Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00AM - 5:00PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Hematol-Oncol-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $23.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This entry level position in the laboratory research family is responsible for helping basic science and/or clinical (biological) scientists conduct laboratory tests and experiments. Performing basic scientific tests, experiments, and analyses while working under the direction of a Principal Investigator (PI) and more senior lab staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor’s degree in biology, chemistry, or related science.
• 6 months of laboratory experience.
• Familiarity with traditional laboratory instruments and basic knowledge of basic experimental design.
• Knowledge of good laboratory practice, lab health and safety principles.
• Excellent organizational skills and attention to detail.
• Effective interpersonal, oral and written communication skills.
• Ability to multi-task and manage time effectively.
• Proficiency with Microsoft Office.

Responsibilities:
• Assist in collection and processing of clinical and preclinical bio specimens, such as blood, food, and bacteria cultures, for laboratory analysis.
• Set up, maintain, and clean laboratory instruments and equipment, such as microscopes, scales, and test tubes.
• May prepare common buffers and reagents.
• May perform immunohistochemical study using standard methods.
• May run gene expression assays (PCR & qPCR).
• May perform proteomic, immunoblotting and immunoassays when necessary.
• Maintain inventory for experimental specimens and enter study information including methods and results into computer databases.
• Maintain and submit primary and summary documentation of laboratory work to principal investigator of designee.
• Develop sufficient understanding of the underlying theoretical concepts involved in the testing to be able to ascertain problems in the testing or in the research design and immediately discuss them with the PI.
• May periodically be called upon to research or abstract to a limited extent relevant literature about new or known technical procedures or research protocols.
• Assist research staff to conduct basic laboratory tests and procedures for a limited number of ongoing research studies.
• Operate traditional laboratory instruments and automated equipment to conduct experiments.
• Use computer software to collect and analyze experimental data.
• Follow good laboratory safety practices and comply with safety protocols.
• Document work including equipment settings, procedures, and results according to lab protocols.
• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Oakbrook Multispecialty-Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 10 Hr (6:45:00 AM - 5:15:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $19.50 - $29.73 per hour

Sign On Bonus: $3,000

Summary:
The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.

Other information:
Required Job Qualifications:
•High school diploma/GED required.
•Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire.
•Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire.
•Current CPR certification required upon start date.
•Computer skills.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Excellent organizational skills.
Preferred Job Qualifications:
•One year clinical experience.
•Phlebotomy experience.
•Epic Ambulatory experience.

Responsibilities:
1.Coordinates and maintains organized patient flow.
2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
3.Prepares patient for exam based on reason for visit.
4.Prepares and supports patient and assists provider with procedures.
5.Reviews appointment schedules and ensures all patient charts are available for the visit.
6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
7.Performs basic lab and testing procedures according to standards.
8.Performs phlebotomy and EKGs.
9.Administers immunizations as ordered by Physician.
10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented.
11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented.
12.Performs Tuberculin skin testing upon the order of the Physician.
13.Demonstrates appropriate population specific techniques with patients.
14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations.
16.Calls patients regarding test results and medical instruction under the direction of a Physician.
17.Calls in medication refills under the direction of a Physician or protocol.
18.Documents patient care information in the outpatient medical record according to standards.
19.Assists with scheduling of patient tests, procedures, and follow-up appointments.
20.Assists in the care, cleaning, and sterilization of equipment and instruments.
21.Maintains the inventory of medical and linen supplies.
22.Maintains quality control for equipment.
23.Provides cross coverage to other clinical areas as assigned.
24.Participates in quality improvement projects.
25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies.
26.May have Unit specific duties as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Respiratory Care

Work Type: Full Time (Total FTE 0. 9)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $42.00 - $61.88 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Highlights

$25,000 SIGN ON BONUS

Tuition Reimbursement + Masters Degree Respiratory Care (only MS in IL)

