Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Specialty Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
Abilities:Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
2.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
3.Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
4.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
5.Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
6.Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
7.Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
8.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
9.Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
10.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
11.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
12.Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
13.Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
14.Promotes a positive and productive environment, supporting teamwork and communication.
15.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
16.Utilizes customer service skills to exceed the patient’s needs.
17.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: PB Revenue Integrity

Work Type: Full Time (Total FTE 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $27.47 - $43.27 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position is responsible for overseeing the billing, coding guidelines and entire charge capture process for physicians including research charges for Rush University. This includes reconciliation of all charge tickets, assigning ICD-9, and ICD-10, and CPT codes, correct use of modifier linkage, and ensuring correct coding and billing government guidelines are followed. In addition, this individual will play a pivotal contact role with other Rush Departments and physicians to ensure compliance with Rush billing protocols. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Three years’ experience in medical billing setting with active, practical experience with ICD-9, ICD-10 and CPT coding.
•Experience with the Center for Medicare and Medicaid regulations and 3rd party reimbursement.
•Coding Certification thru AAPC or AHIMA.
•RHIA/RHIT pending eligible.
•Ability to act independently, as necessary in coding, analyzing, reconciling, and updating billing activity.
•Strong communication, organization, critical thinking and problem solving skills.
•Ability to multi-task.
•Conscientious work habits, initiative, and dependability.
Preferred Job Qualifications:
•Associate or Bachelor’s Degree.

Responsibilities:
1. Coordinate outpatient and inpatient physician and/or facility charge capture.
2. Responsible for abstracting and interpreting medical record data to assign appropriate CPT,ICD-9 and ICD-10 codes per CMS guidelines and regulations pertaining to coding and billing.
3. Review physician documentation of evaluation and management coding within a patient's medical record for accuracy and compliance in billing codes.
4. Collect and report missing, incorrect or incomplete charge slips to supervisor and practice administrator and maintain follow-up binder system to facilitate complete charge capture.
5. Correct any claim errors relating to coding on charges entered into the work queues.
6. Responsible for working and resolving coding denials.
7. Provide education to providers and staff regarding proper workflows and correct coding and documentation practices per state and federal regulations.
8. Attend appropriate training sessions and continuing education on current coding practices to stay up to date on physician billing practices.
9. Must maintain necessary CME required by AAPC or AHIMA

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Security

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $45.59 - $74.19 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Assists and supports the Director of Security in all matters of departmental operations. During the absence of the Director, the Assistant Director provides direct management of the department. This includes all responsibilities for the fiscal, personnel, staffing, and operational control of the department. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:
·Associates degree in Criminal Justice or related field
·Five (5) or more years of managerial experience in hospital security, law enforcement or corporate security.
·Must possess/maintain a valid Permanent Employee Registration Card (PERC) from the Illinois Department of Finance and Professional Regulation (IDFPR) after successfully completing a 20-hour security guard training course from an approved provider.
·Must possess/maintain a valid Illinois Firearm’s Owner’s Identification Card (FOID) as issued by the Illinois State Police.
·Must have successfully completed a 28-hour firearms training course (including revolver) from a State of Illinois approved provider within two (2) years of the Firearms Control Card (FCC) application, or the applicant must show proof on the FCC application of requalification with the last year at the time of application.
·Must be eligible to obtain/maintain an Illinois FCC from the IDFPR within 90 days of employment (including revolver certification).
·Must maintain a satisfactory firearms requalification score as mandated by the IDFPR.
·Valid Illinois, Indiana, or Wisconsin driver’s license required with a prior driving record deemed acceptable to Human Resources pursuant to a driver’s history check.
·Must possess or obtain International Association of Healthcare Security and Safety (IAHSS) certification at the “Basic” and “Supervisory” levels within 6 months of hire and maintained thereafter.
·Ability to work various shifts; including weekends as assignments dictate.
·Excellent written and oral communications skills.
·Ability to prioritize workload.
·Strong knowledge of physical security; including access control and video surveillance.
·Outstanding customer service skills.
Preferred Job Qualifications:
•Bachelor’s Degree in Criminal Justice or related field preferred.
•Previous security supervision experience at the equivalent of Assistant Director level preferred with past experience in either the healthcare, law enforcement or with a large security organization.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Assist Director with oversight of daily operations of the Security Services Department. Develop, implement, and enforce departmental policies and procedures.
•Supervise all line supervisors, conduct evaluations and discipline staff.
•Participate in the recruitment and interview process of departmental employees.
•Supervise the purchase, maintenance, and repair of department equipment.
•Serve as a hearing officer for employee/union grievances.
•Take direct control of department operations during times of emergency or during periods of supervisor absence.
•Assume the functions of the department Director during periods of absence.
•Maintain fiscal/budgetary responsibility for the department.
•Conduct and supervise investigations.
•Coordinate and supervise security training efforts and certifications; to include the direct training of supervisors and officers.
•Coordinate interdepartmental matters with shift supervisors or appropriate responsible parties.
•Assist with regulatory reporting requirements and compliance.
•Represents RUSH in matters of security at external/internal committees and organizations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: OB GYN Oncology - Of

