healthcare team. This role will care for patient populations that are frequently unable to meet nutritional requirements orally, requiring enteral nutrition (EN) or parenteral nutrition (PN). This may include, but is not limited to, post-surgical, critically ill, neonatal, pediatric, and geriatric patients. The Clinical Dietitian 1 exemplifies the Rush mission, vision, and I CARE values, and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s Degree required
•Master of Science Degree in Nutrition or Dietetics or health care related field OR Bachelor’s Degree required in Nutrition or Dietetics or health care related field and two years clinical experience post-credentialing if RDN credential and license obtained prior to January 1, 2024.
•Registered Dietitian Nutritionist
•Licensed Dietitian Nutritionist, State of Illinois
•Must have academic preparation and/or experience in program management and in the care of persons with chronic disease
Preferred Job Qualifications:
•Member of the Academy of Nutrition and Dietetics
•Travel to ambulatory satellite clinic sites as needed
Abilities:
50% of time sitting, 50% of time walking or standing.
The above is intended to describe the general content of and requirements for the performance of this job. It shall not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Manages nutrition care activities by utilizing the nutrition care process and nutrition-focused physical examinations.
•Provides age-appropriate medical nutrition therapy for malnourished patients on a timely basis.
•Monitor patient status and implement changes in nutrition therapy to achieve optimal nutritional status as needed.
•Provides evidence-based nutrition counseling/education. Evaluates scientific literature and applies this information to clinical practice. Participates in the evaluation and/or development of educational materials.
•Maintains compliance with regulatory agencies.
•Maintains standards of care and follows the Code of Ethics as mandated by the Academy of Nutrition and Dietetics, the State of Illinois, and Rush Clinical Nutrition Services.
•Participates as a vital member of the multidisciplinary health care team. Contributes current nutrition information to other practitioners through in-services, rounds, care conferences, and meetings. Serves as the expert clinician in his/her area of practice and as an essential resource for other practitioners from other disciplines.
• Provides enteral feedings and/or parenteral nutrition per protocol. Closely monitors patients for feeding and/or parenteral nutrition complications. Adjusts feedings and/or parenteral nutrition orders to ensure optimal intake.
•Communicates nutrition care plan to external health care facilities or other clinicians.
•Serves as a preceptor for educating dietetics students and other healthcare professionals on evidence-based medical nutrition therapy.
•Contributes to departmental initiatives to accomplish mission and vision
•Contributes to review of clinical nutrition protocols and procedures
•Supports nutrition related research and quality improvement projects to ensure practicing at height of scope for credential

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Rush Access Center - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for facilitating the daily operations of the referral/specialist/pre-visitor. These activities include assigning work duties for efficient registration of patients, maintaining employee's schedule, weekly/monthly/annual employee monitoring and reviews, responding to internal and external customer's inquiries and concerns. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School diploma or equivalent.
• Three years supervisory experience in a healthcare-related field, i.e. hospital, physician practice or clinic.
• Demonstrates a comprehensive understanding of the functions of Patient Access within the healthcare field.
• Ability to effectively communicate both verbally and written to subordinates, superiors and customers which would be expressed in a variety of ways, i.e. writing memos, writing the draft of a policy and procedure, conducting staff meetings (with a written agenda and minutes), responding to internal customers inquiries and , responding to patient's concerns.
• Ability to identify components within a process that require improvements; facilitate the improvement process and achieve the desired goal of improving the services provided by Patient Access.

Responsibilities:
1. Supervise and coordinates the daily activities of the Patient Access Coordinators/ Referral Specialists.
2. Managing the Epic work queues and patient queuing.
3. Collaborates with subordinates, supervisors, internal and external customers to achieve departmental and medical center goals.
4. Keeps the Patient Access Coordinators and management informed of pertinent events and change within the department area.
5. Recognizes process problems and assists in developing collaborative approaches to resolve the problematic issues.
6. In doing so, identifies opportunities for process improvements and ways to implement improvements.
7. Acknowledges employee efforts to improve performance and rewards/acknowledges their achievements.
8. Approach employees in an open manner, welcoming their feedback and participation.
9. Provides effective instruction to the Patient Access Coordinators who have skill deficits.
10. Administers timely, thoughtful, constructive disciplinary actions when needed per policy and provides adequate feedback and coaching sessions.
11. Completes daily/ weekly monitoring in an accurate, constructive, timely manner; compiling the data to utilize as a resource for the annual performance assessment.
12. Develops improvement goals with the Patient Access Coordinator and tracks their progress throughout the year.
13. Has a thorough knowledge of and adheres to departmental and Rush policies and procedures relevant to their position.
14. Conducts periodic staff meetings (minimum bi-monthly) as way of communicating updates to their staff and instruction on new policies and procedures.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Rheumatology-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: Based on NIH scale $63.480 - $77.076