Work alongside 7 contributors to Egan’s Fundamentals of Respiratory Care

403B contribution matching

Global leader in Respiratory Care

Relocation Assistance available

Summary:

Other information:
Required Job Qualifications:
•Minimum of an associate’s degree from a Commission on Accreditation for Respiratory Care (CoARC) approved program.
•Pass National Board for Respiratory Care (NBRC) credentialing exam prior to start date
•Apply for Illinois license prior to start date
•Obtain Registered Respiratory Therapist credential within 90 days of start date
•BLS prior to start date
•ACLS prior to start date (adults)
•PALS within 90 days of start date (neo/peds)
•Neonatal Resuscitation Program (NRP) - obtained within 180 days of hire (neo/peds)
•Competencies
oPass departmental competencies in adult and/or neonatal/pediatric respiratory care.
oTechnical skills are required to adapt equipment and procedures to patient needs.
oAnalytical skills are required to evaluate patients and their clinical response to therapy
oCustomer service skills are required to effectively meet the needs of patients, families, and members of the healthcare team on an almost constant basis.
Preferred Job Qualifications:
•Bachelor’s degree or higher in a healthcare related field
Professional Development Opportunities:
•Respiratory care research
•University Medical Center education
•Professional speaker development
•State society involvement
•National societies involvement
•Respiratory related associations
Physical Demands:
•Standing, walking, pushing, and bending for 75% of the day.
•Must be able to lift 20 pounds to handle cylinders.
•Must be highly adaptable to respond to changing workloads and priorities
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities and Expectations:
•Practice under the proximal supervision of a licensed Respiratory Care Practitioner
•Assess patient cardiopulmonary status through clinical observation, patient assessment, and physiological monitoring
•Administer bronchial hygiene and therapeutic interventions guided by evidence-based protocols
•Recommend and implement appropriate interventions to include but not limited to initiation, alteration and discontinuation of therapy based on patient assessment
•Assess patients before, during and after the administration or application of any medication, procedure or device
•Provide invasive and non-invasive ventilator management based on patient clinical assessment, diagnostic results, ventilation values and waveform analysis
•Perform airway management through assessment, assistance with placement, securement, maintenance, and removal of an artificial airway
•Provide special procedures to include but not limited to external transport, high-risk delivery attendance, surfactant administration, Organ Donor Care Center (ODCC) services, esophageal manometry, Electrical Impedance Tomography (EIT), manual prone positioning, continuous medication nebulization, bedside bronchoscopy, bronchoscopic cryotherapy, bedside tracheostomy, high frequency jet ventilation, lung ultrasound, ultrasound arterial blood gas (ABG) acquisition, specialty gas administration, nitric oxide challenges, and during Extracorporeal Membrane Oxygenation (ECMO) support
•Conduct internal patient transports requiring respiratory support
•Acquire and process blood gas samples
•Perform Cardiopulmonary Resuscitation
•Participate as a member of the Rapid Response Team
•Collaborate closely with multidisciplinary care team
•Document work timely, completely, and accurately, including documentation in the patient medical record, department records, and patient charges
•Provide and document patient/family education
•Precept students, new employees and provide observational learning opportunities through shadowing
•Contribute to quality improvement efforts through frontline feedback and participation in committee initiatives in conjunction with department leadership
•Participate in clinical research
•Pass departmental initial competencies in adult and/or neonatal-pediatric respiratory care
•Maintain active status of credentials and certifications
•Maintain American Association for Respiratory Care (AARC) Membership

