Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: IM Hem-Onc APP - Office

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Inpatient Hematology Advanced Practice Provider (part-time, 0.50 FTE)

Rush University Medical Center

Chicago, IL

Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of Inpatient Hematology Advanced Practice Provider, with RUSH MD Anderson Cancer Center at RUSH MD Anderson Cancer.

Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world.

Department/division specs

• Four fellow inpatient Hematology Advanced Practice Providers.
• One Hematologist and one Hematology Hospitalist on the inpatient service

Duties & Responsibilities:

• Rotating two-day, 10-hour shifts/week
• APPs cover the unit seven days per week (days only)
• Reports to the Lead Inpatient Hematology APP
• 100% Inpatient

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience in Cancer related specialty is preferred. Relevant RN experience may be considered.

· APRN Candidates will require Acute Care Certification.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 AM - 11:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Oak Park, Illinois

Business Unit: Rush Oak Park

Hospital: Rush Oak Park Hospital

Department: Patient Registration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (3:00:00 PM - 11:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.

Responsibilities:
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
2.Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
3.Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
4.Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
7.Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
8.Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
9..Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
10.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
11.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
12.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
13.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: UME - Student Affairs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Medical Student Affairs Education Coordinator – Academic Support will work closely with the Registrar’s Office, Office of Financial Aid, Office of Student Affairs and the OIME to monitor students’ academic progress through the Rush Medical College Curriculum. This role is responsible for the management and execution of all elements of the academic support and academic status processes. The coordinator will exemplify the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree
•At least two years of work experience
•Excellent verbal and written communication skills
•Professional demeanor
•Proficiency in Microsoft Office Suite and Adobe Acrobat Professional with strong keyboard skills
•Proficiency in multiple video meeting platforms
•Familiarity with educational terminology
•Excellent organizational abilities with attention to detail
•Ability to prioritize and meet deadlines, set goals, and manage multiple complicated tasks, working with minimal or no supervision
•Excellent verbal and written communication skills
•Performs as a team player
•Takes initiative and represents the college independently
•Demonstrates professionalism in dealing with confidential information
•Ability to anticipate problems before they arise and solve others as they occur
•Ability to multi-task with very detail-oriented projects
•This job may require some evenings and weekends

Preferred Job Qualifications:
•Five or more years work experience
•Prior experience in medical education or higher education
•Experience working across enterprise platforms and learning management systems
Physical Demands:
•Able to sit for extended periods
•Able to work on-site at least 40% of the time
•Able to work extended (10-12 hour) workdays <12x/year
•Able to transport food and parcels short distances (<0.25 miles)
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
•Coordinate and lead Academic Progress Meetings reviewing the academic and professionalism status of all medical students (M1-M4), including those on Leave of Absence (LOA), or who have withdrawn.
•Provide central support for the following committees: Committee on Student Evaluation and Promotion (COSEP), Special Committee on the RMC Environment (SCORE), Honor Code Council, OIME’s Professionalism Team, and the Ad-Hoc Dismissal Panel.
•Manages the Leave of Absence (LOA) and withdrawal process, including initiating and overseeing completion of the process.
•Coordinate, schedule meetings, and take meeting minutes for the various committees.
•Prepare meeting materials for committee members for all committees and support the committee chairs in fulfilling their responsibilities.
•Utilize various data systems to obtain, verify, and maintain accurate student academic status across different files and documents.
•Prepare annual data reports for committee chairs.
•Draft and verify student communications regarding committee outcomes, as directed by committee chairs, while ensuring confidentiality of materials and communications.
•Coordinate the Positive Learning Environment Awards, including distributing a survey to all medical students (M1–M4) to identify recipients across various learning environments. Compiles results, identifies awardees, and prepares and distributes awards to the appropriate stakeholders.
•Promote a positive and productive environment, encouraging teamwork and communication, and demonstrating a collaborative, and innovative attitude toward the program.
•Independently problem-solve when issues arise and seek assistance when unable or unsure how to solve a problem.
•Maintain high standards of customer service, productivity, and Rush core values. Maintain a professional demeanor, dedicated to the goals of OIME and the institution.
•Other relevant duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Rush Alzheimers Dis Ctr-ResFac

