Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access Leadership

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the System Associate Vice President, Patient Access, the System Director will provide operational oversight of Financial Counseling functions for Rush University Medical Center, Rush Oak Park Hospital, and Rush Copley Medical Center. The System Director will ensure operational alignment between all financial counseling functions across all facilities. The System Director will be responsible for staff members' training and education in evaluating the financial situations of patients by arranging methods of payment for services rendered in accordance with hospital policies. This role assists with the development of policies and processes to monitor employee productivity, quality assurance, and accelerated point-of-service collections management.
The System Director will also establish and lead a quality improvement program for Patient Access Operations. This entails developing and maintaining quality metrics, audits, and performance dashboards. These responsibilities require strategic partnership with our Epic D&IS team, compliance, and Revenue Cycle operational leaders to identify and resolve process inefficiencies, including performing root cause analyses for recurring billing, registration, and eligibility issues. All responsibilities will be performed while ensuring compliance with all applicable laws (HIPAA, EMTALA, CMS Regulations, etc.).
The System Director ensures effective system operations, participates in strategic planning initiatives, drives the implementation of plans, and oversees daily workflows. The candidate exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Education: Bachelor’s degree in Business, Healthcare Administration, or a related field required; Master’s degree (MBA, MHA, or equivalent) highly preferred.
•Experience: Minimum of seven to ten years of progressive experience in patient access or revenue cycle, with at least five years in a significant leadership or "System-level" capacity.
•Leadership: Proven track record of leading large, multi-disciplinary teams and managing complex organizational change.
Preferred Job Qualifications:
•Professional certification (NAHAM (National Access of Healthcare Access Management), HFMA, Epic system or similar) and/or master's degree (Business Administration, Healthcare Administration, or similar)
•Strong understanding of payer contracts and insurance plans and their impact on patient liabilities
•Excellent verbal and written communication skills due to direct interaction with all levels of management.
•Excellent coaching skills
•Successful development of teams
•Successful experience in leading change within a team
•Strong time management and organizational skills.
•Strong problem solving and financial analytical skills
•Ability to interact professionally with all levels of employees
•Improves technical skills through professional development efforts
•Upholds Rush’s mission and values, high level of integrity
•Timeliness and accountability
Physical Demands:
Hospital/Office Environment
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•In collaboration with System Leadership, establishes performance metrics for functional areas of responsibility. Monitors performance in connection with these metrics and Revenue Cycle overall performance, proactively identifying opportunities for improvement.
•Direct all aspects of patient financial counseling including:
oPre-service and point-of service collection, and cost estimates.
oFinancial Assistance and payment plan management
oMedicaid eligibility screening and enrollment assistance.
oMonitor key metrics (e.g., conversion rates, collection rates, and bad debt.
•Collaborates with other Revenue Cycle Directors on relevant activities and ensures interdependencies between specific area of functional oversight and other areas within Patient Access and Revenue Cycle have appropriate hand-offs. Proactively communicates to achieve seamless workflows and achievement of overall Revenue Cycle objectives.
•Participates in strategic planning initiatives and drives effective execution of planning relevant to functional areas.
•Develops, implements, and maintains functional specific administrative and operating policies and procedures ensuring consistency within other areas of Revenue Cycle.
•Leverages technology to ensure that automated solutions and applications (Epic and non-Epic) support functional objectives. Remediates gaps where necessary.
•Identifies, develops, and maintains reporting tools vital to sound management over the functional area(s) of responsibility.
•Effectively manages a departmental budget for functional area(s) of responsibility.
•Recruits for and guides the activities of direct reports ensuring optimization of human capital.
•Drives employee developmental programming including annual performance evaluation, employee engagement, and talent management.
•Consistently promotes and supports a team approach to innovation in programs and problem solving both within functional area of responsibility and in collaboration with other Revenue Cycle and non-Revenue Cycle stakeholder departments.
•Develops and maintains effective working relationships with vendors and peer managers both internal and external to the organization.
•Stays abreast of industry changes impacting functional area and Revenue Cycle to promote best practices.
•Ensures adherence to state and federal regulatory statutes as it pertains to Revenue Cycle.
•Adheres to and supports Revenue Cycle departmental administrative policies.
Functional Specific Duties and Responsibilities:
Primary roles and responsibilities collectively comprise the Patient Access functions within Revenue Cycle. Specific managerial oversight includes:
•Maintains and develops policies and procedures related to patient registration, admission, and financially securing the patient account.
•Manages effective work processes to register/admit patients through the various entry points.
•Collaborate with other hospital departments, Provider Based Clinics (PBC), non-PBC clinics, physician practices, and other clinical areas to ensure consistent and accurate demographic and patient financial information is obtained.
•Develops and maintains tools to track patient registration accuracy, using data to improve policies and increase the patient "financially secure" rate.
•Works collaboratively with other areas to ensure communication to patients about insurance and patient liabilities is consistent throughout the system.
•Participates in system-wide initiatives to improve the patient’s financial experience and operational excellence.
•Other duties, as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Ambulatory Clinical IT Svcs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $70.36 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Join a team that’s transforming healthcare through technology. Rush University System for Health is seeking a Senior Epic Application Analyst to play a key role in supporting and optimizing our Epic Bones and Kaleidoscope applications within an Epic Community Connect environment.