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $38.81 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Coordinator II (CRC II) independently coordinates assigned aspects of clinical research studies across a range of disciplines. Responsibilities include participant recruitment and retention, study data management, regulatory documentation submission and maintenance, communication with sponsors and institutional stakeholders, and monitoring of study compliance. The CRC II executes study protocols with increasing independence, identifies and resolves routine operational issues, contributes to process improvements, and may assist in mentoring less experienced staff.
Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•2+ years of experience coordinating clinical trials
•Independent site management experience
OR
Experience (in lieu of a degree)
•3 years total experience in coordinating clinical trials with increasing complexity
Knowledge, Skills, & Abilities:
•Regulatory Knowledge – Understands Good Clinical Practices (GCP) and proper research documentation.
•Regulatory Compliance – Knows the basic rules and guidelines from NIH and FDA that apply to research.
•Project & Time Management – Can manage timelines, keep track of tasks, and handle several study activities at once.
•Problem-Solving & Judgment – Can figure out solutions when challenges come up and make thoughtful decisions.
•Detail & Organization – Pays close attention to detail and keeps study data and records well organized.
•Participant & Vendor Interaction – Builds trust with participants and communicates respectfully with sponsors and outside partners.
•Communication Skills – Speaks and writes clearly when sharing information with research teams, participants, or external groups.
•Teamwork – Works well with other staff and helps solve problems as part of the team.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
Experience:
•2-5 years’ experience in clinical research conduct, regulatory management, or research administration
Certifications:
•Relevant certification strongly preferred (Certified Clinical Research Professionals (CCRP),
•Certified Clinical Research Associate (CCRA),
•Certified Clinical Research Coordinator (CCRC), OR
•Certified IRB Professional (CIP)

Job Responsibilities:
1.Coordinates all aspects of the study including recruitment, consent, screening, scheduling, tracking, and provides study updates to study participants throughout the conduct of the study.
2.May collect and enter data into study case report forms and/or electronic data capture system and respond to queries in a timely manner.
3.Independently submits or partners with a regulatory coordinator to submit study related documents, study protocols, and study protocol amendments to the IRB per policy and procedure, with increasing autonomy over time to prepare for independent regulatory management responsibilities.
4.Ensures procedural documentation is accurate, complete, and in compliance with institutional, local, state, and federal guidelines and regulations related to clinical research.
5.Verifies and ensures that data is consistent with 100% of source documentation before entry into case report forms and electronic data capture systems to support accuracy, timeliness, and audit readiness.
6.May collect, process, and ship potentially biohazardous specimens.
7.May administer more complex structured tests and questionnaires according to research study protocols, including providing protocol-specific education to participants regarding procedures and expectations. May utilize study-related technology and equipment as part of assessment procedures.
8.Provides ongoing study status updates, responds to questions, and may create summary report(s) for distribution to the PI, Administrator, department stakeholders, Sponsor, and Compliance throughout the conduct of the study.
9.Organizes and participates in auditing and monitoring visits.
10.Monitors participant interactions for protocol deviations, adverse events (AEs), and serious adverse events (SAEs), and reports findings per institutional and regulatory guidelines.
11.Partners with PI(s), sponsor, compliance, clinical staff, and manager to identify and improve more complex processes as it relates to the conduct of the research study.
12.May provide oversight, training, and coaching to less experienced staff.
13.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Hemophilia Trtmnt Ct

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Data Analytics, Power BI, Capacity Management 

