Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Anesthesia Support

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position works under the general direction of the Office of Research Affairs' Clinical Research Administration Division, their clinical department / division, and in partnership with the Principal Investigator (PI), Co-investigator(s), other study personnel, and sponsoring agents to ensure protocols are conducted in accordance with the principles of Good Clinical Practice (GCP) S/he will coordinate standard clinical research studies conducted by PI(s) which may include grant-funded, industry sponsored, and investigator-initiated clinical research studies. S/he will perform a variety of routine duties involving the collection, compilation, and documentation of clinical research data. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
• Bachelor’s degree and 1 year of clinical research experience OR 5 years of clinical research experience.
• Demonstrated knowledge of Good Clinical Practices and Good Documentation Practices.
• Demonstrated knowledge of current NIH and/or FDA regulations and guidelines related to clinical research.
• Ability to meet deadlines and help coordinate multiple aspects of the ongoing project.
• Strong organizational and problem-solving skills.
• Detail oriented with high attention to accuracy.
• Ability to build rapport, navigates sensitive topics, and maintains confidentiality with a diverse pool of research participants and vendors.
• Effective verbal and written communication skills.
• Ability to collaborate within multi-disciplinary team settings.
• Availability to work evenings, overnight and weekends if called for under the study protocols.
• Travel may be required.
Preferred Job Qualifications:
• Bachelor’s degree in Sciences or health-related discipline.
• Prior participant contact experience.

Responsibilities:
• Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
• Collects and enters data into study case report forms and/or electronic data capture system and respond to queries in a timely manner.
• May submit or coordinate the submission of study related documents, study protocols and study protocol amendments to the IRB per policy and procedure
• Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
• May collect, process and ship potentially biohazardous specimens.
• Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
• Provide ongoing study status updates and responds to questions from PI, Administrator, Office of Research Affairs, Sponsor and Compliance throughout the conduct of the study
• Organize and participate in auditing and monitoring visits
• Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
• Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM Cardiology - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurosurgery-GME

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position handles work that is confidential, complex, requires collaborative coordination, close attention to detail and must use independent judgment. Coordinates resources at specific times of the academic year with close attention to detail impacting a large segment.. This position supports and is responsible for all GME activities, residency recruitment and match activities, medical student/resident rotation activities, all CME activities, and coordinates the department's alumni activities and the OPPE bi-annual process. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor degree.
• 5 years of experience in an administrative office preferably at the academic level.
• Knowledge of ACGME, RRC rules and regulations, processes, policies and procedures.
• Microsoft applications including Access, Word, Excel, Publisher and PowerPoint.
• Ability to meet and greet people, independent work, and other applications such as CARRS (ACGME System), Survey Monkey, MedHub and ERAS.
• Occasional work under pressure and meeting deadlines such as preparations for an RRC site visit.

