Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology PBC Lisle

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Urology PBC POB

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $37.50 - $62.21 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Ambulatory RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Ambulatory RN 2 is a competent nurse who has mastered technical skills and utilizes evidence based interventions. The Ambulatory RN 2 continues to collaborate with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Current license and credentials by the state they are assigned.
• At least one year of nursing experience required.
• Earned Nursing Degree at the Baccalaureate level or higher for those hired after January 1, 2014.
• All transfers to Rush University Medical Center or Rush University Medical Group from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to the transfer.
• Chief Nursing Officer must provide approval for any RNs with ADN degree hired after 10/22/2020, based upon unit need. ADN RNs hired after 10/22/2020 must show continued enrolment towards a BSN degree with a signature of contract stipulating a BSN degree must be completed within 3 years of hire, Failure to do so will result in termination. ADN RNS are not eligible for leveling to RN3.
• Current CPR Certification.
• Analytical ability.
• Communication skills in order to lead and teach.
• Ability to interact effectively with others in difficult situations.
• The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports.
- A specialty certification may be required for certain departments within 12 months of hire.
Preferred Job Qualifications:
• National Certification.
Physical Demands:
• Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
• Ability to lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
• Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
2.Implements a plan of care that incorporates the unique characteristics of patients, families, groups and communities. (Cultural, spiritual, intellectual, age educational and psychosocial).
3.Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
4.Utilizes resources to effectively resolve conflict and improve team relationships in support of a healthy work environment.
5.Coordinates care using the nursing process, multidisciplinary collaboration and coordination of all appropriate health services and community resources across the care continuum.
6.Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
7.Communicates current evidence-based strategies, standards of care and protocols with peers.
8.Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes.
9.Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
10.Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
11.Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
12.Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
13.Recognizes patterns and problems in a specific patient population that require evaluation.
14.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
15.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care.
16.Establish regular communication patterns that facilitate the transition of care for patients and families across settings.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18.Considers factors related to resources utilization when delivering care to patients and families.
19.Supports clinic goals and change initiatives and participates in nursing shared governance.
20.Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
21.Provides education to staff and/or students in the clinic.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Child Life Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (10:00:00 AM - 6:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Child Life Specialist 1 is responsible for the coordination, planning, implementation, and evaluation of comprehensive therapeutic and educational programs for infants, children, adolescents and their families. The primary purpose of the program is to provide optimal developmental and psychosocially appropriate care and interventions designed to circumvent the negative psychological impact of hospitalization and illness. The Child Life programs are goal oriented and include infant stimulation, promoting socialization, providing sensory stimulation, developing coping skills, enhancing body image and awareness, increasing self-esteem, facilitating positive adjustment, fostering self-expression, maintaining autonomy, non-pharmacological pain management activities, and providing age-appropriate education about the child’s illness and hospitalization. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor’s degree in Child Life, Child Development, Education, Therapeutic Recreation, or Psychology.
• Current professional Child Life certification or eligible to sit for the exam at time of hire; must pass exam within six months of hire.
• Able to maintain confidentiality patient privacy.
Physical Demands:
• Able to lift and carry 25 lbs

Responsibilities:
1.Assesses all infants, children, and adolescents within 48 hours of admission to a pediatric unit or receipt of a referral for patients up to 17 years old on adult units.
2.Observes, records, and reports relevant information relating to the patient as it pertains to Child Life, and works in collaboration with the family and health care team regarding the care of the patient.
3.Determines developmental, emotional, medical and familial status of patient and develops treatment goals that address emotional and developmental needs.
4.Plans, implements, and evaluates a comprehensive therapeutic intervention program for children and families. Documents in clinical record. Incorporates the Rush values of care in the delivery of patient care.
5.Prepares children, youth, and families for medical and surgical procedures, both cognitively and emotionally, through play, demonstration and/or dialogue.
6.Provides emotional support during procedures by accompanying children to the Operating Room or treatment area and remaining present during procedures to provide coaching and support.
7.Provides infant stimulation, play, and other activities that foster continued growth and development.
8.Designs and creates teaching tools that are developmentally and situationally appropriate for individual patient needs.
9.Coordinates and conducts formal and informal support programs for patients and families, including education programs.
10.Counsels individual patients and families to help them cope with the negative effects of illness and hospitalization, including bereavement.
11.Attends patient care conferences. Participates with multidisciplinary health care team in the development and implementation of specific patient management plans.
12.Advocates for the psychosocial needs of pediatric patients throughout the medical center.
13.Serves as liaison between hospital and participating schools/programs.
14.Provides orientation and ongoing Coordinates special events and programs with outside agencies as well as Community Affairs, Philanthropy and other medical center departments.
15.Identifies environmental safety hazards for children and develops corresponding preventive/protective measures. Participates in Child Life QI activities and completes departmental reports as assigned.
16.Selects, purchases, and maintains an inventory of therapeutic, educational and recreational books, toys, games, videos, electronic equipment, and other supplies as indicated. Keeps expenses within limits established by annual operating budget.
17.Accepts responsibility for development and professional practice. Participates in activities which further develop professional growth such as in-service attendance, professional organization membership, and continuing education programs.
18.Maintains professional certification
19.Other relevant duties as required.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RUSH Care Management

