Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Revenue Cycle Enterprise Svcs

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Patient Financial Experience Representative/Advocate serves as the organization’s primary liaison between Rush Revenue Cycle and patients, providers, third party agencies, and payers for all patient billing matters. This role demonstrates strong problem solving and de-escalation skills, as well as escalation of complex billing issues requiring additional support. Through patient interaction, this diverse role will monitor trends impacting the patient financial experience and recommend viable solutions to drive improvement.

Other information:
Required Job Qualifications:
•High school graduate.
•5 years of experience working with hospital billing system with focus on Customer Service and Self-Pay Collections
•Knowledge with the operations and workflows of the Customer Service and Self-Pay Department.
•Customer service/service recovery experience.
•Knowledge of governmental payer requirements and financial assistance programs.
•Proficient in the use of MS-Office-including Excel and Word applications.
•Strong organizational and team leadership traits.
•Analytical and mathematical skills used in problem solving and issue resolution.
•Demonstrates resourcefulness while performing day to day job duties along with being able to adapt to changing situations with ease and speed.
•Strong knowledge of EPIC Single Billing Office processes and patient billing and payment portal.
•Multi-tasking ability and strong time management skills.
•Ability to observe payment trends, determine root cause of errors, identify possible solutions, and report specifics to leadership.
•Ability to analyze all forms of Commercial, Medicare, Medicaid, and Blue Cross explanation of benefits.
•Ability to work independently with a high degree of accuracy.
•Ability to assert leadership in team meetings, providing necessary documentation and pertinent summaries to management.
•Ability to train incoming staff on EPIC Single Billing Office workflows.
•Ability to prioritize tasks and delegate resources appropriately.
•Ability to track and trend data providing clear summaries to staff and management.
•Clear and concise verbal and written communication skills.
Preferred Job Qualifications:
•Bachelor’s degree in finance, Business, Economics, or Health Administration
•CRCR Certification Preferred

Responsibilities:
1.Interacts directly with the patients/families, medical staff and all other professional and support personnel/departments in clinical inpatient, outpatient and private practice areas to triage, investigate and resolve patient billing complaints and grievances.
2.Thoroughly researches inquiries -working toward resolution and documents the processes and outcomes and effectively communicates the resolution by telephone, Mychart messaging, emails, and/or letters.
3.Is adept at employing service recovery techniques and maintaining impartiality in complaint resolution.
4.Monitors trends and recommends modifications to drive self-pay AR recovery strategy.
5.Assists with the development of team members by providing direction and training to ensure consistency of workflow procedures and performance optimization.
6.Understands and can effectively communicate hospital billing practices, polices, patient complex regulatory and billing requirements, including but not limited to Provider Based Clinics (PBCs), out-of-network or benefit limitations, non-covered charges, co-insurance and deductibles, late charge policies, procedure or lifetime max benefits, explanation of benefits (EOB), electronic remittance advices (ERAs), and other factors than may impact the patient billing statement.
7.Epic Single Billing Office workflow understanding pertaining to, but not limited to the following: payment plans, financial assistance policies, collections agencies, online billing system, insurance changes and updates, itemized bill requests, medical record requests, bankruptcies, Epic smartext letters, charge audits, billing and collections, workers compensation, personal injury, returned mail, credit card processing, workqueues and ancillary department communication.
8.Verifies online eligibility for both Governmental and Non-governmental insurance payers.
9.Epic Reg/ADT workflow understanding pertaining to, but not limited to the following: guarantor accounts, guarantor account status, coverage, additional information, view documents, verify, response history, patient and subscriber demographics, and encounter FYIs ….
10.Works in conjunction with internal Healthcare Finance staff, collaborating with Denials Management, Payment Review, Cash Posting and Contractual Allowances, Governmental and Non-Governmental billing and collections, and the Charge Integrity Unit.
11.Working understanding of both the inbound Automatic Call Distribution (ACD) Telecommunications system and the outbound Automatic Dialer Campaigns.
12.Monitors self-pay accounts and performs all follow up activities to ensure maximum reimbursement is attained while complying with all regulations and guidelines.
13.Follows Healthcare Finance departmental policies and procedures as it pertains to phone etiquette, scripting, greetings, escalation prevention techniques, while maintaining professionalism and a patient centric environment.
14.Willingness to engage in continual education, becoming a cross functional, cross trained employee with knowledge of the entire revenue cycle.
15.Oversees special projects as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HR Partners

