Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Molecular Probe Laboratory

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00AM - 3:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML Chemistry

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 3

Work Schedule: 8 Hr (11:00PM - 7:30AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $29.36 - $42.61 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Medical Laboratory Scientist 1 is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion

Other information:
•Education: Bachelor’s degree in laboratory science, biological science, chemistry, or education/work experience meeting the qualifications of high complexity testing personnel as defined by CLIA 42 CFR 493 1489; no previous experience required.
•Acceptable credentials (can vary depending on the laboratory section):
oMedical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
oMedical Technologist (MT) via the American Medical Technologists (AMT)
oBlood Bank (BB) via the ASCP
oChemistry (C) via the ASCP
oCytogenetics (CG) via the ASCP
oCytotechnologist (CT) via the ASCP
oHematology (H) via the ASCP
oMicrobiology (M) via the ASCP
oMolecular Biology (MB) via the ASCP
oSpecialty in Cytometry (SCUM) via ASCP
oTechnologist in HLA (CHT) via ACHI
oMedical Laboratory Technician (MLT) via AACC or ASCP with a minimum of 5 contiguous year's high complexity clinical laboratory experience.
•Associate’s degree and/or education/work experience qualifications as defined by CLIA 42 CFT 493 148; and MLT or other laboratory certification; and 5 contiguous years of experience required. Some laboratory sections may have more stringent education and certification requirements.
•Certification from a nationally recognized certifying agency is required. Some laboratory disciplines may require more stringent certification criteria.
•Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Affective behavior: Interacts effectively and respectfully with everyone encountered at the medical center.

Responsibilities:
• Utilizes required Personal Protective Equipment (PPE) as defined by the lab area. Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively with minimal supervision once trained. All testing must be done following Rush approved Policies and Procedures.
•Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of the problem. Notifies the appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
•Performs basic troubleshooting of equipment and processes with minimal assistance, documents action, and notifies appropriate personnel, for example, supervisors, of problems all the time. Able to recognize when additional help is needed and seek out that help.
•Keeps work area neat, clean, organized, and well-stocked at all times. Disinfect the area at the beginning and end of each shift.
•Accepts no inappropriate specimens. Notifies the appropriate person of specimens that must be drawn or collected again and documents the notification
•Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turnaround time of all samples.
•Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch.
•Required to obtain and document 12 hours of laboratory continuing education per year.
•Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
•May perform the duties of the tech-in-charge for specified periods. Oversees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example, a supervisor or director, and does so.
•Reviews lab results as required and takes appropriate action before verification and release. Recognizes and calls critical results within defined time frames. Reviews paper-generated results and transcribes them accurately into the Lab Information.Additional Job Components
•Additional job duties will be defined by the laboratory's specific bench or assignment competencies.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML General Microbiology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00AM - 3:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: RML General Microbiology

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00AM - 3:30PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $55.18 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
Provides oversight of the technical operations within the area of responsibility (Hematology, Chemistry, Blood Bank, Microbiology, Histology). Ensures the competency of staff that provide clinical testing and timeliness of results. Mentors staff to cooperatively work with nursing and physicians to provide what is needed to care for patients effectively, efficiently and as quickly as possible Serves as an expert within the assigned field of responsibility. Instruct students, residents, and new employees. Evaluates their performance within established deadlines. Participates in presenting case studies or in-services. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Other information:
Hematology, Chemistry, Blood Bank, Microbiology
Education: Bachelor’s Degree in Medical Technology or higher
education/work experience meeting the qualifications of moderate and/or high complexity Testing Personnel, Technical Consultant, Technical Supervisor or General Supervisor as defined by CLIA 42 CFR Part 493 Subpart M.
Certification from a nationally recognized certifying agency required. ASCP (or equivalent) certified preferred. Some laboratory disciplines may require more stringent certification criteria.
Acceptable credentials (can vary depending on the laboratory section):
•Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
•Medical Technologist (MT) via the American Medical Technologists (AMT)
•Blood Bank (BB) via the ASCP
•Chemistry (C) via the ASCP
•Cytogenetics (CG) via the ASCP
•Cytotechnologist (CT) via the ASCP
•Hematology (H) via the ASCP
•Microbiology (M) via the ASCP
•Molecular Biology (MB) via the ASCP
•Specialty in Cytometry (SCYM) via the ASCP
•Histology Technologist (HTL)
Recent quality and technical coordinator experience preferred.
Familiar with regulatory requirements for laboratories.
Proven organizational, interpersonal and communication skills highly desired.
Histology
•Registered Histology Technician HT (ASCP) or have completed an accredited histology program with minimum of 5 years of experience coupled with recent leadership experience.
•Successful passing of the HT (ASCP) certification exam.
•Or education/work experience meeting the qualifications of moderate or high complexity testing personnel as defined by CLIA 42 CFR Part 493 Subpart M.
•Familiar with regulatory requirements for laboratories.
•Proven organizational, interpersonal and communication skills.

