Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush University System for Health

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $300,000 - $375,000 per year
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The System Vice President (System VP) of Surgical and Procedural Services is a senior executive responsible for the strategic vision, operational leadership, and financial performance of all inpatient and ambulatory surgical and procedural services across the health system. This scope includes all hospital operating rooms, ambulatory surgery centers (ASCs), catheterization labs, endoscopy suites, interventional radiology, and other invasive procedural areas.

As a key leader within an academic healthcare system, the System VP exemplifies the RUSH mission, vision, and values and acts in accordance with RUSH policies and procedures. This role requires a dynamic leader who can balance standardization and system-wide efficiency with the unique needs of multiple hospital, ambulatory and clinical sites and departments.

Knowledge, Skills, and Abilities:

• Demonstrated ability to lead large-scale change, develop strategy, and achieve operational, financial, and quality goals in a complex, matrixed organization.
• Strong financial acumen with extensive experience in budgeting, financial analysis, and productivity management
• In-depth knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
• Exceptional interpersonal, communication, and presentation skills with the ability to influence and build consensus among diverse stakeholder groups, especially physicians.
• A proven track record of developing and mentoring leaders and staff.

Responsibilities:

Strategic Leadership and System Growth

• Develops and executes a system-wide strategic plan for surgical and procedural services that aligns with the organization's overall goals, focusing on service line growth, market expansion, and technological advancement.
• Leads business development initiatives, including the evaluation and integration of new ambulatory surgery centers, partnerships, and capital-intensive technologies.
• Collaborates with marketing and strategy teams to promote the system's surgical and procedural capabilities to referring physicians and the broader community.
• Continuously assesses and implements innovative care models to enhance service delivery across the continuum of care.
• Collaborates with strategy teams to identify and model de novo ambulatory surgery center opportunities.

Operational Excellence and Financial Management:

• Directs all operational aspects of surgical and procedural areas to ensure efficiency, optimize capacity, and maximize throughput (e.g., block utilization, turnover times, on-time starts).
• Establishes and manages system-wide operational and capital budgets, ensuring services meet financial targets through effective resource management, supply chain optimization, and revenue cycle integrity.
• Develops, implements, and monitors standardized policies, procedures, and performance metrics across all sites to drive consistency and operational excellence.
• Partners with Information Technology to ensure the effective use of the Electronic Health Record (EHR) and other systems to support efficient and safe patient care across surgical and procedural platforms systemwide.

Quality, Safety, and Patient Experience:

• Fosters a culture of high reliability, championing patient safety and clinical quality as the top priorities.
• Ensures all surgical and procedural areas are in continuous compliance with regulatory and accreditation standards (e.g., AAAHC, The Joint Commission, CMS, IDPH).
• Oversees the development and implementation of quality assurance and performance improvement (QAPI) programs, monitoring key clinical outcomes (e.g., surgical site infections, patient-reported outcomes).
• Drives initiatives to consistently elevate the patient and family experience, using data and feedback to guide improvements.

Physician and Staff Collaboration:

• Builds and maintains strong, collaborative relationships with physician leaders, including system and local level CMOs, academic department chairs, section and division leaders, community hospital physician leaders, service line leaders, medical directors and medical staff.
• Works in a matrixed environment to align system goals with facility-specific objectives, leading through influence and shared governance.
• Partners with Human Resources to ensure the recruitment, retention, and professional development of highly qualified clinical and support staff.
Academic Mission Integration
• Actively supports the health system's teaching and research missions by ensuring procedural areas are appropriately resourced and structured to accommodate residents, fellows, and students.
• Collaborates with the Graduate Medical Education (GME) office and clinical department leadership to facilitate an outstanding learning environment.
• Promotes and supports the integration of clinical trials and other research activities within the surgical and procedural environment.

Qualifications:

Education:

• Master’s degree in Business Administration (MBA), Health Administration (MHA) or a related field required.
• Fellow of the American College of Healthcare Executives (FACHE) highly preferred.

Experience:

• Ten (10) years progressive leadership experience in healthcare operations.
• Five (5) years of management experience in multiple surgical and/or procedural departments (e.g., Operating Rooms, ASCs, Cath Labs).
• Prior experience in a multi-site, integrated health system.
• Proven record of maintaining medical care excellence and achieving performance and financial goals.
• Ability to interact with highly qualified physicians and solve complex issues.
• Experience with patients and clinical/non-clinical staff.
• Demonstrated analytic skills, business acumen, and marketing capability.
• Effective communication and leadership skills.

