Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy Services- Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician Ill assists licensed pharmacists in the practice of pharmacy performing the duties described in the Technician II position description as well as serving as a role model for other technicians through added responsibilities, specialization in technician pharmacy practice, demonstrating leadership and initiative, and fulfilling the needs of the department.
The Technician Ill is actively involved in the training and development process and the development of policies and procedures specific to their practice site and is responsible for the daily technical operations of the area. The Technician Ill must have the capacity to work effectively and efficiently in areas routinely requiring a higher degree of prolonged technical concentration. liability, and risk.

Other information:
Required Job Qualifications:
•Must be,a-high school graduate or equivalent.
•Current. State of lllinois,Pbarmacy Technician license.
•Individual must have PTCB (Pharmacy Technician Certification Board) certification and/or EXCPT.
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
•At least 6 months of previous experience as a pharmacy technician.
Preferred Job Qualifications:
•Two years of college training or its equivalent.
•ACPE IV certification.
•Hazardous drug compounding certification.
Physical Demands:
•Ability to lift/move 30-50 pounds.gistered pharmacy technician in Illinois.
•Ability to stand for long period of time (4+ hours) between breaks.
•Ability to crouch when filling dispensing cabinets and bend or stand on a stool as necessary.
•May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents.
•This position requires up to 10% travel. Employee needs to be able to work extended hours due to business needs.
Competencies:
•Must meet the competency requirements of a Pharmacy Tech 11.
•Competency demonstrated and ability to train others in at least seven of the tasks below:
A.IV Compounding
B.Hazardous drug identification and compounding
C.Crash Cart restock/outdate process/reporting running
D.Fluids ordering/restocking
E.Narcotics/Cl! Safe receive, send, return, expire transactions and report running
F.OR/Anesthesia ADC restock/troubleshooting
G.Pediatrics drug identification and compounding
H.ADC configuration, set up, troubleshooting, report running, review, and analysis
I.MPI Prepacker
J.Storeroom ordering
K.Recalls; processing, segregatlng and removing from inventory/ADCs
•Ability to effectively follow directions. analyze problems and interpret analytical data.
•Strong communication skills with an emphasis on customer service skUls.
•Accountable for his/her actions, progress and development.
•Attention to detail to provide high quality care and accurate medication preparation.
•Ability to operate technology accurately and efficiently by the end of the defined training period.
•Consistently demonstrates leadership and initiative to peers and others in handling workload.
•Planning, prioritizing, and analyzing situations are frequently.
•Consistent outstanding attendance record relating to tardiness and absences.

Responsibilities:
•Active participation in the Pharmacy Department Technician Career Ladder development and ongoing revisions.
•Interacts professionally and appropriately with other healthcare professionals and Rush system employees.
•Demonstrates ability to coach/train other technicians and pharmacy students.
•Demonstrates adaptability. initiates action, manages work, contributes to team success, communication. professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career ladder expectations
•Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
•Ability to use available print and online references as appropriate.
•Understand the pharmacy workflow for first doses, Automated Dispensing Cabinet (ADC) refills, cart fill and batches.
•Understand the pharmacy workflow for medication returns and medication disposal.
•Performs pharmaceutical calculations accurately including fundamental math calculations. metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
•Responsible for the accurate interpretation of EPIC pharmacy labels:
•Interpretation and understanding of medical abbreviations.
•Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
•Ability to appropriately label all medication dosage forms Including auxiliary labels for expiration and storage as required.
•Responsible for the accurate and timely filling and delivery of patient-specific medications and ADC restocks.
•Ability to troubleshoot ADC equipment (i.e.: failed drawers, inventory, outdates).
•Ability to utilize technology in the pharmacy including, but not limited to CII Safe, Carousels, DoseEdge, WASP, MILT, RxVerify as needed for assigned duties.
•Responsible for the preparation of non-sterile compounding and packaging:
•Ability to accurately draw up oral syringes, compound oral suspensions and other duties as assigned.
•Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
•Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
•Responsible for utilization of Epic for technical requests (i.e.: missing mediations, ADC out of stock and responding to in-basket messages)
•Responsible for inventory, storage and supply maintenance of assigned areas.
•Responsible for training and compliance with USP <797>, USP <800>, USP <795>, and aseptic technique practices when preparing sterile and non-sterile products:
•Recognizes incompatible, unstable and/or expired compounded products.
•Maintains atl required documentation of compounded products and production areas for sterile and non-sterile products.
•Recognizes investigational drug orders and documentation requirements for preparation and use.
•Responsible for exchanging emergency carts and completion of required documentation..
•Responsible for knowing the laws and regulations related to controlled substances.
•Maintain cleanliness of all equipment and work areas.
•Knowledge of departmental and Medical Center safety practices.
•Awareness of departmental quality assurance processes.
•Actively participates In various departmental committees and educational activities as assigned.
•Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department
•Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
•Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
•Any and all other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (8:30:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (8:00:00 AM - 12:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: 502142534PlasSurgN&H