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $83.98 - $125.13 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Associate Vice President, HR Partners & Labor Relations (AVP) reporting to the Senior Vice President, Chief Human Resources Officer of Rush System for Health (Rush), plays in integral role within the organization by developing, leading the HR Business Partner, Employee Relation, and Labor Relation Teams. This role will drive key Human Resources best practices and initiatives and provide strategic direction and expertise for the full scope of the HR function. This position will serve as a thought partner to Executive Leadership as well as all employees and managers at all levels providing HR advisory services with regards to leadership, coaching, employee relations, change management, performance management, and labor relations.
The AVP acts as a strategic partner with the Rush leadership to ensure execution of HR business strategies. As a strategic and tactical business partner, the AVP provides counsel, develops roadmaps, and executes on all People related initiatives. The AVP will partner and consult with Human Resource colleagues throughout the System as well as Centers of Excellence to establish and execute to reach "best in class" HR services to the organization. This role will collaborate with key stakeholders at all levels to ensure the achievement of Rush’s overall mission, vision, and values.

Responsibilities:
• Provide guidance and mentorship to the HR Business Partner, Employee Relations, and Labor Relation Teams to guarantee optimal support to the business clients while ensuring compliance with organizational policies and practices.
• Design and implement programs that foster a constructive workplace culture.
• Cultivate robust relationships with union representatives and maintain proactive communication channels to facilitate collaboration.
• Leverage HR metrics and analytics and partners with HR peers to develop solutions, programs, and policies.
• Identify key HR metrics to measure and define success, measure effectiveness of HR initiatives, identify, analyze, and report trends to make improvement recommendations.
• Lead as a coach and trusted advisor to employees and leaders on complex HR-related matters, including performance issues, and employee relation issues.
• Provide thought leadership and a solution-oriented direction to enhance the business value of the people space specifically focusing on strategy.
• Work to identify and execute HR Department system synergies to optimize the department operations.
• Ensure fair and consistent interpretation and application policies, practices, and procedures that create and maintain a positive work environment.
• Create, drive and support team transformational strategies that will serve to drive Rush to reach a “best in class” HR status.
• Set the strategy and is accountable for the proper execution of the strategic business partner service delivery according to the departmental and organizational goals.
• Partner with Executive leadership and associated HR team members to develop sustainable strategies/people plans for critical positions using methodologies such as succession planning, leadership development/ cross functional deployment and larger scale transformations in talent.
• Collaborate with Centers of Excellence Leadership (Compensation, Benefits, HRIS, and Recruitment) to ensure cohesive delivery of HR programs and services to the organization.
• Set the organizational strategy and is accountable for the proper execution of the Employee and Labor Relations service delivery according to the organizational goals.
• Provide leadership to the Labor Relations team and oversight and delivery in maintaining labor-management relations, interpreting collective bargaining agreements, administer grievance procedures including arbitrations.
• Build strategies that focus on non- union & positive employee relations and appropriate tools and resources to educate leaders and employees.

This role exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
• Bachelor’s Degree Required
• Fifteen plus years of progressive roles and successful leadership experience in Human Resources
• Prior experience successfully coaching, developing, and leading a team of Human Resources professionals.
• Experience working in a fast-paced and matrixed large organization.
• Possesses excellent communication skills across all levels of the organization, with an ability to persuade and influence, and the ability to build enthusiasm and commitment.
• Strong executive presence with a track record of successfully leading different HR initiatives.
• Experience with a well-respected service organization that values a thoughtful and progressive approach to human resources practices.
• Strong relationship building and managing through influence skills are essential.
• Results-oriented and focused on inspiring the organization to focus on continuous improvements that positively impact the organization.
• Process-oriented & problem solver with solid quantitative and analytical skills, and the ability to keep on point.
• Demonstrated ability to influence, lead, and manage projects in a heavily matrix environment.
• Ability to prioritize workload, manage projects and handle multiple responsibilities while meeting strict deadlines.
• Ability to successfully execute at a strategic as well as tactical/hands-on level.
• Prior experience working in a union and non-union environment.
• Strong financial acumen.
Preferred Job Qualifications:
• Master’s Degree
• PHR/SPHR
• Prior Healthcare experience
• Prior experience working in one or more HR “Centers of Excellence” internally or externally.
• Strong relationship building and managing through influence skills.
• Results-oriented and focused on inspiring the organization to focus on continuous improvements that positively impact the organization.
• Project Management Skills and/or certification
• Passion for leading, development and management of successful teams.
Physical Demands:
• Office/Hospital Environment
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Neurosurgery - Office

Work Type: Full Time 

Outpatient Neurosurgery – Advanced Practice Provider

 Rush University Medical Center 

Chicago, IL 

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Neurosurgery Advanced Practice Provider.