Preferred Qualifications:

• Green or black belt certification.
• Project management experience.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush University Medical Center

Department: Vice President-Nursing Admin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00 AM - 5:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:  $275,000 - $325,000 per year

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Vice President, Nursing Operations and Patient Care Services will serve as an executive-level partner to the Senior Vice President and Chief Nursing Officer. This role will aid in the establishment and execution of strategic goals and priorities as well as oversight of key business drivers, service-line leaders, performance metrics, and operating components. The Vice President’s scope will include oversight over inpatient units and additional areas of nursing oversight at the RUMC campus. The individual in this role will exemplify the Rush mission, vision, and values, acting in accordance with Rush policies and procedures.

Competencies:
•Strategic Vision and Execution: Demonstrates exceptional strategic thinking and planning abilities, effectively solving complex problems while consistently modeling, supporting, and promoting the Rush mission, vision, and values.
•Influence and Conflict Resolution: Proven track record of positively influencing behavior and outcomes, adeptly resolving conflicts, and fostering a collaborative and productive work environment.
•Decisive Leadership: Exhibits the ability to make difficult decisions with confidence, handling politically sensitive matters with tact, professionalism, and sound judgment.
•Talent Development and Management: Strong acumen and passion for people development and talent management, driving a culture of continuous learning, professional growth, and high performance.
•Process Improvement Expertise: Demonstrates a deep understanding of process improvement methodologies, leading initiatives that enhance operational efficiency and quality of care.
•Emotional Intelligence and Professional Maturity: High level of emotional intelligence, displaying professional maturity, empathy, and the ability to build strong relationships with diverse stakeholders.
•Exceptional Communication Skills: Excellent communication skills, including written, interpersonal, and public speaking, effectively conveying ideas and information to various audiences.
•Healthcare Finance and Business Acumen: Exceptional understanding of volatile healthcare environments. Ability to lead through challenges to maintain strong financial performance.
•Evidence-based practice and Implementation Science: Working knowledge of EBP and implementation science principles that foster translation of research to the point of clinical care.
•Culture building and development: Demonstrates ability to lead, change, develop strong positive cultures using principles from just culture, HRO, safety and wellbeing.

Responsibilities:
Strategic Leadership:
•Partner with the Chief Nursing Officer on the development and execution of the nursing strategic plan to align with the system mission, goals, and values.
•Regularly communicate the nursing vision to all levels of the organization to foster a shared sense of purpose and ensure services maintain and enhance Rush’s mission, vision, and values.
•Translate the Rush nursing vision into measurable goals and sustainable programs.
•Identify opportunities to improve patient care across the care continuum.
•Lead the evaluation, selection, and integration of healthcare technology and information management systems.
•Ensure Magnet principles and designation are sustained and support re-designation preparation.
Operational Leadership:
•Provide direct oversight of all nursing operations, ensuring fiscal efficiency and staff management.
•Lead program management, implementation, and evaluation efforts for areas of responsibility.
•Ensure compliance with accreditation standards and regulatory requirements.
•Promote patient safety, high reliability of processes, and quality outcomes.
•Maintain an environment that supports innovation, research, evidence-based practice, and quality and safety initiatives.
People Leadership:
•Foster a positive and inclusive organizational culture that promotes operational excellence, professional growth, collaboration, and commitment to Rush’s mission, vision, and values.
•Lead aspects of human resources, including leader and staff coaching, development, competency assessment, and productivity enhancement utilizing a just culture apporach.
•Work with human resources to implement strategies to attract, retain, and develop top talent.
•Lead and oversee nursing employee engagement initiatives, ensuring that nursing staff and leaders are motivated, satisfied.
Financial Management:
•Create and manage capital and operational budgets, focusing on staffing effectiveness indicators, core/contingency implementation, predictive staffing modeling, productivity, and premium pay management.
•Evaluate opportunities to enhance revenue and reduce expenses without sacrificing quality.
•Ensure financial targets are met and maintain fiscal stewardship.
Performance & Quality Improvement:
•Fosters a culture of continuous quality improvement and patient safety through the utilization of evidence-based practices and implementation science principles.
•Lead the integration and implementation of evidence-based practices to enhance performance and quality improvement initiatives. Ensure that clinical and operational decisions are informed by the latest research and best practices.
•Collaborate with key quality committees to lead the development, monitoring, and reporting of key quality metrics and policies to ensure high standards of patient care.
•Partner with the patient experience team and nursing leaders to lead the development and execution of strategies to improve patient experience.
•Ensure ongoing clinical compliance and readiness with accreditation standards and regulatory requirements.
•Fosters a performance and safety culture based upon the principles of high reliability.
Growth & Collaboration:
•Develop collaborative relationships with national, community, nursing, clinical, and professional organizations.
•Establish and maintain a strong partnership with the university to create a pipeline for hiring and retaining new nursing graduates. Develop and implement programs that support the transition of new graduates into the Rush system, including mentorship, residency
programs, and ongoing professional development opportunities.
•Partner with hospitals and clinics across the Rush system to ensure operational nursing alignment.
•Support organizational goals, standards, and business strategies.
•Engage with key stakeholders, including patients, families, staff, and community partners, to gather insights and feedback that inform strategic decisions and improve patient care.