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Social Worker Care Manager LSW 1 works with the Social Work Care Manager 2, Social Work Care Manager 3, Care Management Social Work Director, RN Care Managers, physician practices, persons/families, as well as inpatient and outpatient teams to facilitate effective care management, coordination of services at the appropriate level of care, and implement sustainable transition plans. The SW CM 1 contribute to the team's effectiveness by coordinating person centric transitional care plans, resolving barriers, and addressing in-depth psychosocial needs. They manage a complex caseload, actively support performance improvement initiatives, and function to provide effective communication between persons, physician practices, the hospital, and the community. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master's Degree in Social Work from an accredited university.
•Current license in Illinois as a Social Worker, LSW OR proof of a pending license obtained within 90 days of hire required. Employee will be subject to demotion or termination if licensure is not obtained within the given timeframe.
•Ability to perform all job components and serve as a team resource for clinically complex cases within their professional (social work) expertise.
•Experience as a health care provider for the neonate, pediatric, adolescent, adult and /or geriatric patient, and knowledge in care management, discharge planning, social service, are usually.
•Experience related to psychosocial issues, crisis management, conflict resolution, and person centered planning and care transitions.
•Skilled educator and communicator.
•Excellent interpersonal and team building skills, and ability to collaborate effectively with physicians, nurses, and other staff.
•Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
•Strong working knowledge of computer databases, electronic medical record systems, and info technology.
•Willingness to maintain flexible work hours, assume other duties as assigned.
•Maintains professional growth and meets licensure/CEU requirements by attendance at various internal/external meetings, seminars, workshops.
•Willingness to present information to peers, team, etc.
Preferred Job Qualifications:
•LCSW or commitment to obtain.
Physical Demands:
•Ability to travel throughout the Medical Center.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Has a specialized knowledge, education and experience in the fields of human behavior, psychology and problem solving. They will be responsible for managing complex patient caseloads.
2.Provide comprehensive psychosocial assessments on their patients.
3.Educate patients on the levels of heath care; entitlements; and community resources.
4.Helping patients and families adjust to hospital admission; possible role changes; exploring emotional/social responses to illness and treatment.
5.Promoting communication and collaboration among health care team members.
6.Educating hospital staff on patient psychosocial issues.
7.Coordinating patient discharge and continuity of care planning and throughput.
8.Ensuring communication and understanding about post-hospital care among patient, family and health care team members.
9.Advocating for patient and family needs and facilitating referrals for continuity of care.
10.Documents all activities in a comprehensive, appropriate manner.
11.Referral to legal services.
12.Facilitating support groups if appropriate.
13.Provides leadership, support and clinical expertise within Care Management teams to achieve outcomes.
14.Functions as a role model within the team. Demonstrates ownership of the person centered plan, complex psychosocial issues and anticipated outcomes. Provides proactive planning, coordinated transition plans, and implements readmission avoidance strategies. Serves as a resource to physicians, nurses, peers and CM staff in managing complex cases and resolving issues.
15.Provides leadership and facilitates communication within the inpatient and cross continuum teams to assure effective sustainable care transitions from hospital to home, within community care settings, and/or to supplement care for high risk patients.
16.Supports team education and training functions related to complex psychosocial issues and transitions in care coordination. Conducts education for staff including care managers, liaisons, nurses, physicians and allied health professionals, as requested.
17.Implements effective communication between inpatient units, care management team, physicians, nurses, pharmacy, persons/families, Health & Aging, and external providers.
18.Coordinates interdisciplinary conferences, serves on committees and leads work groups to address psychosocial/care coordination issues. Effectively responds to Abuse & Neglect calls.
19.Models and maintains a quality based proactive person centered approach to achieve department and institutional goals and process improvements.
20.Models a person centered approach to support to the treatment team, person/family directed plans and engagement. Supports customer satisfaction among persons, families, physicians, external case managers, payers, vendors, and inpatient staff.
21.Participates in research to evaluate project initiatives.
22.Applies evidenced based practice.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise IT Strategy & Plang