Responsibilities:
Administrative and Advanced Technical Duties
•Functions as a department expert and performs as a bench testing personnel member along with the duties outlined below.
•Sit and engage in interviews for applicants for open positions.
•Establishes a detailed orientation and training program for new staff within their area of expertise
•Held responsible for the complete and adequate training of new staff within their area of expertise
•Stay engaged with new staff to determine knowledge gaps or struggles.
•Monitors KPIs and TAT and initiates troubleshooting measures for respective areas when applicable
•Mentor staff on continuous improvement of their performance and empowerment to make decisions with a patient focus.
•Provides continuing education opportunities to augment staff competency.
•Participates or initiates Quality Improvement initiatives. Gathers and analyzes data, then shares action plan for improvements. Responsible for changes within agreed upon timeline.
•Responsible for completion and sign off of the initial training checklist, 6-month competency and annual competency of all technologist staff.
•Ensures that all safety procedures are followed.
•Audits staff performance to ensure proper interaction with other team members and nursing staff based on hospital and department standards.
•Holds a monthly meeting with respective staff members
•Hold meetings with the lab director
•Enforces the use of departmental communication logs and shift to shift hand offs.
•Conscious of supply usage, monitors waste and makes recommendations for use of newer or less expensive products.
•Responds to physician and patient complaints with professionalism and in a timely manner.
•Handles and addresses non-conformity and Safety Events (TRIPSS) using SBAR in a respectful and timely manner
•Maintains accurate and up-to-date procedure manuals in all areas.
•Participates in the readiness for regulatory inspections.
•Addresses all teamwork issues quickly and professionally.
•Attends organizational meetings and is engaged and participates in the discussion.
•Makes certain that new or modified procedures are read and signed off within 30 days.
•Models telephone etiquette and holds staff accountable for professionalism, courtesy, helpfulness and proper tone.
•Responsible for a clean and organized work area.
•Reads and responds to emails in a timely fashion.
•Is available to staff off-hours via phone, in person or electronically for technical related duties
•Participates in test method selection for clinical testing.
•Responsible to new test validation, including accuracy and precision.
•Ensures participation in approved proficiency testing.
•Establishes and maintains the necessary Quality Control and review, including establishing parameters for acceptable performance and performing necessary review of data to ensure quality testing. Ensuring that all values are reviewed by Lab Director before accepting.
•Resolves technical issues as appropriate and teaches troubleshooting techniques to other staff. Keeps maintenance records up to date..
•Undertakes the competency assessment of staff working in their area.
•Other job duties as needed/assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Financial Counselor position is responsible for securing all Transplant, Psychiatric, and rehabilitative services as outlined in the principle responsibilities. Provide excellent customer service to both our patient population and internal as well as external clients. Perform financial counseling duties to assist patients/responsible parties in identifying payment sources. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma or Equivalent
• Two years’ previous experience in a medial healthcare environment
• Demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.
• Working knowledge of creating and maintaining spreadsheet based reports.
Preferred Job Qualifications:
• Bilingual proficiency.