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Gynecologic Oncology (Inpatient) Advanced Practice Provider

Rush University Medical Center

Chicago, IL

 Rush University System for Health, a national leader in outstanding patient care, education, research, community partnerships and empowering a new generation of health care providers, invites applications for the position of inpatient Gynecologic Oncology Advanced Practice Provider (APP), with RUSH MD Anderson Cancer Center at Rush University Medical Center and its affiliate sites. This inpatient role will support OR activity, post-operative patient care, inpatient chemotherapy, inpatient rounding and quality initiatives for Gynecologic Oncology patients.

Rush University System for Health and The University of Texas MD Anderson Cancer Center have partnered to create RUSH MD Anderson Cancer Center. The partnership represents advanced clinical and operational integration in the delivery of cancer care, providing Rush patients greater access to cancer treatments and research considered among the best in the world.

At RUSH MD Anderson Cancer Center, our expert team is trained to treat complex gynecologic cancers - including cervical cancer, ovarian cancer, uterine and endometrial cancer, vaginal cancer and vulvar cancer - using some of the latest and personalized treatment options. A patient’s care may include surgery, chemotherapy, radiation, targeted therapies or a combination of treatments. Our team of providers works closely together to provide expert, compassionate treatment focused on what matters most to patients.

Department/division specs

• Practice alongside six Gynecologic Oncologists and one fellow inpatient APP
• Collaborate with four Gynecologic Oncology APPs working in the outpatient setting
• Collaborate with residents from the Department of OB/GYN
• Rush is ranked #29 by US News & World Report for Cancer care

Duties & Responsibilities:

• Four, 10-hour shifts/week, weekdays only
• 25 beds in the unit
• Report directly to the Gynecologic Oncology Lead APP
• 100% Inpatient

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience in Oncology, Gynecology or surgical specialty is preferred, not required. Relevant RN experience may be considered.

· APRN Candidates will require Acute Care Certification.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Emergency Room-ER - Tower

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

$5K sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University

Department: Health Systems Management- College of Health Sciences

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $200,000 - $275,000 per year
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Applications: Priority consideration will be given to applications received by June 26th, 2026. Applications received after this date will continue to be accepted and reviewed until the position is filled.

Summary:

Rush University, a nationally recognized leader in health sciences education, seeks an exceptional academic and administrative innovator to serve as Chairperson of the Department of Health Systems Management (HSM). This is a rare opportunity for a visionary healthcare executive-scholar to shape the future of one of the nation’s premier health systems management programs.