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:Based on NIH scale $62.232 - $75,564

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary: The Rush Alzheimer’s Disease Center is a world leader in research in aging and Alzheimer’s and other dementias and offers a stimulating research environment with several large ongoing epidemiologic studies of aging and more than 40 faculty with diverse expertise. We seek outstanding applicants for a fully funded 2 year postdoctoral research position focused on working with RADC cohort study data linked to Medicare claims to understand the clinical and societal importance of a timely and accurate diagnosis of dementia. The main focus of this postdoctoral research fellowship position is to work with Dr. Bryan James (epidemiologist and associate professor at the RADC) to carry out the aims of his NIA-funded research project on the “Predictors and Consequences of the Timing and Accuracy of Clinical Dementia Diagnosis” (R01AG072559). The postdoctoral fellow will be integrated in to the RADC’s Medicare Linkage team co-led by Dr. James and will work closely with the other researchers on the team to carry out the aims of the R01 as well as the greater aims of building the RADC Medicare linkage program’s infrastructure. The postdoctoral fellow will work under the direct supervision of Dr. James and receive mentorship on data analysis, manuscript preparation, scientific presentation, grant writing, networking in the ADRD research space, leadership, and other aspects of career development to become an independent investigator. Group based didactics also are available via ongoing aging and REC seminars offered via the RADC and other Rush departments. Expected products at the end of the postdoctoral training include: peer-reviewed publications, oral and poster presentations, and preparation of a research proposal to generate extramural support (i.e. K01). Please include 1-3 publications as writing samples

Other information:
Required Job Qualifications:
•Ph.D., M.D., or equivalent terminal degree in a relevant field.
•Experience in a relevant scientific discipline. Proficiency in relevant research tools and techniques.
•Critical eyes towards consistency, reproducibility, and the scientific method.
•Excellent organizational, analytical, and communication skills. Strong interpersonal skills.
•Strong scientific writing skills.
•Ability to work both independently and collaboratively in a multidisciplinary environment.
•Excellent computer skills.
•Ability to multitask.
Preferred Job Qualifications:
•Experience maintaining safety and ethics in a research/laboratory environment.
•Knowledge of medical research compliance and ethics (e.g., HIPAA, GCP).
•Record of scholarly publications.
•Experience in grant writing.
•Prior project management experience.
•Mentoring experience.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Contribute to the design and execution of clinical or laboratory-based studies. As assigned, lead and manage projects.
•Conduct independent and collaborative research on specific research project(s). Design and conduct experiments or computational studies aligned with project goals.
•Collect, analyze, and interpret research data using appropriate statistical, scientific, medical, and/or clinical methodologies. Prepare relevant reports.
•Compare actual and expected results and suggest solutions to correct deviations. Problem-solve research challenges as needed.
•Evaluate existing research techniques and recommend improvements to ensure quality and productivity.
•Prepare manuscripts for publication in peer-reviewed journals.
•As assigned, prepare and present findings at departmental meetings, conferences, and seminars.
•Assist in the mentoring and training of graduate and undergraduate students.
•Collaborate with researchers within and outside the department.
•Support grant writing, proposal submission, and progress reporting to funding agencies.
•Support/maintain a safe laboratory environment and ensure compliance with governmental and University policies, procedures, rules, and regulations.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Supply Chain RUMC Staff