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $50.68 - $75.51 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for facilitating successful project delivery including the planning, scheduling, execution, and closing of all assigned projects within established budget and schedule. Utilizing Project Management (PM) methodologies, while managing all project team members (organizational resources and engaged third party vendors/consultants) to deliver solutions according to project scope and goals. Supporting the execution and coordinating the projects of multiple team members and leaders. Overseeing relevant project documents and deliverables and report on progress throughout the project life cycle as well as acquire a deep understanding of Rush’s internal administrative systems and existing capabilities, in order to support the operations team in the efforts to drive operational efficiencies and provide solutions to a variety of business challenges. Providing guidance, coaching and support for less experienced colleagues. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor’s degree in business administration, projection management, health care or related discipline.
•At least six years of project management experience required.
•PMP or Lean Six Sigma Certification required within one year of hire.
•Strong organizational, analytical and communication skills.
•Through knowledge of formal project management methodologies and proven skill in effective execution required.
•Proficient and functional knowledge of MS Office (including Work, Excel, PowerPoint, Visio, Access, Outlook) and Project Management software.
•Thorough knowledge of formal project management methodologies and proven skill in effective execution.
•Strong time management and prioritization skills.
•Ability to execute project management leveraging Lean process improvement methodology required.
•Ability to work effectively with individuals at all levels in the organization.
•Demonstrates strong knowledge and competency regarding lean tools, methods and mindset.
•Hours outside normal business hours may be occasionally required to meet project deadlines.
Preferred Job Qualifications:
•Professional in Project Management (PMP) or Lean Six Sigma certification.
•Ability to execute project management leveraging Lean process improvement methodology.

Responsibilities:
Job Responsibilities:
•Effectively manages multiple projects simultaneously leveraging required and available resources as needed.
•Directs and manages project development and progress from beginning to end.
•Guides teams as they work with project sponsors and business stakeholders to define project scope, objectives, tasks, milestones, budgets, and measures of success.
•Establishes project governance with key leaders and stakeholders and facilitate governance activities to ensure leadership effectively clears roadblocks and promotes the success of the project.
•Acts as liaison between IT stakeholders to strengthen understanding of business-aligned goals.
•Drafts and submits budget proposals and recommend subsequent budget changes.
•Plans, estimates, and control project costs, including resource planning, to ensure project is delivered on time and within budget.
•Builds, develops, and grows any business relationships vital to the success of the project.
•Estimates and identifies the resources and participants needed to achieve project goals.
•Negotiates with contractors and internal department managers for the acquisition of required personnel.
•Develops scaled project plans and associated communications documents using standard tools.
•Identifies and manages project resource needs and goals - strategies, staffing, scheduling, issue resolution, contingency plans, communication plans, and change control.
•Facilitate or participates in routine project team meetings to establish and continually manage project requirements and expectations with team members and other stakeholders.
•Coaches, mentors, and motivates project team members and contractors, influencing them to take positive action and accountability for their assigned work.
•Provides project management coaching and mentoring to others in the organization.
•Determines the frequency and content of status reports from the project team, analyzes results and troubleshoots problem areas.
•Tracks and reports status (progress, next steps, issues) against project plans to appropriate stakeholders and senior management based upon agreed to communication plans.
•Collaborates and coordinates efforts with those of the organizational performance improvement infrastructure.
•Identifies and manages project dependencies and critical path.
•Identifies and resolves issues/conflicts and/or escalates where appropriate for resolution.
•Proactively manages potential scope and schedule changes. Where required, escalates based upon standards established within communication plan.
•Guides team in the maintenance of project management guidelines, training programs, policies, and procedures.
•Conducts project lessons learned sessions and creates a recommendations report in order to develop best practices and tools for project execution and management.
•Performs other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Rush Access Center - Office