Responsibilities:
1. Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.
2. Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
3. Make patient payment arrangements.
4. Investigate additional payment sources.
5. Accept payments.
6. Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
7. Handle customer service phone calls (pertaining only to prospective services and in-house patients).
8. Provide price estimates to patients, physician offices and ancillary departments.
9. Complete cross training to be a Registration Specialist.
10. Complete daily and weekly volume/productivity management reporting.
11. Participate in/assist with quality management process(es).
12. 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.
13. 90% of Customer Service phone are remedied at the time the call is received.
14. Supervisor/Manager reviews work queue of accounts and various reports.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: Urology - Office

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $25.20 - $39.69 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Administrative Assistant 3 works independently on multiple tasks simultaneously maintaining the highest level of confidentiality. The Administrative Assistant 3 must be able to focus and perform well under pressure with the ability to effectively prioritize and meet deadlines. Provides administrative duties including composition of letters and reports as well as planning, developing and completing assignments with minimal direction. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• High School Diploma.
• Five years’ administrative experience in a healthcare setting.
• Strong project and time management skills.
• Proactive and resourceful.
• Customer-focused.
• Excellent written and verbal communication skills.
• Advanced software skills in Microsoft Office, including Excel, Access, and PowerPoint, scheduling/calendar software.
• Ability to coordinate and prioritize multiple tasks, projects and schedules.
• Ability to work independently.
• Ability to interact effectively and efficiently with all levels.
Preferred Job Qualifications:
• Bachelor’s degree.

Responsibilities:
1.Administrative Assistant work that includes typing of correspondence, work with PowerPoint presentations and computer problem solving,
2.Prepare and schedule meetings.
3.Manages and administers the daily operations, organizes work, sets priorities, meets critical deadlines and follows-up assignments with minimum direction.
4.Exercises discretion and independent judgment in daily activities and executive administrative details of a confidential nature.
5.Completes special assignments requiring collecting, organizing and analyzing data basis of significant decisions.
6.Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes and schedules meetings; arranges and prepares agendas and provides background information for various complex internal and external meetings and projects as requested or necessary.
7.Prepares confidential correspondence. Prepares reports and other documents.
8.Reconciles accounts payable requests.
9.Answers administrative phone calls; receives and screens patients and visitor’s telephone calls, e-mails and faxes, providing information and resolving complaints using good judgment and the interpretation of policies and procedures.
10.Arranges travel (registration, airline, accommodations) and prepares itineraries for leadership to attend meetings; prepares and tracks reimbursement submissions.
11.Coordinates conference room reservations.
12.Serves as primary contact for monitoring, ordering, stocking office supplies and managing office equipment maintenance and repair issues as well as environmental service problems.
13.Performs other work-related duties or projects as assigned, such as facility and relocation projects.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois - Hybrid

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: HR Partners

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range:  $94,827 - $154,315 per year 

