Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Rush Access Center - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Behavioral Sci PBC S

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $22.72 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Road Home Research Admin

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $66.16 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Associate Director of Research Technology and Innovation serves as a senior program leader for the research enterprise of the Road Home Program (RHP) within the Department of Psychiatry and Behavioral Sciences. RHP research has evolved substantially in recent years, with artificial intelligence (AI) and machine learning (ML) applications now central to the program's federally funded, industry-funded, and philanthropically funded portfolio. This role is accountable for exploring, evaluating, and implementing innovative technologies across the program and across research practice more broadly, ensuring that emerging tools are adopted responsibly, integrated effectively, and translated into measurable improvements in how research is conducted.

This position provides associate director-level leadership over the program's technology and innovation strategy, including AI and ML applications, digital data collection platforms, and the integration of new tools with information systems in use across the institution. The Associate Director supervises research managers and coordinators, who oversee day-to-day study execution, regulatory submissions, and participant-facing operations, and builds sustainable team structures, cross-training, and continuity plans that support consistent execution as the portfolio grows.

In close collaboration with the Director of Research and Innovation, this role serves as a strategic advisor on grant proposals and new research initiatives, including their technology and innovation components, and serves as a primary point of contact for institutional partners involved in technology review, data governance, and information systems. 

Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• Bachelor's degree in Psychology, Mental Health Counseling, Social Work, Health Sciences, Health Informatics, Data Science, Health Administration, Business Administration, or a related field.
• Minimum of 7 years of combined relevant experience in research, technology implementation, or innovation-focused roles, including progressive responsibility for evaluating and implementing new technologies, systems, or workflows.
• Minimum of 3 years of people management experience, including coaching, performance management, and team development.
• Demonstrated experience exploring, evaluating, and implementing technologies in research, healthcare, or similarly complex environments.
• Working knowledge of artificial intelligence and machine learning applications, including considerations for their responsible use.
• Familiarity with information systems commonly used in healthcare and research environments, such as electronic health records, data capture and management platforms, and scheduling and administrative systems.
• Sufficient knowledge of human subjects research and regulatory processes to effectively oversee teams responsible for regulatory submissions and study execution.
• Strong organizational, analytical, and communication skills, with proven ability to manage multiple complex initiatives in parallel.

Preferred Job Qualifications:

• Master's degree in Psychology, Mental Health Counseling, Social Work, Health Sciences, Health Informatics, Data Science, Health Administration, Business Administration, or a related field.
• Experience in an academic medical center or similarly complex research environment.
• Experience with federally funded research and associated requirements.
• Familiarity with mental health, PTSD, or veteran-focused research.
• Experience coordinating with institutional governance processes for new technologies, such as AI review, data governance, or security review.
• Relevant certifications in project management, informatics, or clinical research (for example, PMP or CCRP).

Physical Demands:

• Physical demands typical of a hybrid office environment. Includes occasional travel for sponsor meetings, site visits, and conferences. Mental demands include concentration, problem-solving, and deadline-driven work.

Competencies:

• Technology and Innovation Leadership
• Strategic Thinking
• Artificial Intelligence and Machine Learning Literacy
• Technology Evaluation and Implementation
• Systems Integration and Change Management
• Cross-Functional Collaboration
• Data-Driven Decision Making
• Team Development and Talent Management
• Responsible Innovation and Governance

Job Responsibilities:

1. Technology and Innovation Strategy

• Develop and lead the program's research technology and innovation strategy, identifying emerging technologies, including artificial intelligence and machine learning applications, with the potential to advance research quality, efficiency, and impact.
• Continuously scan the research and technology landscape for tools, platforms, and methods relevant to the program's scientific priorities and to research practice in general.
• Partner with the Director of Research and Innovation on short- and long-term innovation planning, prioritization, and roadmap development.
• Represent the program in institutional and external forums focused on research technology and innovation.

2. Technology Exploration and Evaluation

• Design and lead structured evaluations of new technologies, assessing feasibility, usability, scientific value, and fit with program and institutional requirements.
• Develop evaluation frameworks, criteria, and pilot designs that support evidence-based adoption decisions.
• Lead pilots and proof-of-concept projects, translating findings into clear recommendations for adoption, refinement, or discontinuation.
• Assess externally developed platforms and internally developed tools for alignment with program needs, data standards, and institutional expectations.