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (9:30:00 AM - 6:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (8:00:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus:$3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 6:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurological Sciences-Res Adm

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (8:00:00 AM - 12:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.00 - 25.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Research Intern is a temporary position designed for undergraduate and graduate students seeking experience in, and exposure to, clinical, laboratory, community, epidemiological, and/or data-driven research at Rush University Medical Center. Working under the supervision of a Principal Investigator (PI) and their research team, Research Interns will actively contribute to research activities and research-related tasks in accordance with institutional policies and regulatory guidelines. Research Interns will develop research skills and knowledge while ensuring compliance with ethical and procedural standards. In some cases, Research Interns may work under multiple PIs and/or multiple departments. Principal Investigators will assign the Research Intern to research-related activities and trainings, provide active performance feedback, and ensure compliance with federal and institutional standards. The individual in this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
•Must be at least 18 years old.
•Must be currently enrolled in an undergraduate or graduate academic program at an accredited institution.
•Ability to apply analytical, organizational, and communication skills.
•Ability to work independently and collaboratively in a research setting.
•Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google Suite.
•Ability to communicate effectively at all levels, relative to project needs.
Preferred Job Qualifications:
•Interest in learning about research, data analysis, or scientific communication.
•Exposure to or willingness to learn statistical analysis tools (e.g., SPSS, R, Python, MATLAB).
•Awareness of or openness to learning about research ethics, human subjects protections, and regulatory considerations (e.g., IRB processes, HIPAA regulations).
Work Conditions & Commitments:
•Work hours will vary depending on project and/or department needs.
•Paid hourly in accordance with state laws.
•Internship duration will vary depending upon the project needs and student’s availability.
•Work may be on-site, hybrid, or remote, depending on project requirements.
Restrictions & Compliance:
Research Interns:
•May not supervise employees.
•May only access Protected Health Information (PHI) with proper IRB approval and required training for relevant projects.
•Are not permitted to engage in any clinical trials research.
•Cannot act as clinicians in any way, even if they are enrolled in medical school; they cannot perform assessments, act as nurses, or conduct study visits, as they are not licensed clinicians.
•May not consent human subjects independently and without direct oversight of Principal Investigator (PI) or other authorized study personnel as delegated by the PI.
•Are required to complete all onboarding and compliance requirements, including background checks, health screenings, and security training.

Responsibilities:
•Adhere to HIPAA, OSHA, FDA, OHRP, and other regulatory bodies for research integrity, data security, and laboratory safety.
•Perform all job responsibilities in compliance with institutional policies and procedures.
•Execute and/or conduct protocol-related activities or experiments.
•Assist with data collection, entry, and analysis for research projects.
•Conduct literature reviews, scientific writing, and assist with manuscript or report preparation for presentations or publications.
•Participate in research team meetings and contribute to study discussions.
•In compliance with all HIPAA regulations, assist in chart reviews, secondary data analysis, and qualitative research, as required including data cleaning, data visualization, literature reviews, and the synthesis of research findings to support ongoing projects.
•Contribute to laboratory research, including biorepositories management, sample collection, preparation, processing, cataloging, and storage as well as conduct assays.
•Assist in database management, conduct preliminary data gathering and interpretation for fiscal research information (e.g., grants).
•Prepare study-related materials, reports, and documentation for internal and external use.
•Contribute to maintaining accurate research records, including compliance documentation.
•Perform research-related activities for studies overseen by the Institutional Review Board (IRB) in compliance with relevant federal regulations for human subjects' safety and protection.
•Assist in preparing and submitting IRB applications and modifications, including preparing informed consent documents, and maintaining compliance with ethical standards, including participant confidentiality.
•Complete all mandatory RUMC trainings.
•Complete any additional required training before engaging in research activities.
•Perform additional duties as assigned by the PI(s) or research team(s).