Remote Position 

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Remote

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Access Center Program Manager will oversee the strategic management and operational effectiveness of the Access Center, through a collaborative effort with multiple stakeholders. This position has direct responsibility for key access center support functions including workforce management, directly supervising the analysts managing workforce management, healthcare applications, digital transformation, and data analytics. This role will be key in enhancing the Access Center's ability to provide high-quality, efficient services while driving innovation, improving processes, and leveraging data for better decision-making. The Program Manager will collaborate across departments and with external vendors to manage programs and ensure the success of digital initiatives and alignment with organizational goals. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
•Master’s degree in community health, public policy, community organizing and advocacy, social work, non-profit management or related area.
•5 years of program management experience.
•Supervisory or management experience.
•Understands and/or has had an opportunity to work on equity issues in healthcare, social services, law, policy or other related areas.
•Proven experience in workforce management, healthcare application implementation, and digital transformation initiatives.
•Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs.
•Proficient in using technology as a management-reporting tool and experience working with information technology staff to develop and implement program evaluation systems.
•Strong project management skills managing complex, multi-faceted projects resulting in measurable successes and program growth.
•Strong planning and implementation skills, including problem solving and troubleshooting skills.
•Ability to work both independently and as part of multi-functional, multi-organizational teams.
•Experience having worked with a high-performing, collaborative, constructive peer group.
•Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
•Experience working with multiple stakeholders who may have conflicting priorities.
•Experience working with diverse teams.
•Excellent verbal and written communication skills with exceptional attention to details.
Preferred Job Qualifications:
•Epic Cadence Certification
Physical Demands:
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Directly manages the following programs within the Access Center: workforce management, IVR, data analytics, Salesforce CRM, Online scheduling (Open & Direct), and the Access Center’s digital front door.
•Leads operational improvements in visit adherence and online scheduling optimization
•Lead efforts to gather, analyze, and interpret data to drive decision-making, improve service delivery, and measure performance.
•Implement data analytics tools to generate actionable insights related to contact center performance, patient satisfaction, workforce utilization (~250+ employees), and operational effectiveness.
•Monitor and analyze workforce an key performance metrics (e.g., service level, abandonment rate, call volume, resolution time, wait times) and use insights to drive operational efficiency and staffing levels.
•Develop and present dashboards and reports for senior leadership to track KPIs and ensure continuous improvement.
•Directly impacts operational results across the Rush system through leading and delegating deep dive analyses of access initiatives to increase patient visits.
•Acts as a thought leader in the development and implement programs, services and events designed to address the changing needs of the community and stakeholders.
•Oversee the integration and utilization of healthcare applications within the Access Center to ensure smooth operations and superior service delivery.
•Works collaboratively with Medical Group leadership, physicians, and operational leaders to support standardization of data reporting for the purpose of operational efficiency, improved access and favorable business outcomes.
•Develops and implements a partnership and engagement strategy which is aligned with the mission, vision goals and strategies.
•Coordinate with other departments to ensure the Access Center’s programs and initiatives are fully integrated across the organization.
•Coaches other leaders across the Rush system on how to interpret, understand, and impact access metrics.
•Identifies and build relationships with leaders and key based organizations for potential partnerships, including residents, nonprofit agencies, neighborhood organizations, educational institutions, and government.
•Provides strategic guidance and input to leadership regarding the development and implementation of programs and initiatives, to ensure the perspectives and impact on our key partners are understood and addressed.
•Drive and manage Access digital transformation initiatives aimed at automating and streamlining processes, enhancing patient and provider engagement, and improving overall service delivery.
•Collaborate with D&IS, marketing, and other departments to implement digital solutions, such as chatbots, mobile applications, and self-service portals, to improve customer experiences.
•Establishes consistent, objective program performance standards of accountability, including program evaluation.
•Develops and implements a system to manage and evaluate the skill, experience and professional development needs of all staff.
•Instills a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
•Works with staff to develop objective performance measurements across all programs to ensure consistent, high-quality evaluation, and goal setting for all employees.
•Perform other related duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurosurgery - Clini

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Financial Coordinator position is responsible for providing financial counseling duties to assist patients in understanding their benefits and out of pocket costs. These activities include but are not limited to: providing an estimate for services, developing a payment plan, accepting and posting a patient's payment, providing insurance-related information (in-network, contractual information), and processing Financial Assistance applications. He/she provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).
• Understands basic concepts as they pertain to registration and insurance.
• Proficiency with the Microsoft Office Suite.
• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.
Preferred Job Qualifications:
• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.
• Bilingual proficiency preferred.