In this role, you’ll collaborate with clinicians, business partners, and IT professionals to design, build, and enhance Epic solutions that improve care delivery and operational efficiency. You’ll lead complex projects, analyze workflows, and provide technical expertise to ensure seamless integration across clinical systems.

Responsibilities:

• Leads and monitors midsize to large scale projects within multiple functional departments.
• Performs complex designs, implements, maintains, and provides ongoing optimization and support for Epic clinical applications.
• Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic applications.
• Works within cross-functional team and with end-users to achieve application integration to meet clinical needs.
• Performs builds, upgrades, and system enhancements as needed.
• Supports applications throughout all phases of implementation.
• Delivers post-implementation training, support, troubleshooting, and maintenance.
• Configures vendor applications and products.
• Maintains system documentation and develops system specifications and procedures.
• Defines and documents user requirements.
• Applies project planning and project management methodologies.
• Coordinates and leads short duration projects; monitoring project process, progress and results.
• Develops test plans, prepares test data and performs system testing.
• Provides on-site user support during implementations.
• Takes on-call for system application support at scheduled times.
• Audits data entered by end users.
• Troubleshoots and tracks issues and problems.
• Applies systems development methodology to solve problems.
• Handles multiple assignments simultaneously.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor’s degree.
• 5 years of Epic application experience.
• An Associate degree and seven (7) years of Epic application experience will be accepted in lieu of a Bachelor’s.
• Epic certification(s).
• Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products.
• Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines.
• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines.
• Experience leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions.
• Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization.
• Detail oriented, strong analytical, organizational, and problem solving skills.
• Excellent oral and written communication skills with technical and clinical audiences.
• Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

Preferred Job Qualifications:

• Certification in both Epic Bones and Kaleidoscope.
• Experience working in a hospital or other health care organization.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Local Candidates ONLY please: This position is remote, but requires training on-site for a period of 3-6 months and needs to be on-site for monthly meetings.

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Quality Assurance (QA) Specialist is responsible for performing quality monitoring to ensure Patient Access staff are adhering to expected workflows, internal policies, registration across the organization and external regulatory requirements. The QA Specialist is a remote position supporting across departmental processes. This position will work closely with Patient Access leadership. This position will provide support for both onsite and remote staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent
•1-2 years of experience
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Ability to analyze and interpret data
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Working knowledge of medical terminology and anatomy and physiology is preferable.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Provides on-going monitoring to compile and track performance at the team and individual level and provides trend data to the management team. Prepares and analyzes internal and external quality reports for management staff to review – High dollar accounts; Aged accounts; Guarantor change account; CEA report; Claim edits; DNB accounts. Works newborn accounts – monitoring the addition of insurance for newborn coverage.
3.Reviews prior account notes for past due balances and any information that might aid in the account resolution process, as well as documents all encounters and actions. Follows up with responsible person managing account for updates to resolution.
4.Monitors daily Metrics dashboard for additional accounts that will impact overall increase in unresolved accounts that would impact department’s dashboard metrics for DNFB, Claim edits, and CFB Days.
7.Exercise exceptional customer service skills when communicating with our team members, as well as our internal customers. Finds resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
8.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement. Initiates requests for financial Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected.
9.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions at all levels.
10.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HB Govt Billing-Collections

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Manager of Revenue Cycle oversees hospital and physician collection activities for Rush University Medical Center and Rush Oak Park Hospital. In this role, the Manager ensures effective system operations, participates in strategic planning initiatives, drives the implementation of plans, and oversees daily workflows for specific functional duties and areas of responsibility.