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 6 Hr (9:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $22 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician Intern assists licensed pharmacists in the practice of pharmacy, demonstrating leadership and initiative, and fulfilling the needs of the department and the Medical Center. The Pharmacy Technician Intern is involved in the training of newly hired pharmacy technicians and pharmacy technician interns. The pharmacy intern exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Job Requirements:
•Currently enrolled at an accredited college of pharmacy
• A current Pharmacy Technician Student license for the state of IL
•Ability to effectively follow directions, analyze problems and interpret analytical data.
•Strong communication skills with an emphasis on customer service skills.
•Accountable for his/her actions, progress and development.
•Attention to detail to provide high quality care and accurate medication preparation.
•Ability to operate technology accurately and efficiently by the end of the defined training period.
•Consistently demonstrates leadership and initiative to peers and others in handling workload. Planning, prioritizing, and analyzing situations are frequently required.
•Consistent outstanding attendance record relating to tardiness and absences. Willing to fill unscheduled absences as required.
Preferred
•Attitude to learn and grow professionally
•Superior time management skills in order to balance school and work without compromising either
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
Equipment/Machines Used in Performing Work:
Microsoft Outlook, Epic, pharmacy automation, fax machine, copier and other office equipment as necessary..
Physical Demands
Working Conditions:
May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents. Lifting up to 30 pounds, continuous standing, and frequent walking may be required.
Position Type and Expected Hours of Work
This is a not full time position. Shifts will vary from daytime to evening and included weekends. As noted above, once the intern becomes a P3 student, evening medication reconciliation shifts are expected at least once weekly. In addition, interns are expected to pick up shifts during holiday and summer breaks. It’s possible that full time work may be available if the intern is interested.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Recognizes and identifies various classifications of medications, medication names, dosage forms and routes of administration.
2.Ability to use available print and online references as appropriate.
3.Understand the pharmacy workflow for first doses, pyxis refills, cart fill and batches.
4.Understand the pharmacy workflow for medication returns and medication disposal.
5.Performs pharmaceutical calculations accurately including fundamental math calculations, metric conversions, pharmaceutical dose calculations and parenteral dose calculations.
6.Responsible for the accurate interpretation of EPIC pharmacy labels:
a.Interpretation and understanding of medical abbreviations.
b.Identification and differentiation of various types of medication orders (Scheduled, PRN, Once, STAT, NOW).
7.Ability to appropriately label all medication dosage forms including auxiliary labels for expiration and storage as required.
8.Responsible for the accurate and timely filling and delivery of patient-specific medications and Pyxis restocks.
9.Ability to troubleshoot Pyxis equipment (i.e.: failed drawers, inventory, outdates).
10.Ability to utilize technology in the pharmacy (i.e.: Carousels, DoseEdge, WASP, MILT, RxVerify) as needed for assigned duties.
11.Responsible for the preparation of non-sterile compounding and packaging:
a.Ability to accurately draw up oral syringes, compound topical medications and other duties as assigned.
b.Recognizes the regulations for repackaging medications and complies with all required labeling and documentation procedures for non-sterile compounding and packaging.
12.Responsible for answering phones, assisting caller with missing medication requests and any other technical duties as assigned.
13.Responsible for utilization of Epic for technical requests (i.e.: missing medications, Pyxis out of stock and responding to in-basket messages)
14.Responsible for inventory, storage and supply maintenance of assigned areas.
15.Place orders through RxWorks to maintain adequate inventory levels as assigned:
a.Follow stock rotation practices when putting away medication orders.
16.Responsible for compliance with USP <797> and aseptic technique practices when preparing sterile products:
a.Recognizes incompatible, unstable and/or expired compounded sterile products.
b.Maintains all required documentation of compounded sterile products and production areas for sterile products.
17.Recognizes investigational drug orders and documentation requirements for preparation and use.
18.Responsible for exchanging emergency carts and completion of required documentation as assigned.
19.Responsible for knowing the laws and regulations related to controlled substances.
20.Maintain cleanliness of all equipment and work areas.
21.Knowledge of departmental and Medical Center safety practices.
22.Awareness of departmental quality assurance processes.
23.Actively participates in various departmental committees and educational activities as assigned.
24.Responsible for the smooth and efficient technical operation of the specific practice site. Provides in advance and in follow-up the management of issues of a departmental or site-specific nature regardless of absence from the work site. For example, before a scheduled day off, the technician brings important issues to the attention of the replacement technician or follows up on problems with the replacement person upon return.
25.Assists supervisor and pharmacist working in the area in the execution of related assignments involving technical support for the department or practice site.
26.Responsible for participation in the review, revision, and preparation of related policies and procedures for the Department of Pharmacy Policy and Procedure manual.
27.Provides departmental support and leadership in fulfilling departmental staffing needs as required during short staffing situations.
28.Under the direct supervision of the pharmacist the Pharmacy Technician Intern may perform:
a.Medication admission histories
b.Medication discharge counseling
c.IV to PO reports
d.Creatinine clearance monitoring
e.Drug Use Evaluations
29.Any and all other duties as assigned.
Behavioral and leadership Responsibilities
1.Interacts professionally and appropriately with other healthcare professionals and RUMC employees.
2.Demonstrates ability to coach/train other technicians and pharmacy students.
3.Demonstrates adaptability, initiates action, manages work, contributes to team success, communication, professional knowledge and technical skills, continuous learning and exhibits a passion for the Rush Mission, Vision and Values according to the Department of Pharmacy Technician Career Ladder expectations.
4.Will participate in evening medication reconciliation once weekly during P3 year to assist in achieving department’s goals in medication histories for high risk patients.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Aurora, Illinois