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The HR Compliance Manager is responsible for the leadership, oversight and management of all regulatory and compliance processes within Human Resources, and ensures adherence to Human Resources regulatory requirements, maintaining and updating HR policies and processes, and offering expert consultation on compliance-related matters. Prepares for, owns and leads the HR response to regulatory visits, including collaboration with leaders and employees across the organization. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:
1.Proactively creates, maintains, updates, and owns all Human Resources policies and processes; ensures all comply with federal, state, and local laws and regulations, as well as business and University goals. This includes leading regular institution policy reviews and ensuring stakeholder alignment and timely updates.
2.Develops, monitors, and audits all regulatory, legal, and organizational compliance requirements related to the pre-employment and employment cycles.
3.Acts as a subject matter expert on HR-related compliance matters and their impact on the organization. Provides consultative support to HR Business partners, Centers of Excellence (COEs) and senior leadership on policy interpretation and application. Collaborates with departments within and outside of HR to promote compliance awareness and consistency in policy execution.
4.Leads and manages the Human Resources’ department-wide role in audit and accreditation initiatives and visits from regulatory bodies. Proactively prepares prior to regulatory visits to ensure smooth response.
5.Responsible for ensuring system compliance with employee licensure and certification requirements
6.Develops and leads organization-wide and department-specific communication of and training on existing, new, or revised HR policies. Partners with Communications and Learning & Development to develop communication and change management plans; ensures clarity and accessibility of HR policy materials for employees and leaders.
7.Regularly and proactively conducts HR compliance audits, assesses and identifies areas of potential risk or documentation deficiencies, and implements and leads process improvements and corrective actions where necessary. Provides audit results and reporting on quantitative and qualitative data and findings.
8.Partners with Procurement and Legal to review HR vendor agreements for compliance requirements and risk management, including all contingent worker and/or contractor agreements.
9.Maintains an understanding of regulatory issues and stays current on applicable standards through seminars, training courses and regulatory literature.
10.Coordinates with the Office of Legal Affairs and HR COEs to maintain alignment with legal and operational standards.
11.Assists the Office of Institutional Equity with OFCCP compliance initiatives, including the Affirmative Action Plan and related activities.
12.Partners with Digital & Information Services teams to ensure HR data privacy and compliance.
13.Develops process maps, governance documents, and knowledge resources to ensure operational consistency.

Other information:
Required Job Qualifications:
1. Bachelor’s Degree in Human Resources, Business Administration, Legal Studies, or a related field.
2. 3-5 years of experience in HR policy development, compliance, or regulatory affairs.
3. Equivalent education and experience may be considered.
4. Strong working knowledge of employment laws, labor standards, and compliance frameworks.
5. Experience in policy authorship, legal research, and regulatory interpretation.
6. Excellent writing, communication, and interpersonal skills.
7. Ability to manage complex projects in a dynamic, fast-paced environment.
8. Proficiency in Microsoft Office Suite and experience managing digital policy systems.
Preferred Job Qualifications:
1. Juris Doctor (JD) or advanced degree in a related field.
2. Experience with PolicyTech.
3. Experience managing compliance in a hospital system.
Physical Demands:
Requires the ability to travel to various locations within the Rush system.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $26.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The Clinical Research Assistant (CRA) is an entry-level, pathways position that provides foundational support to clinical research teams. Under close supervision, the CRA assists with essential study tasks such as organizing regulatory files, entering participant information, preparing materials for study visits, and observing study procedures for training. This role supports minimal to moderate risk studies, including exempt or expedited protocols, and is not assigned to clinical trials. The CRA gains exposure to research coordination through guided hands-on experience, with a focus on accuracy, organization, and team collaboration. This position serves as a learning opportunity for those interested in growing into independent clinical research roles. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•High school diploma or equivalent knowledge gained through work
Experience:
•General work experience
Knowledge, Skills, & Abilities:
•Regulatory Knowledge - Willing to learn research rules and follow directions carefully.
•Time Management – Able to complete tasks on time with guidance.
•Attention to Detail – Ability to check forms and files for accuracy.
•Participant Interaction – Maintains confidentiality and able to treat participants respectfully.
•Team Collaboration - Works well with others; open to feedback.
•Flexibility – Willing to work evenings or weekends if the study requires it.
•Travel Readiness – Able to travel locally or nearby for study visits, participant support, or training.
Preferred Job Qualifications:
•Prior participant contact experience or clerical/office coordination experience.