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (2:00:00 PM - 10:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.49 - $24.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the direction of the Assistant Manager of OR Materials Management is responsible for the day to day availability of supplies and equipment for assigned OR service lines/areas. Provides materials management support for surgical services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma/GED.
• Two years of Healthcare Materials Management, Sterile Processing, Purchasing, Distribution, or Receiving experience necessary.
• Demonstrated ability to utilize Microsoft Office Suite (Word, Excel, and PowerPoint).
• Knowledge of Omnicell hardware/software functions.
• Knowledge of Materials Management/Purchasing and Inventory Control processes.
• Knowledge of surgical equipment and supplies.
• Basic understanding of clinical terms and procedures.
• Ability to handle multi-tasks simultaneously under pressure and strict deadlines to meet changing workload demands and priorities.
• Superior organizational skills, with attention to detail and oral communication skills.
Preferred Job Qualifications:
• Experience with the Lawson ERP system (including the Mobile Supply Chain module).

Responsibilities:
Responsible for effective distribution of surgical supplies and equipment to designated Omnicells, support rooms, re-stock cabinets, sterile areas and all appropriate arenas within the Operating Room.
Activities will also include but are not limited to:
•Receives, unpacks, and delivers surgical supplies and equipment ordered from outside vendors and off-site warehouse.
•Reviews and verifies accuracy of shipments by counting and comparing packing lists with all receiving/delivery tickets for accuracy of materials receipt.
•Performs basic contract administration by following up on back-ordered supplies with surgical buyers and notification to appropriate Assistant Unit Director (AUD) and/or service.
•Assists appropriate management personnel in the maintenance of predetermined par levels of supplies.
•Files all pick-tickets, purchase requisitions, and delivery tickets, in the departmental closed files.
•Interacts with physicians, nursing, purchasing, delivery services, and other operating room personnel in a cordial and professional manner.
•Must maintain environmental cleanliness and order in specific work areas
•Must be able to provide after hour's coverage on heavy caseload days.
•Must be available to work on weekends.
•Willingly participates in quality improvement processes.
•Ensures that order placement and delivery dates meet nursing needs.
•Interacts with clinicians to problem solve issues regarding purchase orders, receipts, loaners, credits, substitutes and stock-outs.
•Performs quarterly and fiscal year end physical inventories.
•Provides assistance, guidance and backup for related personnel in the Materials Management department
•Performs other related duties as assigned or required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise Platforms

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $46.07 - $68.64 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This Senior Salesforce position leverages Salesforce to develop complex workflows, configurations, and customizations within the Rush Salesforce Ecosystem. Collaborates with functional business leads and architects to customize and update complex software solutions for Salesforce digital programs. Designs prototype applications, implements and tests source code, troubleshoots software applications and effectively executes the development plan. Coaches Junior Developers. Acts as backup to Lead Developer and cross trains on Lead Developer functions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Bachelor’s Degree in Computer Science, Information Systems, or 5+ years related IT work experience.
•5+ years’ experience in Salesforce.
•5+ years’ experience documenting requirements, designing in a Salesforce enterprise environment.
•Strong ability to understand requirements and how the Salesforce platform can provide effective solutions.
•Extensive experience with web services: executing calls and interpreting responses (REST or SOAP).
•Proficiency in test-driven development: building, writing, and automated integration testing.
•Knowledge of version control systems (Git) or similar.
•Deep Understanding of the Lightning Application Programming Interface (API).
•Experience with scrum and other agile based methodologies of software development.
•Clear and concise written and verbal communication skills.
•Analytical, multi-tasking and problem-solving skills.
•Salesforce Developer Certification.
Preferred Job Qualifications:
•Knowledge of Salesforce Analytics (Einstein).
•Knowledge of Salesforce Service Cloud.
•Knowledge of Salesforce Marketing Cloud.
•2+ years working with MuleSoft.