Business Unit: Rush Medical Group

Hospital: Rush Copley Medical Center

Department: Psychiatry Adult 

Work Type: Full Time 

Psychiatry– Physician 

Rush Copley Medical Center 

Aurora, IL 

Rush Copley Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Inpatient and Outpatient Psychiatrist to be primarily located at Rush Copley Medical Center.  

Clinical & Academic Responsibilities

 •This role is a balanced 0. 50/0.50 FTE hybrid position, designed for a physician who values both acute consultative work and outpatient care.

 •Inpatient Services (0.50 FTE): Provide expert psychiatric consultation and stabilization within the Emergency Department, general medical-surgical floors, and the Intensive Care Unit (ICU).

 •Outpatient Care (0.50 FTE): Manage a diverse clinical portfolio within our outpatient practice, focusing on evidence-based treatment for a broad range of psychiatric disorders. 

•Academic Engagement: As a member of the faculty, the successful candidate is required to participate in Departmental Grand Rounds, contributing to the ongoing education and clinical discourse of the RUSH community. 

•Specialized Focus: We highly value candidates with interest or experience in Consultation-Liaison (C-L), Emergency Psychiatry, and Addiction Psychiatry. 

Qualifications & Requirements

 •Education: Medical degree (MD/DO) and completion of an ACGME-accredited Psychiatry residency. 

•Board Status: American Board of Psychiatry and Neurology (ABPN) Board Certified or Board Eligible.

 •Clinical Experience: Minimum of two (2) years of dedicated inpatient psychiatric experience (post-residency/fellowship preferred), demonstrating a strong clinical background in managing complex, high-acuity cases.

 •Licensure: Must possess or be eligible for a permanent Illinois medical license and controlled substance registration. 

•Residency: Must reside within 45 minutes of Rush Copley Medical Center 

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities. 

Rush includes Rush Copley Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush Copley Medical Center, located in the Fox Valley area, is a key part of the Rush network, offering state-of-the-art facilities and high-quality care to its community. With its academic affiliation to Rush University, Rush Copley patients benefit from access to the latest medical advancements. The hospital provides comprehensive services, from 24/7 emergency care to advanced cancer treatment, surgical services, and women's health. Rush Copley’s collaborative approach to care ensures that each patient receives compassionate, patient-centered treatment, backed by the latest technologies and medical expertise.

Rush Copley is surrounded by excellent suburbs including Naperville, which ranked number one among the 228 cities rated for the Best Cities to Raise a Family in America and Cities with the Best Public Schools in America by Niche.com. Living in the western suburbs of Chicago offers a unique blend of suburban tranquility and easy access to the excitement of Chicago. Ideal for families, with excellent schools, abundant parks, and community-focused atmospheres, the affordable cost of living make the western suburbs a desirable option for those seeking a high quality of life near all that Chicago has to offer. With abundant outdoor recreation options and a rich cultural scene, it’s the perfect place to balance work, family, and personal pursuits. The area is well-connected by major highways for easy commuting. 

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years. 

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package. 

Pay Range: $277,750 - $368,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). 

