SRNA Grant and Service Program

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Clinical Staffing Office Work Type: Restricted Per Diem Shift: Shift 2 Work Schedule: 12 Hr (7:00:00 PM - 7:30:00 AM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www. rush. edu/rush-careers/employee-benefits). Pay Range: $43 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Registered Nurse 2 is a competent nurse who has mastered technical skills. The Registered Nurse 2 identifies patterns of patient responses and can use past experiences to implement solutions for current situations. The Registered Nurse 2 continues to consult with other members of the health care team when the need for assistance is identified. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: • Current State of Illinois Registered Nurse licensure. • Maintain current BLS certification. • Earned nursing degree at the baccalaureate level or higher (except RN1s hired and already working at Rush University Medical Center before October, 2012). • All transfers from other Rush entities must have an earned nursing degree at the baccalaureate level or higher prior to transfer into Rush University Medical Center or Rush University Medical Group. • Analytical ability. • Communication skills are required in order to lead and teach. • Ability to interact effectively with others in difficult situations. • Ability to check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports. Physical Demands: • Ability to walk throughout the Medical Center and to be standing or walking most of the designated shift. • Lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs. • Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents Responsibilities: EVIDENCE BASED INTERVENTIONS 1.Participates in the collection of data to support unit based quality initiatives, research and evidence based activities. 2.Utilizes system wide resources to support decision making and action. 3.Recognizes patterns/groupings of problems in a specific patient population that require investigation and initiates actions to address. 4.Communicates current evidence-based information with peers. RELATIONSHIPS AND CARING 5.Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal outcomes. 6.Collaborates consistently and effectively with other disciplines and services to meet the needs of patients/families. CRITICAL THINKING 7.Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families. 8.Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences. 9.Recognizes a change in patient status and seeks appropriate resources to address concerns. TECHNICAL EXPERTISE 10.Demonstrates consistent safe and effective use of medical devices in the delivery of patient care. 11.Demonstrates accountability for implementing policies related to safe and effective administration of medications. 12.Assesses patient safety needs and implements appropriate strategies (fall precautions, infection control, and suicide risk patient identification) to minimize risk. 13.Individualizes teaching plans based on a thorough assessment to meet the learning needs of patients and families. LEADERSHIP 14.Demonstrates the ability to provide education to staff and students on the unit. 15.Demonstrates beginning leadership skills related to patient care. 16.Delegates effectively and consistently to optimize patient outcomes. 17.Demonstrates accountability for own professional practice, including progress towards achievement of annual goals. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Primary Care Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $21.61 - $34.04 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The RMG Access Center Specialist II manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, message taking, radiology scheduling, and referral management. The RMG Access Center Specialist II collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Knowledge, Skills, and Abilities: Knowledge:High School Diploma required. Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required. Certified Healthcare Access Associate (CHAA) preferred Bilingual highly regarded. Skills:Excellent communication and outstanding customer service and listening skills required. Critical thinking and multi-tasking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Maintain ability to type 40 WPM, along with strong Microsoft skills in Word, Outlook, and Office. Abilities:Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking, complex, fast paced and challenging contact center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Date Reviewed: Date Revised: Responsibilities: 1.Competent and proficient in all ambulatory scheduling areas (e.g., Primary Care, Specialty, Physician Referral) or all radiology modalities (e.g., Breast Imaging, CT, MRI, Ultrasound, NM, etc.). 2.Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines. 3.Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics. 4.Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments. 5.Understands and becomes a subject matter expert with MyChart \ MyRushApp support lines. 6.Proactively identifies and assists with outstanding referrals, orders, and patient needs. Assesses the caller’s need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RMG Access Center leadership. 7.Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems. 8.Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management, disposition of medical questions, workflows, and/or Epic build issues. 9.Exhibits mastery of specialized RMG Access Center processes including but not limited to questionnaires, subgroups, auto search, radiology scheduling workflows, pre-registration, message templates, and referral capture and insurance plan networks. 10.Adheres to service specialized workflows for multiple specialty departments across several service lines. Follows protocols built in Epic and documented practices scheduling requirements. 11.Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit. 12.Drives and supports the RMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts. 13.Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans. 14.Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group. 15.Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information. 16.Enhances the reputation of the RMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments, and patients. 17.Promotes a positive and productive environment, supporting teamwork and communication, along with the ability to shadow and training new hires. 18.Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RMG Access Center. 19.Utilizes customer service skills to exceed the patient’s needs. 20.Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Otolaryngology PBC Work Type: Full Time (Total FTE between 0. 9 and 1. 0) Shift: Shift 1 Work Schedule: 10 Hr (7:00:00 AM - 5:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). *Sign on bonus* - $3,000 Pay Range: $19.50 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Medical Assistant is responsible for assisting Physicians, Mid-Level Practitioners, and Registered Nurses with the evaluation, management, and treatment of patients in an ambulatory care setting. The Medical Assistant assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Certified Medical Assistant will administer intramuscular injections, immunizations, small volume nebulizer treatment, over-the-counter medications under the direction of a Physician. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards. Other information: Required Job Qualifications: •High school diploma/GED required. •Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required (includes principles and techniques of injections and medication administration) required upon hire. •Graduates of a Rush Medical Assistant Apprenticeship program are required to obtain Clinical Medical Assistant Certification by AAMA, AMT, NCCT, NAHP, AAH, or NHA required within six months of hire. •Current CPR certification required upon start date. •Computer skills. •Excellent communication and interpersonal skills. •Excellent customer service skills. •Excellent organizational skills. Preferred Job Qualifications: •One year clinical experience. •Phlebotomy experience. •Epic Ambulatory experience. Responsibilities: 1.Coordinates and maintains organized patient flow. 2.Performs patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required. 3.Prepares patient for exam based on reason for visit. 4.Prepares and supports patient and assists provider with procedures. 5.Reviews appointment schedules and ensures all patient charts are available for the visit. 6.Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit. 7.Performs basic lab and testing procedures according to standards. 8.Performs phlebotomy and EKGs. 9.Administers immunizations as ordered by Physician. 10.Administers RUMG approved intramuscular or subcutaneous medications after competency has been assessed, verified and documented. 11.Performs nebulizer treatments in the clinic setting after competency has been assessed, verified and documented. 12.Performs Tuberculin skin testing upon the order of the Physician. 13.Demonstrates appropriate population specific techniques with patients. 14.Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol. 15.Cleans, prepares and stocks exam rooms, treatment rooms, and workstations. 16.Calls patients regarding test results and medical instruction under the direction of a Physician. 17.Calls in medication refills under the direction of a Physician or protocol. 18.Documents patient care information in the outpatient medical record according to standards. 19.Assists with scheduling of patient tests, procedures, and follow-up appointments. 20.Assists in the care, cleaning, and sterilization of equipment and instruments. 21.Maintains the inventory of medical and linen supplies. 22.Maintains quality control for equipment. 23.Provides cross coverage to other clinical areas as assigned. 24.Participates in quality improvement projects. 25.Maintains compliance with The Joint Commission (TJC) standards and other regulatory bodies. 26.May have Unit specific duties as needed. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.