Other information:

Qualifications:
• Master’s degree in nursing or related field required.
• Minimum fifteen (15) years of experience in a hospital or academic medical center, with a minimum of seven (7) years of documented leadership experience with progressive responsibility.
• National certification is required within 12 months of hire and/or promotion.
• Preferred: Earned doctorate, FACHE certification, Professional in Project Management certification (PMP), Lean Six Sigma Green or Black belt.
• Current and active Illinois nursing license (in good standing) required, or eligibility to obtain an Illinois nursing license within a specified timeframe upon hire.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (11:00:00 AM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:30:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type:Full Time (Total FTE between 0. 9 and 1. 0) FULL, PART TIME and RESTRICTED PART TIME positions vailable

Shift: Shift 1 MULTIPLE SHIFTS AVAILABLE

Work Schedule:  8 Hr (8:00:00 AM - 4:30:00 PM) SCHEDULES CAN VARY

Rush offers exceptional rewards and benefits learn more at ourRush benefits page(https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:  $49.53 - $78.02 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

RUSH HAS MULTIPLE POSITIONS AVAILABLE, QUALIFICATIONS MAY DIFFER

Summary:
The Pharmacist may fill the role of a number of different positions in the department. The Pharmacist may work in central operations, or in a satellite. He/she may work a day, evening, or overnight shifts. The shift the Pharmacist works will reflect the training and skill set that the pharmacist has. Operations role: The scope shall include operational responsibility for order verification, IV therapy, total parenteral nutrition, automated dispensing cabinets (ADC), oral drug compounding/repackaging, dispensing and delivery of medications. Assessment of current IV clean rooms with USP 797 regulations including necessary staff education will also be a focus. Central Pharmacy/Satellite role: Reviewing and verifying medication orders in Epic for accuracy and safety. This role will respond to questions from nursing and physicians about missing doses and medication questions (dosing, appropriateness in therapy, formulary, etc). DoseEdge order review and approval. Appropriate phone etiquette and multi-tasking is vitally important in this role. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• One year of hospital pharmacy experience.
• Strong analytical, problem-solving, written communication and interpersonal skills.
• Must be flexible with work schedule.
• Dependable attendance and job performance.
• Licensed or license-eligible in the State of Illinois.

Responsibilities:
1. Understanding workflows within the central pharmacy with regards to Pyxis and patient specific order filling in order to check orders coming out of the carousel and and IV room, as well as those prepared by technicians.
2. Knowledge of USP 797 clean rooms and workflow in IV rooms in the central pharmacy for order checking, including TPN preparation when necessary.
3. Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
4. Clarifies physicians' orders, when necessary, through direct and timely contact with prescriber or designated practitioner.
5. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
6. Documentation of clinical interventions.
7. Uphold departmental, and institutional, policy as appropriate.
8. Understand the operations of the Central Pharmacy and Tower pharmacies, and assist with the staffing the area when needed.
9. Act in a backup role for technician lead to address technician sick calls in reassigning shift changes.
10. Assist with other departmental quality initiatives which may arise during the time of service in the department.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM Hem-Onc RUMC - Of