Responsibilities:
• Calculates an estimated patient cost and out of pocket, responsibility, and answers questions regarding patients financial responsibility.
• Accurately documents stages and or issues surrounding the applications that are in process in Epic.
• Administers financial assistance applications in compliance with the department Financial Assistance Program. Accurately makes payment arrangements with patients and supplies supportive documentation.
• Accurately documents all payment arrangements and issues appropriate letters of agreement.
• Accurately accepts and applies payments according to policy and procedures.
• Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.
• Functions as a liaison for the Finance Department to obtain all required documents needed for billing transplant services as episodic cases or global cases.
• Creates and maintains various reports.
• Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill.
• Obtains and disseminates contractual network details for both the facility and physician services.
• Performs financial counseling for self-pay population and assists them on programs offered by the medical center. Refers appropriate patient population to public aid consultant.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUMG Admin Operation

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $47.09 - $84.29 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Practice Consultant RN, is an informal nurse leader responsible for maintaining and improving clinical operations and quality of care for the Rush Medical Group (RMG).
This role is responsible for ensuring the delivery of high-quality patient care which requires a combination of clinical expertise, strong communication skills, and a deep understanding of quality improvement methodologies. The Clinical Practice Consultant - RN plays a key role in implementing quality improvement initiatives, serving as a subject matter expert in ambulatory care delivery, and
This person exemplifies the RUSH mission, vision, and values and acts in accordance with RUSH policies and procedures.
Reports To
Director of Clinical Quality , Rush Medical Group

Other information:
Job Requirements
•Current State of Illinois registered nurse license.
•Master’s degree or higher.
•National nursing certification required within one year of hire.
•Maintain current basic life support (BLS) certification.
•A minimum of three years of registered nurse experience with at least two years of ambulatory experience.
•Formal rounding and on-site presence within the dedicated region is required at least 50% of the time.
Preferred Qualifications
•Progressive leadership or quality experience
•Green Belt Certification
•Analytical ability
•Communication skills are required to lead and teach

Responsibilities:
Responsibilities
Evidence-Based Intervention
•The Clinical Practice Consultant, RN conducts comprehensive reviews of clinical practices to identify areas for improvement; implements new guidelines and evidence-based protocols to enhance patient outcomes.
•Utilizes evidence-based teaching and learning strategies to guide the development and implementation of training programs.
•Uses data-driven analysis to assess the effectiveness of evidence-based interventions, refining and adjusting practices to improve care quality and meet evolving healthcare standards.
Relationships and Caring
•Builds strong relationships with multidisciplinary, and cross-functional teams by promoting open communication, mutual respect, and collaboration, ensuring that all staff work cohesively to provide patient-centered care.
•Provides mentorship and support to clinical staff to enhance their knowledge and skills.
Critical Thinking
•Interpret patient care data and performance metrics to identify trends, anticipate challenges, and implement evidence-based solutions that enhance outcomes and efficiency.
•Applies critical thinking to complex patient cases; collaborates with clinical teams to develop innovative treatment plans that address unique needs and improve patient outcomes.
•Implements processes to algin clinical practices with the organization’s goals.
•Implements strategies to minimize complications, improve safety protocols, and maintain high standards of care within the organization.
Technical Expertise
•Leverages advanced healthcare technologies, such as electronic health records (EHR) and clinical decision support systems, to streamline workflows, improve data accuracy, and enhance patient care outcomes.
•Utilizes data analytics tools to track patient outcomes, identify areas for improvement, and inform evidence-based decisions that optimize clinical practices and resource allocation.

•Implements and monitors technological solutions that support continuous quality improvement initiatives, ensuring compliance with regulatory standards and enhancing patient safety and care quality.
•Provides ongoing education and training to clinical staff on the use of new medical technologies and software, ensuring teams are proficient and able to maximize these tools for better patient outcomes.
Leadership
•Serves as a clinical leader and role model for employees.
•Facilitates change management initiatives to drive improvements in clinical practice.
•Obtains/ maintains knowledge of innovations and trends in practice and technology and is a champion for change to enhance quality and improve efficiency.
•Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
•Actively participates and leads RMG quality improvement/ quality assurance initiatives. Examples of the Clinical Practice Consultant, RN Leader Standard Work includes:
oParticipation in clinic huddles
oCompletion of Quality Assurance/ Performance Improvement (QAPI) audits

