Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IM Community Epi-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is designs, initiates and performs complex scientific research experiments and prepares final reports and papers based on experimental results. Plans and directs experiments for research which includes the planning and execution of procedures for the collection, maintenance, culture and banking of research specimens. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Master’s Degree in basic sciences or relevant field.
• 3 years of research experience.
• Strong software skills and experience with word processing, spread sheets and data base management.
• Excellent communication and analytical skills.
• Good technical writing skills.
• Ability to prioritize and manage own work.
• Clear interest in collaborative, multidisciplinary teamwork.
• Highly-motivated, enthusiastic and detail-oriented.
• Ability to work independently.
Preferred Job Qualifications:
• Doctoral Degree.

Responsibilities:
• Responsible for the methods, management and organization of laboratory. Plans, directs and conducts research experiments and activities.
• Identifies research projects, experiments and potential research directions related to research activities; collects, evaluates, interprets and provides documentation of research data to accomplish research objectives. Maintains careful records of all work performed.
• Provides direction and training to other laboratory personnel, residents and students.
• Provides assistance with data collection and preparation of manuscripts, research papers, and/or grant proposals for presentation and/or publication.
• Maintains a safe laboratory environment and ensures compliance with governmental and University policies, procedures, rules and regulations.
• Operates and maintains laboratory and specialized scientific equipment in the lab space. Ensures that laboratory supplies are maintained on a consistent basis.
• Collaborates with statistician, research coordinators and staff from other departments.
• May be responsible for animal handling and for working with animal tissues.
• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Ambulatory Care Management

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Social Work Care Manager I is an Illinois licensed social worker who provides patient care through a diverse role as a clinician, educator, care coordinator, and advocate. The Social Work Care Manager I collaborates with other members of the health care team to facilitate effective care management and support services at the appropriate level of care and implement sustainable solutions to support patients and families. The Social Work Care Manager I incorporates a motivational interviewing approach, attending to the patient’s ability to successfully self-manage chronic illnesses and effectively utilize health care services. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Master’s degree in Social Work from an accredited university required.
•Current State of Illinois licensure as a Licensed Social Worker (LSW) required.
•Experience related to psychosocial issues, crisis management, conflict resolution, person-centered planning, and care transitions required.
•Be willing to co-locate in the outpatient clinic when needed.
•Proficient and functional knowledge of Microsoft Office Suite.
•Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve, and analyze data.
•Excellent verbal and written communication and organizational skills.
Preferred Job Qualifications:
•LCSW or commitment to obtain.
•Experience utilizing motivational interviewing preferred.
•Experience working with managed care in a health care setting preferred.
•Case Management certification preferred (or commitment to obtain within 2.5 years).
•Bilingual English/Spanish highly desirable.

Responsibilities:
•Utilizes MHN portal and value-based care EMR reports to identify patients in need of outreach efforts from a psychosocial and environmental perspective based on inter-professional team collaboration, clinic referrals, ER, and patient discharges.
•Facilitates assessment of person's physiological, psychosocial, financial, cultural, and familial situation and coordination of psychosocial services to address person/family/caregiver needs.
•Develops a psychosocial plan of care and serve as a change agent to address the needs of patients with complex psychosocial issues.
•Aligns plan of care (current and anticipated) with available resources and proactively resolve barriers. Promotes cost-effective quality care services.
•Participates in development, implementation, and evaluation of programs within respective RUMG clinics.
•Provide crisis intervention when needed.
•Provides educational materials and resources to patient and family that are in a format which is specific to the patient/family learning abilities and language preference.
•Identifies care management contract outcomes by using care management contract quality measures.
•Models and maintains a quality-based, proactive patient-centered approach to achieve department and institutional goals and process improvements.
•Documents in accordance with regulatory guidelines to ensure effective communications and to support reimbursement standards and requirements. Confers, collaborates, and consults with treatment teams regarding patient progress, transition of care needs; makes referrals and implements discharge plans.
•Organizes and facilitates clinical supervision for social work staff. Manages, reviews, and updates staff continuing education needs.
•Promotes and provides education about the care management role throughout the organization.
•Ensures care management policies and procedures are consistent with regulatory guidelines; provides updates to committees when indicated.
•Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois / Remote 