3. Artificial Intelligence and Machine Learning Applications

• Lead the responsible implementation of artificial intelligence and machine learning applications across the research portfolio, including AI-enabled data capture, analysis pipelines, and research workflow tools.
• Coordinate with institutional technology review and governance processes to ensure AI and ML applications are deployed in accordance with institutional standards.
• Ensure AI and ML applications meet applicable data governance, privacy, and security expectations.
• Build AI and ML literacy across the research, clinical, and admin teams through training, documentation, and knowledge sharing.

4. Implementation and Information Systems Integration

• Lead the implementation of adopted technologies across research workflows, including planning, training, change management, and adoption measurement.
• Ensure new tools integrate effectively with information systems in use across the institution, including electronic health records, data capture and management platforms, and scheduling and administrative systems.
• Partner with institutional information services and technology teams on deployment, access, security, and support.
• Establish documentation, training, and support standards that sustain effective use of new tools over time.

5. Grant and Research Strategy Advisement

• Advise the Director of Research and Innovation on grant proposals and new research initiatives, including technology and innovation components, feasibility considerations, and infrastructure requirements.
• Contribute to the development of proposals involving artificial intelligence, machine learning, or novel data collection approaches.
• Identify funding opportunities aligned with the program's technology and innovation priorities.
• Provide technology-related input for sponsor communications, progress reports, and presentations.

6. People Leadership, Workforce Planning, and Team Development

• Provide direct leadership over research managers and coordinators, who oversee day-to-day study execution, regulatory submissions, and participant-facing operations.
• Oversee hiring, onboarding, coaching, performance management, and professional development for the research team.
• Establish clear priorities, workflows, and quality standards to ensure consistent execution across studies and functions.
• Develop staffing contingency plans and cross-training strategies that maintain continuity during absences, transitions, and periods of peak demand.

7. Research Practice Modernization and Process Improvement

• Continuously refine research workflows and practices through technology, automation, and evidence-based process improvement.
• Develop standards and best practices for the use of new technologies in research practice.
• Promote a culture of curiosity, continuous improvement, and responsible innovation across the research team.
• Share learnings, tools, and implementation models across the program and with institutional partners.

8. Compliance and Institutional Alignment

• Ensure that technology exploration, evaluation, and implementation adhere to HIPAA, human subjects protections, Rush policies, and sponsor-specific requirements.
• Coordinate with Legal, Compliance, Research Affairs, Information Services, and other institutional stakeholders to ensure new technologies meet applicable federal, state, and institutional requirements.
• Maintain clear guardrails and documentation practices that protect participant safety, data integrity, and institutional trust.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise App Intgrtn & Dvlp

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $62.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Shape enterprise application architecture and drive technology innovation at Rush!

Rush is seeking a Senior Application Architect – Java & Enterprise Integration to help ensure the quality, consistency, security, and long-term value of application architecture across the organization. In this role, you’ll provide technical direction to development teams, design enterprise-level applications and integration solutions, and help establish standards that support maintainable, reusable, and effective software.

You’ll lead application design and development for complex solutions, including custom Java applications, system interfaces, and enhancements. Working with technical teams and business partners, you’ll evaluate requirements, guide software design and engineering practices, support traditional and Agile development methodologies, and research emerging technologies to identify opportunities for improvement.

What you’ll bring: A bachelor’s degree, at least five years of design and development experience, advanced knowledge of application architecture and systems integration, and hands-on experience with custom Java applications. Strong analytical, communication, and problem-solving skills are essential, along with the ability to manage competing priorities and work independently or collaboratively. Experience in a hospital or healthcare organization is a plus.

If you enjoy solving complex technical challenges, guiding development teams, and building application solutions that deliver meaningful business value, explore this opportunity at Rush.

Responsibilities:

• Handles complex issues and problems.
• Develops enterprise-level applications and custom integration solutions including major enhancements and interfaces, functions and features.
• Utilizes a variety of platforms to provide automated systems applications to customers.
• Provides expertise regarding the integration of applications across the business.
• Determines specifications, plans, designs, and develops software solutions, utilizing appropriate software engineering processes either individually or in concert with project team.
• Develops programming and development standards and procedures as well as programming architectures for code reuse.
• Knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs.
• Understands and consistently applies the attributes and processes of current application development methodologies.
• Researches and maintains knowledge in emerging technologies and possible application to the business.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor degree.
• 5 years of design and development experience.
• Knowledge of Traditional and Agile software development lifecycles and methodologies.
• Advanced knowledge of architecture, application design, system engineering, software development lifecycle and integration.
• Experience with custom Java applications.
• Experience in System Analysis and Design.
• Excellent written and verbal communication skills.
• Experience multi-tasking, prioritizing and working independently or within a team environment.