The Outpatient Neurosurgery Spine APP is responsible for clinical management of complex neurosurgical patients, coordination and scheduling of surgical procedures, securing consents, prescribing medications, patient education, and coordination of care. The APP assists neurosurgeons with procedures, coordinates activities, including writing orders and requesting consultations from multidisciplinary team members to meet patients' multiple needs and requests. The APP is responsible for the timely and efficient detection, documentation, and management of significant changes in the Neurosurgical patient's condition and can meet and verbalize the needs of patients in their particular demands and experiences of an illness.

The ideal candidate for the Advance Practice Provider position will have experience in Neurosurgery, Neurology, Spine and/or orthopedic surgery. They must demonstrate flexibility, strong teamwork, and the ability to work efficiently in a fast-paced clinical environment. This position will be based out of our Downtown and Oak Brook campuses. 

Duties & Responsibilities:                                                                                                                                                                                                                

•The Neurosurgery Spine APP will support one of our spine physicians in an outpatient setting

 •Full-time position; no weekends, holidays, or call 

•Conduct outpatient evaluations, follow-ups, and pre-/post-operative visits for adult neurosurgery patients 

•Schedule will be Monday - Friday, 5 days per week. After orientation has been completed, option to work, 4- 10 hours days per week.

 •The ideal candidate is team-oriented, adaptable, and compassionate with a desire to grow within a high-volume, high-acuity specialty.

Preferred Qualifications: 

Applicants with previous Advanced Practice Provider experience in Neurosurgery, Neurology, Spine and/or Orthopedic Surgery is preferred. Relevant RN experience may be considered. 

The Advanced Practice Provider (APP) is a licensed physician assistant (PA) or advanced practice registered nurse (APRN) who functions as a member of the health care team to provide high quality, comprehensive acute and/or routine medical/surgical care of Rush patients within the scope of practice granted in accordance with the Rush University Medical Center medical staff bylaws. The APP will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 400 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. With a Director of Advanced Practice and 34 Lead APPs across the system, Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. The Rush system includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences. 

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country. All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

 We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. Rush has built a strong Office of Community Health Equity and Engagement, and we founded the RUSH BMO Institute of Health Equity. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush. 

Position Requirements:

 Nurse Practitioner: 

•Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse 

•Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position 

•Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP) 

•Maintains State of Illinois and Federal DEA license 

•Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable. 

•CPR, ACLS and PALS certifications.

 •Excellent communicator 

•Experience treating patients of all ages

 •Procedural experience (simple laceration repair, I&D) 

Physician Assistant: 

•Current licensure from the State of Illinois as a Physician Assistant/Associate 

•Successful completion of an accredited Physician Assistant/Associate Program

 •Current certification from National Commission on Certification of Physician Assistants

 •Must maintain Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), and Rush Copley Medical Center (RCMC) clinical privileges, as applicable

 •Excellent communicator 

•Experience treating patients of all ages

 •Procedural experience (simple laceration repair, I&D) 

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Location:Chicago, Illinois

Business Unit:Rush Medical Center

Hospital:Rush University Medical Center

Department:Philanthropy

Work Type:Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule:8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at ourRush benefits page(https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:$66,560 - $108,326 per year 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Associate Director of Leadership Annual Giving is responsible for developing and executing strategies to secure gifts of $1,000–$49,999, with a focus on identifying, cultivating, soliciting and stewarding prospects— and qualifying individuals for potential major gift assignments. The Associate Director works collaboratively across the department to ensure coordinated, strategic donor engagement and reports to the Senior Director Annual Giving. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:

• Bachelor’s degree required
• Five or more years development experience, preferably in higher education or health care.
• Two or more years experience with direct fundraising
• Excellent oral and written communication skills, including presentation and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Preferred Job Qualifications: 

• Proficient with Microsoft Office, including Excel; familiarity with fundraising databases
• Experience in leadership annual giving or mid-level giving.

Physical Demands:

• Ability to travel across the Chicago and/or Chicago Suburbs to meet with donors and prospects.