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Infrastructure

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $41.88 - $70.36 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Rush University Medical Center is seeking a skilled and forward-thinking Application Developer to join our dynamic team. In this full-time role, you will play a critical part in modernizing and optimizing our infrastructure by designing, implementing, and managing innovative automation solutions. With a focus on streamlining deployments, enhancing system reliability, and eliminating manual processes, you'll help drive efficiency across both cloud and on-premise environments using tools like Terraform, Ansible, and scripting languages such as Python or PowerShell.

We’re looking for a candidate with 4+ years of hands-on experience in infrastructure automation, who thrives on solving complex challenges and is passionate about driving continuous improvement through Infrastructure-as-Code (IaC) practices. This is a great opportunity to make a meaningful impact within a mission-driven healthcare organization known for excellence, innovation, and a commitment to community. The right individual exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Develop and maintain automation scripts using languages such as Python, PowerShell, Itential, or Bash to streamline infrastructure operations.
• Design and implement IaC solutions using Terraform, Ansible, or CloudFormation for provisioning and configuration management.
• Automate deployments and management of hybrid cloud environments (AWS, Azure, GCP) and on-premises infrastructure.
• Integrate automation into CI/CD pipelines to enhance infrastructure deployment and operational efficiency.
• Collaborate with observability and operational colleagues to implement automated monitoring and self-healing mechanisms for infrastructure reliability and performance.
• Ensure automation solutions adhere to security best practices, compliance requirements, and governance policies.
• Work closely with D&IS infrastructure teams to align automation initiatives with business needs.
• Maintain clear documentation of automation processes, configurations, and best practices.
• Craft key performance indicators for production automation jobs.
• Track operational effectiveness of automation solutions.
• Adhere to change management lifecycle.
• Develop end-to-end solutions that will improve infrastructure delivery to the enterprise.
• Think independently and creatively to solve complex technical problems.
• Ability to learn new APIs and solutions as new needs are identified/introduced.

Position Requirements:

• Bachelors Degree and 4+ years of automation experience in an enterprise environment or High School Diploma and 8 years experience.
• Proficiency in scripting languages (Python, PowerShell, Bash).
• Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation, etc.).
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure.
• Experience with configuration management and system administration.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Strong analytical, problem-solving, communication, and documentation skills.
• Proficiency with documentation tools such as Microsoft Word, Visio, Draw.io, or similar technology.

Preferred Job Qualifications:

• Experience with MCP, MCSE on Windows 2016, and 2019 is preferred.
• Certifications such as AWS Certified DevOps Engineer, HashiCorp Terraform Associate, or Red Hat Ansible certified Specialist.
• ServiceNow experience.
• Knowledge of ITIL processes and enterprise IT environments.
• Security, Privacy, and Regulatory/HPIAA Compliance.
• Healthcare Environment Experience.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HB Govt Billing-Collections

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 1:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
General purpose of the position is to manage the open receivable including, securing reimbursement, guarding the Medical Centers assets, minimizing financial risk, working on behalf of our patient's financial liability. The Financial Services Representative 2 is also responsible for responding to internal audits. The ultimate goal of this position is to decrease receivables and increase quality and productivity. This role includes performing re-bills, Debit & Credits, adjustments, refunds, and claim corrections resulting from the multitude of claims and payer edits as well as notifying denial management of audits. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or GED.
• Two years of experience in health care or hospital billing with an understanding of coverage eligibility requirements for governmental payers.
• Previous experience in a hospital setting, familiarity with medical terminology and patient fiscal matters.
• Familiar with Nebo's eCare billing editors such as Classic and CMS. Strong familiarity with medical terminology and patient financial matters.
• Specific knowledge of Microsoft Office in order to design, implements, tracks, and maintain moderately complex statistical information.
• Strong analytical skills including statistical, mathematical, and organization abilities necessary for accurate reporting to payers and management.
• Strong interpersonal skills for communication of finance-related issues to management and ancillary departments.
• Sound understanding of billing and collection processes and eligibility requirements of private and governmental payers.
• Able to work independently.
• Good time management skills and possess the ability to multi-task.
• Good oral and written communication skills in order to work effectively with a diverse number of internal and external contacts.
Preferred Job Qualifications:
• Prior experience using Epic for hospital billing.