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Eye Center

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under general supervision from the ophthalmology medical staff, the Ophthalmic Technician performs a large number of routine technical testing and procedures as well as gathers data and information for patient diagnosis and treatment. The technician works closely and assists the ophthalmologist and resident in the care of the patient. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High School Diploma.
•Completion of an academic program for ophthalmic technician is a plus.
•JCAHPO Certification as ophthalmic assistant (COA) or ophthalmic technician (COT) is a plus but not required.
•Must have sound and basic ocular knowledge.
•Manual dexterity, communications, precision, and accuracy.
•Ability to communicate well with patients and all levels of staff.
Preferred Job Qualifications:
•Completion of a bachelor’s degree and/or advanced medical training is a plus but not required.

Responsibilities:
• Reviews charts to determine urgency of condition and initiate care as necessary.
• Collects all historical and physical data necessary for the medical staff to make clinical therapeutic decisions.
• Performs additional measurements of phorias and tropias, near point of convergence, fusion. Familiar with tonography
• Performs and records various ocular measurement tests
• Designs care plans and implements treatment as delegated by the medical staff.
• Expanded role includes adequate knowledge and expertise of all testing available at the center, e.g. topography, AB-scan ultrasonography, ERG (electroretinography), Visante OCT, GVF
• Oversees and evaluates other ophthalmic technicians as assigned.
• Maintains and updates EPIC EMR knowledge and skills including appointment scheduling.
• Expertly take phone calls on eye issues including prescription renewal.
• Trains other technical staff as needed.
• Maintenance of instrumentation, supplies and drugs. Surveys technical instruments and equipment, implements repair, and arranges for service calls. Also inventories and orders supplies and drugs following protocol and as appropriate.
• Participates in research clinical trials as assigned including participating as a mask examiner, performing refraction, visual acuity, etc. Agrees to review the study documentation and certify for each study assigned.
• Is able to competently assist, scrub, and circulate for all eye center procedures including Lasik surgery.
• Participates in intramural and extramural educational programs as a speaker and teaching assistant.
• Participates in departmental research as needed.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Administration

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00AM - 5:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $66.16 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Manages the technical, financial, regulatory, accreditation, administrative and overall operation of the laboratory. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrates proficiency in identifying and resolving process issues that affect the laboratory's ability to perform laboratory testing. The Laboratory Manager works closely with the Associate Vice President, Chairman of Pathology, Quality Director, Administrative Director, Laboratory Directors, Laboratory Managers and supervisory staff. This position provides back-up for and acts as the Administrative Director in the Administrative Director's absence. For Point of Care Testing, works closely with Ambulatory and Inpatient Nursing Leadership and POCT testing personnel at the System Level. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
•Bachelors of Science in Medical Laboratory Science (MLS) or equivalent BS in Biology or healthcare field is required;
•At least five years experience in a laboratory management or supervisory role, or another healthcare setting is required.
•For Point of Care testing, in addition to leadership experience, at least two years of experience overseeing testing outside of the laboratory working with nursing and physician leaders where testing is performed.
•Acceptable credentials (can vary depending on the laboratory section):
oMedical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
oMedical Technologist (MT) via the American Medical Technologists (AMT)
oBlood Bank (BB) or Specialist in Blood Banking (SBB) via the ASCP
oChemistry (C) or Specialist in Chemistry (SC) via the ASCP
oCytogenetics (CG) via the ASCP
oCytotechnologist (CT) or Specialist in Cytology (SCT) via the ASCP
oHistotechnician (HT) or Histotechnologists (HLT) via ASCP
oHematology (H) or Specialist in Hematology (SH) via the ASCP
oMicrobiology (M) or Specialist in Microbiology (SM) via the ASCP
oMolecular Biology (MB) or Specialist in Molecular Biology (SMB) via the ASCP
oSpecialist in Cytometry (SCYM) via the ASCP
oPathologists' Assistants (PA) via the ASCP
oDiplomate in Medical Laboratory Immunology (DMLI) via the ASCP
oDiplomate in Laboratory Management (DLM) via the ASCP
oMedical Laboratory Technician (MLT) via the ASCP (Only for Phlebotomy areas of oversight)
oCertified Phlebotomy Technician (PBT) via the ASCP (Only for Phlebotomy areas of oversight
Preferred:
•M.B.A., M.P.H., Master's in Health Systems Management (HSM) or MS in MLS is highly desired. Certification as an MT or MLS(ASCP) is highly desired