Responsibilities:
Job Responsibilities:
•Manages complex work critical to the organization in an Agile environment.
•Makes recommendations to mitigate risk and provides solutioning recommendations.
•Develops software applications, workflows, and configurations to meet customer needs.
•Leads in testing and debugging issues, sprints, and grooming sessions.
•Supports the deployment of changes to production.
•Understands and follows through with business requirements during all phases of development.
•Transforms design into functionality; tests and maintains layouts and other components to enhance user-experience.
•Interprets written business requirements and leads team to deploy solutions.
•Leads the development of custom solutions and interfaces on the Salesforce Lightning platform using Apex, Triggers,
Visual Force, Lightning Web Components, CSS, and JavaScript.
•Creates and delivers documentation, training and communication for feature(s) and process change.
•Participates in release management and continuous integration processes.
•Creates installation, troubleshooting, and end user documentation.
•Communicates effectively within the RUMC (Rush University Medical Center) organization across all teams.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Student Financial Aid

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Associate Director of Financial Wellness provides strategic leadership in integrating financial aid operations with comprehensive financial wellness initiatives to strengthen student financial capability, persistence, and overall success. This student-centered leader designs, implements, and evaluates processes that deliver high-quality financial aid guidance, individualized financial coaching, literacy education, emergency support, and wellness programming for students and families. The Associate Director supervises and develops the financial coaching staff, ensuring a consistent, student-centered service model that aligns with institutional recruitment, retention, and compliance goals. The Associate Director will exemplify the RUSH mission, vision, and values and act in accordance with Rush policies and procedures.

Required Job Qualifications:

• Bachelor’s degree in personal finance, business, higher education, counseling, or a related field.
• Financial literacy or coaching certification or the ability to quickly become certified (NEFC©, AFCPE©, AFC©, CFP®) or willingness to obtain one.
• Demonstrated experience providing individualized personal financial coaching, advising, or case management.
• Experience working with students in a higher education environment.
• Knowledge of university systems, financial aid processes, success coaching models, and financial wellness theories.
• Strong familiarity with private student loan programs and alternative funding sources.
• Experience designing and delivering presentations, workshops, or financial literacy programming.
• Strong interpersonal, written, and oral communication skills with proven ability to support diverse student populations.
• Ability to interpret financial aid regulations and apply them appropriately to student circumstances.
• Strong organizational, analytical, and problem-solving skills.
• Experience with financial aid or student information systems (e.g., Banner, PeopleSoft, PowerFAIDS, Slate).
• Supervisory or team leadership experience within a student services, financial aid, coaching, or advising environment.

Preferred Job Qualifications:

• Master’s degree in personal finance, business, higher education, counseling, student affairs, or a related field.
• Experience working with Title IV aid programs, federal compliance requirements, and alternative loan funding.
• Experience working with graduate and/or professional students in a higher education environment.

Competencies:

• Ability to work with students in a supportive, nonjudgmental coaching approach
• Analytical skills for reviewing financial aid data and student accounts
• Strong organizational and case-management skills
• Ability to manage a large caseload while meeting deadlines
• Comfort handling complex financial scenarios
• Problem-solving and critical-thinking skills
• Cultural humility and ability to support a diverse student body
• Proficiency with Microsoft Office/Google Workspace
• Familiarity with financial literacy platforms (e.g., iGrad, EverFi)
• Experience with student information systems (Banner, PeopleSoft, Slate, etc.)
• Ability to learn new software quickly

Job Responsibilities:

Strategic Leadership & Program Development

• Lead the design, implementation, and continuous improvement of a university-wide financial wellness program grounded in industry best practices, regulatory requirements, and student success frameworks.
• Develop proactive, data-informed outreach and counseling strategies to provide timely, personalized financial support for students and families across the student lifecycle.
• Establish, monitor, and refine performance metrics to evaluate service quality, student engagement, financial outcomes, and the effectiveness of financial coaching practices.
• Conduct regular operational, compliance, and service quality assessments to ensure models, processes, and interventions align with current research and evolving student needs.
• Partner with colleges and university stakeholders to ensure financial wellness initiatives support recruitment, enrollment, retention, and completion goals.