Other information:
Required Experience:
Minimum of 5 years revenue cycle experience.
Working knowledge of computers and Microsoft office experience required, including Excel, Word, and Power Point.
Preferred Experience:
Bachelors Degree
3+ years experience in supervisor or management role.
HFMA CRCR Certification
Epic proficiency or certification
Strong knowledge of payer rules, regulations, along with the ability to analyze all forms of payments for accuracy
Other:
Knowledge of insurance company’s practices, regarding reimbursement and healthcare. Strong communication/problem solving skills. Able to self-motivate, motivate others and work under pressure. Ability to communicate effectively with health care practitioners and co-workers. Ability to work with a high degree of independence.
KEY COMPENTANCIES
Must possess strong analytical skills, written and oral communication skills, and problem solving skills. Must have the ability to meet deadlines and display time management capacities. Exhibits professionalism, coachability, and collegiality.

Responsibilities:
•Manages the day-to-day transactions and processes.
• Mentors staff and performs staff evaluations in accordance with Rush policy. Provides developments opportunities to staff.
•Supports strategic planning initiatives and participates in effective execution of planning relevant to functional area(s).
•Monitors functional area performance in connection with these metrics and Revenue Cycle overall performance, proactively identifying opportunities for improvement and communicating these opportunities with appropriate leadership/areas
•Collaborates with other Revenue Cycle leaders on relevant activities and ensures interdependencies between specific area of functional oversight and other areas within Revenue Cycle have appropriate hand-offs. Proactively communicates to achieve seamless workflows and achievement of overall Revenue Cycle objectives.
•Leverages technology to ensure that automated solutions and applications (Epic and non-Epic) support functional objectives. Identifies gaps and proposes solutions where necessary.
•Identifies, develops, and maintains reporting tools vital to sound management over the functional area(s) of responsibility.
•Recruits for and guides the activities of direct reports ensuring optimization of human capital.
•Ensures the quality and accuracy of staff's and overall department's work
•Drives employee developmental programming including annual performance evaluation, employee engagement, and talent management.
•Consistently promotes and supports a team approach to innovation in programs and problem solving both within functional area of responsibility and in collaboration with other revenue cycle and non-revenue cycle stakeholder departments.
•Develops and maintains effective working relationships with vendors and peer managers both internal and external to the organization.
•Stays abreast of industry changes impacting functional area and Revenue Cycle and identifies potential impact and required changes. Strives to promote best practices within functional area and within Revenue Cycle.
•Ensures adherence to state and federal regulatory statutes as it pertains to functional area.
•Adheres to and supports Revenue Cycle departmental administrative policies.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Financial Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the leadership of the System Associate Vice President, Patient Financial Services, the System Director, Revenue Cycle Clinical Appeals oversees processes and functions associated with denials that require clinical review related to IP, OP, PB. Coordinate submission of Level 1, Level 2 and/or Level 3 appeals, and support for coding review and related follow-up. The system review processing includes the management for RUMC, ROPH, RCMC, Castle Surgicenter, including legacy service area locations and various privately contracted bundled services.
In this role, the System Director, Revenue Cycle Clinical Appeals ensures effective system operations, participates in strategic planning initiatives, drives the implementation of plans, and oversees daily workflows for specific functional duties and areas of responsibility. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Bachelor’s degree and 7yr experience in financial analysis, patient finance, or consulting in a managerial position.
5+ years in Revenue Cycle leadership or supervisory experience.
Strong knowledge of hospital and physician billing practices and insurance follow-up/denial workflows.
Excellent verbal and written communication skills due to direct interaction with senior management.
Strong time management and organizational skills.
Strong problem solving and financial analytical skills.
Ability to interact professionally with all levels of employees.
Improves technical skills through professional development efforts.
Preferred Job Qualifications:
Professional certification (CPA, HFMA, Epic system or similar) and/or Master’s degree (Business Administration, Health Systems Administration, or similar).
Epic proficiency or certification
License- Registered Nurse
Certifications- Coding RHIT
Strong knowledge of payer rules, regulations, along with the ability to analyze all forms of payments for accuracy.
Physical Demands:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Competencies:
Experience in a large, multi-specialty hospital facility environment.
Knowledge of Hospital/Physician billing experience in a complex academic setting.