Responsibilities:
Technical
•Remains current in the technical advances, methodologies, and any new tests within the scope of their laboratory
•Oversees direct support for testing personnel including all human resource management and day to day operations
•Maintains proficiency in all of the medical center's computer applications.
Financial
•Oversees the financial aspects of the laboratory, including coordinating and preparing the capital and operational budgets
•Monitors and investigates monthly budget variances
•Prepares and reports internal and peer comparison financial and performance indicators
•Maintains the charge description master (CDM)
•Collaborates closely with the Laboratory Directors and Supervisors on current and future financial challenges
•Works closely with Finance to ensure that the proper billing, accounting, auditing, CPT coding, Medicare/Medicaid billing procedures and protocols are followed
•Meets with vendors to negotiate contracts for services and supplies
•Develops and maintains a strong working knowledge of the contractual language negotiated in these contracts
Regulatory/Accreditation
•Ensures any identified regulatory or accreditation deficiencies are corrected in a timely and accurate manner
•Accountable for the preparation and maintenance of inspection readiness at all times
•Ensures all accreditation and regulatory standards are met
Administrative
•Provides guidance and oversight to ensure consistency across all the laboratories in hiring practices, compensation, promotions and disciplinary actions
•Represents the Department of Pathology/Rush Medical Laboratories on any RUMC, Rush Health, Rush System for Health or other appropriate committee, sub-committee or task force
•May be asked to serve as an instructor of Rush University
•May be asked to prepare and give lectures to the medical laboratory science students and/or pathology residents
•Maintains availability to mentor and advise students on specific projects or assignments
Operations
•Ensures smooth operation of the laboratory's testing, reporting and billing for the RUMC in- and outpatients and outreach clients.
•Conducts and participates in continuing education activities
•Conducts effective staff meetings on a regular basis
•Provides leadership to ensure excellent customer service
◦Meets with customers and other departments as needed
◦Addresses customer's concerns in a respectful and timely manner
◦Works closely with the staff to ensure efficient and cost-effective service to customers
•Works closely with the AVP, Quality Director, Chairman of Pathology, Directors, other Laboratory Managers and supervisory staff in developing, modifying and monitoring the achievement of long-range goals and objectives for the Department of Pathology/Rush Medical Laboratories.
Process Improvement
•Provides leadership in executing process improvement. Proficient in the use of process improvement tools (e.g. Fishbone diagrams, Root Cause Analysis, Failure Mode Effect Analysis).
•Responds to Safety Events and compliant in a timely manner. Investigates and determines if the event is a person and system issue.
•Applies Just Culture algorithms when the event is determined to be a person issue.
•Encourages staff to identify areas for process improvement and submit Safety Events to document unsafe situations safe situations.
Communications
•Communicates well, both orally and in writing.
•Determines what information is important and what should be communicated, how, to whom, and when.
•Practices Emotional Intelligence when communicating with others.
•Able to handle interpersonal relationships judiciously and empathically. Demonstrates the capacity to be aware of, control, and express one's emotions.
Additional Job Components
•Performs other reasonable, appropriate duties and responsibilities as assigned by the AVP, Laboratory, Quality Director, Chairman of Pathology or Administrative Director.
•The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.