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Incumbent performs molecular, cellular, and immunology work and experiments under limited supervision, utilizing advanced degrees of technical proficiency. Designs, initiates, and performs complex scientific research experiments within a Translational Medicine research laboratory. Evaluates data, and prepares final reports/papers based on experimental results. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
A mature and motivated individual who is well trained in areas of molecular biology, cell biology, and immunology
Education: PhD or MD, or equivalent experience
· Earned MD or PhD in biological sciences or equivalent. Molecular biology, cell biology or immunology PhD preferred.
· Expertise in molecular biology (PCR, RT-PCR, RNA seq), cell culture, immune functional assays utilizing patient samples, ELISA assays, and flow cytometry (FACS).
· Expertise in working with relevant experimental models of disease.
· Enthusiastic, self-motivated, efficient and interacts well with others as part of a team.
· Ability to work independently.
· Excellent written and verbal communication skills.
· Ability to organize and perform laboratory work on several concurrent research projects.

Preferred Job Qualifications:
· Strong communication, data analysis, computer and organizational skills.
· Expertise with confocal imaging techniques and with high-content screening platforms.

Physical Demands:

Competencies:

Responsibilities:
· Plans and directs experiments related to molecular and cellular biology, and immunology research, including the planning and execution of an assigned project.
· Identifies an original research project, experiments, and potential research directions related to research activities; collects, evaluates, interprets and provides documentation of research data to accomplish research objectives.
· Work collaboratively with Rush University physicians and clinicians to obtain patient specimens and patient clinical data.
· Provides own data collection, preparation of manuscripts, and research papers for presentation and/or publications.
· Maintains a safe laboratory environment and ensures compliance with governmental and University policies, procedures, rules, and regulations.
· Performs other job related assignments as assigned.
· May also be required to supervise research employees and/or nonexempt staff.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 PM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Dermatology-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: Based on NIH scale $63.480 - $77.076

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position conducts independent and/or collaborative research experiments within a department or research group at Rush
University Medical Center. This may include planning, designing and executing complex research studies, procedures, and
protocols; problem solving research challenges; contributing to discrete components of a larger project under the direction of a
senior or principal researcher; organizing, synthesizing, and analyzing data; preparing reports and contributing to manuscripts;
participating in drafting/finalizing grant submissions; attending and participating in conferences, meetings, and/or speaking
engagements; and providing mentorship and training to undergraduate or graduate students. The incumbent in this position
exemplifies the rush mission, vision, and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
•Ph.D., M.D., or equivalent terminal degree in a relevant field.
•Experience in a relevant scientific discipline. Proficiency in relevant research tools and techniques.
•Critical eyes towards consistency, reproducibility, and the scientific method.
•Excellent organizational, analytical, and communication skills. Strong interpersonal skills.
•Strong scientific writing skills.
•Ability to work both independently and collaboratively in a multidisciplinary environment.
•Excellent computer skills.
•Ability to multitask.
Preferred Job Qualifications:
•Experience maintaining safety and ethics in a research/laboratory environment.
•Knowledge of medical research compliance and ethics (e.g., HIPAA, GCP).
•Record of scholarly publications.
•Experience in grant writing.
•Prior project management experience.
•Mentoring experience.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Contribute to the design and execution of clinical or laboratory-based studies. As assigned, lead and manage projects.
•Conduct independent and collaborative research on specific research project(s). Design and conduct experiments or
computational studies aligned with project goals.
•Collect, analyze, and interpret research data using appropriate statistical, scientific, medical, and/or clinical methodologies.
Prepare relevant reports.
•Compare actual and expected results and suggest solutions to correct deviations. Problem-solve research challenges as needed.
•Evaluate existing research techniques and recommend improvements to ensure quality and productivity.
•Prepare manuscripts for publication in peer-reviewed journals.
•As assigned, prepare and present findings at departmental meetings, conferences, and seminars.
•Assist in the mentoring and training of graduate and undergraduate students.
•Collaborate with researchers within and outside the department.
•Support grant writing, proposal submission, and progress reporting to funding agencies.
•Support/maintain a safe laboratory environment and ensure compliance with governmental and University policies, procedures,
rules, and regulations.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois - Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HR Partners