Competencies:

• Excellent written communication skills, with the ability to communicate effectively to diverse audiences with multiple interests.
• Strong organizational skills and the ability to manage multiple projects simultaneously with excellent attention to detail.
• Ability to work independently and as part of a team.
• Capacity to build consensus and lead collaborative initiatives across multiple teams
• Outstanding interpersonal skills and a collaborative work style, with the ability to engage a variety of constituencies and articulate the Rush mission.

Responsibilities:

• Achieve and track annual goals for visits, solicitations, and hand-offs to the Major Gift team.
• Support goals around gift club membership, retention and upgrade rates and total dollars raised towards the annual giving dollar goal.
• Maintain an active donor visit schedule with assigned prospects across Rush priorities.
• Identify, cultivate and solicit prospects capable of making gifts of $10,000–$50,000, emphasizing retention and upgrades of existing donors and re-engagement of past donors.
• Qualify prospects for potential major gift capacity and interest, providing thorough background for assignment to Major Gift portfolios.
• Collaborate effectively with Major Gift subject matter experts to understand the priorities and opportunities across each area.
• Collaborate with annual giving team members to develop integrated strategies between mass appeal work and individual donor communications.
• Ensure timely and thorough contact report summaries in CRM, accurately documenting prospect interactions, next steps and any relevant background information.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Psychiatry- Child

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Read to Heal (RTH) is a clinical program consisting of reading training combined with Cognitive Behavioral Therapy (CBT) for children that struggle with reading and may have a Specific Learning Disorder (SLD) with impairment in reading and comorbid mental health concerns (e.g., anxiety, depression, ADHD and other psychiatric conditions). The Special Education Teacher will partner with a small team to deliver reading training (in-person and virtually) using The Wilson Reading System®. This position is crucial to helping children improve reading skills, toward the goal of a growth mindset and improved overall mental health. This position is grant-funded through late 2026. The RTH Special Education Teacher exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications
•Bachelor's Degree in Special Education or related field
•3 years of experience
•Training in Wilson Reading System® or ability to receive training
•Flexible availability during after school hours, on school breaks, and some summer availability
•Able to work in-person and virtually
•Familiarity with Microsoft Office Suite
•Willing to learn other electronic programs or data collection platforms
•Experience with documentation and/or data collection
•Ability to run reading groups independently
•Experience working and willingness to work with children with learning disorders in reading
•Experience working or willingness to work with children with mental health concerns, such as ADHD, anxiety, depression
Preferred Job Qualifications:
•Learning Behavior Specialist (LBS) 1 or Reading Specialist
•Familiarity with Epic or another electronic health record
Physical Demands:
This job requires the usual amount of standing and sitting throughout the workday.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
1.Provides reading training utilizing The Wilson Reading System® to children referred by Rush providers.
2.Screens for reading level, symptoms of anxiety, depression, and ADHD before and after the program.
3.Ensures thorough completion of electronic screener forms and/or conducts data entry of screener forms.
4.Coordinates other related logistics with the Licensed Clinician and Special Education Teacher.
5.Consults with Licensed Clinician and Special Education Teacher regarding cases that need attention or follow up.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Urology - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Psych Child West Camp - Office

Work Type: Full Time 

Child and Adolescent Psychiatry – Clinical Faculty/Physician

 Rush University Medical Center

 Chicago, IL 

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Child and Adolescent Psychiatrist to join the Department of Psychiatry and Behavioral Sciences, Section of Child and Adolescent Psychiatry. This position will be primarily based at the Rush Behavioral Medicine’s West Campus.  

Qualifications: 

• Physician who has completed a Child and Adolescent Psychiatry fellowship. Experience with younger child populations and/or clinical research experience with such ages Experience and/or interest in working with children and adolescents with substance use disorders (SUD) 
• Experience with younger child populations and/or clinical research experience with such ages
• Experience and/or interest in working with children and adolescents with substance use disorders (SUD)

Primary Responsibilities:

• Conducting specialized diagnostic evaluations and psychopharmacological treatment.
• Supervising trainees in clinical settings.
• Serving as core faculty for the Child and Adolescent Psychiatry fellowship training program.

Position Opportunities:

• Participation in research projects.
• Involvement in local and national organized medicine.
• Community education and academic presentations of clinical and research work.
• Opportunities to develop administrative and research leadership skills.
•  Opportunity to develop systems of care for SUD within Rush and in collaboration with other institutions.
•  Encouraged to work within supportive, dynamic, multidisciplinary teams.

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

 Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report’s Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation’s best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country.

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation’s "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system’s ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission.