The ideal candidate is a distinguished leader who seamlessly integrates academic excellence with real-world healthcare management expertise. This individual will strengthen and elevate the department’s national prominence, drive growth in health systems science research and scholarship, and cultivate a thriving environment where faculty, learners, and alumni can excel. They will champion innovation, advance a forward-looking strategic agenda, and position Rush HSM as the destination of choice for developing future-ready healthcare leaders.

This leader serves as the strategic, academic, and administrative leader of the department, driving excellence in teaching, research, and service. Core responsibilities include overseeing high-quality graduate programs, curriculum development, and accreditation compliance, while championing innovative and interdisciplinary education. The Chair also leads faculty recruitment, mentorship, evaluation, and promotion processes, and advances a robust research agenda spanning health policy, healthcare management, and population health - including fostering grant funding, scholarly output, and partnerships with government and healthcare organizations.

On the operational side, the Chair manages the departmental budget, staffing, and infrastructure while ensuring compliance with institutional and regulatory requirements. Beyond internal administration, the role carries a strong external engagement component, building relationships with healthcare organizations, policymakers, and community partners to strengthen the department's national and international reputation and support meaningful public health impact.

Reporting to the Dean of the College of Health Sciences, this leader serves as the department’s chief academic and operational officer and represents HSM across the College, the University, and the national healthcare community.

Required Qualifications

• Doctoral degree (PhD, DrPH, DHA, DBA, or equivalent) or equivalent experience in Health Services Research, Health Policy, Public Health, Business/Health Administration, Health Systems Management, or a related field. Credentials supporting appointment at the Associate or Full Professor rank
• 10–12 years of progressive healthcare management and leadership experience
• Minimum 5 years in academic roles with teaching and curriculum development responsibilities
• Demonstrated success in program leadership, faculty management, or academic administration
• Proven record in strategic planning, organizational development, and leading change in complex healthcare environments
• Experience overseeing budgets, financial performance, and resource allocation
• Successful recruitment, development, and retention of faculty
• Demonstrated ability to build and lead high-performing teams
• Strong teaching background with evidence of instructional innovation and effective student mentorship
• Active scholarly agenda with peer-reviewed publications in healthcare management, health services research, or related fields
• Experience in curriculum design, assessment, and accreditation
• Commitment to evidence-based management education and practice

Preferred Qualifications

Distinguished Credentials

• Fellow of ACHE (FACHE) or equivalent distinction
• Current or prior appointment at Full Professor rank
• Record of securing external research funding (federal, foundation, or industry)
• Experience serving on boards for healthcare, professional, or community organizations
• 5–7 years in senior healthcare executive roles (Director level or above) within hospitals, health systems, consulting firms, or related settings

Specialized Expertise in one or more: 

• Health system strategy and operations
• Value-based care and payment transformation
• Healthcare analytics and performance improvement
• Leadership development and organizational behavior
• Health policy and advocacy
• Digital health and innovation management
• Population health and care delivery redesign

Academic Leadership Experience

• Previous leadership as department chair, program director, or associate/assistant dean
• Experience leading accreditation processes for graduate health administration programs
• Success in fundraising and philanthropic support for academic initiatives
• Experience advancing program rankings and strategic positioning

Application Instructions

Candidates and nominators are encouraged to submit a cover letter and curriculum vitae to:
Contact Name: Dr. Jason S. Turner, Rush University Dean of the College of Health Sciences
Contact Email: faculty_recruitment@rush.edu

Rush University

Rush University is a private, nonprofit academic health sciences institution located in the Illinois Medical District. Rush University is the academic home of Rush University Medical Center, a $3.3B integrated academic health system distinguished for clinical excellence, research innovation, community commitment, and nationally recognized efforts in health equity.