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:  $94,827 - $154,315 per year 

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The HR Compliance Manager is responsible for the leadership, oversight and management of all regulatory and compliance processes within Human Resources, and ensures adherence to Human Resources regulatory requirements, maintaining and updating HR policies and processes, and offering expert consultation on compliance-related matters. Prepares for, owns and leads the HR response to regulatory visits, including collaboration with leaders and employees across the organization. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:
1.Proactively creates, maintains, updates, and owns all Human Resources policies and processes; ensures all comply with federal, state, and local laws and regulations, as well as business and University goals. This includes leading regular institution policy reviews and ensuring stakeholder alignment and timely updates.
2.Develops, monitors, and audits all regulatory, legal, and organizational compliance requirements related to the pre-employment and employment cycles.
3.Acts as a subject matter expert on HR-related compliance matters and their impact on the organization. Provides consultative support to HR Business partners, Centers of Excellence (COEs) and senior leadership on policy interpretation and application. Collaborates with departments within and outside of HR to promote compliance awareness and consistency in policy execution.
4.Leads and manages the Human Resources’ department-wide role in audit and accreditation initiatives and visits from regulatory bodies. Proactively prepares prior to regulatory visits to ensure smooth response.
5.Responsible for ensuring system compliance with employee licensure and certification requirements
6.Develops and leads organization-wide and department-specific communication of and training on existing, new, or revised HR policies. Partners with Communications and Learning & Development to develop communication and change management plans; ensures clarity and accessibility of HR policy materials for employees and leaders.
7.Regularly and proactively conducts HR compliance audits, assesses and identifies areas of potential risk or documentation deficiencies, and implements and leads process improvements and corrective actions where necessary. Provides audit results and reporting on quantitative and qualitative data and findings.
8.Partners with Procurement and Legal to review HR vendor agreements for compliance requirements and risk management, including all contingent worker and/or contractor agreements.
9.Maintains an understanding of regulatory issues and stays current on applicable standards through seminars, training courses and regulatory literature.
10.Coordinates with the Office of Legal Affairs and HR COEs to maintain alignment with legal and operational standards.
11.Assists the Office of Institutional Equity with OFCCP compliance initiatives, including the Affirmative Action Plan and related activities.
12.Partners with Digital & Information Services teams to ensure HR data privacy and compliance.
13.Develops process maps, governance documents, and knowledge resources to ensure operational consistency.

Other information:
Required Job Qualifications:
1. Bachelor’s Degree in Human Resources, Business Administration, Legal Studies, or a related field.
2. 3-5 years of experience in HR policy development, compliance, or regulatory affairs.
3. Equivalent education and experience may be considered.
4. Strong working knowledge of employment laws, labor standards, and compliance frameworks.
5. Experience in policy authorship, legal research, and regulatory interpretation.
6. Excellent writing, communication, and interpersonal skills.
7. Ability to manage complex projects in a dynamic, fast-paced environment.
8. Proficiency in Microsoft Office Suite and experience managing digital policy systems.
Preferred Job Qualifications:
1. Juris Doctor (JD) or advanced degree in a related field.
2. Experience with PolicyTech.
3. Experience managing compliance in a hospital system.
Physical Demands:
Requires the ability to travel to various locations within the Rush system.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Guest Relations Info Desk

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (11:30 AM - 8:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service, and support in a timely manner. Individuals in this position are expected to behave in a positive, professional, and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.
In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Other information:
•Required Job Qualifications:
•High School diploma or equivalent required
•18 Years of age or older
•Preferred Job Qualifications:
•One year of college
•1-2 years previous job related experience
•Physical Demands:
•The ability to independently move between work stations on campus