Preferred Job Qualifications:

• Experience working in a hospital or other health care organization

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise App Intgrtn & Dvlp

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $62.40 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Build the integrations that keep healthcare technology connected at Rush!

Rush is seeking a Senior Healthcare Integration Engineer – Epic/HL7 to design, develop, maintain, and optimize the interfaces that connect Epic and other critical healthcare systems. In this senior technical role, you’ll help ensure reliable data exchange across clinical and operational applications, supporting the technology that enables coordinated care and efficient healthcare delivery.

You’ll develop and support HL7/FHIR interfaces, manage Epic Bridges and InterConnect integrations, troubleshoot connectivity and messaging issues, and lead interface testing for system enhancements, upgrades, and new implementations. You’ll also review technical specifications, collaborate with vendors and internal teams, participate in code reviews, and mentor junior engineers while helping establish technical standards and documentation.

What you’ll bring: Extensive experience developing and supporting production healthcare interfaces, hands-on expertise with an integration engine such as InterSystems HealthShare/Ensemble, current Epic certification, and a strong foundation in networking, Unix commands, APIs, and web services. Leadership, troubleshooting, and communication skills are essential. Experience with cloud technologies, server administration, and ServiceNow is a plus.

If you’re passionate about healthcare interoperability and enjoy solving complex technical challenges while helping others grow, explore this opportunity to make an impact at Rush.    

Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Serve team as a subject matter expert in complex technical areas critical to the organization.
• Responsible for keeping current with leading integration technologies as well as evaluation/adoption of new solutions.
• Responsible and accountable for internal system administration (Bridges, InterConnect, Middleware, etc.)
• Analyzes results of user testing to define interface requirements and develops specifications or prototypes.
• Develops, designs, and edits interface templates or interface code, following established software development methodologies.
• Writes test plans and conducts testing to ensure interface usability, functionality and compatibility with existing technologies.
• Participates in code reviews with junior engineers.
• Review and gap analysis of messaging protocols/structures (HL7, FHIR, etc.) supplied through vendor requirements/specifications.
• Programmatic design, development, and testing of interface pathways to support enhancements, modifications, upgrades, and new system implementations.
• Remain current certification standings (Epic, other) and demonstrate ability to follow established software development methodologies as well as department standard procedures and policies.
• Oversee integrated testing cycles and ensure interface usability, functionality and compatibility with existing technologies – making necessary adjustments or modifications as indicated.
• Configuration and maintenance of Epic Bridges Interfaces as well as InterConnect Services; including reading and review of release notes and service bulletins.
• Technical Support of Epic upgrade release schedule as indicated.
• Maintain and configuration of organizational FTP transfers as indicated.
• Conduct peer code reviews with junior team members.
• Manages user support and feedback.
• Escalation of issues accordingly within department ServiceNow policy (Manager) – communication and inclusion of vendor related appropriate parties
• Other duties as assigned.

Required Job Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum of five (5) + years’ experience designing, developing, and supporting production HL7/FHIR interfaces, using an interface engine platform like InterSystems Healthshare/Ensemble
• Current Epic Certification (Bridges, InterConnect, App Orchard, other)
• Certification/proven experiences using one of the following interface engines: InterSystems Healthshare Ensemble, INFOR Cloverleaf, Rhapsody, E*Gate/JCAPPS, other
• 3 + years’ experience with Networking (connectivity troubleshooting, VPN, etc.)
• 3 + years’ experience with basic Unix commands
• Requires a strong understanding and ability to demonstrate front-end programming technologies, which may include cache object script, HTML, JavaScript, CSS, or others.
• Experience with API and web service integrations
• 3 + years mentoring/leading integration development team members: training, coaching, and assistance
• Clear and concise written and verbal communication skills.
• Experience of Implementing technical related team documentation (written standards, procedures and policies)
• Analytical, multi-tasking and problem-solving skills.
• Ability to validate vendor technical specification and facilitate testing
• Ability to work with a team.
• Demonstration of Leadership skills.