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 2 provides advanced support in managing the operational activities of the Department. The Administrative Assistant uses a pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail. The Administrative Assistant accepts appropriate responsibility and prioritizes multiple assignments and projects in a complex and constantly changing environment. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Three years of progressive experience in an administrative role, preferably in Healthcare.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Excellent communication written and oral skills.
• Ability to analyze data.
• Ability to prioritize multiple initiatives.
• Ability to produce accurate documents and reports.
• Ability to work in complex administrative systems.
• Ability to interact effectively with internal and external customers.
Preferred Job Qualifications:
• Baccalaureate Degree.
Physical Demands:
• Ability to move throughout the Medical Center.
• Ability to lifting or carrying objects 35-40 pounds.

Responsibilities:
1.Meets the administrative needs of department management and staff members.
2.Coordinates department specific programs or meetings as assigned: planning, preparation of materials, implementation and evaluation.
3.Assists management with budgetary issues.
4.Composes business documents as assigned.
5.Designs reports to support operations.
6.Independently creates correspondence such as follow up to meetings, response to employees etc.
7.Plans employee and departmental special events.
8.Writes, edits and formats content of departmental communication.
9.Provides instruction to departmental staff regarding computer applications.
10.Assures appropriate resources are available for staff to be successful in their role.
11.Maintains a calendar for staff availability and schedules.
12.Provides support for select quality and operational committees including recording and distributing minutes.
13.Appropriately follow-ups on action between meetings.
14.Distributes reports, agendas and other materials for programs.
15.Maintains attendance records and prepares reports as necessary for the program.
16.Investigates and resolves invoicing issues as it relates to vendors or fiscal activities and Accounting Units.
17.Creates and maintains expense files for the Accounting Unit activities.
18.Prepares and maintains an electronic file to trend programmatic expenses and contribute to the budget process.
19.Identifies and implements improvements in office efficiencies
20.Initiates and/or reconciles check requests, purchase orders, travel vouchers as indicated for the department cost centers.
21.Independently makes travel arrangements for the management.
22.Prioritizes incoming communication, requests for meeting and escalates appropriate items to management’s attention.
23.Maintains a working knowledge of Rush standard computer applications.
24.Coordinates manager and staff office space, such as telephone changes, movement of equipment, maintenance requests, etc. which support administrative operations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Dept of Surgery Admi

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Senior Financial Analyst is a senior level (individual contributor) Healthcare Finance position with direct responsibility for aspects of Financial Planning and Analytics, Budgeting, and Forecasting to support various RUSH entities. As an integral member of this team, this Senior Financial Analyst will have autonomy in determining the best and most appropriate approaches to support our constituents. This person should understand the strategic priorities of the organization and how our department’s work supports those priorities. In addition, due to the dynamic and evolving needs of the organization, this Analyst should be able to maintain effectiveness, accuracy, and quality in their work product even when experiencing changes in work responsibilities or the environment. Finally, the position should model the I CARE values by taking actions, making decisions, and shaping priorities consistent with the I CARE standards.

Other information:
•Bachelor’s degree in business (Accounting, Finance or Business Management)
•three to Five years of experience in financial analysis or financial planning or the equivalent combination of education, training and experience where the required skillset has been acquired.
•Experience in a large healthcare system or similar environment is preferred.
•Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook; Access a plus
Skills/Abilities:
•Familiarity problem-solving, financial analytics and data mining
•Strong communication skills (oral, written, presentation)
•Highly motivated, self-confident with consistent desire to learn and improve
•Self-starter with ability to work within a team setting
•Quality oriented with a high attention to detail