Responsibilities:
RESIDENCY PROGRAM APPLICATION PROCESS
1. Manages and coordinates the electronic resident application process.
2. Uses criteria provided by Program Directors and the ERAS system to screen applications and submit to Program Directors for review.
3. Communicates with applicants and candidates and matched incoming housestaff for the Program Directors.
4. Coordinates interview dates with faculty and applicants.
5. Provides applicants with necessary information regarding the process, transportation and accommodations.
6. Develops and maintains recruitment database and prepares various reports to Program Directors.
7. Serves as a resource of information for applicants and candidates.
8. Coordinates all visits.
HOUSESTAFF ORIENTATION
9. Coordinates the annual update to the Residency Handbook and Website.
10. Provides information relative to "On Boarding" residents such as licensure, CA-MED forms Housestaff data sheets, addresses, etc.
11. Coordinates photography sessions for incoming residents, housestaff materials and speakers for orientation day.
12. Coordinates ACLS Course and BLS Course for incoming residents and residents who are to be re-certified and the purchase of books and materials for the same. Keeps registration and attendance records.
13. Coordinates the Mentoring and Advisor Program.
HOUSESTAFF PROGRAM ONGOING MANAGEMENT
14. Fields questions for Program Directors as residents require.
15. Maintains database of all current and former housestaff.
16. Prepares paperwork for resident appointment, promotion and termination as GME requires.
17. Collects housestaff evaluations and follows up on delinquents and reports to Program Directors.
18. Processes all graduation certificates.
19. Interfaces with Payroll on PTO, LOAs, etc.
20. Collects funds from faculty for housestaff event contributions.
21. Completes TN-MED forms for licensure certifying dates of training.
22. Maintains Freedom Cards for On Call and night float residents in accordance with policy and practice.
23. Coordinates visiting resident arrangements and orientation and supports rotating residents.
24. Completes annual FREIDA Survey.
25. Compiles documentation for housestaff rotating at Stroger Hospital.
HOUSESTAFF EVENTS COORDINATION
26. Annual Attending and Resident Awards.
27. Alpha Omega Alpha Dinner.
28. Chief Residency Reunion.
29. Resident Welcome.
30. Graduation celebration.
31. Coordinates 2 parties and three retreats.
GENERAL ADMINISTRATIVE SUPPORT
32. Answers telephones for DoIM and Residency Program.
33. Supports the above with applications, proposals, correspondence and any other clerical work required by the Director and staff.
34. Coordinates appointments.
35. Coordinates and Proctors "In-Training" Examinations for the America College of Physicians.
36. Participates in preparations for the ACGME Accreditation.
37. Transcribes resident notes and subspecialty letters dictated by Program Directors.
38. Reviews and edits general and personal correspondence from the Program Directors into individual resident files plus all graduated resident files.
39. Assists Finance staff with data to support RUMC documentation for the Medicare Cost Report and GME reimbursement.
40. Covers for office staff in their absence such as the Administrative Assistant to the Department Chairman.
41. Manages the MedHub evaluation system by distributing and accounting for returns. Follows up with delinquents.
42. Creates and utilizes Access databases as requested and directed.
43. Supports the Associate Program Director for Evaluation and Ambulatory Experiences on a variety of projects such as posters and pamphlets.
44. Coordinates with clinical offices for those the position supports since all work in their areas in multiple capacities.
45. Picks up, drops off and distributes mail for all DoIM Program and Administrative Office.
46. Receives verifications and provides the coordination including reminds for Program Directors.
47. Maintains On-Call residency schedule and distributes accordingly.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $49.53 - $78.02 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

 The scope of practice of the Pharmacist, Clinical and Operations includes evaluating pharmacotherapy, Epic order verification, oversight of technician drug preparation and distribution, and coordination of medication deliveries. In addition, a strong pharmacotherapy knowledge base is necessary to optimize patient therapy. This individual may work in several operational areas including the Central Pharmacy, Operating Room and Pediatric Pharmacy Satellites. This will include troubleshooting drug shortages, coordinate sick call coverage, and providing leadership and feedback to technicians and other staff. The individual must display maturity, independence, initiative, and strong verbal communication skills. In addition, the individuals will exemplify Rush, mission, vision, and values and act in accordance with Rush policies and procedures. This role will include rotating AM and PM shifts (approximately 50% each) and every fourth weekend staffing. 

Principal Duties and Responsibilities: 

1. Provide patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff. 

2. Evaluate and verify Epic provider orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.

3. Clarify provider orders, when necessary, through direct and timely contact with prescriber or designated practitioner. 

4. Document Epic clinical interventions. 

5. Oversight of workflows operations in assigned areas, including but not limited to oral and parenteral medication checking 

6. Perform daily review of specified pharmacy dashboard reports including pharmacokinetic monitoring, and other drug or patient specific reports, as necessary. 