Job Responsibilities:
1.Assists with participant scheduling, reminder calls, and general tracking under supervision. May observe consent conversations or study visits with training.
2.Collects and enters non-clinical data (e.g., demographics, visit logs) into data tracking tools or EDC systems under supervision; may help scan or organize forms.
3.Supports submission packet assembly and document routing for IRB or regulatory submissions under the direction of CRC I or II; not authorized to submit independently.
4.Files study documents, maintains logs (e.g., training, screening), and assists with organization of source documentation in binders or shared drives.
5.Not involved in specimen collection. May assist with labeling, inventory, or shipment preparation under CRC supervision.
6.May observe assessments for training; assists with room setup, form preparation, or equipment handoff before and after participant encounters.
7.Drafts basic emails, participant reminders, or visit confirmations; communicates updates to CRC team but not to sponsors or IRBs.
8.Maintains file accuracy for audit readiness; supports CRCs in preparing monitoring visit materials. May take notes during visits.
9.Not responsible for reporting safety events but may help gather timeline data or document history under guidance.
10.Participates in routine team meetings; may suggest logistical improvements based on daily task experience.
11.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Orthopedic Surgery-Res Adm

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Job Summary:
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Required Job Qualifications:
Education:
•Bachelor’s degree
Experience:
•0-2 years of experience in a research study or other relevant experience
OR
Experience (in lieu of a degree)
•Two (2) years’ total experience, where 1 year is supporting or coordinating research studies
Knowledge, Skills, & Abilities:
•Time Management – Ability to meet deadlines and manage assigned study tasks.
•Problem-Solving – Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
•Attention to Detail – Strong attention to accuracy in data collection and documentation.
•Participant Relations – Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
•Communication Skills – Effective verbal and written communication skills with participants and internal study teams.
•Team Collaboration – Ability to collaborate within multi-disciplinary team settings and follow established workflows.
•Flexibility – Availability to work evenings, overnight shifts, or weekends if required by study protocols.
•Travel Readiness – Availability for local travel as necessary.
•Other duties as assigned.
Preferred Job Qualifications:
Experience:
•Two (2) or more years prior experience in clinical research or related field

Job Responsibilities:
1.Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
2.Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
3.Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
4.Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
5.Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
6.May collect, process and ship potentially biohazardous specimens.
7.Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
8.Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
9.Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
10.Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
11.Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
12.Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: ROPH OP Infusion Pharmacy

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $53.73 - $84.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The scope of practice of the Clinical Pharmacist Specialist covers direct and indirect patient care, education, medication safety, performance improvement, and consultation. The Clinical Pharmacist Specialist is responsible for the provision of both operational and clinical pharmacy services to a general population of patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
•Bachelor of Science in Pharmacy.
•Illinois Pharmacist License.
•Minimum of four years of Clinical Pharmacy experience OR PGY 1 residency completed within the last seven years, which includes Clinical / Specialty Pharmacy experience.
•Knowledge in intravenous admixture services, intravenous drug therapy and chemotherapy.
•Must be able to work effectively with others to provide safe and effective drug therapy.
•Excellent problem solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
Preferred Job Qualifications:
•BLS Certification.
•ACLS Certification (or shall be obtained upon hire).
•Board of Pharmaceutical Specialties Board Certification.
•Doctor of Pharmacy degree and residency certificate.
•Experience and strong knowledge base in specialty drug therapies.

Responsibilities:
1. Responsibilities will include order verification, discharge counseling, projects, and education of other healthcare professionals
2. Evaluate and verify Epic physician's orders for therapeutic appropriateness, proper dosing, optimal dosage form, drug interactions, allergic reactions, route and rate of administration and therapeutic redundancy.
3. Clarify physicians' orders when necessary through direct and timely contact with prescriber or designated practitioner.
4. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
5. Participates in the pharmacy department's most current method of documenting clinical interventions.
6. Perform daily review of pharmacy reports including pharmacokinetic monitoring and other drug or patient specific reports that may be required.
7. Conducts monthly nursing unit inspections of medication storage areas as assigned.
8. Supervise pharmacy technician staff involved in the preparation and delivery of medications ensuring coordination of workflows with established delivery schedules.
9. Coordinate medication ordering, preparation, dispensing, and administration systems for the patient populations outlined above on a daily basis.
10. Implements all drug use policy and formulary decisions of the Pharmacy and Therapeutics committee.
11. Participates in SE (ADR and medication error) reporting programs.
12. Complete clinical and operational activities as designated by the departmental management team (e.g. pyxis inventory optimization, relevant process improvement projects, etc.).
13. Precept pharmacy students and residents (PGY1 and PGY2) as assigned in clinical and operational areas
14. Provides patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff.
15. Assess and evaluates the medical and drug literature in order to compare and contrast therapeutic regimens and uses for new or existing drug treatments.
16. Implement medication safety initiatives as determined by current departmental needs and ongoing projects.
17. Develop operational and clinical projects as determined by current departmental needs and ongoing projects.
18. Serves as a liaison with other departments for collaborative research activity.
19. Responsibility for evaluating and monitoring drug therapy relative to the total needs/problems of the ambulatory care patient in collaboration with physicians, nurses and other healthcare professionals.
20. Actively participates in professional organizations.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Diagnostic Imaging Prep