 We’re passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago’s Loop versus someone in Chicago’s West Side. As the largest employer on Chicago’s West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We’ve invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush. Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Pay Range: $210,000 - $308,000 Total Cash Compensation

 Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). 

Join Rush and become part of one of the nation’s best healthcare systems. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Oakbrook Multispecialty-Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Operations Manager, performs a number of support services to coordinate scheduling patients for surgery. The Perioperative Scheduler acts as liaison between patient, department staff and RUMC OR staff teams. The surgical scheduling coordinator exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite, effective communication, precision and accuracy; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks at one time.
• Works well individually and as part of the team.
Preferred Job Qualifications:
• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.

Responsibilities:
1.Schedules, reschedules, or cancels surgical appointments.
2.Communicates with all surgical candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.
3.Coordinates surgical scheduling information flow into and out of the clinic.
4.Maintains a direct communication line with the key OR staff.
5.Contacts various outside agencies to retrieve insurance preauthorization and other medical documentation needed.
6.Keeps an open line of communication to scheduled patients and medical staff to alleviate missing information for scheduled procedures.
7.Solves surgical scheduling problems by seeking out the appropriate people and resources.
8.Answers telephone calls efficiently and courteously.
9.Provides information as requested or routes calls appropriately.
10.Updates electronic medical record appropriately.
11.Works as part of the surgical scheduling team and accepts other duties as requested
12.Handles a variety of office details that involve action, including, but not limited to: retrieving and sending mail, preparation of surgical documents and packets, filing documentation into medical records, sending and receiving faxes, and creating duplicate copies of surgical forms.
13.Exemplifies professionalism by maintaining a courteous demeanor in all communications with departmental staff, clinical staff, physicians, and all outside visitors and contacts.
14.Performs duties to assist the medical staff independently at the direction of management.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Specialty Drug Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The scope of practice of the Clinical Pharmacist Specialist covers direct and indirect patient care, education, medication safety, performance improvement, and consultation. The Clinical Pharmacist Specialist is responsible for the provision of both operational and clinical pharmacy services to a general population of patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science in Pharmacy.
•Illinois Pharmacist License.
•Minimum of four years of Clinical Pharmacy experience OR PGY 1 residency completed within the last seven years, which includes Clinical / Specialty Pharmacy experience.
•Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy.
•Must be able to work effectively with others to provide safe and effective drug therapy.
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
Preferred Job Qualifications:
•BLS Certification.
•ACLS Certification (or shall be obtained upon hire).
•Board of Pharmaceutical Specialties Board Certification.
•Doctor of Pharmacy degree and residency certificate.
•Experience and strong knowledge base in specialty drug therapies.

Responsibilities:
1. Responsibilities will include order verification, discharge counseling, projects, and education of other healthcare professionals
2. Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
3. Clarify physicians' orders when necessary through direct and timely contact with prescriber or designated practitioner.
4. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
5. Participates in the pharmacy department's most current method of documenting clinical interventions.
6. Perform daily review of pharmacy reports including pharmacokinetic monitoring and other drug or patient specific reports that may be required.
7. Conducts monthly nursing unit inspections of medication storage areas as assigned.
8. Supervise pharmacy technician staff involved in the preparation and delivery of medications ensuring coordination of workflows with established delivery schedules.
9. Coordinate medication ordering, preparation, dispensing, and administration systems for the patient populations outlined above on a daily basis.
10. Implements all drug use policy and formulary decisions of the Pharmacy and Therapeutics committee.
11. Participates in SE (ADR and medication error) reporting programs.
12. Complete clinical and operational activities as designated by the departmental management team (e.g. pyxis inventory optimization, relevant process improvement projects, etc.).
13. Precept pharmacy students and residents (PGY1 and PGY2) as assigned in clinical and operational areas
14. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
15. Assess and evaluates the medical and drug literature in order to compare and contrast therapeutic regimens and uses for new or existing drug treatments.
16. Implement medication safety initiatives as determined by current departmental needs and ongoing projects.
17. Develop operational and clinical projects as determined by current departmental needs and ongoing projects.
18. Serves as a liaison with other departments for collaborative research activity.
19. Responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses and other healthcare professionals.
20. Actively participates in professional organizations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Pediatrics Admin - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $63.10 - $94.02 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Department Administrator will partner with the Department Chair and RUMG administrative leadership to develop and accomplish Department strategy. The Department Administrator will provide leadership for key Department programs & processes (including clinical services, residency or fellowship program, research, philanthropy, outreach, marketing initiatives, & administrative). Responsible for providing oversight for the operational, and financial, functions of the Department. Exemplifies the Rush mission, vision and values, and acts in accordance with Rush policies and procedures, including complying with customer service and performance standards.