Knowledge of hospital Medicare, Medicaid and Commercial insurance regulations, specifically for underpayment and denial resolution purposes.
Understanding of insurance and CPT/ICD coding.
Ability to interpret contracts and governmental regulations.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Supports strategic planning initiatives and participates in effective execution of planning relevant to functional area(s).
In collaboration with the System AVP, Patient Financial Services, establishes benchmarks and performance metrics for functional areas of responsibility. Monitors functional area performance in connection with these metrics and Revenue Cycle overall performance, proactively identifying opportunities for improvement and communicating these opportunities with appropriate leadership/areas.
Collaborates with other Revenue Cycle leaders on relevant activities and ensures interdependencies between specific area of functional oversight and other areas within Revenue Cycle have appropriate hand-offs. Proactively communicates to achieve seamless workflows and achievement of overall Revenue Cycle objectives.
Participates in developing, implementing, and maintaining functional specific administrative and operating policies and procedures ensuring consistency within other areas of Revenue Cycle.
Leverages technology to ensure that automated solutions and applications (Epic and non-Epic) support functional objectives. Identifies gaps and proposes solutions where necessary.
Identifies, develops, and maintains reporting tools vital to sound management over the functional area(s) of responsibility.
Effectively manages a departmental budget for functional area(s) of responsibility.
Recruits for and guides the activities of direct reports ensuring optimization of human capital.
Ensures the quality and accuracy of staff’s and overall department’s work
Drives employee developmental programming including annual performance evaluation, employee engagement, and talent management.
Consistently promotes and supports a team approach to innovation in programs and problem solving both within functional area of responsibility and in collaboration with other revenue cycle and non-revenue cycle stakeholder departments.
Develops and maintains effective working relationships with vendors and peer managers both internal and external to the organization.
Stays abreast of industry changes impacting functional area and Revenue Cycle and identifies potential impact and required changes. Strives to promote best practices within functional area and within Revenue Cycle.
Ensures adherence to state and federal regulatory statutes as it pertains to functional area.
Adheres to and supports Revenue Cycle departmental administrative policies.
Functional Specific Duties and Responsibilities:
Primary roles and responsibilities collectively are comprised of HB & PB Clinical review of denials within the Revenue Cycle. Specific managerial oversight includes:
•Denial Management
•Bundled Episodes
•Complex Claims Processing
•Consider adding - DRG appeals, Clinical Validation reviews and Post Pay audits.
•Collector/ Customer service requested audits.
•Regulatory appeals i.e., Medicaid RAC audits.
•Managing accounts receivable balances.
•Partner with service lines and front-line Utilization Management teams to provide feedback.
•Understanding payer contracts, clinical criteria sets and interpreting payer medical policies.
•Developing and maintaining tools to track denials, and recoveries to affect process change.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Guest Relations Info Desk

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (8:00:00 PM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service, and support in a timely manner. Individuals in this position are expected to behave in a positive, professional, and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.
In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Other information:
•Required Job Qualifications:
•High School diploma or equivalent required
•18 Years of age or older
•Preferred Job Qualifications:
•One year of college
•1-2 years previous job related experience
•Physical Demands:
•The ability to independently move between work stations on campus

Responsibilities:
•Initiate greetings and positive interaction with patients, visitors, and staff.
•Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.
•Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.
•Respect all customers’ privacy, perspective, priorities, time, and abilities.
•Exercise sound judgment and appropriate discretion in resolving guest relations service issues.
•Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.
•Monitor and report on trends related to service needs for continuously improving service delivery.
•Always comply with Guest Relations policies and procedures to ensure high quality service delivery.
•Communicate patient arrivals to clinical personnel.
•Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.
•Assist with support for effective patient flow.
•Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.
•Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.
•Ensure all vendors are listed on the SharePoint site before issuing an access badge.
•Ensure that appropriate patient information is entered into the EPIC system.
•Collaborate with coworkers and manager on scheduling requirements and be present at assigned workstations as scheduled. Requirements may vary according to department needs.
•Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Gastroenterol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Oak Park Retail Pharmacy