Join Rush and become part of one of the nation’s best healthcare systems. Rush offers a dynamic, inclusive workplace committed to diversity and inclusion, where staff thrive in a culture that prioritizes both professional growth and work-life balance. Whether you're advancing your career or looking to make a meaningful impact on the health and well-being of the community, Rush provides the opportunity to be part of a forward-thinking organization dedicated to excellence in care and equity.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Surgical Assistant is a member of the surgical team in the Operating Room, working with the Attending Surgeon(s), Residents, Perfusion, and Registered Nurses, delivering direct patient care before, during and after surgery. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School diploma.
• Illinois Registered Surgical Assistant License.
• Certified Surgical Assistant.
• Demonstrates knowledge and competence on all surgical services.
• Ability to communicate effectively and appropriately with all members of surgical team and multi disciplines.

Responsibilities:
1.Develop ideals and a professional attitude to promote responsibility as an individual and as a member of the surgical team.
2.Coordination of team efforts to offer the most qualified team support to the surgical patient, surgeon, and all members of the surgical team.
3.Develop awareness of the patient as an individual, with specific psychological and physical needs, respecting the patient’s inherent right to privacy, dignity, and safety.
4.Develop and improve skills in all aspects of operating room technique, both routine and special procedures, and apply them in a professional manner.
5.Execution of all tasks utilizing principles of asepsis and good sterile technique.
6.Preparation of patient for surgery including but not limited to surgical scrub preparation, positioning, draping, sterile field maintenance.
7.Insertion of Foley catheters under the supervision of a physician.
8.Assists surgeon in tying off and coagulation of vessels as necessary under the supervision of a physician
9.Acts as surgeon’s second assistant throughout procedures, including holding of retractors and other specific tasks as required.
10.Assists in patient transfer pre and post operatively from the operating room table.
11.All invasive procedures are to be under the direction and supervision of a physician
12.Assists in preparation and application of sterile dressings post operatively.
13.Performs other duties as necessary during the operative procedure as directed by the surgeon.
14.Assists surgical team in transporting patients’ pre and post operatively.
15.Assists surgical team by gathering necessary supplies to include sterile instrument trays, positioning equipment etc.
16.Assist in coordinating training of new staff in the area as necessary.
17.In conjunction with operating room personnel to insure the availability of adequate supplies, instruments and equipment for the performance of operative procedures in the area.
18.Participates in research activities.
19.Assists in assembly of sterile supplies in the department as necessary. To include checking outdates of sterile supplies.
20.Assists in stocking of supplies in the department as necessary.
21.Assists in maintaining Joint Commission standards, utilizing downtime to survey the department and correct problems as necessary.
22.Performs related duties as required by the department of operating room services.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $57.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 1 is a beginning level nurse who utilizes a scientific and theoretical knowledge base along with policy and procedures, standards of care and protocols to guide practice. The RN 1 relies on the experience, judgment and support of others while developing knowledge in practice. The RN 1 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications:
Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Bachelor’s degree in Nursing (BSN) or Associate’s degree in nursing (ADN) (New graduates must have acceptance into an accredited school of nursing within 6 months from date of hire,
4. Within 1 year from the date of hire, employee must be enrolled in a BSN program.
5. RNs hired prior to 10/22/2020 are grandfathered in with an Associate Degree in Nursing (ADN) or diploma in nursing, with no further need to obtain a Bachelor’s degree in Nursing (BAN or BSN).
6. Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Seeks out resources to assist in the management of new patient situations.
2.Uses evidence based guidelines (P&P, nursing standards of care, protocols and pathways) consistently.
3.Supports a hospital wide innovation to achieve positive outcomes.
4.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes
5.Treats patients and families with respect and a sensitivity for diverse viewpoints and cultures.
6.Maintains positive, professional relationships with all members of the healthcare team.
7.Works effectively with other professional nurses through mutual support and respect.
8.Demonstrates beginning collaboration skills to meet the needs of patients and families.
9.Utilizes beginning assessment skills to evaluate the physical and psychosocial needs of patient/family.
10.Uses scientific and theoretical knowledge to develop and implement the plan of care for assigned patients with support from experienced staff.
11.Recognizes a change in patient status and seeks appropriate resources to address concerns.
12.Uses medical devices safely and effectively in the delivery of patient care and seeks guidance when needed.
13.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
14.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk and seeks guidance when needed.
15.Applies the teaching-learning process effectively to meet the learning needs of patients and families.
16.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals with guidance.
17.Supports unit goals and change initiatives.
18.Demonstrates beginning delegation skills to meet the needs of patients.
19. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.