7. Precepting of IPPE and APPE students on rotation

8. Conduct monthly nursing unit inspections of medication storage areas as assigned. 

9. Supervise pharmacy technician staff involved in the preparation and delivery of medications ensuring coordination of workflows with established delivery schedules. t

10. Coordinate medication ordering, preparation, dispensing, and administration systems. 

11. Participate in SE (ADR and medication error) reporting programs. 

12. Implement all drug use policy and formulary decisions of the Pharmacy, Nutrition and Therapeutics committee 

13. Maintain working knowledge of medical center and departmental policies and procedures. 

14. Participate in Code Blue situations, as required. 

15. Conduct or participate in medication use evaluations, quality improvement projects, or medical center or pharmacy department committees. 

16. Demonstrate the ability to prioritize work to optimize resources. 

17. Demonstrate skill in customer service. 

Required Job Qualifications:

 • One year of hospital pharmacy experience. 

• Strong analytical, problem-solving, written communication and interpersonal skills. 

• Must be flexible with work schedule. 

• Dependable attendance and job performance. 

• License or license-eligible in the State of Illinois. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Histocompatibility-Immunogentic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00AM - 5:30pm) -(Sunday-Thursday)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.89 - $50.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrates proficiency in identifying and resolving process issues that affect the laboratory's ability to perform laboratory testing. Serves as an expert within the assigned field of responsibility. Instructs students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Required Job Qualifications:
Education: Bachelor’s degree in relevant science required, Master of Science degree in relevant discipline preferred.
Certification from nationally recognized certifying agency required. Some laboratory disciplines may require more stringent certification criteria.
Certification from nationally recognized certifying agency required. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Technologist in HLA (CHT) or Specialist in HLA (CHS) via ACHI
Experience: Minimum of five years of high-complexity clinical laboratory-related experience required. Some lab divisions may require more.
Affective behavior: Interacts effectively and respectfully with everyone encountered at the medical center.
Preferred Job Qualifications:
Master of Science degree in relevant discipline preferred.
CLIA QUALIFICATION FOR TESTING:
Employees in this job classification are qualified to perform moderate and high complexity testing. Employees' education and/or laboratory experience meet the requirements delineated in the Clinical Laboratory Improvement Amendment of 1996.
Physical Demands:
Able to work in fast pace, often stressful, computerized environment. Able to lift 20 pounds and perform repetitive motions. Works in laboratory with exposure to potentially infectious and hazardous materials.

Responsibilities:
Administrative and Advanced Technical Duties
•Demonstrates proficiency in all duties as defined in the role of Medical Technologist II.
•Serves as an expert within the assigned field of responsibility.
•Instructs students, residents, and new employees. Evaluate their performance within established deadlines.
•Participates in presenting case studies or in-services.
•Recognizes QC problems, shifts drifts, or discrepancies, determines root cause and can resolve. Notifies the appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure. Easily determines when escalation is needed.
•Required to oversee and maintain a clean, clutter-free and well-organized area of responsibility.
•Required to prepare and present one inter-laboratory continuing education presentation per year.
•Participates in, prepares, and presents quality improvement initiatives accomplished in the laboratory.
Will be responsible for any combination of the following:
•Inventory management
•Key facilitator for an instrument or workflow process
•Quality or Safety Officer
•Mentoring and training MLS1 and MLS2
•Assist in inspection preparation
Joh Components:
Performs Laboratory Testing
Utilizes required Personal Protective Equipment (PPE) as defined by the lab area. Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively and serves as a technical expert for other laboratory staff. Ensures all testing is performed following Rush approved Policies and Procedures.
Quality Control and Preventative Maintenance
Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems, shifts, drifts, or discrepancies, determines root cause, and can resolve them. Notifies the appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure. Easily determines when escalation is needed.
Troubleshooting
Performs basic and advanced troubleshooting of equipment and processes with minimal assistance, documents action, and notifies appropriate personnel, for example, supervisors, of problems all of the time. Demonstrates troubleshooting proficiency and therefore rarely needs to seek additional help.
Organization of Work Area
Keeps work area neat, clean, organized, and well-stocked at all times. Disinfect area at the beginning and end of each shift. Required to oversee and maintain a clean, clutter free and well-organized area of responsibility.
Specimen Acceptability
Accepts no inappropriate specimens. Notifies the appropriate person of specimens that must be drawn or collected again and documents the notification.
Turnaround Time Expectations
Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure the turnaround time of all samples.
Time Management
Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers in finishing shift tasks. Adheres to the defined allotted time for breaks and lunch.
Continuing Education
Required to obtain and document 12 hours of laboratory continuing education per year. Required to prepare and present a minimum of 15 minutes of continuing education within the department. Required to prepare and present one inter-laboratory continuing education presentation per year. Prepares and presents quality improvement initiatives accomplished in the laboratory.
Special Projects
Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed-upon time frame. Participates in procedure implementation and training of new staff and students. Required to identify, participate, and lead in process improvement projects.
Tech-in-Charge
Required to perform the duties of the tech-in-charge for specified periods. Oversees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example, a supervisor or director, and does so.
Report Reviewing and Results Reporting
Reviews lab results as required and takes appropriate action before verification and release. Recognizes and calls critical results within defined time frames. Reviews paper-generated results and transcribes them accurately into the Lab Information System. Review of others' results.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Inpatient Clinical IT Services