Responsibilities:
•Initiate greetings and positive interaction with patients, visitors, and staff.
•Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.
•Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.
•Respect all customers’ privacy, perspective, priorities, time, and abilities.
•Exercise sound judgment and appropriate discretion in resolving guest relations service issues.
•Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.
•Monitor and report on trends related to service needs for continuously improving service delivery.
•Always comply with Guest Relations policies and procedures to ensure high quality service delivery.
•Communicate patient arrivals to clinical personnel.
•Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.
•Assist with support for effective patient flow.
•Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.
•Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.
•Ensure all vendors are listed on the SharePoint site before issuing an access badge.
•Ensure that appropriate patient information is entered into the EPIC system.
•Collaborate with coworkers and manager on scheduling requirements and be present at assigned workstations as scheduled. Requirements may vary according to department needs.
•Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Res-Recr - Buell

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.07 - $56.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Under the general direction of the Principal Investigator and Supervising Data Scientist for the Rush Interdisciplinary Consortium for Critical Care Trials and Data Science (RICCC), the Data Scientist will independently develop and execute complex data analysis and statistical modeling projects. The individual will use machine learning and computational methods to preprocess and analyze electronic healthcare record data. Databases will include critical care and ICU datasets, including CLIF (Common Longitudinal ICU Data Format, www.clif-icu.com), Epic Cosmos data, and multi-center clinical trial data. 

Summary:
This position is responsible supporting our clinical and financial analytics projects using Big Data technologies. The ideal candidate is adept at using large data sets to find opportunities for clinical and financial optimization and using models to test the effectiveness of different courses of action. They must have course work or experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Bachelor degree in statistics, bioinformatics, mathematics, data science or equivalent field.
•3 years of experience of clinical research or analytics working with relational databases in a healthcare or hospital environment.
•Experience using statistical computer languages (SAS, SPSS, R, Python, SLQ, etc.) to manipulate data and draw insights from data sets.
•Strong understanding of clinical trial process and clinical technology.
•Knowledge of statistical and data mining techniques.
•Experience managing disparate data sets and using quantitative and qualitative analysis.
•Experience in a fast-paced environment and in managing multiple priorities effectively.
•Experience presenting data to a variety of audiences.
•Clear and concise written and verbal communication skills.
•Analytical, multi-tasking and problem solving skills.
•PC proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
Preferred Job Qualifications:
•Master’s Degree
•Computer programming languages: R, Python, SLQ, C, C++, Java, JavaScript, etc.
•Distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, MySQL, etc.
•Visualization/presentation tools: Tableau
•Business intelligence platforms: SAP BusinessObjects, Microsoft Power BI

Responsibilities:
•Handles moderately complex work critical to the organization.
•Produces analytics that facilitate evidence-based clinical and financial decisions
•Conduct QA of models’ outcomes and monitor model performance regularly.
•Develops, implements and validates new predictive modeling algorithms and applications
•Develops analytic data sets and uses statistical software to analyze data sets as requested
•Builds predictive models and complete various analytical projects.
•Uses third party software tools in development of queries and visualizations
•Suggests/builds software tools to streamline the building of models and other analytics.
•Provides critical guidance for the development and implementation of models and analytics products.
•Conducts exploratory data analysis from complex, disparate data sources to recognize patterns, and identifies performance improvement opportunities.
•Generates hypotheses and analyze data to test and interpret results.
•Creates clinical and administrative reports. Creates mechanisms for approving and distributing reports.
•Communicates findings from exploratory and predictive data analysis broadly to team and leaders.
•Identifies improvement opportunities in reporting and BI tools and collaborate with Products Technology to implement enhancements.
•Collaborates with key leaders and clinicians to build analytical acumen across all analytic roles.
•Develops prototypes, test methods and algorithms. Leverages emerging statistical methodologies to drive innovative analytical solutions to create insights from clinical data.
•Utilizes operational analytics and project management tools to optimize execution of programs and studies, to manage internal and external resources, to track study progress, and to prepare study status reports.
•Anticipates and identifies issues that could affect timelines or quality and develops options and solutions.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.