About the College of Health Sciences 

The Rush University College of Health Sciences (CHS) prepares graduate students for leadership roles across clinical and administrative disciplines. With more than 1,000 students enrolled annually, CHS emphasizes:

• Academic excellence and rigorous graduate education
• Interprofessional learning and clinical integration
• Faculty scholarship, research, and innovation
• Preparing graduates to lead across hospitals, health systems, consulting firms, insurance organizations, government, and nonprofit sectors

About the Department of Health Systems Management 

The Department of Health Systems Management houses the Master of Science in Health Systems Management, ranked #5 in the nation by U.S. News & World Report. The program includes both a Residential Track for early-career professionals and an Executive Track for mid-career leaders.
Distinguishing features include: 

• A Teacher-practioner model taught by senior healthcare executives 
• Strong clinical and operations partnerships across the Rush health system
• Applied learning and real-world immersion through a small cohort model
• Exceptional employment outcomes and employer engagement nationally 
• Extensive relationships with Chicago-area health systems and industry organizations

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Interventional Radiology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Interventional Radiology Advanced Practice Provider

Rush University System for Health

Chicago & Oak Park, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Interventional Radiology (IR) Advanced Practice Provider (APP). The IR APP will deliver comprehensive inpatient and outpatient care, including consultation, peri-procedural evaluation, and longitudinal patient management. This role combines inpatient rounding, outpatient clinic care, and image-guided procedures, functioning within a highly collaborative, multidisciplinary environment.

Department/division specs

· Practice alongside nine Interventional Radiology physicians and four fellow APPs

· Integrated academic environment with residency and fellowship programs

· Collaboration with vascular surgery, oncology, hepatology, transplant, and critical care teams

· Nationally recognized for clinical excellence and innovation

Duties & Responsibilities:

· 4, 10-hour shifts/week

· Hybrid inpatient, outpatient, and procedural role

· Dedicated weekly clinic sessions (including Rush Oak Park Hospital)

· Image-guided and clinic-based procedures

· Pod model with assigned physician and nurse

· Reporting directly to the Interventional Radiology Department Administrator

Key Responsibilities:

Inpatient & Procedural Care

· Perform daily inpatient rounding on assigned Interventional Radiology patients

· Provide follow-up management for patients with IR-placed drains, lines, and feeding tubes

· Coordinate care with physicians, nursing staff, and interdisciplinary teams to optimize outcomes

· Deliver patient education, discharge planning, and post-procedure care instructions

· Provide cross-coverage for line and drain management during APP absences

· Perform image-guided procedures, including:

· Paracentesis

· Thoracentesis

· Bone marrow and bone lesion biopsies

· Aspirations with or without drainage catheter placement

· Drain checks and removals

· Support peri-procedural evaluation and management of complex patients

· Ensure accurate, timely documentation of all inpatient and procedural encounters

· Maintain procedural competency and adhere to safety and quality standards

· Complete and document comprehensive history and physical examinations, health assessments, and individualized care plans

· Order, perform, and interpret laboratory and diagnostic tests and procedures within scope of practice

· Prescribe medications and therapies (pharmacologic and non-pharmacologic) as delegated

· Initiate consultations and make appropriate referrals to other healthcare professionals and services

· Ensure clear, concise, and accurate documentation in the electronic medical record

Outpatient Clinic

· Maintain dedicated weekly clinic sessions (including Rush Oak Park Hospital)

· Practice within a pod model alongside an assigned physician and nurse

· Conduct follow-up visits for IR patients, including those with drains and feeding tubes

· Perform clinic-based procedures as appropriate

· Manage patient communication, including:

· Post-procedure concerns

· Drain and line care questions

· Coordination of follow-up care

· Provide comprehensive patient education on self-care and post-procedure management

· Collaborate with nursing staff to ensure continuity of care and patient satisfaction

· Support efficient clinic operations and timely patient throughput

Preferred Qualifications:

· Applicants with previous Advanced Practice Provider experience preferred, not required. Relevant RN experience may be considered.

· APRN Candidates will require Acute Care Certification.

Position Requirements:

Nurse Practitioner:

• Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
• Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
• CPR, ACLS, and PALS certifications

Physician Assistant:

• Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
• Successful completion of an accredited Physician Assistant/Associate Program
• Current certification from National Commission on Certification of Physician Assistants

• CPR, ACLS, and PALS certifications

The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.

Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush’s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.

Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.

Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities.

Rush is recognized for clinical excellence, earning placement on U.S. News & World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year.

All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a "Best Place to Work for Disability Inclusion" for six consecutive years.

Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.

Pay Range: $124,610 - $175,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation’s best healthcare systems.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: 13W-spine ortho ENT plastic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $40.05 - $61.28 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

This position is eligible for the $5,000 sign on bonus!

Summary:
The RN 2 is a competent nurse who has mastered technical skills. The RN 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The RN 2 continues to consult with other members of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Qualifications Knowledge:
1.Current State of Illinois Registered Nurse licensure required.
2.Maintain current BLS certification.
3.Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group.
a.May accept Associates Degree in Nursing (ADN) effective 1/9/23 up until approved number of ADN hires by Chief Nursing Officer is met with the following stipulations:
i.Baccalaureate degree must be earned within timeframe outlined in the ADN Condition of Employment.
ii.All Conditions of Employment as outline in Offer Letter must be met. Failure to do so will result in termination.
Skills:
1.Analytical ability is required.
2.Communication skills are required in order to lead and teach.
3.Ability to interact effectively with others in difficult situations.
Abilities:
1.Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
2.Work requires lifting or carrying objects 35-40lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
3.The ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
4.Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.

Responsibilities:
1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities.
2.Utilizes system wide resources to support decision making and action.
3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to
address.
4.Communicates current evidence-based information with peers.
5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of
patient/family perceptions of health and illness and mutual goal setting for optimal outcomes.
6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families.
7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families.
8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
9.Recognizes changes in patient status and consistently responds effectively.
10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care.
11.Demonstrates accountability for implementing policies related to safe and effective administration of medications.
12.Assesses patient safety needs consistently and implements appropriate strategies (fall precautions, infection control, suicide
risk patient identification) to minimize risk.
13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families.
14.Demonstrates the ability to provide education to staff and students on the unit.
15.Demonstrates beginning leadership skills related to patient care.
16.Delegates effectively and consistently to optimize patient outcomes.
17.Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
18. Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Physical Therapy- Acute

Work Type: Restricted Part Time (Total FTE. 10)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $55 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The physical therapist provides evidence-based direct and indirect physical therapy services to all patients referred to the department, promoting excellence with the delivery of care. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Basic computer skills.
• Clinical Practice
• Meets all state regulatory requirements
• Graduate of CAPTE accredited physical therapy program.
Preferred Job Qualifications:
• Maintains Illinois License, with supporting minimum of 20CEUs /year.

Responsibilities:
1. Executes a thorough patient evaluation, obtaining and interpreting data necessary to support a physical therapy diagnosis.
2. Provides an evidenced base plan of care for treatment, including functional goals and methods to achieve said goals.
3. Adapts treatment environment, tools, equipment, and activities according to the needs of the individual.
4. Monitors the individual's response to treatment interventions and modifies treatment and plan as indicated.
5. Terminates patient services when maximum benefit or goals have been achieved
6. Monitors own performance and identify supervisory needs.
7. Maintains treatment area, equipment, and supply inventory as required.
8. Documents completely per Epic standards using point of care method.
9. Following standards established for each clinical area.
10. Demonstrates effective teaching and communication skills, especially as related for patient and family education.
11. Demonstrates ability to use Epic for timely and accurate patient billing.
12. Strives to meet all benchmarking standards for hours worked/units billed.
13. Participates in all quality improvement projects.
14. Identifies and pursues own professional growth and development.
15. Participates in available professional and community activities.
16. Supports and demonstrates a team approach with other disciplines.
17. Functions according to the APTA guidelines, the Illinois Physical Therapy Practice Act and standards of the profession.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:Based on NIH scale $62.232 - $75,564