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.61 - $58.14 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary: 

Bring your Epic Willow expertise to a role where your work directly impacts patient care and pharmacy operations. At Rush, you’ll be part of a collaborative, forward-thinking team dedicated to optimizing our Epic systems to deliver safe, efficient, and innovative healthcare solutions. In this role, you’ll design, build, and maintain the Willow application to support clinical workflows, enhance medication management, and streamline pharmacy processes. You’ll work closely with pharmacists, clinicians, and IT professionals to assess needs, translate requirements into actionable system configurations, and ensure seamless integrations across the enterprise. If you’re Epic-certified, detail-oriented, and passionate about improving healthcare through technology, we’d love to have you on board.  The individual selected for this position will Exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Plans, designs, implements, maintain, and provide ongoing optimization and support for Epic clinical applications.
• Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of Epic applications.
• Works within cross-functional team and with end-users to achieve application integration to meet clinical needs.
• Performs builds, upgrades, and system enhancements as needed.
• Supports applications throughout all phases of implementation.
• Delivers post-implementation training, support, troubleshooting, and maintenance.
• Configures vendor applications and products.
• Maintains system documentation and develops system specifications and procedures.
• Defines and documents user requirements.
• Applies project planning and project management methodologies.
• Coordinates and leads short duration projects; monitoring project process, progress and results.
• Develops test plans, prepares test data and performs system testing.
• Provides on-site user support during implementations.
• Takes on-call for system application support at scheduled times.
• Audits data entered by end users.
• Troubleshoots and tracks issues and problems.
• Applies systems development methodology to solve problems.
• Handles multiple assignments simultaneously.
• Other duties as assigned.

Required Job Qualifications:

• Bachelor’s degree.
• 3 years of Epic application experience.
• An Associate degree and five (5) years of epic application experience will be accepted in lieu of a Bachelor’s.
• Epic certification(s).
• Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products.
• Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines.
• Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, effectively dedicating time across more than one project, and meeting established deadlines.
• Experience leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions.
• Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization.
• Detail oriented, strong analytical, organizational, and problem solving skills.
• Excellent oral and written communication skills with technical and clinical audiences.
• Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

Preferred Job Qualifications:

• Experience working in a hospital or other health care organization.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Behavioral Sci PBC Sleep Dis