Responsibilities:
•Prepares and analyzes routine reports for distribution to managers and senior leaders (i.e. income statement variances, volume, FTEs, space, etc.).
•Compiles data for presentation and/or analysis. Identifies issues, problems or significant aspects of that data.
•Review data and reports, track key performance indicators, and provide actionable recommendations for critical business decisions.
•Work cross-functionally with various departments within the organization to communicate analytical findings and assist in implementation of recommended operational improvements.
•Coordinates/compiles data submission for Benchmarking and Productivity analytics.
•Performs monthly data loads to budget system and helps drive dashboard/report development.
•Supports the annual operating and capital budget processes as well as preparation of interim financial forecasts.
•Provides advanced training and support on financial processes and/or financial tools, both internally as well as to external departments.
•Acts as resource/customer service liaison with respect to financial data and analytics, to all constituents (including Sr. Leaders, Entity management and Departmental managers) across all RUSH operating divisions.
•Access and effectively utilize data from various sources, including EPIC transactional cube, Cogito Star DataMart, Axiom and Link, in order to support reporting and analytics.
•Performs other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurological Sciences-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Research Coordinator III (CRC III) independently manages the full scope of clinical research study execution for complex, multi-site, or longitudinal protocols. This role is responsible for ensuring compliance with regulatory and institutional requirements, coordinating communication with investigators and sponsors, and resolving operational challenges. The CRC III is distinguished by their ability to work with limited oversight, provide peer mentorship, and serve as a departmental resource. The CRC III guides others in best practices, supports quality improvement efforts, and contributes to a culture of research excellence.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•3+ years of experience in coordinating clinical trials
•Independent site management experience
OR
Experience (in lieu of a degree)
•4 years total experience in coordinating clinical trials with increasing complexity
Knowledge, Skills, & Abilities:
•Regulatory Knowledge – Understands and applies GCP and research documentation rules; able to guide others on best practices for complex or multi-site studies.
•Regulatory Compliance – Knows and applies NIH, FDA, and IRB rules for high-complexity studies; helps interpret policies when needed.
•Project & Time Management – Manages multiple studies with little oversight; sets priorities and keeps study tasks on track.
•Problem-Solving & Critical Thinking – Solves complex problems using good judgment and a deep understanding of study protocols and regulations.
•Detail & Organization – Keeps regulatory documents, source notes, and data well-organized and accurate; helps prepare for audits.
•Participant & Vendor Interaction – Communicates effectively and respectfully with participants, sponsors, and vendors; protects privacy and follows study rules.
•Communication Skills – Shares study information clearly with sponsors, team members, and junior staff in both writing and speech.
•Teamwork & Leadership – Works independently but also supports CRC I and II staff by offering guidance and collaboration.
•Flexibility – Willing to adjust schedule when needed for study visits, deadlines, or sponsor meetings.
•Travel Readiness – Can travel nearby for site support, meetings, or training if the study requires it.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•3-5 years’ experience in clinical research conduct and regulatory management, or hold a valid research administration certification
•Managing NIH, pharmaceutical or device clinical trials
•Relevant certification strongly preferred: Certified Clinical Research Professionals (CCRP), Certified Clinical Research Associate (CCRA), Certified Clinical Research Coordinator (CCRC), or Certified IRB Professional (CIP)

Job Responsibilities:
1.Coordinates all aspects of the study including recruitment, consent, screening, scheduling, and tracking, and ensures study updates are provided throughout the conduct of the study.
2.Ensures data is entered into the study’s electronic data capture system and that queries are responded to and resolved in a timely manner.
3.Manages the preparation and submission of study-related documents, protocols, and amendments to the IRB per policy and procedure.
4.Maintains accurate and complete procedural documentation in compliance with institutional, local, state, and federal guidelines and regulations related to clinical research.
5.Oversees and audits source documentation and data entries across studies to ensure full alignment with protocol and 100% source documentation verification; provides coaching and correction to staff as needed to maintain audit readiness.
6.Oversee the collection, processing, and shipment of potentially biohazardous specimens, if applicable.
7.Oversee administration of structured tests and questionnaires according to research study protocols, including utilizing study-related technology and equipment as part of assessment procedures, if applicable.
8.Reviews and finalizes summary report(s) for distribution to PI, Administrator, department stakeholders, Sponsor, and Compliance, and ensures accurate study updates throughout the conduct of the study.
9.Prepares for internal and external audits or monitoring visits and responds to monitoring queries to ensure compliance with applicable guidelines.
10.Ensures unanticipated problems (e.g., protocol deviations, adverse events, and serious adverse events) are documented and reported in a timely manner.
11.Provides recommendations to proactively address complex issues and/or protocol variances related to study activities.
12.Delivers peer training, mentorship, and coaching to less experienced staff and supports onboarding of CRC I and II staff; models regulatory and procedural best practices in daily study operations.
13.May summarize and share relevant research updates during internal or external presentations; maintains current knowledge of clinical research trends, policies, and best practices.
14.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: School Based Health Centers

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.