Preferred Job Qualifications:

• Exposure to project management with track record of maintaining deliverables and communication of responsible milestone and task to the project teams.
• Exposure to server administration, security, active directory, and cloud technologies
• Experience with ServiceNow or similar incident tracking software.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Operating Room

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

$5,000 Sign On Bonus To External Candidates

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise App Intgrtn & Dvlp

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.07 - $56.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Connect healthcare systems and help keep critical data flowing at Rush!

Rush is seeking a Healthcare Integration Interface Engineer – Epic/HL7 to design, develop, test, and support the interfaces that connect Epic, our electronic medical record system, with other essential healthcare applications. This role helps ensure reliable data exchange across systems, supporting the technology and workflows that keep healthcare operations running smoothly.

You’ll develop and maintain HL7/FHIR interface pathways, configure Epic Bridges interfaces and InterConnect services, and support system enhancements, upgrades, and new implementations. You’ll also review vendor specifications, troubleshoot interface issues, participate in code reviews, coordinate testing, maintain file transfers, and collaborate with internal teams and vendors to resolve technical challenges.

What you’ll bring: A bachelor’s degree in computer science or a related field, at least three years of experience developing and supporting production HL7/FHIR interfaces, and familiarity with interface engine platforms such as InterSystems HealthShare/Ensemble. Experience with Unix commands and front-end programming technologies is also important. Epic certification, networking, API and web service integrations, and project coordination experience are preferred.

If you enjoy solving technical challenges and connecting complex systems to support healthcare delivery, explore this opportunity to make an impact at Rush.

Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Review and gap analysis of messaging protocols/structures (HL7, FHIR, etc.) supplied through vendor requirements/specifications.
• Programmatic design, development, and testing of interface pathways to support enhancements, modifications, upgrades, and new system implementations.
• Remain current certification standings (Epic, other) and demonstrate ability to follow established software development methodologies as well as department standard procedures and policies.
• Oversee integrated testing cycles and ensure interface usability, functionality, and compatibility with existing technologies – making necessary adjustments or modifications as indicated.
• Configuration and maintenance of Epic Bridges Interfaces as well as InterConnect Services; including reading and review of release notes and service bulletins.
• Technical Support of Epic upgrade release schedule as indicated.
• Maintain and configuration of organizational FTP transfers as indicated.
• Participates in peer code reviews.
• Manages user support and feedback.
• Escalation of issues accordingly within department ServiceNow policy (Manager) – communication and inclusion of vendor related appropriate parties.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum of three (3) + years’ experience designing, developing, and supporting production HL7/FHIR interfaces, using an interface engine platform like InterSystems Healthshare/Ensemble
• 1-3 years’ experience with basic Unix commands
• Requires a strong understanding and ability to demonstrate front-end programming technologies, which may include cache object script, HTML, JavaScript, CSS, or others.
• Clear and concise written and verbal communication skills.
• Analytical, multi-tasking and problem-solving skills.
• Ability to validate vendor technical specification and facilitate testing.
• Ability to work with a team.
• Leadership skills.

Preferred Job Qualifications:

• Current Epic Certification (Bridges, InterConnect, App Orchard, other)
• Certification/proven experiences using one of the following interface engines: InterSystems Healthshare Ensemble, INFOR Cloverleaf, Rhapsody, E*Gate/JCAPPS, other
• 1-3 years’ experience with Networking (connectivity troubleshooting, VPN, etc.)
• Exposure to project management with track record of maintaining deliverables and communication of responsible milestone and task to the project teams.
• Exposure to API and web service integrations

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM General RUI - Cli

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (6:45:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $22.72 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Liver Transplantation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $47.79 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Certified Alcohol and Drug Counselor will work with individuals facing addiction to evaluate their strengths and needs, creating a personalized treatment plan in the post transplant phase of care. The counselor will provide ongoing support and counseling throughout the recovery process with the goal of supporting the patient in maintaining sobriety. They will also collaborate with a multidisciplinary team to address the patients’ physical, psychological, and social needs, with the goal of promoting successful recovery.