Technology, Tools & Resource Management

• Oversee the implementation, optimization, and ongoing maintenance of technology systems that support student financial tracking, outreach, case management, and reporting.
• Identify, evaluate, and integrate financial wellness platforms, tools, and educational resources that enhance student financial literacy, decision-making, and engagement.
• Ensure data integrity, compliance, and effective use of systems to support continuous improvement and reporting.
• Maintain strong connections with Preferred Lenders and seek the best options available on the private Market+ for students.

Training, Supervision & Staff Development

• Supervise, coach, and evaluate financial wellness coaching staff, fostering a high-performing, student-centered service culture.
• Develop, document, and maintain standard operating procedures for financial coaching services to ensure consistency, quality, and compliance.
• Provide ongoing staff training and professional development focused on financial aid policy, coaching practices, equity-minded service delivery, and emerging trends.
• Oversee the creation and delivery of dynamic programming, including workshops, multimedia content, group coaching, and individualized counseling.

Direct Student/College Support

• Serve as a senior-level financial case manager for an assigned student caseload, providing complex and individualized financial coaching.
• Support students in developing personalized education financing plans, including evaluation of federal and state aid, institutional aid, alternative loans, payment plans, 529 plans, scholarships, and emergency resources.
• Serve as a key liaison to all three Colleges, ensuring alignment of financial wellness services with academic and student support priorities.

Programming & Campus Engagement

• Serve as the primary liaison with each of the three Colleges, ensuring financial coaches assigned to each College provide excellent customer service and responsive support to students, faculty, staff, and College leadership.
• Lead the design and delivery of financial education programming for campus events such as orientations, prospective student days, and academic program sessions.
• Collaborate with campus partners to deliver integrated financial wellness and student support initiatives that promote persistence and wellbeing.
• Develop and maintain clear, accessible materials and communications for faculty and staff to increase understanding of financial aid processes and student financial wellbeing challenges.

Reporting, Assessment and Evaluation

• Prepare regular reports and analyses on program outcomes, student engagement, financial trends, and service effectiveness.
• Use assessment data to inform strategic planning, resource allocation, and continuous improvement of financial wellness initiatives.
• Support institutional reporting and accreditation needs related to student financial support and success

Other Responsibilities

• Perform other duties as assigned to support institutional goals and student success.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Student Financial Aid

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $35.60 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 2

Work Schedule: 8 Hr (2:30:00 PM - 11:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $0 - $0 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of a Security Supervisor, the armed Security Officer will provide physical protection for persons and safeguarding of property on the Rush University Medical Center (RUMC) Campus. The security officer will report and document infractions of rules, regulations and policies of RUMC; and violations of federal, state and local laws and/or ordinances. The security officer will exemplify the RUMC missions, visions and values and act in accordance with RUMC policies and procedures.

Other information:
Knowledge:
High School graduate or GED.
Previous hospital security experience preferred but not required.
Valid driver’s (Illinois, Indiana, and Wisconsin) license required.
Must have a prior driving record deemed acceptable to RUMC based upon the results of a Motor Vehicle Report check conducted by Human Resources.
Must possess and be responsible for maintaining current Permanent Employee Registration Card (PERC).
Must have completed 28 hours firearm training as demonstrated through a certification of successful completion of Firearms Training Course.
Must be eligible to obtain a Firearm Control Card (FCC)* within 90 days of employment (*Including revolver).
Illinois Firearm’s Owner’s Identification Permit (FOID) required. International Association for Healthcare Security and Safety (“IAHSS”) certification required within six months of employment and maintained thereafter.
Skills:Ability to handle confidential matters.
Ability to exercise independent judgment; excellent customer service skills.
Abilities:Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
Physically able to perform required responsibilities.
Must be able to qualify for and successfully demonstrate the use and maintenance of firearms and departmental equipment.
Must be able to wear body armor.
Disclaimer:
The above is intended to describe the general contents of and requirements for the performance of this job and is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Provide fixed, walking and vehicular patrols of all RUMC buildings and grounds.
2.Perform Security Services Dispatch functions.
3.Conduct basic interviews and investigations.
4.Observe and document security and safety hazards.
5.Prepare incident reports, memorandums and other written documentation.
6.Assists local police agencies during investigations or emergencies.
7.Monitor and assist with access control and visitor management.
8.Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
9.Provides security escort services as assigned.
10.Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
11.Responds to emergency situations (i.e. Code Red, Blue, Code Triage, Code Orange, etc.).
12.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Student Financial Aid