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This position conducts independent and/or collaborative research experiments within a department or research group at Rush University Medical Center. This may include planning, designing and executing complex research studies, procedures, and protocols; problem solving research challenges; contributing to discrete components of a larger project under the direction of a senior or principal researcher; organizing, synthesizing, and analyzing data; preparing reports and contributing to manuscripts; participating in drafting/finalizing grant submissions; attending and participating in conferences, meetings, and/or speaking engagements; and providing mentorship and training to undergraduate or graduate students. The incumbent in this position exemplifies the rush mission, vision, and values and acts in accordance with Rush policies and procedures

Other information:
Required Job Qualifications:
•Ph.D., M.D., or equivalent terminal degree in a relevant field.
•Experience in a relevant scientific discipline. Proficiency in relevant research tools and techniques.
•Critical eyes towards consistency, reproducibility, and the scientific method.
•Excellent organizational, analytical, and communication skills. Strong interpersonal skills.
•Strong scientific writing skills.
•Ability to work both independently and collaboratively in a multidisciplinary environment.
•Excellent computer skills.
•Ability to multitask.
Preferred Job Qualifications:
•Experience maintaining safety and ethics in a research/laboratory environment.
•Knowledge of medical research compliance and ethics (e.g., HIPAA, GCP).
•Record of scholarly publications.
•Experience in grant writing.
•Prior project management experience.
•Mentoring experience.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
•Contribute to the design and execution of clinical or laboratory-based studies. As assigned, lead and manage projects.
•Conduct independent and collaborative research on specific research project(s). Design and conduct experiments or
computational studies aligned with project goals.
•Collect, analyze, and interpret research data using appropriate statistical, scientific, medical, and/or clinical methodologies.
Prepare relevant reports.
•Compare actual and expected results and suggest solutions to correct deviations. Problem-solve research challenges as needed.
•Evaluate existing research techniques and recommend improvements to ensure quality and productivity.
•Prepare manuscripts for publication in peer-reviewed journals.
•As assigned, prepare and present findings at departmental meetings, conferences, and seminars.
•Assist in the mentoring and training of graduate and undergraduate students.
•Collaborate with researchers within and outside the department.
•Support grant writing, proposal submission, and progress reporting to funding agencies.
•Support/maintain a safe laboratory environment and ensure compliance with governmental and University policies, procedures,
rules, and regulations.
•Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pharmacy Technician 2 Certified performs duties such as prescription data entry, labeling, preparing and filling of medication orders for patients of the retail pharmacy. Such medication orders are prepared up to the point of final checking and dispensing by registered pharmacists. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma/GED required.
• Current State of Illinois Pharmacy Technician licensure required.
• Current PTCB Pharmacy Technician Certification (CPhT) required and/or EXCPT
• Individuals licensed BEFORE January 1, 2008 are grandfathered; they are not required to become nationally certified or hold the "Certified" designation to continue working as a registered pharmacy technician in Illinois.
• At least two years of experience in a customer service-oriented pharmacy environment or related field.
• Excellent data entry skills.
• Flexibility with work schedule.
• Good problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Excellent verbal communication skills.
• Dependable in attendance and job performance.
• Good organizational and time management skills
• Team player with a positive attitude and work ethic.
• Ability to use telephone, computer systems, laminar air flow hoods, copiers, fax machines, calculator and other office equipment as necessary.
Physical Demands:
• Normal office, warehouse and clinical environments.
• May be exposed to certain hazardous materials, including but not limited to blood-borne pathogens, chemotherapeutic agents, cleaning and sanitizing agents.