Responsibilities:
1. Actively manage account balances to ensure that we are compliant with Federal and State regulatory requirements and evaluate each account to ensure that each account balance is collected in accordance to contract allowable payment schedule.
2. Follow up on claims with the appropriate payer for reimbursement.
3. Work directly with various departments to insure the charges are properly credited and / or debited.
4. Develop, manage, and maintain various electronic documents used to manage these projects.
5. Develop and report status of the trend issues weekly.
6. Eagerly accept challenging assignments. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
7. Communicate constructively with patients and other Rush departments to achieve mutually positive business and service outcomes.
8. Monitor Illinois Healthcare and Family Services (HFS), website for any updates to ensure that our accounts are compliant with Federal and State requirements.
9. Work within your team to insure the team has all related job work flows and processes.
10. Monitor system enhancements - Develop and communicate constructive feedback/issue solutions for problems as discovered.
11. Collaborate with other departments, physician offices, and other clinical areas to ensure charges and diagnosis are consistent and that the financial information being used is correct during the billing process.
12. Develop, implement, & monitor system enhancements.
13. Develop and communicate constructive feedback/issue solutions for problems as discovered.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pharmacy

Work Type: Restricted Part Time (Total FTE less than 0. 5)

Shift: Shift 4

Work Schedule: 8 Hr (6:30:00 AM - 10:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $10.00 - $500.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacist may fill the role of a number of different positions in the department. The Pharmacist may work in central operations, or in a satellite. He/she may work a day, evening, or overnight shifts. The shift the Pharmacist works will reflect the training and skill set that the pharmacist has. Operations role: The scope shall include operational responsibility for order verification, IV therapy, total parenteral nutrition, automated dispensing cabinets (ADC), oral drug compounding/repackaging, dispensing and delivery of medications. Assessment of current IV clean rooms with USP 797 regulations including necessary staff education will also be a focus. Central Pharmacy/Satellite role: Reviewing and verifying medication orders in Epic for accuracy and safety. This role will respond to questions from nursing and physicians about missing doses and medication questions (dosing, appropriateness in therapy, formulary, etc). DoseEdge order review and approval. Appropriate phone etiquette and multi-tasking is vitally important in this role. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• One year of hospital pharmacy experience.
• Strong analytical, problem-solving, written communication and interpersonal skills.
• Must be flexible with work schedule.
• Dependable attendance and job performance.
• Licensed or license-eligible in the State of Illinois.

Responsibilities:
1.Understanding workflows within the central pharmacy with regards to Pyxis and patient specific order filling in order to check orders coming out of the carousel and and IV room, as well as those prepared by technicians.
2.Knowledge of USP 797 clean rooms and workflow in IV rooms in the central pharmacy for order checking, including TPN preparation when necessary.
3.Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
4.Clarifies physicians' orders, when necessary, through direct and timely contact with prescriber or designated practitioner.
5.Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
6.Documentation of clinical interventions.
7.Uphold departmental, and institutional, policy as appropriate.
8.Understand the operations of the Central Pharmacy and Tower pharmacies, and assist with the staffing the area when needed.
9.Act in a backup role for technician lead to address technician sick calls in reassigning shift changes.
10.Assist with other departmental quality initiatives which may arise during the time of service in the department.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Neurol Science PBC MS Ctr

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Other information:
Required Job Qualifications:
• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
• Medical office experience.