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Operations Specialist, Financial Aid is a senior-level operational professional responsible for executing and supporting complex financial aid processing, systems functionality, and compliance activities. This role plays a critical function in ensuring accurate, timely, and compliant delivery of financial aid services that support student success, enrollment goals, and institutional risk management.

Working under the direction of the Associate Director for Operations, the Operations Specialist applies advanced knowledge of financial aid regulations, systems, and operational workflows to resolve complex cases, support system integrity, and contribute to continuous improvement initiatives. This position serves as a subject-matter resource for Financial Aid Advisors and collaborates across teams to ensure consistent, student-centered service delivery.

The Operations Specialist exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• Bachelor’s degree
• 3 years financial aid experience working with student information systems (Banner, PeopleSoft, Colleague, etc.)
• Strong working knowledge of Title IV rules and regulations.
• Skilled in using computer applications and programs (Excel, Word, CPS, COD, NSLDS and ELM).
• Problem-solving and critical-thinking skills

Preferred Job Qualifications:

• Master’s degree.
• 5 years experience working with student information system set up
• Experience with graduate/professional school setting.
• Ellucian Colleague experience.

Competencies:

• Excellent interpersonal, initiative, teamwork, problem-solving, independent judgement, technology, time management and presentation skills.
• Strong written communication skills.
• Superior customer service skills to connect with students (incoming and current), and other colleagues/peers across campus
• Demonstrated ability to assist with training financial aid staff and provide leadership in reaching departmental goals.
• Strong commitment to professional development and keeping current on financial aid best practices.
• Values and exhibits strong commitment to Rush ICARE values.
• Experience with resolving conflict and barriers in a strategic and diplomatic manner.

Job Responsibilities:

Financial Aid Operations & Processing

• Perform complex financial aid processing functions, including need analysis, verification, aid packaging, revisions, and resolution of atypical or escalated cases.
• Apply professional judgment within established guidelines to address complex student circumstances and ensure equitable and compliant outcomes.
• Monitor processing workflows and timelines to support service standards and peak-cycle efficiency.
• Provide operational support during critical processing periods and assist with workload balancing as needed.

Systems & Technology Support

• Serve as a functional expert for the student information system and financial aid platforms, supporting configuration, testing, data validation, and troubleshooting.
• Assist with system upgrades, process automation, and implementation of operational enhancements.
• Identify system issues or data anomalies and collaborate with leadership to resolve them efficiently.

Compliance & Quality Assurance

• Maintain working knowledge of federal, state, and institutional financial aid regulations and policies.
• Conduct quality control reviews to ensure accuracy, consistency, and compliance of financial aid processing.
• Support audit and program review preparation by maintaining documentation standards and assisting with data requests and file reviews

Collaboration, Training & Support

• Serve as a subject-matter resource for Financial Aid Advisors, providing guidance on complex processing issues and regulatory interpretation.
• Assist with onboarding and training of new staff related to systems, procedures, and operational best practices.
• Participate in the development, documentation, and refinement of standard operating procedures.

Reporting & Operational Analysis

• Compile and analyze operational data related to processing volume, trends, and outcomes.
• Provide regular updates and reports to the Associate Director for Operations on workload, system issues, and identified risks.

Other Responsibilities

• Perform other duties as assigned to support departmental operations and institutional goals.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.