Responsibilities:
• Recognizes and identifies various classes of drugs and their generic and trade names.
• Assists pharmacists in coordinating and scheduling preparation of sterile admixtures.
• Performs pharmaceutical math with understanding and accuracy, including: fundamental math functions, common apothecary and metric conversions, pharmaceutical dose calculations, and parenteral dose calculations.
• Familiar with abbreviation symbols and equivalents used in pharmacy communications.
• Understands various drugs' storage requirements, dosage forms and compounding techniques. Demonstrates understanding and proficiency of extemporaneous compounding skills.
• Possesses proficient data entry skills. Demonstrates essential computer skills such as order entry, label generation, drug pricing, and third party billing. Prioritizes workload to maintain an efficient workflow.
• Recognizes various billing plan codes and which drugs are covered under these different plans.
• Assists in looking up information to answer general information questions. Refers questions regarding drug information or patient specific questions to a pharmacist.
• Ensures the I.V. preparation room and related equipment are cleaned, calibrated and maintained per organizational policy and procedure.
• Updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
• Remains alert to customer needs and provides prompt, courteous customer service.
• Responds to and resolves patient/customer problems in an appropriate and timely fashion using proper channels.
• Maintains work area in an organized and orderly fashion, including facing of shelves and returning medications to shelves.
• Checks and maintains adequate supply of stock necessary to fill prescriptions. Orders stock well in advance of running out. Follows up with stock back orders and processes balance-due prescriptions.
• Maintains CE hours required to retain CPhT certification.
• Attends department meetings as scheduled.
• Performs other duties as assigned

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $30.53 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Pre- Authorization Specialist Lead is responsible for obtaining and resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payors across hospital (inpatient & outpatient), ED, and clinic/ambulatory environments. In addition, the Pre- Authorization Specialist II may be responsible for pre-appointment registration and insurance review to maximize the submission of a clean claim. The Pre- Authorization Specialist Lead is proficient in working in a multitude of WQs outside their assigned ones. Responsible for orientation of any new staff. The Pre-Authorization Specialist Lead is responsible for assisting management with the daily operational duties and reports. Execution of these activities must be in compliance with insurance requirements and in co-ordination with the patient, ordering physician and service area. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

• Collects and properly records demographic and insurance information required to properly address the customers' financial issues. Verifies patient’s eligibility from resources provided by third party payers and portals and other on lines services.
• Collects and analyzes demographic, insurance and other information from patients, guarantors and all other sources to accurately obtain authorization for scheduled procedure.
• Oversees the department’s preceptors for new hire Orientation by assisting the supervisors in monitoring the new hire’s ability to perform the SOW of their job. Acts as a resource to new and current staff by answering questions, assistance of daily job functions and corrections of errors
• Assists management with daily operational duties, reports and conducting daily huddles.
• Analyze department dash boards and daily/weekly reports.
• Identify problem areas with prioritizing daily work, be able to escalate concern to supervisors, to ensure that all areas accounts are completed by end of day.
• Initiate service recovery for patient complaints when required and escalate to supervisor as needed.
• Acts as a first point of contact for Admissions Registration Specialists to facilitate and develop solutions to problems and escalate to supervisor as needed.
• Owns relationships with team members, attends regular meetings, communicates back to team, and serves as a subject matter expert in your Revenue Cycle area’s specific knowledge.
• Acts as a champion of new initiatives to support management to implement new processes and workflows.
• Assemble information concerning the patient’s clinical background and clinical information that is required for the payer to issue a referral or an authorization. Per referral guidelines, provide appropriate clinical information to the payer.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and clinical notes. Provide specific medical information to financial services to maximize reimbursement to the hospital and professional service providers
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Appropriately informs the patients of hospital policies that govern the revenue cycle, the amount owed by the patients and explains hospital payment policy. Offers option of Financial Counselors to assist with arriving at acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone and electronic inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Ability to exercise exceptional customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Performs other duties as assigned for the operational effectiveness and success of the department.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
• Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Financial Counseling functions.
• Other duties as needed and assigned by the supervisor/manager

Job Qualifications

• High school graduate or equivalent
• 4+ years of experience
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel)
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Ability to analyze and interpret data
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications:

• Associates Degree in Accounting or Business Administration
• 4 Years’ experience in Patient Access or obtaining pre-authorizations
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.