Other information:
Required Job Qualifications:
• Bachelor's Degree
• Minimum 3+ years progressive employment experience in Healthcare administration, including direct staff management.
• Strategic leadership and business plan development experience.
• Ability to drive departmental growth and market share.
• Ability to anticipate problems/issues in a complex environment and mitigate the impact on the department. ·
• Strong communicator with ability to influence providers and staff.
• Able to develop trust and credibility with staff and providers.
• Keeps up with current development and trends in the area of expertise.
Preferred Job Qualifications:
• Master's Degree in relevant field strongly preferred.
• Academic Health Center.

Responsibilities:
Strategic Leadership ·
•Provides Department leadership to achieve RUMC and RUMG strategic priorities, goals, and change initiatives. Influences the development and implementation of short and long-term strategic plans for the Department. Develops long-term strategic & operational staffing plan.
•Maintains a collaborative relationship with physicians, departmental providers, administrative, academic, clinical & research leaders regarding operational, marketing and strategic issues.
•Translates goals into actionable business tactics that are aligned with the strategic plans of the department, the medical group, the hospital and the medical center.
•Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources.
Inspirational Leadership.
•Identifies industry opportunities and threats and recommends strategies to address. Consults with colleagues for best practices and industry trends.
•Determines the value/cost benefit of resource investments for future growth of the service line. Operational Leadership · Initiates proposals for improved market position, patient experience, operational efficiency, and patient safety with input from Department leadership.
•Oversees clinical, business and academic operations including implementation and adherence to policies and procedures, patient experience, safety and quality goals.
•Monitors key performance indicators, scorecards, patient feedback, and financial reports at a departmental and individual level to ensure the data and that the Department remains on course to meet or exceed operational goals. Provide feedback to the Chair and faculty for any potential corrective actions.
•Partners with Department Chair to support achievement of provider goals, research study success, and appropriate resident and student experience. Tracks and reports physician driven revenue and expenses. People Leadership ·
•Provides oversight of staff & faculty including compliance with ICARE values, department, RUMG and RUMC procedures and workflows, and completion of performance review process, on-boarding/off-boarding, credentialing and re-credentialing. Assists Chair in the management of faculty conflicts of interest (Research & Clinical).
•Direct reports may include operational managers, research administrators, nursing management, residency/fellowship coordinators, and staff positions as applicable.
•Participate in the physician recruitment & pro-forma development process.
•Oversight of all Departmental HR decisions.
•Responsible for hiring strong talent with appropriate competencies and skill mix. Monitors staff recruitment, talent development, physician manpower plan & performance management.
•Monitors staffing metrics including turnover, key retention indicators, orientation practices, physician compensation. Structures work environment that is supportive of a highly engaged and effective work force. Monitors physician and employee engagement and makes recommendations to improve work culture as necessary.
•Encourage employees to understand Rush goals and Healthcare Industry trends by attending town hall meetings, conferences, community events and reading Rush-wide communications.
•Identifies opportunities to expand employees' professional knowledge and responsibilities, and supports their career aspirations.
•Maintain regular, two-way communication with staff to understand their work issues and concerns and to build their understanding of Rush and the Department. Functional Leadership.
•Assures financial performance of Department is consistent with institutional practices and budget expectations. Prepares and manages annual operating and capital budget for Department, including GME, Research, and funds, Reviews budget drivers and variations with dept. leaders and addresses key issues.
•Partners with Chair in monitoring trends and underlying patient experience issues and institutes Practice changes to resolve problems. Monitors and addresses patient experience feedback.
•Ensures safe work environment and creates an environment that puts patient at center of practice. ·
•Participates in institutional Quality Assurance or Quality Assessment programs.
•May ensure that patient issues/complaints are properly resolved as applicable.
•Responsible for achievement of all compliance, regulatory, joint commission, ECOG/UNOS/OSHA adherence and other regulatory body requirements.
•Understands and effectively uses EPIC, and other systems and software databases to achieve goals.
Cultural Leadership
•Implements policies, practices and standards that model and reinforce the Rush mission, vision and values as well as the patient centered/patient first care model.
•Advocates a culture of Inclusion.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: University Anes Pain Center

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.