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $49.53 - $78.02 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacist is responsible for assuring the effective and efficient provision of pharmaceutical care services. Perform all duties necessary to provide for the effective daily operation of departmental services and programs. The Pharmacist is proactively involved in safe, rational and cost-effective therapeutic decision making. In the course of performing his/her duties, the Pharmacist is responsible for the activities of pharmacy residents, students and supportive personnel as assigned in all practice areas. The Pharmacist reports directly to the immediate supervisor of the assigned practice area. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science degree in pharmacy and/or PharmD.
•Licensed or eligible for licensure in Illinois.
•Effective verbal, interpersonal, and written communication skills.
•Strong work ethic with demonstrated leadership activities or potential for developing leadership behavior.
•Must be able to work collaboratively with other healthcare professionals, including within the Department of Pharmacy.
•Continually support and participate in the development of the Pharmacy Department’s goals and objectives. Candidates must be comfortable with change that is associated with these efforts
•Demonstrates leadership in performance of expected responsibilities.
•Maintains currency in the professional and clinical literature of the profession.
•Maintains competency in unique aspects of drug therapy for the patients care is provided for. Demonstrates a thorough understanding of clinical monitoring activities.
•Demonstrates the ability to use standard texts, online drug information resources and other sources of information and apply it to general patient care questions.
•Effectively and respectfully communicates with patients, pharmacists, nurses and physicians. Represents the face of the Department of Pharmacy in a professional manner during every interaction with our customers.
•Maintains working knowledge of medical center and departmental policies and procedures, including safety issues, inventory control and distribution, and infection control.
•Participates in educational seminars presented by residents in the Department.
•Required to attend medical center and/or departmental inservice or continuing education programs.
•Completes required age/disease state specific competencies. Completes medical center required annual competencies or educational programming.
•Assists in the training of new employees, support personnel, residents, and students. Precepts pharmacy students on hospital and/or clinical rotations, consistent with academic credentials and clinical experience.
•Takes responsibility for personal and professional growth within assigned position in the Department of Pharmacy.
•Maintains active Illinois licensing status to practice.
•Encouraged to pursue board certification (BPS).
•Ensures compliance with accreditation standards and with federal, state and local regulations.
•Maintains Rush ICARE values (innovation, collaboration, accountability, respect and excellence). Works cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance.
•Responds to the department’s Disaster Plan as prescribed by medical center policy.
•Reviews policies and procedures when requested.
•Belongs to local/state/national professional pharmacy organizations; attends meetings.
•Active participation in professional organizations is encouraged.
•Participates on other projects as assigned or as pertains to the pharmacy area.

Responsibilities:
1. Evaluates physicians’ orders for therapeutic appropriateness, proper dosing, drug interactions, allergic reactions, route, labs, contraindications and rate of administration and therapeutic redundancies.
2. Verifies orders in Epic in a timely manner and if necessary, clarifies orders through direct and timely contact with prescriber or designated practitioner.
3. Workflow may include evaluation and/or Epic order entry of cytotoxic drug therapy orders. The order evaluation may be performed on new orders or as a profile review of a target patient population.
4. A profile review would include (but not be limited to) a focus on: high risk medication review for appropriateness in dose, indication and duration of treatment; reduction of unnecessary medications; drug-drug or drug-food interaction evaluation; changes in renal and/or hepatic function that would impact medication dosing; use of trigger medications that would reflect an adverse event such as a adverse drug reaction or medication error.
5. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff. Provides general and/or patient specific drug information as required to other health professionals. When appropriate, makes recommendations for cost-effective alternatives to medication orders. In-services to nursing units as needed, to communicate changes in Rush formulary or other specific drug use issues.
6. Performs medication admission and allergy histories and discharge counseling per the Pharmacy Department’s direction (may include all patients, those receiving high risk medications or another identified subset of patients).
7. Appropriately documents in Epic all interventions, checking of patient’s own medication, vancomycin/aminoglycoside consultation, patient education (i.e. warfarin teaching) and any communication related to admission medication histories or discharge counseling.
8. Performs daily review of pharmacy reports: IV to PO, CrCl report, pharmacokinetic monitoring and any other drug or patient-focused report that may be required.
10. Implements all drug use policy and formulary decisions of the Pharmacy and Therapeutics Committee. Oversees therapeutic substitutions as appropriate.
11. Participates in Unusual Occurrence, UO (ADR and medication error) reporting program.
12. Provides clear and specific handoff communications to next provider of care whenever necessary. This may be the next pharmacist on shift, or other healthcare professionals, such as when patients are being discharged.
13. Identify medication safety issues and takes steps to make corrections, or brings system change suggestions to the attention of the appropriate personnel.
14. Participate in quality assurance projects, drug utilization evaluations and formulary monograph development as assigned.
15. Rotation from a unit-based position through the central pharmacy will be expected to happen on rotation with other clinical staff pharmacists. This will include the checking of pyxis, patient specific medication supplies, IV and TPN production
16. Provides general supervision for technical support in their assigned operational area. Monitors and coordinates workflow with established delivery schedules.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Communication Disorders-CHS