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 6 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This role functions as part of the Sleep Center team. This person in this position performs routine polysomnographic testing and provides technical analysis of the subsequent data. The incumbent will conduct in compliance with Rush, State, and Federal guidelines. In addition, the Polysomnograph Technician will communicate sleep study related information to patients, families, nursing, and medical staff as necessary. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma/GED required.
•Certified in cardiopulmonary resuscitation for infants, children, and adults.
•Detail-oriented, organized and have excellent oral and written communication skills.
•Able to maintain vigilance in a non-stimulating environment.
•React calmly in emergency situations and make appropriate and timely decisions.
Preferred Job Qualifications:
•Training as registered polysomnography technician (R.PSG.T) and/or as respiratory therapist.
Physical Demands:
•Able to lift/move up to 50 pounds and be able to walk, push, pull, grasp, bend, stoop, squat and reach as necessary.
•Able to assist patients with walking and repositioning in bed.
•Able to hear efficiently in order to respond to alarms and communicate with patients.
•Specific visual ability requirements include close distance, color and peripheral vision, hand-eye coordination, depth perception and the ability to adjust focus.
•Able to retrieve, communicate and present information in a written, auditory and visual manner.
•Have annual PPD test results.
•Provide proof of Hepatitis B vaccination or sign declination form.
•May be subjected to stressful clinical situations and professional relationships.
•May be exposed to infectious agents during patient contact.
•May be exposed to chemical vapors or have skin contact with chemical substances.
•Lifting/moving equipment and patients may result in muscular strain.
•The work setting is a clean, well lit, climate controlled and ventilated facility.
•The Sleep Technologist is generally required to sit and monitor polysomnograms and patients for several continuous hours.

Responsibilities:
1. Maintain confidentiality when dealing with any patient information.
2. Interact with patients, physicians, coworkers and visitors in a courteous, professional manner.
3. Report for scheduled work shifts on time and in proper attire, wearing name badge.
4. Demonstrate a high level of flexibility with work schedule and/or shift to meet patient or company needs.
5. Demonstrate proficient time management and the ability to perform multiple tasks at one time.
6. Maintain an organized and clean work area that is stocked with the appropriate supplies.
7. Properly utilize and maintain supplies and equipment.
8. Handle stressful and difficult situations in a calm and professional manner.
9. Communicate concerns/issues to management in an appropriate and timely manner.
10. Demonstrate gradual and persistent improvement in job performance quality.
11. Demonstrate self-motivation to maintain professional competency by participating in continuing education conferences, seminars and other opportunities as able.
12. Attend department meetings or other in-service activities as scheduled.
13. Fulfill annual training and health screening requirements. Maintain current CPR certification.
14. Identify and strive to meet departmental goals, objectives and plans.
15. Work professionally as a team member in conjunction with fellow employees.
16. Assist in maintaining an atmosphere of cooperation with other departments.
17. Perform other duties within scope of ability as assigned by direct supervisor to ensure efficient operation of the department and company, including those required during emergencies.
18. Make confirmation call to patients per site-specific procedure.
19. Review information in patient record to include chief sleep/wake complaint and order for study.
20. Greet patient and parent/guardian upon arrival and escort him/her to sleep room. Educate patient and family member(s) on overnight and morning procedures, answering any questions. Interview patient to obtain information needed for completion of pre-test paperwork.
21. Set up and calibrate monitoring equipment. Select appropriate recording montage.
22. Apply electrodes and other recording devices to patient and verify their proper function.
23. Perform pre-test calibrations, making any necessary adjustments to equipment.
24. Institute "lights out" and document patient data.
25. Monitor the polysomnogram, obtaining a high quality recording.
26. Recognize and document clinical and physiological events pertinent to the study at least hourly and more frequently as needed.
27. Communicate information on patient status to referring physician/medical director as needed.
28. Recognize and document all artifacts and equipment malfunctions, taking the proper steps to eliminate them. Report any equipment malfunctions to direct supervisor.
29. Call 24-hour technical support line for assistance as needed.
30. Assist patient with needs during procedure in order to obtain the required sleep/wake data.
31. Understand indications, contraindications and adverse effects of continuous and bilevel positive airway pressure as well as oxygen administration.
32. Apply and titrate positive airway pressure and oxygen therapy based on physician order and in accordance with established policies and procedures.
33. Wake patient and record post-test calibrations.
34. Gently remove all electrodes and transducers from patient and allow time for clean-up. Have patient complete post-test paperwork. Discharge patient.
35. Perform confirmation call and leave shift report with appropriate contacts.
36. Recognize and respond appropriately and quickly to patient physiologic events.
37. Safely lift/move patients and equipment, using proper body mechanics.
38. Ensure safety and welfare of all patients, including those with special needs.
39. Check availability and function of emergency equipment.
40. Comply with Universal Precautions at all times.
41. Properly and thoroughly disinfect/sterilize equipment, electrodes and transducers.
42. Appropriately handle all hazardous materials.
43. Conduct Multiple Sleep Latency and Maintenance of Wakefulness Testing.
44. Conduct testing of adult and pediatric patients.
45. Conduct in-lab seizure monitoring.
46. Conduct PAP Nap protocols and other mask desensitization procedures whenever required by center.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Care Management