Work Type: Full Time (Total FTE 1. 0)

Shift: Rotating

Work Schedule: 8 Hr (6:00 AM - 11:30 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
This role will provide care and oversight of the broad patient population seen across the Diagnostic Services areas. This role will support the efficient operation of the department by transporting and/or directing patient flow and by ensuring patients are properly prepped and readied for their exam. This role also performs ECGs for the ED and inpatient population. As a Diagnostic Services Technologist, understands and integrates into the delivery of patient care in regards to their growth and development process. The position actively supports the Hospital’s and Department’s Continuous Quality Improvement and customer service goals, individually and as an effective team member. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
-Formal Certified Nursing Assistant (CNA) or Medical Assistant (MA) training and certification is required.
-Excellent written and verbal communication skills and good typing skills.
-Strong organizational skills and the ability to multi-task.
-Must demonstrate excellent customer service skills and be able to maintain a high degree of professionalism while working in a high-volume, high-stress environment.
-Should have experience with computerized office systems, medical records documentation, patient confidentiality regulations, and medical terminology.
-High school diploma or equivalent.
-Bilingual (English-Spanish) a plus.
-Competency in IV starts.
Preferred Job Qualifications:
-Some Anatomy / Physiology understanding preferred.
Physical Demands:
-Position requires frequent bending, stooping, lifting, assisting patients onto x-ray table, pushing carts, gurneys, wheelchairs, large radiographic equipment and accessory equipment.
-Must be able to lift 50 lbs. unassisted
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
-Provides basic care needs of the patients while in Diagnostic Services Department in support of the Nurse or Technologist.
-Escort patients, as needed, to and from various modalities in a manner that supports efficient utilization of departmental resources.
-Performs and processes ECGs and application of Cardiac Monitors.
-Performs Point of Care (POC) tests and documents results in EPIC.
-Has general knowledge of the equipment that may accompany patients to 3 Tower.
-Has knowledge of and ability to prep patients for diagnostic exams and procedures.
-Performs IV starts and/or phlebotomy as determined by MD protocol using the technique defined by RUMC policy and under the direction of the Radiologist/Cardiologist supervising the diagnostic exam.
-Performs Visual Field exams on inpatient population.
-Obtain baseline vitals, document them in EPIC and notify the appropriate (tech/nurse)
-Responsible for maintaining a safe and orderly environment and for the wellbeing and safety of the patients under their care as well as that of family members and/or visitors within the Diagnostic Services area.
-Report any incidents, accidents, or inconveniences involving patients to the Tech/Nurse on duty as well as the Department and be prepared to file a full and detailed incident report as needed.
-Monitor patients for contrast reaction, distress and hypoglycemia; notify Radiologist with any concerns.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Access Center Primary Care

Work Type: Part Time (Total FTE between 0. 5 and 0. 89)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $21.61 - $34.04 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:
The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Knowledge, Skills, and Abilities:
Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded.
Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office.
Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Date Reviewed:
Date Revised:

Responsibilities:
1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.).
2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines.
6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership.
7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues.
9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks.
10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements.
11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients.
17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires.
18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center.
19.Utilizes customer service skills to exceed the patient’s needs.
20.Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.