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 4 Hr (8:00:00 AM - 12:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $40.00 - $75.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Adjunct Faculty members are assigned specific courses to teach based on their specialty education and experience. This is a temporary, part-time position and Adjunct Faculty members may work as needed. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master’s degree or earned Doctorate in applicable area to the profession required. A minimum of a Bachelor’s degree is required for Instructor-level roles.
•Excellent skills in classroom, laboratory, and/or clinical instruction and evaluation.
•Knowledge and experience with Web-Based education when applicable.
•Excellent communication and organizational abilities in managing class functions, clinical sites as applicable, and students.
•Excellent interpersonal and leadership abilities.
•Ability to consistently instruct and counsel students in an informative and professional manner.
•Able and willing to learn new skills as needed, especially to work with new instructional technologies.
•Ability to develop and implement courses and programs.
•Ability to organize and implement effective teaching assignments.

Responsibilities:
Job Responsibilities:
•Develops and maintains courses, and other content areas in the curriculum in accordance with national accreditation standards.
•Instructs and assists in multiple courses in the program as assigned.
•Develops and seeks outcomes assessments for the program and courses taught.
•Interacts with existing programs in the department and teaches as assigned in these programs.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (10:30:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.50 - $23.25 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under the general supervision of a Security Supervisor, the unarmed Security Officer will provide physical protection for persons and safeguarding of property on the Rush University Medical Center (RUMC) Campus. The security officer will report and document infractions of rules, regulations and policies of RUMC; and violations of federal, state and local laws and/or ordinances. The security officer will exemplify the RUMC missions, visions and values and act in accordance with RUMC policies and procedures.

Other information:
Knowledge, Skills and Abilities:
•High School graduate or GED. Previous hospital security experience preferred but not required.
•Valid driver’s (Illinois, Indiana, and Wisconsin) license required.
•Must have a prior driving record deemed acceptable to RUMC based upon the results of a Motor Vehicle Report check conducted by Human Resources.
•Must possess and be responsible for maintaining current Permanent Employee Registration Card (PERC). International Association for Healthcare Security and Safety (“IAHSS”) certification required within six months of employment and maintained thereafter.
•Ability to handle confidential matters. Ability to exercise independent judgment, excellent customer service skills.
•Must be able to stand or walk during the majority, if not entire tour of duty and be able to withstand weather extremes for external assignments.
•Physically able to perform required responsibilities. Must be able to qualify for and successfully demonstrate the use and maintenance of departmental equipment. Must be able to wear body armor.
Disclaimer:
The above is intended to describe the general contents of and requirements for the performance of this job and is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Provide fixed, walking and vehicular patrols of all RUMC buildings and grounds.
•Perform Security Services Dispatch functions.
•Conduct basic interviews and investigations.
•Observe and document security and safety hazards.
•Prepare incident reports, memorandums and other written documentation.
•Assists local police agencies during investigations or emergencies.
•Monitor and assist with access control and visitor management.
•Controls and enforces vehicular and pedestrian traffic patterns in the Medical Center as assigned.
•Provides security escort services as assigned.
•Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons).
•Responds to emergency situations (i.e. Code Red, Blue, Code Triage, Code Orange, etc.).
•Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.