Responsibilities:
1.Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2.Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3.Maintains and retrieves medical records per HIM and office protocol.
4.Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5.Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6.Appropriately transfers patients to pre-registration for insurance verification.
7.Prepares and disseminates patient letters and other correspondence from EPIC.
8.Problem solves issues by seeking out the appropriate resources.
9.Works collaboratively as part of the medical practice team.
10.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location:Chicago, Illinois

Business Unit:Rush Medical Center

Hospital:Rush University Medical Center

Department:RUSH Digital and Web Strategy

Work Type:Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule:8 Hr (8:00:00 AM - 5:00:00 PM)

Work Arrangements:First month:2-3 days in office, 2-3 days remote.Ongoing:1-2 days in office, 3-4 days remote.

Rush offers exceptional rewards and benefits learn more at ourRush benefits page

Pay Range:$61,068 - $99,403 per year
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The web content strategist on the Digital and Web Strategy team in Rush’s Department of Marketing Communications plays a hands-on role in shaping Rush’s web presence. The individual in this role is responsible for planning, researching, writing, editing, and publishing web content that builds trust and confidence, drives engagement and appointments, enhances user experience, improves search engine visibility, and supports Rush’s strategic priorities and marketing goals.
The web content strategist works primarily on content for our health care website, rush.edu, with a focus on:

• Search engine optimization (SEO) content: Optimizing clinical service line, condition, and treatment pages to increase organic search visibility.
• Clinical service line content: Developing content for high-priority clinical service line pages that informs and engages prospective and existing patients about Rush’s expertise, strengths, and differentiators.
• Strategic priority content: Creating and refining content for core and supporting web sections, Rush digital health initiatives, and other emerging priorities.

This role works collaboratively with other members of Rush Marketing Communications, including teams in Marketing Strategy, Strategic Internal Communications, Strategic External Communications, and Brand Strategy & Creative Media, as well as colleagues from other departments across Rush and vendor partners. This individual exemplifies the Rush mission, vision, and ICARE values and acts in accordance with all policies and procedures.

Responsibilities:

Content strategy (20%)

• Contribute to the Digital and Web Strategy team’s annual work planning for high-priority clinical and non-clinical areas
• Develop and prioritize web content projects that align with Rush’s strategic priorities and drive measurable improvements in patient engagement and appointment scheduling
• Apply insights from target audience research, keyword research, stakeholder input, and competitive analysis to inform content strategy
• Create and maintain project plans, including tasks, timelines, and key performance indicators

Content production (60%)

• Interview subject matter experts and conduct research to gather information and insights
• Write creative and compelling web content that drives outcomes, including both crafting new content and refreshing existing content
• Collect and integrate feedback from subject matter experts, stakeholders, and colleagues
• Edit content to ensure alignment with Rush editorial standards, voice, tone, and brand
• Publish and maintain web content using the Drupal content management system

Content operations and measurement (20%)

• Contribute to improving content governance, production workflows, and lifecycle management
• Complete routine content audits for accuracy, freshness, and readability
• Contribute to A/B testing initiatives to assess and refine content performance
• Analyze and report on key performance indicators to colleagues and stakeholders, using data and insights to inform adjustments to content strategies
• Stay up to date on digital trends and innovations — within both health care and other consumer-centric industries — and apply them to web content strategy at Rush

Requirements:

• Bachelor's degree in communications, journalism, marketing, English, or a related field.
• At least 3 years of professional writing experience, preferably in marketing communications. Experience at an academic medical center, health care organization, or college/university is a plus.