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 2

Work Schedule: 6 Hr 

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $10.00 - $500.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Social Work Care Mgr (CM) works with physician practices and inpatient teams to promote the effective utilization of services and coordination of patient centered care. The CM contributes to the team's effectiveness by reviewing plans of care, identifying barriers to effective and efficient utilization of resources, and appraising patients' psychosocial, financial and clinical needs throughout the continuum of care. The CM functions as a liaison between patients, physician practices, the hospital, and the community and ensures that patients' continuity of care and psychosocial needs are met. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Current license in Illinois as Social Worker (LSW or LCSW). Ability to perform all job components and serve as a team resource for socially or clinically complex cases within their professional expertise. (Social Work)
•Three years’ experience as a health care provider for the neonate, pediatric, adolescent, adult and /or geriatric patient, and expert knowledge in case management, discharge planning, social service, and criteria application.
•Ability to perform tasks independently, prioritize workload, and analyze data.
•Experience with information system and windows technology and competency within the UM Information System.
•Team building skills and flexibility.
Preferred Job Qualifications:
•Masters in Social Work from an accredited university.
Physical Demands:
•Role requires walking and climbing stairs throughout the Medical Center

Responsibilities:
1. Functions as an expert clinical practitioner within the Case Management team and serves as a resource to assigned physician practice groups. Shares their professional expertise as a social worker and serves as a resource for CMs within their team to manage socially complex cases.
2. Provides basic assessment of patients' health care needs, monitors patients' progress, and confers with physician practice group and health care team regarding variances from the anticipated plan of care. Seeks assistance as needed regarding complex clinical care issues.
3. Provides and coordinates social services to patients and their families. Assesses patient's basic and in-depth psychosocial, financial, cultural, and family situation.
4. Manages a complex patient caseload and demonstrates expert ability to coordinate and implement discharge management services and provide continuity of care planning. Finds community resources for potential sources of assistance, maintains contact with community resources, and consults with physicians and inpatient groups regarding use of community resources
5. Reviews admissions and ongoing stays of patients with respect to the medical necessity, appropriateness, and quality of care. Applies criteria, performs concurrent review process. Works with physicians and Medical Director regarding Case issues and concurrent denials as indicated.
6. Applies pathways/guidelines, assesses variances, and proposes interventions as indicated. Participates in the development, implementations and evaluation of pathways/guidelines and process improvement plans.
7. Collaborates with inpatient staff and physician groups to determine goals for length of stay management and discharge management activities. Promotes cost-effective quality care services
8. Monitors and reports potential quality issues and makes recommendations when appropriate.
9. Utilizes the CM information system and appropriate technologies. Monitors variances and trends related to select goals. Assist CM team and hospital groups to develop action plans and address identified opportunities for improvement.
10. Promotes customer satisfaction among patients, families, physicians, external case managers, payors, vendors, and inpatient staff. Actively promotes ICARE principles.
11. Serves on hospital-wide and departmental committees when applicable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

$5K sign on bonus!

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Cardiosciences ICU-CVICU

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 4

Work Schedule: 12 Hr (7:00:00 AM - 7:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.