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Anatomy & Cell Biology-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: Based on NIH scale $63.480 - $77.076

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Incumbent performs molecular, cellular, and immunology work and experiments under limited supervision, utilizing advanced degrees of technical proficiency. Designs, initiates, and performs complex scientific research experiments within a Translational Medicine research laboratory. Evaluates data, and prepares final reports/papers based on experimental results. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
A mature and motivated individual who is well trained in areas of molecular biology, cell biology, and immunology
Education: PhD or MD, or equivalent experience
· Earned MD or PhD in biological sciences or equivalent. Molecular biology, cell biology or immunology PhD preferred.
· Expertise in molecular biology (PCR, RT-PCR, RNA seq), cell culture, immune functional assays utilizing patient samples, ELISA assays, and flow cytometry (FACS).
· Expertise in working with relevant experimental models of disease.
· Enthusiastic, self-motivated, efficient and interacts well with others as part of a team.
· Ability to work independently.
· Excellent written and verbal communication skills.
· Ability to organize and perform laboratory work on several concurrent research projects.

Preferred Job Qualifications:
· Strong communication, data analysis, computer and organizational skills.
· Expertise with confocal imaging techniques and with high-content screening platforms.

Physical Demands:

Competencies:

Responsibilities:
· Plans and directs experiments related to molecular and cellular biology, and immunology research, including the planning and execution of an assigned project.
· Identifies an original research project, experiments, and potential research directions related to research activities; collects, evaluates, interprets and provides documentation of research data to accomplish research objectives.
· Work collaboratively with Rush University physicians and clinicians to obtain patient specimens and patient clinical data.
· Provides own data collection, preparation of manuscripts, and research papers for presentation and/or publications.
· Maintains a safe laboratory environment and ensures compliance with governmental and University policies, procedures, rules, and regulations.
· Performs other job related assignments as assigned.
· May also be required to supervise research employees and/or nonexempt staff.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (10:30:00 AM - 7:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Revenue Integrit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Revenue Integrity Analyst uses advanced knowledge of coding, CDM, charge capture, and auditing to solve complex charging scenarios, provide education and assistance to operational departments, support fellow team members, and develop processes/procedures to ensure accurate and timely capture of all chargeable procedures. The Revenue Integrity Analyst also provides high-level professional support in working advanced outpatient coding edits as well as auditing charges for service lines with potential missed revenue opportunities. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Associates degree or higher
•Minimum 2-4 years of healthcare experience working with billing, charge entry, charge capture, or CDM
•AAPC Certification or AHIMA Certification, or Epic Software Certification.
•Proficient and functional knowledge of reviewing charges in the Epic EHR.
•Advanced knowledge of medical terminology as well as medical billing language. Must demonstrate a thorough knowledge of UB-04 Revenue Codes, Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) Level II along with modifiers
•Excellent written and oral communication skills along with problem-solving
•Proficiency with MS Office Suite
•High degree of accuracy and ability to collaborate with others
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Responsibilities:
Job Responsibilities:
•Use logic-based critical thinking and decision making to accurately enter charges on patient accounts for hospital/facility and professional charges in accordance with CMS and AMA guidelines
•Responsible for accounts within the assigned Epic Account, Charge Review, and Claim Edit Work queues while solving edits related to National Correct Coding Initiatives (NCCI edits), Medically Unlikely Edits (MUE edits) Procedure to Procedure (PTP edits), and Outpatient Coding Edits (OCE edits) in Epic using patient documentation, coding rules, billing guidelines, and proper modifier use in a timely manner
•Assess the Charge Description Master (CDM) and contribute to accurate CDM line items by evaluating revenue codes, descriptions, CPT/HCPCS code and pricing
•Audit and reconcile charges against clinical documentation, code rules and charging methodologies for internal purposes along with external audits
•Works with external vendors to review charge capture opportunities and documentation to identify missed charges and correct accounts
•Identify trends, analyze to propose and create meaningful solutions, improve processes, create training content, and participate in the education of departments regarding their CDM and missed charges
•Serves as subject matter expert for fellow team members to review questions and assist with resolving accounts
•Meets or exceeds accuracy, quality work, on-time delivery, and productivity standards set by CMS, OIG, and direct manager
•Researches all current and future complex payor requirements for compliant billing, timely payment, and maximum reimbursement
•Provides input and implements process improvement initiatives recognizing revenue enhancement and charge integrity opportunities
•Communicates, observes, and reports on charge entry trends and patterns and provides recommendations for improvement
•Engages in continual education and training in the revenue integrity field and healthcare CDM, charges, auditing, data, and other duties or projects as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.