Competencies:

• Exceptional writing, editing, proofreading, and communication skills
• Experience across digital and web strategy, website management, digital analytics, search engine optimization, user experience, and project management
• Hands-on experience with content management systems (preferably Drupal)
• Excellent interpersonal skills and emotional intelligence
• Ability to interact confidently and comfortably with colleagues at all levels of Rush
• Commitment to a customer service mindset and a bias for action
• Skills in data analysis, prioritization, problem-solving, and critical thinking
• Ability to work independently and as part of multifunctional teams
• Ability to convey complex ideas with elegance and ease
• Proficiency in planning and delivering projects with minimal direction while seeking guidance when appropriate

Physical demands:

• Ability to move throughout the Rush campus
• Ability to lift or carry objects 35-40 pounds

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Finance-General Accounting

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $61,068 - $99,403 per year 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Under direction of the Assistant Controller, this position prepares journal entries, account analysis reports and other projects as needed. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures

Required Job Qualifications:
-Bachelor’s degree in accounting, finance, or related field.
-2-3 years working experience in accounting and/or finance.
-Proficient in MS Word and Excel.
Preferred:
Accounting experience in Healthcare or hospital environment
Skills:
-Strong problem solving and financial analytical skills
-Self-motivated individual
-Excellent customer service and interpersonal skills

Responsibilities:
-Ensure all payments are posted to proper account accurately
-Monitor and reconcile cash transactions, including deposits, bank transfers, and electronic payments daily.
-Investigate and resolve cash discrepancies.
-Prepare cash related journal entries monthly.
-Reconcile of month-end closing activities by preparing cash-related schedules and reports.
-Answer inquiries from departments
-Track Prepaid Expenses
-All other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: IM General RUI - Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. The Patient Navigator will share knowledge and education to empower patients and improve their ability to navigate services and systems. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Other information:
Required Job Qualifications:
•High School diploma or GED and 1 year in experience Electronic Medical Record
•Knowledge of ambulatory setting
•Basic knowledge of Microsoft Office
•Written, verbal and exceptional interpersonal communication skills
•Ability to multi-task
•Ability to function independently, to organize, and be self-motivated
Preferred Job Qualifications:
•Associates degree (health related area of focus such as social work, psychology or medical terminology)
•Bilingual

Responsibilities:
•Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.
•Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
•Prepare and deliver routine correspondence/medical records to referring agencies and primary care
providers in accordance with policy.
•Document all correspondence in electronic medical records as necessary.
•Liaison to multiple departments, agencies and provider offices.
•Participate in meetings as assigned.
•Conduct outreach and complete assessments as necessary to identify individuals at risk for adverse health
outcomes including timely Health Risk Assessments
•Provide assistance with insurance as needed, including helping patient connect with resources for
enrollment, conducting verification of insurance plans, assisting patients with redetermination, and
others as needed.
•Coordinate transportation for all patients as needed
•Other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Prior Authorization Specialist I is responsible for obtaining and resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payors across hospital (inpatient & outpatient), ED, ancillary and clinic/ambulatory environments. In addition, the Prior Authorization Specialist I may be responsible for pre-appointment registration and insurance review to maximize the submission of a clean claim. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•High school graduate or equivalent.
•0-1 year of experience
•Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
•Excellent communication and outstanding customer service and listing skills.
•Basic keyboarding skills
•Ability to analyze and interpret data
•Critical thinking, sound judgment and strong problem-solving skills essential
•Team oriented, open minded, flexible, and willing to learn
•Strong attention to detail and accuracy required
•Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
•Ability to follow oral and written instructions and established procedures
•Ability to function independently and manage own time and work tasks
•Ability to maintain accuracy and consistency
•Ability to maintain confidentiality
Preferred Job Qualifications:
•Associates Degree in Accounting or Business Administration
•Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
•Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
•Working knowledge of medical terminology and anatomy and physiology is preferable.
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Reviews, collects and properly records demographic and insurance information required to properly address the customers' authorization requirements and identify any financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
2.Collects and analyzes demographic, insurance and other information from the patient, guarantor and all other sources to accurately obtain authorization for scheduled procedure.
3.Assembles information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
4.Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, CPT codes and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers.
5.Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
6.Consistently maintains authorization accuracy rates at and or above department standard in performance of registration and authorization duties.
7. Customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
8.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
9.Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist in acceptable resolution of estimated patient balance.
10.Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
11.Performs other duties as assigned for the operational effectiveness and success of the department.
12.Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
13.Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
14.Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
15.Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.