Other information:
Required:
⦁Master's degree in Social Work (MSW)
⦁Clinical Social Worker License: Illinois LCSW (or equivalent clinical social-work licensure eligible for Illinois)
⦁CADC, CRADC, CAADC, or equivalent recognized addiction credential, or substantial documented clinical addiction experience with a commitment/ability to obtain the credential or comparable recognized substance use disorder/addiction credential preferred; candidates with substantial documented clinical experience in addiction treatment and relevant formal addiction training may be considered with an expectation of obtaining CADC or equivalent credential within 2 years of hire
⦁At least 2–3 years of direct clinical experience treating or counseling patients with alcohol/substance use disorders
⦁Demonstrated experience providing individual and/or group counseling for SUD, preferably including relapse prevention
⦁Demonstrated training/competence in Motivational Interviewing
⦁Experience with treatment engagement, referral, care coordination, and longitudinal recovery monitoring
Preferred:
⦁Experience working with patients with medical complexity/chronic illness

Responsibilities:
•Conduct comprehensive assessments to determine patients’ substance use history, mental health status and treatment needs.
•Develop individualized treatment plans based on assessment findings, patient goals, and evidence-based practices.
•Collaborate with clients to set achievable goals and milestones for patients’ recovery.
•Provide individual and group counseling sessions to address patients' substance use issues.
•Make referrals as needed for mental health concerns and medication assisted treatment.
•Utilize various therapeutic modalities, such as cognitive-behavioral therapy (CBT), motivational interviewing (MI), to support clients in achieving sobriety and maintaining recovery.
•Educate patients and their families about the nature of addiction, coping strategies, and relapse prevention techniques.
•Offer ongoing support and encouragement to patients throughout the recovery process, including crisis intervention as needed.
•Maintain accurate and confidential patient records, including assessment results, treatment plans, progress notes, and discharge summaries.
•Prepare reports and communicate effectively with other healthcare professionals involved in the client's care.
•Advocate for clients' needs within the healthcare system and community resources, ensuring access to appropriate services and support.
•Collaborate with external agencies and organizations that facilitate referrals for additional services, such as medical treatment, housing assistance, or vocational rehabilitation services.
•Document healthcare provision in the electronic medical record, perform additional data collection to monitor progress toward outcome goals, and assist in reporting activities to external stakeholders.
Assessment & Evaluation
•Conduct intake interviews
•Assess substance use history and mental health
Treatment Planning
•Create individualized treatment plans
•Set short- and long-term recovery goals
•Monitor progress and adjust plans as needed
Counseling & Therapy
•Provide individual counseling
•Lead group therapy sessions
•Facilitate family counseling when appropriate
Education
•Teach patients about addiction and how it affects the brain and body
•Provide coping skills for cravings and triggers
•Educate families about substance use and recovery
Relapse Prevention & Recovery Support
•Help identify triggers and high-risk situations
•Develop relapse prevention plans
•Connect patients with community resources (housing, employment, medical care, Alcoholics Anonymous)

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (11:00:00 AM - 7:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Five years recent healthcare and customer service experience.
•Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
•Demonstrated ability and sufficient working knowledge to support Access Center service lines.
•Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
•Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
•Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
•Strong written and verbal skills.
•Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
•Must be comfortable with outreach activities in unstructured environment
•Ability to build relationships with internal and external partners.
•Proficiency with MS Word, Excel and Outlook.
•Open-mindedness and willingness to adjust to change.
•Works effectively with minimum supervision.
•Have a flexible schedule for early or late days to accommodate the patient’s needs.
Preferred Job Qualifications:
•Bachelor’s degree preferred.
•Basic working knowledge of the medical center; previous patient coordinator/special services experience.

Responsibilities:
1.Delivers and monitors exceptional level of personal attention and specialized care to all patients referred to RUSH.
2.Answers all telephone calls for multiple queues and schedules, coordinates care or sends messages across all service lines or radiology modalities, utilizing templates and routing clinical inquires to appropriate departments, providers or leaders.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate end to end resolution for the inquiry or issue. Understands when to escalate calls.
4.Establishes relationships with physicians, practice managers and staff and develops strategies to coordinate the patient’s visit and support and improve customer service.
5.Performs outreach to patients, providers and practices via telephone, MyChart, email and or other electronic means in attempt to complete scheduling or care coordination requests.
6.Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
7.Exhibits mastery of specialized RUMG Access Center processes including but, not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
8.Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
9.Assists in verifying billing statements, questions, collections and problems associated with patient accounts.
10.Identifies and promotes other practices or services patient or provider may also need.
11.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
12.Understands and becomes a subject matter expert with MyChart \ MyRushApp and open scheduling.
13.Keeps up-to-date on Rush University Medical Center leaders, providers and services.
14.Records daily activity in Access facilitated access database.
15.Daily interaction with RUSH patients, providers and leaders.
16.Assist with all other access center queues as needed.
17.Performs duties in a typical office environment.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Community Testing

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $22.72 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.